Database Develop

I'm going to exchange my Tilt under warranty. Anything I should be worried about?

I've installed a few ROMs from this place onto it. I did not SuperCID (just used a HardSPL bypass) it nor SIM Unlock it.
Does this mean that I should be able to undo everything that has been done?
How do I remove HardSPL? Is that possible?
How can I install an original AT&T ROM on it? Where do I find those? I think I found one with Alex's Kitchen, but I'm not sure if that's a full version or what. And what about the AT&T bloat?
Sorry if this is a noob question. I glanced through the Tilt-specific Wiki and the Kaiser Wiki and I didn't see the answer to any of these questions in the FAQs.

see the wiki, there's a howto link for reverting your spl

Oh, awesome. I missed that. I think it was because I was mainly looking through the Tilt-specific Wiki. My mistake.
Here's the thread in case someone else happens accross this one in search of the same advice.
http://cleanimport.xda/index.php?threads/335568/

Just install the original AT&T Rom and you should be fine. I had to send mine in for a warranty exchange last Friday after the radio conked out on it, and got my new one on Monday of this week. Anway, I used the HardSPL too, and I just reflashed the AT&T Rom onto it, put it in the box, slapped the return label on it and sent it on it's merry way
Edit-Somebody on here said they don't check the SPL when they get the defective unit, just that it has the AT&T Rom on it. In fact, I bet they just chuck it in the recyling bin and write it off.

Yeah I'm pretty sure they half inspect the phones. They must get more exchanges than they could deal with. They possibly check the device thoroughly though because it's a high end (dollar) device. Who knows?

I worked in the service department at Best Buy for a while, and I know we didn't check anything when customers returned products. All we did was looked at the stickers on the outside of the products to make sure the serial number, model number, etcetera all matched up, and that was it. As long as those matched up, we could send the devices back to their manufacturers or out to our service centers.
I figured AT&T would operate the same way, but from what I've read on these forums, they do a pretty thorough check. I just wanted to make sure I covered all grounds. Better safe than sorry, y'know?

Yeah, that's true. The guy at the store looked my phone over, and even changed SIM's and agreed something was wrong with the phone's radio, so that's in the notes too.

I found the post I was talking about, it's the first on on the page-
http://forum.xda-developers.com/showthread.php?t=335568&page=23
"Just FYI; I recently returned my 8525 to ATT because it was not charging with the car charger.
I flashed back to the latest ATT ROM and then did a second hard reset. I heard last week from ATT the phone was accepted as a core with no problem.
I was told by a friend at ATT that they don't look at CID, but different splash screens will for sure trip up a return.
Just my experience; hope it helps someone."

Warranty issue?
The touchscreen of my phone is not working. Good thing is that i bought it just 8 months before so i guess its still under warranty? (is it?)
After looking around in the forum i get it reverted back to original locked state and now i want to get my warranty from ATT people. Can you please let me know how to proceed? And if anyone has already done this then what steps he followed? Do we need to send our phone back first and then get the newer phone? Or do they give us the newer phone and then we need to send them the older one back?

ceo.mtcl said:
The touchscreen of my phone is not working. Good thing is that i bought it just 8 months before so i guess its still under warranty? (is it?)
After looking around in the forum i get it reverted back to original locked state and now i want to get my warranty from ATT people. Can you please let me know how to proceed? And if anyone has already done this then what steps he followed? Do we need to send our phone back first and then get the newer phone? Or do they give us the newer phone and then we need to send them the older one back?
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Just call AT$T, they will check your account to see if you are within warranty. If your problem is within warranty guidelines, they will send you a new (refurb) tilt or if you press, a new (refurb) Fuze ( I would rather have the Tilt ) It usually arrives within five days. It comes with a pre paid return envelope. Take the battery and sim and back cover off the old phone, put them in the new phone. Drop the old one in the envelope. Drop it in the post and you are all set.
If you fail to send the old one back within the time allotted they will bill your account of the full value of the replacement phone. Quick and easy, my replacement phone is over a year old and has worked flawlessly.

My Tilt is maybe 8 months old and decided to stop charging the other night. Unfortunately, I installed a Manila 2D ROM on it some time ago and because it will not recognize the USB cable, I can't roll it back. I'm going to call AT&T today and see about having a replacement shipped to me. I don't think it'll be a problem since it won't turn on and it'll probably be a mail replacement like you described. I'm going to press to get a Fuze, when I ordered the Tilt I paid good money to get it new instead of refurbished and it still stopped working after well under a year of use. If I'm getting a refurbished replacement I'd like the newest model.

KentM said:
My Tilt is maybe 8 months old and decided to stop charging the other night. Unfortunately, I installed a Manila 2D ROM on it some time ago and because it will not recognize the USB cable, I can't roll it back. I'm going to call AT&T today and see about having a replacement shipped to me. I don't think it'll be a problem since it won't turn on and it'll probably be a mail replacement like you described. I'm going to press to get a Fuze, when I ordered the Tilt I paid good money to get it new instead of refurbished and it still stopped working after well under a year of use. If I'm getting a refurbished replacement I'd like the newest model.
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Click to collapse
Unless of course it is a battery issue, and they put in a new battery, see that you have used unapproved software and mark your S/N as immediately out of warranty,.....................I'm just sayin................................

You think that's an issue even exchanging it through the mail?

KentM said:
You think that's an issue even exchanging it through the mail?
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Click to collapse
Do you think they stay in business by by just mailing a new phone to anyone who says, " this is broken, give me anew fuze ?'

I just exchanged my tilt today. My screen broke (the colors became all white and inversed and weird) so I called ATT and they told me to go to this special service warranty store. They looked it over quickly and gave me a new tilt no problem... just make sure you flash the original ATT rom back on it. (They didnt notice I broke the VOID sticker in the screwhole hehe)
PS. I got my tilt last April, and I'm not sure how long the warranty lasts. The guy said I have 90 extra days on this new phone.

denco7 said:
<snip> If your problem is within warranty guidelines, they will send you a new (refurb) tilt or if you press, a new (refurb) Fuze ( I would rather have the Tilt ) </snip>
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Just out of curiosity, why would you rather have the tilt? I've been thinking of upgrading from the tilt to the fuze...

d_stew said:
Just out of curiosity, why would you rather have the tilt? I've been thinking of upgrading from the tilt to the fuze...
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Basically , you can have a brand new Fuze the way AT$T and M$ want it, or you can have a Tilt the way you want it. At present there are three times as many custom roms, more ways to customize it and I absolutely will not give up my Tilt screen. After a year of customizing my Tilt to perfection on this site, there is absolutely nothing about the Fuze that interests me.

I'm thinking about sending my Tilt back. It's bricked for some reason. I bought a new (OEM) battery because I thought I had battery problems, still nothing. If AT&T gets a phone that won't even power up what happens, I have hard spl and a flashed rom?

adstevenson said:
If AT&T gets a phone that won't even power up what happens, I have hard spl and a flashed rom?
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Click to collapse
If they manage to resusitate it or even read the flash memory contents (if it's possible to hotwire a car, who knows what can be done with a TyTN II and both of these would be possible), then when they see it's not running an approved ROM/SPL they may act like a bull and charge!
Anyone who runs a custom ROM on a phone thats still under warranty runs that risk should a problem occur that makes it difficult to flash back to original spec.
denco7 I agree entirely with your comments re the importance of a tilting screen but now HTC have developed the Touch Pro 2 (which has a tilting screen) there may soon be a real successor for the Kaiser released to the market. I don't know which providers will pick it up or where it'll be sold though.

Flying Kiwi said:
If they manage to resusitate it or even read the flash memory contents (if it's possible to hotwire a car, who knows what can be done with a TyTN II and both of these would be possible), then when they see it's not running an approved ROM/SPL they may act like a bull and charge!
Anyone who runs a custom ROM on a phone thats still under warranty runs that risk should a problem occur that makes it difficult to flash back to original spec.
Does the same thing apply if it's not under warranty but has insurance from at&t on it?
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T-Mobile G1 Warranty question

If this has been discussed, please pardon me.
If i purchased the G1 a few months ago, does it come with a 1 year warranty by default or was an insurance necessary?
I was told the latter by a friend of mine, but he seems to be a total newb at his g1, i cant trust him.

1yr through HTC, which TMo honors, I believe.
-bZj

So if i call t-mobile and say.. I restarted my phone and an update notification came up, applied the update and phone didn't boot, would i get a replacement? I'm not a big fan of scratches and dents.

wddglr said:
So if i call t-mobile and say.. I restarted my phone and an update notification came up, applied the update and phone didn't boot, would i get a replacement? I'm not a big fan of scratches and dents.
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If you bought this phone through T-Mobile, then yes. This is commonly what people do when they have bricked their phone--I'm assuming you have.
Remember kids, it's Radio first then SPL!

And I would have to send the "bricked" phone back?

Comes with the warranty, but that only covers a faulty phone or parts I believe. With insurance you could purposely smash it with a hammer and it would be covered, after a deductible of course.

wddglr said:
And I would have to send the "bricked" phone back?
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Click to collapse
Well, duh. If they let you keep it every customer would call and say they had a broken phone just so they could get another one for free!
You will be sent what is called a 'shell' which is just the phone; No battery, back cover, sdcard, anything.
You replace your borked phone and ship them back the bricked 'shell'.
Why not call them now? Pop your fraudulently-bricked-phone-returned-under-warranty cherry.

GenericNode said:
Why not call them now? Pop your fraudulently-bricked-phone-returned-under-warranty cherry.
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LOL if I do call and have them send me the shell, I'll probably brick the thing on purpose.
Thanks all.

Have i bricked my phone?

G1 Bricked? or not I think Yes...have you Solution for me
hi, i'm new on this forum
G1 Bricked? or not I think Yes...have you Solution for Me?
no fastboot access
no recovery access
press home and power nothing
press camera and power nothing
logo t-mobile stay on the screen
when i press scroll and power blue led mode appear
i have flash my phone many times and no problem
to day big problem, after flash my radio 1.5 for a radio 1.0, because problem with wireless connection, and Now after the reboot my phone no respond
do you have any idee for my problem
perhaps: goldcard solution or.....???
Please thank's for help

Sorry but I think your phone is bricked =[ Try calling T-mobile and tell them you dropped your phone and broke it. (You might actually want to do this, lol) They'll send you a replacement if you still have the warranty

alritewhadeva said:
Sorry but I think your phone is bricked =[ Try calling T-mobile and tell them you dropped your phone and broke it. (You might actually want to do this, lol) They'll send you a replacement if you still have the warranty
Click to expand...
Click to collapse
thanks you for your rapid ask, but i sure , exist a solution for the brick.
my phoneis not guaranteed because I bought it used
SNIFFF

There's no current solution for a brick. A brick is a brick and you're done. Sorry

I had the same issued as you are having i was also stuck on the t-mobile logo screen because of the radio update, and yes my phone got brick. but since i had insurance on the phone i took it to my local t-mobile made up some excuse that my phone stop working and they gave me a brand new one in store for free. gotta love the extra at 5 dollars you pay for insurance saved me from buying a new one lol.

Yup, you've got a brick. Most common brick actually, downgrading radio 9/10 times seems to leed to a brick. Currently there are no working fixes. There are rumors that either a serial->USB cable might help fix a brick or wiring up a jtag setup. There's info about both on the interwebs but neither has been proven to work on the dream yet afaik.

Here is my question. What were you doing before the brick happened? By chance did you install the special spl?

alritewhadeva said:
Sorry but I think your phone is bricked =[ Try calling T-mobile and tell them you dropped your phone and broke it. (You might actually want to do this, lol) They'll send you a replacement if you still have the warranty
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Click to collapse
This is horeible advice you never want to tell them you droped the phone, that's not covered under warranty. Just tell them the phone won't boot. But yeah sound like your phone is fubar.

speoples20 said:
This is horeible advice you never want to tell them you droped the phone, that's not covered under warranty. Just tell them the phone won't boot. But yeah sound like your phone is fubar.
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Click to collapse
How is it bad advice? Hardware problems are covered by warranty, software are not. the brick is a SOFTWARE problem. T-Mobile does not give replacement g1s that are screwed up because of something you installed that wasn't issued by T-Mobile themself. If you tell them you dropped it , its a HARDWARE problem and they provide replacements...

alritewhadeva said:
How is it bad advice? Hardware problems are covered by warranty, software are not. the brick is a SOFTWARE problem. T-Mobile does not give replacement g1s that are screwed up because of something you installed that wasn't issued by T-Mobile themself. If you tell them you dropped it , its a HARDWARE problem and they provide replacements...
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Click to collapse
Telling them you dropped the phone and it no longer boots is your problem and they will say so. "Was it working before you dropped it?" Yes it was "Then it soulds like when "YOU" dropped the phone you messed it up" Hope you have the phone insurance that's the only way you are most likely going to get a new one but it's going to cost you.
While it's a software problem if you drop the phone and break it they do not have to replace it.

cidica said:
Telling them you dropped the phone and it no longer boots is your problem and they will say so. "Was it working before you dropped it?" Yes it was "Then it soulds like when "YOU" dropped the phone you messed it up" Hope you have the phone insurance that's the only way you are most likely going to get a new one but it's going to cost you.
While it's a software problem if you drop the phone and break it they do not have to replace it.
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Click to collapse
Oh god, fine then. You come up with a better story and post back I don't understand your last sentence...In the official tmobile g1 forums they state that they are not responsible for anything you do software wise to your phone ( root, ROMs, spl, brick, etc..)

alritewhadeva said:
Oh god, fine then. You come up with a better story and post back I don't understand your last sentence...In the official tmobile g1 forums they state that they are not responsible for anything you do software wise to your phone ( root, ROMs, spl, brick, etc..)
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Click to collapse
simple The OTA got to you for cupcake and you went to install it when the phone rebooted it was stuck at the G1 screen. they will walk you through a few steps and confirm it's messed up. At that point they will send you out a replacement. You do not have to say anything about it being rooted. I just did this for my friends moms phone. He messed it up I called and got her a replacement sent. Now if you are not a T-mo customer you are out of luck though which sucks :/
Hell I had to do this for 2 phones. 1 G1 and 1 Shadow this past week (both phones were modded by me/friend) Shadow was a true hardware issue though and not the mods fault though.

just tell them your phone wont boot up if you cant get to recovery or android screen neither can they on your phone so they will never know what u did to it

cidica said:
simple The OTA got to you for cupcake and you went to install it when the phone rebooted it was stuck at the G1 screen. they will walk you through a few steps and confirm it's messed up. At that point they will send you out a replacement. You do not have to say anything about it being rooted. I just did this for my friends moms phone. He messed it up I called and got her a replacement sent. Now if you are not a T-mo customer you are out of luck though which sucks :/
Hell I had to do this for 2 phones. 1 G1 and 1 Shadow this past week (both phones were modded by me/friend) Shadow was a true hardware issue though and not the mods fault though.
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Click to collapse
Lol okay then. Still think that if you report a hardware issue like you broke it, T-Mobile will still replace it as long as you still have the 1 year warranty that came with it. Like Cyanogen's issue where his touchscreen was messedup. HARDWAREE issue and T-Mobile replaced it

alritewhadeva said:
Lol okay then. Still think that if you report a hardware issue like you broke it, T-Mobile will still replace it as long as you still have the 1 year warranty that came with it. Like Cyanogen's issue where his touchscreen was messedup. HARDWAREE issue and T-Mobile replaced it
Click to expand...
Click to collapse
I work for T-mobile and telling them you broke the hardware on the phone is NOT covered under warranty. The manufacture's warranty only covers phone defects not people dropping their phone. A touch screen going out is an example of hardware covered under warranty. Software is covered under warranty as well and all you have to say is the phone won't boot past the G1 screen. Thats all you have to say.

All right. I rest my case then O mighty T-Mobile worker. No sarcasm haha.

Yeah its true, you do have to be careful if you plan on using the warranty route if its not totally legit, but then I suppose it differs depending on region. Over here in the UK it covers quite a few things like accidental dropping of the mobile, water damage etc. Which reminds me, I need to add my mobile to my monthly insurance policy...

The insurance isn't really worth it =/ Even if you claim it you still have to pay 130$ here in NY

Blimey... I pay £6/m (thanks to my credit card policies) instead of the usual £9/m that covers the mobile phone over accidental damage, theft, water damage, software damage etc. However if I do make a claim I think its £30-£40 for a replacement G1.

HELP! Is my g1 bricked?
After reading a few other thread I believe my g1 is bricked.
I was trying to install Superhero G3. After installing the radio provided in this thread:
http://androidcommunity.com/forums/f56/official-hero-g3-build-rom-18471/
My phone hung at the T-Mobile g1 boot logo.
I can't get into recovery or anything.
I bought the phone from craigslist, so I don't have a warranty or anything. My parents would kill me if they found out I have to buy myself a new phone.
PLEASE I hope there is something I can do to fix this.

Help.. Bricked G1 (HTC Dream)

ok, to make it easier to explain, I made a video. Sorry for talking so low.
http://www.youtube.com/watch?v=ypQBEARaw9E
I recorded that with my G1, the "broken" G1 is my brothers.
We have a serious problem, we cannot exchange it, we bought it last week and since we bought it has been having problems. We were going to take it to the store and then yesterday morning, it was like that, it was working "fine" at night. The problem is that we took it to the store, and the "dot" behind the battery is red, which "means" it got wet... but it didn't, I'm not going to lie, it didn't get wet my brother has taken care of that phone more than anything, it still has all the plastic protectors, even if the phone was acting really weird...
Ok ok, to the point. It doesn't do anything, as you saw in the video, when you press the power button the buttons flash until I depress it, and then they just stay on. The same happens when I try going into recovery, or bootloader modes, nothing... I decided to leave it like that for a few hours, nothing.
Either the device is bricked, the screen is damaged, or the whole device is screwed.... What do you guys think??
Thanks in advance.

Either the device is bricked, the screen is damaged, or the whole device is screwed.... What do you guys think??
Click to expand...
Click to collapse
It could very well be all 3. Did you guys get this from T-Mobile?

The dot in the battery compartment of my phone is red (well, orange I supposed) and my phone has never been wet and is working fine. I'd argue the case if I were you.
Regards,
Dave

SolemnWishing said:
It could very well be all 3. Did you guys get this from T-Mobile?
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Click to collapse
Yes we did get it directly from a (official) T-Mobile store (not a 3rd party retailer).. we went there and they complained about the phone "getting wet"... the phone looks perfect and never gotten wet.
foxmeister said:
The dot in the battery compartment of my phone is red (well, orange I supposed) and my phone has never been wet and is working fine. I'd argue the case if I were you.
Regards,
Dave
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Click to collapse
I am going to argue, I already started arguing by calling tmobile directly but they *****ed about why didnt i take the phone within the 14-day warranty if it was giving me issues and waited for this to happen....... they couldn't do anything, whatever, I'm going to try to take this further because, just like you, I can assure you my phone hasn't gotten wet.
Can you help me an send me a picture of your phone? So I could have some proof, my own phone's dot is white, and some other phones from friends/family are also white...
Thanks!

I've heard stories of that indicator turning red/pink when people have left the phone in the bathroom while showering... supposedly a lot of steam can turn it red.

uansari1 said:
I've heard stories of that indicator turning red/pink when people have left the phone in the bathroom while showering... supposedly a lot of steam can turn it red.
Click to expand...
Click to collapse
Yeah they told me about this, and I actually *****ed my brother about this but he doesn't do this, I do, and my phone is fine. Anyways, he told me he just leaves the phone charging in the room while he showers...

So I had to get a new one by claiming the insurance ($130 deductible.....) there was no win for me here...... the only thing was that I was able to keep the damaged phone.
I called HTC to try and figure out how much it would be to fix it. The lady that answered the phone said the symptoms were like those of a bad motherboard, and she said it'd cost me around $475 to fix it, wait, what??.....
So, know, idk what to do with this crap. I might try to repair it.
Thanks anyways guys!

crackertc said:
So I had to get a new one by claiming the insurance ($130 deductible.....) there was no win for me here...... the only thing was that I was able to keep the damaged phone.
I called HTC to try and figure out how much it would be to fix it. The lady that answered the phone said the symptoms were like those of a bad motherboard, and she said it'd cost me around $475 to fix it, wait, what??.....
So, know, idk what to do with this crap. I might try to repair it.
Thanks anyways guys!
Click to expand...
Click to collapse
I need a cooked mainboard for circuit tracing, will result in it being turned into scrap, but should lead to/help in the process of solving the brick problem. PM me if interested.
Thanks.

I will have a true bricked board in a couple of days, the problem is i`m in Santo Domingo, DR, if you pay for the shipping i`ll be glad to Fedex it to you.
P.S. the H. SLP update brick my phone: T-Mobile screen, no response any key combinarion.
PM me

Cuore_alfa said:
I will have a true bricked board in a couple of days, the problem is i`m in Santo Domingo, DR, if you pay for the shipping i`ll be glad to Fedex it to you.
P.S. the H. SLP update brick my phone: T-Mobile screen, no response any key combinarion.
PM me
Click to expand...
Click to collapse
Ah, right. Tell you what... since I'm volunteering my time to trace the circuit and my phone works perfectly, there is nothing for me to gain out of this, so I'm not the one to be asking for money.
If you can't afford it yourself, might be a community thing, but hold off for a while, there is someone else I've been communicating with privately who may be sending a bricked board, if it works out, then I won't need yours.

Ill volunteer a bricked board

crackertc said:
So I had to get a new one by claiming the insurance ($130 deductible.....) there was no win for me here...... the only thing was that I was able to keep the damaged phone.
I called HTC to try and figure out how much it would be to fix it. The lady that answered the phone said the symptoms were like those of a bad motherboard, and she said it'd cost me around $475 to fix it, wait, what??.....
So, know, idk what to do with this crap. I might try to repair it.
Thanks anyways guys!
Click to expand...
Click to collapse
Find a broken G1 on eBay or CG and try repairing it yourself. Might run you under $100 to do this and it's probably a great learning experience...not to mention you could end up with another working G1.

uansari1 said:
Find a broken G1 on eBay or CG and try repairing it yourself. Might run you under $100 to do this and it's probably a great learning experience...not to mention you could end up with another working G1.
Click to expand...
Click to collapse
Thanks, and yeah I was already looking into one, found one locally with a broken screen this guy might be giving it to me for like 30 bucks so that'd be great. I have the tools and everything, Ive fixed phones, including iPhones, and also HW unlock on iPhones when there was that moment were SW unlock was not possible and I did like 2 HW unlocks... ok too much talk
Thanks anyways to every one, If I can't fix this I'd definately consider sending the MB to lbcoder

My ebay board just arrive! i hope to fix my phone tomorrow.

Shoulda just swap the stickers and got the warranty replacement.

Relocked boot loader after HTC repair

So I've never posted here before but been using the tips and tricks from the MDA all the way through nexus one.
Anyway, last Wednesday night i had a few too many drinks and my phone suffered a cracked LCD.
Sent my phone to HTC and what came back was a COMPLETELY stock, LOCKED boot loader. still my phone, because i marked the phone's internals with my initials before i sent it out. I called HTC and they said my phone still has a warranty.
just an FYI
Anyone else experience this?

What "internals" did you mark? Most likely it's not the same phone.

Could be same phone, different motherboard.

a referb motherboard would make some sense, I just marked the internal battery tray area with some initials.
This may be a silly question, but wouldn't my device #s be different if they changed out the motherboard? everything still matches the original imei and s/n both on the physical placard and in adb...

Let me know if this is a dumb question...
but why would they replace the mobo in response to a cracked AMOLED screen?

blindonejc said:
So I've never posted here before but been using the tips and tricks from the MDA all the way through nexus one.
Anyway, last Wednesday night i had a few too many drinks and my phone suffered a cracked LCD.
Sent my phone to HTC and what came back was a COMPLETELY stock, LOCKED boot loader. still my phone, because i marked the phone's internals with my initials before i sent it out. I called HTC and they said my phone still has a warranty.
just an FYI
Anyone else experience this?
Click to expand...
Click to collapse
my guess is they probubly flash the whole phone back to stock for testing. Its easier to troubleshoot when you eliminate all outside variables. They prob replaced the screen, used a .img file to flash everything back to stock including the SPL, which would account for the relocked bootloader, and tested to make sure the new screen was working correctly. Am i correct in assuming that all your apps and settings were reset too?

blindonejc said:
So I've never posted here before but been using the tips and tricks from the MDA all the way through nexus one.
Anyway, last Wednesday night i had a few too many drinks and my phone suffered a cracked LCD.
Sent my phone to HTC and what came back was a COMPLETELY stock, LOCKED boot loader. still my phone, because i marked the phone's internals with my initials before i sent it out. I called HTC and they said my phone still has a warranty.
just an FYI
Anyone else experience this?
Click to expand...
Click to collapse
Your not the first to have a re-locked bootloader. Everyone that sent their phone in for repair gets their bootloader re-locked.

futango said:
Your not the first to have a re-locked bootloader. Everyone that sent their phone in for repair gets their bootloader re-locked.
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Second this.
I've sent mine in twice now for dust..etc.
Both times the same phone has been returned with a locked bootloader (for about 5 mins) ;-)

Amdathlonuk said:
Second this.
I've sent mine in twice now for dust..etc.
Both times the same phone has been returned with a locked bootloader (for about 5 mins) ;-)
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Click to collapse
I sent my unlocked bootloader back and HTC gave me a replacement for free. They didn't charge me anything. They even deemed it as a "software issue".

so u can send ur phone in for the dust under the screen? Whats the turn around on that. And Id be pissed if they re locked my ****. I dont wanna do all that again. Id have to tell them not to ...lol
My dust isnt bad.. only noticeable when screen the screen is in sleep mode in a well lit place.

HTC has absolutely the best customer service I have ever dealt with...

ogdobber said:
HTC has absolutely the best customer service I have ever dealt with...
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Click to collapse
I agree with you

Hey me too!+++++
Iam a rough kinda guy and thought a gell case would do for protection so i took it to work and didnt even know i dented the back where the sim card is at with a sledge hammer!..bamm SOOOO I cracked the inside of the guts in the phone.. and sent it in for repairs right? I told the HTC tech that I had dust under the screen which I did and told em that the the screen crack from the inside was from constient temp change.... they charge me 130 to fix and I told them to keep the f**cking phone cuz when I had it ,it was all dusty and those bend test and all the videos of it being rugged was **** and was always swichin 3g and ****. so 2 days later I get my phone back .and looks ****in brand new.. the best part is 2 days later after I got it back theres an extra 150 in my account and its from google .130+20 cuz the tech hold fee.. sick uh?

So, if it still somehow the same phone, could it be possible that they simply reflashed something on top of the phone to relock its bootloader?
Meaning it IS possible.

leonnib4 said:
So, if it still somehow the same phone, could it be possible that they simply reflashed something on top of the phone to relock its bootloader?
Meaning it IS possible.
Click to expand...
Click to collapse
Of course it possible. We just don't have the right SPL.