Camera not working - Touch Diamond, MDA Compact IV General

In all cases my camera is not working.
In some ROMS I get an exception in "device.exe". In others I don't get the exception but the camera will either way not work.
The camera gets started and I only see a black screen. If I touch the screen the camera controls come up. If I place my finger on the touch-sensitive circle the camera makes the sound of zooming in and when I press that button nothing happens. After a few minutes a popup is shown stating:
"Unable to capture photo. Unable to get frame data from camera device."
Does anybody else have the same problem?
I tried the following things (individually, not in order). HardSPL (1.40) is installed:
- Soft reset
- Hard reset
- Clear storage
- Back to original ROM (1.35 NL)
- Upgrade to 1.37 (TLR)
- Upgrade to 1.37 (UK)

Return it for a replacement or get it fixed is all im going to say...

Spawn12 said:
Return it for a replacement or get it fixed is all im going to say...
Click to expand...
Click to collapse
I already flashed it with hardSPL so I don't think HTC will consider looking for the cause.
I have encountered this error in this forum and on the web. Yet no one seems to have a solution or the problem just goes away mysteriously.
I haven't had that luck. No matter which ROM I use and no matter how much I hard reset the device the camera does not work. I just wanted to be sure what to blame: the software or the hardware. If it is the software then that should be easily fixed. If it is the hardware my warranty has been invalidated and I have to wait until I am able to reflash the original SPL.

goldme said:
In all cases my camera is not working.
In some ROMS I get an exception in "device.exe". In others I don't get the exception but the camera will either way not work.
The camera gets started and I only see a black screen. If I touch the screen the camera controls come up. If I place my finger on the touch-sensitive circle the camera makes the sound of zooming in and when I press that button nothing happens. After a few minutes a popup is shown stating:
"Unable to capture photo. Unable to get frame data from camera device."
Does anybody else have the same problem?
I tried the following things (individually, not in order). HardSPL (1.40) is installed:
- Soft reset
- Hard reset
- Clear storage
- Back to original ROM (1.35 NL)
- Upgrade to 1.37 (TLR)
- Upgrade to 1.37 (UK)
Click to expand...
Click to collapse
After one day I regive my diamond to htc for a DOA i'm still waiting...I 'have the same problem

The same occurs quite often to Polaris. HTC support declares this as common issue. Return your unit for service.

I´ve had the same problem. Does anyone have the solution???

Up
Up
Up

Why is this thread worth bumping? The answer has been given already. Send it back!

Related

Diamond Camera Issue! Please Help

Hi Guys,
My apologies if this has been posted already, but I couldn’t seem to find anything on it.....I have had my Diamond for about 2 weeks and the camera hardly ever works. 90% of the time when i start it all i get is the Photo logo and then a blank screen. If i push the capture button, a few seconds later I get the error "Unable to capture photo. Unable to get frame data from camera device". I have done the latest HTC official update to ROM 1.93, I have soft reset and hard reset and no luck Sometimes if I do a soft reset it will work for a little bit and then just stop working again.
Any advice would be greatly appreciated!!
Thanks
Grim
you may need to install one of x-dev custom ROMs, or try hard reseting your diamond. if the problem still exist after Hard Reset, probably it is hardware trouble.
read read and read before you install Cooked roms from xda-developers. you need to do HardSPL before instaling any other ROMs
Thanks for the response!
I have hard reset the device a few times, and no luck. I dont reallt want to install a cooked ROM, I dont think I can handle it to be honest. I will take it that it is a Hardware fault and I will be sending it back tmrw. Thanks again!
Hi Grim! I have the same problem. I've installed 1.93 official ROM and even SwiftBl 7.5, I've upgraded my Radio From .05 to .08 , but my camera is still like yours.
Have you find a solution? Did HTC service Center change your device?
Thanks..
İ have the same problem and could not find a solution for it...
Dear All,
I have same problem. Camera crashes after 1 or two photo. I have black screen.
Tried many Rom's. no fix .
How could you fix ?
anyone got a solution for this problem?
is the diamond camera hopless?
no solution for this error till now?
This issue realy bugs me now. Every time I've change the OS it work for a bit then it dies. realy anoying. Anyones suggestion may be usefull.
If it is the hardware - is it the camera? Could it be just gone loose?
There´s few steps to take.
If camera works sometimes, I think, it´s not a camera problem on itself.
(IF YOU HAVE ACCESS TO PARTS AND YOU KNOW WHAT U`RE DOING)
Try this:
Exchange flex and flash (use official RUU htc).
Or:
Put phone inbootloader, disconnect flex from board (while working and booloader on) and flash.
If everything else fails, I´m affraid the PCB has internal flash IC problems.
Dont have parts but will open it and check flex. If flash is gone how come mtty does not flag some segments as bad. Checking around the web looks like I am not the only one with this problem.
all you Coders... please help us with the camera issue.
Hey guys..
this camera for touch diamond is screwing..
tried various methods.. flashed everything possible..
still no luck..
if any xda user outthere.. who has the solution for this problem..
please help up..
my device is out of warranty..
thanks
I've found out if you take the battery out for 10 secs and put it back the camera works again untill you run another app. It feels like as soon as you run something else with camera it is screwed!

HTC p3600 trinity boot problem

i started having this problem a month ago. after boot the PPC writes something in red and after a few seconds gets black
i recorded it so it would be clearer
http://il.youtube.com/watch?v=NAHqAZS2nZ4
i tried installing a few roms and even the original one from htc website
i would appreciate any help you can give me
Very strange. What SPL version doyou have? Have you used cooked roms? Anything else happend to the phone?
HTC trinity original ROM
Here is the original HTC Trinity ROM:
http://rapidshare.com/files/202845245/Trinity_HTC_WWE_1.15.405.5_6275_1.20.00.11_12201_Ship.zip
1. Press on/off button + camera button + reset (using the stylus)
2. You should now be in tricolor screen.
3. Connect the usb cable.
4. Make sure you have activesync runing.
5. Install the rom provided in the link.
In the link you will find rom+radio. (Radio version 1.20)
Here is a newer radio version 1.56:
Hey! My trinity have the same problem!!!
I habe all test: Without sim, without SD, with SD, with SIM (with SIM screen is grey)
What have you done?
Original ROM - same problem
Mine was doing this earlier
seemed that their was dirt stuck in the reset button hole causing it to stick in slightly
I got this problem too. My trinity would turn on and start to fade away. But mine was a liltle more artistic. Many times i saw a kinda round spot in the middle of the screen that become black, then half of the screen would black out and then the rest of the screen. Sometimes i even got colors.
I noticed if a had a fully charged battery the phone would work perfectly.
But most of the time it turn on, but the screen stayed black with the retro light on.
I was told to try the unbrick exploit.
me too !!! i have the same problem with my htc 3600 ? can someone help us to fix our htc's 3600 ?thanks in advance....
have you fix it ?
hi all
I have a small problem with my htc p3600. It's not starting. It's loading only the bios but it's freezing with the screen picture and is not loading the WM 5.0 I try to change the WM5.0 with a new one but I don't have a active sync. connection.Please help
has anyone found a solution to this problem ?
anyone have a solution?
Finally, what you should do?
Since the Trinity / P3600 is getting old now, I believe more and more people are going to face this strange problem sooner or later.
So I thought I should save your time and tell you what you should do when your trinity starts behaving like what was described at the beginning of this thread.
YOU SHOULD DO NOTHING !!
THERE IS NO QUICK FIX
THERE IS NO WORKAROUND
THERE IS NO CHEAP SOLUTION
I have searched and tried everything mentioned in this forum that might slightly be related to the problem and all solutions failed.
So after days and days of experimenting, I gave up and sent my device to HTC dealer who called me few days later to tell me that the mother board needs to be replaced.
The dealer told me the cost will be around $213, but they said they are going to sent it back as it is, because they don't have that board model anymore!!.
Even if they had, for an old device like this , I don't think it worth that mush money to fix.
**************************************************************************
*SO BASICALLY , DON'T WASTE YOUR TIME TRYING TO FIX IT AND BUY YOURSELF A NEW ONE. *
**************************************************************************
.
.
.
.
Hello,
I resolve the problem with this : Simultnous press Power and Camera buttons and softreset, you'll got bootloader, three colors mode. Perhaps a little error message like this WLAN error but if you plug usb, it's ok.
Hope this good for you (excuse my poor english)
I've had this same problem for about a year now and keep coming back to it.
Any forward momentum on solving the problem would be appreciated as I quite like this phone.
1. The phone will boot FINE without a SIM
2. It hangs like in the video (or other strange screens) as soon as I insert a SIM card (partially or fully)
3. I've tried 3 different SIM cards
4. I have no SD cards
5. I have installed 3.20.Olipro
6. An official ROM is re-installed
I must admit the phone has had a hard life (or is it just the cheap plastic coatings HTC use)
No sooner did I post this did I find a solution.
For anyone that is interested...I have managed to re-install the original HTC ROM but HAVE NOT managed to install a workable 6.5 ROM yet.
So, the answer I found was:
1. Put P3600i into bootloader mode (push camera+power+reset buttons for 2 secs and get triple colour screen)
2. Re-flash HardSPL 1.1 from my PC
3. Re-flash original HTC ROM (WWE_3.00.707.18_6275_1.46.30.11_108) by agian putting P3600i into bootloader mode first
I since tried several different radio stacks but haven't noticed any difference in reception so have left the original stack on (1.46.30.11) as it gives the best phone call quality
I love the UI of the latest WM6.5 but if the P3600i doesn't run them properly I'll just have to do without.
Good luck with your own unbricking.
it was working fine for me when i put a little piece of rubber between the processor and the metallic cover of it but after 3 months i have the same problem and the paper dont work anymore.... now when i press the power button the screen is black, only the backlight is working anyone have any ideas what to do?
OMG WTF, as soon as I saw this thread I switched my HTC P3600 on and it started doing it I reckon this is cursed, I will upload a video onto Youtube later and show you that is what happened.
I had this problem myself, didnt know what i was doing wrong, altho my tri color screen did this, not the boot one.
I removed memorycard and voila, everything went smoothly.
edited
sorry 4 my mistake

[Q] Does the camera still work ?

Hello all,
This morning i tried my camera on my diamond, but when i launch the camera app, it gives me black screen. That's so weird. I reinstalled the rom, did hard reset, but get same result. So i want know if that is software issue or hardware issue. If it's a hardware issue, will the camera app launches or not ? Thank's !
So i installed new rom, and when i try to take a picture with camera, it says this "Unable to capture photo. Unable to get frame data from camera device"
What does this mean ? Please help !
Have you tried modifying the option "Encode photos in portait mode" in Advanced config? It causes problems.
If it isn't that, I guess it is a hardware fault. Restore original ROM and send it to repair.
I ain't advanced config...I searched in google after getting the error messae above, i found many people with this issue, some solved it by installing original rom or diff ones. I tried that, but same result, that's weird. Also i can't send it to repair because i ain't guarantee anymore :S
Up..is there anyone ?
Not very helpful, but do you get LESS than a year warranty on yout location?
Have you tried switching between the rear and front camera?
I bought this phone from somebody, and the guarantee is dead at the moment. the camera worked fine for 2 weeks, now i don't know what happen.
@colossuss : Already did it, but got same thing, a black screen
Another up...
I had the same problem. Hard resets and reflashing did not help, luckily I had warranty left. My impression of this phone so far (both my own and from forums) is VERY bad and this is the last time I buy from HTC.
Pff sound sucks, camera is ****ed up...i'll not buy from htc anymore too.

Camera fault? Unable to initialize camera

Hi all,
I have a problem where I launch the camera and only get a black screen but no view, I get the icons and they work, I just don't see anything else! I doesn't matter whether I use the front or back camera, the same thing happens. I have re-flashed the original generic rom and that's not cured it. If I flash a Touch flo rom I get the message 'failed to initialize camera' I assume this is a software issue as I can't see a hardware issue affecting both cameras?
Any ideas on how to fix this?
Thanks
Camera fault - Same issue here -> resolved
Hi I had the same issue with the X1: front and rear camera remained black. I used to do a weekly flash so I thought I brickflashed it. But I returned it to the shop and they sent it in to SE. 3 weeks later I picked it up from the shop and surprise surprise, SE REPLACED IT. I hope you still have guarantee on yours. Be sure to stockspl and reinstall your provider's rom, I did it by using the SE update utility. So it seems to be an irreparable (is that english?) hardware fault. SE I love you. Thread can be closed I guess if we do that here. I'll flash a 6.5 or 6.51 clean w/o touchflo now.
Regards, illman

New x2 camera problem

A problem as in the camera along with the flash just don't work
When I enter camera or video mode it shows me a blank (black) screen, like
the lens isn't activated, while I does show all the camera settings on screen.
When I snap a picture it gives a message that a picture couldn't be made
and a 0 kb jpg can be found in my memory.
I've already hardreset my phone, did an update through seus twice,
but no change.
Someone else with the same problem or am I missing something simple?
Any help will be appreciated.
if you installed a custom rom try going back to an official one
Rudegar said:
if you installed a custom rom try going back to an official one
Click to expand...
Click to collapse
There's isn't a hardspl or custom rom for the X2 yet.
I only used the SE update service, but before updating,
the camera also didn't work.
sounds like a broken camera. if its black but all the menu appears then most likely a problem with the lens.. theres an outside chance something has got inside onto the lens itself.

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