Database Develop

Grey Diamonds...?

Hi all,
There are many reports of the Expansys units being grey - and not registering on HTCs site.
There is a thread at coolsmartphone.com were DeviceWire reports that it will be the FIRST distributor of the UK Diamond but this will be mid to late June: http://www.devicewire.co.uk/eshot/htc_touch_diamond_delivery/index.html
Mine is coming from TotalPDA. I just called them, they have stock but are under embargo and cannot send them until next Tue (10th). Question is, if DeviceWire say they are going to be first then are the TotalPDA ones gonna be grey too?
Has anyone got an Expansys one to register on HTCs site? Has anyone else got a TotalPDA order waiting? Has anyone else got any more information?
Confusing....
Rich

Word from HTC is that any device being bought outside Hong Kong atm is a grey import, has no warranty with HTC and ofc, no registration benefits

eskostar said:
Word from HTC is that any device being bought outside Hong Kong atm is a grey import, has no warranty with HTC and ofc, no registration benefits
Click to expand...
Click to collapse
This is TOTALLY TRUE. I tried to register my phone through the HTC site and it doesn't recognise the Serial number. I bought mine through Expansys

Grey.........my mood!
I have just spoken to HTC who told me that I cannot register my expansys Diamond with club HTC because they have not updated the website database, he assured me that my 'grey import' has a full warranty which exspansys will honor and that I will be eligible for downloads once they have updated the servers.
Even more confusing, should I send the unit back or not??

Get that in writing!!!!
R

hahaha
tho a happy news....

Expansys will honour the warranty as stated on their forums. But as for updates etc, id get what HTC have said to u in writing because some people are saying that HTC wont provide updates for any 'grey' Diamonds.

The expansys forums state that they themselves will honor any warrenty on the device.
I'm not too worried about lack of updates from HTC; Firstly 'cos they haven't been to quick in releasing them in the past, and secondly, that's why we're all here on XDA
Side note: Got mine yesterday. Loving it

Spawn12 said:
Expansys will honor the warranty as stated on their forums. But as for updates etc, id get what HTC have said to u in writing because some people are saying that HTC wont provide updates for any 'grey' Diamonds.
Click to expand...
Click to collapse
Well they gave me a case reference, which will be e-mailed to me, when I get home from work I will post the e-mail.
I am a little concerned how exspansys have deleted the original forum thread from the Expansys website and have not returned my call requesting a returns number.....

Expensive strikes again

ill wait
and get a real one from orange

I arrived yesterday from the expansys, and mine is black
In case of record, I tried to do it in HTC e-Club and receive a message that is not a product of HTC.
Already there have been a Cruise and a P3300.

tabarda said:
I arrived yesterday from the expansys, and mine is black
In case of record, I tried to do it in HTC e-Club and receive a message that is not a product of HTC.
Already there have been a Cruise and a P3300.
Click to expand...
Click to collapse
Wich would suggest it's "grey". It's not the colour of the device ppl are referring to when they are talking about grey devices, only that it's an import from the asian market and HTC isn't too happy about that practice, and therefore limit your experience with lack of support..

chribruu said:
Wich would suggest it's "grey". It's not the colour of the device ppl are referring to when they are talking about grey devices, only that it's an import from the asian market and HTC isn't too happy about that practice, and therefore limit your experience with lack of support..
Click to expand...
Click to collapse
as i said in another thread ANY DIAMOND device that HTC produces will be supported by HTC via warranty and You will be able to register your device on their site ONCE IT HAS BEEN UPDATED! ..

walshieau said:
as i said in another thread ANY DIAMOND device that HTC produces will be supported by HTC via warranty and You will be able to register your device on their site ONCE IT HAS BEEN UPDATED! ..
Click to expand...
Click to collapse
But there's conflicting reports. Some people are saying HTC will not support it outside HK, others are saying they will. I think you have to assume 'maybe' they will 'maybe' they won't. And if your that concearned call HTC yourself before you buy.

Hi,
I got this answer from Expansys Benelux this morning:
---------- Forwarded message ----------
From: NL-Info <[email protected]>
Date: Fri, Jun 6, 2008 at 10:17 AM
Subject: Re: HTC Touch Diamond / No warranty?
To: Arnauld Van Muysewinkel <[email protected]>
Good morning,
We confirm they are not grey import. We have had a lot of reaction in this way already, you have one year warranty through HTC when buying it.
Best regards,
eXpansys-Benelux
eXpansys-SAS
Tél : +31 (0) 208 908 003
+ 32 (0) 38 080 136
+352 2020 35 96
Fax : 0033 (0) 467 45 12 25
Mail : [email protected]
be web : www.expansys.be
nl web : www.expansys.nl
lu web : www.expansys.lu
(SNIP disclaimer)
----- Original Message ----- From: "Arnauld Van Muysewinkel" <[email protected]>
To: <[email protected]>
Sent: Thursday, June 05, 2008 2:15 PM
Subject: HTC Touch Diamond / No warranty?
> According to the web site http://www.coolsmartphone.com/news4083.html
> the devices sold by Expansys are "grey imports" from Honk Kong, and
> *wouldn't be covered" by HTC warranty! Also according to a ruling from
> 2005, such grey imports are illegal.
>
> How could you explain you are able to ship devices not yet delivered by HTC?
>
> So what's going on here? Is it possible to have some official reaction
> from Expansys. If the allegations here above are true, I want my money
> back! This would be deeply dishonnest!

FYI: I received this from TotalPDA today:
It is the official UK version which is being released on Monday, we will
have stock in on Wednesday next week
Yours Sincerely,
Barry McAloon
Sales Support Manager
Customer Service Department e: [email protected] t: +44 (0)
870 220 4800 f: +44 (0) 870 220 4801
TotalPDA LTD, Europc House, Fifty Pitches Road, Cardonald Business Park,
Glasgow, G51 4EB
The 4th fastest growing private technology company in the UK Visit us at
www.totalpda.co.uk

"FYI: I received this from TotalPDA today:"
Ahhh - the words I have been waiting for
R

no problems registering Diamond with HTC
I had no problems registering my Diamond with HTC. Mine is a Hong Kong serial no so I Just registered it on the English Hong Kong site as the Australian site gave an error when I entered the serial. No issues at all now.

I've just talked to HTC customer service hotline in Denmark. He had to ask his boss but the conclusion was that HTC do have a worldwide warranty and if anything happens to my diamond I can ship it to UK (I live in Denmark) because they have a HTC global repair center there. I'll probably have to pay the shipping cost and it might take a little longer but the warranty will cover the repair. He said if it was him he would keep it.
I didn't get it in writing but he gave me a case no. and his name.

TotalPDA

Looks like TotalPDA's website has been updated to show a 1-2 week delay - despite telling me only on Friday that they had them physically in the building (more than that - the guy swore they had them physically there) but could not ship due to embargo. It seems every time someone talks to TotalPDA they get a different story!
Hope the delay is not too long...
Rich

That's a shame. It's obvious that all of the companies are pretending to have them, but none of them (apart from Expansys, which is cheating) will have any until sometime between the 15th and 25th...
Just get INKINO to let you know when they have some, and don't worry about getting a Touch Diamond until they have some - they'll be among the first the get the devices...

I spoke to two people at TotalPDA on Friday saying they had none in stock but are receiving a delivery on Wednesday (the other guy Thursday). So hopefully you should get it Thurs/Fri. I'm going to call on Wednesday to see if they have got them.
Will let you know

I think the 1-2 weeks means they got no more 'preorder' slots left for their first delivery.
They always said 'in stock' but the numbers they had kept going down.

Just got this:
----------
I'm dropping you an email to update you on the status or your recent order for the HTC DIAMOND.
We have just received a communication from HTC to say that they are delaying the launch of the official UK version of the HTC Diamond. We are now expecting delivery on the 24th June 2008.
Please accept our apolgy for this delay but it is outwith our control
As we are a major seller of HTC products within the UK, we shall be one of the first to receive these units and in turn you will be the first to receive them within 24hrs of delivery.
HTC would like to offer their apologies for the delay in supplying these products to the market
--------
Would LOVE to know the name of the sales staff that SWORE they had them pysically in stock - grrrrrrrrr
R

I just got the same.
I've just about had enough! I replied right away and cancelled my order.
I've ordered from ebay:
http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=130228910138
389 pounds including delivery (they're a power seller in manchester). I know its an import, but at that price i just dont care anymore!

they've set this date probably because devicewire claims that they will be the first in UK to have them - officially. Devicewire claims thta they will have them in stock on June 23th, day before.

These delays and grey imports are really hurting the Touch Diamond. If the people at Apple were normal, I'm sure they'd be laughing at HTC now, and feeling slightly relieved.

Diamond in the UK

Hi everyone
Any news on the UK release? Any insiders know when O2, T-mobile, orange might be releasing it?
Thanks!

The only thing I know about is that HTC have given a "worst case scenario" date (and everything generally is a worst case scenario with them) of the 23rd of June for the unbranded (HTC branded, to be specific) version. I don't actually know whether or not the delay that has affected the unbranded versions will affect the branded versions (i.e. O2 XDA Diamond, T-Mobile whatever).

First stock was delivered on Friday but I missed that order so my order is being delivered on Thursday. Getting really excited now. Wondered whatg i should do with my aging tytn?

35mmslr said:
First stock was delivered on Friday but I missed that order so my order is being delivered on Thursday. Getting really excited now. Wondered whatg i should do with my aging tytn?
Click to expand...
Click to collapse
Hope you havent ordered with TotalPDA. They're TotalLYERS

Fortunately not. I am (hopefully) getting mine from insight. Getting worried now though due to so many people getting stuffed by other suppliers.

I pop into an Orange shop yesterday and the fella there said that it popped up on they're intra net as a 'coming soon' last week. And that it usually means its out within 6 weeks, fingers crossed we've only got 5 more weeks!

im waiting for orange too
i just check the site and there is nothing on the comming soon for the diamond
i hope i get mine before i go to hong kong for a holiday (sept)
not to say that ill also be looking at what phones they have to offer there too

ARGH! SOB. Just spoke to my supplier and he told me the uk dist has pushed the delivery date back to July! B*ll*x. Might cancel the order now and just wait for the Touch Pro

35mmslr said:
ARGH! SOB. Just spoke to my supplier and he told me the uk dist has pushed the delivery date back to July! B*ll*x. Might cancel the order now and just wait for the Touch Pro
Click to expand...
Click to collapse
Which supplier is that?

35mmslr said:
ARGH! SOB. Just spoke to my supplier and he told me the uk dist has pushed the delivery date back to July! B*ll*x. Might cancel the order now and just wait for the Touch Pro
Click to expand...
Click to collapse
July is pretty bad - especially considering the fact that the orignal release was planned for early June. I'm getting quite worried now that I won't get my Diamond for ages...
But I won't consider the Touch Pro unless the Diamond's release date is pushed all the way back to within a week or two of the Toch Pro's release date...

I read on a blog that orange will have it June 22nd.
I personally prefer the O2 design, with the rear panel that won't catch finger prints and the blue touch flo style.

I spoke to 5 O2 stores in and around glasgow, and not one of them agreed with any other about the release of diamond, ive had everything from "never heard of it" to "christmas, cuz we don lese ones ight new" (translated for normal folk, he said they dont release phones at ths time of year and it'll be more like christmas)
in short, no one has the first foggiest when O2 will release

Got mine...
Got mine from expansys. It looks like they are the only site with actual stock. Arrived yesterday and even came with a free DECT/VOIP phone - which I will probably never use!
Its a very nice device, although Opera takes a little getting used to. Was a bit concerned about battery life, but second overnight charge seems to have sorted it out.
Horse

Insight is my supplier. Looks like even Expansys have changed it to 25June this a 13 day delivery time. Why do they do this to us?

This is exactly what happened with the Cruise and one of the reasons I decided to bite the bullet and pay the extortionate Expansys prices.
All you guys still waiting have my sympathies, I know what it's like.
On the bright side of things though I can assure you all it's worth waiting for. Once you've tweaked it that is

Be Carefull
horse_dung said:
Got mine from expansys. It looks like they are the only site with actual stock. Arrived yesterday and even came with a free DECT/VOIP phone - which I will probably never use!
Its a very nice device, although Opera takes a little getting used to. Was a bit concerned about battery life, but second overnight charge seems to have sorted it out.
Horse
Click to expand...
Click to collapse
I am having a huge problem with Expansys... I got mine a few days ago! Its a dodgy GREY HongKong import job!

Juggles said:
I am having a huge problem with Expansys... I got mine a few days ago! Its a dodgy GREY HongKong import job!
Click to expand...
Click to collapse
huge problem? or the problem is that its an import?
Its conclusive now that expansys are selling the grey imports - its not just a theory - i thought everyone knew already!
Anyway you can return (distance selling regulations) and avoid any restocking fee because its not as advertised - they 'suggest' its a UK model.

Guys, how can I tell if it's a HK import? What to look for on packaging and/or device? I heard it finally came to Bulgaria and gonna go check it out someday next week. How to make sure it's the EU model?

register it with HTC club ... look for EU plug charge ... maybe ROM difference - not an WWE but customized for Bulgaria ?

I mean before I buy it...

Poor HTC customer service regarding broken screen on dev edition

I would love advice on escalating this with HTC but I've hit a brick wall with their "escalations department"
History:
I've been a huge fan of HTC since the Nexus One
then Incredible
Thunderbolt
Rezound
DNA
One Dev Edition
I pre-ordered a One and received it without the cases I purchased in the same order.
After a couple of days dropped the One on a wood floor. *Usable but screen is cracked. *Completely my fault. * Called HTC and sent it in. Bill was to be $180 plus my shipping to them.
*I was told I would receive my phone back within 3 days of them receiving it. HTC Repair received it on 5/1/13. *On 5/6/13 I started to contact them since I had not heard back.
1-888-354-2375*- Phone customer service
15931135 order #
Ticket #:*13USC180001610
$180 to replace screen
1ZET02490799468921 UPS tracking number when I sent it to htc 2nd day air.
Delivered On:
Wednesday, *05/01/2013 at*10:07 A.M.
Left At:
Office
Signed By:
CASERES
5/6/13 no status on phone, I need to call back 5/7 if I don't hear. *They are escalating. *Melanie
now says 7-10 business days but our phone is not even logged in to their system as received yet.
5/7/13 45 minute call- Josh escalated- booked in- still not marked received
RMA (Phone and Accessories) escalations closed. *Other escalations team doesn't handle that.
chose preferred time for call back from them. *His screen shows successfully escalated.
open 8am-8pm
Rob- supervisor of call center
Isaiah booked in and received should change to scanned in. told me how to track it online
5/8/13 Gabby said rma will email me today.
Janet supervisor- will be receiving email today
RMA escalation closes at 9pm canada east coast time
all usa phones get scanned at the same center
40 minutes
5/8/13 HTC guy took off after connecting me to RMA. *Did not ask or say he just said "Juan is on the line with him" and bolted
Juan with RMA
IT department is waiting for part to be entered into their system
try to recommend not sending two day air
phone is not in system yet
can't tell me a date
3-5 days to get shipped out
29 more minutes
5/8/13 12:56pm received email from Juan telling me to call HTC
5/8/13 1:43pm Brandon at HTC phone cust service
read me my notes and told me a supervisor couldn't help me. *I told him he shouldn't decide that for his supervisor.
Megan- escalations supervisor- will take it over personally
will call me back within 3 hours
5/8/13 4:18pm Megan called me back- they will cover the repair as warranty due to my trouble. *I told her about bad pixel and fit problems.
506-694-4200 # is no good
5/8/13 5:24pm Isaiah called me back to tell me they entered it.
716-871-6400 # is no good
5/8/13 7:20pm I ran my visa in their web form for $180 to keep the repair going.
5/9/13 3:30pm no contact from HTC so I tried to call Megan back
got Jeff in regular phone support. *Megan's stuff is there but he thinks she is at lunch so he will send her an email
5/9/13 4:00pm Megan called back
She will reach me by 11am her time on Friday with a better plan because repair could not give her a date.
5/10/13 11am-ish Megan called back. Phone will ship back to me today and she will email me tracking number. They credited me back the $180.
5/10/13 No word from Megan. *HTC site still shows phone being repaired not shipped. *not sure on charge
5/11/13 Still in repair
5/12/13 still in repair
5/13/13 18 minutes still in repair and no call/email from Megan*
I called Tennessee office (got Mike) somehow- he didn't know who she was but he is trying to reach the canadian office. *He said that I can't decide which office receives my call.*
He reached RMA tier 2 but said they left for the day.
as of 5/10/13 Right now it is on hold for materials he said
Marybell HTC escalations dept emailed Megan about not following up with me
Does not show the $180 credited.
5/14/13 *1:45pm 9 minutes Ryan in Canada is looking for Megan. *He found her in a meeting. *She asked him to email her *my details and he will create a ticket.
5/14/13 4:30pm Megan called me back. *Now they are waiting for the bezel. I'm not sure why because it was just supposed to be the screen or glass for the screen. *She could not give me a date other than to say it takes a while to get the parts. *No stock on dev edition so they can't give me another one. *I asked for an AT&T model since I could still unlock the bootloader. *She will look into it and get back to me on Wednesday. *No real explanation of why she did not reach me back. *She claims she did not forget about me.

That's sucks but be happy they are taking care of you for free. I have dealt with Marybell and am dealing with Juan currently. They both are decent and will eventually get the issue resolved they are not fast though...

My One arrived today. Everything seems good with it
nullkill said:
That's sucks but be happy they are taking care of you for free. I have dealt with Marybell and am dealing with Juan currently. They both are decent and will eventually get the issue resolved they are not fast though...
Click to expand...
Click to collapse
My One arrived today. Everything seems good with it

Be careful! Don’t buy your ZUK phone from Tomtop!

Hello everyone,
I purchased ZUK Z1 Smartphone from Tomtop ebay store (tomtop.usa). The description said that the smartphone has 2 years warranty.
After 4 months of use the fingerprint scanner of the phone stopped working. I contacted the manufacturer and he told me to contact the reseller.
So I contacted Tomtop. They apologized about that and told me to send it back to them and they will replace it with a new one or they will refund me.
I sent the smartphone to the address they gave me and they received it. Here is the tracking number: RE541532254GR
From that day I sent them 7 messages to inform me about the current status of the replacement / refund but they did not answer me. Then I contacted ebay support. They told me that they will try to contact them.
After that I received a message from Tomtop claiming they didn't receive the smartphone. I sent them the tracking number to prove that they have receive it but I never get a reply. It seems that they have blocked me.
When I try to buy anything from Toptom I received the following message: “The seller isn't accepting bids or offers from you.”
After that I did a google search tomtop.com scam and there was a lot of people complaining about them.
Now I understand that I have lost my phone and I am really sad about that. That is why I share my experience with you. I want to protect other people from facing the same situation. Please stay away from Tomtop. There are other stores to buy ZUK phones.
P.S. I told my story to some friends and they will try to help me. They bought some cheap items from ebay tomtop store to give them a negative feedback. They said that this is only way to press them to give my phone back.

Hello, have very similar experiences with Tomtop.usa:
So i bought a phone (Zuk Z1) from Seller 12 November 2015 from ebay. Got the phone and all was good, i got a 6 months warranty on the phone. But then the phone started crashing about 2 months ago. The seller sayed i had to ship the phone to Germany (i live in Finland).
I shipped the phone 10.3.16 and it arrived to the seller 23.3.16. Before they got my phone the seller said that i would get a new phone from them. Then they said they had shipped a new phone 24.3.16. But the seller did not give me the tracking number, i had to ask for it very many times before i got it. But when got it, the shipment was already in Finland but it was on the other side of Finland and i checked from the post office that the package was not for me. Then i contacted* the seller again and they said* they would ship another one.
Then weeks went by and the phone did not come. I have asked many times from the seller where my package is and about the package tracking number. And the seller also lied that the package is already in Finland (how can they know without the tracking number?). They said they did not have a tracking number and today they said that the post office has AGAIN lost the package. I think its bull**bleep** and i don't think the seller has even shipped my phone.
Now im waiting that paypal id prosessing my claim. Hope to get my money back.

same experience- very dangerous seller. It has put me off buying phone from abroad now.

I bought it from TomTop also, had some trouble ordering it (they insisted to send it from China even they have it in EU, where I am) and I knew if something breaks on the phone I wouldn't send it back because they're untrusty... I'll rather fix it in some shop in my country which does the job. Too much hassle and waiting with this type of resellers.

Tontzaaa said:
The seller sayed i had to ship the phone to Germany
Click to expand...
Click to collapse
They told me the same. This is the address they gave me: Timetop Bredowstr. 20 22113 Hamburg Germany
YoolaCro said:
if something breaks on the phone I wouldn't send it back because they're untrusty... I'll rather fix it in some shop in my country which does the job.
Click to expand...
Click to collapse
If I knew what would happen i will never send the phone back to them.
radii said:
same experience- very dangerous seller.
Click to expand...
Click to collapse
I totally agree with you!!

Shappix said:
They told me the same. This is the address they gave me: Timetop Bredowstr. 20 22113 Hamburg Germany
Click to expand...
Click to collapse
Yeah, that was the same address i shipped the phone to.
I did a paypal dispute and i hope i get my money back that way.
The hole scenario is quite strange, because Tomtop.usa has big websites and they are authorised seller for a bunch of phones.

I have an order in with Tomtop for a Xiaomi phone. They asked me for pictures of the front and back of my credit card. That seemed kind of fishy to me. Now that I've seen this thread, I think I'll just cancel the order.

bad experience with TOMTOP, AGAIN!!!
Hi all,
I ordered a flashlight, accidently thw wrong type and sent it back. Although delivery is confirmed by my postal office, TOMTOP refuses to admit it is delivered at the address they provided me with. Now I understand all the bad reviews and stories about TOMTOP on the web.
Don't buy anything here!!!:crying: