Database Develop

Hard reset problem

Can anyone help me out, I am trying to hard reset my phone, but what am I doing wrong?
My phone is turned on
I press volume down botton and enter round botton.
there after i press reset
I keep pressing the other 2 bottons
Still nothing happens, the phone restarts, but no hard reset!!!
I have 1.37 rom with unasigned hard spl. But I do not have any usb cable here at my work.
Help help help

Are you pressing and releasing the reset button? You need to hold it down until the device boots.

I had the same problem as well...couldnt get it to hard reset so i went through the settings list and did it through there.
Click on start, go to settings, then click on clear storage..choose clear storage and format internal storage...enter 1234 and then click on ok...when it asks to confirm press yes and once done it will then clear everything and reset the phone back to the way it was when you first got it.

voodooflux said:
Are you pressing and releasing the reset button? You need to hold it down until the device boots.
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Click to collapse
Still isn't doing that...

Should I press volume down botton and enter botton when the phone is in windows?

Keep all three pressed down dont release the reset button ... It will go through , well did for me as I noticed it did the same thing to me. I only released once the screen had changed to the options for format

Or why not do the hard reset as i described earlier?? lol..much easier and dont have to worry about pressing 3 buttons at the same time

Spawn12 said:
Or why not do the hard reset as i described earlier?? lol..much easier and dont have to worry about pressing 3 buttons at the same time
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If I could of, I would of! I am at my work and I have sensative stuff on the internal storage. To big to blue tooth them.

oddball1 said:
If I could of, I would of! I am at my work and I have sensative stuff on the internal storage. To big to blue tooth them.
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Click to collapse
Ok well you do realise even with the way ive said to do it, you dont have to wipe your internal storage??..you have the options of clear storage only...format internal storage or clear storage and format internal storage.
If your going to do a hard reset with the way your trying to do it...you will lose all your info on your internal storage...so it doesnt make any difference does it??. Your still going to lose all your sensitive info doing it the way your trying to do it ie hold volume button down, press center button then press reset button and release the reset button whilst holding down the other 2 buttons.

Not sure whether this helps, but I also had the back of the device removed when I did a hard reset via the button method.
Sounds like Spawn's solution might suit you better though.

excuse me if im wrong as i dont own a diamond (waiting for the pro to decide) but doesnt the stylus have to be removed or something like that to hard reset. maybe thats the issue? I think i read that somewhere.
Again, not sure but try with the stylus in or out or something :S

billybobjones said:
excuse me if im wrong as i dont own a diamond (waiting for the pro to decide) but doesnt the stylus have to be removed or something like that to hard reset. maybe thats the issue? I think i read that somewhere.
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Click to collapse
That's certainly the case on the Diamond as the reset button is beneath the stylus.

I have the same problem. I'm using TruxT rom. Cannot perform a hard reset. I hold the Volume Down, Center, Press Reset with the stylus in my hard and hold it until the device reset but... no "hard reset screen". It's annoying.
I've installed the HTC Scrolling cab from (http://forum.xda-developers.com/showthread.php?t=343313) and since that my touchscreen don't work at all. There's only the D-Pad and all the hardware buttons that work.
I've read that simply uninstall this app will fix the problem but theres another problem. When I connect my phone to my computer, I'm force to connect it as an "external drive" because it's the way it was connect last time I did it. I cannot change the setting to "Active sync" when "Connect to pc" window appears using the hardware buttons so I'm stuck with a huge headache now. lol
Is there a way to force ActiveSync to detect my phone when I plug it ? My goal is to uninstall this app using ActiveSync instead of performing a hard reset. Anyway, it seems I can't do it.

Problem: Issue of trying to do hardreset on ATT TILT

I messed around with the phone (ATT TILT with stocked ROM) tonight. After installed a 3rd party app and it booted itself (seemed like a normal procedure). However, it just hangs on the Windows logo screen and it never gets to the Today screen.
I tried to perform a hardreset by holding both soft-keys and hit the reset button; it just does not work.
I have tried more than 20 times and no luck.
I am not sure what to do about it. Would I be able to flash the fresh ROM (stocked) and bring the phone back to live?
thanks in advance.

If you device is not CID unlocked (i.e. no HardSPL) then you'll have to flash a carrier ROM. You should be able to do this from the Bootloaded screen. i.e. Hold Down Camera and Reset. Once at the tri-colour screen just run the RUU program.
Also, with hard reset the steps I take are: hold down left and right softkeys (above IE and messaging button) for a second or two and then press and hold reset with the stylus until the message appears. Then press Green to hard reset.
HTH
Ta
Dave

Try Try Again
plchan said:
I messed around with the phone (ATT TILT with stocked ROM) tonight. After installed a 3rd party app and it booted itself (seemed like a normal procedure). However, it just hangs on the Windows logo screen and it never gets to the Today screen.
I tried to perform a hardreset by holding both soft-keys and hit the reset button; it just does not work.
I have tried more than 20 times and no luck.
I am not sure what to do about it. Would I be able to flash the fresh ROM (stocked) and bring the phone back to live?
thanks in advance.
Click to expand...
Click to collapse
The hard reset is notoriously hard to do, especially with big fat (muscular ) fingers. I use two pencils or chop sticks. Make sure that both soft keys are held down at the same time firmly, then do the soft reset . If you do it right a white screen with a warning should pop up telling you to press send to proceed. If this window doesn't pop up let go regroup and try again.
It always takes me several times to get a good press on those soft keys.

a little off topic...
The hard reset is notoriously hard to do, especially with big fat (muscular ) fingers. I use two pencils or chop sticks. Make sure that both soft keys are held down at the same time firmly, then do the soft reset . If you do it right a white screen with a warning should pop up telling you to press send to proceed. If this window doesn't pop up let go regroup and try again.
It always takes me several times to get a good press on those soft keys.
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Click to collapse
@denco7 isn't start>settings>system>Clear Storage the same as doing a hard reset?? If not, what's the difference between the two methods (just curious)... This is much easier than the usual method...

The Reaper said:
@denco7 isn't start>settings>system>Clear Storage the same as doing a hard reset?? If not, what's the difference between the two methods (just curious)... This is much easier than the usual method...
Click to expand...
Click to collapse
They are more or less the same. I have searched for the differences before, I found a few threads discussing it, but I don't think anything conrete was discovered.
The OP cannot get into Win Mo however, thats the problem
Ta
Dave

The Reaper said:
@denco7 isn't start>settings>system>Clear Storage the same as doing a hard reset?? If not, what's the difference between the two methods (just curious)... This is much easier than the usual method...
Click to expand...
Click to collapse
It is the same, but in order to do a clear storage, you have to be able to access your settings menu, he cannot

DaveShaw said:
They are more or less the same. I have searched for the differences before, I found a few threads discussing it, but I don't think anything conrete was discovered.
The OP cannot get into Win Mo however, thats the problem
Ta
Dave
Click to expand...
Click to collapse
Thx.. got that..just wanted the difference, if any, that's why it was "a little off topic.."

Need serious help

Hi guys,
Great forum, unfortunately i can't find a solution for my problem. Here is my problem: I installed Diamond TF3D Config on my phone and i tweaked a couple of things, everything went well untill i changed the TouchFlow menus.
It automatically restarts, but the loading process can't pass the HTC logo screen and now it says:
" The Device is unable to boot because either you turned of the device incorrectly...----- Press SEND to reset your device..."
Well, ofcourse I followed the instructions and pressed SEND, but it looks like it doesn't do anything at all. The error screen above keeps displaying, without anything telling me that something is being done about the problem. Is it doing something or is it just stuck? (The light is continously on).
Can you guys help me? By the way I tried the manual hard reset, but that didn't help.

did you hard or just soft reset?

well i did a soft reset, that didn't work out keep getting that screen.
and I tried a hard reset but that wasn't possible, because i couldn't get in the device, so it pretended it was a soft reset..
but do you know if it is doing something or not , cause i get the screen continously with the lights on

PM the developer... sushilange... and then post the solution here for us all to take benefit of.

Not sure of your full situation, but two options that may help; hard reset, or connecting phone to pc and try running an RUU install; of course all data will be lost, device could be as well.
---- Hard Reset Option ----
To perform a hard reset:
1. Press and hold both softkeys on the device (the little dots above ok, and windows key). Keep these keys pressed, and at the same time, use the stylus to lightly press and hold the RESET button on the bottom of your device.
NOTE: I had no idea which of the many keys were considered the soft keys. They are the two buttons above the phone control buttons.
2. Release the stylus but keep the softkeys pressed when you see the following message on your device screen:
“Do you want to erase all user data and restore to manufacture default?”
3. Slide open the hardware keyboard, and press R to restore to factory default or press X to exit the hard reset process.
Note:
Your device will be set back to factory default settings. Please ensure any additional installed programs and user data have been backed up before a hard reset is performed
--- RUU install ROM --- (this is for the mogul, you'll have to find your own, just reading material)
http://www.htcamerica.net/support/mogul/software-downloads.html

k I will. And this guy has the necessary knowledge?

bjason6 , thanx for your help
but I don;t understand.
hardware keyboard, a diamond doesnt have a keyboard or do you mean something else and where are the two soft buttons i cant seem to find them

This is the proper way to hard reset the Diamond (taken from the wiki):
Switch the device off. Press and hold the "Volume Down Key" and "Action Button" (round button), at the same time, use the stylus to press the red RESET button in the stylus silo. You will be presented with a menu saying 'press R to reset, X to exit'. If you press R, your device will be set back to factory default settings.
Hard Reset will delete all data you have put on the device: Programs, Settings, Mail, SMS, MMS, etc., so be careful and make a backup before doing this.
After a hard reset, you will have a complete clean new install of Windows Mobile on your device.

I thought the phone must be on for the hard reset to work, because I doesnt work on y phone

and oh, the SEND button is just the phone button right? the one beneath the House-button?

Yes, bottom left "phone" button is send

YiuW said:
and oh, the SEND button is just the phone button right? the one beneath the House-button?
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Click to collapse
Nice
Now your tekin the pee mate

YiuW said:
k I will. And this guy has the necessary knowledge?
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Click to collapse
Well he wrote the app, so I bloody hope so

damn what the hell is wrong with my phone man damn...

YiuW said:
damn what the hell is wrong with my phone man damn...
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Click to collapse
LMFAO..... RTFM.... dunno

Anyone suggestions to solve this problem??
It doesn't seem that I can acces my phone via usb

Can you enter bootloader? WIKI

yeah i can

What can i do with the boat loader then?

YiuW said:
What can i do with the boat loader then?
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Click to collapse
Sail away ?

ATT TILT problem not loading

Hi
I have ATT TILT just updated to 6.1 and was working normally but after I installed HTC home customize it rebooted and since that it reboots itself few times and than just loads to home screen where is only is start calendar and contacts visible on the screen and none of buttons are not doing anything! not able to call or receive calls too. I cant navigate to settings to do hard reset. is there any other way to do hard reset, like combination of few buttons or anything? oh and when I connect to PC it could not be detected too. pls help thanks.

hard reset by presses both soft keys and inserting the stylus in the reset hole at the same time. Hope that helps....

Knumb said:
hard reset by presses both soft keys and inserting the stylus in the reset hole at the same time. Hope that helps....
Click to expand...
Click to collapse
thanks for your answer but could u pls tell me which are soft keys? I new to this phone and dont know much. thanks allot

its marked as "-" on the phone
above the internet explorer icon and the messaging icon

take a look at the pic....

I did pressed soft keys and reset at the same time, but all it does reboots and no had reset is happening. I tried few times already. anything els I can do? any ideas? thanks

gio_zera said:
I did pressed soft keys and reset at the same time, but all it does reboots and no had reset is happening. I tried few times already. anything els I can do? any ideas? thanks
Click to expand...
Click to collapse
take a look at the picture and put the stylus in the reset hole and while you are pressing both keys, you push the stylus in the hole. You will get a grayish screen telling you if you want to hard reset and you will press the green phone button. It might take a few times in case you have fat fingers...
or go here:
http://wiki.xda-developers.com/index.php?pagename=Kaiser_Resets

I'm doing exactly as u say but it just reboots no hard rest is happening

keep trying....First time I tried it, it took 6 tries because my fingers kept touching other keys....Patience is the key....I think....

Knumb said:
keep trying....First time I tried it, it took 6 tries because my fingers kept touching other keys....Patience is the key....I think....
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Click to collapse
yeaaaa worked!! many thanks!
and here is one more question since u are good with this phone. as I said I Updated to 6.1 but that was att rom, so can I reinstall the clean rom that u have posted on this site? thanks again

it depends on what you are looking for. There are many roms out there for you to choose. MAKE SURE you have HardSPL installed. PLEASE, PLEASE read the Wiki for Kaiser before you flash cooked roms.....
http://wiki.xda-developers.com/index.php?pagename=HTC_Kaiser

Hard Reset not working

I can't seem to hard reset my Diamond.
I turn it off, hold the volume down and round button, then press reset with the stylus, and nothing happens.
Anyone got any ideas?

Keep the volume down, and circular button pressed in for a couple of seconds after you have released the reset button?

yep, diddly squat, I'm going to charge it up some more because it was at about 50%.
Maybe flash hardSPL again?
The phone's fine I just wanted to wipe it because it's cluttered.

Antimus said:
yep, diddly squat, I'm going to charge it up some more because it was at about 50%.
Maybe flash hardSPL again?
The phone's fine I just wanted to wipe it because it's cluttered.
Click to expand...
Click to collapse
Can try clear storage program if you can't get hard reset to work.

doesn't that wipe internal storage too?

Well upping to HardSPL 1.34 didn't fix it, and neither did having the battery above 50%
The buttons work when the phone is on, why in gods name aren't they working when it's off? sigh

Its give the option to clear storage or internal storage or both.

Antimus said:
Well upping to HardSPL 1.34 didn't fix it, and neither did having the battery above 50%
The buttons work when the phone is on, why in gods name aren't they working when it's off? sigh
Click to expand...
Click to collapse
Maybe you read the WIKI for the Diamond (there you were supposed to perform a hard reset with the phone turned OFF - in the meantime I've changed it to ON). Just switch the phone ON and follow the instructions from here.
And about the internal memory - it is not wiped out unless you choose to.

I don't know if this is the case, but I was having exactly the same problem and could not perform a hard reset no matter how much pressure I put on the buttons, until I removed the screen protector that came with the device. Now it works on first try.