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I'm assuming I smashed my At&t tilt or something, there is no cracks on the screen or anything, but the pic below shows the display I get. I'll have the phone for about a year in about 2 weeks. Anyone have an idea as to how much At&t or HTC will charge to fix this or am I better off buying a new phone? Or any ideas as to what could be broken and how it can be fixed? It doesn't allow me to do a hard reset. Thanks
well i don't know if warranty will cover it or not but you are still under your one year warranty so you could try to get a replacement. Its hard to say what could be causing it. You can check out mike channon's articles on disassembling a kaiser.
Good luck.
brianlb said:
I'm assuming I smashed my At&t tilt or something, there is no cracks on the screen or anything, but the pic below shows the display I get. I'll have the phone for about a year in about 2 weeks. Anyone have an idea as to how much At&t or HTC will charge to fix this or am I better off buying a new phone? Or any ideas as to what could be broken and how it can be fixed? It doesn't allow me to do a hard reset. Thanks
Click to expand...
Click to collapse
Well to my trained eye, it looks as though you have actually cracked the lcd screen. This damage isnt generally covered by any manufacturers standard warranty. Unless you purchased an extra warranty including accidental damage, I think its up to you to repair yourself unless you want to spend 400USD + for the repair. Taking it apart isnt terribly difficult and I have seen links to lcd screens posted all over for no more than 100USD. Check Ebay also.
http://cgi.ebay.com/LCD-Replacemet-...39:1|66:2|65:12|240:1318&_trksid=p3286.c0.m14
Here is one for 45 USD
Hope this helps ya
pyraxiate said:
Well to my trained eye, it looks as though you have actually cracked the lcd screen. This damage isnt generally covered by any manufacturers standard warranty. Unless you purchased an extra warranty including accidental damage, I think its up to you to repair yourself unless you want to spend 400USD + for the repair. Taking it apart isnt terribly difficult and I have seen links to lcd screens posted all over for no more than 100USD. Check Ebay also.
http://cgi.ebay.com/LCD-Replacemet-...39:1|66:2|65:12|240:1318&_trksid=p3286.c0.m14
Here is one for 45 USD
Hope this helps ya
Click to expand...
Click to collapse
I don't see a crack in the screen. Can there still be a crack in it that isn't visible or not noticeable until you take it apart? If that's the case I'll either buy a new screen or just buy a new phone on ebay for 200bux. Also anyone have any recommended sites on how to replace the screen?
This raises a great question for me. i work in a clean room/static sensative environment and repair and calibrate many different types of electronics (mostly signal generators & spectrum analyzers). I was wondering if anyone here has actually attempted to replace a LCD screen with success. And if so, how complicated the process was. I have downloaded the schematical drawings and have found replacement parts for the kaiser online for extremely cheap. i will post the site as soon as i find it again.
I did a screen replacement on a Wizard, and it wasn't that difficult. just make sure you don't break anything while trying to pry small pieces off to get to the screen.
Stu_Can_Sam said:
This raises a great question for me. i work in a clean room/static sensative environment and repair and calibrate many different types of electronics (mostly signal generators & spectrum analyzers). I was wondering if anyone here has actually attempted to replace a LCD screen with success. And if so, how complicated the process was. I have downloaded the schematical drawings and have found replacement parts for the kaiser online for extremely cheap. i will post the site as soon as i find it again.
Click to expand...
Click to collapse
ITs easy as hell.
I've done it two times with success.
Its only matter of two connection belts and thats all at all .
Screen replacement is really easy here.
brianlb said:
I don't see a crack in the screen. Can there still be a crack in it that isn't visible or not noticeable until you take it apart? If that's the case I'll either buy a new screen or just buy a new phone on ebay for 200bux. Also anyone have any recommended sites on how to replace the screen?
Click to expand...
Click to collapse
Generally you will NOT see a physical crack on the surface. The surface is actually JUST a digitizer ( a separate piece which is built into or ontop of your LCD for input purposes ). The digitizer is basically your touch screen portion of the LCD. What is actually cracked is the thin film below that which contains all of the liquid crystals.
As far as the replacement goes, I believe it is Michael Channon who has the step by step instructions on how to disassemble and replace the LCD. It isnt a hard task from what I can tell. I had taken my hermes ( Tytan ) apart so many times that i could do it in my sleep. Its not a terribly difficult process.
Here is Michaels Guide
Its not in English but its not hard to follow the pictures. He has done a great job at documenting the procedure.
If you are a bit scared to try it yourself, have a geeky friend do it for you ( maybe get him a date to a movie or something lol )
It should only cost you no more than 50$USD to repair ( Minus the bribe for a date lol )
Hope this helps you out !
pyraxiate said:
Generally you will NOT see a physical crack on the surface. The surface is actually JUST a digitizer ( a separate piece which is built into or ontop of your LCD for input purposes ). The digitizer is basically your touch screen portion of the LCD. What is actually cracked is the thin film below that which contains all of the liquid crystals.
As far as the replacement goes, I believe it is Michael Channon who has the step by step instructions on how to disassemble and replace the LCD. It isnt a hard task from what I can tell. I had taken my hermes ( Tytan ) apart so many times that i could do it in my sleep. Its not a terribly difficult process.
Here is Michaels Guide
Its not in English but its not hard to follow the pictures. He has done a great job at documenting the procedure.
If you are a bit scared to try it yourself, have a geeky friend do it for you ( maybe get him a date to a movie or something lol )
It should only cost you no more than 50$USD to repair ( Minus the bribe for a date lol )
Hope this helps you out !
Click to expand...
Click to collapse
Thx, I'm gonna give it a shot. I went ahead and bought the screen off ebay from the post by pyraxiate. Worst case I mess it up and buy a new phone of ebay for 150-200, which is what I originally thought I'd have to do, so this at least gives me a chance to save some $$$
brianlb said:
Thx, I'm gonna give it a shot. I went ahead and bought the screen off ebay from the post by pyraxiate. Worst case I mess it up and buy a new phone of ebay for 150-200, which is what I originally thought I'd have to do, so this at least gives me a chance to save some $$$
Click to expand...
Click to collapse
Let us know how it goes
Glad I could help
Got it all done, actually my pops did it. Works great, he took it apart just like the Mike Channon pics show, don't know if you had to do all of it or not just to replace the screen, but he did. Only one little annoying thing now that it's back together is that a small part of the black plastic out case hangs out just a tab and isn't flush, which makes it a little annoying when hitting the power/standby button on the right side of the phone. But I can learn to live with that I think. thanks for all the help.
congratulations!
good to hear you've achieved a successful repair!
correct me if i'm wrong...are you saying that the two halves of the phone (screen and keyboard) don't align properly when the keyboard is closed? if so, i remember a thread in this section of the kaiser forums that details (with pictures) how to possibly fix that particular problem!!!
"search and ye shall foundeth it !!!"
brianlb said:
Got it all done, actually my pops did it. Works great, he took it apart just like the Mike Channon pics show, don't know if you had to do all of it or not just to replace the screen, but he did. Only one little annoying thing now that it's back together is that a small part of the black plastic out case hangs out just a tab and isn't flush, which makes it a little annoying when hitting the power/standby button on the right side of the phone. But I can learn to live with that I think. thanks for all the help.
Click to expand...
Click to collapse
Im glad i could help Im also glad to hear the phone is up and running again
As was stated before, there is a thread for the case not aligning. I did some quick looking but to no avail. If i come across it ill be sure to post it
I'm not sure if I'm explaining it correctly. But it's basically the outer case, and around the power button it's not flush. Not sure if you can tell from my pics. I tried also doing a search w/no luck. I'm sure there is some specific name or something other than case that it's under.
When i replaced my faceplate i had the same problem. all i did was push it in...kinda hard, and it poped in, or you could use a plasic flathead and pop it back in...
DemoShadow said:
When i replaced my faceplate i had the same problem. all i did was push it in...kinda hard, and it poped in, or you could use a plasic flathead and pop it back in...
Click to expand...
Click to collapse
I tried that, and it doesn't seem to pop in at all.
I think its just like DemoShadow said. I dropped mine once and it seems to be a similar issue. I also just pushed really hard to get it to pop back in. I think its just that clip isnt in place as it should be when it was put back together. If anything, try to take it apart and put it back together
kristoff_sz said:
ITs easy as hell.
I've done it two times with success.
Its only matter of two connection belts and thats all at all .
Screen replacement is really easy here.
Click to expand...
Click to collapse
how did you put the keyboard back on????????????????
Can you be more specific?
Hey,
I literally just replaced the screen on my backup Tilt last night. Still got most of it in my head.
What, exactly, do you mean about putting the keyboard back on? Got any pics of where you are now?
This was one of the easiest things I've had to do...asside from it being somewhat tedious. Most of my issues were resolved by MAGNIFICATION! Once I could see what I was doing, there were almost no issues.
I only paid $31.99 on eBay for a screen with free shipping (from USA no less)...less than the $35 I would have had to pay with the insurance through my Provider Dealer...and I didn't have to wait for 3-5 weeks to get it back.
I'd do this for people with broken screens as a service, but I can't guarantee the cost of the screen...it goes up and down too much.
If you can be real descriptive, or have pictures, I'm pretty sure I can help get you back together.
Let me know, I'll keep an eye on this thread...
RAF
here's some dismantling guides
http://www.mikechannon.net/page1.html
you dont have to remove the keyboard to replace the LCD, unless u're talking about the outer keypad, which just sits in its spot
is this housing http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=260453968402&ssPageName=ADME:X:RTQ:US:1123 a FURTHER rip-off in quality as the OEM found here http://cgi.ebay.com/OEM-SONY-ERICSS...ries?hash=item2ea6dd8d1e&_trksid=p3286.c0.m14
i want to buy a new housing but i don't wanna buy one with less quality than the original
what are your thoughts on the pics there?
Judging by the pics both fascias seem identical. Although don't know why this big pricing difference. Maybe the first auction is for a replica housing? Don't have large pics as the second auction so we can tell for sure.
Also, at CNN http://cnn.cn/shop/sonyericsson-xperia-c-28_638.html the housings are pricey. For me go for the second auction or buy from CNN, you will be 100% sure that the housing is the OEM.
yeah i was looking at the $24.00 on ebay too... someone should buy it and tell me how it is
i think im gonna let this pass and sell my x1 as it is, im thinking of leaning towards the touch diamond 2 i will miss my keyboard but what the heck
Yo!
I ordered the $24.00 last week... When I receive the housing parts, I will take pictures and spread the message....
Fingers crossed......
Damn the cracks....Its a pity to sacrifice a gd device just now that some gd new things are coming....senseUI....Leo...sure it'll come for d2 too.....but no KeyBoard there.....I have ur very same problem...but I'll try the case !!
Received the housings yesterday.
They're certainly not OEM (maybe the backcover is, the rest not). The outside looks quite nice finished, the set is quite complete (with some tools for the fitting). From the two sets I ordered, one has a large gluestain on the top part of the housing (below the LCD). This gluestain damaged the paint. So I decided to start transferring the phone in the other housing.
After dissecting the phone I started with the assembly of the screen part. The speaker fitted not quite nice, so took some feddling to get mounted. At last it fitted (the print on top of the speaker fitted just). Closing the top part of the housing was a mess. The snap-locks didn't snap (partly) and on one side the housing did not flush fit. The (original) screws did not fit in the thread bushings.... With some fiddling I sort of managed to fit them. Then on with the bottom part. The new chrome buttons do not fit in the new chrome housing part.......
This is were I give up for yesterday. I think I'm going to rebuild the old housing en give up on the new one....
So.....
Decide for yourself if it's worth the trouble.... The housing looks quit neat (not as good as OEM though) but the fitment process is quite troublesome. Delivery was fast and the package is complete (including self-adhesive rubber for screen and speaker fitment). I will get in touch with the guy from Ebay with my findings.... Maybe I'm doing something wrong....
Will post some pictures tomorrow or something....
thnx ur comments were of gr8 benefit to me.....will be gladly w8ing for the pics !
thnx, ur comment were of gr8 benefit to me.....will be gladly w8ing for the pics !
thnx dude, im waiting on mine to be delivered,
looking forward for more reactions...
@Fliptil
From a scale from 0-10, how hard was it to do?
Before starting myself, I want to know if i'm capable of doing this.
To be honest, I know how to fix stuff, but don't know if I can do this trick..
Thanks for sharing anyway
Does anybody know, where i can buy a non branded battery cover for my sliver x1?
It is branded with T-Mobile, but i would like to have it blank or non-branded.
An original one is 25 € in ebay Germany. That's too much. So a cheap one would be fine.
Thanks in advice for all tips!
Best regards
Jog
ebay dude, i purchased one 2 weeks ago for about 10 GBP
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=170363212269
OK guys....
I managed to revive the Xperia tonight.... It has become a hybrid with the metal (original) front and black backside. The middle part is also left original. So the only part I ended up exchanging has been the back cover.
First of all; kudo's to HTC for making the Xperia somewhat sturdy (at least the inside is...). The amount of mechanical havoc tha has been put through the innards of the phone are substantial... And still everything functions!!
After the initial assembly attempt a few weeks ago, I was sure that I had wrecked my phone trying to assemble it with the new housing. Some parts did not fit really well, and the (original) screws did not quite fit the (new) threaded bushings. Halfway through the assembly process I ran into the new chrome buttons not fitting in the new chrome middle part and I gave up on assembly for the time being. After recharging myself for a couple of weeks I forced myself to take up the task of finishing the assembly of the phone tonight...
First I had to disassemble the phone (I was halfway assembling it...) again. I decided to use the original front (had some scratch damage and a very small crack) to surpass the not-fitting thread bushings in the new part. This was a problem... One of the screws had settled in the not-fitting thread bushing and decided to not unscrew, but turn the bushing in the plastic instead. After trying careful and not damaging anything for some time I decided it was time for the hobby knife and screwdriver (as crowbar...). The new front cover did not survive this operation. The screw and the innards of the phone did however!! Reassembly using the old front cover was quite easy, as was reassembly of the back using the original middle part. In the new back part was the thread bushing missing for fixation of the speaker... I used the not-fitting bushing from the front cover as bushing for the speaker fixation. Off course after I made the bushing fitting by forcing the screw in the bushing using a sturdy screwdriver and a set of pliers. This bushing was hammered (carefully...) into the location where the bushing should have been.... This sort of worked. The new back cover does not fit as neat into the original middle part as the original back cover, but it did fit (with some force). The plastic lip that fixes the SIM card was a bit to long, so I had to cut of 0,5mm to make it fit the SIM card. And last but not least only one of the two new battery covers was able to get a grip on the phone...
Then came the thrilling moment to switch on the phone.... Everything worked as if nothing had happened!! So end good all good; I have a phone that looks quite neat (part brushed metal - part black) and functions.
If it was worth the hassle... I doubt it... When you've got a phone that is in pieces and you want spare parts to repair it (as cheap as possible and you like some hobbying) then go ahead and buy this housing. If you want a phone that looks as good as new (and you don't want to risk a heart attack or nervous break down) then I guess you're better off leaving this housing as it is.... For a phone that's worth a few hundred bucks I think this housing is not OK. For a scrapheap phone that needs revitalisation for a small amount of money than it's OK.... If I had to do it all again I think I would have gone for an OEM housing.... After all, I'm happy that my phone functions again so I can leave the TYTN at home. I was to stubborn to buy another housing...
This has become quite a story, hope it will be of any help to somebody. Now I must see if I can post some images....
Grreetz,
Ronald
Some pictures.... try if it works....
Hmm i've dropped my poor x1 on the concrete sidewalk as i got out of my car.
Amazingly it must be good quality because there are a only a couple of scratches on the front and some damage on the rubber around where the
stylus is, but otherwise everything works and is functional.
What this experience did, was got me lookin for spare parts in case I'd
ever need them. As a result I ordered from the same person on eBay 2 days ago
and I just now found this post. Needless to say, I'm damn scared that I've
wasted the money. You tried to fit the black parts on a silver X1, and mine is black,
so I'm crossing my fingers that for some unknown odd fantastical reason, it fits better on the black version. Also may ask whether your model is an x1i or x1a?
I'm guessing b/c its silver its an x1i but u can nvr be to sure. As for me, mine is
a black x1a. I'll post back if i have any updates.
Hi Nick.
I've got a X1i, as you had already guessed.... The mixing of the parts is also a bit of a risk.... The chrome middle part (original) has suffered some damages during my disassembly actions to start with... And has developed some new cracks in the use as a hybrid. Maybe I've overtightened some screws, or maybe the bottom part does not fit well enough so it develops to much tension I don't know...
I've decided to use the X1 till it dies, and to buy something else (no slide keyboard) a little bit more sturdy when it does. I am not going to do any repairwork on it. The design is simply flawed, I have had it repaired at SE once, when it came back it was broken again within two months. These stories can be found al over the internet, so I am not going to repair it again (just to get it broken again). I am not careful enough for a phone like this (however, my colleague also has a X1 that's broken and he is very careful...) I guess.
Just my two cents.
thanks fliptil I'll keep those things in mind.
Before i dropped my x1 for the first time. There was some kind of defect in the silver middle part. At first it was a slight crack so i thought nothing of it, until a piece fell right out of it. Until now i've never needed to go through the process
of getting something fixed and was my experience painful. I got mine through a carrier (Rogers) so I called them on the phone. I was on hold forever, and when I finally got through they told me I had to go to a rogers store to have someone
personally take a look at it.
I got to the store, got on their phone, and was on hold for 20 minutes. When I got through they told me they would connect me to a specific department.
Another 20 minute wait.
I got through and then gave the phone to a rogers employee there. He confirmed that it should be a defect as there were no signs of dropping it and then HE waited 20 minutes while the guy on the line called sony.
I waited all that time to find out that I cannot get it replaced through my carrier but had to go through sony themselves.
I looked up some stories of experiences with SE's services and found that most (if not all) of the time they replace your x1 with a refurbished one, and I wasn't about to trade a perfectly brand new one with a minor ding in it, for
one that could be potentially scratched up and badly treated.
Now that I've dropped it though I fear that whether the defect gets worse or not I cannot get Sony's warranty on it. However, after what you've just told me I don't think I want to. Here's to hoping that i won't have to do x1
surgery anytime soon...
Hi! I was wondering about the general build quality and the durability of this phone!
I have had several HTC phones thru the years, S710, Touch cruise, G1 and hero.
With all of them i was very satisfied with build quality and what falls and dents they could take without being damaged. BUT THEN i got the samsung galaxy s, and build quality sucked, now it have broken on its own twice and i broke the screen twice. So i am now tired sick from samsung and their crappy build quality.
My question therefore is: Is this thing built more solid then the SGS? Is the regular TFT LCD better for my (ab)use?
Thanks for answers and sorry if my english is a little glitchy
olle0047 said:
Hi! I was wondering about the general build quality and the durability of this phone!
I have had several HTC phones thru the years, S710, Touch cruise, G1 and hero.
With all of them i was very satisfied with build quality and what falls and dents they could take without being damaged. BUT THEN i got the samsung galaxy s, and build quality sucked, now it have broken on its own twice and i broke the screen twice. So i am now tired sick from samsung and their crappy build quality.
My question therefore is: Is this thing built more solid then the SGS? Is the regular TFT LCD better for my (ab)use?
Thanks for answers and sorry if my english is a little glitchy
Click to expand...
Click to collapse
excuse me sir, but the type of the display has absolutely nothing to do with how strong (durable) the phone is. only the glass that PROTECTS the display matters. samsung galaxy s and lg optimus both have gorrila glass (good stuff for resistance against scraches) i think htc hero also has it.
not sure how you managed to destroy it so well though
but on the general lg optimus 2x build quality is MUCH MUCH better than galaxy s, much more solid phone, samsung feels crap.
Great! Wellmy problem has been that the screen inside the glass broke, both times the glass was intact. On other devices like a itouch 1g the glass broke but not the screen on the inside and it was still useable.
Well, firstly the screen died altogether while i was holding the phone trying to surf the web. No problem samsung took the phone in and replaced the screen. Next abouth one month later my touch buttons died, a little more of a hassle getting samsung to take the phone back this time. A couple of phonecalls and contact with samsung themselfes and they took it in for repair, kept it for 3 weeks and it got back fine.
Then i dropped the phone between one and two feet onto concrete floor, yes i admit this is my fault, but i feel this is something the phone should have managed. Especially since i had a gel cover thingy around it. This time i changed the screen myself, no problem. Then i got on my bike home from work about one month ago, put my phone in my pocket, and altso my keys. Got home and the inner AMOLED was broken again.
Might be that im not carefull enough with the device, but i feel its just a bit too fragile :/
But thanks for the answer and i will probably buy one of these, they go real cheap around here now
Only around 500USD wich i think is pretty darn good for this device.
olle0047 said:
Great! Wellmy problem has been that the screen inside the glass broke, both times the glass was intact. On other devices like a itouch 1g the glass broke but not the screen on the inside and it was still useable.
Well, firstly the screen died altogether while i was holding the phone trying to surf the web. No problem samsung took the phone in and replaced the screen. Next abouth one month later my touch buttons died, a little more of a hassle getting samsung to take the phone back this time. A couple of phonecalls and contact with samsung themselfes and they took it in for repair, kept it for 3 weeks and it got back fine.
Then i dropped the phone between one and two feet onto concrete floor, yes i admit this is my fault, but i feel this is something the phone should have managed. Especially since i had a gel cover thingy around it. This time i changed the screen myself, no problem. Then i got on my bike home from work about one month ago, put my phone in my pocket, and altso my keys. Got home and the inner AMOLED was broken again.
Might be that im not carefull enough with the device, but i feel its just a bit too fragile :/
But thanks for the answer and i will probably buy one of these, they go real cheap around here now
Only around 500USD wich i think is pretty darn good for this device.
Click to expand...
Click to collapse
you are one unlucky ole' chap must i say
The metallic band that surrounds the phone scratched far to easy. I have a few marks in there and I keep it well protected. I hate to see what happens if this was dropped onto concrete.
I think it's pretty well built. Feels solid, doesn't creak, weighty but not too heavy etc
pmcguire said:
The metallic band that surrounds the phone scratched far to easy. I have a few marks in there and I keep it well protected. I hate to see what happens if this was dropped onto concrete.
Click to expand...
Click to collapse
I thought it was plastic. Why do you think it's metal?
Build quality seems good though, no noise and everything seems tight and in place. Only thing concerning me is the battery cover. What happens to the clips when removing it 100 times? I'm afraid it might get a bit loose.
I haven't dropped it yet, so not sure how it handles such things. Corners on the glass seems ok protected..
Stikkontakt said:
I thought it was plastic. Why do you think it's metal?
Click to expand...
Click to collapse
I didn't say it was metal, I said it was metallic (ie looks like metal)
Either way it's very weak and marks easily leaving black marks in it. Really unhappy with my phone and hope to get rid ASAP.
aah..
Well, painted plastic does scratch easily in general. Not easy to avoid..
I don't really care though..
They should build the whole thing with Gorilla glass, it wouls be smudgetastic but indestructible and unscratchable.
not a single scratch on mine.... have it fot 2,5 months now....
pmcguire said:
I didn't say it was metal, I said it was metallic (ie looks like metal)
Either way it's very weak and marks easily leaving black marks in it. Really unhappy with my phone and hope to get rid ASAP.
Click to expand...
Click to collapse
Build quality is good, but this metalic plastic is really bad.
Jossermuntjewerf said:
not a single scratch on mine.... have it fot 2,5 months now....
Click to expand...
Click to collapse
Same here. Looks as nice as the day it was unboxed. I am usually careful when attaching the USB cable, though.
I ended up buying the phone
So far i am very satisfyed, very good build quality. Fast and snappy with CM7 #49.
Sent from my Optimus 2X using XDA App
I have gathered up reports of the glass cracking by itself, and have come up with 6 reports already. Very concerning considering the availability of the phone. If you have a similar problem happening to you, please do post here, and if possible, please fill out this survey.
Thanks
Currently at 10 reports.
1. http://forum.xda-developers.com/showpost.php?p=55904325&postcount=7
2. http://forum.xda-developers.com/showpost.php?p=55861318&postcount=14 / http://forum.xda-developers.com/showpost.php?p=55861158&postcount=34
3/4. http://talk.sonymobile.com/t5/Xperi...cked-shattered-on-it-s-own/m-p/844031#U844031 (2 posts in this)
5/6. http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Cracked-screen/m-p/843849#U843849 (2 posts in this)
7. http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Cracked-screen/m-p/843849#U843849
8. http://www.reddit.com/r/SonyXperia/comments/2iv7sq/z3c_back_glass_cracked_eta_on_replacement_parts/
9. http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Probable-PRODUCTION-FAULT-glass-broke-from-2cm-drop-add-your/m-p/846827/highlight/true#M525
10. http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Probable-PRODUCTION-FAULT-glass-broke-from-2cm-drop-add-your/m-p/849689/highlight/true#M636
Lets say they sold 1000 phones so far, I would guess more but lets be very conservative. 6 "cracking by itself" in 1000 phones = .6% chance
I think we should post on this over and over since it is such a huge chance of happening.
Two of those are also the same person.
The screen is ridiculous flimsy. Putting pressure on the screen easily distorts the display. Sony went cheap with the glass. Don't sit on it, that's for sure.
maven1975 said:
The screen is ridiculous flimsy. Putting pressure on the screen easily distorts the display. Sony went cheap with the glass. Don't sit on it, that's for sure.
Click to expand...
Click to collapse
Lulz. Don't forcible bend you're phone and don't sit on it. Grade A advice.
Also, if you're Z3C is that flimsy, return it, cause mine certainly isn't that flimsy.
Crewville96 said:
Lulz. Don't forcible bend you're phone and don't sit on it. Grade A advice.
Also, if you're Z3C is that flimsy, return it, cause mine certainly isn't that flimsy.
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Click to collapse
Mine is solid too. No flex or distortion at all. And I would say 0.6% is a bit high. Their total sales are probably greater than 1000 by now. Probably closer to 1500 so that's more like .03 - .04%
But not all the 1500 user complain on XDA or the web...
Crewville96 said:
Lulz. Don't forcible bend you're phone and don't sit on it. Grade A advice.
Also, if you're Z3C is that flimsy, return it, cause mine certainly isn't that flimsy.
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Who said anything about bending?
There are YouTube videos showing the issues with the screen/glass.
I am receiving a second Z3C in the office Friday. I will check it report back.
As for sitting on a phone, this should not be an issue. Everyone is acting as if this was never acceptable practice. I understand that things have changed and phones are getting thinner. However, would you not think a portable compact phone should be purchased for pocketability? I think it's outrageous people are so quick to dismiss and write off this simple and basic concept. And for what? For the sake of being a fan of a company that only wants your money? Apple, Sony, Samsung... They don't give a crap about the consumer.
Pocketability, to me, has never meant you can put a glass phone in your rear pocket.
maven1975 said:
Who said anything about bending?
There are YouTube videos showing the issues with the screen/glass.
I am receiving a second Z3C in the office Friday. I will check it report back.
As for sitting on a phone, this should not be an issue. Everyone is acting as if this was never acceptable practice. I understand that things have changed and phones are getting thinner. However, would you not think a portable compact phone should be purchased for pocketability? I think it's outrageous people are so quick to dismiss and write off this simple and basic concept. And for what? For the sake of being a fan of a company that only wants your money? Apple, Sony, Samsung... They don't give a crap about the consumer.
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WHY would you put your phone in your rear pocket and sit on it? It's bad for your back and CERTAINLY bad for any thin piece of technology with glass on it!
Not to mention rear pockets are easy targets for pick pockets...
degraaff said:
WHY would you put your phone in your rear pocket and sit on it? It's bad for your back and CERTAINLY bad for any thin piece of technology with glass on it!
Not to mention rear pockets are easy targets for pick pockets...
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I'm not concerned about pick pockets. If they want my phone, the could take it from my hands just as easily. So, I guess we are not to put our wallets in our rear pocket either?
I don't sit on it for long periods of time. More time than not, it is out of my pocket while seated. The issue I have is with these excuses for manufactures. I'm not starting a lawsuit or demanding a refund. I'm simply just annoyed by the arrogance displayed. Pointing the finger at consumers for using said devices the way they have been used for years.
I can see the phablet argument. Those devices should not be on your pockets. (brief periods of time) But seriously, a compact phone that risks damage by pocket? That's hardly looking at the real audience your catering too.
Its not damage by pocket. Its damage by weight and force.
Sent from my Nexus 5
My rear glass cracked by itself. I have had my phone since launch (2 weeks now), and used it with care. There was not a single (micro-) scratch on it (no protection), never dropped or otherwise misused. So as to the reports they are scratchy - imho that's not true.
I put the phone on my desk, picked it up 30 minutes later, and noticed the rear glass was cracked. Picture attached. As you can see this is not the kind of cracking you get from dropping, smashing, or putting tension on it. The crack is beneath the surface - I can't feel it. The phone is on it's way back to the shop now, and I'll hope it will be a warranty thing.
Also, on a major Dutch tech-forum there are several stories about cracking glass (3 or 4 now, did't keep count).
It's a real thing! :crying:
CollinsJ said:
Lets say they sold 1000 phones so far
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Then they'd better shut down their smartphone department considering Apple sold 10 million units on the first weekend and the Z3C got really good previews :cyclops:
Please stop this discussion on back pockets, whether or not that pocket is suitable for phones is not for discussion here. All the reports I posted said front pockets, and that is concerning.
JorgV said:
My rear glass cracked by itself. I have had my phone since launch (2 weeks now), and used it with care. There was not a single (micro-) scratch on it (no protection), never dropped or otherwise misused. So as to the reports they are scratchy - imho that's not true.
I put the phone on my desk, picked it up 30 minutes later, and noticed the rear glass was cracked. Picture attached. As you can see this is not the kind of cracking you get from dropping, smashing, or putting tension on it. The crack is beneath the surface - I can't feel it. The phone is on it's way back to the shop now, and I'll hope it will be a warranty thing.
Also, on a major Dutch tech-forum there are several stories about cracking glass (3 or 4 now, did't keep count).
It's a real thing! :crying:
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So I take it that the phone wasn't cracked before putting on the table? Did you something on the phone before that could have caused it to heat up?
I've put together a Google forms survey to collect some objective breakage data:
Sony Xperia Z3 / Z3 Compact - Glass Survey
Please take some time to complete the survey whether you've experienced a breakage or not, it's important to have a complete set of data. You will be able to view the survey results after submitting the form.
darkgoon3r96 said:
So I take it that the phone wasn't cracked before putting on the table? Did you something on the phone before that could have caused it to heat up?
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No, I'm quite sure it wasn't. As far as I know it was idle, just being stand-by .
"spontaneous crack"
like all the screen cracks ive seen before. Most of the time the user actually cracked it (fall, sit on it, etc.. but mostly falls where "oh im lucky nothing broke") and with some more use the crack propagated. yeah with plastic or metal it woulnt propagate tho.
bilboa1 said:
"spontaneous crack"
like all the screen cracks ive seen before. Most of the time the user actually cracked it (fall, sit on it, etc.. but mostly falls where "oh im lucky nothing broke") and with some more use the crack propagated. yeah with plastic or metal it woulnt propagate tho.
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Yeah, until someone is watching at the exact moment their phone spontaneously cracks, I'm not believing it. The way some people talk about the Z3C is like if you breathe on it too hard it will shatter instantaneously. My wife dropped her's from chest height onto hardwood floor with no case, screen protector, nothing. Not a scratch. Yet other people, drop it from a foot up, or having it leaning an it just tips over, and breaks... seems odd. Not calling these people liars, just that there must be more to it than that. Probably something along the lines of what bilboa1 said.
I have read lots of threads and comments on the Internet regarding screen cracking on the z3c but most are dating back to early 2015.
As I am now considering buying a Z3C does anyone know if improvements have been made by Sony to address these issues for the 2016 models?
Thanks for any comments.
Nothing has changed. On the bright side, replacing said-glass is very cheap and easy to do. On the minus-side. Say bye-bye to any form of water-resistance. This long with the Z3C: I've grown to accept this phone won't be water-resistant unless I use a case because the seals and IP-68 rating is only for fresh-water and the rating completely depends on the ability of flap-seals and sealant of the back cover to to do its job. I hope I can convince you to disregard water-resistance factor in your purchase. Notably because Sony won't cover any repairs if the damage is a result of water-damage(personal experience). That way, you can swap back glass covers as you please. They go for like $2.
My z3c screens right top corner today unglued. Lasted for about 8 months since purchase, without case, without any water interference. Still under warranty, sending it for repair.
alpha-niner64 said:
Nothing has changed. On the bright side, replacing said-glass is very cheap and easy to do. On the minus-side. Say bye-bye to any form of water-resistance. This long with the Z3C: I've grown to accept this phone won't be water-resistant unless I use a case because the seals and IP-68 rating is only for fresh-water and the rating completely depends on the ability of flap-seals and sealant of the back cover to to do its job. I hope I can convince you to disregard water-resistance factor in your purchase. Notably because Sony won't cover any repairs if the damage is a result of water-damage(personal experience). That way, you can swap back glass covers as you please. They go for like $2.
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Thanks for the reply, if I understand you correctly replacing the back glass is not a big issue and is cheap, but what about the front screen? I did have a quick search around the net and it looks quite complicated and expensive to replace the front one.
Have you done the front one yourself?
Thanks.
vilx01 said:
My z3c screens right top corner today unglued. Lasted for about 8 months since purchase, without case, without any water interference. Still under warranty, sending it for repair.
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Yep, mine has unglued as well, after 7 months of usage (bought it brand new), I am sending it for repair also. When my warranty expires, I will replace case on my own, because I have black one, and I want black screen + white case
bmg777 said:
Thanks for the reply, if I understand you correctly replacing the back glass is not a big issue and is cheap, but what about the front screen? I did have a quick search around the net and it looks quite complicated and expensive to replace the front one.
Have you done the front one yourself?
Thanks.
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I service my own phones often enough to kind of say that replacing your own front screen is easy to do if you're starting out with this phoneYou take out the front-screen the same way you take apart the back screen.. As long as your motherboard components are in good condition like the USB Port, antenna, SIM/MicroSD slots, and the battery(cause this is glued very well to the motheboard), nearly everything on the Z3 Compact is expendable and easily replaceable.
alpha-niner64 said:
I service my own phones often enough to kind of say that replacing your own front screen is easy to do if you're starting out with this phoneYou take out the front-screen the same way you take apart the back screen.. As long as your motherboard components are in good condition like the USB Port, antenna, SIM/MicroSD slots, and the battery(cause this is glued very well to the motheboard), nearly everything on the Z3 Compact is expendable and easily replaceable.
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I've been using Z3C (15W33) since early september and this phone has really rough life. I mean working in very hard conditions (very cold outside > pretty warm inside the house) and I never really cared about it even when I know there are problems with the glass. Also I have a custom s-line case and that's the only protection... I dropped the phone twice or three times...
but it's still running pretty nice and there are no signs of any damage, the glass is more than OK