Database Develop

USB Device Not Recognized

I've been using my AT&T Tilt for nearly a month without any problems, but yesterday for reasons I cannot determine, my phone suddenly stopped being recognized by any version of Windows XP or Windows Vista. I tired Windows XP SP2 in a virtual machine on my Mac, I tried it on my wife's Windows Vista machine, and I tried it on my children's Windows Vista machine and I received the same error each and every time.
No matter what machine I plugged it into, I would immediately get a "USB Device Not Recognized" error and neither ActiveSync on Windows XP nor WMDC on Windows Vista would initiate a sync.
I've hard reset my phone multiple times, I've uninstalled and reinstalled both ActiveSync and WMDC, I've even flashed to a different OS on my phone (using my MicroSD card) and nothing has worked.
I'm beginning to wonder if maybe the USB connection on the phone may have failed. I've been contemplating sending it back to AT&T since I had a malfunctioning pixel in the middle of the screen, but with the recent problems I'm starting to lean more towards returning it and less towards living with the pixel issue.
Anyone have any ideas on what might be causing the USB problem?

Just a quick update, when I arrived at work today, I attempted to sync with my work computer (Windows Vista Business) and I had no trouble at all. I'm going to take home the cable that I have here (which came with the BlackBerry I use for work) and see if that makes any difference with my home computers.

wow
I can confirm this as well. I have the Tilt and I used a blackberry cable from my job and it synced up flawlessly. before i was getting that usb not recognized as well.

I'm having the exact same problem now.. it worked fine for 4 months and now.. it just says usb not recognized. Please post the results if your blackberry cable. thanks

I just tried a brand new usb cable and it still didn't work for me

I have the same problem but i've got a solution for this and it's very simple.
For someother reason ActiveSync will boot on the background of your device even when you close it, it will boot up within 10 min or less.
This is the thing you need to do:
Before you plugin your usb cable to sync......
Run taskmanager and close activesync. When you are sure that this application is not running then plugin your USB cable.
It worked for me!

sstolk said:
I have the same problem but i've got a solution for this and it's very simple.
For someother reason ActiveSync will boot on the background of your device even when you close it, it will boot up within 10 min or less.
This is the thing you need to do:
Before you plugin your usb cable to sync......
Run taskmanager and close activesync. When you are sure that this application is not running then plugin your USB cable.
It worked for me!
Click to expand...
Click to collapse
I've tried that, didn't work

I had this exact same problem happen to me at the end of November - I was using WMDC 6.1 for months then all of a sudden I could not connect (same error message you described). I went back and looked through the MS Windows updates and identified a NVIDEA driver update had caused my problem. Used system restore to roll it back and then everything worked fine.

ellergek said:
I had this exact same problem happen to me at the end of November - I was using WMDC 6.1 for months then all of a sudden I could not connect (same error message you described). I went back and looked through the MS Windows updates and identified a NVIDEA driver update had caused my problem. Used system restore to roll it back and then everything worked fine.
Click to expand...
Click to collapse
How do I look back at the MS Windows updates? and this will automatically tell you whats wrong?

DVS_WiNdz said:
How do I look back at the MS Windows updates? and this will automatically tell you whats wrong?
Click to expand...
Click to collapse
ya..i bought my girlfriend the HTC Touchdual and has the same problem as well. She can't seem to sync with her Win XP and is only her 2nd time trying to sync and it failed already. In between, I don't think there was any internet connection to update anything.
Please help!
(Sorry to borrow this thread to solve the same problem but on another device btw, I own a Kaiser myself but currently didn't face any problem yet..touch wood!!)

Dwimmerlaik, did you have any luck fixing the problem?

Solved my USB Connection issue in Vista
After trying everything I could find on the net to solve my inability for Vista to stay connected with my HTC Kaiser (ATT TILT), I found the problem exists with the MicroSD card. No matter what, Vista would connect then disconnect my phone after a few seconds. After weeks of searching I finally just decided to take out my 2Gb MicroSD card.....and now Vista maintain connections and I am finally able to sync via WMDC.
Spread the Word!!!! Take out the MicroSD.

jbenado said:
After trying everything I could find on the net to solve my inability for Vista to stay connected with my HTC Kaiser (ATT TILT), I found the problem exists with the MicroSD card. No matter what, Vista would connect then disconnect my phone after a few seconds. After weeks of searching I finally just decided to take out my 2Gb MicroSD card.....and now Vista maintain connections and I am finally able to sync via WMDC.
Spread the Word!!!! Take out the MicroSD.
Click to expand...
Click to collapse
too bad I'm not using Vista..

Anyone else have this problem and solved it?

-Try to use the USBs at the back of your PC(not on the front of the case).
-Try to buy another cable(That SHOULD BE an USB2.0 HighSpeed certified shielded cable. That costs something about $6 ).

nsa666 said:
-Try to use the USBs at the back of your PC(not on the front of the case).
-Try to buy another cable(That SHOULD BE an USB2.0 HighSpeed certified shielded cable. That costs something about $6 ).
Click to expand...
Click to collapse
I've tried the back USB ports.. don't work.. and I've tried numerous USB2.0 cables.. it just keeps saying USB device not recognized.

i tried uninstalling the activesync..
then. install it again..
voila, my wizard got connected..
by the way, im using the blackdiamond rom

layzien0n0n said:
i tried uninstalling the activesync..
then. install it again..
voila, my wizard got connected..
by the way, im using the blackdiamond rom
Click to expand...
Click to collapse
Didn't work for me either
I've tried doing that multiple times..

Go to phone, menu, options, time zones tab, uncheck the Auto change time zone & clock.
This is a known bug in the firmware that causes A/S to automatically start & then sometimes it tries to start a second sessions of A/S when you plug in to your PC. Give it a try, have you ever noticed that A/S is running in task manager even though you're not connected or just reset? Just one thought.

GSLEON3 said:
Go to phone, menu, options, time zones tab, uncheck the Auto change time zone & clock.
This is a known bug in the firmware that causes A/S to automatically start & then sometimes it tries to start a second sessions of A/S when you plug in to your PC. Give it a try, have you ever noticed that A/S is running in task manager even though you're not connected or just reset? Just one thought.
Click to expand...
Click to collapse
Just tried it.. didn't work..

My computer dont detect my HTC TyTn II

After a hard reset on the TyTn my computer is no longer detecting it when I connect the phone to USB cable. The computer makes a sound when I connect it, but Windows Mobile Device Centrer say that TyTn II is not connected, and it does not show up in My Computer eather.
I've tryed to delete the partnership and reconnect the phone, but nothing happens.
Can anyone help me please! Now I cant install any of my programs og transfer files between the computer and the pocket pc/phone.

Try this:
tap Start > Settings > Connections.
tap USB to computer.
Uncheck the Enable advanced network functionality box

Try this:
tap Start > Settings > Connections.
tap USB to computer.
Uncheck the Enable advanced network functionality box

I uninstalled Windows Mobile Device Centrer and then tryed the tip you described here. At first it looked ok, my computer detected the device and installed the drivers and reinstalled Windows Mobile Device Centrer.
But my device is still not showing up in Windows Mobile Device Centrer or My Computer

Check your personal firewall settings and open the ports MS asks you to at the Windows Mobile home/support page...

Go into task manager & see if Activesync is running. I have the same problem with my tilt & if I kill activesync then reattach it takes a moment the first time, but then it works.

Make sure you are running the latest version of WMDC. I absolutely could not get WMDC to work with my HTC Wizard for months. After MS came out with an updated version of WMDC (around June, I think) it started working fine.
If you absolutely can't get it to work, consider using emoze for over the air syncing of cal, contacts, mail, etc. (or an on-line exchange account.) I had to do that for a few months until I got it to work. Emoze has the advantage of being free. Unfortunately, neither will allow file syncronization, tho.

There is no activesync running.
And everything was working just fine before my device went "mental" and I had to hard reset. So before the hard reset I could use WMDC on this computer, transfer files and run active sync. But now I cant.
I also got an online exchange account so I can sync calender and contacts. But I want to be albe to transfer files to my computer and install new software.
My WMDC version is: 6.1.6965

Some more info about the computer may help. For instance, I take it from your usage fo Windows Mobile Device Center that you are running Vista. In any case, since the problem is with the computer and not the Kaiser, I would see if the manufacturer would provide some support.

Yes, im running Vista and I buildt the PC my self.
But Im not sure its realy the PC that is the problem, because I made the changes (Hard Reset) to the device and thats what caused the problem.
Anyway, I was hoping for some way to debug/troubleshoot this problem.

I am having the same problem. I sync to any one of 8 computers at work and one at home. Work runs XP PRO and Home VISTA Ultimate x64 all worked fine untill this week. I have not made any changes since the last sync, the computers know it's hooked up due to activesync opening and trying to connect when I plug in via USB. But it never connects. I want to flash to Dutty's newest ROM but can't connect. I sync all contacts and e-mail wirelessly but need the computer to flash (I do not have a sd card yet) Any idead would be great! I have tried the ideas listed above but no joy. I have not hard reset the device as of yet ( I need some things off of it first)
Steve

BUMP
I really need help with this!!! I'm pulling my hair out!

Did any of you that had this problem find a solution? I have the exact same issue except a hard reset will fix it for a while, and then the problem will reoccur a few months later. No software has been added during the time frame. Very annoying.

i've got just the same problem! plaese help us!

i'm not able to install wmdc. it says it is for vista only. i'm currently on winxp. tried to install it via the disc provided..

lipanz said:
i'm not able to install wmdc. it says it is for vista only. i'm currently on winxp. tried to install it via the disc provided..
Click to expand...
Click to collapse
omg!
try activesync for XP. It came with the phone or you can download it from.
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/device-synch.mspx

Vista Sync Issues...

I am having problems syncing on my Vista x64 SP1 machine.
When I first plugged in my phone, there were two options, one to access the Diamond as a mobile device and another to act as a removable disk. I mistakenly chose for it to act as a removable disk. Now when I go to Windows Mobile Device Center it always shows up as Not Connected.
How can I revert this setting? I have looked everywhere and can't find any way to change this.

Doh, nevermind, I figured it out. It seems that when I did that it changed the setting on the actual phone. I dug around and found the setting on the phone.

hey, i have the same problem, where did you find the setting???

Goto start-->setting-->connections-->USB to PC.

that helped thanks!! i haven't played with settings on the phone yet, been too busy with other features (my prev device was a P3300-what a change!!!)
the syncing was still an issue tho, had to use Windows Update to get the new USB drivers.
I guess this must be a 64 bit problem...

I have had weird problems.
My work pc XP laptop all ok synchs and transfers contacts etc.
My home PC Vista 32 bit Ultimate can explore device etc but fails to synch all the time. Have to delete partnership. Reboot pc and diamond and repair. Synchs once then fails again after that.

Active sync in windows 7 ??

Hi, I have install windows 7 rc , and i cant have my contacts in diamond to sync with outlook. It seems active sync is not compatible with win7 . Is there a solution ? Thanks ,

in win 7 is no active sync... you have to use mobile device center

hi
this works for me on windows 7 you can download it from here
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/device-center-download.mspx

When you connect your diamond to win7, it will automatically download drivers and mobile device center . To get Outlook is your own responsibility. You probably have a 30 day trial version on one of the disks that followed your phone, but it will still sync after those 30 days.
EDIT: I have no clue wether the trial version works in win7 or not.

cobbs said:
hi
this works for me on windows 7 you can download it from here
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/device-center-download.mspx
Click to expand...
Click to collapse
Ι downloaded the above. I didnt see nothning to change. I have installed Windows Mobile Device Center and it looks to work ok. I see diamond from the pc as a hard disc, and i can use it. I also have internet to diamond throw the pc. The phone is recognized by the pc as Touch Diamond P3700, and i have the icon of sync sender in taskbar. What I dont have? The one i am interested more.. My contacts to outlook to pc.. I have installed office 2003 to the pc , and i have outlook 2003. There , contacts are empty.
I dint see to Windows Mobile Device Center to have any option to transfer contacts from phone to outlook.. Any help ?
edit... Ok I just solve it. I went mobile device settings-change content sync settings. In contact there a press sync settings ,and there it writes synconize from Pc1 Pc2. Only one was "ticked" I tick and the other , and contacts went to my pc... Very complicated i think..

Hi, I'm on Windows 7 64 bit build 7100. Trying to get my phone to sync, have installed WMDC 6.1 64 bit version, plug my Diamond in and Windows Update fails on trying to install the driver, just get PocketPC USB Sync in Device Manager with a status of "This device cannot start (Code 10)."
Any ideas where I am going wrong on this? Had no issues on Vista 64bit getting it to work, have repeated all the same steps so am scratching my head somewhat.
Edit: Solved it, turns out it was my USB extension lead, tried plugging directly into the computer and it worked perfectly lol

Windows 7 ActiveSync Fix
Hey Everyone,
There is a good write-up on how to Enable ActiveSync on Windows 7 x64 and x86.
http://capitalhead.com/articles/ena...synchronization-on-windows-7-x64-and-x86.aspx
Have fun,
Mike

good to go
seems to be working good now RC.

Stephen Lane wrote:
I think I have researched all the treads on this pretty well now & I've tried all the above including rolling back to before I 1st allowed the WDM to install to no avail. I still can't get my Diamond talking to W7 WDM still talks to my old Vista Ult machine though.
Everything looks good the updater downloads drivers then the WDM then the installs happen the device gets found and it sort of knows its a HTC device plugged into a USB port but WDM and Sync Center both don't believe its there.
I've tried resetting the Diamond complete reboots of the computer, I've changed all settings in the PC to USB menu on the Diamond (another thread) and this only changes the Device from Generic Serial to Generic NDIS but still WDM won't connect.
So has anyone got any further suggestions I can't believe its this hard every one else has no probs what might I be doing wrong (I think the fact the device is a Generic Serial not a Diamond might be a hint but I can't prove it)
Regards
Stephen Lane

Stephen Lane,
I have exactly the same problem. Did you found a solution or still facing this problem?

You can use Microsoft Windows Mobile Device Center 6.1. It's free to download by MS.
Gr.,
Dennis

Thanx alot people! This thread saved my day!

WMDC does not recognize my G1. He detect that there is a unidentified device and searching the driver to web but after a minute it was NOT successfully installed. How come? LOL.

Kaiser and x86 Windows 7.... It works finally!

Just tried to set it up again after a few months of it not working and an updated driver is now on Windows Update for you to use. Give it a shot!
Just wanted to post up for those who were feeling stuck like me.

Just installed Windows 7 Today and my kaiser doesnt sync. I tried teir new drivers and still nothing.

Yeah and Windows Mobile Device Center 6.1 which comes with windows 7 doens't work with Windows Mobile 6.5 which Im running on My Kaiser. Im so pissed I upgraded to windows 7 ... i wish i was still on xp

djmadmatt said:
Yeah and Windows Mobile Device Center 6.1 which comes with windows 7 doens't work with Windows Mobile 6.5 which Im running on My Kaiser. Im so pissed I upgraded to windows 7 ... i wish i was still on xp
Click to expand...
Click to collapse
Worked fine for me.

works fine in x64...atleast for me!

I can confirm 6.5 works with 7 x64 I can also confirm that I cant get this to connect to my 7 x32 netbook, I can make it do everything but ActiveSync which includes Internet sharring USB and Bluetooth.

I'm running x32 ... What do you mean it will do everything "BUT" activesync. Thats kinda what i need it to do.

Ok ... i figured it out finally. WMDC wouldnt even run or Install, i should say, even though there was a setting portion in Control panel for it.
I found a article about how It wont run without running windows media player first. ( fresh Install and never ran it yet) So I went to run it only to find out It didnt exist.
I'm running Windows 7 Ultimate N which didnt have any Media Software included. ( Didnt know that) So, I downloaded the whole media pack and installed. then I ran media player once and Voila! All the phone drivers installed properly, WMDC Installed properly, Phone connected and sync'd.
Whew!! I'm glad thats over. I almost went back to XP Pro.

djmadmatt said:
Ok ... i figured it out finally. WMDC wouldnt even run or Install, i should say, even though there was a setting portion in Control panel for it.
I found a article about how It wont run without running windows media player first. ( fresh Install and never ran it yet) So I went to run it only to find out It didnt exist.
I'm running Windows 7 Ultimate N which didnt have any Media Software included. ( Didnt know that) So, I downloaded the whole media pack and installed. then I ran media player once and Voila! All the phone drivers installed properly, WMDC Installed properly, Phone connected and sync'd.
Whew!! I'm glad thats over. I almost went back to XP Pro.
Click to expand...
Click to collapse
Windows 7 Ultimate is pretty nice. If anyone wants it, let me know. I found a good torrent and saved the ISO to my files for safe keeping.

djmadmatt said:
Ok ... i figured it out finally. WMDC wouldnt even run or Install, i should say, even though there was a setting portion in Control panel for it.
I found a article about how It wont run without running windows media player first. ( fresh Install and never ran it yet) So I went to run it only to find out It didnt exist.
I'm running Windows 7 Ultimate N which didnt have any Media Software included. ( Didnt know that) So, I downloaded the whole media pack and installed. then I ran media player once and Voila! All the phone drivers installed properly, WMDC Installed properly, Phone connected and sync'd.
Whew!! I'm glad thats over. I almost went back to XP Pro.
Click to expand...
Click to collapse
I'm running two PCs with windows 7, one desktop with Windows 7 Professional (home) and a laptop with Windows 7 Ultimate (office). Currently I'm trying to sync to my laptop since that is what I sync to most.
After reading your post, this is what I tried:
1. Windows updates, it did install some windows mobile thingy which failed. I rebooted the machine, re-ran the update and it installed fine
2. Tried installing Windows Mobile Device Centre 6.1 (64-bit version) again, but it failed. Same message of Unidentified device and status of failed
3. I also tried your solution of keeping windows media player running before attempting to install WMDC, but no joy
Can someone please let me know how I go about this? This is frustrating, if I can't synch my pda I might as well throw it out (since I can't chuck out my laptop or job )
BTW, I'm running Windows Mobile 6.1, should I be upgrading this to 6.5 as I have read out here? I've searched on this forum but can't seem to find a download link for 6.5 (or perhaps as ASCIIker pointed out I'm going blind )

Mobile Device Center
I read this post and then was successful at installing device center. It was a weird install though. I am running 6.5 on the Tilt and Windows 7 64 bit on my laptop. I plugged the Tilt into the computer, started Media Player and configured it, and then launched the installer. It ran forever with the status bar saying 7 seconds to go. All the while, the diriver software was still trying to install. I finally got an error message from the driver software saying that it did not install properly. I opened up the troubleshooting box for the driver install and looked around a bit. Eventually, another message popped up in the driver install box saying it was trying again. Eventually, I another failure appeared. At that point, Device centered finished installing, the Tilt connected and all was well.
Total elasped time 20 minutes or so. Enough time to read a couple of pages on a new (to me) Andre Norton book and eat most of a popcorn popper full of popcorn.
Whew.

Nice to know it got solved.
It works fine for me:

TracyD said:
I read this post and then was successful at installing device center. It was a weird install though. I am running 6.5 on the Tilt and Windows 7 64 bit on my laptop.
Click to expand...
Click to collapse
I have exactly the same setup, I upgraded my phone to the X2.V11 WM6.5 yesterday and am also running Windows 7 64bit on my laptop
TracyD said:
I plugged the Tilt into the computer, started Media Player and configured it
Click to expand...
Click to collapse
This is the part I don't get, what exactly do I configure in Windows Media player? I plug in my phone, however, it doesn't seem to do anything, if I start windows media player and go to the sync tab, it is greyed out with the message 'Connect a device' Do you also uncheck the 'Enable faster data synchronization'? If I uncheck this, it does seem to try and install drivers for some 'Generic Serial' device but eventually comes back with 'Failed'
TracyD said:
, and then launched the installer. It ran forever with the status bar saying 7 seconds to go. All the while, the diriver software was still trying to install. I finally got an error message from the driver software saying that it did not install properly. I opened up the troubleshooting box for the driver install and looked around a bit. Eventually, another message popped up in the driver install box saying it was trying again. Eventually, I another failure appeared. At that point, Device centered finished installing, the Tilt connected and all was well.
Total elasped time 20 minutes or so. Enough time to read a couple of pages on a new (to me) Andre Norton book and eat most of a popcorn popper full of popcorn.
Whew.
Click to expand...
Click to collapse
Well, I've tried the installer a zillion times now, no luck. It keeps trying for a couple of minutes with an 'Unidentified device' message and changes the status to failed subsequently
Why should it be so hard, I thought Windows 7 was supposed to make life easier, they obviously haven't heard of the phrase, 'if it ain't broke, don't fix it'

any solution?
Please. Iam really sick of it.
I can move files to kaiser, I can install via PC, I can acces my PDA via My Mobiler - but I can't sync! It just cycling the arrows and "syncing".
Please help, it really sux without contacts and calendar and you know - outlook.

The media center was just the initial configuration that runs when you first start it up.

TracyD said:
The media center was just the initial configuration that runs when you first start it up.
Click to expand...
Click to collapse
Sorry is this in response to my question earlier? If so, do I start windows media player or windows media centre? I haven't tried starting windows media centre with the device connected. I'll give that a try

I too yesterday got copy of Windows 7... Installed... but after that when i try to connect my windows mobile.... it's not sync as it says it's not connected.
I use tcp's WM6.5 v11 Mega... no solution yet.... tried installing atleast for 8/10 times...
Please help...
Thanking in anticipation...
Regards...

Kaiser TPC 11 mega and WMDC
The only way I've gotten Windows 7 WMDC to recognize my Tilt using TPC 11 Mega ROM is to connect using PAN over Bluetooth. I think the problem is that it doesn't report to Windows 7 that it's a Tilt or that Windows somehow knows that it's not supposed be running WM 6.5. Kinda sucks, but at least it works. To reflash I had to use the SD card since USB won't work.
I tried everything under the sun to get it working over USB. Finally had a friend with a Sprint Touch connect his using USB and it came right up, showed a little picture of his phone and worked fine. So it's definitely something in the way my Kaiser/Tilt is reporting the device to Windows. My phone is recognized by W7 and displays as a PDA, not a phone.

I'm on build 7100 and my Kaiser has been syncing flawlessly for months. My new Droid, on the other hand...No happiness yet. I've already made the call to swap the Droid for a TP2 strait across.

Been running 7 for a while now, both 32 bit and 64 bit dual boot. I've never had any issues with it not syncing, otherwise I would never be able to flash any ROMs on my phone. I even reformatted and reinstalled both after getting a legit copy from the MS Tour and it still works fine.