I have HTC Diamond for 10 days (Asian version , ROM 1.35.707.3 WWE). Set it up and successfully used on US T-Mobile until yesterday when I’'ve got an error message on the phone saying that the program I am trying to open can not be open because of the missing dll file. I had few different software which I use on day to day basis installed on the phone like Pocket Informant, SPB Traveler, Trip Tracker, Cootek TouchPal. After the error message I tried to open other programs, but whatever was installed on the internal storage of the phone gave me an error message.
Next I tried to reinstall those programs and got the message saying – “…the installation was unsuccessful…”. Next I decided to do the hard reset and reformat the internal storage. In the end of the process I'’ve got the message saying "Compare moviNAND error". It stays on screen until I hit the reset button.
After restart the device goes back to the factory settings. The internal storage is available, except I find "internal storage" and "internal storage2" folders. The CONTENTS folder which I had there originally is missing. I can copy files there, but when I attempt to install the software I am getting the following message: "Installation was unsuccessful. The program or setting cannot be installed because it is not digitally signed with a trusted certificate."
I know that a lot of you guys went through hard resets. Did anyone had this problem? Can any one help me to fix this?
Hi,
Try deleting the 'Internal Storage' folder using the file explorer and soft reset. 'Internal Storage 2' should be automatically renamed to 'Internal Storage'.
Hopefully this work for you.
DT
Did that. But still can not install any CABs...
Activesync mode
Check if your diamond is not connected as disk drive (normally when you connect it to your computer you have the choice to connect using activesync or disk drive). If you did connect using disk drive mode, you will not be able to install programs correctly. This is why it creates a 'internal storage 2' folder when installing programs.
I rearly use ActiveSync to install programs. I have them mostly as a CABs. So last advice does not fix the problem. Thank you though.
tarrytownfads said:
I have HTC Diamond for 10 days (Asian version , ROM 1.35.707.3 WWE). Set it up and successfully used on US T-Mobile until yesterday when I’'ve got an error message on the phone saying that the program I am trying to open can not be open because of the missing dll file. I had few different software which I use on day to day basis installed on the phone like Pocket Informant, SPB Traveler, Trip Tracker, Cootek TouchPal. After the error message I tried to open other programs, but whatever was installed on the internal storage of the phone gave me an error message.
Next I tried to reinstall those programs and got the message saying – “…the installation was unsuccessful…”. Next I decided to do the hard reset and reformat the internal storage. In the end of the process I'’ve got the message saying "Compare moviNAND error". It stays on screen until I hit the reset button.
After restart the device goes back to the factory settings. The internal storage is available, except I find "internal storage" and "internal storage2" folders. The CONTENTS folder which I had there originally is missing. I can copy files there, but when I attempt to install the software I am getting the following message: "Installation was unsuccessful. The program or setting cannot be installed because it is not digitally signed with a trusted certificate."
I know that a lot of you guys went through hard resets. Did anyone had this problem? Can any one help me to fix this?
Click to expand...
Click to collapse
this internal storage 2 is because of messaging (attachments of email messages that are appointed to be stored in internal storage). when u want account to store messages to the internal storage some times it doesnot work in order to get this worked just go to MESSAGING and MENU >>>> OPTIONS >>>> and here u see all accounts and just at left side u see storage and there uncheck the item that says When available use this storage card to store attachements and then RESTART and the problem should now be solved.
Mahmood, Thank you for your reply. Good point.
But my main problem is that I can not install any programs on my Diamond - neither to the Main Memory nor to the Internal Storage.
Any idea how to deal with the ..."Installation was unsuccessful. The program or setting cannot be installed because it is not digitally signed with a trusted certificate"... message?
tarrytownfads said:
Mahmood, Thank you for your reply. Good point.
But my main problem is that I can not install any programs on my Diamond - neither to the Main Memory nor to the Internal Storage.
Any idea how to deal with the ..."Installation was unsuccessful. The program or setting cannot be installed because it is not digitally signed with a trusted certificate"... message?
Click to expand...
Click to collapse
FIRST install the sdkCERTF.cab see the attachment see if it works !!
which softwares are u installing again if u are installing them again maybe they were not deleted completely u can use taskmanager to terminate the process of that program and then reinstall. Use the Certf cab file and install it in your device may be this will help !!
Well, the whole point of my post is that it does not allow me to install ANY CAB file. I just tried it and copied both programs to the Diamond. After clicking on SDKCert.cab I've got the "Installation of SDKCerts.cab was unsuccessful" and with the TaskMgrv3.0 the message is "The file 'TaskMgr' cannot be opened. Either it is not signed with a trusted certificate, or one of its components cannot be found. If the problem persists, try reinstalling or restoring this file"
What else could be done?
"digitally signed with a trusted certificate" issue
Guys, can anyone help here??? I can not believe that no one knows how to fix this...
If I were to flash my ROM to one of the newer ones from this forum, do you think it would fix the "digitally signed with a trusted certificate" issue?
Got the same issue with rom 1.37 :/
Any ideas since then ?
bringing this back to the top. I am trying to install an autorun that is designed to run from an SD card (not sure if this makes a difference or not) and when I do it says its not a trusted certificate and won't run. Have already installed the sdkcert.cab file and it states it installed correctly, but still the problem persists.
Fixed my install problem
I used Pocket Mechanic to fix registry issues and remove all trace of the program that first failed to install. All subsequent installs work fine.
Related
Having problems as of late installing certain programs
So far;
Pocket CM (all versions) don't install i can choose the location (and i have tried them all) and then i get an error that it couldn't be done
Bandswitch 2.4.1 just says install was unsuccessful as I click on the cab
Mobile justice - same thing, even after installing certificate
EDIT: another one on the list Reperion same issue as Pocket CM
EDIT #2 Looks like its a problem with either my Storage Card or Transferring to it via Activesync
I have tried moving the cabs to the device and install (instead of the storage card) same thing.
Tried after soft reset..same thing
At first i was going to just go into the individual threads for help, but since its now 3 programs, something is wrong
Trying to see if i am missing anything before doing a hard reset.
Any help would be great
Hi,
While installing the cab file in my HTC TyTN II, it ask me the location where to install the software Storage Card or memory.
But i am having problem while installing softwares which are not in the form of cab files but they are exe files and i have to install them in my device through PC via Active Sync.
My "Install Program into default installation folder" option under ActiveSync\Tools\AddRemove Programs is checked and grey (disabled). WHich result into that i cannot choose the installation directory to my storage card while installing any software through ActiveSync.
I was using WM2003SE device before and it was working fine there.
Please help me that how can i uncheck this option in WM6.
Thanks in advance.
He you tried it, hmmmmm????
It will ask you on the device where you want to install it!
pda_crazy said:
My "Install Program into default installation folder" option under ActiveSync\Tools\AddRemove Programs is checked and grey (disabled). WHich result into that i cannot choose the installation directory to my storage card while installing any software through ActiveSync.
Click to expand...
Click to collapse
I would suggest you try to install the software via ActiveSync and although the option to choose where the program is installed is greyed out... when it gets to your device, you 'may' still get the option to install it in memory or on a storage card. If you aren't being asked, it could mean that the software you are installing must be installed in memory. (Or the developer thinks it should be, and therefore doesn't give you the option.) Microsoft Voice Command is like that.
Mark
When I clicked on the Remove Programs icon, the Programs in storage memory was blank. No programs were listed. However, all the programs on the tilt work.
The other odd thing is that cant install anything now. I tried to install a cab and I received the "programs was unsucessfully installed". The last program I installed before I noticed this issue was resco. Any ideas, I dont want to try a hard reset. Thanks.
I am also having activesync issues.
No Ideas?
Is there a reg hack anyone can think of? My bigest issue is not being able to uninstall/install anything!
Please specify more on the active sync issues? You might have to do a hard reset, or else this problem will stay. And are you talking about the ROM built apps or apps you installed your self?
gehcmatt said:
When I clicked on the Remove Programs icon, the Programs in storage memory was blank. No programs were listed. However, all the programs on the tilt work.
The other odd thing is that cant install anything now. I tried to install a cab and I received the "programs was unsucessfully installed". The last program I installed before I noticed this issue was resco. Any ideas, I dont want to try a hard reset. Thanks.
I am also having activesync issues.
Click to expand...
Click to collapse
I have had the same problem twice already.
The first time I did a hard reset and started from scratch, the second time (this week) I just restored a backup I made with sprite backup and everything was working again
Just make sure the backup, (you do have one don't you) was made when the remove programs still showed the programs that were installed.
active sync issue
when I connect the tilt to my laptop active sync on the computer sees the tilt but I cant sync. I can explore the tilt. When they connect the computer says close to the following, "Sync cannot be completed sucessfully. Reconnect your device and try again. If the problem persists see active sync help." I click ok and a new profile is create each time.
Now for what active sync says on the tilt. It says, "To synchronize your device with a desktop computer, install the synchronization software from the Getting Started Disc included with your device on your PC.
IF you company supports syncing directly with its Exchage Server you can set up your device to sync to it.
Learn more about synchronizing with a server."
The Sync button is greyed out as is options.
O ya, I did do several sprite restores from as far back as one month, (I do a backup at least twice a week) and still the same issue.
Any ideas?
gehcmatt said:
When I clicked on the Remove Programs icon, the Programs in storage memory was blank. No programs were listed. However, all the programs on the tilt work.
Click to expand...
Click to collapse
Your registry is corrupted and the solution is a hard reset and then reinstall of your add on programs.
I've seen this several times on the Wizards. I've also seen the same problem in Win 2000 and Win XP.
If my reg was currupt, couldnt a restore fix it? I have tried that to no avail.
ive had this issue before, Just delete the partnership and create a new one/ restart computer(had too for my case, maybe it will help yours).
gehcmatt said:
If my reg was currupt, couldnt a restore fix it? I have tried that to no avail.
Click to expand...
Click to collapse
The problem is more then likely that your backups all have the same problem in them.
The only solution I could find is to do a hard reset (clear Storage) reinstall all apps etc, make a backup and keep it in a safe place then make another backup whenever something is added or removed, just make sure that all programs show in the remove programs screen before you make the backup, otherwise a restore will not help.
Another observation I have made is that each time it's happened to me I've either dropped or banged the PDA.
Thanks all for your help. Say if I do a hard reset and then do a restore from a backup, will I have to Reinstall all the software? The reason I ask is that I bought this phone used on ebay and it came with all the software loaded. There are a lot of programs and I cant find the installation programs on the phone of sd card.
gehcmatt said:
Thanks all for your help. Say if I do a hard reset and then do a restore from a backup, will I have to Reinstall all the software? The reason I ask is that I bought this phone used on ebay and it came with all the software loaded. There are a lot of programs and I cant find the installation programs on the phone of sd card.[/quote
You will need to reinstall all of the software first, and then do a restore.
BUT as I have said, if the backup is the same as the PDA ie: no programs listed under uninstall it won't help, you will need to reinstall everything again.
Click to expand...
Click to collapse
Moved this question to a new thread. Still need help with this issue! Thanks
Specifically what is the current problem?
When I clicked on the Remove Programs icon, the Programs in storage memory was blank. No programs were listed. However, all the programs on the tilt work.
The other odd thing is that cant install anything now. I tried to install a cab and I received the "programs was unsucessfully installed". The last program I installed before I noticed this issue was resco. Any ideas, I dont want to try a hard reset. Thanks.
i hjave the same problem!!!!!!!!!!!
Very strange - I have the same issue and it just started today. Installed software won't run and I can't install any cabs. Just says it was unsuccessful.
Anyone?
try downloading pocket mechanics, it shows all programs installed and a clean up tool and see if it shows it there, u can delete them through ur program files....see if that works lettme kno how it goes
Tried soft resetting a few times - nothing. Backed up device to my storage card using Sprite Backup and did a hard reset.
Before restoring I tried to install a cab - worked.
Restoring device now from backup....
After restoration installation of cabs - Unsuccessful. Must be sometime in the registry/system?
My question - what did we do in common to get this problem?
Today I swapped SIM cards with another AT&T phone and then put the original one back. I also ran the JumpSPL1.56KAIS on the device but reset at the tri-color screen due to a lack of time.
It is very frusterating as I dont know what to do. Any since I cant load any programs like pocket mechanics I dont know what else to do. Backups didnt help and I know the ones I had a month back showed the programs listed in the Remove Programs tool. THERE MUST BE A REG HACK THAT WILL FIX THIS! Anyone?
The last programs I installed before this happned was the Resco explorer.
Also I have a activesync issue that started about the same time which I have in another post.
I ended up hard resetting it again and am just re-installing everything.
Heres a strange one.....
Just recently tried to sync my MDA Compact 4 and got the following error message:
"Synchronization cannot be completed successfully. Reconnect your device and try again. If the problem persists, see the Microsoft ActiveSync Troubleshooter in Microsoft ActiveSync Help on your desktop computer."
On investigating further, i tried the following suggestions:
- Turned off all firewalls
- Removed partnership between phone and pc (on both the phone and pc)
- Unchecked "Enable advanced network functionality" in USB to PC settings on the phone
- Reinstalled Activesync 4.5 (and also a tried a repair)
- Different USB cable and USB port (not using a USB hub)
- Several soft reboots
and finally tried a different PC just to see if i could get a guest partnership! Guess what? Same error message.
I am, however, able to explore the phone with activesync but only explore. I cant change file names, add files or delete.
On even further investigation, i've now also discovered that i cant delete/ rename files on the phone itself (using file explorer on either the device or internal storage). When i do, i get the following message:
"Cannot remove/ rename etc: Access is denied.
Be certain that the folder/file is not write-protected and is not currently in use"
(Even creating a new folder and then immediately trying to delete it gives the same error)
If i connect the phone to the PC as a disk drive though, i am able to delete files just fine. Add new files, rename them etc....without any problems.
This leads me to believe that the problem is with Windows Mobile!?!
Has anyone else experienced the same/ similar problem and figured out how to fix it? (Other than perform a HARD reset/ Clearing the storage)
Any help would be greatly appreciated.
Thanks
UPDATE:
I found this on the Microsoft help forum.
Although it hasnt fixed my problem, it might help someone else who is having the same problem.
1) soft reset device
2) Start / Office Mobile / Word
3) Create a new document (click on New)
4) type some text (just plain text - no formatting - it was 'plain text document') just a few characters
5) File / Save As...
6) I have selected type 'Plain Text'
7) It asked me whether I want to save it at 'Word document instead' - I clicked No.
8) I have powered off the device and did soft reset
9) Start file explorer, find the file (it was in My Device / My Documents), click on it - it opens Word again.
10) Add some formatting (I have selected part of text and changed font to bold)
11) Close Word - it asked whether to save it in Word format - this time I said Yes
12) Power-off the device and press soft reset again
Also, i noticed that i am able to modify any DOCX or TXT file within Mobile Word (and even delete them) just not from File explorer on the device or Explore within ActiveSync.
Can anyone help???
Same problem with different model
sh00ter said:
Heres a strange one.....
Has anyone else experienced the same/ similar problem and figured out how to fix it? (Other than perform a HARD reset/ Clearing the storage)
Click to expand...
Click to collapse
You're not alone. I have HTC Touch Pro (ie. Raphael) with exactly the same problem and I've also already tried that "Word-solution" several times without any help. However I can synchronize with my exchance server via 3G. I can also add/remove/rename files if I use some of the Office mobile applications, but not with file explorer.
Getting sooooo frustrated, but still not willing to do the hard reset.
Do both of you by any chance have Fsecure Mobile installed? Just trying to narrow the cause for the problem.
Same Problem Here
I have a T-Mobile Wing and I'm having the exact same problem. Anyone figure out whats up yet? It's so strange that I can delete/remove files and folders through active sync, but I can't through the device file explorer. I have also tried creating a folder with the file explorer, but then I cant delete, move or rename it.
Here's something that might work for you, http://www.24hsoftware.com/How-To/this-device-is-restricted-from-downloading-this-file-type.html
Unfortunately it hasn't work on any devices that I've seen but then again, I'm still thinking that F-secure mobile is causing the problems in our devices. F-secure has confirmed that they have heard about the problem and are investigating it.
This is very interesting as in the past 24 hours my Xperia X1 has started to do the same, I can create files ok but am unable to remove/copy files.
I am using f-secure mobile security, so it would seem there is an issue there. I'll fire an email to them to get myself on a fix list when it comes out if that's the problem!!
Any news on this issue?
I am using a trial version of F-secure mobile (on my SE Xperia, a sort of HTC ). Now, out of the blue I am experiencing similar problems:
- not able to connect to pc via Active Sync
- not able to delete/rename/copy files on both internal as external memory
- programlist appears empty
Did anyone try to remove F-secure to solve the problem?
Thanks.
I just got a reply from F-secure. They have identified the problem and are expecting to release a new version of the client within next two weeks.
Hopefully that's the end of this...
Meiz- said:
I just got a reply from F-secure. They have identified the problem and are expecting to release a new version of the client within next two weeks.
Hopefully that's the end of this...
Click to expand...
Click to collapse
Updated client was published on last friday.
I am experiencing a very similar problem on my HTC HD2 with wm6.5. If I connect the phone as USB mass storage i can copy files as much as I want to on the SD card, however when I disconnect the cable after copying WM6.5 cant read the folder sometimes.
Othertimes when I connect the phone as Activesync and start to copy some files, it stops half way through, sayign "access is denied". if that happens I cant transfer any files anymore, it will always give same error until some time passes, few disconnections, restarts, no consistency, no definite workaround. The strange is when it gets into this "access is denied" mode I can still browse the device (storage card) and create and delete folders. very-very frustrating.... did a few soft and hard resets, reinstalled activesync couple of times, still no joy...and i dont have any FW app on my device...
thanks.