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SIM card is PUK-locked??!!! Help!

Hi,
I just tried to change my sim password and tried it a few times and it locked me out of my phone. It goes to the lock screen and says call customer care. What happened? I can't access phone because it like a permanent lock.
Please help?
hbguy

waiting to call customer care...what the heck man....why they have a stupid rule like that for jeez
hbguy

hbguy said:
waiting to call customer care...what the heck man....why they have a stupid rule like that for jeez
hbguy
Click to expand...
Click to collapse
Define PUK.

This is actually normal behavior for all GSM phones. If you enter the incorrect PIN many times in succession, the SIM card will prevent further attempts and require a Pin Unlock Key. It's a security mechanism that has nothing to do with G1.

log in to your t-mobile account and it should tell you on there somewhere. no need to ring up customer care.

Its been on almost every cell since they have been out. 3 times your locked out.

haha, same happened to me!
T-Mobile has a non-default password for some reason on the new SIM cards being provided. After attempted 1234, 0123, 9876, the phone was locked out and I had to wait 40 minutes for customer service to throw me my damn PUK code.
The PUK code is NOT provided to you via the T-Mobile USA website. Only T-Mobile UK provides you with your PUK. It is some stupid security/law in effect.

As far as I could tell, RC7 had no option to type in a PUK code. If running that, you'll have to put the sim in another phone No idea about other releases though..

I had the same problem, I had to take my SIM and put it into my iPhone to unlock with the PUK I got off the AT&T website. I read somewhere you have to type in a combination of numbers on the dial-pad before it will let you enter it, I don't remember it but I remember most Motorola phones use the same code.

pin for UK is 1210 and PUK is on sim pack and we still get people coming in to my shop with a blocked sim. What can you do..........
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haykuro said:
The PUK code is NOT provided to you via the T-Mobile USA website. Only T-Mobile UK provides you with your PUK. It is some stupid security/law in effect.
Click to expand...
Click to collapse
thats a bit **** =/
i suppose it makes sense, but only if someone steals your phone, you have a pin code, and the person somehow knows your log in details for the t-mobile site. which is unlikely at best

I know its a old thread, but since its on the google search result, i'll post the solution here:
from emergency dialer type: **05*PUK HERE*NEW PIN*REPEAT NEW PIN#

ruifung said:
I know its a old thread, but since its on the google search result, i'll post the solution here:
from emergency dialer type: **05*PUK HERE*NEW PIN*REPEAT NEW PIN#
Click to expand...
Click to collapse
Rui!
Thank you for that! Customer service for my provider had no idea what to do for my g2. You just saved me. (heaping all sorts of good phone mojo towards you)

Activation and unlocking an new verizon Droid 3 in brazil

hello everyone!
that´s the first time ever I´m creating a threat at this forum but that´s not my first time here at all..
I´ve been using XDA since I got my HTC Tytn II back in 2008 hahaha since then i´ve changed phones lots of times, and never got any problem to find the resolution of all my problems at all.
But know for the first time I got myself in a situation where I don´t see anyone having the same kind of problem.
Well , firt of all : I live in brazil and of course we don´t have verizon here.
Two : I got a Droid 3 from Ebay.com today and comes with all the manuals, sim card, instructions card and all the stuff I should need to activate the phone.
I know it´s locked to be used only in verizon, I´m totally ok to buy a unlocking code from the websites, and I don´t intend to use verizon´s sim card over here.
My carrier here is TIM, and that´s the one I´ll be using.
The problem is.. I can´t even get in to the android´s home screen! the phone ask me to do an activation first... where I click the icon "activation" and all I got is an "busy" line signal . there is no place for tapping IMEI unlock code, there is no way of getting in to the system´s configuration to root it , use wi-fi... I mean.. I can´t use the android system functionality at all!
Please someone gimme some light!
I don´t know what to do!
Any help will be valid

When at the first screen tap starting from the top left, top right, bottom right, bottom left. That will bypass the activation

I don´t see a way of doing what you say... Or maybe I didn´t got it..
Ill show what are the options I have
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that´s the first screen I have.
If i click the green droid it goes to the second screen :
Where I can now click in BACK or Activate
After clicking the activate it goes here :
and now I can only hear a line signal where nothing happens
Any ideias?

At the welcome to Droid3 screen it is a `hidden` way to bypass it. Just below the status bar left then right, and above select language then above emergency call.
300!!

Try this
go to youtube
and search for
Skipping Motorola Droid Activation --- No Contract Cell Phones
Have fun!

thanks guys! but now...
Well I did by passed the activation screen, but now I´m having troubles to unlock it
By mistake I tried several times to insert my SIM PIN code in a screen believing it was right... when actually think that was the unlocking screen...
There was no numbers saying the attempts I have left , so I tried 3 or 4 times different passwords then I sadly got the "subsidy" locking screen.
That is freaking me out! i´ve reading a lot around here and some other forums ppl saying I can only unlock it with a special verizon code now once I got the subsidy lock....
So I was wondering if maybe I could trust someone here to call verizon from U.S and give my IMEI number...
Of course I´ll check first with the ebay seller if he could do it for me...
What you guys think? any suggestions ?

No mobile network after Lollipop update, showing exclamation mark

Hi everyone,
I gave my mom a Moto G 2014 for christmas and updated it to Lollipop a few weeks ago when the update was pushed OTA.
However, ever since updating, an exclamation mark appears next to the Mobile Network iccon and I can't connect to the internet on mobile data now, even though it worked fine before the update (no exclamation mark then). WIFI works fine though.
I really need a solution as right now we are paying monthly for data we can't use. I already tried the following:
Switching to the second sim slot;
Deleting and restoring APN's;
Rebooting the phone;
Clearing cache through the recovery menu.
Unfortunately, nothing worked. I don't want to factory reset if possible, as this is my mothers first smartphone and nothing is currently backed up. She really enjoys the phone as is, and I don't want to mess with it.
If you know the solution, please help out.
Thanks!
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You said deleting and restoring APN's. Have manually edited the APN to the correct values?

No, I used the restore to default option. I contacted Motorola support and they sent me instructions per mail on how to delete and restore my APN's, so I followed that to the letter to no avail, unfortunately.
Sent from my iPhone using Tapatalk

Who is your carrier?

Telfort, I live in the Netherlands.
Sent from my iPhone using Tapatalk

Check out this thread, one of the users posting there is a Telfort employee.
http://forum.xda-developers.com/showthread.php?t=911420

Will take a look, thanks. But, isn't there anyone else experiencing this issue? I've seen multiple threads at Android Central without a solution all made in february this year.
Sent from my iPhone using Tapatalk

I experience some problems with my automatic network selection.
My carrier uses its own GSM cells for connectivity where they are available. But they also have a contract with a different carrier to use they're cells when a proprietary one is not available. This means that if the phone does not detect a cell for my carrier it will connect to a cell from the other carrier. But this will switch the phone to roaming, meaning different data plan and stuff.
The problem is that it seems the phone can not make a priority for my carrier cells and it often switches to roaming. This might be either because poor phone optimization, GSM signal or simply no cell available. But with my old phone this was not an issue and it rarely switched to roaming.
This might be connected to your problem and I hope for a sollution for this.
Im on 22.21.28.titan_retaildsds.retaildsdsall.en.03 reteu xt1068

Still no solution found unfortunately. Hopefully this gets resolved soon.
Sent from my iPhone using Tapatalk

Hi,
change your Moden, Baseband, and Radio. Im on Cyanogen 12 (Lolipop) and using the modem from Original Kitkat. It is working agin. You will need the NON-HLOS.bin and fsg.mbn for your country/region.
http://forum.xda-developers.com/moto-g-2014/general/xt1068-retaildsdsall-modem-files-xt1068-t2965146
good luck

[Q] SIM not provisioned MM#2 - HELP

Hello,
Somebody help me please. Two weeks ago I upgraded my Z3 C. to lollipop. Since a few days ago I have no signal at all. sometimes I can see the message " SIM not provisioned MM#2 ". I tried downgrading to KK, but didn't work either. I don't know what else to do. Please help me.
Greetings.

this has nothing to do with the phone firmware, SIM not provisioned message indicates that your sim card isn't registered with a mobile operator [or is marked inactive on their systems]

meaniez said:
this has nothing to do with the phone firmware, SIM not provisioned message indicates that your sim card isn't registered with a mobile operator [or is marked inactive on their systems]
Click to expand...
Click to collapse
I tested the sim card in other cell phone and works perfectly. Before that, I thought the same. I change the sim card and then the company. None of that function. It is not a problem of the sim card, is the cell phone the problem.
After I downloaded, then uploaded finally it start working the internet (3g) but I still can't receive or send calls, messages, or anything.

could it be that your z3c is simlocked to a specific network?
as i said in my previous message - "sim not provisioned" indicates that the sim isn't registered, if your sim works with a different phone, then perhaps your phone is simlocked

meaniez said:
could it be that your z3c is simlocked to a specific network?
as i said in my previous message - "sim not provisioned" indicates that the sim isn't registered, if your sim works with a different phone, then perhaps your phone is simlocked
Click to expand...
Click to collapse
But it's weird, cause before this the sim was working perfectly and suddenly stopped the signal of everything... and now, after re installing the OS I can use 3g but not calling, sending sms or receiving. do you still think that perhaps the sim is locked? (It is an honest question)
Thanks.

meaniez said:
could it be that your z3c is simlocked to a specific network?
as i said in my previous message - "sim not provisioned" indicates that the sim isn't registered, if your sim works with a different phone, then perhaps your phone is simlocked
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What do you think?

no, to be honest I still think it's a sim card issue and nothing else, btw, sonymobile are suggesting the same as you can see here

Question Sim card detected but no network connection

I just bought this phone about 2 days, but it has poor signal, and now it cannot receive any signal with no network connection indicator, I even tried using e-sim but its just the same. I already tried factory reset, network reset, flash stock firmware via odin but no luck. Any help?
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maybe it is just a problem with some sort of connection for the e-sim/physical thing, what is the carrier? please do not post your imei
also try turning airplane mode on and off

Welcome to XDA
Maybe be a bad sim card.
Sim cards can be damaged by ESD, handle it like a stick of ram. Never touch the contacts and at least discharge yourself by touching an earth ground before handling it.
Sim cards are good when they leave the manufacturer, a failure almost always is due to ESD damage afterward by the installer... just like ram sticks.
P
Access point names misconfiguration.
If it's a carrier phone like AT&T they will help you troubleshoot it.

I can see 2 issues here: 1. You have dud sim or 2. You didn't pay your telephone bill...if it's 2, you'd still get a connection. Have you tried using a sim from another provider?

Is it a brand new phone or second hand? If the latter are you sure it's not stolen and network blocked? The fact the esim also doesn't work would suggest this could be the case as it likely rules out a hardware problem with the sim or simcard slot.

Just an FYI, but I believe that this issue is tied to Samsung's latest update for the S21U. I pushed it through this morning and now whenever I disable my WiFi, I lose my cellular connection for about 10 minutes and only get it back after waiting, doing a reboot or turning WiFi back on...
Very strange...

vicky.adeknico said:
I just bought this phone about 2 days, but it has poor signal, and now it cannot receive any signal with no network connection indicator, I even tried using e-sim but its just the same. I already tried factory reset, network reset, flash stock firmware via odin but no luck. Any help?View attachment 5308055
Click to expand...
Click to collapse
If you bought it from official channels, raise a ticket for support with your Carrier or Seller. If you got it off e-bay or by other means, go back to the source and try to ensure it's not a stolen and IMEI blocked device. There are a lot of stolen phones floating around in the second hand market.
If even a clean ODIN flash isn't working, it's unlikely it's a user fixable problem so you'll most likely have to go to the service centre for this.

Try connecting to 3g/2g instead
should work if you have bad 4g connection in your country
Just by settings---> connections --->mobile network --> than change from 5g/4g... to 3g/2g and see if it improves