Database Develop

DEAD WHITE SCREEN / STUCK AT BOOT SCREEN = RESET SOLUTIONS

After installing Registry Wizard and tweaking stuff on my MDA Vario, my device rebooted and just stayed on the white screen displaying the operating system configuration screen. I couldn't do anything else with it - I thought it was dead! Having searched all over, I've written a piece about resetting your device here. The one that worked for me for this particular problem was method 3 (but I think method 2 works as well but I didnt have it at the time)
PS I found that it happens when you change the default input from keyboard to something else. Leave it at keyboard and everything should be Ok. Registry Wizard is nonetheless a COOL program, just don't alter the keyboard setting.
Hard Resetting MDA Vario
There are different severities of hard resetting your MDA vario. Which one you use depends on what you are trying to achieve. If your phone is stuck and wont let you play, try the hard core resets (progress from method 1 (less sever) to method 3 (most severe). If it’s just a bit slow, try the soft reset.
HARDCORE RESET 1
start>settings>system tab> Clear Storage
This will still clear all your data and all the programs you have loaded onto your device. You’ll need to start all over again.
HARDCORE RESET 2
I hold the Comm and Voice Button (top two buttons on the side) AND the camera button (bottom right). Keep them pressed in and hit the reset with your stylus. Keep pressed in and let go of the stylus. Release when you see the following message:
PRESS Send to restore factory default,
SEND is the green lift up phone button on the left
It will do a brief format and restore to factory settings.
HARDCORE RESET 3
If your MDA wont budge with HARDCORE RESET 1 or 2, try this:
Enter Bootloader, - hold the "camera" (bottom right) and briefly press the reset button, don't release "camera" until you can see colour screen, connect USB cable, and start to re-flash the ROM (download the latest flash rom update from http://t-mobile.iris-global.com/download_manager_mda_vario.html
SOFT RESET METHOD 1
This is the lightest of the reset methods. This is the one to use if you want to reset your device without having to re-install all your personal programs and data
 Simply press the reset hole with your stylus on the right hand side of the MDA device.

DEAD WHITE SCREEN
This was the most usefull help I have ever got ! Spent 3 hours in searching the forums, how to make my Wizard bootable after installing Resco Keyboard Pro. The only option was HARDCORE RESET 3 and reflashing the ROM.
Thanks for the great help !!!

cheers this has helped me too... rest number 2... will have to restore all my data though...

Reset 3 was the only thing that worked.

Re: DEAD WHITE SCREEN / STUCK AT BOOT SCREEN = RESET SOLUTI
mehayuk said:
After installing Registry Wizard and tweaking stuff on my MDA Vario, my device rebooted and just stayed on the white screen displaying the operating system configuration screen. I couldn't do anything else with it - I thought it was dead! Having searched all over, I've written a piece about resetting your device here. The one that worked for me for this particular problem was method 3 (but I think method 2 works as well but I didnt have it at the time)
PS I found that it happens when you change the default input from keyboard to something else. Leave it at keyboard and everything should be Ok. Registry Wizard is nonetheless a COOL program, just don't alter the keyboard setting.
Hard Resetting MDA Vario
There are different severities of hard resetting your MDA vario. Which one you use depends on what you are trying to achieve. If your phone is stuck and wont let you play, try the hard core resets (progress from method 1 (less sever) to method 3 (most severe). If it’s just a bit slow, try the soft reset.
HARDCORE RESET 1
start>settings>system tab> Clear Storage
This will still clear all your data and all the programs you have loaded onto your device. You’ll need to start all over again.
HARDCORE RESET 2
I hold the Comm and Voice Button (top two buttons on the side) AND the camera button (bottom right). Keep them pressed in and hit the reset with your stylus. Keep pressed in and let go of the stylus. Release when you see the following message:
PRESS Send to restore factory default,
SEND is the green lift up phone button on the left
It will do a brief format and restore to factory settings.
HARDCORE RESET 3
If your MDA wont budge with HARDCORE RESET 1 or 2, try this:
Enter Bootloader, - hold the "camera" (bottom right) and briefly press the reset button, don't release "camera" until you can see colour screen, connect USB cable, and start to re-flash the ROM (download the latest flash rom update from http://t-mobile.iris-global.com/download_manager_mda_vario.html
SOFT RESET METHOD 1
This is the lightest of the reset methods. This is the one to use if you want to reset your device without having to re-install all your personal programs and data
 Simply press the reset hole with your stylus on the right hand side of the MDA device.
Click to expand...
Click to collapse
Thank you for all this great information I am currently typing with one hand wondering how long I should hold the camera button? If you could fill me in on this information that would br greatly appreciated. I have tried almost everything and i can't get away from this darn white screen. My Qtek 9100 otherwise seems to function
ok.

no sync
my activesync doesnt work i tried option 3 and went into bootloader mode tried the rom but it doesnt detect my phone. any suggestions

Re: no sync
Mehayuk, thank you, thank you and thank you again.
My MDA rebooted and it stayed with the white screen. Couldn't do a hard reset.
I thought it was dead. :evil:
Finally I found this thread and your number three method revived my Vario.
So thank you again for this most usefull post I have encountered on the internet. :lol:

Dead HTC Qtek 9100
I did hard reset my MDA with 3rd mothod. I was able to flash up to 100%. When device restart, it just stuck on T-mobile screen. I tried to do hard reset by using 2nd method but it didn't work, format failed. Is it posible that my rom is dead? Please help.

ATT Tilt and hard resets issue

It seems that with the ATT Tilt, you are not able to do a hard reset using the left and right soft key plus the reset hole. Has anyone figure out how to do a hard reset on the device without using the program in "Settings"->"System"->"Clear Storage" ?
Thanks

-Enter Bootloader mode: Hold Camera + Power buttons together and reset with stylus(thanks pof)
-HardReset: Hold Both soft keys in while pushing in Reset button :When prompted push Green Talk Button to clear data.
This and more located in the upgrades section...

Thanks for the information. I have the information you mention. I have not tried the boot loader mode yet, but the hardreset functionality does not work on the ATT tilt. I've tried it quite a few times, it does not prompt for the erase data, it just did a soft reset and everything comeback normally.
Thanks.

It worked for me...
Make sure you aren't accidentally pressing any other key...

hmm... on the ATT Tilt ?

Yep...
The drone at the store did the customization, which let all of the bloatware install.. The first thing I did when leaving the store was to hold the two buttons in, then push the reset button for about a second or two (while holding down the button), release the reset button, then release the two softkeys.
I then got the white screen asking you to hit send...

Have you looked at the Kaiser Sticky about ALL Kaiser facts? the link is in my sig below but becareful you might learn something!!

When a hard reset is done, does the phone goes to a state when you first got it from ATT with all the programs, games, tools etc installed?

I was able to do it on an ATT Tilt. However, you have to be sure that you are not fat-fingering any other buttons. Also, hold down both softkeys until prompted to press another button.

It works well
I thought my partial ROM flash cooked my AT&T Tilt. The power + camera reset took my phone back into the hardspl screen for updating again. Thanks.

Many thanks for the info! The power/camera/reset did it for me.
Back to original specs.
Now I can upgrade.
The people at the ATT store were clueless.
Go figure!

AT&T Tilt Black Screen Fix !

Software incompatibility can cause your AT&T Tilt (HTC 8925) screen to go "Black", without the ability to perform and can render the phone useless.."briking your tilt"
The following fix will return the phone to factory specs only if you were using AT&T ROM. This fix is NOT tested on Other ROMS:
1. Remove your SIM card.
2. Remove your Micro SD Card.
3. Do a Soft Reset.
4. Immediately when the black screen appears, press and hold the On/Off side button ( hold for 25-30 seconds ).
5. Wait for 1 to 2 minutes, until a message appears on its own, saying that the phone reboot is non-functioning due to installing incompatible software. It also asks you if you want to re-set the phone to original factory settings to press "send" ( They mean the button with the green phone picture on it on the bottom of the phone), or press any button to cancel the process.
6. Press the button with the picture of the green phone.
7. Wait for 2-5 minutes and the phone will re-set itself to factory specs.
8. Phone will shut down itself. Turn it on normally and start fresh.
Good luck!

I found this out the hard way. We should start a list of software that does it, heres the first that I found will black screen your tilt, do NOT use this.
Levenums taskbar battery meter
http://forum.xda-developers.com/showthread.php?t=277790
You will black screen and lose everything with it as I found out twice on my tilt. It loads at widows startup during the windows screen.

Another non compatible program!
please note that if you install "arabizer13bn277.exe" or any of its product on your Tilt YOU WILL brick the device and you will need to re-set it to factory ROM.

if u do factory rest
we will loose all the phone nos & information of contact
Im not able to sycn & save Telephone nos & notes on induvisale nos
How else can i save nos on comp
or should i get a new phone & then ask AT&T phone people to help me set it on the new phone
Please help

While this won't BLSOD (BLack Screen Of Death) your Tilt, it will definitely kill your GPS and should be avoided at all costs - Map4PDA.
If you install it and run it, it starts searching for your GPS and eventually hangs, requiring a soft reset to recover use of the phone. After a soft reset, the GPS no longer works. Too bad there isn't an option to manually specify GPS settings because it's a sweet GPS mapping program ala Google Maps that can switch between MS Live!, Google and Yahoo maps (plus one or two others I think...).

Man i hope this works!!!!
I got the black screen from flashing wm6.1 from htc e-club site. The new OS came up fine but when I restored my files with Sprite (only because PIM back up log couldn be found on memory card) the annoying Att animation starts but when the WM6.1 screen is supposed to come up screen goes black. Tilt WILL NOT hard reset with soft keys and stylus! I even attempted to re-flash 6.1 in hopes for a hard reset that way, but usb is even un-responsive! If this black screen reset you posted works, be looking for a donation from me!!!
Any other tips or suggestions would be greatly appreciated! I am new to all of this...but I have read, and read, and searched, and read, and have learned a good bit. But now I need HELP PLEASE!

rednekvolfan said:
I got the black screen from flashing wm6.1 from htc e-club site. The new OS came up fine but when I restored my files with Sprite (only because PIM back up log couldn be found on memory card) the annoying Att animation starts but when the WM6.1 screen is supposed to come up screen goes black. Tilt WILL NOT hard reset with soft keys and stylus! I even attempted to re-flash 6.1 in hopes for a hard reset that way, but usb is even un-responsive! If this black screen reset you posted works, be looking for a donation from me!!!
Any other tips or suggestions would be greatly appreciated! I am new to all of this...but I have read, and read, and searched, and read, and have learned a good bit. But now I need HELP PLEASE!
Click to expand...
Click to collapse
If you have a HardSPL, re-flash your Radio to a newer version. That can fix a black screen if you just upgraded your ROM. Just remember that you may need to try a few before it finally works.

Cant flash anything til I get it to reset.
As of now the phone is TOTALLY bricked! My pc doesn't even recognize it when I plug in usb. Really I'm getting two different screens. one is lit up but black, and the other is bars going down the screen Blk-white-blk-white...
I'm gonna try the steps above when I get home n pray for a miracle! I just had the screen replaed a month ago. I hate to lose her all over again! 8525n it for now!

I got the black screen from flashing wm6.1 from htc e-club site. The new OS came up fine but when I restored my files with Sprite (only because PIM back up log couldn be found on memory card) the annoying Att animation starts but when the WM6.1 screen is supposed to come up screen goes black. Tilt WILL NOT hard reset with soft keys and stylus! I even attempted to re-flash 6.1 in hopes for a hard reset that way, but usb is even un-responsive! If this black screen reset you posted works, be looking for a donation from me!!!
Any other tips or suggestions would be greatly appreciated! I am new to all of this...but I have read, and read, and searched, and read, and have learned a good bit. But now I need HELP PLEASE!
Click to expand...
Click to collapse
I have the exact same issue. I am trying the steps above, but no luck so far. Any tips?

Ok it seems to be working. Any tips on restoring my data that was on the sprite backup?

rednekvolfan said:
As of now the phone is TOTALLY bricked! My pc doesn't even recognize it when I plug in usb. Really I'm getting two different screens. one is lit up but black, and the other is bars going down the screen Blk-white-blk-white...
I'm gonna try the steps above when I get home n pray for a miracle! I just had the screen replaed a month ago. I hate to lose her all over again! 8525n it for now!
Click to expand...
Click to collapse
This is from the manual -
To perform a hard reset using device keys
1. Press and hold the left SOFT KEY and the right SOFT KEY, and at the same time, use the stylus to press the RESET button at the bottom of your device. (It helps to have three hands to do this part).
2. Release the stylus, but continue pressing the two SOFT KEYs until you see the following message on the screen:
This operation will delete all your personal data, and reset all settings to the manufacturer default settings. Press SEND to restore manufacturer defaults, or press any other button to cancel.
3. Release the two SOFT KEYs, and then press the green phone button on your device.
Warning! Your device will be set back to factory default settings.
It worked for me! It returned me to the WM6.1 I just installed!

asfoor said:
Software incompatibility can cause your AT&T Tilt (HTC 8925) screen to go "Black", without the ability to perform and can render the phone useless.."briking your tilt"
The following fix will return the phone to factory specs only if you were using AT&T ROM. This fix is NOT tested on Other ROMS:
1. Remove your SIM card.
2. Remove your Micro SD Card.
3. Do a Soft Reset.
4. Immediately when the black screen appears, press and hold the On/Off side button ( hold for 25-30 seconds ).
5. Wait for 1 to 2 minutes, until a message appears on its own, saying that the phone reboot is non-functioning due to installing incompatible software. It also asks you if you want to re-set the phone to original factory settings to press "send" ( They mean the button with the green phone picture on it on the bottom of the phone), or press any button to cancel the process.
6. Press the button with the picture of the green phone.
7. Wait for 2-5 minutes and the phone will re-set itself to factory specs.
8. Phone will shut down itself. Turn it on normally and start fresh.
Good luck!
Click to expand...
Click to collapse
I had the same exact dang problem about the whole thing about getting the new rom from e-club and using sprite to backup and then upon restore of my back up, i just got a blank screen. I did this trick here and it worked perfectly. The real trick is step 4 and 5. I did what step 4 said to do except i held on for 35 sec instead of 30. and then after that i just pushed the send key (green phone button) a couple of times and then just let it sit for the 1-2 min and the magic message popped up! I followed through with the rest of the steps and voila! It works!
P.S. Dont forget to put your sim card back in.

Anyone get positive result from this method ?
I'm not.
My Kaiser have a black screen after unsuccesuful ROM update, and I can't flash him anymore.
Because PC recognize it as Flash Device, but noone from ActiveSynch driver's does not approach for this mode.
Any solution, please ?

I bricked my tilt after upgrading to 6.1 and using sprite backup to restore my data. I fixed it by putting my tilt in to bootloader mode by holding down the camera button and using the stylus for a soft reset. Once in bootloader mode the usb port on the device worked and I was able to reflash the rom. I will use the new method to restore to factory setting without having to reflash the the rom.

i am having the same problem as supereri and rednekvolfan. did you guys ever figure it out?

Reset worked
Hi everyone.
I had the same issue - backed up data using Sprite Backup, upgraded to WM 6.1 then restored data using Sprite Backup and the custom Device Update file that Sprite Backup requested. The phone reset and then would show the initial ATT and 3G screens then black.
I used the modified steps outlined by live2c2morrow -that are a modification of asfoor's original post and they worked.
Black screen appeared - held the power button for 35 - 40 seconds, pressed the Green Send button a couple of times then waited - 5 minutes later I received the message that the phone failed to boot and was given the option to reset the phone to factory defaults.
The key is to be patient - the screen will appear eventually.
Also - the first few times failed and I think I was inadvertently pressing the PPT or wheel buttons on the other side of the device.
Thanks to everyone on this thread - I thought I ruined my phone!

Sprite Backup - upgrade
I am upgrading my Sprite Backup to version 6 and will try the restore again.

Startup problem

Hey, Just recently I tried to change my windows mobile theme, just the color of the title bars. I do have the kaiser tweak and HTC 5 button homepage thingy. The title bars didn't change right away so I turned the device off and on. Yet when i turned it back on, it freezes on the ATT startup page and displays the three different numbers on the bottom corner, i think they're some kind of IP or radio. Does anyone have any ideas on what is wrong with my phone? I'ved tried taking the sim card and battery out for awhile and attempted to do a hard reset with the two soft keys and reset button, but nothing happens when I hold the buttons. Any help would be great, I need to use my phone!

chadwick47 said:
Hey, Just recently I tried to change my windows mobile theme, just the color of the title bars.my phone? ....
.....I'ved tried taking the sim card and battery out for awhile and attempted to do a hard reset with the two soft keys and reset button, but nothing happens when I hold the buttons. Any help would be great, I need to use my phone!
Click to expand...
Click to collapse
I'm really surprised that a hard-reset did not restore you to OEM settings...
WHEN you get restored to where you want it... Try: http://rapidshare.com/files/68506785/UI_TWEAK.ZIP
It works awesomely!
It even catalogs all .tsk files and U can export as well.
Best of luck!
trb

just an FYI:
HTC Kaiser - TyTn II - T-Mobile Vario III
A software option is also available. Start> Settings> System> Clear Storage.
Type 1234 in the box and tap YES.
===> OR <===
Press and hold the Left & Right SOFT KEYs and at the same time use the stylus to press the RESET button. Release the stylus but keep pressing the SOFT KEYS until you see the Hard Reset warning screen. Release the SOFT KEYS and then press the LEFT PHONE KEY.
Not from me, credit:
http://www.4winmobile.com/forums/wi...ow-hard-reset-your-wm-device-device-type.html

Just to be clear, the soft keys are those two above the keyboard when the device is slid open....? right? Also should the device be powered on when I do this? How long to I have to hold down the buttons? Thanks for all the help!

Thanks I was able to do the hard reset, I didnt know the correct soft keys.

Soft/Hard reset problem

Hi all,
I just migrated from Hermes to Tilt. I've upgraded to HardSPL 3.56 and installed the latest AT&T official rom for tilt. Everything seems to be working fine except for the soft reset or hard reset procedure.
In the manual it states to simply push the stylus in the reset button hole. For hard reset "hold down left and right soft keys and push stylus, then release stylus and wait till the confirmation msg appears then release soft keys, finally pressing send button for confirmation". None of these procedures work. I've tried it several times, but nothing happens, as if there is no button in the reset hole.
A friend of mine bought a tilt a few months back and he reports the same thing, though he is not the type who will play around with his phone so he doesn't bother with it. But to me this seems to be a big issue, I tried searching for this isue on AT&T forums but no succes. So now I ask here, is this a common issue with TILT? (I know HTC TytnII reset works fine). Is there a remedy for this problem? should I return it or should I just live with it ?
Thanks

Shoaibz said:
Hi all,
I just migrated from Hermes to Tilt. I've upgraded to HardSPL 3.56 and installed the latest AT&T official rom for tilt...
Thanks
Click to expand...
Click to collapse
assalam o alaikum shoaib:
no this is not a reported problem as the procedure is pretty striaght forward.
just simply insert stylus into the hole next to the chargin usb port on bottom of phone (not the small hole but the slightly bigger and round one on the top right side of charging port).
hard reset hold both soft keys and while holding them insert stylus into soft reset hole, maintain this position until you see the warning about hard reset and than proceed. Make sure you are not fat thumbing the keys i.e. not pressing two different keys (hitting the ie key while keeping the soft key pressed).
Hope this helps.

thesire said:
assalam o alaikum shoaib:
no this is not a reported problem as the procedure is pretty striaght forward.
just simply insert stylus into the hole next to the chargin usb port on bottom of phone (not the small hole but the slightly bigger and round one on the top right side of charging port).
Hope this helps.
Click to expand...
Click to collapse
walekum es salam thesire:
Well as i wrote in my initial post, I've tried the proper procedure, and believe me I was inserting in the right hole ! But nothing seems to happen. I can go into boot loader mode when the tilt is off by pressing the camera and power button, and releasing the power button while still holding the camera button but can't do anything with the reset button. Its working alright otherwise no hangups no nothing. Should I hold on to it or return it? btw Its secondhand not new !

Before you return it, is your stylus the original one? Maybe its an aftermarket stylus that is too fat to go in all the way. Try with a safety needle and see if that reaches it.
If not, i'd go ahead and return it, i've been through 4 kaisers and not had this issue.

fone_fanatic said:
Before you return it, is your stylus the original one? Maybe its an aftermarket stylus that is too fat to go in all the way. Try with a safety needle and see if that reaches it.
If not, i'd go ahead and return it, i've been through 4 kaisers and not had this issue.
Click to expand...
Click to collapse
Nope doesn't work. Stylus is small enough to go all the way in. I checked with a bright flash light and there is no black push button switch as all other devices have for a reset switch. Its all black plastic. Should I open the casing to check it ?