Database Develop

AT&T Tilt without a camera?! WTF?

Hey All,
I recently bought a brand new AT&T Tilt off ebay that has no camera. I have been trying to get the camera working, but apparently it is pointless to try. The box says it has a 3.0mp camera and everywhere else in the documentation. I contacted the seller and he claims this is some rare business edition that has the camera removed. This really sucks he advertised it saying it had the camera, I need a camera on my phone for my work.
Is this really a legit product does AT&T really make these with the cameras removed?

wilkewhaq said:
Hey All,
I recently bought a brand new AT&T Tilt off ebay that has no camera. I have been trying to get the camera working, but apparently it is pointless to try. The box says it has a 3.0mp camera and everywhere else in the documentation. I contacted the seller and he claims this is some rare business edition that has the camera removed. This really sucks he advertised it saying it had the camera, I need a camera on my phone for my work.
Is this really a legit product does AT&T really make these with the cameras removed?
Click to expand...
Click to collapse
It's the 8900 model that has the camera removed. The 8925 is the Tilt with the camera on it.
Check under the battery for the model number.
The regular Tilt should show:
KAIS100
The Tilt NC (Non Camera) (8900) should show:
KAIS110
http://gizmodo.com/gadgets/cellphones/att-tilt-gets-further-specs-price-launch-frame-300047.php

wilkewhaq said:
Hey All,
I recently bought a brand new AT&T Tilt off ebay that has no camera. I have been trying to get the camera working, but apparently it is pointless to try. The box says it has a 3.0mp camera and everywhere else in the documentation. I contacted the seller and he claims this is some rare business edition that has the camera removed. This really sucks he advertised it saying it had the camera, I need a camera on my phone for my work.
Is this really a legit product does AT&T really make these with the cameras removed?
Click to expand...
Click to collapse
Why don't you get it refunded or exchanged?

idj1975 said:
It's the 8900 model that has the camera removed. The 8925 is the Tilt with the camera on it.
Check under the battery for the model number.
The regular Tilt should show:
KAIS100
The Tilt NC (Non Camera) (8900) should show:
KAIS110
http://gizmodo.com/gadgets/cellphones/att-tilt-gets-further-specs-price-launch-frame-300047.php
Click to expand...
Click to collapse
Along with no camera, isn't this the model they also didn't include the video drivers in?
Oh wait a minute............
Seriously , I'd talk to him then file a complaint with ebay if you get no satisfaction with Jake.......er.......the seller. Good luck

wilkewhaq said:
Hey All,
I recently bought a brand new AT&T Tilt off ebay that has no camera. I have been trying to get the camera working, but apparently it is pointless to try. The box says it has a 3.0mp camera and everywhere else in the documentation. I contacted the seller and he claims this is some rare business edition that has the camera removed. This really sucks he advertised it saying it had the camera, I need a camera on my phone for my work.
Is this really a legit product does AT&T really make these with the cameras removed?
Click to expand...
Click to collapse
It might be worth a shot to contact this guy.
http://forum.xda-developers.com/showthread.php?p=2267058
He needs his phone to not have a camera for work. You might be able to work out a trade.

wilkewhaq said:
Hey All,
I recently bought a brand new AT&T Tilt off ebay that has no camera. I have been trying to get the camera working, but apparently it is pointless to try. The box says it has a 3.0mp camera and everywhere else in the documentation. I contacted the seller and he claims this is some rare business edition that has the camera removed. This really sucks he advertised it saying it had the camera, I need a camera on my phone for my work.
Is this really a legit product does AT&T really make these with the cameras removed?
Click to expand...
Click to collapse
Does anywhere on the posting of the auction does it say has a camera or not?

The auction says must be returned within 3 days, and i've spent the last 6 trying to figure out why the camera doesn't work. He won't take it back since it has been more than 3 days. Im going to leave neg feedback but that seems pointless since ebay is getting rid of it. I guess ill have to ebay it to someone else ;(

Does the back panel have a camera hole? Shouldn't take too long to figure out why the camera doesn't work from that.

wilkewhaq said:
The auction says must be returned within 3 days, and i've spent the last 6 trying to figure out why the camera doesn't work. He won't take it back since it has been more than 3 days. Im going to leave neg feedback but that seems pointless since ebay is getting rid of it. I guess ill have to ebay it to someone else ;(
Click to expand...
Click to collapse
It doesn't matter if it says 3 days or 6 days to return it back. If the auction was for att tilt with the camera, then you are entailed for what was auctioned.
File a claim with eBay (Paypal) and your money will be refunded to you. You have to ship back the item on your expense.
Can you post the link to the item in question?
KOR!

I would highly recommend adding something to let the bidders know it doesn't have a camera so they don't make the same mistake you did. As you well know, just not mentioning a camera, doesn't mean they won't assume there isn't one.
http://cgi.ebay.com/H-W-UNLOCKED-AT...oryZ3312QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

holmanm said:
I would highly recommend adding something to let the bidders know it doesn't have a camera so they don't make the same mistake you did. As you well know, just not mentioning a camera, doesn't mean they won't assume there isn't one.
http://cgi.ebay.com/H-W-UNLOCKED-AT...oryZ3312QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
Click to expand...
Click to collapse
Fully agree!
Not only that the listing in the above link reads:
Brand: HTC
Model: 8925
Type: Smartphone (PDA Phone)
Camera: --
Condition: --
Click to expand...
Click to collapse
Since the PDA Phone is listed as Model: 8925, therefore according to the specs of the model, the PDA Phone should have a camera. Thus, the buyer can claim refund based on truth in adverting. Of course, the model: 8900, has the camera removed.
KOR!

wilkewhaq said:
Hey All,
I recently bought a brand new AT&T Tilt off ebay that has no camera. I have been trying to get the camera working, but apparently it is pointless to try. The box says it has a 3.0mp camera and everywhere else in the documentation. I contacted the seller and he claims this is some rare business edition that has the camera removed. This really sucks he advertised it saying it had the camera, I need a camera on my phone for my work.
Is this really a legit product does AT&T really make these with the cameras removed?
Click to expand...
Click to collapse
http://cgi.ebay.com/NEW-UNLOCKED-AT...oryZ3312QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
All over that page it says No Camera. I can understand how someone might not catch it if because you just assume all new cell phones have a camera, but to come on here and say "he advertised it saying it had the camera" is just wrong.
Check with the guy from my post #5. And I still say you should bite the bullet and say in big bold NO CAMERA if you sell it on Ebay. Do the right thing.
Good Luck,

Feedback regarding Sellers still exists
wilkewhaq said:
The auction says must be returned within 3 days, and i've spent the last 6 trying to figure out why the camera doesn't work. He won't take it back since it has been more than 3 days. Im going to leave neg feedback but that seems pointless since ebay is getting rid of it. I guess ill have to ebay it to someone else ;(
Click to expand...
Click to collapse
ebay is not eliminating feedback regarding sellers, only regarding buyers, AFAIK.

holmanm said:
http://cgi.ebay.com/NEW-UNLOCKED-AT...oryZ3312QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
All over that page it says No Camera. I can understand how someone might not catch it if because you just assume all new cell phones have a camera, but to come on here and say "he advertised it saying it had the camera" is just wrong.
Check with the guy from my post #5. And I still say you should bite the bullet and say in big bold NO CAMERA if you sell it on Ebay. Do the right thing.
Good Luck,
Click to expand...
Click to collapse
I agree 100%. The auction says "This version comes without the camera." What more can the seller do? He says it in at least 3 places.
Seems negative feedback to this seller would be terribly unwarranted.

If that is the actual link to the ebay listing, you should not leave him negative feedback. It clearly states no camera. I sell quite a bit on ebay and try to list things clearly. People do make mistakes, I understand, but don't leave negative feedback for your mistake.
Jefff

Note: Seller's Brother. I am an eBay seller on eBay but I will keep who I am private if the buyer chooses to retaliate against myself as well.
I rarely go on here but my brother forwarded a message to me from a potential buyer on eBay regarding this (thank you). He has a lot of finals right now so he may leave a reply.
The listing is quite clear of there being no camera. When purchasing an item, it be good if you paid attention to the FEATURES listed.
I don't see how my brother ever fooled you into purchasing a CAMERA VERSION Tilt. If you are to spend this kind of money on a phone, it be good researching what 8900 meant when you saw everyone having the 8925 model listed in the keywords.

Yeah dude you have to read carefully. Sell it.

Aint no sympathy from me, it does clearly state that the model is without camera

Mixed messages
Yes... it does say no camera on there a couple times... but the model number also is listed as AT&T 8925... not AT&T 8900... so overall mixed messages. I could see this either way. The buyer should have requested more info though prior to buying.

Ebay said:
This one is Europe/Asia model, it may not work with 850mhz in US, please note that if you buy it and it doesn't work we will not be responsible. It will work with any other GSM in US only for AT&T 850mhz it may not work. It is your responsibility to make sure your carrier will accept this gsm frequency . we don't issue refunds for no connects .
Click to expand...
Click to collapse
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=320259682574
I hope he doesn't post on here in a while that he was sold a phone advertised to work in North America and it doesn't.

Help - Was I scammed?

Hi. So I recently bought a used Note 3 on craigslist. The phone works perfect. I inserted my Sim and have been using the phone with no problems. I decided to stick with my G3 and tried to sell the Note online. Come to find out there is something weird about the IMEI number. The number on the status screen comes up as blacklisted. There is a different IMEI number under the battery that comes up as valid.
As I said the phone works fine, but I dont know what is going on. The seller is obviously not being very helpful with my questions.
I have read about people illegally changing the IMEI numbers on phones. Is this what happened?
Why is the number under the battery the valid one? I assumed that if someone messed with the software the number on the status screen would be valid and the one under the battery would be blacklisted. The sticker under the battery looks legit.
Any help is appreciated.
Thank you

They could have changed it, but what I think is more likely is that they changed out the screen at some point and left the wrong sticker on it. On most newer Samsung phones the IMEI sticker is on the screen assembly, so when you install a new screen you have to swap the stickers too. I'm a phone tech and I always swap the stickers whenever I put a new screen on a device just to avoid this kind of confusion.
I personally would aggressively pursue a refund cause you could end up with an expensive paperweight even though it works fine at the moment. Involve the police if the seller decides to get salty about it, cause it's technically fraud.

Thank you for the response. Why would swapping out the screen change the IMEI? Which IMEI is the phone currently using?
The seller is no help.

Open the dialer screen and press *#06#
Don't press send. It will give a notification of what imei the phone is using.

I did this. The blacklisted one comes up.

I don't doubt what you're saying is true. But who says it's blacklisted? If it's an internet source I'd call the carrier. The carrier can tell you why it's blacklisted, and depending on the case it can un-blacklist it.
I also don't understand how a blacklisted device is working.
Unfortunately if it is blacklisted, you've been scammed. Contact the police. The more info you have, the more they can help you. If you have the sellers phone number, address, and description of them you might have a chance. Otherwise all you can do is sell it as a blacklisted device.

You are as confused as I am. Hence my post. Lol
I used Swappa to verify.
The number on the Status screen is definitely different than the one under the battery.

kabuk1 said:
They could have changed it, but what I think is more likely is that they changed out the screen at some point and left the wrong sticker on it. On most newer Samsung phones the IMEI sticker is on the screen assembly, so when you install a new screen you have to swap the stickers too. I'm a phone tech and I always swap the stickers whenever I put a new screen on a device just to avoid this kind of confusion.
I personally would aggressively pursue a refund cause you could end up with an expensive paperweight even though it works fine at the moment. Involve the police if the seller decides to get salty about it, cause it's technically fraud.
Click to expand...
Click to collapse
440bro said:
Open the dialer screen and press *#06#
Don't press send. It will give a notification of what imei the phone is using.
Click to expand...
Click to collapse
Green1534 said:
You are as confused as I am. Hence my post. Lol
I used Swappa to verify.
The number on the Status screen is definitely different than the one under the battery.
Click to expand...
Click to collapse
Ignore the IMEI under the battery it's just a sticker I think what @kabuk1 is saying is that it could be different because of a careless error during a repair. The IMEI that shows up on the device is the IMEI of the phone and the one you should care about. If that is the one that swappa says is blacklisted then you should take @440bro and @kabuk1 s advice and investigate further with the carrier or just contact the police.
Sucks if you got scammed, but if you bought it through swappa they're really helpful with whatever you need. I bought a phone from a seller who turned nonresponsive immediately after the paypal payment cleared and they guys at swappa were really helpful getting my money back...slightly different situation but there is hope!

Thanks everyone for the feedback.
Just weird the phone works perfect.

Green1534 said:
Thanks everyone for the feedback.
Just weird the phone works perfect.
Click to expand...
Click to collapse
It could be blacklisted on a different carrier than the one you're using. Usually what happens is that if a phone is blacklisted by T-Mobile, you won't be able to use it on their network but if the phone is unlocked you could still use it on other GSM networks.

The phone is AT&T model and I am using it on AT&T

Refurbished or New M8

I typed "##786# " in dialer and it went straight to rtn hidden screen.
It shows Reverse logistic Support.
Life calls -3342 calls
Life timer -9404 minutes
Reconditioning astatus - No
and some other infos.
what it is. plz help.
is my phone refurbished or new. Is it has been used to call 3342 calls.

Your phone is either refurbished, or it was in really good condition when it was returned.
Sent from my 831C using Tapatalk

How did you acquire the phone to begin with?

bought it from ebay. He told me its a sprint unlocked phone but new.

maxorpio said:
bought it from ebay. He told me its a sprint unlocked phone but new.
Click to expand...
Click to collapse
I would only expect a refurbished phone from someone like Asurion (via insurance claim). It's most definitely used, as you've already confirmed.

now i cant to anything hope its at least only used not a fake chinese one.

maxorpio said:
now i cant to anything hope its at least only used not a fake chinese one.
Click to expand...
Click to collapse
You can make a PayPal claim, and show proof with screenshots, and how it's different from advertised listing. Many countries are covered by Consumer Protection.
Check the IMEI (in any online website) it will show the device details.

US Model XZ1 Compact (from amazon) Fingerprint Sensor Working Out of Box

Just got the device. I had planned on flashing a combination of firmware to enable the fingerprint sensor AND keep T-mobile wifi calling/vo-lte functional before later rooting it. At this point however I have just turned it on to make sure it works and verify wifi calling works.
To my surprise the fingerprint sensor is working out of the box. Can you think of any reason why this would occur?
Obviously I was not surprised at all that i can't seem to enable wifi calling or vo-lte. Does this mean I have an international firmware flashed right out of the box?

POMF2K said:
Just got the device. I had planned on flashing a combination of firmware to enable the fingerprint sensor AND keep T-mobile wifi calling/vo-lte functional before later rooting it. At this point however I have just turned it on to make sure it works and verify wifi calling works.
To my surprise the fingerprint sensor is working out of the box. Can you think of any reason why this would occur?
Obviously I was not surprised at all that i can't seem to enable wifi calling or vo-lte. Does this mean I have an international firmware flashed right out of the box?
Click to expand...
Click to collapse
Maybe you didn't receive a US device or were sold a used device. Was the box sealed? Was is purchased directly from Amazon and not supplied by a third-party seller? From what I can tell Amazon itself does not seem to be selling those, only selling copies supplied by third-parties.
If box was not sealed, I'd say chances of it being a new phone are unlikely. Maybe like-new refurbished/used. That's very common.

I thought that was odd. The box wasn't sealed. Got it for 399 but it didn't say it was refurbished.
Does this mean battery life will be be garbage? That's my biggest fear with used. I baby my batteries.
I'm gonna reflash the firmware but if I can't get it to work I'm going to have them send me another.

New XZ1 Compact US Warranty/Latin American Firmware
So I checked the seller listing. Claims that it is "new" and "us warranty."
I've contacted Sony to see if they can give me any information on the device. I was hoping I could tell if it was refurbished based on the IMEI but doesn't look like that's possible.
I've reached out to the seller to see what they say and give them the opportunity to make it right.
However I did some digging with the secret phone codes... to find the firmware cda number. I cross referenced it with xperifirm. Turns out it's a generic latin american firmware. I'm trying to give the seller the benefit of the doubt, but I can't fathom any reason latin american firmware should be present on a new us warrantied device.
I'm going to wait to see what they say. It's killing me because I want to start customizing it.

POMF2K said:
So I checked the seller listing. Claims that it is "new" and "us warranty."
I've contacted Sony to see if they can give me any information on the device. I was hoping I could tell if it was refurbished based on the IMEI but doesn't look like that's possible.
I've reached out to the seller to see what they say and give them the opportunity to make it right.
However I did some digging with the secret phone codes... to find the firmware cda number. I cross referenced it with xperifirm. Turns out it's a generic latin american firmware. I'm trying to give the seller the benefit of the doubt, but I can't fathom any reason latin american firmware should be present on a new us warrantied device.
I'm going to wait to see what they say. It's killing me because I want to start customizing it.
Click to expand...
Click to collapse
I think I may have bought from the same seller you have. Did you return the phone or did you do something else? I called Sony too but from what they are telling me if i understood them right, If i change the latin american firmware to US firmware, I might lose my warranty.

whatsadophone said:
I think I may have bought from the same seller you have. Did you return the phone or did you do something else? I called Sony too but from what they are telling me if i understood them right, If i change the latin american firmware to US firmware, I might lose my warranty.
Click to expand...
Click to collapse
Likely you won't have any warranty anyway as it isn't a US based device. Who knows?
I kept it anyway since I can't seem to find a new US device for a good price. I'm not pleased with that company though. I wanted them to send me a guaranteed new model since it came unsealed, with the warranty expiring before a year past my purchase date, and since I talked to sony and named they might have the IMEI logged. But they wanted me to first return the device and then they'd send out a new one. Had that happen too many times and then there is no replacement. What really upset me was that they fully acknowledged they are selling Non-US models but never changed the listing and would not give a discount for the less than authentic product.
I notified Amazon of the fraudulent ad. I doubt it will do anything. Perhaps you should do the same.
My thought about warranty is you could always play dumb with Sony and then the company you bought it from might actually be liable since they sold it as a US warrantied device. I wouldn't hold my breath though. In my case I'm going to unlock the bootloader, root it, etc so the chances of me sending it to Sony are very slim.

Do you ever notice how the manufacturer is always careful to say that you "Might lose your warranty"?
I always interpret that as it is probable that you will be denied a warranty claim until you get really angry with them and only then do you get what you deserve at the expense of your blood pressure rising excessively and causing the support rep to hate his/her job even more.

Eh, I got the same device from an Amazon reseller back in April. It was the Mexican firmware and all I had to do was change the language. FPS worked great out of the box so I didn't complain. The battery still works great to this day, and it was a flawlessly new device when it was delivered.
In late 2017 I flashed an X Compact to the UK firmware when I bought it used last year. Days later a portion of the screen died exactly one week before the warranty ended. I called up Sony to get an RMA # and after going through their diagnostics process all they asked was where I purchased the device from. I just said "Best Buy" and no other questions were asked, they gave me an RMA. I sent them the UK-flashed X Compact, they simply re-flashed it to the US firmware and fixed the screen so it worked like new.
I was pleased Sony didn't try to weasel out of fixing it, even though they could have argued their case. Definitely did NOT have that experience with LG when my US-bought Nexus 5 broke under warranty.

POMF2K said:
Likely you won't have any warranty anyway as it isn't a US based device. Who knows?
I kept it anyway since I can't seem to find a new US device for a good price. I'm not pleased with that company though. I wanted them to send me a guaranteed new model since it came unsealed, with the warranty expiring before a year past my purchase date, and since I talked to sony and named they might have the IMEI logged. But they wanted me to first return the device and then they'd send out a new one. Had that happen too many times and then there is no replacement. What really upset me was that they fully acknowledged they are selling Non-US models but never changed the listing and would not give a discount for the less than authentic product.
I notified Amazon of the fraudulent ad. I doubt it will do anything. Perhaps you should do the same.
My thought about warranty is you could always play dumb with Sony and then the company you bought it from might actually be liable since they sold it as a US warrantied device. I wouldn't hold my breath though. In my case I'm going to unlock the bootloader, root it, etc so the chances of me sending it to Sony are very slim.
Click to expand...
Click to collapse
That's a bit annoying. Anyway, I'll report the seller too. I mean the phone looks like it's working great but because of the price, it's kinda annoying me a bit that I paid that price for a non brand new phone. I mean if they refund me a little bit, i think i'd be okay with it. They even emailed me back before I bought it saying that it does have US Warranty.
Also can anyone confirm if I change the firmware to the US firmware that doing that doesn't really remove the warranty? I mean i'm not rooting it or anything yet. Also, if I use like a UK firmware, would T-Mobile VoLTE and Wifi Calling work so that I can keep the fingerprint scanner?

whatsadophone said:
Also can anyone confirm if I change the firmware to the US firmware that doing that doesn't really remove the warranty?
Click to expand...
Click to collapse
No one here can confirm it, only provide anecdotal evidence. My post above says Sony will still honor the warranty

Beware of purchasing the SM-N9600 model for US use

Well, I have had a SM-N9600 now since around September. I opted for the international version due to it being bootloader unlockable. I have had it unlocked and running on Verizon for months now.
Well today, I went walking in the sun at the track. I used the phone as my GPS, in my pocket the whole time, while taking it out occasionally to check my distance. After I was finished I noticed that the screen looked discolored. I immediately made sure that comfort view was disabled, but the issue persisted. There seems to be a hardware failure of some sort effecting the screen. It looks like major burn in, in a perfect pattern in the middle of the device screen that persists even in recovery. Pictures attached of the screen.
I immediately freaked out and called Samsung to inquire about a repair. They stated that they would not touch the phone even if I payed for the repair. They also basically stated that any of their retailers would not touch it as well. So I spoke to a supervisor to verify. He also stated that they would not help me in any way to get my device repaired due to the fact that it is an international phone. So, even if you ask to pay for the hardware failure, you still cannot get a repair.
I called around to UbreakitIfix locations and they all stated that they would not touch the phone as Samsung owns all of their authorized replacement parts.
If anyone has any information that can help me get an authentic screen replacement please let me know.
Just to clarify, the screen was checked for dead pixels as well as any flaws when it was purchased. This all is from today.

@jal3223
My apologies.
I was in a similar situation before and, literally, was like "Take my damn money!" but Samsung US wouldn't budge.
My first suggestion; start with the Reseller. See what they can do (irregardless if it's been one month or several).
Was it purchased with a credit card? Some credit cards offer extended forms of warranty beyond that of the manufacturer.
There are also several vendors on eBay who perform mail-in repairs. Their range of services/specialties vary. Drop them a line.
You could also sell the device "As-Is" to reclaim a portion of your original cost. It does function albeit the burn-in. You may not get exactly what you paid but at least you have something in your hand towards a replacement.
Good luck!

A_H_E said:
@jal3223
My apologies.
I was in a similar situation before and, literally, was like "Take my damn money!" but Samsung US wouldn't budge.
My first suggestion; start with the Reseller. See what they can do (irregardless if it's been one month or several).
Was it purchased with a credit card? Some credit cards offer extended forms of warranty beyond that of the manufacturer.
There are also several vendors on eBay who perform mail-in repairs. Their range of services/specialties vary. Drop them a line.
You could also sell the device "As-Is" to reclaim a portion of your original cost. It does function albeit the burn-in. You may not get exactly what you paid but at least you have something in your hand towards a replacement.
Good luck!
Click to expand...
Click to collapse
Thanks for the reply! Yeah, that's what I have been contemplating doing as far as the selling as is part. It is 100% in perfect condition besides the new screen issue. I guess I could at least get 4-500 toward a new device (this time with squaretrade).
I sent Samsung of Hong Kong an email about it, so I'll report back if they respond.
I used the Amazon credit card on it. Is anyone familiar with the warranty on those?

Here you are:
https://www.amazon.com/b?ie=UTF8&node=16070413011
Middle section of the page.
If you purchased it through Amazon, they too, can be quite quite generous with returns.
As for HK, they have a live chat as well:
https://www.samsung.com/hk_en/support/
It's the start of the business day so you should be able to catch someone.

Seeing as you have purchased a grey import. You would have to contact the retailer, who sold you the device and ask them to repair it.
You should be able to find a 3rd party repair shop, that will replace the display for you, if you look around hard enough. Personally I would contact the retailer and get them to fix it. As they are obligated to repair or replace any faulty products sold.
I wouldn't bother contacting Samsung Hong Kong as it would cost quite a bit to get your device repaired by them.

A_H_E said:
Here you are:
https://www.amazon.com/b?ie=UTF8&node=16070413011
Middle section of the page.
If you purchased it through Amazon, they too, can be quite quite generous with returns.
As for HK, they have a live chat as well:
https://www.samsung.com/hk_en/support/
It's the start of the business day so you should be able to catch someone.
Click to expand...
Click to collapse
Thank you so much for the additional info. I'll definitely check this out and report back.

*Update*
I heard back from the email to the CEO of HK Samsung. He stated that a representative will be getting in touch with me soon. Hopefully that is the case.

I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Sent from my SM-G975U1 using Tapatalk

oneandroidnut said:
I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Sent from my SM-G975U1 using Tapatalk
Click to expand...
Click to collapse
@jal3223
Yes, please do keep us updated. We can use your experience as a reference for others experiencing similar issues.

oneandroidnut said:
I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
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See, I didn't know about the screen issues. I was tempted to buy a new device and to sell this one "as is", but that's before I knew it is a widespread issue. It would be pointless to buy another one because I would be paranoid about it happening again. I was really thinking I could hold on to this device a few years as I hate the new notch trend, but I guess it isn't going to happen. I doubt they will replace it either. One can only hope though. I believe this will be my last Samsung device after owning basically each release over the years. It's a shame of what the company has become with their customer service and blatent disregard of their customers. They were flat out rude to me when I called just for asking them to accept my money for a repair as I know that it is not under warranty in the states. They need to be took down a peg from a competing company.
I guess I could always try myself if all else fails. Has anyone bought from this site? I wonder if it is possible that it really is OEM?
https://www.digitalsupplyusa.com/products/galaxy-note-9-screen-replacement-frame-genuine

jal3223 said:
See, I didn't know about the screen issues. I was tempted to buy a new device and to sell this one "as is", but that's before I knew it is a widespread issue. It would be pointless to buy another one because I would be paranoid about it happening again. I was really thinking I could hold on to this device a few years as I hate the new notch trend, but I guess it isn't going to happen. I doubt they will replace it either. One can only hope though. I believe this will be my last Samsung device after owning basically each release over the years. It's a shame of what the company has become with their customer service and blatent disregard of their customers. They were flat out rude to me when I called just for asking them to accept my money for a repair as I know that it is not under warranty in the states. They need to be took down a peg from a competing company.
I guess I could always try myself if all else fails. Has anyone bought from this site? I wonder if it is possible that it really is OEM?
https://www.digitalsupplyusa.com/products/galaxy-note-9-screen-replacement-frame-genuine
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Yeah they have some issues with the screens. I have had/seen a ton of these and they have had from screen crackling issues on press, screen burn in or discoloration. I am shocked Samsung won't fix it though even if you pay for it! That is why I dumped all my notes and went the s10+ route for now. Hope to get a pixel 4 and a note 10 when they come out. Have been very disappointed with the fingerprint sensor so far though on the s10+

jal3223 said:
Well, I have had a SM-N9600 now since around September. I opted for the international version due to it being bootloader unlockable. I have had it unlocked and running on Verizon for months now.
Well today, I went walking in the sun at the track. I used the phone as my GPS, in my pocket the whole time, while taking it out occasionally to check my distance. After I was finished I noticed that the screen looked discolored. I immediately made sure that comfort view was disabled, but the issue persisted. There seems to be a hardware failure of some sort effecting the screen. It looks like major burn in, in a perfect pattern in the middle of the device screen that persists even in recovery. Pictures attached of the screen.
I immediately freaked out and called Samsung to inquire about a repair. They stated that they would not touch the phone even if I payed for the repair. They also basically stated that any of their retailers would not touch it as well. So I spoke to a supervisor to verify. He also stated that they would not help me in any way to get my device repaired due to the fact that it is an international phone. So, even if you ask to pay for the hardware failure, you still cannot get a repair.
I called around to UbreakitIfix locations and they all stated that they would not touch the phone as Samsung owns all of their authorized replacement parts.
If anyone has any information that can help me get an authentic screen replacement please let me know.
Just to clarify, the screen was checked for dead pixels as well as any flaws when it was purchased. This all is from today.
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Try Louis Rossmann. He fixes everything. Lol
Just a quick Google search will drop you at his website. The dude is a very honest genius.

OP feel for you. But this issue or any other for that matter had and has prevented me from buying a device that doesn't come with a local warranty.
Sent from my SM-N960U1 using Tapatalk

Limeybastard said:
OP feel for you. But this issue or any other for that matter had and has prevented me from buying a device that doesn't come with a local warranty.
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The thing is, I called Samsung before purchase because I have heard in the past that they would not repair them. I explained my concerns to the representative and he said that they would just have to send it to the appropriate location and it would just take a little more time for repair. I mentioned that conversation to the rep the other day and asked if they had a call log or something and he responded "Sir, your more than welcome to send it in, but as soon as they see that it is an international phone they will send it back to you untouched". They are a bunch of jerks over there.

jal3223 said:
The thing is, I called Samsung before purchase because I have heard in the past that they would not repair them. I explained my concerns to the representative and he said that they would just have to send it to the appropriate location and it would just take a little more time for repair. I mentioned that conversation to the rep the other day and asked if they had a call log or something and he responded "Sir, your more than welcome to send it in, but as soon as they see that it is an international phone they will send it back to you untouched". They are a bunch of jerks over there.
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Did you find out cost to ship and repair it from the region that the device originated from, HK?
Sent from my SM-N960U1 using Tapatalk

Limeybastard said:
Did you find out cost to ship and repair it from the region that the device originated from, HK?
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No, they said that a representative would reach out to me but I haven't heard anything. There is a 12 hour time difference between us, so I'll probably try again through live chat when I don't have to work.

jal3223 said:
No, they said that a representative would reach out to me but I haven't heard anything. There is a 12 hour time difference between us, so I'll probably try again through live chat when I don't have to work.
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Why not use DHL or FEDEX with a shipping label back to yourself ? it will cost a fair bit but it’s better than third party repair and cheaper ? As you’re paying for you own postage both ways! I can’t see why they would say no? That’s the only way I’m seeing out of this situation?

N1NJATH3ORY said:
Why not use DHL or FEDEX with a shipping label back to yourself ? it will cost a fair bit but it’s better than third party repair and cheaper ? As you’re paying for you own postage both ways! I can’t see why they would say no? That’s the only way I’m seeing out of this situation?
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I agree. I'm going to live chat with them tomorrow night though. I hope they allow it.

jal3223 said:
I agree. I'm going to live chat with them tomorrow night though. I hope they allow it.
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They should allow it! And Good Luck!

I have posted in the Samsung forums on this issue. Come check it out and share please.
https://us.community.samsung.com/t5/Note-9/Screen-Hardware-fault-becoming-more-common-Samsung-refusing-to/m-p/513325#M9187