GPS not working/causing device to lock up - Touch Diamond, MDA Compact IV General

I've been trying various GPS programs, but when I tried to activate GPS within the program, the Diamond would lock up and need a soft reset.
With TomTom, there is no connection to the GPS.
I've tried HTC GPS Tool, but it does nothing except give a "Failed to send NMEA command" message.
From the external GPS settings, I've tried various com ports for software and hardware and selecting the "Manage GPS automatically" box, but no difference.
How do I get the GPS to work, and what settings should the com ports be for software and hardware?
This is a brand new Diamond, so I have not found or done anything to A-GPS
Thanks

Hi,
did you have any luck with this?
Im having the same issues.

Related

switch on GPS

I got an XDA Stellar as a warranty replacement for a Trion, but it arrived as simply the phone, nothing else (e.g case, CD etc). I have tried to get the GPS working, downloaded several bits of software including TomTom taster, GPSGate etc, but the only thing that activates the GPS (i.e. flashes the amber LED) is Google Maps which works perfectly, finds a good number of satellites, generally faultless. I am obviously missing something since the GPS hardware is functioning but nothing else can see it. Any suggestions?
(GPSGate wizard says "no GPS found!)
You often need to change the default settings to port COM4 and a speed of either 4800 or 9600 baud. Some seem to get it right themselves, or maybe they are the default settings already. Either way, it might explain why it isn't working.
The app posted here -
http://forum.xda-developers.com/showthread.php?t=360477&highlight=polaris+htc+gps
is a good program for testing the GPS system and settings.
tried that
tried gps tool - says no device found
gpsgate scans all com ports and says no device found.
If Google didn't work I would assume that the chip wasn't working, but there is obviously something strange going on.

My diamond GPS does not work

Hello,
I am trying since yesterday to make my GPS working, with no success. Everytime, I got the following message:
Cannot find port com. I do not know what the problem might be. I tried all Ports (from COM 0 to COM 12, and all Baud rates). Tried 3 differents GPS applications. Memory Map tells me for Port 0 GPS communication timeout...
In addition, I tried to play with the External GPS. I tried with Manage GPS automatically on and off. Still the same..
I begin to think my GPS unit is defective...
Any ideas would be appreciate.
Thanks very much in advance,
Philippe
did you change settings in the gps control panel?
the default settings can be left alone. COM4. Baud rate should be automatically handled and unless you enabled AGPS any baud rate will do, if you enabled AGPS then I think you have to use 2400 as your Baud.
I just noticed the GPS harddware port in setting, system External GPS is not saved when you click ente.
Exemple I choose COM4, and Baud rate: 4800. I click OK. When I reclick exernal GPS, Hardware, I have got ''none for GPS hardware port. I do not know if it might be one of the reason why the GPS does not work.
Note: I just flashed the new rom: 1.35.401.3 WWE. Might it be a bug in this ROM (just question?)
Philippe
I can cofirm TomTom working with COM4 and baud 57600. Signal pickup can be time hungry, tho. Sometimes I get a fix in 20 seconds, sometimes it takes as much as 10 minutes.
no problem using mapking...
Hello,
And thanks everybody for your help. I just updated to the new Elite 1 ROM, and now it works like a charm....Very good...
I do not know if there is many francophones on this forum, but there is a new french forum about the Diamond:
http://htc-touch-diamond.forumactif.info/index.htm
Not very busy yet, but....
Cheers,
Philippe
Same problem... The tomtom 6 don't detect my integrated gps... if i chose the wired and put ports like say before, it don't work too.. Any way for detect integrated gps?
Here are exactly my setting:
Setting system External GPS:
GPS program port: COM 4
GPS hardware port: None
Baud rate: 4800
Manage GPS automatically is checked.
So open your GPS program, choose COM Port 4, and baud rate: 4800.
Should work. If not, flashthe new Elite ROM. It could help too.
Philippe
I can't flash the rom, it will make the warranty expire... And the mobile isn't mine, it's destined to be selled, i work on a gsm shop...
got exactly opposite problem - when I leave these default settings in "External GPS" CPL, the Diamond will suck my batterry within several hours, as if the GPS was still ON. have found out that if I disable all settings in this CPL, it stops sucking power (but then I can't use the GPS, obviously) - any clues or solutions?
I HAD to enable Windows Mobile manages automatic in External GPS in 'settings'. Check if it is enabled.
Disabling it made GPS never work.
Strange?
Yes, unless I restored all settings to their original values (Virtual port - COM4, HW port - None, Managed access - checked), I was not able to use the GPS. But these were exactly the settings I was having the battery drain issue with... I miss the GPS LED indication vastly...
I am have this problerm too...
Solution : make hard reset.. no more!
And all will be ok ... about GPS.
i have same proplem
i have same proplem when i updat to the new rom 1.93
I have a similar Problem.
I Updates my ROM to the new branded one from O2-Germany and since then my GPS is not working anymore. in GPSMapware I get device.exe errors and TomTom7 keeps searching and searching and so on...
The old O2 ROM has no GPS problems and every software got a loc in about 10 - 20 seconds.
But the most intresting point is that my brother has a Diamond too and no GPS problems at all.
I think I will get a new one from O2 before flashing it and loose my warrenty
Telus CDMA Diamond
I've got problem too. First Diamond I had no problem with GPS, something happened with the phone I had to exchange, and new one (phone) GPS wouldn't pickup Sat. I'm on Telus CDMA. Maybe they removed physically on the second batch of Diamonds.
My GPS doesn't work too well either. I can usually get a fix eventually when outside with a clear view of the sky but in the car it is hopeless. I use TT7 and the GPS status screen shows that the Diamond can see maybe half a dozen satellites or so but with very low signal strength. The bars stay grey for ages and then eventually three or four will turn blue and all the time the battery is draining like crazy. I also have a Holux GPSlim 256 and with that I get a fix much faster and the signal strength is much higher. I can also use it in the car with no problem.
I have to say I'm pretty disappointed with the GPS performance of the Diamond and from the number of posts in this forum from people with similar problems I would suggest that there is a design flaw or very poor quality control. I had an XDA Orbit 2 for a while and that was far superior.
Me too
my diamond have the same problem too.
it was working with the old rom's and the early new
but later with new rom's it is locked, I don't know why or how to fix it.
then I back to the last good one but still locked.
it seem's working fine, because the software is detect the gps device and also detect it on port 4 and baud speed, but without signal any more.
I used Garmin, Destenator, iGo, fanaeen, and gps test.
and I try to use all avaliable solutions
I used all diamond rom's here and used all radio version's even the hardspl I changed it too with no succeed.
any advice would be help!
thanks in advanced
Hi,
I own two diamonds and I also found problems with the GPS in both of them. Probably mine is not the same you are describing. What I get is the following:
Running TT7, the GPS works but TT7 map in the screen remains in grey color. Rarely it shows color for some seconds and l"oses signal" again. It navigates, but no messages on proximity of POIs work. Also, when driving, if TT7 is forced to recalculate (every time I do not follow the instructions), it forgets about the required destination. In the GPS configuration option within TT7 it does not show satellites, the bars are empty and the coordinates shown are grey... but showing values!
Finally, I found the reason. I use Bluefire VPN, a piece of software to connect securely to my company. The GPS and Bluefire cannot live together.
I have tried everything: TomTom 6, changing COM port (many combinations)for the GPS, A-GPS on and off... No way.
It worked perfectly in P3600. I tried many ROMS and pieces of software without problems but in the Diamond I haven't been able.
Perhaps the reason is some resident code of Bluefire. Don't know. In any case, if this is a case similar to any of you, my advice is the following:
Hard reset, install TT7 and maps and test the GPS. If it works, start installing software until it crashes.
In my case, the GPS is always dead after the soft reset required after the installation of Bluefire, and it works again after another soft reset once Bluefire is uninstalled.
Hope it helps and hope somebody can also help me solve this issue.
SOLVED
Hi guys
Here is my solution.
First you have to flash 1.13.25.24 radio rom sometimes it can be solve the problem.If not you must open your phone with Htc service manual and find gps coaxial cable and check it.Sometimes it can be pulled out.Mine antenna was unconnected and gps couldnot find any satellites.Sorry for my bad english.

Intermittent GPS

Hi all, yesterday i've changed the "external gps settings":
COM8 For virtual GPS port and COM 4 as Hardware GPS port, baud 9600.
Today i was using my GPS the first time after the settings descripted before...
The GPS Works, but at regular intervals of 2 sec, then stops for 10 sec (No GPS Found with Tomtom) and works again.....
Now i have 3 questions:
1) Can i solve this WITHOUT an Hard Reset??
2) If i disable the Virtual com port, tomtom DON'T let me choose another COMport (it skips the Comport configuration page) and, when it allows me to select the right port, the COM4 isn't there
3) There are A LOT of comport into "External GPS Settings", some starting with COM..X and others ports named GPD..X ..... What type of ports are??
(Ps: i have already installed tomtom again)
Did you try to disable AGPS?
I have only seen this problem when AGPS is enabled (via advanced config) too
Also the defualt GPS COM ports is 4 and baud rate of 4800 (should be no need to change this) and why mess with external GPS settings when the device has internal GPS?
I have same problem on iGO8 with AGPS enabled.
You guys are right! The A-GPS was ON (strange, i don't remember i've activated it)
If i play with the external gps app is because i would to share the same com port to 2 gps apps.....
BTW when i set the com4 in Hardware port, reopening the app it disappear.
Now i have Agps disabled, External gps app "void" and tomtom don't let me choose the comport (it switch from baud speed to mainscreen)
Hmm, I had no problem at all using GPS at standard settings for:
Igo
TrackMe
GoogleMaps
at the same time!
Riel said:
Hmm, I had no problem at all using GPS at standard settings for:
Igo
TrackMe
GoogleMaps
at the same time!
Click to expand...
Click to collapse
diamond has disabled agps out of the box.
Hmmm I had no problems the first couple of times I tried iGo when I first got the device. Then I tweaked it, enabled AGPS and all hell broke loose (presumably due to this setting, though not 100% sure since I changed lots of things). Disabled it on my own, trying to back-track, now it's better but I still got problems with GPS lost...
By the way, is there any use setting COM4 to high speeds? Does it reall improve performance?
I had the same problem after flashing the actual rom build from HTC club. I am currently sticking to this one in italian and no problem at all.
P.S.: Just noticed you're from my same city
All ok now, i suppose that if we leave blank the GPS port (no HW port) into first COM screen of external gps app, tomtom skip the comport settings screen, and don't allow you to choose another one.
I've Hardresetted my pda yesterday, and i've seen that out of the box, the diamond has COM4 selected by default.
I don't want to change anything now (i have no time in those days to do another Hard reset) BUT, if you have problems regarding the GPS COM Settings screen in tomtom, try to set the COM4 into GPS PORT (not hardware port) of the "External Gps" app.
hello everyone
i have the same problem of signal GPS lost and coming back after a few minutes of use (i use IGO 8), then lose again, then back again, and so on.
I installed the new flash rom from HTC eclub, (QMR-RUU_Diamond_HTC_FRA_1.93.406.1_Radio_Signed_Diamond_52.29.25.12_1.00.25.05_Ship.exe)
Even if i disable the a-gps using advance config, the problem is still there.
Do you think that problem comes from that new HTC ROM ?
Any solutions?
NO... I had the same problem on old ROM very rarely and solved with Quick GPS , I will see if the problem persist on new ROM...
I had this disconnecting problem too with Tomtom 7,
now with Bepe 0.98 and radio Radio v1.00.25.07, all is OK, no disconnect at all this morning ( 2 hours of GPS use ).
But I don't know what resolve the problem, Bepe's ROM or the new .07 radio
my diamond refuse to accept setting for hardware port and rate......
it always displayed the default (hardware none ,,port 4800)
and always intermittent gps signal...
can u help me?
hmh79 said:
my diamond refuse to accept setting for hardware port and rate......
it always displayed the default (hardware none ,,port 4800)
and always intermittent gps signal...
can u help me?
Click to expand...
Click to collapse
Never mind the setting. Is AGPS disabled?
yes its disabled...
A bit strange, mine works perfectly with iGo, it even updates the position (almost) continuously when in pedestrian mode.
Perhaps you could try an auto detect from your GPS program to reset the link. By the way, what soft are you using?
well im using garmin xt and navigon...garmin display that the program and hardware is com:4
thank u for being patient with me....
I know Garmin works on the Diamond, so I'm running out of ideas... I remember reading that some VOIP programs screw the GPS. Did you install any such program?
If not, what I would do is back up my contacts and calendar and do a hard reset to see if this solves the problem. A bit painful, but will certainly answer the question whether there is something wrong with your hardware or not.
well.. i have changed the rom to karmba version, and it works fine for the last 6 hours..
gps functioning well.
may be the fault was in my previous rom (SwiftBL-WWE-Diamond-ROM-v5-5-Lite)
thank you very much for your help

Locked GPS

Hi I have a T-Mobile Compact IV (HTC Diamond I believe) and my GPS has just stopped working. It comes with CoPilot LIve 7 Trial and has been working fine until I bought the licence code for the full version.
Now it says there is 'No GPS Signal' when I run CoPilot. I have tried QuickGPS and Google Maps (both pre installed like CoPilot) and neither of thoses apps work either!
I have read that the GPS chicp could be locked? Anybody came accross this problem before or have a solution to this. I have emailed T-Mobile, HTC and the makers of CoPilot. Seems like nobody is interested in helping now that I have shelled out for a licence code.
Any help here would be greatly appreciated.
Thanks in advance.
GPS chip cannot be "locked" out...forget that
There are a number of great threads relating to GPS issues exactly as you described (too numerous to list though...) suggest you have a quick search and move on from there...
I expect that you need to clear the embedded data (use HTC GPS Tool, and clear memory) and then be patient for a first fix.......confident this will work for you
i'd also recomend GPS Tool, its availible here.
Just download the .cab file and run it on your MDACIV
Thanks for the reply guys. I have downloaded and tried the HTC GPS tool and it doesn't seem to find anything. All I get is the error 'Failed to send NMEA command'.
I have just downloaded Google Maps and tested that with the GPS setting and it just sits there saying 'Seeking GPS Satelites (0)...' for ages.
I have also tried lots of the other suggestions in this forum but with no luck. Its almost as if there is no GPS built into this. The only things I have hope for is to hard reset the MDA or to update the ROM/Radio. Tried using the reg edit tool and adv config tool to see if any settings are causing a problem? Could it be the update to comapct farmework 3.5 or the settings for the IP phone?
Unfortunatly I have followed the instructions to hard reset the MDA but it just seems to soft reset, plus what will happen to my installation of CoPilot as it was pre-installed with the phone. I have a backup done with the Sprite Backup tool that came with the phone but will this restore programs if the device is reset?
And the ROMs are all for the HTC Diamond. Plus not too sure about invalidating my warranty with an update.
Really starting to think the GPS has just broke on me. Which is a bit odd since it hasn't been dropped or damaged etc...
Starting to get a bit frustrated as there doesn't seem to be a conclusive answer any where on the web and no supplier is getting back to me (wonder why...?)
OK...it lookslike you have a few more options now....
First thing is make a backup! Do this now and save it to Internal Storage.
A Hard reset appears to be the next option...its fiddely to organise, but it sounds like you need to get a "fresh" install. I would then only install the HTC GPS Tool and then try and find your GPS using standard setting as installed. If it cannot be found then perhaps you have an issue with the unit itself.
As for your co-pilot, surely you have the install cab or disc that came with the unit?
Right now you need to know:
i) Are just the settings screwed up, or
ii) Do I have a faulty unit.....
If it faulty you want to keep the original ROM for warranty purpose (so don't flash that........yet!)
Hold on...
GPS is always OFF until the phone comes out of 'flight mode'. You can do this by activating at least one of the following (phone, BT, Wifi).
Some applications like Igo8 are able to access the GPS whilst the phone is in flight mode.
Other apps such as TT, GPS Tuner, BeelineGPS etc need the non-flight mode.
This can be set in the Comms Manager.
topspeclt said:
Hold on...
GPS is always OFF until the phone comes out of 'flight mode'. You can do this by activating at least one of the following (phone, BT, Wifi).
Other apps such as TT, GPS Tuner, BeelineGPS etc need the non-flight mode.
.
Click to expand...
Click to collapse
Not as far I am aware. I can and have run TT6 with flight mode engaged - on a BA flight. It starts by saying flight mode engaged at the bottom left, but still finds the satelites (as long as you are next to the window).
And yes BA allow the use of GPS for flights except at take off and landing.
Thanks everyone for the replies.
But I took the plunge and dislocated my fingers to perform a hard reset. After the hard reset the phone automatically re-installed all the supplied apps (CoPilot, Google Maps etc...) and it worked fine.
Tried lots of suggestions and tools but this is the only thiong that has worked. I have read lots of conflicting posts about how the GPS can lock due to several apps attempting to use it while other say its due to the phone not having it enabled as default. And then others say it can't lock!
At the end of the day the GPS worked in the morning and then stopped in the afternoon after no fiddling with the phone. This makes me feel like it could happen again.
As I write this I have just had my first manufacturer response. Its from the makers of CoPilot. They have posted the following :
Please go to Start Menu | Settings | System / GPS
• At the bottom left hand corner of the screen please select Programs and change the GPS program port to COM 4.
• Select Hardware at the bottom left hand corner of the screen and make sure the GPS hardware port to be set to COM 3 and the Baud Rate to 4800.
• Finally at the bottom left hand corner of the screen Select Access and check if the box Manage GPS automatically is ticked.
• Also, please go into START | SETTINGS | CONNECTIONS | BEAM
Please ensure that the beam is unticked as this affects the GPS pickup.
• Also ensure that you do not have any other GPS program installed on the device as this could also affect the GPS setup in Copilot.
2. Launch CoPilot Live on your Pocket PC (Tap on ""Start --> CoPilot Live"")
a. In the ""GPS"" menu, tap ""Options"" and tap on ""Setup GPS""
b. Tap on ""Manual"" and in the ""GPS Com Port and Baud Rate"" section, select the COM port and Baud Rate as provided by your GPS manufacturer (Com 4, Baud Rate: 9600). If you do not know this information, tap the ""Automatic"", then tap ""Next"" and CoPilot Live will search all available ports for your receiver. Note: If you are using a Bluetooth GPS receiver, your Pocket PC's Bluetooth Manager must be aware of the device before CoPilot Live can detect it.
c. Tap ""OK"" at the top of the screen to close the GPS Options. Note: CoPilot will remember the GPS settings on exit, so you will only need to configure your GPS on the first use.
Would like to have tried this but I spent quite a bit of time messing with COM port setting et all... and nothing seemed to work. Ho hum.
Anyhoo, again thanks everybody from your help.
Andrew

GPS doesn't work properly

Hello all,
My GPS was working just fine with several applications like GPSed, the 'new' experia camera with geotagging and so on. Recently I installed CoPilot Live 8 and now wm is not allocating the right port to be used for GPS. Sometimes it just activates my bluetooth. I reset my device to its manufacturer defaults, but still it's not very stable. I also opened a ticket with ALK (CoPilot) support, but I'm hoping that someone has a tip on how I can restore wm. If I let wm manage my GPS settings, most appliactions, do not get the GPS signals. Google maps seems actually be the only one still working, meaning my GPS is not physically broken.
Is there any way I can tweak wm6.1 again so that it will find the correct comport to use for the GPS?
Hope anyone can help as this is quite annoying.
Thanks in advance,
Dan.
There is setting for that. It's called External GPS.
You can set which comport will internal GPS use there too, it's the first page.
Also each GPS application should at least have settings for selection the com port. Some even support native WM api.
Thanks
Thanks for your reply.
I tried that and GPS should be working on com4, but still I got issues with some applications I didn't use to have (gps related).
I will try to seek if there is another com port wich will work fine for all app's.
I was hoping I could keep it as being 'managed' by wm.
Thanks again for your reply!
Dan.
I don't understand that well too .. anyway here is my theory.
Managed by windows may mean two things.
1) Special treatment of com port. Normally only one application can use one com port. And you sometimes want to use more apps form GPS at once. So this specially handles the com port of GPS so it is available multiple times. You can turn this on on third tab of the GPS settings app mentioned above.
2) Using WM driver for GPS, not com port. There is something like that, Google maps can use port or 'windows managed', also Garmin software has either com or 'GPS intermediate driver'. Anyway this is set on application side. When you use this, no com port matters. However if you use com port, it must be the same number as preset on GPS settings, standard is com 4.
There are also other problem with GPS. Try this app:
http://www.chartcross.co.uk/products/WM00002_details.asp
It's simple GPS tester. Try that first, it finds the port and baud-rate of com connected GPS.
Also sometimes GPS does not work in any program, and it can be fixed by forcing re-download of Quick GPS data. Once I had situation where GPS kept loosing signal every 5 seconds, and forced re-download fixed it. So the Quick GPS data can get somehow bad, and it may cause problems too.

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