I screwed up the registry (one of the folders in HKLM got renamed), the phone rebooted by itself, and now it gets stuck at the "Touch Diamond" screen with the red text at the bottom.
The hard reset doesn't seem to be working for me (holding down vdown + enter, and hitting reset). The phone just reboots and gets stuck at the screen with the red text again.
I pulled the battery out for about 10 min, put it back in, and tried holding down vdown + enter while turning on the phone. Again, it gets stuck at the screen with the red text.
I can get the 3 colour screen to come up by holding down vdown + power + reset but I don't know what to do with it after.
I have the Telus Diamond. Hope someone can help!
I have read other posts from owners of the CDMA diamond, and the hard-reset button sequence is the same. Just make sure you hold down the VOL-DOWN and ACTION BUTTON (round center button) even after letting go of the reset button. That might be your problem...letting go of the buttons too early.
TomInMB said:
I have read other posts from owners of the CDMA diamond, and the hard-reset button sequence is the same. Just make sure you hold down the VOL-DOWN and ACTION BUTTON (round center button) even after letting go of the reset button. That might be your problem...letting go of the buttons too early.
Click to expand...
Click to collapse
I hold them til I get stuck at the screen with the "Touch Diamond" and the red text at the bottom. I even tried holding it for awhile after that screen appears.
Hmmm...I guess there are others here that own the CDMA-version and can confirm the hard reset sequence is the same. But if you can get it into bootloader and then plug in the USB cable (with the "USB" indicator showing), then you should be able to flash a CDMA-specific ROM (possibly from Telus).
You can always use Clear Storage from the System tab in settings. It's quite the same, really!
tnyynt said:
You can always use Clear Storage from the System tab in settings. It's quite the same, really!
Click to expand...
Click to collapse
I can't even get windows mobile to load. The phone gets stuck where it shows "Touch Diamond" with some red text at the bottom (I think that's the version of the hardware).
nub4life said:
I can't even get windows mobile to load. The phone gets stuck where it shows "Touch Diamond" with some red text at the bottom (I think that's the version of the hardware).
Click to expand...
Click to collapse
http://www.hardreset.eu/htc_touch_diamond_hard_reset_soft_reset_en.html
tnyynt said:
http://www.hardreset.eu/htc_touch_diamond_hard_reset_soft_reset_en.html
Click to expand...
Click to collapse
Yes, I've tried that, but it acts like I'm doing a soft reset. I've tried holding vdown and enter for over 30 seconds after hitting the reset button (yes the buttons are pushed even before/during reset button is pushed)
nub4life said:
Yes, I've tried that, but it acts like I'm doing a soft reset. I've tried holding vdown and enter for over 30 seconds after hitting the reset button (yes the buttons are pushed even before/during reset button is pushed)
Click to expand...
Click to collapse
Can you check something for me? Manually go into bootloader and report back.
tnyynt said:
Can you check something for me? Manually go into bootloader and report back.
Click to expand...
Click to collapse
Hi, what do you mean by bootloader?
If you mean the screen with the 3 colours I have been there. It says Serial on the bottom and if I plug in my USB it says USB.
good news!
Well if you want to hard reset your telus device, its a little different. Dont know why, but it was a little trial and error for me and my diamond.
Goes like this:
Hold vol. Down, Center button, and POWER (tricky one) and then press reset. let go of reset and you should be good.
Dont know why they dont TELL us these things...
Joeball88 said:
Well if you want to hard reset your telus device, its a little different. Dont know why, but it was a little trial and error for me and my diamond.
Goes like this:
Hold vol. Down, Center button, and POWER (tricky one) and then press reset. let go of reset and you should be good.
Dont know why they dont TELL us these things...
Click to expand...
Click to collapse
Excellent! Using that combination of keys, I was able to get to the hard reset confirmation screen twice in two attempts, after failing miserably without the Power button! It's just the contortions required to get the Power button at the same time that's a challenge!
Clint
Alright!
Well glad I could be of some help, considering how much help the others in the fora have given me.
It just irks me that even the product manual that comes with the Telus Diamond gives us the wrong combination of keys for the hard reset. Bet you that customer service would be useless here as well.
Joeball88 said:
Well glad I could be of some help, considering how much help the others in the fora have given me.
It just irks me that even the product manual that comes with the Telus Diamond gives us the wrong combination of keys for the hard reset. Bet you that customer service would be useless here as well.
Click to expand...
Click to collapse
It worked like a charm. I posted the solution on HoFo as well, cuz I'm sure there'll be a lot of hard resets coming soon. Thanks so much for your help.
Joeball88 said:
Well glad I could be of some help, considering how much help the others in the fora have given me.
It just irks me that even the product manual that comes with the Telus Diamond gives us the wrong combination of keys for the hard reset. Bet you that customer service would be useless here as well.
Click to expand...
Click to collapse
I e-mailed HTC tech support yesterday morning, and this was their reply:
===========================================
Thank you for your inquiry about the hard reset process for the Telus Diamond.
I understand that you had issues performing the hard reset with the Touch Diamond. The printed instructions are correct. Pressing reset is sometimes difficult with the Diamond model, but the Reset button simply powers the device off and back on. I recommend my customers remove the back cover to get better access to the Reset button. By holding Volume Down and Enter and powering on the device from an off state, it begins the hard reset process. When you use the Reset button, you simply ensure the device will turn off, then back on while holding the other keys.
We appreciate you letting us know about this issue.
===========================================
I e-mailed them back to tell them they were wrong (again). I also advised him that it's physically impossible to reset the device without taking the cover off, as he was apparently unaware of that, either. I'd like to see a video of one of their people trying to reset the phone using their instructions.
Clint
Related
I did the search, but not finding anything...Thanks for the help
Not sure what you want... but you can go to Start...Setings....System and choose CLEAR STORAGE and that will give you a hard reset as far as whiping data.
austinsnyc said:
-Enter Bootloader mode: Hold Camera + Power buttons together and reset with stylus(thanks pof)
-HardReset: Hold Both soft keys in while pushing in Reset button :When prompted push Green Talk Button to clear data.
Click to expand...
Click to collapse
This is the information I found... bu t I HAVE NOT been able to get my Tilt to Hard Reset from pushing any combination of buttons...
But this does work...
grizzley said:
you can go to Start...Setings....System and choose CLEAR STORAGE and that will give you a hard reset as far as whiping data.
Click to expand...
Click to collapse
Ron
I know this already. I am looking for combination of bottons + reset. As press softkeys + reset for 8525...etc
grizzley said:
Not sure what you want... but you can go to Start...Setings....System and choose CLEAR STORAGE and that will give you a hard reset as far as whiping data.
Click to expand...
Click to collapse
Don't forget about your good friend, WIKI.
I hard reset a TILT that was locked up after installing Blackberry connect to SD card (known issue). Hold down the two soft keys, then use the stylus to press the reset button for a few seconds, then release while still holding in the soft reset buttons. The warning message comes on, and as said earlier, use the green send key to initiate the data wipe.
Jim_R said:
I hard reset a TILT that was locked up after installing Blackberry connect to SD card (known issue). Hold down the two soft keys, then use the stylus to press the reset button for a few seconds, then release while still holding in the soft reset buttons. The warning message comes on, and as said earlier, use the green send key to initiate the data wipe.
Click to expand...
Click to collapse
interestingly, it does not work on my TyTN II.
However, its working on the Trinity.
It worked on my Kaiser/Tytn ll. Thanks!!!
not for me :-(
Hi,
maybe me being stupid, but this procedure does not work for me. Problem is that I installed software for the iGo bluetooth keyboard (I know ...) and ever since the Kaiser is resetting itself every 30 seconds. So what I get is only the smart mobility message, a short vibrate and then back to start. Anyone any idea how to get out of that? May I just press the wrong softkeys?
many thanks in advance
eRay42
new situation: the keys I press are definitely the right ones, I can also get into bootloader mode. I flashed the original rom (RUU_Kaiser_HTC_WWE_1.56.405.5_radio_sign_22.45.88.07_1.27.12.11_Ship) back which finished successful but the situation is the same. When I hard reset I am told it has been done, being asked to press the green button and it reverts to the old problem immediately. I should say that I have not modded my device so far, it was in original state before I installed the above mentioned software. Could it be a coincidence and it is a hardware problem?
HELP!!!
I found hard-resetting my HTC TyTN "GB" somewhat unpredictable. Holding down both soft keys while depressing the reset buttone is the correct procedure. It's either related to the HTC_END.cab. Do you have this installed?
Cheers
Strange, can't perform a hard reset either, using the softkeys of my TyTn II. No matter how long I press and hold them, no message screen, no option to hard reset.
The only way is to use Clear Storage.
pietrucci said:
Strange, can't perform a hard reset either, using the softkeys of my TyTn II. No matter how long I press and hold them, no message screen, no option to hard reset.
The only way is to use Clear Storage.
Click to expand...
Click to collapse
haha, my two fat fingers...
I finally managed to hardreset, using two pencils to push (only!) the softkeys.
pietrucci said:
haha, my two fat fingers...
I finally managed to hardreset, using two pencils to push (only!) the softkeys.
Click to expand...
Click to collapse
Pencil trick worked for me tooooo
reset
thank you..my tilt went crazy and won't bot...just keep restarting and turning off.
I had to use the pen and hold down
damn it now i have to restore everything
No still not working. These button things doesnt work. BTW does using Clear Storage give same effect, anyone?
I also haven't been able to perform hard reset on my TyTN II with the Soft Keys.. it just keeps rebooting! Can anyone help me?
Cumpz
LoL.. nothing like keep trying..
Already got it..
i read on another forum that i need to press the camera button and the power button, they are both located on the same side and press the reset button..
i done that but keep getting a red green blue and white bars, the text say sspl-1.0.0lipof and at the bottom serial..
its the same as the first thing i had to do to load wm6.1..????
thanks
icum said:
i read on another forum that i need to press the camera button and the power button, they are both located on the same side and press the reset button..
i done that but keep getting a red green blue and white bars, the text say sspl-1.0.0lipof and at the bottom serial..
its the same as the first thing i had to do to load wm6.1..????
thanks
Click to expand...
Click to collapse
It's in the Kaiser Wiki, under 'Kaiser resets'.
this is what is says...
Hard Reset **NB** This cannot be performed while the device is connected/charging!**
* Press and hold both soft keys
* Using a stylus, press and hold the soft reset button at the bottom of the phone
* Keep all three buttons pressed until the keypad lights turn off and then flash
* Release the soft reset button while still pressing the soft keys
* Let go of the two soft keys once the message "This operation will delete all your personal data, to manufacturer default" appears on screen
* Finally, press the green call button to perform the hard reset, or press other key to cancel
1. what buttons are the soft keys..
2. i pressed the power and the camera buttons then the reset set pinhole button.. release the reset pinhole button after the keypads lights go off still nothing..
Sorry if this has been asked and answered before... a quick search turned up nothing useful - but then I only got this device about a week ago and don't really know what to look for.
I pressed the Soft Reset button with the USB cable attached and the phone seems to have gone into some weird mode and now nothing I do will make it boot.
I'm stuck on a screen with 4 sections, Red, Green, Blue, and White.
The text
KAIS130
SSPL-1.93.0000
CPLD-8
is displayed on the red section, and the letters USB on the white.
I have tried soft reset (always comes back to same screen), hard rest (does nothing), taking the battery out and putting it back. All with and without the cable attached.
Is there anything I can to do restore my device or do I need to return it?
Many thanks for any help.
You may in Bootloader mode. You may have to force a hard reset. I think if you hold the camera button and power button while turning on it should bring it up, but I am not sure on the Kaiser. I am sure someone will post up the exact procedure. I hope everything turns out OK for you.
Kevin
Thanks for the reply... I got the impression that might be the case from a google hit as well. Grrr. I was just trying to cure a 'not syncing' issue.
Alas I can't find anything to make a Hard Reset do anything - I've tried every combo of buttons I can think of, including the one in the manual and the one you just suggested... no dice
Oh well, I guess I have a very expensive paper weight
Press and hold the two action buttons (the - in between red and green buttons) and press reset with the stylus.
keep them pressed for a bit, then release only the reset button
press and hold the two soft key buttons and press reset with the stylus.
keep them pressed for a bit, then release only the reset button
after releasing the reset button hit send ( the green key ) it should show on the screen if you have done it correctly to push the send button to complete the hard reset, if not repeat the process again
if that doesnt work you can always reflash the rom using the original Kaiser rom RUU_Kaiser_HTC_WWE_1.56.405.5_radio_sign_22.45.88. 07_1.27.12.11_Ship.exe
its here http://forum.xda-developers.com/showthread.php?t=331900&highlight=official+kaiser+rom
since its already in the bootloader mode it will be able to be flashed if it wont hard reset
Hmm, nope the Soft+Soft+Reset doesn't do anything other than the normal reset
I think before I try the ROM flash I'd better contact HTC and make sure I'm not voiding my warranty.
It's a shame I'm going to loose the days work
thanks for the help folks.
Helpme Please My HTC Kais130 (AT&T Tilt) NO RUN , IS DEAD, only power on and ( smart mobility in display black) and no more
helpme please
Hello there, we all understand youre frustration. But for beeing able to assist you everyone need to know what exactly happend here? Where you flashing? Did it fell out of youre pocket? What where you doing last on it and so on. Take 5 minutts or more and provide as much info you can then edit youre post. That is AFTER you have searched and digged trought this board using google aswell for keywords on youre issue.
didnt flash, it was working well suddenly is dead, plug in cable usb,and is the same but on screen appear "smart mobility" vibe and then off
hanster said:
didnt flash, it was working well suddenly is dead, plug in cable usb,and is the same but on screen appear "smart mobility" vibe and then off
Click to expand...
Click to collapse
did u try hard reset?
No , i didnt do it, i dont kwon how to do it?
hanster said:
didnt flash, it was working well suddenly is dead, plug in cable usb,and is the same but on screen appear "smart mobility" vibe and then off
Click to expand...
Click to collapse
I know this is a abiouse question but I have to ask, mate.. You are not running flat on batteries? If you havent flashed youre device, and it wount boot and you got power on it you should check youre waranty on the device. Try to charge it for 10 minuts or so (check that you have charging light on) then try to start it again.
I understand you correctly that you havent HardSPL youre device at all or?
hanster said:
No , i didnt do it, i dont kwon how to do it?
Click to expand...
Click to collapse
u should do a hard reset.
Here is a step by step for u:
http://wiki.xda-developers.com/index.php?pagename=Kaiser_Resets
Remember after performing a hardreset, u will loose all your data on your phome(not on SDcard).
Kaiser_Resets
Back to Kaiser Wiki
--------------------------------------------------------------------------------
Soft Reset
Using a stylus, press the soft reset button at the bottom of the phone
Hard Reset **NB** This cannot be performed while the device is connected/charging!**
Press and hold both soft keys
Using a stylus, press and hold the soft reset button at the bottom of the phone
Keep all three buttons pressed until the keypad lights turn off and then flash
Release the soft reset button while still pressing the soft keys
Let go of the two soft keys once the message "This operation will delete all your personal data, to manufacturer default" appears on screen
Finally, press the green call button to perform the hard reset, or press other key to cancel
Bootloader
Press and hold the Camera button
Using a stylus, press and hold the soft reset button at the bottom of the phone
Release both buttons once the bootloader screen appears
did u do it?
this is my phone
this is my phone where is it the soft key
Press and hold both soft keys
I have currently disabled pics so I cant see the pics of your phone.DOnt u have kaiser?
The soft buttons are the ones next to gren and red phone buttons and above messaging and internet buttons.
im doiin that but dont do anything, dont show a message for reset phone what more can i do, can i repair with any software, any test mode , any flash
hanster said:
im doiin that but dont do anything, dont show a message for reset phone what more can i do, can i repair with any software, any test mode , any flash
Click to expand...
Click to collapse
just be sure u are doing the hardreset right. Some guys had problems, cause they had big fonger and they were pushing not just the soft buttons but also a buttons that are around them.
Hold these two soft buttons, then stick the stylus to the hole and hold it there antil a white screen appears where is the message shown. Then push the green phine button.
http://www.mediafire.com/?rc3vbcqdtbh
here you go a video
http://www.mediafire.com/?lrgmtzy4mat
here you go a video of problem the my HTC
hanster said:
http://www.mediafire.com/?lrgmtzy4mat
here you go a video of problem the my HTC
Click to expand...
Click to collapse
Ok, I have seen the videos. Did u try the reset with the kaiser closed?
I remember a thread with similar problem, will try o find it and post back.
PS: In the first video, u have three hands!!
OK, I found this one:
http://forum.xda-developers.com/showthread.php?t=374388&page=3
Similar problem, does your kaiser reboot continuosly or the screen just flashes.
Your best bet is to read the whole thread, try to learn something about mtty and contact gsleon.
Hi guys,
Great forum, unfortunately i can't find a solution for my problem. Here is my problem: I installed Diamond TF3D Config on my phone and i tweaked a couple of things, everything went well untill i changed the TouchFlow menus.
It automatically restarts, but the loading process can't pass the HTC logo screen and now it says:
" The Device is unable to boot because either you turned of the device incorrectly...----- Press SEND to reset your device..."
Well, ofcourse I followed the instructions and pressed SEND, but it looks like it doesn't do anything at all. The error screen above keeps displaying, without anything telling me that something is being done about the problem. Is it doing something or is it just stuck? (The light is continously on).
Can you guys help me? By the way I tried the manual hard reset, but that didn't help.
did you hard or just soft reset?
well i did a soft reset, that didn't work out keep getting that screen.
and I tried a hard reset but that wasn't possible, because i couldn't get in the device, so it pretended it was a soft reset..
but do you know if it is doing something or not , cause i get the screen continously with the lights on
PM the developer... sushilange... and then post the solution here for us all to take benefit of.
Not sure of your full situation, but two options that may help; hard reset, or connecting phone to pc and try running an RUU install; of course all data will be lost, device could be as well.
---- Hard Reset Option ----
To perform a hard reset:
1. Press and hold both softkeys on the device (the little dots above ok, and windows key). Keep these keys pressed, and at the same time, use the stylus to lightly press and hold the RESET button on the bottom of your device.
NOTE: I had no idea which of the many keys were considered the soft keys. They are the two buttons above the phone control buttons.
2. Release the stylus but keep the softkeys pressed when you see the following message on your device screen:
“Do you want to erase all user data and restore to manufacture default?”
3. Slide open the hardware keyboard, and press R to restore to factory default or press X to exit the hard reset process.
Note:
Your device will be set back to factory default settings. Please ensure any additional installed programs and user data have been backed up before a hard reset is performed
--- RUU install ROM --- (this is for the mogul, you'll have to find your own, just reading material)
http://www.htcamerica.net/support/mogul/software-downloads.html
k I will. And this guy has the necessary knowledge?
bjason6 , thanx for your help
but I don;t understand.
hardware keyboard, a diamond doesnt have a keyboard or do you mean something else and where are the two soft buttons i cant seem to find them
This is the proper way to hard reset the Diamond (taken from the wiki):
Switch the device off. Press and hold the "Volume Down Key" and "Action Button" (round button), at the same time, use the stylus to press the red RESET button in the stylus silo. You will be presented with a menu saying 'press R to reset, X to exit'. If you press R, your device will be set back to factory default settings.
Hard Reset will delete all data you have put on the device: Programs, Settings, Mail, SMS, MMS, etc., so be careful and make a backup before doing this.
After a hard reset, you will have a complete clean new install of Windows Mobile on your device.
I thought the phone must be on for the hard reset to work, because I doesnt work on y phone
and oh, the SEND button is just the phone button right? the one beneath the House-button?
Yes, bottom left "phone" button is send
YiuW said:
and oh, the SEND button is just the phone button right? the one beneath the House-button?
Click to expand...
Click to collapse
Nice
Now your tekin the pee mate
YiuW said:
k I will. And this guy has the necessary knowledge?
Click to expand...
Click to collapse
Well he wrote the app, so I bloody hope so
damn what the hell is wrong with my phone man damn...
YiuW said:
damn what the hell is wrong with my phone man damn...
Click to expand...
Click to collapse
LMFAO..... RTFM.... dunno
Anyone suggestions to solve this problem??
It doesn't seem that I can acces my phone via usb
Can you enter bootloader? WIKI
yeah i can
What can i do with the boat loader then?
YiuW said:
What can i do with the boat loader then?
Click to expand...
Click to collapse
Sail away ?
fixed it, please close
ShavedCivic187 said:
So I was texting on my Fuze and it froze. I hard reset it and now it won't start back up. Im using the latest Mercury Energy rom. It starts up, goes to where it plays the start-up sound and says "Energy Rom 3.0" and then stops. I have the touch response installed on it and it still vibrates when u touch it, so I dont think its too bad. Please Help! Thanx
Click to expand...
Click to collapse
Hold the Volume button down + the button in the middle + the reset button
keep holding until the screen goes to bootloader
CraZyLiLbOy said:
Hold the Volume button down + the button in the middle + the reset button
keep holding until the screen goes to bootloader
Click to expand...
Click to collapse
then reflash?
tryed holding the buttons and it didnt do anything.
He's advising that you hard reset. That's what I'd do, too, but if it continues to hang, flash a stock rom. You may need to go into bootloader manually if you do it over usb.
Fixed it please delete.
hard rest verizon phones
i think that verizon has ****ed the customers when i comes to hard resetting i think that they disable the option when you are try to do it with the whole volume button power button the reset thing i have gone through two phones because of this but now i found program that was leaked and it does it for me you go into that mode where you get that multiple colored screen and then once you plug you phone into your computer and then you run it and it hard resets the phone
that would be great if you can share how do you it with us, so any body have this problem can be fixed without asking too much.