Hi guys,
Great forum, unfortunately i can't find a solution for my problem. Here is my problem: I installed Diamond TF3D Config on my phone and i tweaked a couple of things, everything went well untill i changed the TouchFlow menus.
It automatically restarts, but the loading process can't pass the HTC logo screen and now it says:
" The Device is unable to boot because either you turned of the device incorrectly...----- Press SEND to reset your device..."
Well, ofcourse I followed the instructions and pressed SEND, but it looks like it doesn't do anything at all. The error screen above keeps displaying, without anything telling me that something is being done about the problem. Is it doing something or is it just stuck? (The light is continously on).
Can you guys help me? By the way I tried the manual hard reset, but that didn't help.
did you hard or just soft reset?
well i did a soft reset, that didn't work out keep getting that screen.
and I tried a hard reset but that wasn't possible, because i couldn't get in the device, so it pretended it was a soft reset..
but do you know if it is doing something or not , cause i get the screen continously with the lights on
PM the developer... sushilange... and then post the solution here for us all to take benefit of.
Not sure of your full situation, but two options that may help; hard reset, or connecting phone to pc and try running an RUU install; of course all data will be lost, device could be as well.
---- Hard Reset Option ----
To perform a hard reset:
1. Press and hold both softkeys on the device (the little dots above ok, and windows key). Keep these keys pressed, and at the same time, use the stylus to lightly press and hold the RESET button on the bottom of your device.
NOTE: I had no idea which of the many keys were considered the soft keys. They are the two buttons above the phone control buttons.
2. Release the stylus but keep the softkeys pressed when you see the following message on your device screen:
“Do you want to erase all user data and restore to manufacture default?”
3. Slide open the hardware keyboard, and press R to restore to factory default or press X to exit the hard reset process.
Note:
Your device will be set back to factory default settings. Please ensure any additional installed programs and user data have been backed up before a hard reset is performed
--- RUU install ROM --- (this is for the mogul, you'll have to find your own, just reading material)
http://www.htcamerica.net/support/mogul/software-downloads.html
k I will. And this guy has the necessary knowledge?
bjason6 , thanx for your help
but I don;t understand.
hardware keyboard, a diamond doesnt have a keyboard or do you mean something else and where are the two soft buttons i cant seem to find them
This is the proper way to hard reset the Diamond (taken from the wiki):
Switch the device off. Press and hold the "Volume Down Key" and "Action Button" (round button), at the same time, use the stylus to press the red RESET button in the stylus silo. You will be presented with a menu saying 'press R to reset, X to exit'. If you press R, your device will be set back to factory default settings.
Hard Reset will delete all data you have put on the device: Programs, Settings, Mail, SMS, MMS, etc., so be careful and make a backup before doing this.
After a hard reset, you will have a complete clean new install of Windows Mobile on your device.
I thought the phone must be on for the hard reset to work, because I doesnt work on y phone
and oh, the SEND button is just the phone button right? the one beneath the House-button?
Yes, bottom left "phone" button is send
YiuW said:
and oh, the SEND button is just the phone button right? the one beneath the House-button?
Click to expand...
Click to collapse
Nice
Now your tekin the pee mate
YiuW said:
k I will. And this guy has the necessary knowledge?
Click to expand...
Click to collapse
Well he wrote the app, so I bloody hope so
damn what the hell is wrong with my phone man damn...
YiuW said:
damn what the hell is wrong with my phone man damn...
Click to expand...
Click to collapse
LMFAO..... RTFM.... dunno
Anyone suggestions to solve this problem??
It doesn't seem that I can acces my phone via usb
Can you enter bootloader? WIKI
yeah i can
What can i do with the boat loader then?
YiuW said:
What can i do with the boat loader then?
Click to expand...
Click to collapse
Sail away ?
Related
I did the search, but not finding anything...Thanks for the help
Not sure what you want... but you can go to Start...Setings....System and choose CLEAR STORAGE and that will give you a hard reset as far as whiping data.
austinsnyc said:
-Enter Bootloader mode: Hold Camera + Power buttons together and reset with stylus(thanks pof)
-HardReset: Hold Both soft keys in while pushing in Reset button :When prompted push Green Talk Button to clear data.
Click to expand...
Click to collapse
This is the information I found... bu t I HAVE NOT been able to get my Tilt to Hard Reset from pushing any combination of buttons...
But this does work...
grizzley said:
you can go to Start...Setings....System and choose CLEAR STORAGE and that will give you a hard reset as far as whiping data.
Click to expand...
Click to collapse
Ron
I know this already. I am looking for combination of bottons + reset. As press softkeys + reset for 8525...etc
grizzley said:
Not sure what you want... but you can go to Start...Setings....System and choose CLEAR STORAGE and that will give you a hard reset as far as whiping data.
Click to expand...
Click to collapse
Don't forget about your good friend, WIKI.
I hard reset a TILT that was locked up after installing Blackberry connect to SD card (known issue). Hold down the two soft keys, then use the stylus to press the reset button for a few seconds, then release while still holding in the soft reset buttons. The warning message comes on, and as said earlier, use the green send key to initiate the data wipe.
Jim_R said:
I hard reset a TILT that was locked up after installing Blackberry connect to SD card (known issue). Hold down the two soft keys, then use the stylus to press the reset button for a few seconds, then release while still holding in the soft reset buttons. The warning message comes on, and as said earlier, use the green send key to initiate the data wipe.
Click to expand...
Click to collapse
interestingly, it does not work on my TyTN II.
However, its working on the Trinity.
It worked on my Kaiser/Tytn ll. Thanks!!!
not for me :-(
Hi,
maybe me being stupid, but this procedure does not work for me. Problem is that I installed software for the iGo bluetooth keyboard (I know ...) and ever since the Kaiser is resetting itself every 30 seconds. So what I get is only the smart mobility message, a short vibrate and then back to start. Anyone any idea how to get out of that? May I just press the wrong softkeys?
many thanks in advance
eRay42
new situation: the keys I press are definitely the right ones, I can also get into bootloader mode. I flashed the original rom (RUU_Kaiser_HTC_WWE_1.56.405.5_radio_sign_22.45.88.07_1.27.12.11_Ship) back which finished successful but the situation is the same. When I hard reset I am told it has been done, being asked to press the green button and it reverts to the old problem immediately. I should say that I have not modded my device so far, it was in original state before I installed the above mentioned software. Could it be a coincidence and it is a hardware problem?
HELP!!!
I found hard-resetting my HTC TyTN "GB" somewhat unpredictable. Holding down both soft keys while depressing the reset buttone is the correct procedure. It's either related to the HTC_END.cab. Do you have this installed?
Cheers
Strange, can't perform a hard reset either, using the softkeys of my TyTn II. No matter how long I press and hold them, no message screen, no option to hard reset.
The only way is to use Clear Storage.
pietrucci said:
Strange, can't perform a hard reset either, using the softkeys of my TyTn II. No matter how long I press and hold them, no message screen, no option to hard reset.
The only way is to use Clear Storage.
Click to expand...
Click to collapse
haha, my two fat fingers...
I finally managed to hardreset, using two pencils to push (only!) the softkeys.
pietrucci said:
haha, my two fat fingers...
I finally managed to hardreset, using two pencils to push (only!) the softkeys.
Click to expand...
Click to collapse
Pencil trick worked for me tooooo
reset
thank you..my tilt went crazy and won't bot...just keep restarting and turning off.
I had to use the pen and hold down
damn it now i have to restore everything
No still not working. These button things doesnt work. BTW does using Clear Storage give same effect, anyone?
I also haven't been able to perform hard reset on my TyTN II with the Soft Keys.. it just keeps rebooting! Can anyone help me?
Cumpz
LoL.. nothing like keep trying..
Already got it..
i read on another forum that i need to press the camera button and the power button, they are both located on the same side and press the reset button..
i done that but keep getting a red green blue and white bars, the text say sspl-1.0.0lipof and at the bottom serial..
its the same as the first thing i had to do to load wm6.1..????
thanks
icum said:
i read on another forum that i need to press the camera button and the power button, they are both located on the same side and press the reset button..
i done that but keep getting a red green blue and white bars, the text say sspl-1.0.0lipof and at the bottom serial..
its the same as the first thing i had to do to load wm6.1..????
thanks
Click to expand...
Click to collapse
It's in the Kaiser Wiki, under 'Kaiser resets'.
this is what is says...
Hard Reset **NB** This cannot be performed while the device is connected/charging!**
* Press and hold both soft keys
* Using a stylus, press and hold the soft reset button at the bottom of the phone
* Keep all three buttons pressed until the keypad lights turn off and then flash
* Release the soft reset button while still pressing the soft keys
* Let go of the two soft keys once the message "This operation will delete all your personal data, to manufacturer default" appears on screen
* Finally, press the green call button to perform the hard reset, or press other key to cancel
1. what buttons are the soft keys..
2. i pressed the power and the camera buttons then the reset set pinhole button.. release the reset pinhole button after the keypads lights go off still nothing..
Hi everyone, I was trying a new software and when I tried to recover from a Sprite backup, the phone now hangs on the boot up screen (the one with the R, G and D version numbers).
¿Could someone please tell me how to force a hard reset on start up?. I'm starting to panic.
Turn off phone, press both softkeys and then press the powerbutton for exactly one second!
Not more! Then release it...
It tells me to press the "send" button. ¿Which one is it?.
For those who want to reset it while the system is running they'll have to do this:
Go to Start >More > Expert > Clear Storage.
Then you have to enter 1234 and reset
For those who want to reset it while the system is running they'll have to do this:
Go to Start >More > Expert > Clear Storage.
Then you have to enter 1234 and reset
Disregard my previous question, I've already found out.
¡¡Thank you very much Dumdidum!!. You saved my day.
To HARD RESET Turn off the phone, keep pressed the two soft keys on the front, then press power for 1-2 seconds and it will ask to press SENd key. Send key = the green key for making calls.
If you press something else the phone will reboot.
I already found out, but thank you anyway.
laseru said:
To HARD RESET Turn off the phone, keep pressed the two soft keys on the front, then press power for 1-2 seconds and it will ask to press SENd key. Send key = the green key for making calls.
If you press something else the phone will reboot.
Click to expand...
Click to collapse
added to wiki
bigflavor said:
added to wiki
Click to expand...
Click to collapse
Just to give proper credit, it was actually Dumdidum who first answered me on how to hard reset thru hardware.
Arcano said:
Just to give proper credit, it was actually Dumdidum who first answered me on how to hard reset thru hardware.
Click to expand...
Click to collapse
Yea, but he only gave you part of the story.
Quick advice
Thanks for the info . Just a comment, the trick is to just momentairly press the on/off switch as you hold down both of the soft buttons. You must continue to hold both of those down until you see a message on the screen. Keeping the power button pressed didn't do the trick for me.
I am a new comer for the WM6. My X03HT(S730) can't do the hard reset after I install a Chinese input for professional/classical version. Does it make my S730 fail to do the hard reset? My S730 now is no function with the keyboard after I get in OS. By the way, the tripod-color mode is work.
*OOPS* wrong device
Yo thanx lalvarado,
Your advice did the thing for me, super!
Arcano said:
Hi everyone, I was trying a new software and when I tried to recover from a Sprite backup, the phone now hangs on the boot up screen (the one with the R, G and D version numbers).
¿Could someone please tell me how to force a hard reset on start up?. I'm starting to panic.
Click to expand...
Click to collapse
want you to hardreset your wings?
you press and hold the camera button & power button then press the reset button under your phone beside the charger
it's the small hold and you must have a small rod to scrapers in the hole
then your phone start with bootloader
your screen with 3 colour Red-Green-White
you can up any rom with it
sorry because my Eng is not very good
hope it help u!
Can anyone help me out, I am trying to hard reset my phone, but what am I doing wrong?
My phone is turned on
I press volume down botton and enter round botton.
there after i press reset
I keep pressing the other 2 bottons
Still nothing happens, the phone restarts, but no hard reset!!!
I have 1.37 rom with unasigned hard spl. But I do not have any usb cable here at my work.
Help help help
Are you pressing and releasing the reset button? You need to hold it down until the device boots.
I had the same problem as well...couldnt get it to hard reset so i went through the settings list and did it through there.
Click on start, go to settings, then click on clear storage..choose clear storage and format internal storage...enter 1234 and then click on ok...when it asks to confirm press yes and once done it will then clear everything and reset the phone back to the way it was when you first got it.
voodooflux said:
Are you pressing and releasing the reset button? You need to hold it down until the device boots.
Click to expand...
Click to collapse
Still isn't doing that...
Should I press volume down botton and enter botton when the phone is in windows?
Keep all three pressed down dont release the reset button ... It will go through , well did for me as I noticed it did the same thing to me. I only released once the screen had changed to the options for format
Or why not do the hard reset as i described earlier?? lol..much easier and dont have to worry about pressing 3 buttons at the same time
Spawn12 said:
Or why not do the hard reset as i described earlier?? lol..much easier and dont have to worry about pressing 3 buttons at the same time
Click to expand...
Click to collapse
If I could of, I would of! I am at my work and I have sensative stuff on the internal storage. To big to blue tooth them.
oddball1 said:
If I could of, I would of! I am at my work and I have sensative stuff on the internal storage. To big to blue tooth them.
Click to expand...
Click to collapse
Ok well you do realise even with the way ive said to do it, you dont have to wipe your internal storage??..you have the options of clear storage only...format internal storage or clear storage and format internal storage.
If your going to do a hard reset with the way your trying to do it...you will lose all your info on your internal storage...so it doesnt make any difference does it??. Your still going to lose all your sensitive info doing it the way your trying to do it ie hold volume button down, press center button then press reset button and release the reset button whilst holding down the other 2 buttons.
Not sure whether this helps, but I also had the back of the device removed when I did a hard reset via the button method.
Sounds like Spawn's solution might suit you better though.
excuse me if im wrong as i dont own a diamond (waiting for the pro to decide) but doesnt the stylus have to be removed or something like that to hard reset. maybe thats the issue? I think i read that somewhere.
Again, not sure but try with the stylus in or out or something :S
billybobjones said:
excuse me if im wrong as i dont own a diamond (waiting for the pro to decide) but doesnt the stylus have to be removed or something like that to hard reset. maybe thats the issue? I think i read that somewhere.
Click to expand...
Click to collapse
That's certainly the case on the Diamond as the reset button is beneath the stylus.
I have the same problem. I'm using TruxT rom. Cannot perform a hard reset. I hold the Volume Down, Center, Press Reset with the stylus in my hard and hold it until the device reset but... no "hard reset screen". It's annoying.
I've installed the HTC Scrolling cab from (http://forum.xda-developers.com/showthread.php?t=343313) and since that my touchscreen don't work at all. There's only the D-Pad and all the hardware buttons that work.
I've read that simply uninstall this app will fix the problem but theres another problem. When I connect my phone to my computer, I'm force to connect it as an "external drive" because it's the way it was connect last time I did it. I cannot change the setting to "Active sync" when "Connect to pc" window appears using the hardware buttons so I'm stuck with a huge headache now. lol
Is there a way to force ActiveSync to detect my phone when I plug it ? My goal is to uninstall this app using ActiveSync instead of performing a hard reset. Anyway, it seems I can't do it.
Helpme Please My HTC Kais130 (AT&T Tilt) NO RUN , IS DEAD, only power on and ( smart mobility in display black) and no more
helpme please
Hello there, we all understand youre frustration. But for beeing able to assist you everyone need to know what exactly happend here? Where you flashing? Did it fell out of youre pocket? What where you doing last on it and so on. Take 5 minutts or more and provide as much info you can then edit youre post. That is AFTER you have searched and digged trought this board using google aswell for keywords on youre issue.
didnt flash, it was working well suddenly is dead, plug in cable usb,and is the same but on screen appear "smart mobility" vibe and then off
hanster said:
didnt flash, it was working well suddenly is dead, plug in cable usb,and is the same but on screen appear "smart mobility" vibe and then off
Click to expand...
Click to collapse
did u try hard reset?
No , i didnt do it, i dont kwon how to do it?
hanster said:
didnt flash, it was working well suddenly is dead, plug in cable usb,and is the same but on screen appear "smart mobility" vibe and then off
Click to expand...
Click to collapse
I know this is a abiouse question but I have to ask, mate.. You are not running flat on batteries? If you havent flashed youre device, and it wount boot and you got power on it you should check youre waranty on the device. Try to charge it for 10 minuts or so (check that you have charging light on) then try to start it again.
I understand you correctly that you havent HardSPL youre device at all or?
hanster said:
No , i didnt do it, i dont kwon how to do it?
Click to expand...
Click to collapse
u should do a hard reset.
Here is a step by step for u:
http://wiki.xda-developers.com/index.php?pagename=Kaiser_Resets
Remember after performing a hardreset, u will loose all your data on your phome(not on SDcard).
Kaiser_Resets
Back to Kaiser Wiki
--------------------------------------------------------------------------------
Soft Reset
Using a stylus, press the soft reset button at the bottom of the phone
Hard Reset **NB** This cannot be performed while the device is connected/charging!**
Press and hold both soft keys
Using a stylus, press and hold the soft reset button at the bottom of the phone
Keep all three buttons pressed until the keypad lights turn off and then flash
Release the soft reset button while still pressing the soft keys
Let go of the two soft keys once the message "This operation will delete all your personal data, to manufacturer default" appears on screen
Finally, press the green call button to perform the hard reset, or press other key to cancel
Bootloader
Press and hold the Camera button
Using a stylus, press and hold the soft reset button at the bottom of the phone
Release both buttons once the bootloader screen appears
did u do it?
this is my phone
this is my phone where is it the soft key
Press and hold both soft keys
I have currently disabled pics so I cant see the pics of your phone.DOnt u have kaiser?
The soft buttons are the ones next to gren and red phone buttons and above messaging and internet buttons.
im doiin that but dont do anything, dont show a message for reset phone what more can i do, can i repair with any software, any test mode , any flash
hanster said:
im doiin that but dont do anything, dont show a message for reset phone what more can i do, can i repair with any software, any test mode , any flash
Click to expand...
Click to collapse
just be sure u are doing the hardreset right. Some guys had problems, cause they had big fonger and they were pushing not just the soft buttons but also a buttons that are around them.
Hold these two soft buttons, then stick the stylus to the hole and hold it there antil a white screen appears where is the message shown. Then push the green phine button.
http://www.mediafire.com/?rc3vbcqdtbh
here you go a video
http://www.mediafire.com/?lrgmtzy4mat
here you go a video of problem the my HTC
hanster said:
http://www.mediafire.com/?lrgmtzy4mat
here you go a video of problem the my HTC
Click to expand...
Click to collapse
Ok, I have seen the videos. Did u try the reset with the kaiser closed?
I remember a thread with similar problem, will try o find it and post back.
PS: In the first video, u have three hands!!
OK, I found this one:
http://forum.xda-developers.com/showthread.php?t=374388&page=3
Similar problem, does your kaiser reboot continuosly or the screen just flashes.
Your best bet is to read the whole thread, try to learn something about mtty and contact gsleon.
I screwed up the registry (one of the folders in HKLM got renamed), the phone rebooted by itself, and now it gets stuck at the "Touch Diamond" screen with the red text at the bottom.
The hard reset doesn't seem to be working for me (holding down vdown + enter, and hitting reset). The phone just reboots and gets stuck at the screen with the red text again.
I pulled the battery out for about 10 min, put it back in, and tried holding down vdown + enter while turning on the phone. Again, it gets stuck at the screen with the red text.
I can get the 3 colour screen to come up by holding down vdown + power + reset but I don't know what to do with it after.
I have the Telus Diamond. Hope someone can help!
I have read other posts from owners of the CDMA diamond, and the hard-reset button sequence is the same. Just make sure you hold down the VOL-DOWN and ACTION BUTTON (round center button) even after letting go of the reset button. That might be your problem...letting go of the buttons too early.
TomInMB said:
I have read other posts from owners of the CDMA diamond, and the hard-reset button sequence is the same. Just make sure you hold down the VOL-DOWN and ACTION BUTTON (round center button) even after letting go of the reset button. That might be your problem...letting go of the buttons too early.
Click to expand...
Click to collapse
I hold them til I get stuck at the screen with the "Touch Diamond" and the red text at the bottom. I even tried holding it for awhile after that screen appears.
Hmmm...I guess there are others here that own the CDMA-version and can confirm the hard reset sequence is the same. But if you can get it into bootloader and then plug in the USB cable (with the "USB" indicator showing), then you should be able to flash a CDMA-specific ROM (possibly from Telus).
You can always use Clear Storage from the System tab in settings. It's quite the same, really!
tnyynt said:
You can always use Clear Storage from the System tab in settings. It's quite the same, really!
Click to expand...
Click to collapse
I can't even get windows mobile to load. The phone gets stuck where it shows "Touch Diamond" with some red text at the bottom (I think that's the version of the hardware).
nub4life said:
I can't even get windows mobile to load. The phone gets stuck where it shows "Touch Diamond" with some red text at the bottom (I think that's the version of the hardware).
Click to expand...
Click to collapse
http://www.hardreset.eu/htc_touch_diamond_hard_reset_soft_reset_en.html
tnyynt said:
http://www.hardreset.eu/htc_touch_diamond_hard_reset_soft_reset_en.html
Click to expand...
Click to collapse
Yes, I've tried that, but it acts like I'm doing a soft reset. I've tried holding vdown and enter for over 30 seconds after hitting the reset button (yes the buttons are pushed even before/during reset button is pushed)
nub4life said:
Yes, I've tried that, but it acts like I'm doing a soft reset. I've tried holding vdown and enter for over 30 seconds after hitting the reset button (yes the buttons are pushed even before/during reset button is pushed)
Click to expand...
Click to collapse
Can you check something for me? Manually go into bootloader and report back.
tnyynt said:
Can you check something for me? Manually go into bootloader and report back.
Click to expand...
Click to collapse
Hi, what do you mean by bootloader?
If you mean the screen with the 3 colours I have been there. It says Serial on the bottom and if I plug in my USB it says USB.
good news!
Well if you want to hard reset your telus device, its a little different. Dont know why, but it was a little trial and error for me and my diamond.
Goes like this:
Hold vol. Down, Center button, and POWER (tricky one) and then press reset. let go of reset and you should be good.
Dont know why they dont TELL us these things...
Joeball88 said:
Well if you want to hard reset your telus device, its a little different. Dont know why, but it was a little trial and error for me and my diamond.
Goes like this:
Hold vol. Down, Center button, and POWER (tricky one) and then press reset. let go of reset and you should be good.
Dont know why they dont TELL us these things...
Click to expand...
Click to collapse
Excellent! Using that combination of keys, I was able to get to the hard reset confirmation screen twice in two attempts, after failing miserably without the Power button! It's just the contortions required to get the Power button at the same time that's a challenge!
Clint
Alright!
Well glad I could be of some help, considering how much help the others in the fora have given me.
It just irks me that even the product manual that comes with the Telus Diamond gives us the wrong combination of keys for the hard reset. Bet you that customer service would be useless here as well.
Joeball88 said:
Well glad I could be of some help, considering how much help the others in the fora have given me.
It just irks me that even the product manual that comes with the Telus Diamond gives us the wrong combination of keys for the hard reset. Bet you that customer service would be useless here as well.
Click to expand...
Click to collapse
It worked like a charm. I posted the solution on HoFo as well, cuz I'm sure there'll be a lot of hard resets coming soon. Thanks so much for your help.
Joeball88 said:
Well glad I could be of some help, considering how much help the others in the fora have given me.
It just irks me that even the product manual that comes with the Telus Diamond gives us the wrong combination of keys for the hard reset. Bet you that customer service would be useless here as well.
Click to expand...
Click to collapse
I e-mailed HTC tech support yesterday morning, and this was their reply:
===========================================
Thank you for your inquiry about the hard reset process for the Telus Diamond.
I understand that you had issues performing the hard reset with the Touch Diamond. The printed instructions are correct. Pressing reset is sometimes difficult with the Diamond model, but the Reset button simply powers the device off and back on. I recommend my customers remove the back cover to get better access to the Reset button. By holding Volume Down and Enter and powering on the device from an off state, it begins the hard reset process. When you use the Reset button, you simply ensure the device will turn off, then back on while holding the other keys.
We appreciate you letting us know about this issue.
===========================================
I e-mailed them back to tell them they were wrong (again). I also advised him that it's physically impossible to reset the device without taking the cover off, as he was apparently unaware of that, either. I'd like to see a video of one of their people trying to reset the phone using their instructions.
Clint