Database Develop

All hardware keys on my Tytn II have stopped responding (including hard keyboard)

Hi,
Just last friday I got my new Tytn II and yesterday I discovered that the Backspace button on my soft keyboard didn't do anything anymore. All other soft buttons where working fine. Then opening the slider key board and trying the back button it didn't work either. Same goes for all (!) keyboard buttons. Then tried the green and red buttons, the tilt wheel and finally all hard buttons on the device. Only the power on/off button works.
The phone can be operated using the stylus. No problems there . I only installed Tom Tom, Remote Desktop and Google Maps. I am thinking of returning the phone to the shop, but my personal data and settings will be gone I think.
It seems like the driver that triggers hard button functions in windows is missing, broken or just plain ignorant. Anybody any ideas on how to troubleshoot and repair this?
Thanks for the trouble.
Cheers,
Donald

Vitruvian said:
Hi,
Just last friday I got my new Tytn II and yesterday I discovered that the Backspace button on my soft keyboard didn't do anything anymore. All other soft buttons where working fine. Then opening the slider key board and trying the back button it didn't work either. Same goes for all (!) keyboard buttons. Then tried the green and red buttons, the tilt wheel and finally all hard buttons on the device. Only the power on/off button works.
The phone can be operated using the stylus. No problems there . I only installed Tom Tom, Remote Desktop and Google Maps. I am thinking of returning the phone to the shop, but my personal data and settings will be gone I think.
It seems like the driver that triggers hard button functions in windows is missing, broken or just plain ignorant. Anybody any ideas on how to troubleshoot and repair this?
Thanks for the trouble.
Cheers,
Donald
Click to expand...
Click to collapse
OK - obvious things first, this is either going to be a hardware or a software problem. If it's hardware, you need to return it to the shop as it will still be under warranty. If it's software, we'll be able to fix it with a Hard Reset.
Although a Hard Reset will remove all your settings and personal data, it will put the phone back into the state it was when you bought it. Seeing as the keys worked when you bought it, they should go back to working too!
My advice would be firstly to backup everything you need (contacts, e-mails, etc) onto your PC or your Exchange server. Then press and hold both softkeys and press the reset button with the stylus. Keep the softkeys pressed until you see a white screen warning about doing a reset, then release the softkeys. Press the green pickup button to start the reset, then the green button again when prompted to restart the phone. It will take a while to reboot first time, and then it'll go through the same screens it did when you first opened the box. Re-sync all your contacts/e-mails and you're sorted.
If the phone won't respond to the softkeys when you reset, and instead begins a normal reset, then it's definitely hardware. It could simply be a connector that's come loose, but opening the phone up will invalidate your warranty - so in your case, as it's so new, I'd say return it back to the shop and get a working one.
Good luck.

Perform a Hard Reset. That will rule out and correct any software issues. If it works after that it was the software that was messed up. If it doesn't work after that then its more likely a hardware issue and will need to be exchanged.

Confused Stu said:
Then press and hold both softkeys and press the reset button with the stylus.
Click to expand...
Click to collapse
Where is "the reset buton" that can be pressed with stylus? I have read that on the XDA-Wiki page too, ...but I can't understand what is "the reset buton" (maybe is the power buton ...but I don't need the stylus for press it )

breakx said:
Where is "the reset buton" that can be pressed with stylus? I have read that on the XDA-Wiki page too, ...but I can't understand what is "the reset buton" (maybe is the power buton ...but I don't need the stylus for press it )
Click to expand...
Click to collapse
OK for a soft reset there is a small hole to the left of the usb input on your device. Just simply insert the stylus into that hole and push
For a hard reset hold down both soft keys (first softkey to the right of the green button and the second soft key to the left of the "end" button or red button). At the same time insert the stylus into that little hole and give it a gentle push.
If you actually read wiki there would be a nice diagram there for you.

Oh ...I understand now ... Thank you!

This has happened to me twice. I'm not sure what led to it and I've not been able to reproduce it. I think it's a driver issue. A soft reset fixes it.

Confused Stu said:
If the phone won't respond to the softkeys when you reset, and instead begins a normal reset, then it's definitely hardware. It could simply be a connector that's come loose, but opening the phone up will invalidate your warranty - so in your case, as it's so new, I'd say return it back to the shop and get a working one.
Good luck.
Click to expand...
Click to collapse
this has happened on my wifes tilt/8925......worked fine on the way home then after she got home the green pickup button the end call button the windows button and the ok button have all stopped working. I thought it would be hardware but flashed anyway. remapped a couple of other buttons to bring up dialer.............do you think this may be a connector also.......or something more detrimental?
Thanks

chipsxj said:
this has happened on my wifes tilt/8925......worked fine on the way home then after she got home the green pickup button the end call button the windows button and the ok button have all stopped working. I thought it would be hardware but flashed anyway. remapped a couple of other buttons to bring up dialer.............do you think this may be a connector also.......or something more detrimental?
Thanks
Click to expand...
Click to collapse
Did you soft reset? I have this happen on my Tilt sometimes, but it's always fine after a soft reset.

khaytsus said:
Did you soft reset? I have this happen on my Tilt sometimes, but it's always fine after a soft reset.
Click to expand...
Click to collapse
yes..........soft rest many times.......powered off and back on.........removed battery........attempted hard rest, but buttons did not work..........re-flashed phone....still doing it.

need help - tytn2 strange behaviour

yesterday my tytn2 started to act crazy, i didn't drop it or installed any new software.
the screen started to turn on on his own, front buttons stopped working accept the center button witch now opens the start menu.
when i open the keyboard the fn light is on and the keyboard doesn't work.
when i write the sms message trough touchscreen the backspace isn't working so i can't delete misspelled words.
the photo button and power button on left side still working fine.
all the applications work fine, and i can make calls trough touch screen.
i can't make hard reset because front buttons wont respond.
is anybody had similar problems or have the solution.
my guarantee is gone so i hope this is software problem.

Try doing a battery pull and letting your phone sit like that for a minute, put the battery back in, and see what happens...
It sounds like you have water damage to your phone, though. Every take it in the bathroom with you while you shower? The steam in the air is a sure fire way to get water damage, and it will take time to show, but eventually circuits rust and stop working and you end up with a lot of random problems, and usually all of a sudden you have a lot of major problems.

well, i can't remmeber that i had carry it in the bathroom while showering.
i pulled out the battery, waited for about 5 mins and when i put it back nothing has changed. thanks for the tip.
is there a way to do a hard reset without pushing the front buttons?

konch said:
well, i can't remmeber that i had carry it in the bathroom while showering.
i pulled out the battery, waited for about 5 mins and when i put it back nothing has changed. thanks for the tip.
is there a way to do a hard reset without pushing the front buttons?
Click to expand...
Click to collapse
look in the wiki for a detail of all the ways you can perform a hard reset (i believe there are at least THREE ways)
METHOD 1: the one you are looking for (because your buttons don't work) can be triggered by going to Settings->System->Clear Storage (assuming your phone still boots up and the touchscreen is usable)
METHOD 2: when the phone is POWERED OFF:
1. stick the stylus in the soft reset hole and hold it there
2. hold down the two soft keys
3. press the power button
if you try METHOD 2 and if it works, then you can safely assume that your soft keys are working and that it is indeed a software issue.

i used METHOD 1 and did a hard reset.
nothing has changed, front buttons and keyboard still refuses to work.
unfortunatly it seems it is a hardwer problem so i'm going to take it to the service.
thank you for helping me.

Kasier buttons not working - FIX

The other day all the hardware buttons on my ATT Tilt stopped working - just power and camera would work. The rest would do nothing except sometimes the dpad would open the start menu. I couldn't even answer the phone as the green button wouldn't work. The keyboard would not work either which made email a pain. I did not drop it in water, it just stopped working.
Tonight I loaded the trial of AE Button Plus - google or search XDA for their site. I reprogrammed all the outside buttons on my tilt back to their original use (not hard at all) and even upgraded a few buttons. Now all my buttons work great and the keyboard even stared working again!!!!!
I am not affiliated with them at all, but I saw some others of you with my problem. This is a much cheaper solution than getting another phone. To buy the program it is about $7, but there is a 14 day trial so you can see if it works for you. I was about to replace/upgrade - but now I can keep usingg this awesome machine!
(I do notice some minor lag sometimes with the buttons - but just being able to use them again is well worth it for me!)
Will

hard reset?
if the issue was fixable after installing some software (ae button plus), then i guess a hard reset would have worked also...or better yet, flash another ROM while you're at it, preferably one that is cooked to a medium golden-brown texture by the finest chefs this side of cyberspace...
<Drooling-Like-Homer>MMMMMMMMM ROMMMMMGHGHGHGH !!!</Drooling-Like-Homer>

Maybe I was didn't say it well enough...
It is funny that a software fix would work, my guess is a hardware problem with the phone, but the software is a workaround for it. They keypresses were there, the phone just didn't know how to handle them. If it was a driver issue - one of the roms should have fixed it.
Maybe I was not clear in the first post, but the buttons did not work. When you pushed the power button, keys 'wszx' would type in the phone - evidenced by it searching for a contact that matched every time it powered up - power button or slideing the keyboard out. The only button that worked normal was the camera button. They keyboard was completely unusable - no response on the machine. Soft buttons = nada.
First I tried a hard reset then I flashed at least 8 roms and about 6 radios. Nothing worked. Even started a post on a touchscreen only rom and basically found what would work without buttons.
In my search for the fix in the last two weeks, I basically came to the conclusion a new phone was in order. Now I have a bit more time

Physical BUtton on Xperia besides Power Button Don't Work

So all my physical keys on my xperia x1 including the Volume button, the ok button, the X panel button, the pick up call button, the end call button, the two silver buttons all don't work. None of the keys on my keyboard work either.
I've been trying to hard reset but every method I've found includes holding down the volume button (which doesnt work since that button is unresponsive). I've tried the 2 silver button method along with the poking the stylus in the hard reset hole in the back of the phone but that doesnt work either since the silver buttons are unresponsive.
So now I'm looking for the Clear_Storage thing I've been reading about but I can't find it so could someone please supply me with the directory I could find it in or any other solution you can think of to help me hard reset my phone so I can flash a new ROM.
BTW I've used Hard-SPL to flash roms before, it's just this last ROM from itje got all screwy and made the buttons stop working.
Thanks, Nik

Setting > System > Clear Storage.
Sometimes Itje takes it out of his ROMs, though. You can try reflashing by pc method if it's not there.

Yea I've checked and it's not in there, how would you do it by pc?
Is it that ruu executable that you run while it's synced? For some reason
that never actually worked with my comp which is why I always resorted to the SD Card Flash method, but I can't get into the Hard-SPL loader now cause of the button problem.

Does anyone know how to hard-reset without having to use the hardware buttons, because I really need to be able to use my phone again.

Need Help =/

Next to malfunctioning buttons, is the phone starting up?
What happens, if you plug a USB cable in? If you can select ActiveSync mode, then you could easily try to re-flash another ROM image - maybe the one you have been using was corruptly downloaded or something.
Or, if you get too much of strange behaviour like this, try a stock ROM first, then another custom ROM.

It boots up and works fine as long as I stick to using the touch screen and I can USB ActiveSync it too. I know some of the older ROMs used to have an exe you could run while in ActiveSync and it would auto install but most of the new ROMs assume you're using the SD Card Method so I can't find the PC Installer app.

Alright so I managed to isntall a new version of that Firestorm Rom (3.8 I think) and my hardware buttons still don't work.
Like from the buttons that Works:
Power Button
Camera Button
Optical Joypad (only the center square)
Stuff that doesn't work:
X-Panel Button
Ok Button
Volume Button (up, down, center)
Pick up Call
Hang Up Call
Two Silver Buttons (left and right)
Left and Ride on "D-Pad"
ALL KEYBOARD KEYS
What is their left to do if a new ROM doesn't fix the problem?

what are my options for getting this fixed?

my volume keys dont work, dont know why but sometimes theyre working and sometimes not.

i have the same issue. but my g-letter button works. and all other buttons make the volume go up one notch and then down again. further more when i go into settings and the menu that controls what the buttons it only says it has a left and a right button.
have u been able to figure something out??

began working again
after a month it suddenly started to work again! dont know why or how

is a hardware problem, with your flex.

i can tell you this is hardware problem.flash your phone with orginal spl and orginal rom and send sony ericson.i had same problem.they gave me new unit after 3 months fight good luck.

no doubt, it's hardware problem..
Agree with human75, flash your x1 with stockSPL n original ROM before u send it to SE. Do it via your PC.. Goodluck bro

Weird Kaiser Hardware Button Failure

Hi all, please can you help me with this!?
Firstly when my phone boots or is taken out of sleep mode it immediately activates voice record as if this button has been pressed. It then opens the dialler and types ‘EDFC’. If I open pocket word and then wake the phone up it also types ‘EDFC’ before doing the above.
My keyboard is not working and the only hardware buttons that function are the power button (only for a while), the camera button and the silver select button in the middle of the d-pad. The jog wheel and silver directional d-pad buttons occasionally come to life. The others don’t work (green call and red end buttons, ok, windows etc).
When I use the standard keyboard SIP on the screen the directional buttons and delete do not function?!
I’ve reverted to a stock ROM to make sure this isn’t the problem.
It appears as though my Kaiser thinks these buttons are being depressed, but I’ve checked them and they click normally and release when pressed (even though they don’t perform a function) so nothing is stuck down etc….
I’m going to use AE Buttons to try and unhinge the button functions for now, but it would be great if someone has any suggestions!!
Thanks in advance.

Update - AE Button won't unhinge the buttons or change their function to anything else (e.g. nothing). I can't stop this from happening every time the phone boots/wakes up!
Help!

Mine got the same symptoms last week except it opens quick something or other,and then the dialler dials 2547.The screen for my pin then comes up,which I can enter normally.Home screen fires up normally but the keyboard will not work or any buttons except the silver one in the middle.Searched a bit and this problem is very common although I cannot find a solution anywhere.Can someone please help

AE button didn't work?
When mine did that, I reset all the hardware buttons (not the keyboard, just the buttons reachable from the outside. A soft reset and viola!
That's the only solution I have. It's worked for me 2x.
Also try pulling the battery for 20 seconds or so and restarting. That has fixed my touchscreen not working after it gets spashed 3x. Yeah, my phone is old and abused, but keeps working.
Will

wasilvers said:
"I reset all the hardware buttons (not the keyboard, just the buttons reachable from the outside. A soft reset and viola!"
Click to expand...
Click to collapse
Thanks for your replies - I've got Orange sending me another one in the morning now and sods law it's just stopped happening.... Taking the replacement anyway in case it happens again.
For my knowledge, how did you reset the buttons? I deleted some registry keys to completely stop them working (although I couldn't find the registry keys for the red and green buttons).
Searching on Google there are quite a few reports of this, but no one has ever posted the cause!

I am having the same problem... please help. My phone is going crazy. I did a hard reset but still didnt solve the problem....

I am also having this issue. Phone starts typing EDFC and then initiates the voice recorder. I reflashed various ROMs and regardless of what was flashed.. initially they appeared okay, then it started happening again. I also tried hard and soft resets. Nothng has worked so far.
I resorted to disabling the keys and some of the applications which I dont use which appear to be getting started/run (Voice recorder for one). So far I havent had the issue, knock on wood.
I think this is more than likely a hardware error. My tilt is actually pretty old so I wouldnt be surprised. If someone finds either the cause or a workable solution please post. Im trying to hold off until January when my contact expires to get a new HTC.

I searched and searched but found no solution for this and ended up getting the phone replaced.
HTC seemed to know nothing of such a problem....
Have you tried whacking it?!!?
Hope you get it sorted.

brandall said:
Have you tried whacking it?!!?....
Click to expand...
Click to collapse
Hmm, yes, but I don't see how that helped my phone.
lol, all jokes aside, my friends, I ask in this thread as well,
what is causing this problem? I ran into this issue after ALL my buttons stopped working (except for the power).
I installed a new rom (I forget which one), and still nothing works except for power button.
It would be even better if someone knows the solution!

-Calling for Help-I'm still convinced it is a software/registry problem...
Okay, so there's no solution available for this weird problem of ours.
On the bright side, however, it is amazing that we can still use the phone, even after it requires servicing (some way or another). I have accepted this handicap that has been placed on my phone for now, simply hoping it will grow out of it one day.
But something isn't right. When I looked in the registry (trying to follow some directions I found within the wiki for when your keyboard STILL doesn't work properly), there was a discrepancy between what was supposed to be found in the registry and what was actually there. It wasn't that the values were wrong, it was the names of the values that were different. Why could this be?
Or even if you have moment of time, and you have an AT&T Tilt, and it works perfectly, maybe you could write up a run down of what you have hanging around in that section of the registry?
Hey, just so I can be sure, is there some place I can cross check what I have in my HKEY_LOCAL_MACHINE\HARDWARE\DEVICEMAP with what is supposed to be there in a fully functioning AT&T Tilt?