Database Develop

Help: Kaiser stuck in some weird RGBW screen... won't boot

Sorry if this has been asked and answered before... a quick search turned up nothing useful - but then I only got this device about a week ago and don't really know what to look for.
I pressed the Soft Reset button with the USB cable attached and the phone seems to have gone into some weird mode and now nothing I do will make it boot.
I'm stuck on a screen with 4 sections, Red, Green, Blue, and White.
The text
KAIS130
SSPL-1.93.0000
CPLD-8
is displayed on the red section, and the letters USB on the white.
I have tried soft reset (always comes back to same screen), hard rest (does nothing), taking the battery out and putting it back. All with and without the cable attached.
Is there anything I can to do restore my device or do I need to return it?
Many thanks for any help.

You may in Bootloader mode. You may have to force a hard reset. I think if you hold the camera button and power button while turning on it should bring it up, but I am not sure on the Kaiser. I am sure someone will post up the exact procedure. I hope everything turns out OK for you.
Kevin

Thanks for the reply... I got the impression that might be the case from a google hit as well. Grrr. I was just trying to cure a 'not syncing' issue.
Alas I can't find anything to make a Hard Reset do anything - I've tried every combo of buttons I can think of, including the one in the manual and the one you just suggested... no dice
Oh well, I guess I have a very expensive paper weight

Press and hold the two action buttons (the - in between red and green buttons) and press reset with the stylus.
keep them pressed for a bit, then release only the reset button

press and hold the two soft key buttons and press reset with the stylus.
keep them pressed for a bit, then release only the reset button
after releasing the reset button hit send ( the green key ) it should show on the screen if you have done it correctly to push the send button to complete the hard reset, if not repeat the process again

if that doesnt work you can always reflash the rom using the original Kaiser rom RUU_Kaiser_HTC_WWE_1.56.405.5_radio_sign_22.45.88. 07_1.27.12.11_Ship.exe
its here http://forum.xda-developers.com/showthread.php?t=331900&highlight=official+kaiser+rom
since its already in the bootloader mode it will be able to be flashed if it wont hard reset

Hmm, nope the Soft+Soft+Reset doesn't do anything other than the normal reset
I think before I try the ROM flash I'd better contact HTC and make sure I'm not voiding my warranty.
It's a shame I'm going to loose the days work
thanks for the help folks.

Need serious help

Hi guys,
Great forum, unfortunately i can't find a solution for my problem. Here is my problem: I installed Diamond TF3D Config on my phone and i tweaked a couple of things, everything went well untill i changed the TouchFlow menus.
It automatically restarts, but the loading process can't pass the HTC logo screen and now it says:
" The Device is unable to boot because either you turned of the device incorrectly...----- Press SEND to reset your device..."
Well, ofcourse I followed the instructions and pressed SEND, but it looks like it doesn't do anything at all. The error screen above keeps displaying, without anything telling me that something is being done about the problem. Is it doing something or is it just stuck? (The light is continously on).
Can you guys help me? By the way I tried the manual hard reset, but that didn't help.

did you hard or just soft reset?

well i did a soft reset, that didn't work out keep getting that screen.
and I tried a hard reset but that wasn't possible, because i couldn't get in the device, so it pretended it was a soft reset..
but do you know if it is doing something or not , cause i get the screen continously with the lights on

PM the developer... sushilange... and then post the solution here for us all to take benefit of.

Not sure of your full situation, but two options that may help; hard reset, or connecting phone to pc and try running an RUU install; of course all data will be lost, device could be as well.
---- Hard Reset Option ----
To perform a hard reset:
1. Press and hold both softkeys on the device (the little dots above ok, and windows key). Keep these keys pressed, and at the same time, use the stylus to lightly press and hold the RESET button on the bottom of your device.
NOTE: I had no idea which of the many keys were considered the soft keys. They are the two buttons above the phone control buttons.
2. Release the stylus but keep the softkeys pressed when you see the following message on your device screen:
“Do you want to erase all user data and restore to manufacture default?”
3. Slide open the hardware keyboard, and press R to restore to factory default or press X to exit the hard reset process.
Note:
Your device will be set back to factory default settings. Please ensure any additional installed programs and user data have been backed up before a hard reset is performed
--- RUU install ROM --- (this is for the mogul, you'll have to find your own, just reading material)
http://www.htcamerica.net/support/mogul/software-downloads.html

k I will. And this guy has the necessary knowledge?

bjason6 , thanx for your help
but I don;t understand.
hardware keyboard, a diamond doesnt have a keyboard or do you mean something else and where are the two soft buttons i cant seem to find them

This is the proper way to hard reset the Diamond (taken from the wiki):
Switch the device off. Press and hold the "Volume Down Key" and "Action Button" (round button), at the same time, use the stylus to press the red RESET button in the stylus silo. You will be presented with a menu saying 'press R to reset, X to exit'. If you press R, your device will be set back to factory default settings.
Hard Reset will delete all data you have put on the device: Programs, Settings, Mail, SMS, MMS, etc., so be careful and make a backup before doing this.
After a hard reset, you will have a complete clean new install of Windows Mobile on your device.

I thought the phone must be on for the hard reset to work, because I doesnt work on y phone

and oh, the SEND button is just the phone button right? the one beneath the House-button?

Yes, bottom left "phone" button is send

YiuW said:
and oh, the SEND button is just the phone button right? the one beneath the House-button?
Click to expand...
Click to collapse
Nice
Now your tekin the pee mate

YiuW said:
k I will. And this guy has the necessary knowledge?
Click to expand...
Click to collapse
Well he wrote the app, so I bloody hope so

damn what the hell is wrong with my phone man damn...

YiuW said:
damn what the hell is wrong with my phone man damn...
Click to expand...
Click to collapse
LMFAO..... RTFM.... dunno

Anyone suggestions to solve this problem??
It doesn't seem that I can acces my phone via usb

Can you enter bootloader? WIKI

yeah i can

What can i do with the boat loader then?

YiuW said:
What can i do with the boat loader then?
Click to expand...
Click to collapse
Sail away ?

[Q] Hard resetting the CDMA Diamond

I screwed up the registry (one of the folders in HKLM got renamed), the phone rebooted by itself, and now it gets stuck at the "Touch Diamond" screen with the red text at the bottom.
The hard reset doesn't seem to be working for me (holding down vdown + enter, and hitting reset). The phone just reboots and gets stuck at the screen with the red text again.
I pulled the battery out for about 10 min, put it back in, and tried holding down vdown + enter while turning on the phone. Again, it gets stuck at the screen with the red text.
I can get the 3 colour screen to come up by holding down vdown + power + reset but I don't know what to do with it after.
I have the Telus Diamond. Hope someone can help!

I have read other posts from owners of the CDMA diamond, and the hard-reset button sequence is the same. Just make sure you hold down the VOL-DOWN and ACTION BUTTON (round center button) even after letting go of the reset button. That might be your problem...letting go of the buttons too early.

TomInMB said:
I have read other posts from owners of the CDMA diamond, and the hard-reset button sequence is the same. Just make sure you hold down the VOL-DOWN and ACTION BUTTON (round center button) even after letting go of the reset button. That might be your problem...letting go of the buttons too early.
Click to expand...
Click to collapse
I hold them til I get stuck at the screen with the "Touch Diamond" and the red text at the bottom. I even tried holding it for awhile after that screen appears.

Hmmm...I guess there are others here that own the CDMA-version and can confirm the hard reset sequence is the same. But if you can get it into bootloader and then plug in the USB cable (with the "USB" indicator showing), then you should be able to flash a CDMA-specific ROM (possibly from Telus).

You can always use Clear Storage from the System tab in settings. It's quite the same, really!

tnyynt said:
You can always use Clear Storage from the System tab in settings. It's quite the same, really!
Click to expand...
Click to collapse
I can't even get windows mobile to load. The phone gets stuck where it shows "Touch Diamond" with some red text at the bottom (I think that's the version of the hardware).

nub4life said:
I can't even get windows mobile to load. The phone gets stuck where it shows "Touch Diamond" with some red text at the bottom (I think that's the version of the hardware).
Click to expand...
Click to collapse
http://www.hardreset.eu/htc_touch_diamond_hard_reset_soft_reset_en.html

tnyynt said:
http://www.hardreset.eu/htc_touch_diamond_hard_reset_soft_reset_en.html
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Click to collapse
Yes, I've tried that, but it acts like I'm doing a soft reset. I've tried holding vdown and enter for over 30 seconds after hitting the reset button (yes the buttons are pushed even before/during reset button is pushed)

nub4life said:
Yes, I've tried that, but it acts like I'm doing a soft reset. I've tried holding vdown and enter for over 30 seconds after hitting the reset button (yes the buttons are pushed even before/during reset button is pushed)
Click to expand...
Click to collapse
Can you check something for me? Manually go into bootloader and report back.

tnyynt said:
Can you check something for me? Manually go into bootloader and report back.
Click to expand...
Click to collapse
Hi, what do you mean by bootloader?
If you mean the screen with the 3 colours I have been there. It says Serial on the bottom and if I plug in my USB it says USB.

good news!
Well if you want to hard reset your telus device, its a little different. Dont know why, but it was a little trial and error for me and my diamond.
Goes like this:
Hold vol. Down, Center button, and POWER (tricky one) and then press reset. let go of reset and you should be good.
Dont know why they dont TELL us these things...

Joeball88 said:
Well if you want to hard reset your telus device, its a little different. Dont know why, but it was a little trial and error for me and my diamond.
Goes like this:
Hold vol. Down, Center button, and POWER (tricky one) and then press reset. let go of reset and you should be good.
Dont know why they dont TELL us these things...
Click to expand...
Click to collapse
Excellent! Using that combination of keys, I was able to get to the hard reset confirmation screen twice in two attempts, after failing miserably without the Power button! It's just the contortions required to get the Power button at the same time that's a challenge!
Clint

Alright!
Well glad I could be of some help, considering how much help the others in the fora have given me.
It just irks me that even the product manual that comes with the Telus Diamond gives us the wrong combination of keys for the hard reset. Bet you that customer service would be useless here as well.

Joeball88 said:
Well glad I could be of some help, considering how much help the others in the fora have given me.
It just irks me that even the product manual that comes with the Telus Diamond gives us the wrong combination of keys for the hard reset. Bet you that customer service would be useless here as well.
Click to expand...
Click to collapse
It worked like a charm. I posted the solution on HoFo as well, cuz I'm sure there'll be a lot of hard resets coming soon. Thanks so much for your help.

Joeball88 said:
Well glad I could be of some help, considering how much help the others in the fora have given me.
It just irks me that even the product manual that comes with the Telus Diamond gives us the wrong combination of keys for the hard reset. Bet you that customer service would be useless here as well.
Click to expand...
Click to collapse
I e-mailed HTC tech support yesterday morning, and this was their reply:
===========================================
Thank you for your inquiry about the hard reset process for the Telus Diamond.
I understand that you had issues performing the hard reset with the Touch Diamond. The printed instructions are correct. Pressing reset is sometimes difficult with the Diamond model, but the Reset button simply powers the device off and back on. I recommend my customers remove the back cover to get better access to the Reset button. By holding Volume Down and Enter and powering on the device from an off state, it begins the hard reset process. When you use the Reset button, you simply ensure the device will turn off, then back on while holding the other keys.
We appreciate you letting us know about this issue.
===========================================
I e-mailed them back to tell them they were wrong (again). I also advised him that it's physically impossible to reset the device without taking the cover off, as he was apparently unaware of that, either. I'd like to see a video of one of their people trying to reset the phone using their instructions.
Clint

I Think I Bricked It........

fixed it, please close

ShavedCivic187 said:
So I was texting on my Fuze and it froze. I hard reset it and now it won't start back up. Im using the latest Mercury Energy rom. It starts up, goes to where it plays the start-up sound and says "Energy Rom 3.0" and then stops. I have the touch response installed on it and it still vibrates when u touch it, so I dont think its too bad. Please Help! Thanx
Click to expand...
Click to collapse
Hold the Volume button down + the button in the middle + the reset button
keep holding until the screen goes to bootloader

CraZyLiLbOy said:
Hold the Volume button down + the button in the middle + the reset button
keep holding until the screen goes to bootloader
Click to expand...
Click to collapse
then reflash?

tryed holding the buttons and it didnt do anything.

He's advising that you hard reset. That's what I'd do, too, but if it continues to hang, flash a stock rom. You may need to go into bootloader manually if you do it over usb.

Fixed it please delete.

hard rest verizon phones
i think that verizon has ****ed the customers when i comes to hard resetting i think that they disable the option when you are try to do it with the whole volume button power button the reset thing i have gone through two phones because of this but now i found program that was leaked and it does it for me you go into that mode where you get that multiple colored screen and then once you plug you phone into your computer and then you run it and it hard resets the phone

that would be great if you can share how do you it with us, so any body have this problem can be fixed without asking too much.

i bricked my x1

i tried to upgrade the rom from WM6.1 to dynamics 2.0
i did everything and update successfully.
x1 reboot and went into start up screen saying hard reset on first run,
i tried to hard reset but my "R" dont seems to be working..
so i pressed "space bar" to restart.
after that it cant start up, i tried to hard reset, soft reset, take out battery, nothing seem to work, only a pulse of vibratiion... the screeen remains totally blank.
is my x1 dead?
thanks for the help

B3nGz said:
i tried to upgrade the rom from WM6.1 to dynamics 2.0
i did everything and update successfully.
x1 reboot and went into start up screen saying hard reset on first run,
i tried to hard reset but my "R" dont seems to be working..
so i pressed "space bar" to restart.
after that it cant start up, i tried to hard reset, soft reset, take out battery, nothing seem to work, only a pulse of vibratiion... the screeen remains totally blank.
is my x1 dead?
thanks for the help
Click to expand...
Click to collapse
try to flash that rom again

try to hold two silver keys and push the power button till you see tricoloured screen or try pushing two silver keys and soft reset button with stylus which is located in a tiny hole just stylus sized on the back right side of the phone

i tried 2 silver buttone with the power button and the back hole.
but my screen still remain blanked.
totally nothing.. only a pulse of vibration.
is it possible to be in this stage? will a totally bricked x1 still able to get tri color?

i think u should charge your battery. and then put a kovsimg.nbh file on sd card.
after that install the rom by pressing the volume button down and power button.

px1ilanmy said:
i think u should charge your battery. and then put a kovsimg.nbh file on sd card.
after that install the rom by pressing the volume button down and power button.
Click to expand...
Click to collapse
hi,
i have tried charging the phone,
i tried pressing 2 silver buttons and power button
i tried pressing 2 silver button and stylus poke reset hole for 5 sec
i tried power button with volume down..
nothing works.. its just give a pulse of vibration and a black lighted up screen, nothing else.
anyone please help. =(

you know those leds on the sides of the phone try charging the phone and see if they glow if they do then your screen may be broken or your flex cable has worn off i'll put my money on the flex cable if so then you should order a new one and replace it or take it to a service centre

Info about the way you've got to the trouble looks little... not clear.
i tried to hard reset but my "R" dont seems to be working..
so i pressed "space bar" to restart.
Click to expand...
Click to collapse
How did you press space bar if "R" doesn't work?
Then... If you can get into bootloader mode, you can reflash any rom you like... you have hard-spl installed, have you?
You can use few different combinations to get into bootloader -"power"+"vol-down" OR "power"+"cam button". As you have vibration on the start, I assume your bootloader isn't broken, so you should be able to do these operations.
Charging should work as well, even if you don't see any sign of charging.

bruno_123 said:
you know those leds on the sides of the phone try charging the phone and see if they glow if they do then your screen may be broken or your flex cable has worn off i'll put my money on the flex cable if so then you should order a new one and replace it or take it to a service centre
Click to expand...
Click to collapse
Yeah i can charge,
Led at the side does glow, when i call it will blink and vibrate, but i cant pick up, no buttons is working on the front screen, dont know about th qwerty..
i guess flex is crappy.. but if flex is crappy, the screen will light up but remain blank? the led will glow?

ultrashot said:
Info about the way you've got to the trouble looks little... not clear.
How did you press space bar if "R" doesn't work?
Then... If you can get into bootloader mode, you can reflash any rom you like... you have hard-spl installed, have you?
You can use few different combinations to get into bootloader -"power"+"vol-down" OR "power"+"cam button". As you have vibration on the start, I assume your bootloader isn't broken, so you should be able to do these operations.
Charging should work as well, even if you don't see any sign of charging.
Click to expand...
Click to collapse
thanks for the advise. i will try again! and report in again..
thanks alot bro!

B3nGz said:
i guess flex is crappy.. but if flex is crappy, the screen will light up but remain blank? the led will glow?
Click to expand...
Click to collapse
if you don't see SE logo on the start and backlight is turned on, if you don't see bootloader tricolor... looks really like it is flex (double check - I am not so advanced in hardware repairing).
Yes, leds should glow in that case.

ultrashot said:
Info about the way you've got to the trouble looks little... not clear.
How did you press space bar if "R" doesn't work?
Then... If you can get into bootloader mode, you can reflash any rom you like... you have hard-spl installed, have you?
You can use few different combinations to get into bootloader -"power"+"vol-down" OR "power"+"cam button". As you have vibration on the start, I assume your bootloader isn't broken, so you should be able to do these operations.
Charging should work as well, even if you don't see any sign of charging.
Click to expand...
Click to collapse
Hi the x1 is able to start up already.
surprisingly, for its blank screen, im able to connect and sync on windows centre and load up hardspl.
after that i follow ur instruction on power+camera, it started showing tricolor and rom flash.
thanks for all the help guys.
THANKS!

my bad , sorry for wrong info