Related
I have a broken XDA Orbit / Artemis gathering dust.
Any offer considered.
Here's the extent of the damage:
Screen broke / cracked as can happen. So I ordered a replacement screen from eBay. Screen arrived, and I tried to fit it myself. Worked for about 30 seconds and then stopped working. As I had already spent my evening trying to open the damn thing up to fit the screen I gave up there.
I have no idea if it will ever work again, but someone out there may wish to give it a go. It has not been water damaged or anything, so I would guess it all works except the screen - which, although I couldn't get it to work, may also work fine if you know what you're doing.
Either reply here or PM me.
Thanks
HPJ
how much you looking for?
20 quid to send it to me?
Hi Guys,
I've had quite a few PM's asking me how much I want for it....easy answer to that is as much as possible
Seriously though, I have no idea, so whatever you want to offer.
Therefore I'll send the phone to the highest bidder. I hope that seems fair to those interested.
Please PM with your offer or put it in this thread. 'Auction' closes midday Wednesday (23rd).
Thanks
HPJ
I don't want to sit here and ***** but I need to let some of this off my chest.
My gf bought me a brand new diamond from the Europe (no proof of purchase).
Now I'm not totally concerned with the battery life, speaker volume, in-call volume, etc as I know tweaks will show up for this phone slowly slowly.
My main concern that is KILLING me and I'm afraid I can't do anything about it is my screen. Its crystal clear, but I seem to have two spots at the bottom of the screen that turn yellowish on a white screen and whitish on a black screen?
Is it safe to assume I got a faulty unit and I'm pretty much stuck with it?
I'm honestly extremely furious with this, and they are not that visible unless im on certain screens but knowing that they exist simply kills me.
I have attached a picture which should give you a decent example of how it looks. Its not that visible with this shot. One blotch right above the HTC logo and the other to the very left of that.
http://i50.photobucket.com/albums/f342/burns959/SPM_A0027.jpg
Call HTC service/support they should do an in warranty repair. There is no need for proof of purchase because they can just warranty it off the build date. I had to do this with one of my Tilts, did not have a receipt but they repaired it under warranty for free based off the build date. It did take 2 weeks for the whole process though.
Jeff
HI,
The battery life and other tweaks are already around and they have a made a massive difference to my diamond. (latest UK rom and a few tweaks)
You should not be stuck with it... have you called HTC ? how come you have no proof of purchase ? Even so you should still be able to contact HTC give them the serial number and be able to send it back. You may have to wait while it is fixed but hey its worth it.
The only other option is to buy a new screen (about £70) and fit yourself.
I can see how it would bug you just knowing the screen issue is there, but i am sure you are not the only person to have a fault, these things do happen.
I would be interested to hear what HTC have to say.
Vector-SS said:
I don't want to sit here and ***** but I need to let some of this off my chest.
My gf bought me a brand new diamond from the Europe (no proof of purchase).
Now I'm not totally concerned with the battery life, speaker volume, in-call volume, etc as I know tweaks will show up for this phone slowly slowly.
My main concern that is KILLING me and I'm afraid I can't do anything about it is my screen. Its crystal clear, but I seem to have two spots at the bottom of the screen that turn yellowish on a white screen and whitish on a black screen?
Is it safe to assume I got a faulty unit and I'm pretty much stuck with it?
I'm honestly extremely furious with this, and they are not that visible unless im on certain screens but knowing that they exist simply kills me.
I have attached a picture which should give you a decent example of how it looks. Its not that visible with this shot. One blotch right above the HTC logo and the other to the very left of that.
http://i50.photobucket.com/albums/f342/burns959/SPM_A0027.jpg
Click to expand...
Click to collapse
Since youve got this device early in its life (WAAAAAAAY under a year) get in contact with HTC and they will probably just ask for the serial number from under the cover.
I returned my TyTN after around 2 months to get the screen alignment issue fixed, they didnt ask for proof of purchase even though I had it etc....so wasnt a problem.
Had this been a year later then it might be a different story
Get onto HTC about it....and be calm with them remember this sort of thing always happens with consumer electronics it is nothing personal.
No it's not very visible!
Do you need proof of purchase for a repair? It's not like it could be out of it's warranty. If you do then contact the retailer or get a bank statement.
You're not alone though. I have a small guy inside mine waving a torch at me just above the home key. He's a little sh*t, but I'm the bigger person so choose to ignore him.
I have to agree with these guys. I'm on my 3rd or 4th HTC product and I'm here to tell you that their service is SECOND TO NONE.
They are one of the few companies if you call their customer service, they actually answer the phone, speak english and resolve your problem without putting you on hold.
Call them, you shouldn't have any issues.
Mark
Wow, I already feel so much better. I mean i was so hyped up with the VGA screen with this phone but it did let me down. I hope HTC acknowledge this problem and fix it for me.
I had initially contacted HTC America for repairs and they told me to call Europe. I did but they were closed. I sent out an email to HTC europe and I'm waiting for a response. Maybe it's better if I pick up the phone and call them in person?
I will report tomorrow if anything happens in regards to this topic.
UPDATE:
I contacted HTC America and told them about my problem, and to my surprise they were extremely helpful thus far and are taking my phone in for repair.
They asked where the phone was purchased and I told them, but did not ask for a proof of purchase.
I will be sending it out tomorrow and hopefully receive it back in 2 weeks time maximum. After that, let the modding begin
+1 for HTC support - really great service.
EDIT:
Forgot to mention; First person I talked to was not able to help me out and told me to contact HTC Europe. Hung up the phone and called again and I went right through
Vector-SS said:
UPDATE:
Forgot to mention; First person I talked to was not able to help me out and told me to contact HTC Europe. Hung up the phone and called again and I went right through
Click to expand...
Click to collapse
some muppets do occasionally escape form jim hensons workshop!
Had to send mine in for repair due to the earpiece speaker had an annoying buzz at medium to high levels. Called HTC UK, told them the problem, they said they can repair it no problem, they sent an UPS delivery driver to collect my phone from my house. They received it next day.
Took about 10 days in repair but came back today well packed in a small box, gave it a good test and it now works perfectly .
When I received it back they left the test rom, radio and boot screen on it and wiped the internal storage. Made a backup before I sent it though .
First repair I have sent to HTC as usually all my HTC phones I have are through Orange UK and if I have any faults, they send out a replacement handset in less than 24hrs to the door, driver gives me new phone and I give them the faulty one .
For excellent customer service I give HTC a 10 out of 10
So maybe I should wait a couple more weeks before I send it in. Then there is a possibility of a replacement with a working US 3G version
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
If you got it off ebay, att doesnt want anything to do with it. You can try for HTC support, but i have no idea how HTC is with that kind of stuff.
Do a hard reset, and see if that helps any.
I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.
HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.
I've had good experiences with HTC.
SpugDarktyde said:
HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.
Click to expand...
Click to collapse
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric
Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse
The first thing u should do is figure out if it is hardware or software related. Just do a hardreset and see if that helps. If not, then its most likely hardware related.
Check in Settings - Buttons what button is assigned to the recorder (usually the one on the left side), remove that assignment.
The button must be stuck or the sensor below it faulty, so it senses that button always pressed.
Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse
landwomble said:
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric
Click to expand...
Click to collapse
Dont get me wrong, I wasnt slating HTC for their support, I'm with you on that one. I've just seen jobs that have been bounced back from them (rightfully so) and was just giving the worst case scenario, that being that HTC dont actually have to fix it.
the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser
Square Trade
After this happened to me the first time I got some bunk electronics from ebay, I started using squaretrade.com. They will give you a warranty at about 50% of the cost of a Manufacturer/Dealer warranty and have a five day fix/replacement guarantee.
I would like to thank everyone for their reply I can see this is a dedicated community.
Starscreamer said:
I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.
Click to expand...
Click to collapse
Last night I reverted back to my factory rom but this did not fix the problem. Some odd things that I noticed that has me completely baffled is that only the directional keys (up, down, right, left) work on the keyboard but nothing else works. I tried doing a hard reset but that didn't wont since the 2 soft keys are not responding.
jahrami said:
the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser
Click to expand...
Click to collapse
That manual seems very complete if I can't get HTC to fix it I will attempt to fix it myself. Does anyone know if I can purchase replacement part?
There's some hope for you. I bought my Tilt off of Ebay. AT&T warranted it from the day that it hit their network with my SIM card. So although it was originally purchased from AT&T (by the ebayer seller) on Oct 17th 2007, my warranty started December 6th 2007. No receipt required. They swapped it no problem. The TILT has a 365 day warranty via AT&T.
Just make sure you deal with a service center and not the individual stores. Go to attwireless.com and search for "TILT Warranty" .. look for the service center information.
Mine was swapped with no hassle in about 5minutes (I had a rom issue). One note if you go this route, check the replacement! My replacement has key-sticking issues (the right key on the keyboard gets stuck down, etc). The speaker (for phonecalls, not external) also is a little more muted than my old one (I sometimes have trouble hearing people). I may rewarranty it.
*edit*
Here: http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB64687
The service centers are contractors (I could tell by their shirts, saying "Company Name: Authorized AT&T Tech"), so I really don't think they care, as long as they can warranty it they will because it is more money for them. Just my thought.
As the above poster said, AT&T WILL do warranty exchanges on tilts bought through ebay or otherwise. I bought one off of craigslist and had it exchanged when a key on the keyboard stopped working. No problem. It is warrantied for 1 year after it is first used on their system.
The people stating otherwise are flat out wrong.
Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.
Richie V6 said:
Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.
Click to expand...
Click to collapse
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.
KyleK29 said:
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.
Click to expand...
Click to collapse
The touch pro is very sexy
congratulations
Richie V6 said:
The touch pro is very sexy
Click to expand...
Click to collapse
Its served me well for the past year but now i fear it has gone kaput..
2 days ago i noticed my homescreen had "no service" listed.
strange as i normally receive a 3g signal fine in my area with no loss..
So i figured take the sim out,
give it a clean and pop it back in
That came the same thing,
"no service"
So i took that sim out and tried my others [o2/tmobile and lebara]
Same thing, wouldn't get a signal..
==
So afraid to say this thing may end up on ebay or in the free ads as a faulty/repair handset as im lost with what to do.. >__<
Any advice guys?
[EDIT]
Yes the phone was unlocked,
must've been through atleast 14 different roms over time but that shouldnt effect this surely.. o__O
Have you tried a hard reset or reflash?
If your phone still dead..when there's a dead body...commonly there's always an autopsy . It can be hardware (antena), maybe something is loose in there.
Try hard-reset if not working flash stock and see if disabling 3G helps... Check no problems carrier side.
As Mr Clown said genrally a way to fix you just have to try every scenario and if not then might be hardware @ which point you can decide if worth the time/outlay?
Thanks guys for the info,
@MrClown I have tried a had reset to only end up in the same situation,
I will attempt a stock rom flash tonight to see if that helps
@Stylez Again i will try a stock flash and see if it helps,
Found a good one on the wiki so that should help
My guess is hardware related as the phone had been dropped a few times in the house albeit over many months not repeatedly,
I'll report back later guys
so thanks for the advice
hey dude! all is not lost! this is a common problem with the kaiser due to the sliding mechanism, i.e. "moving parts". over time, the wear and tear often causes the "main flex cable" to become loose/faulty. i had the same problem at the beginning of may 2010...had it fixed in 1 week and it worked fine. then i got an HD2 in june 2010 but the kaiser still works just fine!
i had made up my mind that the kaiser needed to be replaced the day it went bad. BUT i did not give up hope on it and decided to have it repaired because it is worth more in the second hand market with working phone functionality. did a simple cost-benefit analysis and figured i'd have it repaired AND get an HD2.
wouldn't you know it, i ended up GIVING the kaiser to my brother...had i sold it to a potential buyer, i'm certain it would be worth more if the phone parts work.
...and just to summarize! HD2 is GREAT! but i really miss the hardware keyboard of the kaiser and the super duper redundancy the kaiser had in terms of buttons...D-PAD+jog wheel+arrow keys on hardware keyboard, THREE OK buttons...count them! TWO start menu buttons. oh and the HD2 has a soft reset button in a REEAAAAAALLLLLLYYYYY difficult to access area behind the battery cover, unlike the kaiser's super friendly poke-the-stylus-in-the-hole approach. BUT i highly recommend the HD2 if you still fancy windows mobile...fast, HHUUUUUUGGGEEEE screen, and it seems android just might happen soon on the HD2.
ASCIIker said:
hey dude! all is not lost! this is a common problem with the kaiser due to the sliding mechanism, i.e. "moving parts". over time, the wear and tear often causes the "main flex cable" to become loose/faulty. i had the same problem at the beginning of may 2010...had it fixed in 1 week and it worked fine. then i got an HD2 in june 2010 but the kaiser still works just fine!
i had made up my mind that the kaiser needed to be replaced the day it went bad. BUT i did not give up hope on it and decided to have it repaired because it is worth more in the second hand market with working phone functionality. did a simple cost-benefit analysis and figured i'd have it repaired AND get an HD2.
wouldn't you know it, i ended up GIVING the kaiser to my brother...had i sold it to a potential buyer, i'm certain it would be worth more if the phone parts work.
...and just to summarize! HD2 is GREAT! but i really miss the hardware keyboard of the kaiser and the super duper redundancy the kaiser had in terms of buttons...D-PAD+jog wheel+arrow keys on hardware keyboard, THREE OK buttons...count them! TWO start menu buttons. oh and the HD2 has a soft reset button in a REEAAAAAALLLLLLYYYYY difficult to access area behind the battery cover, unlike the kaiser's super friendly poke-the-stylus-in-the-hole approach. BUT i highly recommend the HD2 if you still fancy windows mobile...fast, HHUUUUUUGGGEEEE screen, and it seems android just might happen soon on the HD2.
Click to expand...
Click to collapse
Well if you'll care to enlighten me on where i could get this repair done id be most glad,
Wont be handing it to the people in my local market to fiddle with as i dont trust them at all
As in regards to the previous two guys a stock rom didnt help at all it still refuses to get a signal,
so its definatly something to do with this "flex cable"
But in regards to the HD i wont be getting one,
Most likely i'll be getting another xda exec [htc universal] for my social needs,
I have a tendancy of using dated hardware and pushing their limits
sure dude! i'm just going to post links here of THREE other threads about this issue (so you can verify with some more testing if the flex cable is really the actual issue), in which i have contributed my experience. you can read my posts there as well as all the other very helpful posts of other members.
http://forum.xda-developers.com/showthread.php?t=515264
http://forum.xda-developers.com/showthread.php?t=692530
http://forum.xda-developers.com/showthread.php?t=620069
summary: first try some of the debugging techniques mentioned in the above threads and look for signs that the flex cable is indeed faulty. if so, you have 2 options:
1. get a do-it-yourself kit (available on many websites and also on ebay) and errrr do it yourself!
2. have someone reliable and experienced with such repairs carry out the repair.
i had to go for option 2. and i had to rely on the parts that the service repair guy had to offer (he cannibalized the flex cable from a tilt so the front camera of my tytn2 is no longer detected!).
i totally understand the need to milk out every last drop from these expensive devices. i truly respect the tytn2 even though it is an old device. that little bugger still has so much potential. hope this helps!
Ahhh much thanks for the information man,
You have no idea how appreciative i am
Its definatly a hardware issue so its gonna have to be a replacement fixup for myself,
Looking into this listing on ebay:
http://cgi.ebay.com/HTC-TyTN-II-P4550-Kaiser-Flex-Sim-Card-Slot-Repair-Part-/290442707411?cmd=ViewItem&pt=PDA_Accessories&hash=item439fbc01d3
Essentially from hong kong as usual but that looks like it would do the job,
The only problem now is that i have ZERO experience with mobile based mainboards and hardware changing,
Give me a pc or mac anyday and ill be done in seconds but im afraid im blank for mobile operations,
Would any UK members be able to give advice as to somewhere i could get this fitted?
Only option i can think of is at the carphone warehouse..
as in my first post i dont really wish to give this to the market people for a botched job
And much thanks to ASCIIker for all the helpful information,
cos id really dread getting rid of my TyTN II >_<
Hello all,
Have this baby since Dec. 2013 when I swapped it from a broken one.
Has been running since, no problems, no root, no unlock, all well.
Switched it to power off before a trip and wanted to power back on in airplane, no nothing, silence.
Long press, vol down + power, up + power, no change at all. Charging shows keyboard is full, no light on tablet. Connection to PC also nada.
Any ideas?
Ruud
Sent from my HTC One using Tapatalk
Well I'll be damned. Brought it to Asus. First off they told me that the tablet purchased in Holland does not have warranty in Russia, so I am to pay myself. I paid for a diagnose, so at least they tell me what's wrong. The result is, they told me the screen is completely to be renewed. My disagreement with this is simple. The screen goes dead and also no light is showing the charging status? The screen is dead but the device works, no way, then I should feel a vibration on power-on, because I power it down. The screen is dead and why does the HDMI not give output either?
So my question to You guys here, is this really possible ?
I disagree to pay 200 Euro's for a device still in warranty for a display repair, so I will have it returned to Holland and do warranty there, but I am really pissed with this.
AND, what a beaty to keep the nicely fitting TF700T in my hands again, it does not have the crazy connection between keyboard and tablet, this was SOOO much better.
Regards,
Ruud
Sent from my HTC One using Tapatalk
Ruud Westerhout said:
Well I'll be damned. Brought it to Asus. First off they told me that the tablet purchased in Holland does not have warranty in Russia, so I am to pay myself. I paid for a diagnose, so at least they tell me what's wrong. The result is, they told me the screen is completely to be renewed. My disagreement with this is simple. The screen goes dead and also no light is showing the charging status? The screen is dead but the device works, no way, then I should feel a vibration on power-on, because I power it down. The screen is dead and why does the HDMI not give output either?
So my question to You guys here, is this really possible ?
I disagree to pay 200 Euro's for a device still in warranty for a display repair, so I will have it returned to Holland and do warranty there, but I am really pissed with this.
AND, what a beaty to keep the nicely fitting TF700T in my hands again, it does not have the crazy connection between keyboard and tablet, this was SOOO much better.
Regards,
Ruud
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
TF701 doesn't have vibration.....
Hello Darren,
not only do I seem do mix up my devices, I also do not seem to control them all, I was sure I reacted to this already. Yet, in Tapatalk I see your message is the last.
Sorry for mixing them up, it must be my HTC One which is 'waking me up' with a vibrate instead.
Yesterday I received my TF701T back from the local Asus Premium Service and I 'am not too impressed'.
To give You an idea of my bad feeling:
I gave a device which did not give any reaction at all, to whatever I do.
1)I was returned a device which shows the charging orange led, they must have changed something.
2)the charging light does not turn off, even after a complete night charging
3)touching the power button now turns on the display backlight, it can easily be noticed it bad light, it certainly did not do that before (I would have known I have a display problem).
-There are some scratches on the devices back which were not there before. Nothing to be angry about, but not made by me. The front is full of fingerprints, also certainly not how I gave it to them.
So, did I get something else back? I certainly have that feeling, but will probably never be able to show this. Do I judge this 'Premium Service', certainly not. I would have expected better care and an explanation on the changes.
The diagnose just says 'LCD Module needs to be exchanged'. My question as to 'why' was not answered, we do not do such diagnose.
My question 'if this would have been warranty, would it have been a Russian purchased device' was answered, 100% for sure. But as I have purchased it in Holland they are forced to deny the warranty. I would have to pay 213 Euro next to the 20 Euro I already paid for the diagnose. I decided to return the device to Holland for warranty repair instead. A new device including the Eng/Rus keyboard would be just double the price of the repair and makes it quite unrealistic to me.
Next to explaining this whole situation and providing copies of the documents given by Asus Premium Service here, when I give it away in Holland, anything else I should do?, other proposals ?
Ruud
Sent from my HTC One using Tapatalk
Ruud Westerhout said:
Hello Darren,
not only do I seem do mix up my devices, I also do not seem to control them all, I was sure I reacted to this already. Yet, in Tapatalk I see your message is the last.
Sorry for mixing them up, it must be my HTC One which is 'waking me up' with a vibrate instead.
Yesterday I received my TF701T back from the local Asus Premium Service and I 'am not too impressed'.
To give You an idea of my bad feeling:
I gave a device which did not give any reaction at all, to whatever I do.
1)I was returned a device which shows the charging orange led, they must have changed something.
2)the charging light does not turn off, even after a complete night charging
3)touching the power button now turns on the display backlight, it can easily be noticed it bad light, it certainly did not do that before (I would have known I have a display problem).
-There are some scratches on the devices back which were not there before. Nothing to be angry about, but not made by me. The front is full of fingerprints, also certainly not how I gave it to them.
So, did I get something else back? I certainly have that feeling, but will probably never be able to show this. Do I judge this 'Premium Service', certainly not. I would have expected better care and an explanation on the changes.
The diagnose just says 'LCD Module needs to be exchanged'. My question as to 'why' was not answered, we do not do such diagnose.
My question 'if this would have been warranty, would it have been a Russian purchased device' was answered, 100% for sure. But as I have purchased it in Holland they are forced to deny the warranty. I would have to pay 213 Euro next to the 20 Euro I already paid for the diagnose. I decided to return the device to Holland for warranty repair instead. A new device including the Eng/Rus keyboard would be just double the price of the repair and makes it quite unrealistic to me.
Next to explaining this whole situation and providing copies of the documents given by Asus Premium Service here, when I give it away in Holland, anything else I should do?, other proposals ?
Ruud
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
waste of time if you ask me. i sent mine twice now, just got it back and now the sd card inthe dock doesn`t work immediately noticed.
It just mounts un mounts over and over formatted the sd and tested other devices \. so hey failed to repair.
I have now demanded a new one but asus still say only repair..
well i have owned the device for 5 months and they have had it for 3 month of that time......
not to mention they didn`t fix the issues it already had. even though claiming they replaced the board.
and i can see the keyboard has marks along the side as if the repairer couldn`t open it and damaged the plastic seals.
so i have escalated this and refused to repair a third time. i said send me a new one and i will send you my faulty one. otherwise i go to the fair trade for a complaint here.
Also several people on the forum have tricked themselves into believing this tablet is now great and no issues because they are using software better than the poorly delivered asus version.
yet when i read over their posts from the return from repair at asus they stated it still disconnects on occasions.
Well i`m sorry for being negative but while yes the device does have great specs and looks nice and should have been a top market seller, ASUS delivery of build quality destroyed any chance of that.
The lack of any dev except from 2 people shows just how poor this device is. compared to the tf700 which was terrible in io and had tons of people complaining yet it still received alot of development comparative to this device.
best of luck on your warranty adventures. lets hope Holland has more competent repairers than most other countries.
malos1984 said:
waste of time if you ask me. i sent mine twice now, just got it back and now the sd card inthe dock doesn`t work immediately noticed.
It just mounts un mounts over and over formatted the sd and tested other devices \. so hey failed to repair.
I have now demanded a new one but asus still say only repair..
well i have owned the device for 5 months and they have had it for 3 month of that time......
not to mention they didn`t fix the issues it already had. even though claiming they replaced the board.
and i can see the keyboard has marks along the side as if the repairer couldn`t open it and damaged the plastic seals.
so i have escalated this and refused to repair a third time. i said send me a new one and i will send you my faulty one. otherwise i go to the fair trade for a complaint here.
Also several people on the forum have tricked themselves into believing this tablet is now great and no issues because they are using software better than the poorly delivered asus version.
yet when i read over their posts from the return from repair at asus they stated it still disconnects on occasions.
Well i`m sorry for being negative but while yes the device does have great specs and looks nice and should have been a top market seller, ASUS delivery of build quality destroyed any chance of that.
The lack of any dev except from 2 people shows just how poor this device is. compared to the tf700 which was terrible in io and had tons of people complaining yet it still received alot of development comparative to this device.
best of luck on your warranty adventures. lets hope Holland has more competent repairers than most other countries.
Click to expand...
Click to collapse
Again and again, people never get tired..... I am using stock, with no problem... and I do not have to say it everytime someone has a problem. For the 10000000000000000000 time, unlike those who have a problem, those who dont will not post!!!! Regarding the development.. it is called devlopment... what are you lookinf for to develop? And if you think that developing is lacking because of the problems the tablet has, have a look on the samsung note2014... except if you think it has too, problems!
Rikodu said:
Again and again, people never get tired..... I am using stock, with no problem... and I do not have to say it everytime someone has a problem. For the 10000000000000000000 time, unlike those who have a problem, those who dont will not post!!!! Regarding the development.. it is called devlopment... what are you lookinf for to develop? And if you think that developing is lacking because of the problems the tablet has, have a look on the samsung note2014... except if you think it has too, problems!
Click to expand...
Click to collapse
+1 :angel:
Thanks guys for your opinions.
I have had the device back now for 2-3 days and it is charging continuously, the orange light never changes to green.
The changes of the device after the diagnose are so noticable that I am just wondering:
-did I get my device back or another one?
-did they replace my display for a broken one?
-did they remove or exchange the battery while they had it open?
As the device has no serial on the outside any of the above are possible.
Does any of You have an email from Asus where I could inform about what happened, before the device is even send to Holland again.
Edit: Even one more difference. If I connect it through USB with my PC and use Volume-Down + Power to switch it one, the PC is recognizing, installing a driver and comes back with ASUS Android Bootloader Interface (Device driver software installed successfully)
For the pro's, is there any way I could get to 'talk to the device' and see its content?
Over the weekend I am to try to connect through HDMI if I can see inside.
Regards,
Ruud
Sent from my ASUS Transformer Pad TF700T using Tapatalk