Hello
I have a diamond htc rom 1.93.412.1ESN since I bought the unit come with serious problems with the display on the screen of alignment "Alinear pantalla" in system menu. Who here has or has the same problem, I already hard reset several times but not resolved, will defect in the unit? can you help me?
* Forgiveness by basic English, I am Chilean living in brazil
are you having a similar problem to this?
http://forum.xda-developers.com/showthread.php?t=438733
i've got the same problem.
When i align my screen it's ok buth 1 hr later when i put my stylus at the lower half of the screen its perfectly ok buth whe i put it at the top the presspoint is allways 1/2 a cm higher then my stylus.
so i have to do it several times a day
That is defect, I had that problem with my 2nd diamond. I tried several different ROM but the problem still there. So I returned it and get a replacement. My new one is perfect.
i had the same problem, i phoned htc who advised flashing with a orange uk, rom, then send to them if it didnt work
flashed it, same problem, so sent it in
just got an email, saying the warranty is void due to the rom being flashed
has anyone got a repair report for this issue
as my only recourse now is to get them to repair under the sales of goods act , as this is a hardware fault and their liability to fix
it is down to them to prove it was not inherantly faulty at the time of sale, but would like as much info as i can get to show that this is a hardware issue that has been experiance by other users
Related
Is anyone having an idea on how to handle the following:
- Start menu is opening and closing by itself, and
- after a while the device stops to respond to any input on the touchscreen, while other functionalities seem to be OK;
- neither a soft nor a hard reset help. The screen remains 'frozen' until... again difficult to say why, it recovers and then ...all over again as above.
thanks,
Nic
I had the same problem after about 2 weeks of use. Turn off, soft-reset, hard-reset didn't help at all. Leaving the phone off for couple hours helped but the problem occurred again. Very frustrating. I have contacted the HTC support but still haven't received any responses from them. I think it's the hardware problem.
This is either a motherboard problem- it has occurred on some Trinity and Hermes devices and involves the screen controller chip; or it could be a problem with a screen protector (if fitted ) causing pressure around the edge of the screen
I had the same problem. Sent my device to HTC and they replaced the motherboard. When I got it back, I thought all is well. The drop down menu started again so I sent back to them with a nasty message. It is in repair now and hopefully they will fix it again, change the motherboard and the screen!!!
Hello Gilbert,
When you send to them, you had to pay the shipping fee?
nbc17 said:
Hello Gilbert,
When you send to them, you had to pay the shipping fee?
Click to expand...
Click to collapse
Hi,
Oh yes. twice already and this pisses me off. When they sent the device to me the first time after claiming it was fixed, i did not have to pay for shipping costs. Let's hope they fix the bloody device soon or I am going to change brands.
Thanks,
Gilbert
I saw that problem on youtube
http://www.youtube.com/watch?v=KYfohqde2E8
Man I really hope mine doesn't have that problem, I wonder what it is? Let us know what happens when you get it back, again.
Dam, wtf, while reading this thread my Trinity started to act exactly as described in the above posts!!! IT'S contagous! Seriously... I do have a screen protector... Hope it rights itself....
This is really terrible...
http://youtube.com/watch?v=KYfohqde2E8
Hi there,
After having used my Trinity for 4 weeks I am experiencing same problems of erratic behavior, the start menu is activating itself and as a consequence device is slowing down gradualy up to the point where it freezes. I tried, soft/hard resets, removing battery etc. but nothing seemed to work. I have not installed the screen protector yet, so I can rule out straight away the effect of the screen protector. First I thought it could be jog dia lwheel which might be faulty, then it crosses my mind that it could be some virus. I donwloaded some applications off the internet. Before I found this thread I was considering of deleting the ROM and replacing it with another one, but it seem that the issue is more of hardware origin rather than software related. What happend after you got it from the repair? Is it working now? Cheers.
To add to my lag problems that I have (standard orange rom) I woke up today to find my Diamond had a dodgy display with lines going everywhere.
I turned it off and back on and it was fine.
Is this a known fault ?
I don't know if it's a known fault, but if you're still within Orange's 7 days return period, i'd swap it for a new one if I were you just in case. I have an Orange Diamond and I have never had this happen...
Sounds very suspect to me...I would return to Orange before your warrenty expires if possible for a replacement....just in case
touchflo3d error
yes, this a common fault with touch diamond atleast with the telstra-AUS rom version, although it apears to be just a software problem with touchflo3d. soft reset always fixes the problem but if i were you id backup and do a hard reset/rom updrade gd luck
Hi everybody,
Today I experinced a very strange problem with my Diamond (for the second time):
During a phone call ,suddenly the diamond shuts off and the only possible thing to do was a soft reset.
The on/off hardware button did not work.!!
Did anybody experience such serious problem ?
Thanks in advance
P.S :ROM 1.93 (coocked) and Radio 1.00.25.08
yes me too..
my htc TOUCH diamond is all working ok EXCEPT IT resets itself during making and receiving calls, at least once a day
and then i have to wait for it to boot up again
it is really embarasing for me as the people who i talk to think i purpofefuly hang up on them
i dont know what is the problem, i have good reception, (t-mobile - Macedonia)
everything else with my diamond is working flawlessly
but this auto reset during calls at least once a day, and sometimes the inability to answer incoming calls no response from the touchscreen
can someone advise me if anyone of you run into this problem sometime?
i am afraid if it is hardware because theyt are not good service technicians over here, i am afraid to give it to them, cause they will return it scratched or something worse. no good experience with repair sevices here.
as for the firmware i have the standard updated firmware from the htc site of july 2008
please advise any software solution?
and help will be greatly appreciated
best regards..
Jap, had the same problem (check my problem thread http://forum.xda-developers.com/showthread.php?t=424648 ), amongst others. I had o2 return it to HTC. This was 10 days ago. I'm still waiting for my repaired phone. As soon as I get it back and an error report is submitted to me I will let you know what was wrong. The problem is pretty serious and I doubt that it's just a software problem.
I assume the best thing to do is to return the phone
it will not be a new phone, returned from service
i paid 500 euros brand new for this device 2 weeks ago
and it started resetting itself during calls the second day i bought it..
Hi folks,
As the tittle tells, now and then when I close the keyboard from my herald it resets itself...Does not always happens, sometimes I cannot reproduce it, and sometimes it does it several times in a row...
This is my 2nd Herald, the 1st one did this also until the touchscreen failed. Got that one repaired under warrenty. While this one whas in repair, my wife bought me a 2nd one with a German Rom and this one has now been affected with the same bugg...?!
Its just out of warranty now...I guess I could start using the "spare" P4350 but it came out of warranty with a French keyboard and Rom, not really what I prefer...
So anybody an idea? Bad connection between the slider and the body or a problem on the mainboard?
It seems that nobody has experience with this "problem"?!
Well, for me its simple...its my last HTC phone...2 phones who have the same problem, no thanks!
If it gets worse I will give it a hard reset with a hammer, that will solve it for once and for all...
I have a tmobile wing that had the same problem. turns out that after 20 or so times in a row, I decided to figure out what was happening, that it was the battery not making good connection. and closing the keyboard would cause the battery to jar loose for a split second and loose power. I cleaned the battery and the phone terminals and mine hasn't done it since . hope this helps
I've had that problem before with other HTC devices (wizard / Tmo MDA) ... I ended up just getting an exchange.
i've also had this problem with my herald. I fixed it with this file, I think you know how to use it...
file
This file is an Rom...If this would solve the problem I prefer to flash it with an official Rom from HTC...but why would it run fine for a year if its a Rom problem?
I have done a reasonable amount of searching on this and have not found anything specific to my problem so figured I should post a question.
I have an issue with my Dimaond when it gets hot generally either using Wifi or Phone Data connection that the screen goes out. Basically everything goes to the left side of the phone so if you hit the Task Icon in the top right corner you get the Start Menu. Phone is basically useless at this point and you have to wait for it to cool down. Has happened since day one and is generally worse when using it when charging. I was watching Utube on it the other night 5min video while on AC charge and it went out. I am running Dutty 2.5 Rom and 25.07 radio have tryed 25.08 and 25.05 no difference was happening when the phone had orginal HTC ROM as well. Also will happen on a long call if the screen is on.
Basically feel issue is hardware related and maybe faulty screen still under warrenty so wanted to know peoples opinion on weather I should send back. Problem is will take a couple of weeks and I don't really wnat to wait that long if I can help it. Also assume it would be best to flash standard ROM back, should I do anything with HARDSPL eg should this be changed back as well if I send it back.
And before anyone says it I have tryed searching this topic and have found lots about HOT dimaonds but nothing related to screen going out at the same time :-(
Thanks
I had this issue in my JasJam (Hermes) whre the screen would simply go white after a while of use and I would have to leave it for a while for it to work again.
Unfortunately it sa hardware issue and you should claim a warranty repair on it
I can't see how this could be a software problem so I figured it must be the screen eg hardware related. Would be nice to know if anyone has had the same issue with a dimaond... Seems we may be spending some time apart, just hope it doesn't take long to fix..
I've had the same issue
http://forum.xda-developers.com/showthread.php?t=428976
My first device had been replaced recently (i.e. today) by my network provider (o2) and the new device seems to work without any problems now even if it's "hot".
(i.e. default screen adjustment + creating heat by activating the phone, wlan, bt + recharging it)
I sent an email to HTC regarding the fault and they said it would have to go back for a warrenty repair. I brought it through a resellar so has to go back to HK from NZ so will be away three weeks uurggghhh... Just seems odd I don't have any physical damage on the screen but hte problem has been around since day one as I remember having the problem the first day I got it. Juyst seems to be getting worse and is easily reproduced by usiung utube over wifi gets hot and it is all over. Just wondering if I should put an offical ROM from HTC back on the device before I send it back as I currenty am running Dutty ROM, what do you think....
i put the original rom back on and they still found out the the rom had been flashed, and would not repair on warranty
yep, i also asked about this problem
http://forum.xda-developers.com/showthread.php?t=438733
there are some youtube video's of how the phone behaves
my phone seems to do it less frequently since stopping using panosha's rom
im using alpha zero 7 at the moment..
i've also noticed that it isnt necessarily a heat issue, my phone does it completely at random
yesterday i found though, that when the phone did the alignment issue, i gave it a good shake.. and hey.. its all aligned again?!
maybe it was just a fluke, it hasnt freaked out since..
holding thumbs
Hey,
I also have the same screen problem, but my Alignment goes to right.
If I press on the left side, a press on the right side is recognized.
Good to know that Im not the only one with this problem.
greets doena
I got my phone back a week ago replaced the screen has been away for over two months, complete disaster, anyway all sorted now and I have not had the problem since....
I had this exact same issue (out of the box).
It was a hardware fault and I exchanged it for another one.
Haven't had any problems since.
Minus-1 said:
I had this exact same issue (out of the box).
It was a hardware fault and I exchanged it for another one.
Haven't had any problems since.
Click to expand...
Click to collapse
Hardware's fault ? Most likely not. I will give u an example of why I think it was software related. My device ran hot as well but I simply switched roms and now it's the complete opposite. Your most recent device most likely come with a different Rom in the phone.