Sorry if this has been asked and answered before... a quick search turned up nothing useful - but then I only got this device about a week ago and don't really know what to look for.
I pressed the Soft Reset button with the USB cable attached and the phone seems to have gone into some weird mode and now nothing I do will make it boot.
I'm stuck on a screen with 4 sections, Red, Green, Blue, and White.
The text
KAIS130
SSPL-1.93.0000
CPLD-8
is displayed on the red section, and the letters USB on the white.
I have tried soft reset (always comes back to same screen), hard rest (does nothing), taking the battery out and putting it back. All with and without the cable attached.
Is there anything I can to do restore my device or do I need to return it?
Many thanks for any help.
You may in Bootloader mode. You may have to force a hard reset. I think if you hold the camera button and power button while turning on it should bring it up, but I am not sure on the Kaiser. I am sure someone will post up the exact procedure. I hope everything turns out OK for you.
Kevin
Thanks for the reply... I got the impression that might be the case from a google hit as well. Grrr. I was just trying to cure a 'not syncing' issue.
Alas I can't find anything to make a Hard Reset do anything - I've tried every combo of buttons I can think of, including the one in the manual and the one you just suggested... no dice
Oh well, I guess I have a very expensive paper weight
Press and hold the two action buttons (the - in between red and green buttons) and press reset with the stylus.
keep them pressed for a bit, then release only the reset button
press and hold the two soft key buttons and press reset with the stylus.
keep them pressed for a bit, then release only the reset button
after releasing the reset button hit send ( the green key ) it should show on the screen if you have done it correctly to push the send button to complete the hard reset, if not repeat the process again
if that doesnt work you can always reflash the rom using the original Kaiser rom RUU_Kaiser_HTC_WWE_1.56.405.5_radio_sign_22.45.88. 07_1.27.12.11_Ship.exe
its here http://forum.xda-developers.com/showthread.php?t=331900&highlight=official+kaiser+rom
since its already in the bootloader mode it will be able to be flashed if it wont hard reset
Hmm, nope the Soft+Soft+Reset doesn't do anything other than the normal reset
I think before I try the ROM flash I'd better contact HTC and make sure I'm not voiding my warranty.
It's a shame I'm going to loose the days work
thanks for the help folks.
Related
I installed the official WM 6.1 update on my Kaiser, and now it won't boot - it just hangs on the HTC splash screen. The bigger problem is that hard reset doesn't seem to work - I press and hold the 2 soft keys, press the reset button, and then it just does a soft resetback to the splash screen.
Can anyone help? Please?
omk298 said:
I installed the official WM 6.1 update on my Kaiser, and now it won't boot - it just hangs on the HTC splash screen. The bigger problem is that hard reset doesn't seem to work - I press and hold the 2 soft keys, press the reset button, and then it just does a soft resetback to the splash screen.
Can anyone help? Please?
Click to expand...
Click to collapse
thats because you are not properly pressing the two soft screens. Do you have big figures? if so you might be hitting the keys next to them accidently and the phone just soft resets when you put style in to hole.
Make sure you don't touch the other keys except the 2 soft keys together at same time and while keeping them depressed insert stylus and than keep this for a second and the restore will come up.
p.s. use chop sticks or something else or grow your nails a little lol so you can press the keys easily
Also make sure the USB cable is not plugged in as the phone will NOT hard reset if it is.
Thanks for the ideas guys, but still no luck. Fairly sure I was pressing the buttons right anyway, but I've tried with a couple of pens, and no USB cable in sight, and it's not done anything different. Any other suggestions?
Will the phone go into the bootloader (hold Camera button while soft reseting)? If so, then just flash a different ROM.
Thank you, that's sorted it!
Good to hear that worked. There have been some isolated reports on the site regarding certain OEM ROMs preventing the traditional hard reset from working. Look like you found one of them!
Helpme Please My HTC Kais130 (AT&T Tilt) NO RUN , IS DEAD, only power on and ( smart mobility in display black) and no more
helpme please
Hello there, we all understand youre frustration. But for beeing able to assist you everyone need to know what exactly happend here? Where you flashing? Did it fell out of youre pocket? What where you doing last on it and so on. Take 5 minutts or more and provide as much info you can then edit youre post. That is AFTER you have searched and digged trought this board using google aswell for keywords on youre issue.
didnt flash, it was working well suddenly is dead, plug in cable usb,and is the same but on screen appear "smart mobility" vibe and then off
hanster said:
didnt flash, it was working well suddenly is dead, plug in cable usb,and is the same but on screen appear "smart mobility" vibe and then off
Click to expand...
Click to collapse
did u try hard reset?
No , i didnt do it, i dont kwon how to do it?
hanster said:
didnt flash, it was working well suddenly is dead, plug in cable usb,and is the same but on screen appear "smart mobility" vibe and then off
Click to expand...
Click to collapse
I know this is a abiouse question but I have to ask, mate.. You are not running flat on batteries? If you havent flashed youre device, and it wount boot and you got power on it you should check youre waranty on the device. Try to charge it for 10 minuts or so (check that you have charging light on) then try to start it again.
I understand you correctly that you havent HardSPL youre device at all or?
hanster said:
No , i didnt do it, i dont kwon how to do it?
Click to expand...
Click to collapse
u should do a hard reset.
Here is a step by step for u:
http://wiki.xda-developers.com/index.php?pagename=Kaiser_Resets
Remember after performing a hardreset, u will loose all your data on your phome(not on SDcard).
Kaiser_Resets
Back to Kaiser Wiki
--------------------------------------------------------------------------------
Soft Reset
Using a stylus, press the soft reset button at the bottom of the phone
Hard Reset **NB** This cannot be performed while the device is connected/charging!**
Press and hold both soft keys
Using a stylus, press and hold the soft reset button at the bottom of the phone
Keep all three buttons pressed until the keypad lights turn off and then flash
Release the soft reset button while still pressing the soft keys
Let go of the two soft keys once the message "This operation will delete all your personal data, to manufacturer default" appears on screen
Finally, press the green call button to perform the hard reset, or press other key to cancel
Bootloader
Press and hold the Camera button
Using a stylus, press and hold the soft reset button at the bottom of the phone
Release both buttons once the bootloader screen appears
did u do it?
this is my phone
this is my phone where is it the soft key
Press and hold both soft keys
I have currently disabled pics so I cant see the pics of your phone.DOnt u have kaiser?
The soft buttons are the ones next to gren and red phone buttons and above messaging and internet buttons.
im doiin that but dont do anything, dont show a message for reset phone what more can i do, can i repair with any software, any test mode , any flash
hanster said:
im doiin that but dont do anything, dont show a message for reset phone what more can i do, can i repair with any software, any test mode , any flash
Click to expand...
Click to collapse
just be sure u are doing the hardreset right. Some guys had problems, cause they had big fonger and they were pushing not just the soft buttons but also a buttons that are around them.
Hold these two soft buttons, then stick the stylus to the hole and hold it there antil a white screen appears where is the message shown. Then push the green phine button.
http://www.mediafire.com/?rc3vbcqdtbh
here you go a video
http://www.mediafire.com/?lrgmtzy4mat
here you go a video of problem the my HTC
hanster said:
http://www.mediafire.com/?lrgmtzy4mat
here you go a video of problem the my HTC
Click to expand...
Click to collapse
Ok, I have seen the videos. Did u try the reset with the kaiser closed?
I remember a thread with similar problem, will try o find it and post back.
PS: In the first video, u have three hands!!
OK, I found this one:
http://forum.xda-developers.com/showthread.php?t=374388&page=3
Similar problem, does your kaiser reboot continuosly or the screen just flashes.
Your best bet is to read the whole thread, try to learn something about mtty and contact gsleon.
I screwed up the registry (one of the folders in HKLM got renamed), the phone rebooted by itself, and now it gets stuck at the "Touch Diamond" screen with the red text at the bottom.
The hard reset doesn't seem to be working for me (holding down vdown + enter, and hitting reset). The phone just reboots and gets stuck at the screen with the red text again.
I pulled the battery out for about 10 min, put it back in, and tried holding down vdown + enter while turning on the phone. Again, it gets stuck at the screen with the red text.
I can get the 3 colour screen to come up by holding down vdown + power + reset but I don't know what to do with it after.
I have the Telus Diamond. Hope someone can help!
I have read other posts from owners of the CDMA diamond, and the hard-reset button sequence is the same. Just make sure you hold down the VOL-DOWN and ACTION BUTTON (round center button) even after letting go of the reset button. That might be your problem...letting go of the buttons too early.
TomInMB said:
I have read other posts from owners of the CDMA diamond, and the hard-reset button sequence is the same. Just make sure you hold down the VOL-DOWN and ACTION BUTTON (round center button) even after letting go of the reset button. That might be your problem...letting go of the buttons too early.
Click to expand...
Click to collapse
I hold them til I get stuck at the screen with the "Touch Diamond" and the red text at the bottom. I even tried holding it for awhile after that screen appears.
Hmmm...I guess there are others here that own the CDMA-version and can confirm the hard reset sequence is the same. But if you can get it into bootloader and then plug in the USB cable (with the "USB" indicator showing), then you should be able to flash a CDMA-specific ROM (possibly from Telus).
You can always use Clear Storage from the System tab in settings. It's quite the same, really!
tnyynt said:
You can always use Clear Storage from the System tab in settings. It's quite the same, really!
Click to expand...
Click to collapse
I can't even get windows mobile to load. The phone gets stuck where it shows "Touch Diamond" with some red text at the bottom (I think that's the version of the hardware).
nub4life said:
I can't even get windows mobile to load. The phone gets stuck where it shows "Touch Diamond" with some red text at the bottom (I think that's the version of the hardware).
Click to expand...
Click to collapse
http://www.hardreset.eu/htc_touch_diamond_hard_reset_soft_reset_en.html
tnyynt said:
http://www.hardreset.eu/htc_touch_diamond_hard_reset_soft_reset_en.html
Click to expand...
Click to collapse
Yes, I've tried that, but it acts like I'm doing a soft reset. I've tried holding vdown and enter for over 30 seconds after hitting the reset button (yes the buttons are pushed even before/during reset button is pushed)
nub4life said:
Yes, I've tried that, but it acts like I'm doing a soft reset. I've tried holding vdown and enter for over 30 seconds after hitting the reset button (yes the buttons are pushed even before/during reset button is pushed)
Click to expand...
Click to collapse
Can you check something for me? Manually go into bootloader and report back.
tnyynt said:
Can you check something for me? Manually go into bootloader and report back.
Click to expand...
Click to collapse
Hi, what do you mean by bootloader?
If you mean the screen with the 3 colours I have been there. It says Serial on the bottom and if I plug in my USB it says USB.
good news!
Well if you want to hard reset your telus device, its a little different. Dont know why, but it was a little trial and error for me and my diamond.
Goes like this:
Hold vol. Down, Center button, and POWER (tricky one) and then press reset. let go of reset and you should be good.
Dont know why they dont TELL us these things...
Joeball88 said:
Well if you want to hard reset your telus device, its a little different. Dont know why, but it was a little trial and error for me and my diamond.
Goes like this:
Hold vol. Down, Center button, and POWER (tricky one) and then press reset. let go of reset and you should be good.
Dont know why they dont TELL us these things...
Click to expand...
Click to collapse
Excellent! Using that combination of keys, I was able to get to the hard reset confirmation screen twice in two attempts, after failing miserably without the Power button! It's just the contortions required to get the Power button at the same time that's a challenge!
Clint
Alright!
Well glad I could be of some help, considering how much help the others in the fora have given me.
It just irks me that even the product manual that comes with the Telus Diamond gives us the wrong combination of keys for the hard reset. Bet you that customer service would be useless here as well.
Joeball88 said:
Well glad I could be of some help, considering how much help the others in the fora have given me.
It just irks me that even the product manual that comes with the Telus Diamond gives us the wrong combination of keys for the hard reset. Bet you that customer service would be useless here as well.
Click to expand...
Click to collapse
It worked like a charm. I posted the solution on HoFo as well, cuz I'm sure there'll be a lot of hard resets coming soon. Thanks so much for your help.
Joeball88 said:
Well glad I could be of some help, considering how much help the others in the fora have given me.
It just irks me that even the product manual that comes with the Telus Diamond gives us the wrong combination of keys for the hard reset. Bet you that customer service would be useless here as well.
Click to expand...
Click to collapse
I e-mailed HTC tech support yesterday morning, and this was their reply:
===========================================
Thank you for your inquiry about the hard reset process for the Telus Diamond.
I understand that you had issues performing the hard reset with the Touch Diamond. The printed instructions are correct. Pressing reset is sometimes difficult with the Diamond model, but the Reset button simply powers the device off and back on. I recommend my customers remove the back cover to get better access to the Reset button. By holding Volume Down and Enter and powering on the device from an off state, it begins the hard reset process. When you use the Reset button, you simply ensure the device will turn off, then back on while holding the other keys.
We appreciate you letting us know about this issue.
===========================================
I e-mailed them back to tell them they were wrong (again). I also advised him that it's physically impossible to reset the device without taking the cover off, as he was apparently unaware of that, either. I'd like to see a video of one of their people trying to reset the phone using their instructions.
Clint
I tried to make a call a few minutes ago and I couldn't hear any sound but screen said call was connected. I did a soft reset and now I'm getting this message "KAIS1*0 mfg. SPL-1.0.01pof CPLD-8" on the tri colored screen. I've been using my installed rom for over a year and a half now.
I'm in a situation now where I don't have time to research this issue so I'm sorry if this situation has been posted in the past. I apologize... Just wondering off hand if this or a similar issue has happened to anyone else in the past. If I have any options besides reflash. I'm on call for work and I'm going to have to pick up a new phone until I can do some research.
Many Thanks!
UPDATE: My phone will boot when plugged into the charger, if I unplug the phone and try to boot it will not. One other thing I noticed is that my speaker doesn't work now when unplugged, but does when I'm plugged in. Not sure where to go from here could it be my mini usb connector on the phone that's causing this?
dewicide said:
I tried to make a call a few minutes ago and I couldn't hear any sound but screen said call was connected. I did a soft reset and now I'm getting this message "KAIS1*0 mfg. SPL-1.0.01pof CPLD-8" on the tri colored screen. I've been using my installed rom for over a year and a half now.
I'm in a situation now where I don't have time to research this issue so I'm sorry if this situation has been posted in the past. I apologize... Just wondering off hand if this or a similar issue has happened to anyone else in the past. If I have any options besides reflash. I'm on call for work and I'm going to have to pick up a new phone until I can do some research.
Many Thanks!
Click to expand...
Click to collapse
Try a hard reset.
Hard Reset
- Press and hold both soft keys (The two inside the green and red phone ones)
- While holding softkeys, using a stylus, press and HOLD the soft reset button at the bottom of the phone
- Keep all three pressed until the keypad lights turn off and then flash
- Release the soft reset button while still pressing the soft keys
- Let go of the two soft keys once the message "This operation will delete all your personal data, to manufacturer default" appears on screen
- Finally, press the green call button to perform the hard reset, or press other key to cancel
this could be a battery issue and if it is you need to clean the contacts or get a new battery
I thought the same thing so I swapped batteries with my girlfriend who also has the same phone. My battery works in her phone and with hers in mine I still have the same issue. My battery compartment was very clean. I pried up my contacts a bit though. After opening my girlfriends phone up, hers is a different story. I stumbled upon this thread about stuck spl staying in bootloader mode. I wonder if this could be my issue? http://forum.xda-developers.com/showthread.php?t=420683
Everything seems to match up with the issues I'm having...
Hello everyone.
I am new to the whole custom rom and flashing thing, but after some reading and researching I decided to backup my stock rom and flash a custom one.
So I did successfully, to the point when the flash is done and I should do a so called Hard Reset. I've done the hard reset thing before and it worked, but now when I hold the both "silver" couloured buttons and the powerbutton at once the phone vibrates once and start booting.
I just don't know how to proceed with this since my X1 won't go in to Hard reset mode, I have no idea why or what I should do, so please, anyone just give me a hint and make my day.
Sorry if this is a totally useless thread for everyone else and it's just being annoying, but I really need some help here guys and girls.
Thanks in advance / Anton.
You probably just haven't gone through this procedure:
http://forum.xda-developers.com/showthread.php?t=431218
Hope that solves it
Good luck!
Actually I did, I followed BioVolt's videoguides on every step and when I checked afterwards on the tri color bootloader-screen it said: "KOVS110 SPL-0.72.01iNex" wich indicates that the Hard SPL procedure was successful.
Thanks for the hint tough, problem still not solved...
blondyz said:
Actually I did, I followed BioVolt's videoguides on every step and when I checked afterwards on the tri color bootloader-screen it said: "KOVS110 SPL-0.72.01iNex" wich indicates that the Hard SPL procedure was successful.
Thanks for the hint tough, problem still not solved...
Click to expand...
Click to collapse
I had the same problem - what you need to do is NOT hold the power button for long, just for like a second then it should work.
I too faced hardreset problem earlier, then later i found the following procedure holds corrects, atleast for my mobile. What i do is, press both silver buttons at a time and press power button only once and leave it(just press and leave only power button not the silver colored ones)..after few secs it will go to hard reset mode...
Try holding down the volume down button and the power button to go into the bootloader mode. From there, continue with your normal hard reset procedure which is holding down the 2 silver buttons and then press the reset button.
You only need to hold the two soft keys (silver buttons) to get into hard reset mode. if your phone is off, then you only need to tap the power button to turn on the phone, not hold it, but continue to hold the silver keys until you get the grey screen.
Hope that helps
blondyz said:
.....
So I did successfully, to the point when the flash is done and I should do a so called Hard Reset. I've done the hard reset thing before and it worked, but now when I hold the both "silver" couloured buttons and the powerbutton at once the phone vibrates once and start booting.
I just don't know how to proceed with this since my X1 won't go in to Hard reset mode, I have no idea why or what I should do, so please, anyone just give me a hint and make my day.
................
Click to expand...
Click to collapse
You need to completely shutdown your X1 first before hardreset. I mean COMPLETELY: remove your battery for at least 5s, then attach it and hard rest your device.
Thanks alot guys, actually the problem got solved by now, I treid a method I hadn't heard of before where you hold your two softkeys and under the battery cover give the "stylus hole" a push..
Worked just fine! Thanks alot to everyone bothering to help me, it's thanks to you guys I now have a working X1
Kinds regards / Anton.
the reason why its hard for people to hard reset from when its off is because they're holding the power button as well as the two silver keys!
you just hold the two silver keys and press the power key once, quickly.
keep holding the two silver keys until press R comes up!