TomTom Help - Touch Diamond, MDA Compact IV General

Hi, I bought the Western Europe Map, installed TomTom Home and everything, but when I click "update" it doesn't show anything apart from one voice, and it doesn't have my map.
I've connected my device and entered the device code correctly and everything had have TT Navigator 7 installed but no luck!
Any help?

are you displaying all sources? I presume you are logged into TT home too

This is so annoying, I really need it installed and working today as I need to use it tomorrow, but their phone service is closed now.
What a ridiculous system they have, I should just be able to download the map to my hard drive and install it from my device.

when I got maps from TT I paid for them then had to login to home and connect my device to the computer before the maps would d/l
Now every Pc I conect my devie to that has TT home on wants me to login and download the maps.

In the instructions it says I have to connect to HOME 2 via Windows Mobile Device Centre. How the hell do I do that? TomTom instructions are gash.

El_Mariachi said:
In the instructions it says I have to connect to HOME 2 via Windows Mobile Device Centre. How the hell do I do that? TomTom instructions are gash.
Click to expand...
Click to collapse
WMC are you using Vista? or XP
TT customre services and instructions sre very poor
I would suggest uninstalling ver 2 and putting 1.5 on as this works better with navigator

Vista.
I might as well have bloody downloaded the illegal version for free!

El_Mariachi said:
Vista.
I might as well have bloody downloaded the illegal version for free!
Click to expand...
Click to collapse
Easier to install LOL.

So where are you at with the connection of your device to you PC is it paired via WMC? to sync with you rPC

It's paired yes...

have you connected your device an logged into TT home so TT connects to your device connected

Yep, I've installed the random Polish voice that appeared...when I click updates, it says no more updates..

did you try TT 1.5

No worries, just sorted it, had to download TomTom Home 2. Absolutely ridiculous instructions on website, as the information states that version is for the actual GPS devices only.
I want to kill Mr Tomtom for wasting my precious time.

Nice one - safe Jouney
TT are pants for support

Had to do the same myself last week. Why don't these people make it clear instead of us having to work it out. You wouldn't think 2 would work as it is listed for TomTom gps devices.

Related

tomtom plus- anyone have any luck?

has anyone had any luck get any of the tomtom plus features to access the internet?
mine just errors out....
can someone try theirs?
nm... finally got it...
signed up on mytomtom.com yesterday...
turned off my proxy settings in medianet...
put my email and password in tomtom when it asks for it...
turned off hsdpa...
logged on to a website via explorer (to get a data connection active)...
then went back to tomtom buddies and tried to login, it errored twice but i pressed continue three more times and it finally logged in...
traffic and all of the other tomtom plus services work great...
now, just need my pals with kaisers to get their tomtom buddies up and running and we'll see if we can track each other...
the kaise/tytn II/tilt/8925 is great piece of kit... and i really like having the gps...
Tomtom traffic
I get most plus services to work except traffic. I have everything in your post without luck. A qustion to tomtom support only resulted in "we do not support you device" answer. Any ideas?
When I fianlly installed the maps from my CD and activated them it started working. It did not work with the free downloaded map.
aszotten said:
I get most plus services to work except traffic. I have everything in your post without luck. A qustion to tomtom support only resulted in "we do not support you device" answer. Any ideas?
Click to expand...
Click to collapse
I didn't fill in any email and all plus services work (including traffic) accept traffic cams, which times out when updating. (western europe map)
Tomtom support
I want to highlight something. I downloaded the free map and tried to activate my tomtom traffic on this free manp. This caused the error mentioned in my previus entry. I then tried to open a support case with Tomtom, but they refused to handle it. They state that the Kaiser is an unsupported device. Luckily traffic worked when I installed my maps from the DVD. I don't understand how Tomtom can make a deal with HTC, provide the progam and maps and then refuse to support it.
aszotten said:
I want to highlight something. I downloaded the free map and tried to activate my tomtom traffic on this free manp. This caused the error mentioned in my previus entry. I then tried to open a support case with Tomtom, but they refused to handle it. They state that the Kaiser is an unsupported device. Luckily traffic worked when I installed my maps from the DVD. I don't understand how Tomtom can make a deal with HTC, provide the progam and maps and then refuse to support it.
Click to expand...
Click to collapse
Quite agree - I would demand to be referred to their complaints procedure and make sure they know you have a tomtom branded TyTn II installation disk. Also do not assume they know the phone by the name Kaiser. Also remember to mention that the programme is specifically adpted by them to run on that phone and no other.
Mike
aszotten said:
I want to highlight something. I downloaded the free map and tried to activate my tomtom traffic on this free manp. This caused the error mentioned in my previus entry. I then tried to open a support case with Tomtom, but they refused to handle it. They state that the Kaiser is an unsupported device. Luckily traffic worked when I installed my maps from the DVD. I don't understand how Tomtom can make a deal with HTC, provide the progam and maps and then refuse to support it.
Click to expand...
Click to collapse
I've just called TomTom with a bogus question (why speedcams wasn't working) and after mentioning TomTOM Navigator 6, PDA, Kaiser and TyTN II, they answered the question.
sWORDs said:
I've just called TomTom with a bogus question (why speedcams wasn't working) and after mentioning TomTOM Navigator 6, PDA, Kaiser and TyTN II, they answered the question.
Click to expand...
Click to collapse
Maybe the problem could be that I used the EU version of the Kaiser talking to the Swedish Tomtom support, and the Swedish version of the Kaiser is not yet available.
aszotten said:
I want to highlight something. I downloaded the free map and tried to activate my tomtom traffic on this free manp. This caused the error mentioned in my previus entry. I then tried to open a support case with Tomtom, but they refused to handle it. They state that the Kaiser is an unsupported device. Luckily traffic worked when I installed my maps from the DVD. I don't understand how Tomtom can make a deal with HTC, provide the progam and maps and then refuse to support it.
Click to expand...
Click to collapse
Interesting, when the FAQ's on their own site says this:
Question
Why is NAVIGATOR 6 support for Windows Mobile® 6 limited to some HTC devices?
Answer
The reason why NAVIGATOR 6 is not supported on all Windows Mobile 6 devices is due to our global partnership with HTC, as a supplier of pre-installed Navigation Software for their GPS-enabled devices.
All works fine on my device....
TomTom Traffic not working
I have installed TomTom into my unlocked HTC Kaiser and it works fine. While, intitially Traffic was working and downloading perfectly well, since October 1, I get connected to the traffic server, but no data gets transferred into my device. (The traffic message is always no traffic incident to report, although there are numerous delays in the New York metropolitan region). I have contacted TomTom customer support about this. Originally they told me the traffic servers were down. Today they are telling me that this is a problem specific to HTC devices not getting the data correctly. Does anybody else have the same problem? Is somebody using the traffic service since October 1 and receiving valid traffic information on their HTC Kaiser devices? I have a version of TomTom that is not made specifically for the kaiser. I wonder if that would work better?
hweinberg said:
I have installed TomTom into my unlocked HTC Kaiser and it works fine. While, intitially Traffic was working and downloading perfectly well, since October 1, I get connected to the traffic server, but no data gets transferred into my device. (The traffic message is always no traffic incident to report, although there are numerous delays in the New York metropolitan region). I have contacted TomTom customer support about this. Originally they told me the traffic servers were down. Today they are telling me that this is a problem specific to HTC devices not getting the data correctly. Does anybody else have the same problem? Is somebody using the traffic service since October 1 and receiving valid traffic information on their HTC Kaiser devices? I have a version of TomTom that is not made specifically for the kaiser. I wonder if that would work better?
Click to expand...
Click to collapse
It's not just you. Last night, I used my Tom Tom v6.032 (that came with the Kaiser) and had it pull the traffic info along the route I was taking. Got all green. 5 minutes later, i'm in bumper to bumper traffic and inching along (there was construction that turned a 3 lane busy street in Washington, DC into a 1 lane street. While in the bumper to bumper, I had the software update it's traffic info and it still came up all green. I just figured it would only report on accidents and not delays, but evidently i'm not the only one having the problem.
I wasn't getting any traffic updates in the UK, but a colleague with a TT910 was. So I copied tmcodes.dat, traffic.dat from the map & deleted the other traffic file. Ran through enabling traffic again, and it's working fine again.
same problem
I have same problem with Orange provided device in the UK - logged call with TomTom who now say Kaiser is supported. Everything works except for Plus services - get generic TomTom device error when trying to connect to do anything in the plus menu. Navigator 6.
any advice/ideas - tried disabling HSDPA but no difference.
I have had problems with TomTom on my Kaiser, but it is always rectified by connecting it to a wifi hotspot first, with the cellular radio off. Then going to TomTom and running an update, where it will always download a small update of some sort the first time I run it, after that I'm troublefree on wifi or 3G (or Edge, or HDSPA)
the_ape said:
All works fine on my device....
Click to expand...
Click to collapse
All is also right for me with my Orange branded Tytn II.
I realise this is an old thread. Also I have posted in detail here
http://forum.xda-developers.com/showthread.php?p=11166165#post11166165
but basically I have installed TomTom 6 on a Kaiser which seems working except traffic reports give error 1506.
If there is a fix for this please advise.
Thanks in advance.

TomTom6

I'm brand new here, & w/ GPS & WinMo . . . Will TyTn II's TomTom speak street names or only directions?
just directions
directions
yep, just directions but it works great on the Kaiser
Is this the full version of TomTom? I was turned off by TomTom in the past because it was tied to a device id which was a real hassle whenever I upgraded my handheld and you exceeded their 2 device rules. You had to FAX receipts, photocopies of the manual, discs, etc. and then wait, it would take weeks to get things straightened out.
Is it still tied to the device where you have to go online and use their tool to unlock, etc.?
ausbj said:
yep, just directions but it works great on the Kaiser
Click to expand...
Click to collapse
It is full version, but your device has it's own DEVICE ID which is needed to ACTIVATE your map (if you bought one).
The application itself is fully functional, and always free. But not the map
Hmmm...this seems different from years back now .
Years back I had a Palm, I installed TomTom from the CDs (5 or 6 of them). I loaded the maps for my area and when TomTom started up, it would detect the device id. I had to go to the TomTom website, put in my S/N and device id and the TomTom would generate a key for my device that I had to enter.
When I would upgrade my Palm every 6-12 months, I would have to go back to the website. The website allowed only 2 "activations" before you had to go through the system.
Is this the same thing you have to do for maps now? Or has it always been that way and I just didn't realize I was really activating maps by going to the website?
Still the same.
To activate you need your device ID + product code.
Software upgrades?
How do TomTom software upgrades work? I know our devices come with 6.032 or something like that but it is an OEM install and would not let me install it to the storage card. If i order TomTom on CD i will probably not get 6.032 but something earlier. Do they offer software downloads from their site?
Thanks. I really need to get GPS software ordered and an leaning towards TomTom because it actually works well on my device. lol
I believe you can get *the* version of TomTom (and maps) that you need from the HTC store. It uses Expansys...
R
Jason Lee said:
How do TomTom software upgrades work? I know our devices come with 6.032 or something like that but it is an OEM install and would not let me install it to the storage card.
Click to expand...
Click to collapse
What's the build # on that? I.e. 6.032.8901 - build # would be 8901 (made up).
Richard
rsolomon said:
What's the build # on that? I.e. 6.032.8901 - build # would be 8901 (made up).
Richard
Click to expand...
Click to collapse
Sorry for the delay. Email notifications aren't working for me right now.
version 6.032 build 8351
Jason Lee said:
Sorry for the delay. Email notifications aren't working for me right now.
Click to expand...
Click to collapse
Thanks, no worries. I tried to construct a URL for TomTomHome which would download that, but either the name is different or I don't have the correct magic applied
Richard
Does anyone know why the TyTn II version of TOMTOM (the one on the CD) always when you start it the sound is off, you need to go into the settings in tomtom to turn the sound back on (this is stupid bacause it is another thing to do when you get into the car)
Churchill,
Strange, I got no problem like that, and I use TomTom from the CD.
I've seen that problem with the sound being off when you startup. It sometimes seems to sort itself out without changing the setting, or maybe changing the volume (using left/right keys) gets it going.
Strange...
Simons19!
Thnx your tip using left/right key it sorts it out indeed, I can live with this since it is pretty easy and requires almost no effort...
I get the exact same behavior with the sound using tomtom from the cd. thanks for the right left tip. saves a few screen taps.
rsolomon said:
What's the build # on that? I.e. 6.032.8901 - build # would be 8901 (made up).
Richard
Click to expand...
Click to collapse
That would be .8351...
Also- FYI- you can install the maps to the storage card, and the app will run from MM and auto-find the maps...
Hi gays,
how can I install TomTom from CD to StorageCard?
Many Thx
Yes when TomTom starts up the audio is turned off (for some reason). But you can just turn the volume/scroll wheel once and the audio will come right on, no need to dig around the menu's.

Simple Problem...(I guess)

Ok, I have never used the GPS feature on my Kaiser(Once a Tilt) till now. I have never needed to cause I didnt have a data plan. I used the routers at school and my house for internet. I got TT7 and I got a data plan cause TomTom is amazing. My GPS doesnt like to work. TomTom says their is no Device Detected. QuickGPS fails. The HTC GPS tool fails.....how can i troubleshoot my gps? Just a point in the right direction would help. (FWI, HD_III_OPAL WWE, 1.65.24.36)
DemoShadow said:
....my Kaiser(Once a Tilt)
Click to expand...
Click to collapse
What does that mean? Have you added a camera and changed the case as well as the ROM?
QuickGPS fails. The HTC GPS tool fails.....how can i troubleshoot my gps?
Click to expand...
Click to collapse
Fails in what way? The TyTN II I have, works ok with the version of Tomtom Navigator it came with but as TTN 7 isn't officially released (yet?) as an upgrade, all I can suggest is to go back to basics, perhaps trying the setup on my TyTN II in my sig. Otherwise maybe someone who's used TTN 7 on the TyTN II can advise you. Do a search in the Kaiser software forum, there were lots of GPS related posts in there.
I got it to work, my GPS settings were incorrect. Yea and TT7 works...I just downloaded the one free map that was close by, if I need to go anywhere else I will copy the maps from my "Official SD Map Card"
*edit* quick question...is gps on kaiser free?
DemoShadow said:
I got it to work, my GPS settings were incorrect. Yea and TT7 works...I just downloaded the one free map that was close by, if I need to go anywhere else I will copy the maps from my "Official SD Map Card"
*edit* quick question...is gps on kaiser free?
Click to expand...
Click to collapse
if your set has an inbuilt GPS reciever then it should be free irrespective of what plan you have ...except for whatever you need to shell out to buy the gps software and maps...
DemoShadow said:
I*edit* quick question...is gps on kaiser free?
Click to expand...
Click to collapse
It depends which Kaiser and where it was bought. The HTC Original TyTN II sold here in the UK came with TTN 6.032 on CDROM in the box but just like with the version you have it only allowed free download of one 'city' map. Any additional maps had to be bought and the number that went with the map could only be used on that device.
DemoShadow said:
*edit* quick question...is gps on kaiser free?
Click to expand...
Click to collapse
The Kaiser's GPS receiver is integrated in the phone and doesn't need anything network-related to function (so yes, it's free in itself). It will give any program that wants it the current position, speed, heading etc of the phone.
I.e. there was no point in you "not using the GPS because you didn't have a data plan".
Then what might require a data plan or paying something is the program in question. There are 2 types of programs, those like Google maps or MS Live that are free to download and use, but DO need a data connection as they will download the map data from the net on request while navigating.
The other type like TomTom, MioMap etc do NOT need data as they store the entire maps locally on the memory card, however they are payware so you have to buy them in the first place.

TomTom HOME with Xperia

Hello guys;
I am trying to connect my Xperia and TomTom Home together in order to buy(!)/download/install new maps+updates and use Map Share.
Unfurtunately, I did not have any luck yet: TT-Home keeps waiting for connection and does not recognize any TomTom device.
Could someone point me to the right direction?
Do I need some special Home version (mine is 2.4 from the tomtom's website)?
Does TT need to be installed in some special way (mine is the very latest 7.910, installed as cab from the card's 2577 folder to main memory)?
...thanks in advance!
Home?
You don't need Tom Tom Home. When you startup TomTom on your phone and there is no map it will automatically ask you to download a "city" map to test the features or buy a map. At least that happened on mine
I haven't managed to get tomtom home 2.* to work either, but tomtom 1.6 works fine, you can download that from the tomtom home page
jan_hut said:
You don't need Tom Tom Home. When you startup TomTom on your phone and there is no map it will automatically ask you to download a "city" map to test the features or buy a map. At least that happened on mine
Click to expand...
Click to collapse
You can download 1 free city map but it won't let you buy any more - message states that this is not available in your region (yet)
jan_hut said:
You don't need Tom Tom Home.
Click to expand...
Click to collapse
no, I definitively need it. I want to buy/download/use/update big maps and also use Map Share. It is impossible without TomTom Home.
masseur said:
I haven't managed to get tomtom home 2.* to work either, but tomtom 1.6 works fine, you can download that from the tomtom home page
Click to expand...
Click to collapse
Thanks a lot but I think that TomTom HOME 1.6 for NAVIGATOR 6 only (and does not support Map Share), and I'm trying NAVIGATOR 7 which is only supported by 2.4.
HTC owners with pre-installed TomTom 7 are able to use it with TomTom Home -- I want it too! Therefore I'm asking if someone already got this connection.
anyone?...
or nobody has TTHome + TT7 running?..
For me it doesnt work too.
I have the 7.4 something version running and Tom Tom Home dont recognize it..
How were you able top use the 7.9 Version of Tom Tom on your X1 ?
When I try to install it a message shows up that my device is not compatible or something...
I don;t know if it may help, but I have a touch diamond (and soon getting the x1) but tt home worked for me. Have you tried to hook up your device as diskdrive rather than in active sync mode? It worked for me that way with tt home
hi, I had tomtom home 2.6 detecting x1 ok and installing mapshare updates. but since Ive flashed to the uk r3a rom, tomtom home cannot detect any device "No device connected".
Ive tried changing the usb to pc settings.
I notice in system, settings, device information , my memory card id and card version only has little squares instead of a number or whatever is should be?
Ive flashed to touch-it v9 (r3a) and still no device connected.
wonder if anyone has tomtom home 2.3 or 6 and x1 wth r3a rom working ok ?
TIA.
I've got the same problem after flashing r3aa
Same here (R3AA013).
Somebody a solution?
I´m fishing up this thread to see if anyone has come up with a solution/can give me an idea where to continue searching for an answer. As previous posters it worked perfectly with TTN7 and TTHome2.7 (yes a legit bought version) but since I´ve flashed the latest official firmware from SonyEricsson and TTH won´t detect my device. The X1 is not hardspl as it seems that r3a firmware is the problem.
Any ideas since TTH unfortunately wont update TTMobile of a memorycard it has to detect the phone. I´ve tried all setting regarding connection I can find both on the phone and on the PC, even tried XP, Vista & W7.
I´m reluctant to downgrade the rom back as I fins the r3a to be a lot quicker but if that is what it takes...
All help greatly appreciated.
annoyance.
I think its a deliberate move by TomTom as they want TomTom 7 to be exclusive to certain phones. What their reasoning is I dont know, but as stated previously, TOMTOM home 1.6 although more primitive does seem work with the tomtom 7 software. you can download updates and install stuff like new voices and maps, but I dont think it has mapsharing.
This exclusivity BS has been annoying me and even though I paid for the maps I am thinking of changing my GPS software to Garmin or something.
I think its a deliberate move by TomTom as they want TomTom 7 to be exclusive to certain phones.
Click to expand...
Click to collapse
That should not be the case as my version of TT7 is bought separately on DVD and as stated on the package "Requirements: Any PocketPC running Windows Mobile 5 or above". I have not downloaded any of the hacked versions laying around.
Well if its offical then maybe the tomtom customer support can help you. ive just looked at the aussie site and all they appear to be doing there is providing software and support for the iphone. no mention of winmo at all.
I decided to downgrade the Xperia ROM to R2A and live with it, TT Home is working again.
Btw here´s a link to the swedish tomtomstore selling the app and the phones it works with:
http://www.tomtom.com/products/section.php?ID=898&Section=709&Lid=18&Category=2
What are the differences between r2a and r3a
so it seems to me, that the diference between the old rom and the new is, that there is a change in the rom that says tthome that the x1 is the kovsky.
so has anyone an idea, where the information of the tpye of the experia is stored on the rom r2a and what has changed that r3a doesn work with tomtom home (i have a legal sd card, that does not work with my phone because it says incompatible device. i just copied all data form the sd card to another card without the tt7 software. then i downloaded an tt7 software and installed it on my x1, since i have a legal one an the support din't help me with a patch and tomtom din't give me my money back)
today i 've seen that x1 is now on the list, so i would be glad if someone can help me to run my tomtom software with the newest rom, since tomtom support doesn'T help me)
hi to evryone
if somebody needs the latest tomtom 7 navi for xperia....
just post me....i got it with key;o)

GPS on DIAMOND

Hi, everyone..i have a question about GPS on diamond..do i need Internet connection in order to use GPS on Diamond..is there any software that can work my GPS without Data Connection..Thnx
No, you do not need Internet Connection. GPS connects directly to the satellite and its all free. You can use Google Maps as that has GPS options available on it. Google Google Map Windows mobile
hertstealer said:
is there any software that can work my GPS without Data Connection..Thnx
Click to expand...
Click to collapse
TomTom, Garmin, Navigator...etc..
Ok, I have downloaded Google Maps on Diamond but it will ask me to have a data connection, but when i connect to WI-FI than it start downloading maps and start connecting to Satellite...
coz google map is just a download agent, no map actually installed on ur phone. it is down-as-u-go.
Tomtom works on diamond. I havn't got any iGO8 works.
igo8 works on mine
copy this file to IGO folder and it shall work. In folders section make sure that the path is pointing to IGO.
or you can actually use mapking! King of maps! ha
A new answer to this old/popular question: http://forum.xda-developers.com/showthread.php?t=524311. With one week free download/trial, you can't loose.. Fully tested with the Diamond without any tweaking.

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