Related
ok so i went to a DSC today to exchange my tilt. I stated it was stuck in that "funky colored screen" (bootloader in which i purposefully stuck it in) to get a replacement. The real reason i needed it was the plastic seperator between the pins of the usb port broke off along with the 2 left pins.. yah so i should have had it replaced when it first started having problems syncing and charging but i wiggled it over and over until it broke so dont get on me sayting its my fault thats not the point lol...the point is they told me that they didnt have any tilts in stock and pretty much just put in a request to have one mailed to me (exchange by mail) and i send mine in and since it has that usb problem ill mostlikely get charged the $450 but i can glue that plastic piece back in and cover up the damage..my question is..in the dsc they only checked the water voiding pad and they would have replaced it right then and there so is the policy the same with both services..the fee for physical/water damage? like would they have read me a disclaimer in the center and taken my phone and had it fully inspected? I was under the impression that they just eyeball it there and give it the ok like they did and youre good..so i signed the paper and should get the replacement in the mail monday...should i just send the phone they sent back to them or do the techs at the center for mail exchanges just eyeball it as well? am i taking a big chance at getting screwed? or should i just try again at another DSC location that has devices in stock after i send the replacement back?..just looking for input
pazookie said:
ok so i went to a DSC today to exchange my tilt. I stated it was stuck in that "funky colored screen" (bootloader in which i purposefully stuck it in) to get a replacement. The real reason i needed it was the plastic seperator between the pins of the usb port broke off along with the 2 left pins.. yah so i should have had it replaced when it first started having problems syncing and charging but i wiggled it over and over until it broke so dont get on me sayting its my fault thats not the point lol...the point is they told me that they didnt have any tilts in stock and pretty much just put in a request to have one mailed to me (exchange by mail) and i send mine in and since it has that usb problem ill mostlikely get charged the $450 but i can glue that plastic piece back in and cover up the damage..my question is..in the dsc they only checked the water voiding pad and they would have replaced it right then and there so is the policy the same with both services..the fee for physical/water damage? like would they have read me a disclaimer in the center and taken my phone and had it fully inspected? I was under the impression that they just eyeball it there and give it the ok like they did and youre good..so i signed the paper and should get the replacement in the mail monday...should i just send the phone they sent back to them or do the techs at the center for mail exchanges just eyeball it as well? am i taking a big chance at getting screwed? or should i just try again at another DSC location that has devices in stock after i send the replacement back?..just looking for input
Click to expand...
Click to collapse
Here is a brilliant idea BE HONEST
Honesty may lose him $450 though (that is a lot of money for some of us).
Here's an idea, try using a return key every once in a while
did you miss where i said dont get on me about this? lol i just want input and facts
oh and i WAS honest over the phone before i put in a claim and went to the DSC and stated that HTC had changed the usb ports from pins to contacts but they have no such thing in their files nor reports of these usb ports having problems which as you can see all over this forum the first generation of usb ports on the kaiser SUCK hence the reason they were replaced..therefore it would be considered physical damage so im screwed for being honest even though its HTC's fault..
Ok, wanna know why i said be honest.
-return key- f.u.
I if you know my job postioin with AT&T you can take this info to be very truthfull. If they see ANY damage to the phone you WILL be billed. If the person from AT&T does not notice the damage, then when it gets sent back to HTC and they see damage, they will backcharge att. Then guess what? you get the charge. That is why i said be honest. I was not being a smart ass.
It used to be nobody really cared, but now you will get caught. In all seriousness i was looking out for you. But what the hell sent it back and test your luck.
But be honest and tell them it is a known problem and back up your case with printouts of the known broblem. I think you will be suprised how well they will accomodate you.
elypsar said:
Honesty may lose him $450 though (that is a lot of money for some of us).
Here's an idea, try using a return key every once in a while
Click to expand...
Click to collapse
honest
is
a
moral
issue
you
seem
to
lack
so should i bring it back to the dsc and explain to them or call the phone center. . and i wasnt trying to be a jerk. . you didnt have to say f.u. i appreciate your advice
ok well i called an explained myself and they said no matter what you have if the port is damaged its damaged and out of warranty...yay im screwed lol
The f.u. was not directed at you.
Call back and speak to a supervisor, I am aware of the problem and so are certain techs and warranty reps at att. Call and speak to a supervisor. if that gets you nothing than call cust care and complain.
warranty 800-801-1101
cust care 800-331-0500
even call data device support (THEY KNOW ABOUT IT)
dont have the number.
thnks alot for the help i really appreciate it...
yah i spoke with data device support, they transferred me to them..ive actually spoken to them in the past for this issue as it happened a while back and i just dealt with the no syncing but i had to finally go back to warranty exchange because i finally broke the top left pin (+5v i believe) from smashing it in with the usb plug as the plastic seperator isnt in place to protect the pins..
the warranty exchange always sends me to data device support. Well i think its the same place your talking about...they called them high end device technicians or something along those lines...
ok got shot down again lol...well i TRIED to get to a supervisor and explained my WHOLE shpeal 2 more times for a total of 5 times now...so tomorrow im going to try again and DEMAND to speak with a supervisor..
tonight i just thought maybe just maybe this tech would understand and know but she insisted that she checked all documentation and that this issue is NOT a known issue and referred me to htc to get a repaired or customer support to get a new handset lol so ill give it a go tomorrow..
i just really hate having to explain it all because its so complicated unless i can show them pictures of the differences in each usb port and try to help them comprehend that htc obviously changed the port for a reason...
ok so thanks to the advice of k8nds (honesty) worked and i dont know WHY i didnt think of it before...not really the honesty part lol but the calling att and talking to them..i had forgot that i had talked my way out of an early disconnection fee with my prior agreement. That is somehwat relevant but what im getting at is ATT is there for your customers...if you make yourself seem that important to them...theyl do anything for you like many on this board have attested too...so the elevated rep (after speaking to 5 techs) let me know they will note the usb issue and if there is a charge for the detection of it it will be credited back.. so HOPEFULLY the replacement i recieve tomorrow has the revised usb port..
KD8DNS said:
honest
is
a
moral
issue
you
seem
to
lack
Click to expand...
Click to collapse
Calm yourself kid. My comment about using a return key wasn't even directed at you, it was directed at pazookie's first post.
pazookie said:
ok so thanks to the advice of k8nds (honesty) worked and i dont know WHY i didnt think of it before...not really the honesty part lol but the calling att and talking to them..i had forgot that i had talked my way out of an early disconnection fee with my prior agreement. That is somehwat relevant but what im getting at is ATT is there for your customers...if you make yourself seem that important to them...theyl do anything for you like many on this board have attested too...so the elevated rep (after speaking to 5 techs) let me know they will note the usb issue and if there is a charge for the detection of it it will be credited back.. so HOPEFULLY the replacement i recieve tomorrow has the revised usb port..
Click to expand...
Click to collapse
Well im glad it worked out for you. And you did not have to lie!!!
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
If you got it off ebay, att doesnt want anything to do with it. You can try for HTC support, but i have no idea how HTC is with that kind of stuff.
Do a hard reset, and see if that helps any.
I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.
HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.
I've had good experiences with HTC.
SpugDarktyde said:
HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.
Click to expand...
Click to collapse
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric
Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse
The first thing u should do is figure out if it is hardware or software related. Just do a hardreset and see if that helps. If not, then its most likely hardware related.
Check in Settings - Buttons what button is assigned to the recorder (usually the one on the left side), remove that assignment.
The button must be stuck or the sensor below it faulty, so it senses that button always pressed.
Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse
landwomble said:
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric
Click to expand...
Click to collapse
Dont get me wrong, I wasnt slating HTC for their support, I'm with you on that one. I've just seen jobs that have been bounced back from them (rightfully so) and was just giving the worst case scenario, that being that HTC dont actually have to fix it.
the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser
Square Trade
After this happened to me the first time I got some bunk electronics from ebay, I started using squaretrade.com. They will give you a warranty at about 50% of the cost of a Manufacturer/Dealer warranty and have a five day fix/replacement guarantee.
I would like to thank everyone for their reply I can see this is a dedicated community.
Starscreamer said:
I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.
Click to expand...
Click to collapse
Last night I reverted back to my factory rom but this did not fix the problem. Some odd things that I noticed that has me completely baffled is that only the directional keys (up, down, right, left) work on the keyboard but nothing else works. I tried doing a hard reset but that didn't wont since the 2 soft keys are not responding.
jahrami said:
the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser
Click to expand...
Click to collapse
That manual seems very complete if I can't get HTC to fix it I will attempt to fix it myself. Does anyone know if I can purchase replacement part?
There's some hope for you. I bought my Tilt off of Ebay. AT&T warranted it from the day that it hit their network with my SIM card. So although it was originally purchased from AT&T (by the ebayer seller) on Oct 17th 2007, my warranty started December 6th 2007. No receipt required. They swapped it no problem. The TILT has a 365 day warranty via AT&T.
Just make sure you deal with a service center and not the individual stores. Go to attwireless.com and search for "TILT Warranty" .. look for the service center information.
Mine was swapped with no hassle in about 5minutes (I had a rom issue). One note if you go this route, check the replacement! My replacement has key-sticking issues (the right key on the keyboard gets stuck down, etc). The speaker (for phonecalls, not external) also is a little more muted than my old one (I sometimes have trouble hearing people). I may rewarranty it.
*edit*
Here: http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB64687
The service centers are contractors (I could tell by their shirts, saying "Company Name: Authorized AT&T Tech"), so I really don't think they care, as long as they can warranty it they will because it is more money for them. Just my thought.
As the above poster said, AT&T WILL do warranty exchanges on tilts bought through ebay or otherwise. I bought one off of craigslist and had it exchanged when a key on the keyboard stopped working. No problem. It is warrantied for 1 year after it is first used on their system.
The people stating otherwise are flat out wrong.
Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.
Richie V6 said:
Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.
Click to expand...
Click to collapse
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.
KyleK29 said:
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.
Click to expand...
Click to collapse
The touch pro is very sexy
congratulations
Richie V6 said:
The touch pro is very sexy
Click to expand...
Click to collapse
I bought a Tilt refurb through AT&T and just after the 90 day AT&T warranty, the keyboard began having issues with it where some keys required harder or repeated presses to register. There was no water damage and I never dropped it so who knows why it happened. It really only happened with 2 or 3 keys.
I took it to a repair store locally but they wanted like $120 to "replace" the keyboard and assembly, which made little sense to me since I had only paid $149 for the phone.
So I contacted HTC and in case anyone else is in this boat, just because the AT&T warranty is expired does not mean the HTC warranty has expired.
HTC's warranty is 15 months and they can calculate it from the serial number. They told me I was still within that 15 month period so I am ASSUMING that they will repair it for free.
please say you reverted your rom back to the shipped version before sending it in.
this is currently happening to my "a" key...I hope it doesnt get worse
Aaaaaaaaaaaaaaaaaaaaaaack!!!!!!!!!!!!!!!!!!
Just kidding. Yeah, I did.
this happened to me a few weeks ago. sent it to att. first refurb i got back had a broken screen..second was fine just the slider was misaligned. how can you tell if there is still an HTC warranty on the phone?
Call (888) 354-2375 and read them your serial number.
htc charges you a $30 triage fee upon inspecting the device and then they ill notify you of whats wrong and if its covered..
I was told the triage fee is waived if the problem is covered.
I am having the same issue with my "s" button. i have to press it twice as hard to get it to register half the time and this sucks when you have to use your phone for work emails and such.....
im going to call that number here shortly to see if my phone is coverd still....
thanks for the thread....
I'll post back news when I hear back from them and when I get the phone back.
trjons said:
Call (888) 354-2375 and read them your serial number.
Click to expand...
Click to collapse
Yikes i just called and the guy on the phone told me "it would be about a houndred and forty-five dollars to fix that"
I asked about the 15month thing and he said "that only covers factory defect, a failing keyboard would deffinately not be covered"
I said "yeah ok thanks buddy" (hung up)
wowsers.......
the phone to me is not woth 145.00 to me now when the Raphael/Fuse and HD are so close. ah hell i could probably just buy a refurb from at&t for that much.
i hope you have better results than i did just now.
i will be monitoring this thread in hopes that it works out for you.
30.00 50.00 not so bad 145.00 nah im cool.
fingers crossed for you.
it wouldn't surprise me, but if a failing keyboard isn't considered a factory issue than nothing is.
A warranty should cover anything short of physical damage.
it really sucks that they told you this isnt factory issue.
I bought my device NEW from ATT and I have the same problem.
I was hoping this was ROM issue... but I now see it's not... too bad
just keep bothering them...make them be in your shoes..words can work magic but persistance can get you what you want dont give up just keep bugging them and getting higher personnel
This started happening about a few months after I bought the phone. My V is terrible my A is bad and my S is also bad. I thought it was a ROM issue as well. but now I have to press V extremely hard for it to register. I bought my phone sometime in December of 07 or Jan 08. Can't remember exactly when.
hi everyone, I got my tytn 2 from orange last october and I have the problem with several letters as well. I called up the HTC repair centre and told them it was really annoyed me cos i kept on missing letters in the txt. I sent back my device and fix it under warranty without charging me anything. Fixed in 5 days with UPS delivery. Very good service. Just call them up and try
good luck
I did the same thing. My TyTN II was still under the 15 month warranty thru HTC. They turned it around within about 2 days and had it back to me. They replaced the keyboard and the flex circuit.
They were supposed to call me when they had it to discuss what the issues were, but I never got the call. I wanted them to fix the misalignment issue between my top and bottom half (off by about a 1/16"), but they never did that. When I inquired after I got my phone back, they told me that "physical issues with the phone are not covered under warranty". Only software and internal board related issues.
They still have my phone...haven't heard whether its covered or not...or how much they will charge.
If these guys are anything, they are slow.
Hi,
I recently had to send my HTC Diamond in for repair because it wouldn't sync with any computers.
Had an email come back and they want to charge me to fix it as they say I've damaged it. But below is what they say are the parts that are required:
"Level 2 - LCD replacement (& Athena Micro Drive replacement only) 33.00
Labour 28.00
Delivery 6.87
VAT 10.18
Total 78.05"
My screen is fine, my phones memory is fine. Is this just an admin C*ck up or does it sound plausable?
I can't call them on the weekend as they aren't open, so I'm left stewing.
Thing is, I've had my phone in before for the exact same fault and I had to pay to fix it then as I'd damaged the mini usb connector (I did break it eventually as I was stupidly having a go at fixing the fault myself with a screwdriver) I paid up and they replaced the mini usb and all worked great for 2 weeks but then the fault has returned. This time I haven't touched it and have taken real good care of the phone.
Have you ever had to speak to their north african call centre? Its a nightmare. I'm never buying HTC again.
Sorry for the rant, thanks for listening
Ehh?
"Sorry for the rant, thanks for listening"
... we're not listening, we're reading... and then wishing we hadn't bothered
Costumer Service can generally be a Nightmare. I've had few good experiences with them. Thanks God most issues can be dealt with here unless of coarse it's a hardware problem.
Good Luck !!
That sounds insane! I'd ring them up and verify everything!
Hey, I'm curious to know if anyone knows where to get replacement parts for the leo. I recently fell down a flight of stair and destroyed everything to do with my leo's outsides. The screen is trashed, and the case it bent. So, I need to replace it all. Any information would be greatly appreciate.
Thanks in advance.
-Caid.
When in doubt, contact HTC (And doubt some more)
It's been a few days since I first started this thread. Lots of views but no replies. So... I wrote HTC about it (on their website) and their response was quite unbelievably stupid.
I mentioned that I live in China, and that I'd like to know how I could have it repaired. I put in the serial number as well. They replied by telling me that my phone was sold in France and that I should go back to France to get it repaired, otherwise I can go to Hong Kong or Taiwan to get it repaired.
I am really curious what kind of person would write such a silly reply. As though plane tickets cost the same as cab rides, and the flight is only a hop and a skip away.
I've written them back and clarified the kind of help I am looking for (An address to send my phone to, and a quote for parts and labour) here's hoping they don't misinterpret it again and send me more bs.
Not much point to my writing this other than to say, if you need to contact HTC with a similar query, assume you're writing to an idiot and be as absolutely clear as you can. You may even want to suggest to them what is common sense, and not assume that they're going to think of the most reasonable method themselves.
-Caid.
444
Hi,
Sorry to hear of your accident.
If your phone is that badly damaged why don't you just claim off your phone or house insurance and get a new one? Sounds like this is much less hassle than trying to get it repaired.
I am assuming you have some form of insurance for the phone?
WB
wacky.banana said:
Hi,
Sorry to hear of your accident.
If your phone is that badly damaged why don't you just claim off your phone or house insurance and get a new one? Sounds like this is much less hassle than trying to get it repaired.
I am assuming you have some form of insurance for the phone?
WB
Click to expand...
Click to collapse
Or send it to HTC repair. I heard it will cost like €150 to repair.
Have a nearly same question.
My HD2 screen one day have a big black dot at the center. I give my HD2 to the local HTC service, they answer me that, they cannot give me a warranty because it's broken by pressing from outside into a screen.
So, if replace a screen will cost about 230USD.
I take my HD2, come home, search on eBay for the screen replacement. It cost only 80USD. Maybe it's a solution for you too.
Hi,
where did you get the replacement screen for $80?
Thanks.
knightpants said:
Hi,
where did you get the replacement screen for $80?
Thanks.
Click to expand...
Click to collapse
See here http://cgi.ebay.com/ORIGINAL-HTC-HD...AU_MobilePhoneAccessories?hash=item4cecb605ee
vuvan said:
See here http://cgi.ebay.com/ORIGINAL-HTC-HD...AU_MobilePhoneAccessories?hash=item4cecb605ee
Click to expand...
Click to collapse
that is just touchscreen+bracket, not entire LCD. Though you get a free screwdriver with it
vuvan said:
Have a nearly same question.
My HD2 screen one day have a big black dot at the center. I give my HD2 to the local HTC service, they answer me that, they cannot give me a warranty because it's broken by pressing from outside into a screen.
So, if replace a screen will cost about 230USD.
I take my HD2, come home, search on eBay for the screen replacement. It cost only 80USD. Maybe it's a solution for you too.
Click to expand...
Click to collapse
I've had the same problem too a couple of times. Fortunately both times the dot disappeared after pressing the screen gently in various places. What's disturbing, though, is that I've had the phone for a week only and gone to great lengths to ensure it has not been under any physical pressure (or psychological, for that matter ). Have anyone else noticed this; is this a weakness with the phone or have I just been unlucky?
u should take it to htc service !
I've just dropped mine and accidentally closed a door on it, so now mine is full of scratches too.
I'll take it back to the service center in Taiwan when I get back there, though rather annoyingly that won't be until March at the earliest If the HK service center can do it though, I can drop it in there in Feb ... I wonder if their pricing will be the same ...
Hey guys I dropped my HD2 too and the screen cracked. I noticed that there are repair kits at around 80 USD. Anyone has any video or tutorial on how to replace the screen with the repair kit? Or has anyone self-repaired the screen successfully?
I'll have the chance to either get a new HD2 (and sell the broken one), the Hero or perhaps the Nexus One so I want to see if it is possible to do a cheap fix and get a new toy.