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Hello Everyone,
I'm looking for either a confirmation that my my WLAN is bad, or suggestions on other things I should try before taking it back in for replacement.
Searching and browsing through the forums I didn't see anyone mention any of the problems I'm having so I'm assuming I'm the only one (or one of very few) that bought a Kaiser with a defective Wifi radio.
Here's the symptoms:
I tried connecting to my wireless connection at home maybe a day or two after I bought my Tilt (last Friday). My home connection is draft 802.11n with WPA2-PSK security.
So I enable the WLAN and it detects my Wifi network and it asks for the key. I input it and then it tries to connect, but... it never does. I tried it a few times consecutively and it still didn't work (I get the animating arrows and the 'halo' around the beacon, but then it goes away, and it just keeps doing that). Now, I've seen this before with on my XV6700 with a beta ROM of WM6, but I know well HTC and AT&T wouldn't release something with broken WPA/2 support. At least HTC, I thought...
So I unlocked my Tilt and loaded the factory Kaiser ROM I downloaded from here, and well, WPA2 didn't work on it either. Weird, I thought, so I searched forums and no one mentioned any of this. So I changed my security settings on my network to WPA-PSK (from WPA2) and that made no difference at all... I don't want to bore y'all with everything else I tried, but to sum it up, I then tried a WPA fix I found on PPCGeeks, but that just ended up making my WLAN staying disabled, so I unintalled that and I decided I would try it with a WEP or Open wireless network.
Well, this morning I did just that and even when I try to connect to a wireless connection with WEP, I get the same behavior when I tried this at home with WPA. I've triple checked the WEP key, and I know it's right.
I haven't tried it on an Open network yet, but I'm assuming I'm going to get the same results. I'll have to find a wireless router no one's connected to so that I can try this out, but it might take me a while. Should I even waste anymore time on this? Anyone else here having (or had) the same problem?
I might start loading the AT&T ROM on this soon so I can take it back, but if any of you have any suggestions, I'm all ears.
Wow. Am I the only one on here who's having this problem?? Lucky me, I guess... :S
Anyway, I just tried connecting to a public and open wifi network here in SF, but my Kaiser still wouldn't connect. Guess that confirms it: my WiFi adapter is defective.
Anyone know if I can get it replaced in a different store from where I purchased it, and what I need to take (hope it's just the phone)?
d0ubl3_d1zzl3 said:
Wow. Am I the only one on here who's having this problem?? Lucky me, I guess... :S
Anyway, I just tried connecting to a public and open wifi network here in SF, but my Kaiser still wouldn't connect. Guess that confirms it: my WiFi adapter is defective.
Anyone know if I can get it replaced in a different store from where I purchased it, and what I need to take (hope it's just the phone)?
Click to expand...
Click to collapse
just tried my wifi on the tilt ... works fine out of the box (to my home secured wireless network)
d0ubl3_d1zzl3 said:
Hello Everyone,
I'm looking for either a confirmation that my my WLAN is bad, or suggestions on other things I should try before taking it back in for replacement.
Searching and browsing through the forums I didn't see anyone mention any of the problems I'm having so I'm assuming I'm the only one (or one of very few) that bought a Kaiser with a defective Wifi radio.
Here's the symptoms:
I tried connecting to my wireless connection at home maybe a day or two after I bought my Tilt (last Friday). My home connection is draft 802.11n with WPA2-PSK security.
So I enable the WLAN and it detects my Wifi network and it asks for the key. I input it and then it tries to connect, but... it never does. I tried it a few times consecutively and it still didn't work (I get the animating arrows and the 'halo' around the beacon, but then it goes away, and it just keeps doing that). Now, I've seen this before with on my XV6700 with a beta ROM of WM6, but I know well HTC and AT&T wouldn't release something with broken WPA/2 support. At least HTC, I thought...
So I unlocked my Tilt and loaded the factory Kaiser ROM I downloaded from here, and well, WPA2 didn't work on it either. Weird, I thought, so I searched forums and no one mentioned any of this. So I changed my security settings on my network to WPA-PSK (from WPA2) and that made no difference at all... I don't want to bore y'all with everything else I tried, but to sum it up, I then tried a WPA fix I found on PPCGeeks, but that just ended up making my WLAN staying disabled, so I unintalled that and I decided I would try it with a WEP or Open wireless network.
Well, this morning I did just that and even when I try to connect to a wireless connection with WEP, I get the same behavior when I tried this at home with WPA. I've triple checked the WEP key, and I know it's right.
I haven't tried it on an Open network yet, but I'm assuming I'm going to get the same results. I'll have to find a wireless router no one's connected to so that I can try this out, but it might take me a while. Should I even waste anymore time on this? Anyone else here having (or had) the same problem?
I might start loading the AT&T ROM on this soon so I can take it back, but if any of you have any suggestions, I'm all ears.
Click to expand...
Click to collapse
This is what I did. Start->settings->connections tab->WiFI. Now you should see your routers name there with the signal bar next to it. Tap AND Hold the name, then go to settings or edit(I forget), then click NEXT, uncheck the box that says "the key is automatically provided"(thats for open access routers/networks that dont require codes). Then type in your code & make sure you specify what key # it is. click next and youre done. You should be able to connect.
silly question here. is your router broadcasting 802.11b or g? the wifi won't connect to anything else.
You might also check your AP to see if it's not broadcasting its SSID to the world (a common security setting). I couldn't connect until I enabled broadcast on my AP, set the network up, and then went back and disabled SSID broadcast.
Why in the hell this is a problem in the first place is beyond me, but this is the third smartphone/PDA with wireless that I've had to do that for. And every time, once the device found the network once, it never had a problem finding it again.
Believe me. I tried everything in the WiFi settings page. I edited the settings, removed them and added them again, and like I said before I even went and changed my security settings on my router (which to answer your question, zeta, it broadcasts in: n, g, and b. Same router worked with my Apache/XV6700).
Anyway, I stopped by the store where I bought it today and they told me that as far as he can tell, that does qualify for a replacement. The problem is they don't have any in stock to replace it with, and he has no idea when they'll be getting more in. They only received 2 on launch day, and I bought one of those. He did mention that I can get it replaced at any store, however, but they all might be in the same boat.
Guess I'll try another store tomorrow, but if not I guess I'll have to go through AT&T's tech support (don't like the sound of that) and get it replaced through them. So I guess this means I might have a few days to mess around with the phone and even try some risky thangs.
So if any of you developers and hackers, er, I mean tweakers need some1 to test something, I can be that guinea pig (for a while at least)... Just give me a shout.
To troubleshoot your wireless connection always try ruling out as many other factors as possible. So put your router to NO security (temporarily ofcourse) and have it broadcast 802.11g. Also make sure you add the mac address of your device to the list in your router, if it uses mac address filtering. Try connecting to it with a laptop and see if that goes fine. Work systematically...
PerfAlbion said:
You might also check your AP to see if it's not broadcasting its SSID to the world (a common security setting). I couldn't connect until I enabled broadcast on my AP, set the network up, and then went back and disabled SSID broadcast.
Why in the hell this is a problem in the first place is beyond me, but this is the third smartphone/PDA with wireless that I've had to do that for. And every time, once the device found the network once, it never had a problem finding it again.
Click to expand...
Click to collapse
I have a similar Problem, your solution works partly for me:
As soon as I enable the AP to broadcast it's ID, Kaiser connects.
But as soon as the ID is hidden, it does not connect.
Weird.
Is it a security problem if the ID is broadcasted, provided I use WPA2-PSK/AES?
Thanks
V
No. Hiding the SSID really only protects you from folks that are wandering around without any tools. Open up a more fully featured scanner, and it'll pull the SSID out of the air. The encryption is much, much more important.
And I also wouldn't bother with MAC filtering. Changing the MAC address is usually a software setting, so it's not all that much additional security. WPA/WPA2 are much better solutions.
Yeah, the hidden SSID is not an issue with me, since I don't mind broadcasting it at home. Not too paranoid about it. If someone *really* wanted to sniff and break into my network, they could. Don't do much important and highly confidential stuff at home anyway.
Plus, like Perf mentioned, there's software out there, even for PocketPCs, that will find so-called "hidden" SSIDs. Thanks for your suggestions, anyway.
d0ubl3_d1zzl3 said:
Yeah, the hidden SSID is not an issue with me, since I don't mind broadcasting it at home. Not too paranoid about it. If someone *really* wanted to sniff and break into my network, they could. Don't do much important and highly confidential stuff at home anyway.
Plus, like Perf mentioned, there's software out there, even for PocketPCs, that will find so-called "hidden" SSIDs. Thanks for your suggestions, anyway.
Click to expand...
Click to collapse
i had no issue connecting to my wrt54g running DD-WRT v23 SP2 with my SSID hidden with WEP enabled. when setting up a new connection, i just entered the name of the connection and then the WEP hex, and it connected flawlessly. Have fun hacking your phone until you can swap?
Mine is not working either. I exchanged the phone and found out that I was the 3rd person with the same problem.
BiPolarXpress said:
Mine is not working either. I exchanged the phone and found out that I was the 3rd person with the same problem.
Click to expand...
Click to collapse
Glad to hear, I'm not the only one.
I exchanged my phone this morning, and I just tried connecting to my wireless network and guess what??
I'm getting the SAME RESULTS.
Now, before anyone goes and tells me that my router is the problem or that it's user error, then tell me: why does my laptop, PS3 and my Wii connect just fine?? I even changed the SSID and WPA key last night and they all connected w/o a problem as well. All except my freaking Tilt.
Can be it a coincidence that I got 2 bad phones? I don't know if I should call the store and tell them to hold up on sending the other phone to HTC.
Which reminds me, I probably should try calling HTC today, but I doubt they'll be much help...
I don't think you're nuts, and I doubt you got two bad phones. But if you want to double-check, take the phone to your local Starbucks or other shop with WiFi and see if it can detect that AP.
But at this point, I'd be inclined to look for a firmware upgrade for your AP. I could be that it's not supporting long or short preambles right (a problem for some devices in the past), doesn't like seeing more than XXX different devices, or just doesn't like your phone much.
Either way, I'm smelling an issue with your AP. I had a US Robotics AP/Router that drove me nuts because it would spontaneously reboot after a random period any time an IPSec VPN was present.
try setting the power mode on best performance. when i do that i stay connected to wifi.
I took both my old I730 and my tilt to the coffee shop before I returned my first tilt. I was able to connect my I730 at the coffee shop and home, but couldn't connect the tilt at either place. I also tried some open AP's in my neighborhood that I have been able to connect to in the past with the same results. Picky phone or bad wifi radios maybe.
Jesus... like the bloke said:
1) Turn off wpa and see if it will connect (it will unless you have set your N router to only use "n") If it won't then send it back.
2) If it does... then turn on WEP 128bit on your router... and use that instead.
WM devices have always had problems with WPA...
Hi all.
I have tried my HTC TyTN II with one Wifi LinkSys WAG54GS Router using WPA and not hidding the SSID and works fine, no problem at all.
Test with one AP from DLink at the office, using hidden SSID and WEP 64 and 128 Bits and no problem at all, works as fine as my LinkSys.
I'm going to try hidde the SSID at home with WPA and WPA2 and post the results later to know if there is a common issue with Kaiser or some freaky coincidence.
Regards.
d0ubl3_d1zzl3 said:
Hello Everyone,
I'm looking for either a confirmation that my my WLAN is bad, or suggestions on other things I should try before taking it back in for replacement.
Searching and browsing through the forums I didn't see anyone mention any of the problems I'm having so I'm assuming I'm the only one (or one of very few) that bought a Kaiser with a defective Wifi radio.
Here's the symptoms:
I tried connecting to my wireless connection at home maybe a day or two after I bought my Tilt (last Friday). My home connection is draft 802.11n with WPA2-PSK security.
So I enable the WLAN and it detects my Wifi network and it asks for the key. I input it and then it tries to connect, but... it never does. I tried it a few times consecutively and it still didn't work (I get the animating arrows and the 'halo' around the beacon, but then it goes away, and it just keeps doing that). Now, I've seen this before with on my XV6700 with a beta ROM of WM6, but I know well HTC and AT&T wouldn't release something with broken WPA/2 support. At least HTC, I thought...
So I unlocked my Tilt and loaded the factory Kaiser ROM I downloaded from here, and well, WPA2 didn't work on it either. Weird, I thought, so I searched forums and no one mentioned any of this. So I changed my security settings on my network to WPA-PSK (from WPA2) and that made no difference at all... I don't want to bore y'all with everything else I tried, but to sum it up, I then tried a WPA fix I found on PPCGeeks, but that just ended up making my WLAN staying disabled, so I unintalled that and I decided I would try it with a WEP or Open wireless network.
Well, this morning I did just that and even when I try to connect to a wireless connection with WEP, I get the same behavior when I tried this at home with WPA. I've triple checked the WEP key, and I know it's right.
I haven't tried it on an Open network yet, but I'm assuming I'm going to get the same results. I'll have to find a wireless router no one's connected to so that I can try this out, but it might take me a while. Should I even waste anymore time on this? Anyone else here having (or had) the same problem?
I might start loading the AT&T ROM on this soon so I can take it back, but if any of you have any suggestions, I'm all ears.
Click to expand...
Click to collapse
I found that I couldn't get my Kaiser to connect to my WPA encrypted LAN - open access and WEP (64 and 128 bit) work fine.
Not sure what the problem is - maybe some incompatibility between the Kaiser and my Netgear router. I've downgraded the security to 128bit WEP for the time being but I'm hoping that there's a fix soon.
I just purchased the Tilt and love the features and possibilities, however I may be forced to return it if I cannot solve this problem.
I can connect the Tilt to my home WiFi network (Open/WEP) without any problems, and I can connect to several other APs (Open/Encrypted and No-Encrypt) without any problems.
In my office (where it'll be used the most) we use Cisco's lightweight access points with the WCS controller system. This system is configured with Open authentication and no encryption, and has a captive portal that you must login to in order to gain access to the network.
When I connect to this network, I stay connected for about 30-45 seconds (I can ping the Tilt from my wireless laptop for about that long), and then the Tilt stops responding on the network. The WiFi status says that it is reassociating with the network, but it never does. I can manually tell it to connect to the network, but that fails, too. While this is occurring, I can see all of the SSIDs (including ones not on the Cisco controller) that are available in our office, but cannot connect to any of those, either.
After a soft reset, I can connect to any of the other SSIDs with no problem until I try to connect to any of the SSIDs that are on the Cisco controller. After trying that, it repeats the same pattern and I must reset the Tilt before it will connect to any other access point.
I've actually done some wireless captures and cannot see any problems with the communication between the Cisco APs and the Tilt. It's just that after this "malfunction", the Tilt will successfully perform the normal 802.11 open-mode authentication, but will never proceed to the association phase.
I've talked to AT&T and HTC, and they told me my phone may be defective and to try a new phone. I've done that now, but it is still doing the same thing.
Has anyone had any similar experience?
Thanks!
This was a similar issue with my phone[Similar by reassociating with network, and soft reset], except it was on a campus[uses cisco] and not office! Basically i just had to register my kaiser's mac address with the school, and everything worked perfectly. Hopefully this helps!
That's an interesting observation. A campus network would be similar to my (large) office network.
Before you registered your MAC with the school, were you able to browse to anything?
I ask because our network doesn't require MAC addr's to be registered. It allows anyone onto the network as a "guest" and then you have to browse to a web page that lets you login to get Internet access.
But, the fact that you had to do a soft reset to get it working again is quite interesting, and points to a bug with WM6 or the device.
The Cisco WCS has some protection against DoS/etc. Maybe the tilt is doing something that's causing the WCS controller to think your device is a bad-guy and it places you on a blacklist. I think by default the WCS has a blacklist timer of about 5 mins... can't remember now. Could be what's happening though if after a reset you can't see the WCS SSID anymore.
That's a great point, too. We don't have any of the IDS/IPS functions that you're referring to turned on, but there's always those hidden features
We ran a quick test and watched the debug output of the WCS and didn't see any messages to indicate foul play.
It turns out that this problem was specific to Cisco's WLAN implementation. Cisco has a set of wireless extensions called CCX that are implemented on wireless devices (clients) to aid the infrastructure in managing the radio environment, location management, roaming, etc.
Apparently the WiFi chipset and/or drivers on the Tilt do not implement CCX (as 90% of other radios and drivers do), so when the WLAN sent a broadcast out asking for radio management reports, the Tilt's WiFi stack would just freak out.
We were able to work around this by disabling the CCX Location Measurement function in our Cisco 4400 series WLAN controller.
It would be nice to see an update from AT&T and HTC to fix this problem.
same thing happened to me.. same cisco wlse and same pda.. i also have to disable CCX. but it is quite useful feature of WLSE. i hope htc can fix it.
knoll said:
It turns out that this problem was specific to Cisco's WLAN implementation. Cisco has a set of wireless extensions called CCX that are implemented on wireless devices (clients) to aid the infrastructure in managing the radio environment, location management, roaming, etc.
Apparently the WiFi chipset and/or drivers on the Tilt do not implement CCX (as 90% of other radios and drivers do), so when the WLAN sent a broadcast out asking for radio management reports, the Tilt's WiFi stack would just freak out.
We were able to work around this by disabling the CCX Location Measurement function in our Cisco 4400 series WLAN controller.
It would be nice to see an update from AT&T and HTC to fix this problem.
Click to expand...
Click to collapse
Anyone know if a new driver is part of WM 6.1? I am holding out for the official AT&T version but was just wondering since I have this problem with the wifi at school.
Hi,
I have just got the Diamond and I have two main problem.
1) Although I have connected the Diamond to my Home wireless network, there is no data transfer. Opera can not open pages, Youtube can not start even I can not update weather?
2) When I connect the Diamond to the Laptop / PC, all PC's and Laptops connected to my home network (wireless) drop from the connection and never connect again?
Thank you for your kind help...
I have same problem with my Diamond.
1) go to: startmenu->settings->connections->Wi-Fi->networkcard/adapter->and make sure that it says "my networkcard/adapter connects to internet"Also at the same tab open IEEE 802.11b/g Compitable Wi-Fi Adapter and try to a static ip matching the one your pc uses. (not sure about it since i can't recreate the problem atm..)
2) Try the thing I suggested in this thread http://forum.xda-developers.com/showthread.php?t=417664 (plz use search next time)
bobo_error said:
1) go to: startmenu->settings->connections->Wi-Fi->networkcard/adapter->and make sure that it says "my networkcard/adapter connects to internet"Also at the same tab open IEEE 802.11b/g Compitable Wi-Fi Adapter and try to a static ip matching the one your pc uses. (not sure about it since i can't recreate the problem atm..)
2) Try the thing I suggested in this thread http://forum.xda-developers.com/showthread.php?t=417664 (plz use search next time)
Click to expand...
Click to collapse
Thanks for your reply, but both of solutions do not work for me...
Any other suggestion?
Thanks for your help..
Try turning on wifi, then go in LAN WIRELESS and change in "improved performance"
All of this do not work for me too...
Go to Wireless LAN settings and there to power mode and set yo best battery.... that worked for me.
in "settings => connections => WiFi" is "Connected". In "Wireless Lan" there is Connected too... In log on my router there is MAC adress of Diamond as associated and authorized. All seems OK. But on Diamond do not work any internet connection (Weather, web, etc...). With Active Sync works fine. Laptop with the same settings works fine. But Diamond with WiFi... no way :-(
Any other suggestions?
Same problem after i made ROM update from 1.7... to 1.93. before works fine. no other software is istalled.
Been having an issue with connecting to my wireless network also for the last week. My phone is from orange in the UK. My wireless router is an Dlink 614+ on Virgin cable broadband.
The Diamond would connect intermittantly but then say 'not avaiable' after a period of time, or when trying to reconnect after diasbling/enabling wi-fi in the comms manager. Also, after restarting my router the device would connect for a while but not seem to 'hold' it's connection.
When the device was 'connected' I could not get opera/youtube to load a page, even though I could see the diamond in my router's log showing it connected with a leased ip address. What made it so annoying was that every other wireless mobile device/laptop I have owned has connected without any problem at all, leading me to beleive there was a problem with the phone. Again, this was rather frustrating as the phone was detecting avaliable networks but just not 'holding' the connection nor 'using' the connection in opera/explorer etc.
After searching on xda-developers and other forums for a possible known issue, I tried all the various suggestions including;
i/ increasing to best performance under power mode in Wireless LAN settings
ii/ Hard reset of router (even though other wireless devices were connected fine)
iii/ trying static rather than dynamic ip for my diamond in router settings
iv/ disabling any security/encryption on my router
v/ entering DNS settings in manually into my diamond
vi/ changing 'connect to' under wi-fi neteorks to 'Work' rather than 'the internet'
vii/ tried various roms
and other suggestions I had read about - all which didn't make a difference!
I was about to send the diamond back to Orange (here in the UK) but decided to give it one last go and change my router. I bought a Netgear WGT624 for 25 quid from PC today world and my diamond connected
straight away without an issue, and opera/youtube/messager all connected straight away to the internet. I have not lost connection once. So thats how I resolved it - obviously my device did not like 802.11b (on the original dlink router) even though all previous smartphones have connected fine and the diamond's wireless adapter is labelled b/g.
Hope that stops anyone wasting a week like I did, I would try it out on another router before making any decisions because the chip in the diamond seems a lot more picky to what it connects to than anything I've used in the past!
cheers
Linksys WAG54 is OK, Freebox is not perfect
It really seems to depend on the WiFi router.
I've had probems with my French Freebox (my ISP's ADSL+wifi router) using WPA2 AES. It would work fine, for half an hour maybe, then it would stop. It says it's connected but there is no data transfer. You can switch WLAN off and on, soft reset the phone... nothing will do. Then it will work again later on.
I downgraded encryption to TKIP and i experienced the same problem.
But then I've tried my old Linksys WAG54G router, using the exact same encryption protocol and key and it works perfectly (for hours)!
I've also tested free access (Paris public Wifi, Mc Donald's...) and they work fine.
As my ISP wifi box does not let me have a look at all the settings (beacon time, etc.) it is very difficult to tell what makes it not-so-compatible with my Diamond... But there must be something.
i have a linksys WRT54GX4. When I try to connect to it using the xperia, it tries to connect for a few seconds and then the status shows unavailalbe then a couple seconds later the status of the router goes back to available but i can never connect to it. The router is running a DHCP server and the wireless security is WEP 128bit and the authentication is open. I don't know why it doesn't want to connect. I really need to sort this out. Anyone else experience this problem? The phone connects to other routers in my neighborhood though, so it might be the router, but i have other devices connected to the router and they are just fine.
Haven't used that router before but maybe you could try updating the routers firmware to the lastest available.
These should be available from the manufacturers website.
already tried its the latest.th erouter isn't giving me any problems on my othe computers/ laptops. Is it possible that the x1 just isn't compatible with it?
Do you have any other security, i.e. MAC filtering, turned on?
no i never mess with the more advanced settings. BTW I even tried disabling all encryption basically unprotected, and it still gave the same problems! Thanks for the quick replies also.
Hmmmm......
Ok, I know its a pain but try changing your security from WEP to WPA.
Everyone with wireless should really use WPA or above, WEP is quite crackable with various free tools floating around the net.
yea but shouldn't it have connected with NO encryption whatsoever?
Hpoefully a hard reset will fix your problem?
I had the same problem but i thougt it was becuse ny router but i tried to connect to other networks aswell an got the same problem, well later on my phone stopped accepting files thrue the usb cable. and didt want to install some cab files that i had istalled before and knew was working.
I had enough and decided to hard reset it and it really fixed all my problems.
so hopyfully it will for you too..
Good luck.
yea i'm gonna try now, hopefull that will work, did u hard reset thorugh the iption in settings, or did you do it physiclaly through buttons>?
Havent had that problems ... what i do is allow only my devices mac address to connect ...
my psp as well as gf psp
2 desktop + laptop
htc touch cruise
xperia
and home media player
Everything else gets denied, cant really beat mac address filtering.
ok just tried a hard reset and still didn't work. The signal strength is full but the phone never even gives me that automatic message that there is a network available, but it does this for other routers in my neighborhood.
BuddyLee said:
Havent had that problems ... what i do is allow only my devices mac address to connect ...
my psp as well as gf psp
2 desktop + laptop
htc touch cruise
xperia
and home media player
Everything else gets denied, cant really beat mac address filtering.
Click to expand...
Click to collapse
Actually, you can, but that's for another forum
OK PROBLEM SOLVED. Did a factory reset on my router, then the phone connected. But when I went to change the channel from auto to 10, the wifi stopped connecting. After that, any susequent changes to the channel; whether I tried a different channel or set it back to auto, did not work and the only way to get it back was factory reset the router. So basically I have resseted my router, and have not touched the channel settings and it is working fine. BTW the dedicated Xperia tech support line is AWESOME, even though they weren't the ones who figured out why i had the problem (and they wouldn't have because it was the routers problem) they knew what they were talking about and are actually from the US!
n4v1n, did WiFi work for you in other networks (with other routers)?
I have the same problem with my phone: only reset of my house router allows the phone to reconnect.
I am not so convinced that it's a problem of the router, because two of Samsung phones (Omnia HD on Symbian and Wave on Bada) connect always without any problem.
does your router have a physical easy connect button? try to use that before connecting even you already have the proper setup on both devices. sometimes somehow that happend to laptop, phone, wifi card. and with a single push solved most of the quirks.
if i remembered correctly, older wifi support only up to 7-1 devices. and my phone seems never connect to anything higher than channel 6.
Hi all, while thinking that faster internet would be a good thing, it seems that I have managed to break chromecast compatibility with my network. Previously I had a Netgear router that worked perfectly, but when we got an upgrade to TWC's new "Extreme Internet" they installed a new WiFi router/modem hybrid that I cannot seem to connect to. I get the message that it is connected to the network but not the internet. Ap isolation. Is disabled, but I cannot find the plug and play feature anywhere in the network settings. Has anyone found a work around?
Sent from my SAMSUNG-SGH-I317 using Tapatalk
jmikeb92 said:
Hi all, while thinking that faster internet would be a good thing, it seems that I have managed to break chromecast compatibility with my network. Previously I had a Netgear router that worked perfectly, but when we got an upgrade to TWC's new "Extreme Internet" they installed a new WiFi router/modem hybrid that I cannot seem to connect to. I get the message that it is connected to the network but not the internet. Ap isolation. Is disabled, but I cannot find the plug and play feature anywhere in the network settings. Has anyone found a work around?
Click to expand...
Click to collapse
If you can give us the exact make and model we might be able to help more.
BTW, TWC changed their policy a few years back and now allow approved customer-owned modems which will save you the modem rental. They used to not charge for the modem rental but also not let you use your own. Installed a Motorola SB6141 for my relative and it's been working great with the Netgear WNDR3700 I put there.
No Chromecast yet because I haven't been by to visit...
You could always use your own modem with twc, just that most people did not know that. Like previously mentioned, more details are needed in order to further assist you. Make and model(tg862g, ddw3611, dvw32011b???). More than likely you just need to call and talk with level 3 tech support. I personally used my own router behind the modem because I do a bit more than normal with my router.
jmikeb92 said:
Hi all, while thinking that faster internet would be a good thing, it seems that I have managed to break chromecast compatibility with my network. Previously I had a Netgear router that worked perfectly, but when we got an upgrade to TWC's new "Extreme Internet" they installed a new WiFi router/modem hybrid that I cannot seem to connect to. I get the message that it is connected to the network but not the internet. Ap isolation. Is disabled, but I cannot find the plug and play feature anywhere in the network settings. Has anyone found a work around?
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I went through Hell on Christmas Eve with Time Warner....
They have a new Modem/Router they are using....When connected to a personal Router it does a double Nat translation which really doesn't work at all.
Your lucky if you even get Internet access on a Computer with it.
Check your router and see what IP address it has under internet connection. It should not be 192.168.0.x
If it is not an outside IP you need to call support and tell them you need your Router to breach the Modem and have them shut off all ROUTER capability on their Device so that all it does is pass a public IP to whatever is connected to it.
If you get your phone service from Time Warner as well better call on a Cell Phone because they will drop the phone call the second they mess with their Modem/Router and you will suffer through Groundhog day explaining it to the next guy from scratch!
Well guys I solved my own problem in a way. I disabled the wireless broadcast from the TWC Arris router and just connected my old NetGear ( old as in 2 months old) and it seems to work perfectly now. And the installer said, " You won't need to use your old one because this box is like commercial grade bro."
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Glad to hear. The wireless modem you have is indeed a great modem and you could use that alone but it is easier to just use your own. The installer more than likely wasn't on the up and up about the more technical aspects of the modem. You can't knock him for that part as the techs are not trained on a lot of the extra features of the modem. I only know this because I may or may not work for the company(need to keep work out of forums).
shelby04861 said:
I only know this because I may or may not work for the company(need to keep work out of forums).
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I usually go with "I have a lot of experience with these products"