Hello, I have an HTC Touch diamond from Telus, i've searched around these forums, and can't find quite the similar problem I have. My device only lists 102.55 MB of internal storage in the settings, and when i try to the Clear Storage program it says it can't find the mass storage, is this fixable or do i have to take it back to Telus.
Are you sure? If you click on "memory" in "settings" the first screen you get ("main" tab) only refers to the ROM and RAM available. You need to click on the "storage card" tab to find the 4Gb of internal storage
battlekat said:
Hello, I have an HTC Touch diamond from Telus, i've searched around these forums, and can't find quite the similar problem I have. My device only lists 102.55 MB of internal storage in the settings, and when i try to the Clear Storage program it says it can't find the mass storage, is this fixable or do i have to take it back to Telus.
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I am experiencing the same issue with the Sprint version I received today. Same issue with the Clear Storage program. When I go to settings, memory, storage card, it says "Total Storage Card Memory: Not installed"
Thanks.
Can you find the internal storage using file explorer on the HTC and explorer on activsync on your PC? Have you suceeded in copying something to it using activsync? If you can it is there. Why it is not being reported in memory is not so clear
A problem which I had a few times ocured when I tried to start a programm on the internal storage whil it was conected to a pc as a internal storage then the Diamond gives the internal storage a other name such as internal storage 1, 2 etc
Have a look at your file explorer you maid find it there.
Willem
Slight variation on this topic but related.
Can someone tell me if there are hidden files or something similar on the internal storage?
When I look at All settings -> system -> memory, it says that there is 2725MB in use but if I total the individual values for each folder in my internal storage it only adds up to 2122MB. It's driving me mad as space is limited enough as it is...
In a response to an earlier query, if you plugin your device as a mass storage device, the Internal Storage is unmounted from the phone's system so you cannot use it, and when you try to launch an application which requires this internal storage you can run into big problems of it "creating" a new Internal Storage. By this time when you unplug your device from the computer it will then rename your actual Internal Storage to Internal Storage 1/2 and you will have to go into file explorer and delete this, then reconnect your device to the computer and it should be ok again when you disconnect it.
Addicteddddd said:
In a response to an earlier query, if you plugin your device as a mass storage device, the Internal Storage is unmounted from the phone's system so you cannot use it, and when you try to launch an application which requires this internal storage you can run into big problems of it "creating" a new Internal Storage. By this time when you unplug your device from the computer it will then rename your actual Internal Storage to Internal Storage 1/2 and you will have to go into file explorer and delete this, then reconnect your device to the computer and it should be ok again when you disconnect it.
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A good point. To give you an example of how this works. I installed TT6 by putting my (legitimate) CAB file maps etc onto the internal memory by setting it as a USB device and using drag and drop in Explorer. The moment I disconnected the phone from the PC it re-recognised the internal memory and ran the TomTom auto-installation app. It is exactly the same as inserting an SD card into an SD slot of any other PDA.
Having same issue. I deleted the contents and the folder Internal Storage and am doing a hard reset. Will post results.
BTW - HTC and Sprint really should have a better solution to fixing this rather than all this mess. Even the ipod is easier to remount when you unplug during sync and I thought that was annoying....
jreach said:
BTW - HTC and Sprint really should have a better solution to fixing this rather than all this mess. Even the ipod is easier to remount when you unplug during sync and I thought that was annoying....
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I think you may have misunderstood what we are saying. This problem only occurs when you choose the (non-default) option of the PC recognising the internal storage as a seperate USB drive rather than as an activsync connection when you make your connection to the PC. If you choose that option then no automatic activsync activity will occur when you dock because activsync will not start. On the other hand file transfers will be much quicker and easier and you can use drag and drop in your PC's explorer.
If you decide not to use this facility then activsync works fine and you should have no problems with automated syncing and unplugging whilst that is happening (although that latter action is not recomended with either Windows or Apple based phones or PDAs).
The main advantage that Windows based PDAs and phones have over Apple based ones are that they are much more easily changed (as most of these forums show!) and "tweaked" to suit what the end user wants. Apple is more "technology for technophobes". However the disadvantage with the Windows system is that there is more for the end user to bugger up - hence all the cries for help on this forum.
No I understood what you meant. I was just comparing the issue. When Internal Storage still shows up under My Device but does not show up under Memory it tells me that the phone has "un mounted" the memory. The question is how do you re-mount this? Unless i am missing something which I very well may be....this appears to be the issue. At least the one I am faced with.
jreach said:
No I understood what you meant. I was just comparing the issue. When Internal Storage still shows up under My Device but does not show up under Memory it tells me that the phone has "un mounted" the memory. The question is how do you re-mount this? Unless i am missing something which I very well may be....this appears to be the issue. At least the one I am faced with.
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You remount it by returning the HTC to its standard activsync setting, via its settings menu You can do that while it is still connected to the PC and when you hit OK activsync instantly starts and syncs. In addition Explorer recognises it as a mobile device rather than the removable storage when it was in USB mode.
I do not think it is correct to compare an additional Windows feature (that the Apple does not have) with the standard feature that the Apple does have. A more accurate comparison would be the two in the same activsync mode, in which case they are similar, and neither has this problem
At the end of the day if anybody does not like the extra facility the HTC has to show and use its internal storage in the same way as a memory card when hooked up to the PC (because of its disadvantages) then they should not use it and they should stick with activsync. At least in Windows world we have the option.
WOW!
Dropping the ipod reference and my apologies for stepping on toes by mentioning it.
Setting it to active sync or hard drive has NO affect on this what so ever. I wish it did as it would be an easy fix. Apparently during any kind of disconnect the memory module freaks out and it corrupts the file system. That is apparently why the phone will not recognize it. Some people have had success connecting the phone over and over to a computer until it mounts the drive and then via the computer they format the drive and then hard reset and its fixed.
In this case its very similar as the HTC device will not remount the memory module. I contacted HTC and they verified that its a problem and have recommended an RMA to sprint.
Personally I don't even buy the HTC response. There has to be a way to remount the memory back to the phone as the drive will occasionally show up even in windows. It just wont allow a format as it locks up.
Oops sorry if I sounded a tad touchy... . I really did not mean to upset.
It is just that I think that Apple are really good at marketing to the "cool fool" market, and persuading people that they are technologically more advanced than they really are. The classic example of this is the iphone that was trumpetted as having lots of "new" benefits, which had been on other competitor's phones for ages. The only thing cutting edge about them is their ease of use (which is I have to admit very good)
However I do not have the problem you are describing with my HTC touch diamond, and nor, I suspect, do the vast majority of other users. My memory module has never freaked out and corrupted my file system no matter how many times I connect or disconnect and no matter how I do it. So I suspect it is not a universal HTC problem, but one limited to the way that Sprint and maybe others (I assume in the US?) have implemented the software, or maybe on a rogue batch of hardware or software?
No worries...text does that some times.
Yeah I think its pretty much a US thing. PPCGEEKS has a thread going about it and it appears to be all sprint phone related.
http://forum.ppcgeeks.com/showthread.php?t=37485
So far what I have is this: When using file explorer, under My Device Is a folder called Internal Storage. When I go into settings to check memory, I have Storage & Program, 102.55MB and 203.84MB, respectively, that's Total. In the Storage card tab, it says Not installed. And when i try to clear storage and format internal storage it says "no Mass Storage found"
So I hopped over to PPC and this is what I found, unfortunately i'm going to work so no time but will try and report later on.
Originally Posted by thacounty View Post
Ok, here is what worked for me.
Hard reset - Connect to PC, Once connected as a USB Drive, VERY IMPORTANT - Don't try to open drive, only right click.
Choose Format, FAT32, Quick Format. It took about 5 seconds, then soft reset and it is up right now... We will see.
No go, Vista won't recognize my diamond as a drive hence no format...
I now know what I did wrong, I copied the internal storage to pc then back again using the disk function instead of AS. I now have internal storage2 showing and can't access any programs.
Can anyone tell me how to rename I.S.2 to I.S please.
delete the Internal Storage folder (which will just be a folder) with total commander, resco explorer or file explorer, then connect ur phone to ur pc in disk mode, then disconnect and it should rename back!
I suddenly lost the 4GB storage... can only see 'My Device'. All music, photos gone.
I read on other thread to try hard reset, how can I do that without loosing all my files that were on the 4GB memory?
Also
Do you think its a serious issue, I should change the phone (still under warranty)
Thanks!
i think you are connected with activesync ( HDD ) so the internal 4gb is locked.
best regards kw
Hi
Is the device connected to pc via usb?
Using device as a disk drive will do that...
hard reset wont touch internal storage only phone memory.
More info
Im not connected to PC (as my laptop runs Ubuntu and cant connect Pocket Pc to it)
and as far as Im aware the active sync is not on...
help!
Try soft reset, if problem still exist try Hard reset.
http://www.hardreset.eu/htc_touch_diamond_hard_reset_soft_reset_en.html
did it
After 3 soft resets.. even a call to T-mobile (told to take the phone to the store) I got the internal storage back. Have no idea what happened or what did it, but got it.
Hope it doesnt disappear again... Thanks guys
Hi jannen,
If you phone is connected to any device (even the charger). According to the manuals if you phone is connected as with ActiveSync then "Internal Storage" is available. If the phone is connected as "Disk Drive" then wend you connect any device the drive is not available to the phone.
I fin that sometimes when I connect my phone to the charger, the phone thinks it must give connection to the device and so if I had set it to "Disk Drive", the internal memory is not available while connected.
To overcome this, I have my phone on ActiveSync all the time and not problems.
Best Regards.
Something that also happens is when the Diamond is in drive mode (\Internal Storage\ disappears)...I setup my mail to save to the Internal Storage card. Since the system no longer sees the directory, sometimes my mail creates a whole new "Internal Storage" folder and saves stuff there. When I disconnect the Diamond, I then have two folders:
\Internal Storage
\Internal Storage 2
Since my apps are on the "2", nothing shows up from the links.
The fix is simple. I just delete the new "Internal Storage" folder and reboot. Everything returns to normal.
I've tried everything, soft resets, hard resets, clearing storage + formatting, but whenever i connect it into disk drive mode to my computer, it fails to find the Mass Storage Device, on my memory tab it says "Total storage card memory: Not Installed" and i just cant seem to get it to work. I really have no idea why this is happening.
come on lad! i shouldnt even need to reply to this post.
this is normal, whenever you connect your phone as a USB drive it automatically locks the storage so your phone wont see it! its to stop two systems ( your PC and phone) from accessing/modifying the same source (storage)
elementary! my dear watson
he might mean that it is just never there... in which case, hardware fault. or FAKE. lol
I had to much stuff loaded on my phone, so I was running out of memory. I then reset the phone by using the Clear Storage, it worked great. But then I went in and told it to format the Internal Storage, as I forgot to do that part.
Now I have lost my Internal Storage. It is using the Main Program memory for this now, is there ANY way that I can get this back?
Thanks,
Bryan
Recover your internal storage
Same thing happened to me recently.
What you have to do:*Warning* You may lose the info stored in your internal storage.
Connect your phone to your pc with usb cord. Choose the disk drive option on your phone. Your pc should show that you have a usb connection at one of your various drives (e, f, g, etc.). On your pc, open "My Computer" and right click on the usb drive that popped up when your phone was connected. Select Format. *Warning* This may cause your pc to freeze, but don't be alarmed! You may have to try this several times. When this goes through, choose quick format and fat 32. After you get a message saying the drive is formatted, disconnect your phone and soft reset. When your phone comes back on, you should have your internal storage back. Once again you may have to try this several times. Sorry if this is not totally clear, but I am exhausted and will check back to see if you got it.
This also happened to me but I didn't really care about the stuff I lost so I was able to get a "brand new" phone from sprint
solution
the way I got mine to work was by doing a hard reset and by flashing the newest rom from htc. Sprint diamonds happen to have alot of these problems so they have a rom that has a fix for it. Hope this helps!!!
Internal storage
Hey i looked this up on the htc site they have a fix for it
http://www.htc.com/us/supportdownloadlist.aspx?p_id=148&act=sd&cat=all
Thanks,
foo392 said:
Hey i looked this up on the htc site they have a fix for it
http://www.htc.com/us/supportdownloadlist.aspx?p_id=148&act=sd&cat=all
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Thanks mass for posting this. I've seen countless posts reporting this problem, but never a solution. Couldn't find answer to this though: To do a ROM upgrade, do you have to go through all the SPL, .ruu, bootloader, super technical stuff that seems to be way over my head? Or, using Opera, can you just click the download link on htc site (couldn't find answer on htc site) ? Thanks much for your post.
Hey everyone, kinda new to htc phones...or rather, smart phones in general, and this diamond touch is my first, just got it...
Anyways, im not a total "noob" or anything when it comes to phones, but i can't figure out if im just stupid and don't know how to transfer files onto my phone via usb, or if there is an Actual problem....
I have my "USB To PC" Settings set on the "Disk Drive" setting, and when i plug my usb in my phone > PC i dont get any messages saying anything like the usual "Mass storage device found" etc. etc. on my computer, all that happens is a little PDA looking icon pops up in "My Computer" and when i go into it there is nothing there, Nor can i create anything in it.....
So needless to say im at a lost...i know i could just transfer music/videos and stuff via bluetooth, but that would take a VERY long time.....
Anyone have any suggestions?...
More Info:
- Yes i installed the disc it came with
- Running Windows XP Pro
- Tried soft re-setting
EDIT: Ok i take that back, that PDA looking icon is there 24/7 i thought it just popped up when i plugged the phone into my usb drive, but i guess it's always been there since i installed that disc.....so, literally nothing happens when i plug it into my computer :S...
Any help at all?...
for real...
SpawnOfSatan said:
Any help at all?...
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when you plug in usb and choose 'disc drive' on your device, you should go to 'my computer' and your pc/desktop and select g-drive, or e-drive, or one of em, open it, and you will see the folders/contents of your device 'internal storage'/storage card.
this thread is old, so I'm guessing you've already got it figured by now.
if so: mods delete this thread.