Related
The following (long!) post was originally posted at the PointUI forum, but I thought it best to cross post it here. I've tried to organize it as best as I can and appreciate those with the patience to read it and the good will to offer help.
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My AT&T Tilt (HTC TyTN II) is basically out of commision right now, and I can only track the source of the problems back to the latest update of PointUI (v1.02b, Feb. 4th 2008), as I've done nothing else with the phone since. However, seeing as how I've uninstalled PointUI and the problems persist (and are getting worse), I suspect a virus is afoot, or some other lovely problem.
Since the update, I've experienced the same problems as everyone else on this PointUI thread (system hangs on "running apps" screen and randomly), but in addition to that, several other things. I am running the stock AT&T ROM without the bloatware. These have been my symptoms for the most part since then:
Periodically, animations between menus would slow down considerably and sometimes freeze for a moment, even when I had nothing else running in the background. This would happen for any menu: the cog, the bottom bar, favorites, etc.
The touchscreen would stop working (usually, only within PointUI). This usually happened when animations would slow down, but it would also occur alone, randomly. The hardware buttons would still work during touchscreen failure, usually, but sometimes they wouldn't, and I would have to soft reset.
Sometimes, the power button wouldn't work, and I would press it several times thinking I didn't do it hard enough the first few times. After ~20 seconds, the screen would turn itself off and on. When the screen was on, it would not responding to touches.
The PointUI top bar that appears when using any application would, at random, not work. By this I mean when I would tap it, it's like it wasn't even there -- the Start menu would come down, or the volume control, date/time, etc. depending on where I tapped it. Also, the top right button (red X, or the check mark) would not display correctly in programs or the today screen (a check mark when it should be an X, etc.), randomly, and would not be responsive.
Yesterday (Feb. 23rd), things took a turn for the worse. Here's what happened:
When I started up Tom Tom, the screen went completely non-responsive. Only buttons would work.
After exiting Tom Tom (in an attempt to restart it), the touchscreen would continue not to work, both in PointUI and regular old Windows.
Shortly following this, buttons would stop working, and the entire phone would freeze up. Couldn't turn the touchscreen on and off. I did a soft reset.
During startup, when it showed the AT&T logo, the screen dimmed itself to the lowest brightness setting (it never does this). It would remain this way all the way through the bootup process and into Windows as well, never getting any brighter. Even after going to the backlight settings and increasing the brightness, the screen would get brighter, but would never turn off.
Once in Windows, the touchscreen was completely non-responsive. Buttons would still work, but everything would move really slow.
The screen would never turn itself off. Also, when pressing buttons, the screen would never get any brighter.
After mashing the buttons a bit (in anger, yes, but lightly), the touchscreen alignment application came up, asking me to touch the screen in a few places. This worked.
Then, a call came in. The screen froze during the animation for the notification of an incoming call. Also, the phone started to ring, but within 1 second stopped. However, it would vibrate nonstop (my phone is setup to ring and vibrate at the same time) till the end of the earth!
At this point, none of the buttons would work, not even the power button. Did a soft reset.
This was followed by the same exact symptoms ~4 times (touch screen not working, never turning off and staying at the same brightness level, etc). Outgoing calls would work ok, but each time, a call would come in and freeze up my phone.
Eventually, after several resets, the touchscreen would work without having to mash the buttons to get the touchscreen alignment app running. However, it would still freeze on incoming calls (only).
Somewhere between all the resets, I realized that sliding out the keyboard would never switch the screen to landscape. I can still type and my text would show up on-screen, and screen taps still work properly (even touchflo), but all of this would occur while still in portrait mode.
Lastly, the power button would only work once. It can turn the screen off, but not back on, ever.
Somewhere, between the resets, I uninstalled PointUI, which did nothing. I also tried running Sprite Backup, which would never open (and still doesn't at time of writing)!
Before the PointUI update, none of these symptoms were present (earlier release was v1.01b, used since early January). After the update, they began creeping up, getting worse over time. I have installed nothing else since the update, and have only ever sync'd the phone with my computer to charge it.
Today (Feb. 24th), it started getting a little worse...
When I make calls, sometimes the microphone doesn't work at all. I can hear the person I'm calling, but they can't hear me.
Sometimes, the green phone button won't start the phone application.
Power button isn't turning off the screen anymore at all.
This is the current status of the phone. Weathered, battered and beaten, it marches on, still capable of opening the HTC Audio Manager and playing my MP3's in consolation.
Any help regarding the source of these issues is greatly appreciated.
Some additional notes/summary:
I am running the stock AT&T ROM without the bloatware.
I haven't dropped the phone or let it get wet.
I may hard reset sometime this coming week, probably Monday. The first thing I'll do is reinstall PointUI v1.02b, and maybe TomTom. We'll see how that goes.
You know, the more I read this post, the more it seems like a virus.
Man... just hard reset/flash a new rom and be done with it.
SH4YD33 said:
Man... just hard reset/flash a new rom and be done with it.
Click to expand...
Click to collapse
I thought the above was the reason we DIDN'T have WM viruses?
Virus + Hard Reset = Problem solved?
SH4YD33 said:
Man... just hard reset/flash a new rom and be done with it.
Click to expand...
Click to collapse
I agree, at least that way you know if its hardware or software related and you stop fighting a losing battle
MM
tsadek said:
I thought the above was the reason we DIDN'T have WM viruses?
Virus + Hard Reset = Problem solved?
Click to expand...
Click to collapse
That's why I haven't bothered with any of the anti-virus programs out there. Why bother having a constant drain on the system resources when you can do a hard reset, and restore all the cabs & hacks in under 30 minutes?
-Jay
Just an update here, my phone started acting up again ~5 days ago: freezing on incoming calls, not switching to landscape when sliding out the keyboard, never turning the screen off, etc. 3 days ago it got better, and I was able to run Sprite Backup and tried to restore the phone back to my pre-PointUI days. It had to reset, and on that same reset, Sprite didn't run -- the phone just booted into Windows, and all my problems came back.
Last night, I got a call that froze up my phone again. So I reset it, and by surprise, Sprite Backup ran and started restoring my phone. Now it's back to the way it was in January, and everything works perfectly! This backup was made before I ever installed PointUI.
Bottomline, no PointUI, no problem.
However, I should say that with v1.01b, I never experienced any of these issues. Because of my experience, I'm not giving any test versions a try, but I may install 1.03b, when it comes out. Definitely doing another backup before that too.
Thank you everyone.
Sounds to me more like a hardware issue, perhaps with your SD card.
I had the same issues you were havingh, but without ever having installed PointUi on my Kaiser.
I was using Dutty's Rom version 7 with radio 1.27.xx
only installed aps : TomTom and SPB brain training
So it would seem this is a WM or TomTom triggered issue....
My Kaiser just started doing this very same thing today. I'm running the standard AT&T WM6.1 ROM and have been successfully since December 07. I have a 6GB SD card with TomTom on it, also have had no issues until now. Today, the screen didn't switch into landscape upon sliding the keyboard out; the camera freezes and/or is unresponsive; power button doesn't work (on OR off; with or without SD card inserted); couldn't pick up a call earlier today; TomTom freezes when loading; WM player freezes while loading media.... I have not installed any apps on this thing since January. Seems to me like some memory corruption going on, possibly page file related.
I *did* notice that I had about 45MB worth of temp internet files cached and cleaned those up earlier today after these symptoms started. Didn't fix the problem though, but being low on main storage may have contributed to the corruption problem.
I had hoped I wouldn't need to hard reset my phone but here we go....
I recently falshed the new WM6.1 ROM from the HTC website. The only problem I can't seem to get around is when the phone is locked and put in sleep mode, a few seconds later the screen will flash white for a second. And then periodically blink white. Mainly I don't want to waist precious battery life. Its now driving me insane. I've looked and searched for hours on hours and can't find anything like this.
I've hard reset, soft rest. Got rid of the bloatware. But still got this blink.
Any help would be greatly appreciated!
Thanks in advance!
I've came across this several times with many 6.1 roms. I am not sure if a fix exists. However, this has never bothered me. I simply click the power button twice and the blinking stops. Hope this does the same for you.
All The Best.
Same thing happens to me. I will be watching to see what the response is. Bugs me too. No idea how many times that's happening while it's in my pocket or something - not good for battery life and can't be good for the screen either...
Empire101 said:
I've looked and searched for hours on hours and can't find anything like this.
I've hard reset, soft rest. Got rid of the bloatware. But still got this blink
Click to expand...
Click to collapse
As already mentioned several WM 6.1 ROMs suffers from screen flashes relating to power management issues. Using the latest HTC WWE WM 6.1 ROM the TyTN II will occasionally require two button presses to come out of power saving mode.
If you were happy/happier with the WM 6.0 ROM complain to your ROM provider and if necessary request it be reverted (or read up here and once you know whats required, do it yourself). I don't see any 'new' official ROMs coming for this device now it's comparitively elderly, so I think it'll be up to you to come up with a solution.
HTC has provided an HotFix for that issue at :
AT&T Tilt WM 6.1 Backlight HotFix
But Truely speaking, I installed and it didn't worked for me.
It might work for you, so just give a try.
Regards,
Thanks guys. I'll try the double push of the power button and see if it works, if not I live with it a little longer, till I go mad.
If I can't take it anymore I'll just re-flash to a different ROM.
Once again, thanks for the replies.
By the way the BACKLIGHT HotFix didn't work for me either. I think thats mainly to fix issues with the backlight timer always reverting back to 10 seconds, no matter what the user setting is.
Happened this morning, I noticed that my diamond2 is not responding when pressing the power button as usual... black screen!
It wakes-up in two cases:
1. soft reset with the stylus.
2. removing the battery and putting it back then pressing the power button.
This happens after I leave it turned off for 5 minutes. It is working fine as long as I don't turn it off. When it is off 5 minutes then no response!
Note: I am using the latest htc rom.
Don't know if this is a software or hardware problem. Any help is much appreciated.
I have actually had a fairly similar problems with my TD2. Not regular and not at spercific times like after 5 minutes but there have been times when my screen doesn't want to turn back on, the device is still on because it still make some of the regular sounds, eg the ping on the home button but the screen is dead.
Like you it will only wake again after a battery out reset, sometimes after several attempts.
I'm pretty sure this is hardware related as like you i'm on an official rom. The first time this happened was after using the phone as a modem and it got quite hot so i think perhaps heat is loosening the connection to the screen, only a guess though so any other opinions welcome.
After trials for 8 hours, I figured out a work around.
I Forced the mobile to work in the GSM only band, from that moment, it is back to normal... 3G is important to me, but I think I will wait until the WinMobile 6.5 is out for our TD2... may be this will solve the issue!
Hard reset it at least once..... That may take care of the freezing issue.
tomtommy306 said:
Hard reset it at least once..... That may take care of the freezing issue.
Click to expand...
Click to collapse
did not solve the problem! could this be a network problem or the device's radio rom?
My phone did the same, i disabled the TouchFLO and it worked Fine
mkh1983 said:
My phone did the same, i disabled the TouchFLO and it worked Fine
Click to expand...
Click to collapse
This one also did not solve the problem. Any other suggestions!
Problem solved
As I guessed, it was a network error and problem sovled after changing my Sim Card and getting a new updated one from the Service Provider!
Now my TD2 can sleep well and get back whenever called
6.5 is out, has been out for a while now for the TD2...What are you waiting for, might solve this issue...gogogo!
Free Man said:
6.5 is out, has been out for a while now for the TD2...What are you waiting for, might solve this issue...gogogo!
Click to expand...
Click to collapse
I have the same problem and i notice that sleep everytime who i use Alarm(clock)...
Noticed that??????
Some times alarm clock sound doesn't work.... the audio level is high...
Free Man said:
6.5 is out, has been out for a while now for the TD2...What are you waiting for, might solve this issue...gogogo!
Click to expand...
Click to collapse
I am afraid I have to bump the thread.. I received my device from the HTC service with a new 6.5 ROM installed, and I started having this problem. The deviced sleeps and does not react to pressing Power button, neither to pulling the stylus. The only way how to wake it is to remove the battery and switch it on again. Any idea how to solve this?
The same problem
cassper1 said:
I am afraid I have to bump the thread.. I received my device from the HTC service with a new 6.5 ROM installed, and I started having this problem. The deviced sleeps and does not react to pressing Power button, neither to pulling the stylus. The only way how to wake it is to remove the battery and switch it on again. Any idea how to solve this?
Click to expand...
Click to collapse
My TD2 starts the same problem . After some standby time the power button stops working. I tryed to re-flash ROMs , Hard Reset, Change the battery, and nothing solve the problem. The Power Button not working! The only way is soft reset... Any idea?
This is referred to as the "Standby of Death"
The only fix I am aware of is to flash a custom ROM.
hello guys. there is no need to flash a new rom. i had same issue, but hard reset and backup restore helped me. try this on your phone. for back-up, use sk tools
http://www.s-k-tools.com/index.html?sktools/m_feat.html
My tilt started flashing/blinking at times. I dont remember i have dropped it or exposed it to water/magnet or anything. i think i have installed some applications (incluing flash themes) and after that this problem is happening.
Now i disabled flash themes and still the problem happens. Power charge is proper (i tried different battery also). it flashes for a second and sits idle and this happens randomly like once in 10 mins or 15 mins or so.
Anybody faced similar problem or know solution for this? i tried soft reset also. nothing works.
I am using default ROM when i bought in US with ATT (3.57.502.2 WWE)
any help is appreciated.
Hard-Reset if not sure how the WIKI will tell you
I'm sorry to have to ask, but I'm at a loss at this point, I've fixed this problem 3 times, and it keeps coming back.
AT&T tilt, unlocked, Solace 3.1 ROM
HardSPL 2.97
The phone works perfectly fine, except when I have to restart it, then it gets locked in the Bootscreen....and becomes very difficult to get it out. I try a soft reset, hard reset, nothing seems to work.
When this originally happened, I reloaded Solace 3.1 only to have it continue to be locked in the boot mode. Finally I I noticed the camera button and the power button appear to get locked into the on position, so i would manually create space between the button, and the actual activating button within the phone. It has worked 3/200 times I have had this problem. Overall I solved it by never restarting or resetting the phone, but eventually even with a ram cleaning program it becomes a problem.
If I'm thinking of the wrong solution let me know, it now appears to be stuck again in the on position for the power button....I basically ripped off the outer camera button, and now have to manually press the small one within the phone to activate it manually. I still can't get it off the bootloader, and its quite a frustrating problem.
Again, everything software wise works like a charm, I would have to think it isn't software related. Any ideas? I'm at a loss at this point, and using my phone from 2 years ago as a result.
Have U tried using another ROM besides the Solace ?