I messed around with the phone (ATT TILT with stocked ROM) tonight. After installed a 3rd party app and it booted itself (seemed like a normal procedure). However, it just hangs on the Windows logo screen and it never gets to the Today screen.
I tried to perform a hardreset by holding both soft-keys and hit the reset button; it just does not work.
I have tried more than 20 times and no luck.
I am not sure what to do about it. Would I be able to flash the fresh ROM (stocked) and bring the phone back to live?
thanks in advance.
If you device is not CID unlocked (i.e. no HardSPL) then you'll have to flash a carrier ROM. You should be able to do this from the Bootloaded screen. i.e. Hold Down Camera and Reset. Once at the tri-colour screen just run the RUU program.
Also, with hard reset the steps I take are: hold down left and right softkeys (above IE and messaging button) for a second or two and then press and hold reset with the stylus until the message appears. Then press Green to hard reset.
HTH
Ta
Dave
Try Try Again
plchan said:
I messed around with the phone (ATT TILT with stocked ROM) tonight. After installed a 3rd party app and it booted itself (seemed like a normal procedure). However, it just hangs on the Windows logo screen and it never gets to the Today screen.
I tried to perform a hardreset by holding both soft-keys and hit the reset button; it just does not work.
I have tried more than 20 times and no luck.
I am not sure what to do about it. Would I be able to flash the fresh ROM (stocked) and bring the phone back to live?
thanks in advance.
Click to expand...
Click to collapse
The hard reset is notoriously hard to do, especially with big fat (muscular ) fingers. I use two pencils or chop sticks. Make sure that both soft keys are held down at the same time firmly, then do the soft reset . If you do it right a white screen with a warning should pop up telling you to press send to proceed. If this window doesn't pop up let go regroup and try again.
It always takes me several times to get a good press on those soft keys.
a little off topic...
The hard reset is notoriously hard to do, especially with big fat (muscular ) fingers. I use two pencils or chop sticks. Make sure that both soft keys are held down at the same time firmly, then do the soft reset . If you do it right a white screen with a warning should pop up telling you to press send to proceed. If this window doesn't pop up let go regroup and try again.
It always takes me several times to get a good press on those soft keys.
Click to expand...
Click to collapse
@denco7 isn't start>settings>system>Clear Storage the same as doing a hard reset?? If not, what's the difference between the two methods (just curious)... This is much easier than the usual method...
The Reaper said:
@denco7 isn't start>settings>system>Clear Storage the same as doing a hard reset?? If not, what's the difference between the two methods (just curious)... This is much easier than the usual method...
Click to expand...
Click to collapse
They are more or less the same. I have searched for the differences before, I found a few threads discussing it, but I don't think anything conrete was discovered.
The OP cannot get into Win Mo however, thats the problem
Ta
Dave
The Reaper said:
@denco7 isn't start>settings>system>Clear Storage the same as doing a hard reset?? If not, what's the difference between the two methods (just curious)... This is much easier than the usual method...
Click to expand...
Click to collapse
It is the same, but in order to do a clear storage, you have to be able to access your settings menu, he cannot
DaveShaw said:
They are more or less the same. I have searched for the differences before, I found a few threads discussing it, but I don't think anything conrete was discovered.
The OP cannot get into Win Mo however, thats the problem
Ta
Dave
Click to expand...
Click to collapse
Thx.. got that..just wanted the difference, if any, that's why it was "a little off topic.."
Related
Hi guys,
Great forum, unfortunately i can't find a solution for my problem. Here is my problem: I installed Diamond TF3D Config on my phone and i tweaked a couple of things, everything went well untill i changed the TouchFlow menus.
It automatically restarts, but the loading process can't pass the HTC logo screen and now it says:
" The Device is unable to boot because either you turned of the device incorrectly...----- Press SEND to reset your device..."
Well, ofcourse I followed the instructions and pressed SEND, but it looks like it doesn't do anything at all. The error screen above keeps displaying, without anything telling me that something is being done about the problem. Is it doing something or is it just stuck? (The light is continously on).
Can you guys help me? By the way I tried the manual hard reset, but that didn't help.
did you hard or just soft reset?
well i did a soft reset, that didn't work out keep getting that screen.
and I tried a hard reset but that wasn't possible, because i couldn't get in the device, so it pretended it was a soft reset..
but do you know if it is doing something or not , cause i get the screen continously with the lights on
PM the developer... sushilange... and then post the solution here for us all to take benefit of.
Not sure of your full situation, but two options that may help; hard reset, or connecting phone to pc and try running an RUU install; of course all data will be lost, device could be as well.
---- Hard Reset Option ----
To perform a hard reset:
1. Press and hold both softkeys on the device (the little dots above ok, and windows key). Keep these keys pressed, and at the same time, use the stylus to lightly press and hold the RESET button on the bottom of your device.
NOTE: I had no idea which of the many keys were considered the soft keys. They are the two buttons above the phone control buttons.
2. Release the stylus but keep the softkeys pressed when you see the following message on your device screen:
“Do you want to erase all user data and restore to manufacture default?”
3. Slide open the hardware keyboard, and press R to restore to factory default or press X to exit the hard reset process.
Note:
Your device will be set back to factory default settings. Please ensure any additional installed programs and user data have been backed up before a hard reset is performed
--- RUU install ROM --- (this is for the mogul, you'll have to find your own, just reading material)
http://www.htcamerica.net/support/mogul/software-downloads.html
k I will. And this guy has the necessary knowledge?
bjason6 , thanx for your help
but I don;t understand.
hardware keyboard, a diamond doesnt have a keyboard or do you mean something else and where are the two soft buttons i cant seem to find them
This is the proper way to hard reset the Diamond (taken from the wiki):
Switch the device off. Press and hold the "Volume Down Key" and "Action Button" (round button), at the same time, use the stylus to press the red RESET button in the stylus silo. You will be presented with a menu saying 'press R to reset, X to exit'. If you press R, your device will be set back to factory default settings.
Hard Reset will delete all data you have put on the device: Programs, Settings, Mail, SMS, MMS, etc., so be careful and make a backup before doing this.
After a hard reset, you will have a complete clean new install of Windows Mobile on your device.
I thought the phone must be on for the hard reset to work, because I doesnt work on y phone
and oh, the SEND button is just the phone button right? the one beneath the House-button?
Yes, bottom left "phone" button is send
YiuW said:
and oh, the SEND button is just the phone button right? the one beneath the House-button?
Click to expand...
Click to collapse
Nice
Now your tekin the pee mate
YiuW said:
k I will. And this guy has the necessary knowledge?
Click to expand...
Click to collapse
Well he wrote the app, so I bloody hope so
damn what the hell is wrong with my phone man damn...
YiuW said:
damn what the hell is wrong with my phone man damn...
Click to expand...
Click to collapse
LMFAO..... RTFM.... dunno
Anyone suggestions to solve this problem??
It doesn't seem that I can acces my phone via usb
Can you enter bootloader? WIKI
yeah i can
What can i do with the boat loader then?
YiuW said:
What can i do with the boat loader then?
Click to expand...
Click to collapse
Sail away ?
I have tried several times to hard reset using proceedure described, but the phone just restarts.
Help!
http://forum.xda-developers.com/showpost.php?p=2480910&postcount=4
Cannot hard reset as shown.
The phone does not show reset message & justs restarts, like a soft reset.
it happened to me also. i thought i can not hardreset but the problem was i was doing it wrong.
my recommendation to you:
try and do it without the back cover. to push the reset you need to enter yr stylus in an angle. that together with the use of the other hand (two fingers) make it hard to hard reset (pun intended). i found that i can do it much easier without the back cover or (also highly recommended for ppl with small hands) ask somebody to help you (three hands method ).
make sure you are pressing the volume down button.
also: keep pressing all three points for 1 sec then first release the reset button and keep the other two pressed for 1 second more before releasing and for god's sake do it over and close to a soft surface..., just in case.
i gave up. my phone is about to snap in half from me holding it down so hard. my hands are ****ing numb. what i think i'm doing is i move either slightly up or down while holding down the enter key and it becomes up or down instead of enter.
i did the settings-clear memory-1234 method but is that really the same as a physical hard reset.
i think i did **** up the phone, the usb connector interferes a little as it goes in the phone and activesync doesn't work anymore.
Try this procedure as another method.
Soft reset and the immediately press the volume down + round center button. Then follow procedure in grey menu to reset device back to manufacture settings. This is the same as a Hard Reset.
Good Luck and try not snap things, especially your device, lol
today's my first day with the phone, i really don't think i should ever try a physical hard reset again if i don't want to break the phone. activesync still works, whew...
mgs333 said:
today's my first day with the phone, i really don't think i should ever try a physical hard reset again if i don't want to break the phone. activesync still works, whew...
Click to expand...
Click to collapse
A Hard Reset doesn't brick the phone....
band27 said:
A Hard Reset doesn't brick the phone....
Click to expand...
Click to collapse
i wasn't talking about bricking the phone, but literally snapping the phone in half or something similar from pushing or bending the phone too hard.
anyway, i had a breakthrough today. previously, i was so intent on keeping the buttons pressed (especially the enter button) that i was pushing incredibly hard on the phone, making me feel like i was bending it too much.
and what was happening was that pushing it hard doesn't really help but rather hurt me because it was either being pushed as up or down (or even left or right) while pushing so hard.
the key for me was before pushing reset, to press it not crazy hard but press in directly straight and move up and down to make sure i'm not pushing up or down, and practice keeping it pressed in straight, then when i'm comfortable with that, (while keeping volume down pressed of course) then press the reset button.
and the grey hard reset screen should come up within a couple of seconds of resetting. so if it doesn't appear within a few seconds, let go of the poor phone and try again. previously, i had no idea how quickly that screen was to appear so i would hold it for 1-2 minutes while the phone was going through its booting process. hopefully this helps save some wear on your hands and fingers.
HTC BA WM 6.5 hard reset
Guys need your help also htc blue angel updated rom to windows mobile 6.5. I cant make a hard reset. wud like to know if there is a program for doin such. or any physical ways of having it done
Japsmate said:
Guys need your help also htc blue angel updated rom to windows mobile 6.5. I cant make a hard reset. wud like to know if there is a program for doin such. or any physical ways of having it done
Click to expand...
Click to collapse
http://forum.xda-developers.com/forumdisplay.php?f=244
I screwed up the registry (one of the folders in HKLM got renamed), the phone rebooted by itself, and now it gets stuck at the "Touch Diamond" screen with the red text at the bottom.
The hard reset doesn't seem to be working for me (holding down vdown + enter, and hitting reset). The phone just reboots and gets stuck at the screen with the red text again.
I pulled the battery out for about 10 min, put it back in, and tried holding down vdown + enter while turning on the phone. Again, it gets stuck at the screen with the red text.
I can get the 3 colour screen to come up by holding down vdown + power + reset but I don't know what to do with it after.
I have the Telus Diamond. Hope someone can help!
I have read other posts from owners of the CDMA diamond, and the hard-reset button sequence is the same. Just make sure you hold down the VOL-DOWN and ACTION BUTTON (round center button) even after letting go of the reset button. That might be your problem...letting go of the buttons too early.
TomInMB said:
I have read other posts from owners of the CDMA diamond, and the hard-reset button sequence is the same. Just make sure you hold down the VOL-DOWN and ACTION BUTTON (round center button) even after letting go of the reset button. That might be your problem...letting go of the buttons too early.
Click to expand...
Click to collapse
I hold them til I get stuck at the screen with the "Touch Diamond" and the red text at the bottom. I even tried holding it for awhile after that screen appears.
Hmmm...I guess there are others here that own the CDMA-version and can confirm the hard reset sequence is the same. But if you can get it into bootloader and then plug in the USB cable (with the "USB" indicator showing), then you should be able to flash a CDMA-specific ROM (possibly from Telus).
You can always use Clear Storage from the System tab in settings. It's quite the same, really!
tnyynt said:
You can always use Clear Storage from the System tab in settings. It's quite the same, really!
Click to expand...
Click to collapse
I can't even get windows mobile to load. The phone gets stuck where it shows "Touch Diamond" with some red text at the bottom (I think that's the version of the hardware).
nub4life said:
I can't even get windows mobile to load. The phone gets stuck where it shows "Touch Diamond" with some red text at the bottom (I think that's the version of the hardware).
Click to expand...
Click to collapse
http://www.hardreset.eu/htc_touch_diamond_hard_reset_soft_reset_en.html
tnyynt said:
http://www.hardreset.eu/htc_touch_diamond_hard_reset_soft_reset_en.html
Click to expand...
Click to collapse
Yes, I've tried that, but it acts like I'm doing a soft reset. I've tried holding vdown and enter for over 30 seconds after hitting the reset button (yes the buttons are pushed even before/during reset button is pushed)
nub4life said:
Yes, I've tried that, but it acts like I'm doing a soft reset. I've tried holding vdown and enter for over 30 seconds after hitting the reset button (yes the buttons are pushed even before/during reset button is pushed)
Click to expand...
Click to collapse
Can you check something for me? Manually go into bootloader and report back.
tnyynt said:
Can you check something for me? Manually go into bootloader and report back.
Click to expand...
Click to collapse
Hi, what do you mean by bootloader?
If you mean the screen with the 3 colours I have been there. It says Serial on the bottom and if I plug in my USB it says USB.
good news!
Well if you want to hard reset your telus device, its a little different. Dont know why, but it was a little trial and error for me and my diamond.
Goes like this:
Hold vol. Down, Center button, and POWER (tricky one) and then press reset. let go of reset and you should be good.
Dont know why they dont TELL us these things...
Joeball88 said:
Well if you want to hard reset your telus device, its a little different. Dont know why, but it was a little trial and error for me and my diamond.
Goes like this:
Hold vol. Down, Center button, and POWER (tricky one) and then press reset. let go of reset and you should be good.
Dont know why they dont TELL us these things...
Click to expand...
Click to collapse
Excellent! Using that combination of keys, I was able to get to the hard reset confirmation screen twice in two attempts, after failing miserably without the Power button! It's just the contortions required to get the Power button at the same time that's a challenge!
Clint
Alright!
Well glad I could be of some help, considering how much help the others in the fora have given me.
It just irks me that even the product manual that comes with the Telus Diamond gives us the wrong combination of keys for the hard reset. Bet you that customer service would be useless here as well.
Joeball88 said:
Well glad I could be of some help, considering how much help the others in the fora have given me.
It just irks me that even the product manual that comes with the Telus Diamond gives us the wrong combination of keys for the hard reset. Bet you that customer service would be useless here as well.
Click to expand...
Click to collapse
It worked like a charm. I posted the solution on HoFo as well, cuz I'm sure there'll be a lot of hard resets coming soon. Thanks so much for your help.
Joeball88 said:
Well glad I could be of some help, considering how much help the others in the fora have given me.
It just irks me that even the product manual that comes with the Telus Diamond gives us the wrong combination of keys for the hard reset. Bet you that customer service would be useless here as well.
Click to expand...
Click to collapse
I e-mailed HTC tech support yesterday morning, and this was their reply:
===========================================
Thank you for your inquiry about the hard reset process for the Telus Diamond.
I understand that you had issues performing the hard reset with the Touch Diamond. The printed instructions are correct. Pressing reset is sometimes difficult with the Diamond model, but the Reset button simply powers the device off and back on. I recommend my customers remove the back cover to get better access to the Reset button. By holding Volume Down and Enter and powering on the device from an off state, it begins the hard reset process. When you use the Reset button, you simply ensure the device will turn off, then back on while holding the other keys.
We appreciate you letting us know about this issue.
===========================================
I e-mailed them back to tell them they were wrong (again). I also advised him that it's physically impossible to reset the device without taking the cover off, as he was apparently unaware of that, either. I'd like to see a video of one of their people trying to reset the phone using their instructions.
Clint
Hi
I have ATT TILT just updated to 6.1 and was working normally but after I installed HTC home customize it rebooted and since that it reboots itself few times and than just loads to home screen where is only is start calendar and contacts visible on the screen and none of buttons are not doing anything! not able to call or receive calls too. I cant navigate to settings to do hard reset. is there any other way to do hard reset, like combination of few buttons or anything? oh and when I connect to PC it could not be detected too. pls help thanks.
hard reset by presses both soft keys and inserting the stylus in the reset hole at the same time. Hope that helps....
Knumb said:
hard reset by presses both soft keys and inserting the stylus in the reset hole at the same time. Hope that helps....
Click to expand...
Click to collapse
thanks for your answer but could u pls tell me which are soft keys? I new to this phone and dont know much. thanks allot
its marked as "-" on the phone
above the internet explorer icon and the messaging icon
take a look at the pic....
I did pressed soft keys and reset at the same time, but all it does reboots and no had reset is happening. I tried few times already. anything els I can do? any ideas? thanks
gio_zera said:
I did pressed soft keys and reset at the same time, but all it does reboots and no had reset is happening. I tried few times already. anything els I can do? any ideas? thanks
Click to expand...
Click to collapse
take a look at the picture and put the stylus in the reset hole and while you are pressing both keys, you push the stylus in the hole. You will get a grayish screen telling you if you want to hard reset and you will press the green phone button. It might take a few times in case you have fat fingers...
or go here:
http://wiki.xda-developers.com/index.php?pagename=Kaiser_Resets
I'm doing exactly as u say but it just reboots no hard rest is happening
keep trying....First time I tried it, it took 6 tries because my fingers kept touching other keys....Patience is the key....I think....
Knumb said:
keep trying....First time I tried it, it took 6 tries because my fingers kept touching other keys....Patience is the key....I think....
Click to expand...
Click to collapse
yeaaaa worked!! many thanks!
and here is one more question since u are good with this phone. as I said I Updated to 6.1 but that was att rom, so can I reinstall the clean rom that u have posted on this site? thanks again
it depends on what you are looking for. There are many roms out there for you to choose. MAKE SURE you have HardSPL installed. PLEASE, PLEASE read the Wiki for Kaiser before you flash cooked roms.....
http://wiki.xda-developers.com/index.php?pagename=HTC_Kaiser
I can't find any info about hard resetting X2 anywhere... Isn't it possible on this phone? I need to reset the user code...
Edit: Solution was to update the phone with SEUS. It lets you reinstall firmware even though you already have the latest (unlike normal SE phones).
While the phone is powered down:
- Push the two front skinny buttons down simultaneously
- While doing that, *briefly* press the power button (ie don't press and hold it)
- When the screen with instructions comes up, you can stop pressing the skinny buttons
- Follow instructions - basically press 'r' on the keyboard when it asks
EDIT: My bad -- thought question was about X1
Thanks for your reply. Unfortunately, that does not work - it just boots up normally.
Have you tested this yourself? Is the SE logo supposed to show up?
And the "skinny buttons" - are those the call/hang up buttons? Are there four buttons on the front, or only two? (i mean, is there a button both above and below the short line sticking out, or are they just one button?)
ring-bearer said:
While the phone is powered down:
- Push the two front skinny buttons down simultaneously
- While doing that, *briefly* press the power button (ie don't press and hold it)
- When the screen with instructions comes up, you can stop pressing the skinny buttons
- Follow instructions - basically press 'r' on the keyboard when it asks
Click to expand...
Click to collapse
He was asking for instructions for the X2. Are they the same as the X1's?
theres a small pin hole on the back under the battery cover. top left just under the camera. seem to remember reading in the instructions that its some kind of hard reset. not sure if it will do what you require. youll need a pin or tiny screwdriver...
anothadave said:
theres a small pin hole on the back under the battery cover. top left just under the camera. seem to remember reading in the instructions that its some kind of hard reset. not sure if it will do what you require. youll need a pin or tiny screwdriver...
Click to expand...
Click to collapse
I've already tried holding the two buttons while pressing it (like on X1), but that doesn't work. And the instructions manual says nothing about hard reset - only soft reseting using this hole.
The closest thing i have found is this article about hard reset:
http://www.sonyericsson.com/cws/support/phones/detailed/toperformahardreset/x2/xperiax2?lc=en&cc=en
But the problem is that it misses the only essential thing: how to do it...
I think the only known way is: settings\system\clear phone memory. It resets the phone to factory default. The button in the whole is only a soft reset button like in case of X1.
GeeZuZz said:
I've already tried holding the two buttons while pressing it (like on X1), but that doesn't work. And the instructions manual says nothing about hard reset - only soft reseting using this hole.
The closest thing i have found is this article about hard reset:
http://www.sonyericsson.com/cws/support/phones/detailed/toperformahardreset/x2/xperiax2?lc=en&cc=en
But the problem is that it misses the only essential thing: how to do it...
Click to expand...
Click to collapse
harveydent said:
He was asking for instructions for the X2. Are they the same as the X1's?
Click to expand...
Click to collapse
My bad... brain cramp.
bazsikar said:
I think the only known way is: settings\system\clear phone memory. It resets the phone to factory default.
Click to expand...
Click to collapse
But my problem is that i can't start up the phone. When booted, it just brings up a numberpad. I assume it's asking for a personal code, but it doesn't say anything (that must be a bug!), and there's nothing happening when entering a code and hitting OK. So it's hard to know what it really expects me to do...
I'll try to update the software using SEUS, if that's available for this phone model.
bazsikar said:
I think the only known way is: settings\system\clear phone memory. It resets the phone to factory default. The button in the whole is only a soft reset button like in case of X1.
Click to expand...
Click to collapse
clear phone memory definately restores to factory default. i bought my phone on ebay so used that setting when i first got it. took about half an hour while it reset everything and completely re-installed all the software.
doesnt really help in this situation though. yes you can update via SEUS, the X2 is one of the first ones that come up on the sony update software. but if youve got the latest firmware update i dont think it will let you do anything. it will just say no newer update found and exit.
have you tried starting it with and without a simcard? daft question but is it unlocked? maybe you have wrong network simcard. that can sometimes bring up a keypad on some phones.
if its definately unlocked to any network did you try the standard lock codes?
i.e 1111 or 111111 or 1234 or 123456
I downloaded SEUS, and it let me update the phone even though it already had the latest firmware. Now everything works fine!