Hi guys,
New user here and I'm having problems already.
I got the phone yesterday. An HTC branded one from Three.
I've found that if I try to do a soft reset or if an application requires a restart it doesn't start up properly. The screen lights up, there is a short buzz from the vibrator then after a while it goes blank and repeats the process.
The only way I can get it to boot up properly is to take the battery out.
Any ideas anyone? Have I got a hardware problem or is it some setting that is wrong? I'm sure the reset isn't supposed to do this.
Try hard reset
soft reset (push the button in at the bottom) and while doing it..hold down the 2 soft keys...
that should throw ur phone into the bootloader screen..
FYI.. strong chance some of ur info will be deleted..not all, but in certain instances it has been known to be equavalent to to a hard reset.
JstarLuvsTina said:
soft reset (push the button in at the bottom) and while doing it..hold down the 2 soft keys...
that should throw ur phone into the bootloader screen..
FYI.. strong chance some of ur info will be deleted..not all, but in certain instances it has been known to be equavalent to to a hard reset.
Click to expand...
Click to collapse
Erm ... no!
Camera button + Reset hole = Boot loader (no harm to data done)
2 Soft buttons + Reset hole = Hard reset (you lose all of your data)
Reset hole = Soft reset (no harm to data done)
Regarding the OP's problem: I think you should start from zero by doing a hard reset and then work from there.
Robert
Thanks for your replies.
I've already done a hard reset and the problem is still there.
If your phone is new / still covered by warranty I'd get it replaced.
If you got it second hand or have already decided to flash a custom ROM on it, I'd try if HardSPL'ing and flashing a nice ROM will cure the error.
Please read all relevant threads regarding flashing before doing more damage than good.
Robert
Related
I messed around with the phone (ATT TILT with stocked ROM) tonight. After installed a 3rd party app and it booted itself (seemed like a normal procedure). However, it just hangs on the Windows logo screen and it never gets to the Today screen.
I tried to perform a hardreset by holding both soft-keys and hit the reset button; it just does not work.
I have tried more than 20 times and no luck.
I am not sure what to do about it. Would I be able to flash the fresh ROM (stocked) and bring the phone back to live?
thanks in advance.
If you device is not CID unlocked (i.e. no HardSPL) then you'll have to flash a carrier ROM. You should be able to do this from the Bootloaded screen. i.e. Hold Down Camera and Reset. Once at the tri-colour screen just run the RUU program.
Also, with hard reset the steps I take are: hold down left and right softkeys (above IE and messaging button) for a second or two and then press and hold reset with the stylus until the message appears. Then press Green to hard reset.
HTH
Ta
Dave
Try Try Again
plchan said:
I messed around with the phone (ATT TILT with stocked ROM) tonight. After installed a 3rd party app and it booted itself (seemed like a normal procedure). However, it just hangs on the Windows logo screen and it never gets to the Today screen.
I tried to perform a hardreset by holding both soft-keys and hit the reset button; it just does not work.
I have tried more than 20 times and no luck.
I am not sure what to do about it. Would I be able to flash the fresh ROM (stocked) and bring the phone back to live?
thanks in advance.
Click to expand...
Click to collapse
The hard reset is notoriously hard to do, especially with big fat (muscular ) fingers. I use two pencils or chop sticks. Make sure that both soft keys are held down at the same time firmly, then do the soft reset . If you do it right a white screen with a warning should pop up telling you to press send to proceed. If this window doesn't pop up let go regroup and try again.
It always takes me several times to get a good press on those soft keys.
a little off topic...
The hard reset is notoriously hard to do, especially with big fat (muscular ) fingers. I use two pencils or chop sticks. Make sure that both soft keys are held down at the same time firmly, then do the soft reset . If you do it right a white screen with a warning should pop up telling you to press send to proceed. If this window doesn't pop up let go regroup and try again.
It always takes me several times to get a good press on those soft keys.
Click to expand...
Click to collapse
@denco7 isn't start>settings>system>Clear Storage the same as doing a hard reset?? If not, what's the difference between the two methods (just curious)... This is much easier than the usual method...
The Reaper said:
@denco7 isn't start>settings>system>Clear Storage the same as doing a hard reset?? If not, what's the difference between the two methods (just curious)... This is much easier than the usual method...
Click to expand...
Click to collapse
They are more or less the same. I have searched for the differences before, I found a few threads discussing it, but I don't think anything conrete was discovered.
The OP cannot get into Win Mo however, thats the problem
Ta
Dave
The Reaper said:
@denco7 isn't start>settings>system>Clear Storage the same as doing a hard reset?? If not, what's the difference between the two methods (just curious)... This is much easier than the usual method...
Click to expand...
Click to collapse
It is the same, but in order to do a clear storage, you have to be able to access your settings menu, he cannot
DaveShaw said:
They are more or less the same. I have searched for the differences before, I found a few threads discussing it, but I don't think anything conrete was discovered.
The OP cannot get into Win Mo however, thats the problem
Ta
Dave
Click to expand...
Click to collapse
Thx.. got that..just wanted the difference, if any, that's why it was "a little off topic.."
Hi guys,
Great forum, unfortunately i can't find a solution for my problem. Here is my problem: I installed Diamond TF3D Config on my phone and i tweaked a couple of things, everything went well untill i changed the TouchFlow menus.
It automatically restarts, but the loading process can't pass the HTC logo screen and now it says:
" The Device is unable to boot because either you turned of the device incorrectly...----- Press SEND to reset your device..."
Well, ofcourse I followed the instructions and pressed SEND, but it looks like it doesn't do anything at all. The error screen above keeps displaying, without anything telling me that something is being done about the problem. Is it doing something or is it just stuck? (The light is continously on).
Can you guys help me? By the way I tried the manual hard reset, but that didn't help.
did you hard or just soft reset?
well i did a soft reset, that didn't work out keep getting that screen.
and I tried a hard reset but that wasn't possible, because i couldn't get in the device, so it pretended it was a soft reset..
but do you know if it is doing something or not , cause i get the screen continously with the lights on
PM the developer... sushilange... and then post the solution here for us all to take benefit of.
Not sure of your full situation, but two options that may help; hard reset, or connecting phone to pc and try running an RUU install; of course all data will be lost, device could be as well.
---- Hard Reset Option ----
To perform a hard reset:
1. Press and hold both softkeys on the device (the little dots above ok, and windows key). Keep these keys pressed, and at the same time, use the stylus to lightly press and hold the RESET button on the bottom of your device.
NOTE: I had no idea which of the many keys were considered the soft keys. They are the two buttons above the phone control buttons.
2. Release the stylus but keep the softkeys pressed when you see the following message on your device screen:
“Do you want to erase all user data and restore to manufacture default?”
3. Slide open the hardware keyboard, and press R to restore to factory default or press X to exit the hard reset process.
Note:
Your device will be set back to factory default settings. Please ensure any additional installed programs and user data have been backed up before a hard reset is performed
--- RUU install ROM --- (this is for the mogul, you'll have to find your own, just reading material)
http://www.htcamerica.net/support/mogul/software-downloads.html
k I will. And this guy has the necessary knowledge?
bjason6 , thanx for your help
but I don;t understand.
hardware keyboard, a diamond doesnt have a keyboard or do you mean something else and where are the two soft buttons i cant seem to find them
This is the proper way to hard reset the Diamond (taken from the wiki):
Switch the device off. Press and hold the "Volume Down Key" and "Action Button" (round button), at the same time, use the stylus to press the red RESET button in the stylus silo. You will be presented with a menu saying 'press R to reset, X to exit'. If you press R, your device will be set back to factory default settings.
Hard Reset will delete all data you have put on the device: Programs, Settings, Mail, SMS, MMS, etc., so be careful and make a backup before doing this.
After a hard reset, you will have a complete clean new install of Windows Mobile on your device.
I thought the phone must be on for the hard reset to work, because I doesnt work on y phone
and oh, the SEND button is just the phone button right? the one beneath the House-button?
Yes, bottom left "phone" button is send
YiuW said:
and oh, the SEND button is just the phone button right? the one beneath the House-button?
Click to expand...
Click to collapse
Nice
Now your tekin the pee mate
YiuW said:
k I will. And this guy has the necessary knowledge?
Click to expand...
Click to collapse
Well he wrote the app, so I bloody hope so
damn what the hell is wrong with my phone man damn...
YiuW said:
damn what the hell is wrong with my phone man damn...
Click to expand...
Click to collapse
LMFAO..... RTFM.... dunno
Anyone suggestions to solve this problem??
It doesn't seem that I can acces my phone via usb
Can you enter bootloader? WIKI
yeah i can
What can i do with the boat loader then?
YiuW said:
What can i do with the boat loader then?
Click to expand...
Click to collapse
Sail away ?
I have tried several times to hard reset using proceedure described, but the phone just restarts.
Help!
http://forum.xda-developers.com/showpost.php?p=2480910&postcount=4
Cannot hard reset as shown.
The phone does not show reset message & justs restarts, like a soft reset.
it happened to me also. i thought i can not hardreset but the problem was i was doing it wrong.
my recommendation to you:
try and do it without the back cover. to push the reset you need to enter yr stylus in an angle. that together with the use of the other hand (two fingers) make it hard to hard reset (pun intended). i found that i can do it much easier without the back cover or (also highly recommended for ppl with small hands) ask somebody to help you (three hands method ).
make sure you are pressing the volume down button.
also: keep pressing all three points for 1 sec then first release the reset button and keep the other two pressed for 1 second more before releasing and for god's sake do it over and close to a soft surface..., just in case.
i gave up. my phone is about to snap in half from me holding it down so hard. my hands are ****ing numb. what i think i'm doing is i move either slightly up or down while holding down the enter key and it becomes up or down instead of enter.
i did the settings-clear memory-1234 method but is that really the same as a physical hard reset.
i think i did **** up the phone, the usb connector interferes a little as it goes in the phone and activesync doesn't work anymore.
Try this procedure as another method.
Soft reset and the immediately press the volume down + round center button. Then follow procedure in grey menu to reset device back to manufacture settings. This is the same as a Hard Reset.
Good Luck and try not snap things, especially your device, lol
today's my first day with the phone, i really don't think i should ever try a physical hard reset again if i don't want to break the phone. activesync still works, whew...
mgs333 said:
today's my first day with the phone, i really don't think i should ever try a physical hard reset again if i don't want to break the phone. activesync still works, whew...
Click to expand...
Click to collapse
A Hard Reset doesn't brick the phone....
band27 said:
A Hard Reset doesn't brick the phone....
Click to expand...
Click to collapse
i wasn't talking about bricking the phone, but literally snapping the phone in half or something similar from pushing or bending the phone too hard.
anyway, i had a breakthrough today. previously, i was so intent on keeping the buttons pressed (especially the enter button) that i was pushing incredibly hard on the phone, making me feel like i was bending it too much.
and what was happening was that pushing it hard doesn't really help but rather hurt me because it was either being pushed as up or down (or even left or right) while pushing so hard.
the key for me was before pushing reset, to press it not crazy hard but press in directly straight and move up and down to make sure i'm not pushing up or down, and practice keeping it pressed in straight, then when i'm comfortable with that, (while keeping volume down pressed of course) then press the reset button.
and the grey hard reset screen should come up within a couple of seconds of resetting. so if it doesn't appear within a few seconds, let go of the poor phone and try again. previously, i had no idea how quickly that screen was to appear so i would hold it for 1-2 minutes while the phone was going through its booting process. hopefully this helps save some wear on your hands and fingers.
HTC BA WM 6.5 hard reset
Guys need your help also htc blue angel updated rom to windows mobile 6.5. I cant make a hard reset. wud like to know if there is a program for doin such. or any physical ways of having it done
Japsmate said:
Guys need your help also htc blue angel updated rom to windows mobile 6.5. I cant make a hard reset. wud like to know if there is a program for doin such. or any physical ways of having it done
Click to expand...
Click to collapse
http://forum.xda-developers.com/forumdisplay.php?f=244
Hi all.
I'm a bit concerned. All of a sudden the ability of my phone to fix itself by hard reset (L+R buttons > Power on) is gone. This is quite bad.
I can still perform a hard reset via the control panel (erase all data).
Anyone know what's wrong? After the last hard reset the phone wasn't like how it was to begin with at all - or how it was after any of the other hard resets. All of the SE customisation had gone, and only the first 4 panels were available.
How come hard reset isn't a dead cert, and why in the world has the hardware shortcut gone?
Thanks
Mine refused to do a hard reset using the power button + silver buttons, it kept complaining that there was "no image file".
For some reason, using the soft reset button instead of the power button seemed to work on mine, after using the soft reset button behind the battery cover with the two silver buttons it did a proper hard reset and it worked with no problems.
i did 2 hard resets on mine now and i had weird behavior too.
On the first hard reset i couldnt hard reset by pressing the two silver buttons and the power button, just nothing happened. I then tried to press the silver buttons and inserted the stylus into the hole on the back which worked.
As i did a hard reset for the second time method 2 didnt work anymore, therefor method 1 suddenly worked...very weird
mine, couldnt hard reset it by preseing L & R and then soft reset...
i did it by clearing storage in setting!
It happen to me too...I solved it this way
Assign the default to each button left and right and then try it again..
PD: to hard reset trhee botton togheter and then relaese first the power button and wait until screen turn white....
Sorry for bad english
i need help!
mine did the reset ok, but when connected to sony ericsson's ipdate service keeps flashing 'no image file' and the update service says device not recognised. any ideas how i can fix it?
I have a slightly different problem. x1 to cleanse his memory, I was enabled very strange program that was the code'1234 'and when I did it my X1 phone simply shuts down. When I start up back, I appeared on a white screen with a blue stripe on top, and in the middle of the screen wee dagger. I've tried all the ways to retrieve the telephone to life but nothing is party, and the Internet also can not find anything. Please help.
@ thomsonss1: try a hard reset. That should work. Report back if it doesn't and we'll think of something else
Noooo it's not working.... I even can't to put a pin code or mobile code....
it suck......
I am also having the "No Image File!" issue. Has anyone fixed their phone or am I SOL?
Hi there,
I am just really ****ed right now. I got Swisscom 1.97 Rom installed successfully and just wanted to get rid of the STK Service Message by turning one registry value. Then after a soft reset it just hard resettet itself and completely ****ed up. No touchflo, nothing worked, data storage was completely full. Now it just doesnt turn on anymore, is stuck at the very first screen reading TOUCH DIAMOND and the version numbers, so no chance for me to get into bootloader.
What am I supposed to do now?
phew... after few tries i eventually got into bootloader with the hard reset combination (who in the world thought of pressing volume down, ok AND reset at the same time? i need three hands). reflashing now, hoping everything works well
fBx said:
phew... after few tries i eventually got into bootloader with the hard reset combination (who in the world thought of pressing volume down, ok AND reset at the same time? i need three hands). reflashing now, hoping everything works well
Click to expand...
Click to collapse
Um, that is the standard way to hard reset a HTC Touch Diamond and Pro when you cannot get into settings to do a hard reset just lke for the TyTn II you pressed one of the softkeys the end key and put the stylus in the soft reset little hole.
Everyone learns something new every day and this is your lesson for today.