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USB device not recognized:Cant connect to laptop..??

laptop no longer recognizes tilt or tytn; changed usb cables; rebooted both devices and laptop; no go..
mssg I get is "one of the usb devices attached to this computer has malfunctioned. and windows does not recognize it"; any suggestions; cannot sunc nor tether via ISharing.
tia

a in yul said:
laptop no longer recognizes tilt or tytn; changed usb cables; rebooted both devices and laptop; no go..
mssg I get is "one of the usb devices attached to this computer has malfunctioned. and windows does not recognize it"; any suggestions; cannot sunc nor tether via ISharing.
tia
Click to expand...
Click to collapse
Hi
First of all try to reinstall Microsoft ActiveSync, than in the ActiveSync options, in your device, be sure that in "Connections..." setting "Synchronize all PC by this connection" is checked and below "USB" showed!
Otherwise, if your device, when connected to the PC, also doesn't charge (if you have this option enebled on your PDA!) there is some problem on your PC settings concerning the USB! Try to connect to someother PC to test it!
Ciao

thx...
@[email protected] said:
Hi
First of all try to reinstall Microsoft ActiveSync, than in the ActiveSync options, in your device, be sure that in "Connections..." setting "Synchronize all PC by this connection" is checked and below "USB" showed!
Otherwise, if your device, when connected to the PC, also doesn't charge (if you have this option enebled on your PDA!) there is some problem on your PC settings concerning the USB! Try to connect to someother PC to test it!
Ciao
Click to expand...
Click to collapse
hello there, first n foremost thanks for your input!
Before trying out your possible solution i tried to connect and for some reason i was able to connect via the device today...??!!
i really dont know why, but will try your soln if this situation reocurrs.
NB: this happenned to me twice in the last 3-4 months, n i never figured out the cause ??
any other advice or ideas gratefully accepted.;

its probably the same as me and loads of other people - the pins have bent on your usb connector - probably caused by using non standard chargers and usb leads. Its been widely reported. The non-standard leads have too much space around them when plugged in and wiggle causing the connector on the tytn II to bend. Try using the lead which came in the box and see if it helps. and try using the charger that came with it too.

Can bent pins be fixed?
Hello -- I'm one of those people with a non-recognition problem. Is it possible to fix the bent pins? My problem seems to have begun around the time I lost my original USB cable. Now, all the cables I have -- ones that have been specifically sold to work with my HTC Tilt -- have the symmetrical, sort-of-trapezoidal mini-usb connection, rather than the rectangle-with-one-corner-cut-off shape of the original cable. I should say these cables do charge my device, but none of my computers recognizes it as a USB device.
Help?
Thank you,
J. Georgia

bent pins continued
I should add that the charging cable that originally came with my phone has the same connector shape, so I'm not sure what's going on.

USB Device not recognised
This is known to happen at times win Windows, and not just for the TYTN2 but a myriad of devices.
The fastest fix for this:
Reboot ur PC/ Laptop.
If this Doesn't help - Then add in a reboot for the TYTN 2 also.
The problem will go away for some time.
I know its annoying, but this is way faster than troubleshooting for contacting MicroShaft Support.

axeman said:
This is known to happen at times win Windows, and not just for the TYTN2 but a myriad of devices.
The fastest fix for this:
Reboot ur PC/ Laptop.
If this Doesn't help - Then add in a reboot for the TYTN 2 also.
The problem will go away for some time.
I know its annoying, but this is way faster than troubleshooting for contacting MicroShaft Support.
Click to expand...
Click to collapse
Unfortunately this is no soution for me. I seem to have this problem as well, since about two weeks.
I use two notebooks (Dell & Acer) and both do not show any activity when connecting my Kaiser to the original USB cable. The device is not even switched on when I connect it, nor does this happen when I connect it to the (original) cable in my car, which did work before.
Charging works fine, both in the car and when connected to both notebooks, but no Sync at all.
I have tried another USB-cable with the same result, so I suspect some hardware-problem causing me to be unable to copy files between my notebook and my phone and worse, rendering me unable to flash a new ROM onto it.
Who knows what to do next?

I am mystified, too. USB Charging and audio connections work. I have rebooted my computer and done a soft reset on my phone several times, to no effect. I uninstalled and reinstalled Windows Mobile Device Center. Still nothing at all via USB. Once, yesterday, I somehow got a Bluetooth connection long enough to sync, but haven't been able to since then. Even then, Windows Media and AudibleManager couldn't see the phone. The really weird thing is, I can see the phone connection in my Bluetooth manager, but even with all the proper boxes checked, I can't sync. When I try from my device, I get an empty progress box which disappears after a fraction of a second. When I try from my computer, it says the device is not connected, but doesn't give me any option to connect.
Would a hard reset help?
If so, would returning an unlocked AT&T Tilt to factory defaults lock it back up? And what do I do if it does?
Please help!
J. Georgia

I have had similar problems with my touch pro in the past, even bluetooth internet sharing eventually gave up the ghost.
I tried a myriad of leads and then eventually reinstalled active sync- which did the trick.

USB sync not working
[email protected] said:
I am mystified, too. USB Charging and audio connections work. I have rebooted my computer and done a soft reset on my phone several times, to no effect. I uninstalled and reinstalled Windows Mobile Device Center. Still nothing at all via USB. Once, yesterday, I somehow got a Bluetooth connection long enough to sync, but haven't been able to since then. Even then, Windows Media and AudibleManager couldn't see the phone. The really weird thing is, I can see the phone connection in my Bluetooth manager, but even with all the proper boxes checked, I can't sync. When I try from my device, I get an empty progress box which disappears after a fraction of a second. When I try from my computer, it says the device is not connected, but doesn't give me any option to connect.
Would a hard reset help?
If so, would returning an unlocked AT&T Tilt to factory defaults lock it back up? And what do I do if it does?
Please help!
J. Georgia
Click to expand...
Click to collapse
I've had the same problem with my first Tilt. There's multiple threads that detail this known problem. Some seem to be due to bent pins, some are general hardware failures (possibly the USB controller). There are some HardSPL images out there that have a "force usb" option enabled. This never worked for me, but it might be worth a shot for you.
...a word of warning....
If you end up reflashing your phone (via MicroSD) and the flash goes bad, you may be stuck, as many of the solutions for repairing a bad flash require you to USB sync. My first Tilt was a victim of this after a bad stock ROM flash that left my device without audio, and unable to flash via MicroSD.

replace usb board
you need to replace your usb board. It will run you less than $10 if you do it yourself. you can get the board on ebay

really? 4 years later?

Activesync Problem (Tytn2)

When i connect my device to usb, nothing happens.
I looked up the forum for solutions, but was unable to find them.
It shows nothing in network connections, nothing in device manager, en activesyc shows nothing at all.
I tried the following:
- Other USB cable/port
- Reinstall activesync or use older version.
- Uncheked advanced networking in my device.
- Turned off firewall
I cant think of any other solutions at this time, maybe someone can help me.
(sorry for my bad English, i'm Dutch)

Ciao,
did you try to remove your older connection from your telephone? I mean programs -> system tools -> activesync -> menu -> options -> delete existing connections.
This works for me whenever i have some connection problems.

No luck =(
Still the same

No one has any idea?

Reboot the PC. Make sure you check Device Manager for any issues. Maybe disconnect all USB peripherals and then try the phone first. Did you try a different machine (PC)?

kimtyson said:
Reboot the PC. Make sure you check Device Manager for any issues. Maybe disconnect all USB peripherals and then try the phone first. Did you try a different machine (PC)?
Click to expand...
Click to collapse
yes, i tried 3 machines.
But the problem is, the devices is reconized by none of them

What is the operating system of your pc´s
Windows XP sp3???
If so there are some issues that relates to sp3 but i dont know any resolution for it thou.

Nope, fully updated SP2

The HTC proprietary extUSB connector on the bottom of the TyTN II has been known to fail in a few cases (if you search in this forum there are many posts about it). When you plug in the charger or wired headphones do these work fully? Does your battery charge when connected to a PCs USB port? Not that these are 100% foolproof tests because different pins are used for the USB signal connection. What changes did you make or incidents occurred before this problem occurred e.g. started using a different charging cradle etc? Have you inspected the connector for damage and tried the original HTC cable?

Flying Kiwi said:
The HTC proprietary extUSB connector on the bottom of the TyTN II has been known to fail in a few cases (if you search in this forum there are many posts about it). When you plug in the charger or wired headphones do these work fully? Does your battery charge when connected to a PCs USB port? Not that these are 100% foolproof tests because different pins are used for the USB signal connection. What changes did you make or incidents occurred before this problem occurred e.g. started using a different charging cradle etc? Have you inspected the connector for damage and tried the original HTC cable?
Click to expand...
Click to collapse
The battery still charges via USB (via my pc), i used a charger in my car.
This is a USBport in the car, difficult to explain.
http://cdn.overstock.com/images/products/L10369942.jpg
I can't tell you of my headphone works, because i lost it.
I can't dectect any damage to my USB port.

Update:
I've been looking at my USB port on mt PDA, and did a little bending, now when i connect my device, the screen flips to horizontal view.
So i guess the problem has to do with the USB connector after all.
Upd: OMG :O it keeps flipping from horizontal to vertical, even when it's not plugged in.

addict1337 said:
i used a charger in my car.
This is a USBport in the car, difficult to explain.
Click to expand...
Click to collapse
Be careful about using just any old car charger system. If you search this forum you'll see that there was one model which could damage the TyTN II due to overloading the UBS port on it (something to do with reverse flow under periods of heavy electrical load). I believe that model was subsequently modified to prevent this problem but it doesn't mean other car chargers with the same affliction wont arrive on the scene. Maybe it's time to hard reset the device and if it still plays up, return it to the supplier for a warranty claim.

Flying Kiwi said:
Be careful about using just any old car charger system. If you search this forum you'll see that there was one model which could damage the TyTN II due to overloading the UBS port on it (something to do with reverse flow under periods of heavy electrical load). I believe that model was subsequently modified to prevent this problem but it doesn't mean other car chargers with the same affliction wont arrive on the scene. Maybe it's time to hard reset the device and if it still plays up, return it to the supplier for a warranty claim.
Click to expand...
Click to collapse
=(
I have insurance on my phone.
Maybe i'll contact them then.
Thanks for the help!

HTC Touch Diamond Won't Sync With Active

Hi All
I'm at boiling point!
I have a new HTC Touch Diamond locked to the Orange Network and I am trying to unlock the phone. I have got the software to unlock it from this website (thank you very much) however I am having serious problems connecting my device to my laptop. I have installed the Active sync 4.5 software that came with the phone but when I connect my HTC to the laptop it is not registering at all with the computer never mind the Active sync software.
I have tried to uninstall and reinstall Active sync but to no avail. I have also disabled my antivirus software (AVG Internet Security). This is becoming very frustrating. I am aware that I can purchase an unlock code remotely but even if I do this there is still the problem of establishing a connection with my laptop.
Please if anyone can help me I would greatly appreciate it.
Lid

lydiamcl said:
Hi All
I'm at boiling point!
I have a new HTC Touch Diamond locked to the Orange Network and I am trying to unlock the phone. I have got the software to unlock it from this website (thank you very much) however I am having serious problems connecting my device to my laptop. I have installed the Active sync 4.5 software that came with the phone but when I connect my HTC to the laptop it is not registering at all with the computer never mind the Active sync software.
I have tried to uninstall and reinstall Active sync but to no avail. I have also disabled my antivirus software (AVG Internet Security). This is becoming very frustrating. I am aware that I can purchase an unlock code remotely but even if I do this there is still the problem of establishing a connection with my laptop.
Please if anyone can help me I would greatly appreciate it.
Lid
Click to expand...
Click to collapse
...on you phone: Settings/Connections/USB2PC: disable advanced network features!

Hi Cyron_at
Thanks for replying. I should have mentioned that I had tried that. Still no joy. Any other suggestions?

uninstall activesync
install activesync
connect phone
wait 10 mins....
if still not connected, run activesync on ur phone and check connection etc.
have u charged the phone in the car?

Thanks for that. Will try to do that when I get home as my work computer is running on Vista.
No I have not charged it in a car.
I am downloading Microsoft Windows Mobile Device Center 6.1 Driver for Windows Vista at the moment. I'm going to see if i can connect here at work. Do you think i should try this or wait until i get home and try it on my XP laptop? Could this cause problems switching between the two?

shouldn't cause a problem.
i asked about charging in the car, as there is a generic problem with HTC phones which means that if they are charged in a car whilst the car is being started a high current can blow the USB circuit, meaning it will charge, but not sync.
worth keeping in mind

Hey Mugggle
Have finished installing Mobile centre for vista and I'm experiencing the same NO SYNC problem. Does you earlier suggestion of leaving the phone connected for 10 min apply to this software?
By the way thanks for the Car tip!

not sure, it usually applies to slower PCs, as it has to load the drivers, which can take a while

make sure you've fully uninstalled active sync from ur laptop, it doesn't like being installed in parallel to mobile device centre

I will try that at home. do you have any suggestions on how to get my phone synced using vista? I;m still having the same problems.

lydiamcl said:
I will try that at home. do you have any suggestions on how to get my phone synced using vista? I;m still having the same problems.
Click to expand...
Click to collapse
sorry, haven't tried syncing with Vista

mugglesquop said:
i asked about charging in the car, as there is a generic problem with HTC phones which means that if they are charged in a car whilst the car is being started a high current can blow the USB circuit, meaning it will charge, but not sync.
Click to expand...
Click to collapse
That would be an overvoltage, not current. However, the USB adapter should have some regulation of the input voltage. So I am a bit skeptical, even though it could be a potential risk, no doubt about it.
My situation:
I use ROM 1.93
I charge my HTC Diamond Touch often in the car. It's connected while I start the car.
I had no sync problems when the phone was new.
Sync didn't work at all after some weeks.
File transfer via USB is no problem at all.
Since 1.93 seems buggy with a string of problems I was getting desperate to update the ROM. With no Sync it's not that easy. So I tried a direct motherboard USB port, plus a very short 20cm USB cable - and it worked!
If nothing sync, try that rear PC USB port and get those ultra short USB cable.
Interestingly, sync works again with any port and any cable with ROM 2.03.831.2 WWE

Firewalls & Ports
Make sure you have windows firewall settings all disabled. I had the same issue... fixed when I turned the firewall off.

mugglesquop said:
shouldn't cause a problem.
i asked about charging in the car, as there is a generic problem with HTC phones which means that if they are charged in a car whilst the car is being started a high current can blow the USB circuit, meaning it will charge, but not sync.
worth keeping in mind
Click to expand...
Click to collapse
do you mean this in real?
i just realized that i yesterday did charge the phone in car and today it is not sync at all!
it's a warranty issue?
because the phone is useless
thank you

I'm having the same trouble, My XDA vario 3 (t-mobile in UK) charges via the USB cable only. My home and work PC's are not picking up the connection. Not even to view file contents via explorer.
What can I do to fix this, as I've preformed a hard rest in the hope of solving this problem and now have a blank phone.
I've not charged my phone in a car. But t is around 18 months old.

My computer didn't find my Diamond after I hardreseted it so I had to reinstall Active Sync to get it working again. Strange that this didn't help you.

lydiamcl said:
Hi All
I'm at boiling point!
I have a new HTC Touch Diamond locked to the Orange Network and I am trying to unlock the phone. I have got the software to unlock it from this website (thank you very much) however I am having serious problems connecting my device to my laptop. I have installed the Active sync 4.5 software that came with the phone but when I connect my HTC to the laptop it is not registering at all with the computer never mind the Active sync software.
I have tried to uninstall and reinstall Active sync but to no avail. I have also disabled my antivirus software (AVG Internet Security). This is becoming very frustrating. I am aware that I can purchase an unlock code remotely but even if I do this there is still the problem of establishing a connection with my laptop.
Please if anyone can help me I would greatly appreciate it.
Lid
Click to expand...
Click to collapse
i had a touch and n ow Ihave a touch diamond and constantly had a problem with it not wanting to sync but here is what i do and it does work
i disconnect the phone from usb port
turn phone off
go into computer task manager and end the 2 active sync processes
then i restart active sync
then reconnect the phone and turn phone on

My HTC TyTN II charging but not synchronizing with USB even its not detecting

My HTC TyTN II charging but not synchronizing with USB even its not detecting any Windows mobile device.
Hi
I have a HTC TyTN II, I was able to do the ActiveSync with my Laptop and Desktop
Now I am not able to do that, when I am connecting the USB cable my windows mobile is charging but the ActiveSync doesn't get active and no device detected at Laptop or desktop end.
checked cable is fine as I have a O2 Atom which is working perfect on the same cable and same OS
I had even done the Hard Reset to Factory Settings, but no luck still having the same problem.
I have Windows XP SP3 in Laptop
and Desktop with Vista Ultimate edition
Please provide me a solutions for this.
Thanks in advance

wisechap said:
My HTC TyTN II charging but not synchronizing with USB even its not detecting any Windows mobile device.
Hi
I have a HTC TyTN II, I was able to do the ActiveSync with my Laptop and Desktop
Now I am not able to do that, when I am connecting the USB cable my windows mobile is charging but the ActiveSync doesn't get active and no device detected at Laptop or desktop end.
checked cable is fine as I have a O2 Atom which is working perfect on the same cable and same OS
I had even done the Hard Reset to Factory Settings, but no luck still having the same problem.
I have Windows XP SP3 in Laptop
and Desktop with Vista Ultimate edition
Please provide me a solutions for this.
Thanks in advance
Click to expand...
Click to collapse
Which Rom are you using?

I am not sure about that - How to check that?
Settings>> System>> About
Window Mobile 6 Professional
Original that comes with HTC Tytn II, I haven't updated the ROM.
I have downloaded this one
RUU_Kaiser_DOPODASIA_WWE_3.29.707.0_radio_sign_25.83.40.02_1.65.16.25_Ship.exe
but not able update as I am not able to connect, even I try to do using Boot from USB - Pressing Power Button and Camera Button but no luck on that also.
Please see the attached images also, picture after connecting to the USB cable, you can see Mobile is charging and in ActiveSync (Which didn't auto started, I forcible on it) shows this msg.
Now I hope it would be a better pic of the problem.

If you're still under warranty -- SEND IT IN -- just tell them you can't synch the phone anymore.
If you're warranty is expired, take a magnifying glass and look at the connector on the phone. See if any of the pins look out of place, and if so use something suitable to carefully move the pins back into position. BE CAREFUL or you'll break a pin or the connector and you'll have to go to the next step.
The next step is to send your phone to a repair shop. HTC will repair it even if its out of warranty, and they'll charge a lot for it too. PPCtechs in the US will do it for a more reasonable price.

Seems the last option is to send to the service center, as the place I am in hasn't have any service center of HTC.
One more thing I am able listen full stereo songs using the headphone - which also connects through the usb port.
No option then have to give to the service center.

Not sure of the differences (if any) between HTC TyTN II and the Tilt from a settings perspective, but I did have the similar problem with my Tilt. Under Settings\Connections there is a "USB to PC" setting. I unchecked the "Enable advanced network functionality" box and the ActiveSync now works fine.
Hope that helps.

Yeah I did that ...(enable and disable of Advance USB)... tooo
I have a GPRS connection, by which I was able to share internet of PDA with Laptop.
Now when I am trying the same, its saying check USB cable., But through Bluetooth PAN its getting connected.

A proper search whould have confirmed waht one of the replies suggested. Check your USB connector, there are several pins in it and if on that is used for data transmission is bent/broken then it would cause what you describe.
This is a thread that never should have been, consider it closed. If you need more info find one of the existing threads about broken kaiser USB port/connector.

USB Connection

Hey there
My phone has been connecting perfectly fine since I got it about a year ago right up to a couple of days ago.
I've just changed my contract and wanted to unlock the phone. However, before I could even go about doing I discovered that my computer (Vista 32bit) was no longer recognising the phone.
When I plug it in it does charge but the computer gives no reaction. Even when I put the Kaiser into bootloader it still says Serial instead of USB.
I have tried disabling enhanced network functionalities on the phone, I have reinstalled Windows Mobile Device Center, I have hard reset the Kaiser, I have used multiple USB cables and multiple USB ports (all of which work with other devices).
As a result of the hard reset I have now lost the majority of my data. It's all backed up on my computer but this isn't much use when it refuses to recognise the phone!
What can I do to fix this?
Any help would be very gratefully accepted!
Cheers
McAsh

I would try it on a friends XP machine or a friends Vista machine. Try to narrow down if it is the phone or your PC , and then proceed from there.

HI!
I have the same right problem!
The only way i can do activesync is connecting the phone in activesync by bluetooth and the sincronization is fine, but i need to put HardSPL in it and i need that it can be recognized by USB connection and my Kaiser is only charging from USB, it is not being detected by the computer.
PLEASE HELP!!!
Thanks!

had same problem
no one help, I started a thread and no replies
till today I plugged my kaiser to usb and computer recognized and synced
I was using bluetooth to sync for a couple of months
I really didn't do anything to fix this first I thought it was usb connection but it wasn't because I was able to put new rom thru the usb so connetctoin was there when the phone is in the hard reset mode. WEIRD ha

mostly these things comes down to 3 reasons
1. defect usb connector in the ppc
2. corrupt activesync install full uninstall and clearing registry of the pc should fix that
3. issue with usb port chipset drivers for on the pc

Also having a similar problem.
My computer recognizes my Kaiser as "HTC USB Sync" in the Device manager but nothing more happends. Could it yet be the phone USB connector that is broken? Also I was able to flash the rom yesterday (from bootloader).
When plugged in, my phone totally freezes and becomes available again the moment I unplug it and by then starts "connecting to host".
If I uncheck the "allow usb connections" box in WMDC the phone is workable but very juddery.
Have tried to completely uninstall WMDC and reinstall it again with no success whatsoever.
Any tips or is my only solution to buy a bluetooth-dongle?

The solution for mine is really the repair center unfortunately!
It really seems to be a hardware problem in the USB connector, i can't even change a firmware, the pda simple isn't recognized by the computer :S
Anyway thanks for the help!
Regards!

I am also having the same problem!! My question is how do you use bluetooth to sync with the activesync(not too computer saavy!!)

Check the usb connection on the phone. It may have a contact pushed over or broken

I got the same sympton.
I can get my phone to sync by pushing the USB connector harder towards the phone. Yes, it is connected already, and it is not lose, and the PC recognise it as HTC device in Device Manager, but it is just not detected by the (Vista) Windows Mobile Device Center
If I keep pushing the usb connector in (towards the phone), then it would get detected and start syncing. If I relax my hand and stop pushing, the active sync connection will drop immediately (still detected as HTC USB device in Device manager though).
Therefore, I have to keep pushing it in to have a successful sync. I don't dare to flash the firmware anymore... :-(
P.S. I am using the official O2 WM6.1 firmware, and using the original USB sync cable. I noticed that the original USB cable's connector head is a bit longer than ALL my other USB cable's connector head (the mini USB head).
Originally I didn't need to do the push in for the phone to get recongised, so I figure it is some sort of wear and tear on the phone's connector... :-( This does put me off in purchasing another HTC phone, because the new one is likely to suffer from the same wear and tear...
btw, before the connector got that bad, when it was connected but not synchronising, I could get it to sync just by launching Windows mobile device center (which is a different program than sync center in vista); and of course, when it was all brand new, I just need to connect the phone to the PC via the USB cable, and everything happened automatically...

I am trying to flash my first rom and the computer would not detect the phone. Took a look at the female mini USB socket on the phone and the 3rd pin out of 5 was much lower. Took a tiny screw driver and pushed it up and I got success. Its a little sensitive but if you dont touch the phone it will work fine.
Good luck
Jason

HI gdarrenc!
The way to sync it via Bluetooth is when you open the activesync in your pda, in the options menu you have the option to sync via bluetooth
Regards!

possible solution if feeling brave
My hotsync failed a few days ago, did the usual searches and posting on here with no joy and then did a google search for a picture of the mini usbport.
on inspection of mine in comparison i noticed the two leftmost pins were down to the point they were in the sticky out black bit so with a pair of my wifes best precision tweazers i flexed the black bit down slightly and slid the tweazers to the right lifting them up slightly. as soon as retested it is now working again.
NOTE BE VERY VERY GENTLE WHEN DOING THIS - DO NOT USE ANY FORCE
my guess is this is due to an ill fitting usb cable as mine had a certain degree of up and down flex when connected.
hope this helps someone.

I am also having issues with pc-htc connection.
But, this happened when I pulled the usb out of the phone with my leg.
Now, I squezzed usb head a little, and it works fine.