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Hi there,
I just want to ask a question. Hope somebody can help. I´ve got huge problems with my Diamond. I got it 4 weeks ago an tested a little bit. My Diamond has got a little gap between the Display and the Softkeys below the Display. I think it is about 0.5mm.
I´m not happy with this gap so I have sent my Diamond to the german repair and waranty service in Karlstein. My hope was, that they can dismount the display an rearange it, so that this little gap disapears. So far.
Yesterday I´ve got my Diamond back. Unrepaired. The waranty service says, that the gap is in between the tolerance of the manufacture.
I´m not happy with this, because you can see the backlight behind the softkeys in this gap. I´ve read in the wiki, that the display mounting tolerances are less than 0.3mm so my problem has to be outside the factory tolerance.
My question now. What can I do? What would you do? I´ve paid around 500 Euro for my Diamond. To much to have this gap between display and Softkeys.
Can anybody help?
Thanks and sorry for my bad english
Update ROM
Sorry sorry just a joke.
No I have no idea what you can do.
Most (if not all?) Diamonds seem to have this, and light is visible in between the screen an the top of the home key. I believe this is not so much due to the gap, but rather to what is below it in terms of components.
The best thing you can do is learn to live with it...
Diplomate said:
Most (if not all?) Diamonds seem to have this, and light is visible in between the screen an the top of the home key. I believe this is not so much due to the gap, but rather to what is below it in terms of components.
The best thing you can do is learn to live with it...
Click to expand...
Click to collapse
I don't have any gap between those parts and no lights visible either. I really don't believe you should accept it. Of course, there wil always be some small tolerances here and there but light coming out of gaps in the phone is ridiculous.
I would try again if i was in your shoes and make quite a fuzz in that shop.
watch out! i've heard that a large number of diamond owners disappeared in an another parallel universe after falling into the gap!
there, all ppl communicate only by iPhone that was the only way of communication and entertainment approved by the government.
0.5 mm!!
now serious (it is hard for me but not impossible): you can apply yr screen protector (hope you use protection) 0.5 mm lower and cover the gap.
the only thing that bother me with the gap (yes, i have it also but in the upper part) is that dust and dirt is piling and i have to clean it using a wood toothpick.
I have almost no gaps at all, I can only see a dim glow between the screen and lower touch/button panel when the buttons are illuminated, I can't see any light at all in there from the screen backlight. If your screen protector were placed over a gap it will collect dust and dirt on the exposed sticky edge which will soon become noticeable. I think you should make more of a fuss to whomever your supplier was.
the only thing that bother me with the gap (yes, i have it also but in the upper part) is that dust and dirt is piling and i have to clean it using a wood toothpick.
Click to expand...
Click to collapse
You are so right KukurikU. I think I could live with this gap. But the thing with dust an dirt in this gap makes me angry. I can live with certain lacks. But due to the gap below the display it doesn´t fit perfectly into the outside cover. So I have another but smaller gap at the right side. I can make a Pullover out of the dust inside these gap in a few weeks.
I think I will give it a try and send it to Karlstein again. Will see what they say the second time. And in the manufature pdf is written, that a Diamond with gaps more than 0.3mm have to be corrected.
I think you should make more of a fuss to whomever your supplier was.
Click to expand...
Click to collapse
In germay you have only a chance in the first two weeks. Now it is week five. My fault.
But the company in Karlstein ( I don´t want to write the name) is the official waranty and repair company for HTC in germany. There is no other chance to get any warranty repairs. Angry thing. But I think I will write an article for a german magazine. I can´t understand why they say it is a tolerance. 0.1mm 0.2mm and perhaps 0.3mm are tolerances. But 0.5 mm not. That is written in the official documents. So why don´t they repair my Diamond?
How does one measure gaps in dimensions around .5mm?
KukurikU said:
watch out! i've heard that a large number of diamond owners disappeared in an another parallel universe after falling into the gap!
there, all ppl communicate only by iPhone that was the only way of communication and entertainment approved by the government.
0.5 mm!!
now serious (it is hard for me but not impossible): you can apply yr screen protector (hope you use protection) 0.5 mm lower and cover the gap.
the only thing that bother me with the gap (yes, i have it also but in the upper part) is that dust and dirt is piling and i have to clean it using a wood toothpick.
Click to expand...
Click to collapse
Sounds good in theory- must admit I did try it in practice on a mate's Diamond with the gap- luckily I don't have the gap myself (hence my eternal immunity to the world of abducted Diamond owners reduced to using iCraps). Point is- I thought I would also lower the screen protector a bit on me mate's Diamond to cover the gap but then I feared it would cover the 3G camera and make all video calls look hideous...
PS. KukurikU: Had to remove one of your smilies (and the second one I wanted to use) because that crossed the limit of 4 for the post... I blame the iPhone for that limitation.
mkhattab said:
PS. KukurikU: Had to remove one of your smilies (and the second one I wanted to use) because that crossed the limit of 4 for the post... I blame the iPhone for that limitation.
Click to expand...
Click to collapse
and that's the reason or friendship is over!! (please don't remove this one...)
I almost sent my Diamond back due to this, but after seeing some vids on You Tube decided it's obviously not unusual.
It's pretty annoying, but will I care in a few months? Probably not. There's always Orange insurance if it causes any problems!
KukurikU said:
and that's the reason or friendship is over!! (please don't remove this one...)
Click to expand...
Click to collapse
Going completely off-topic here and just for the sake of friendship- I hereby give you your smiley back plus another one on top as a gift
Hello Everyone,
Does anyone know how or has anyone seen anything about doing this. Please point me in the right direction. I've been in the forum searching for a few days now.
What do you mean tightening?
Interesting you'd bring this up. My first Tilt's screen was solid, hardly any play at all. It became loose, and I returned it and got a refurb which was worse. I just returned that one (different issue) and it's solid. What he means (I think) is that the space between the two halves is more than it should be. I'm not sure of what causes this variance, but, it's annoying. Especially when you tap the screen because it gets all jostled around.
I'd imagine that you'd have to have a jeweler's screw driver or such, and get to some tiny screws somewhere.
Doug
I was assuming me means tightening the 'tilt' mechanism (brackets)??
MineralGray02K said:
I was assuming me means tightening the 'tilt' mechanism (brackets)??
Click to expand...
Click to collapse
Yeah, I saw the tutorial for making it tilt farther.
dougrb said:
Interesting you'd bring this up. My first Tilt's screen was solid, hardly any play at all. It became loose, and I returned it and got a refurb which was worse. I just returned that one (different issue) and it's solid. What he means (I think) is that the space between the two halves is more than it should be. I'm not sure of what causes this variance, but, it's annoying. Especially when you tap the screen because it gets all jostled around.
I'd imagine that you'd have to have a jeweler's screw driver or such, and get to some tiny screws somewhere.
Doug
Click to expand...
Click to collapse
I have had this one for quite a while, would that matter.
Is there a way to tighten the tilting mechanism on the kaiser if or when it loosens up a bit?
I've done a quick google but found nothing.
dougrb said:
Interesting you'd bring this up. My first Tilt's screen was solid, hardly any play at all. It became loose, and I returned it and got a refurb which was worse. I just returned that one (different issue) and it's solid. What he means (I think) is that the space between the two halves is more than it should be. I'm not sure of what causes this variance, but, it's annoying. Especially when you tap the screen because it gets all jostled around.
I'd imagine that you'd have to have a jeweler's screw driver or such, and get to some tiny screws somewhere.
Doug
Click to expand...
Click to collapse
mine is getting that way. it's not bad, yet. but it's getting that way
I think I might give it a shot at figuring it out. I saw a modification to make tilt straight so somewhere in there may be th ething to make a little more stiff.
I'd venture a guess and say that for those who's screens have become more and more loose over time, it would be a screw to tighten. (or a few) BTW, the new one I got today is tight as the abs of steel girl's butt...
I have a similar issue and I need soe guidance. My screen is "shifting". The two halves are not matching up evenly any longer. There is about a 1/16" overhang of the top half and the bottom half when the phone is closed.
Any help to loosen and then shift the top half so it is equal to the bottom would be appreciated.
I had this problem, too, and fixed it myself. Here's the thread where I talk about it. There's a little rubber bumper at the end of each slider track and mine were malformed, so I added some layers of plastic to make them thicker. Check out the pics in this thread to see where the bumpers are:
http://forum.xda-developers.com/showthread.php?t=346104
maxh said:
I had this problem, too, and fixed it myself. Here's the thread where I talk about it. There's a little rubber bumper at the end of each slider track and mine were malformed, so I added some layers of plastic to make them thicker. Check out the pics in this thread to see where the bumpers are:
http://forum.xda-developers.com/showthread.php?t=346104
Click to expand...
Click to collapse
Thank you. I appreciate the direction. I'll be sure to check that out today.
i just bought the diamond 2 today.. i must say, the out-of-the-box speeed is fantastic! but has anyone encountered the same problem as me : i feel that the back cover is a tad bit 'loose'. you can move it from left to right when u place 2 fingers at the sides of the back cover.
is it me or is it the phone?
Mine's tight, doesn't move at all.
ah crap, so i guess its just me? the movement is just a little though.. towards the end of the back cover.
No, i agree, my back cover it slightly loose, it moves slightly, but just enough to be noticeable...
hmm i wonder if it might be because the backcover is too light?
My cover is on quite tightly. No movement at all.. May be I am one of the lucky one this time. Try puting a small piece of paper to see if it stops the movement. If it does, then yours is loose alright. I had to do that for my xperia ...
will they do a replacement for a flimsy back cover? the movement is very slight though.
mine is tight. I expect back covers will be the first things that become available from the like of cnn.cn, mobilefunshop.co.uk, etc.
I noticed that the locking mechanism is at the bottom. Maybe a sharp of paper will make it tight ??
i had the same problem as here http://www.youtube.com/watch?v=OxubUhlpJxw , but i used paper scotch tape for house painters and now it is perfect
Mine is tight as hell, too: I even have great difficulty removing it: the shiny finish makes it quite slippy and a lot of force has to be exerted to disengage the locking mechanism. I even installed a software reset, to much hassle to acces the little red button ;-)
Maybe the build tolerance is a little bit variable and you were unlucky? where was your D2 build? Taiwan, or China?
how do i check where was it build at?
it's on mine as well. on the lower left side :/
geez so i guess majority of the people are experiencing it? whats up with htc!!! other than that i love the phone
Damn... My back cover is loose too! When did you get your device? I was one of the first (got it on the 17th of April). Maybe the first devices were not build that good... I'm going to put paper inside.
The back cover is very bad for everyone!
I hope that will be available soon to buy an alternative cover!
It would be nice to have it in metal or black leather.
I have no problem now with it but open the phone often for the SD card and soft reset I expect widening!
Mine was made in Taiwan and one of first in the Czech republic
d3sm0nd said:
Damn... My back cover is loose too! When did you get your device? I was one of the first (got it on the 17th of April). Maybe the first devices were not build that good... I'm going to put paper inside.
Click to expand...
Click to collapse
just got it like 3 days ago! im just worried that the problem might worsen over time?
I put a folded strip of paper between the battery and the backcover and it feels much sturdier now. Nevertheless the back cover is really ****ty, I swear I never seen such soft, thin and ugly piece of plastic before. Fortunately I like everything else on my D2.
My cover is completely firm, and my screen has no light leaks or gaps. I hope these are isolated issues being reported here. If your battery back is really nasty, then just swap it for another one, as it will reduce your enjoyment. Another advantage of this is that HTC monitors returns and will make changes to the manufacturing process based on issues. If there are no returns it will think everything is perfect!
In the UK we all get 14 days for returns.
I think the TD2 is the best non-keyboard phone at the moment, hopefully these are isolated incidents and will disappear over time!
I'm not sure what everyone is talking about and hope it's just a little movement you all are speaking of. Because if it is movemen like mine it is nothing really to complain about. The back to me feels solid and strong. The plastic is not flimsy. At the bottom the back moves a very little if you try to move it side to side. Mine moves less than, 1/4cm, a hair, an ants leg..... uhhh yeah. Pretty much nothing and you have to try to move it. Durring normal usage it is not noticable at all for me and doesn't move. The phone itself still feels solid despite having dust under the screen . I kinda wish it had a little bit more weight to it.
Seems like a few people on Android Forums are having this issue. Anyone else noticing dust under their screens, especially after keeping the phone in your pocket for a while? Evidently, for those that have the issue, it's noticeable under bright light.
My phone should be in my hands tomorrow or Friday, but obviously I won't stand for dust under the screen. That's something I'd expect with a Razr (which mine suffered from back in the day)... my G1 never had this problem.
HTC SVP c500 (on orange UK) aka HTC Typhoon had the infamous dust problem too.
I have quite a few specs of dust under the glass on the lower left of my screen. May gave to contact Google to see what the replacement policy is.
Grrrr
god I hope this doesnt become a wide spread issue!!! I have no dust under my screen thus far... and I hope it stays that way.
I also have dust under my screen. I called HTC yesterday and they told me that i can exchange it for a new one within the 14 days, but I'll lose my engraving (kinda lame.)
hopefully the next one doesnt have the same problem. Would be nice if there was a way to clean it.
melterx12 said:
god I hope this doesnt become a wide spread issue!!! I have no dust under my screen thus far... and I hope it stays that way.
Click to expand...
Click to collapse
You're better off finding out if it's an issue as early as possible. As soon as I get my phone, I'll be keeping it in my pocket when not in use (though that may be a very limited time). If it gets dust, it's going back.
I keep the phone in it's little case it comes with inside my pocket, takes an extra second to get out but it's only temporary until some companies come out with some sweet cases.
JoshHart said:
I keep the phone in it's little case it comes with inside my pocket, takes an extra second to get out but it's only temporary until some companies come out with some sweet cases.
Click to expand...
Click to collapse
But that won't tell you if the seal around your screen (or wherever the dust is entering from) is defective or not. That's why I suggested "trying" to get dust in early, by keeping it in your pocket at times. If it doesn't get dust, then you're fine.
I don't want to test this out... as soon as my full-body screen protector gets here, it's going on the phone and staying there. No dust for my phone!
i just realized that one corner of my screen makes a clicking sound when i apply pressure to it (bottom right corner). Upon closer inspection i realized the clicking was the screen adhesive not sticking down. I can see the corner of the screen moving verrry slightly under pressure (probably .005" worth of movement) This is also the corner most of the dust is accumulating. It looks like the adhesive they use to hold the glass down is at fault. Hopefully this isnt widespread.
Calling HTC now to demand my exchange! If you have dust under your screen try pushing on the corners.
carnegie0107 said:
I don't want to test this out... as soon as my full-body screen protector gets here, it's going on the phone and staying there. No dust for my phone!
Click to expand...
Click to collapse
See below. A full body skin won't help if this is the problem.
dills84 said:
i just realized that one corner of my screen makes a clicking sound when i apply pressure to it (bottom right corner). Upon closer inspection i realized the clicking was the screen adhesive not sticking down. I can see the corner of the screen moving verrry slightly under pressure (probably .005" worth of movement) This is also the corner most of the dust is accumulating. It looks like the adhesive they use to hold the glass down is at fault. Hopefully this isnt widespread.
Calling HTC now to demand my exchange! If you have dust under your screen try pushing on the corners.
Click to expand...
Click to collapse
This is exactly why I think everyone should take advantage of the 14 days to make sure this isn't an issue.
uansari1 said:
See below. A full body skin won't help if this is the problem.
This is exactly why I think everyone should take advantage of the 14 days to make sure this isn't an issue.
Click to expand...
Click to collapse
Just got off the phone with an HTC rep. They set up a "swap" so I'll get my new phone before I have to ship my old one back. Unfortunatly I'll be losing my engraving... oh well.
The rep told me this problem is "known" and they are taking corrective actions.
My phone is being delivered tomorrow. I'm wondering if I should refuse the package and wait until HTC's 'corrective actions' have been applied before I reorder.
dills84 said:
Just got off the phone with an HTC rep. They set up a "swap" so I'll get my new phone before I have to ship my old one back. Unfortunatly I'll be losing my engraving... oh well.
The rep told me this problem is "known" and they are taking corrective actions.
Click to expand...
Click to collapse
It's known... of course. Yeah, the engraving is a small price to pay, especially considering you can get it engraved on your own if you want, albeit for a few bucks.
So the first thing to do when you get the phone is to press down on the edges and superglue the **** out of it XD
jamesyb0i said:
So the first thing to do when you get the phone is to press down on the edges and superglue the **** out of it XD
Click to expand...
Click to collapse
LOL That would be an interesting customization...
I'm getting mine tomorrow and from what I read, it will be in my pocket all the time and see if it happens before the 14 days.
Thanks for raising awareness of the issue to us all.
This has been a pretty rampant issue on many of HTC's latest smartphones. My N1 will hopefully arrive sometime this year, they're taking their time shipping it out, but if this is the case, it's going back.
uansari1 said:
Seems like a few people on Android Forums are having this issue. Anyone else noticing dust under their screens, especially after keeping the phone in your pocket for a while? Evidently, for those that have the issue, it's noticeable under bright light.
My phone should be in my hands tomorrow or Friday, but obviously I won't stand for dust under the screen. That's something I'd expect with a Razr (which mine suffered from back in the day)... my G1 never had this problem.
Click to expand...
Click to collapse
Well，I haven't got one，but I’d like to make it clear if the problem is seriously terrible.
Anyway，it's not easy to get a Nexus One in my country---China.
awesomeindeed said:
This has been a pretty rampant issue on many of HTC's latest smartphones.
Click to expand...
Click to collapse
Indeed it has. One would assume they actually thought about this, proofed the production process/adhesive/whatever, and at least tested some phones before hitting the markets. Oh well, guess they don't.
Crap! I bought it, and I live in Norway! Hope I don't get this problem!
Is anyone else's xz1 compact body bent or not straight?
I have had mind a couple of weeks and been super careful with it, so I don't think I bent it or something. I didn't notice until today when I set my phone down on a flat table as I was finicking with it when I noticed it rocked back and forth and wasn't perfectly flat to the table. It is particularly noticeable in the front side (I think part of this is due to the edges around the screen not being completely flush or evenly flat. The back does it much less, but I think that may because of the curved back on the back. After looking down the back side of the phone I realized it was clearly not straight and could see It curve.
Anyone with similar issues? Thanks!
The border around the camera lens is protuding a tiny bit from the back of the phone, to protect the lens from scratches.
The top and bottom edges of the phone are protruding to protect the screen from being scratched when placed face down.
Though it does not rock for me.
What sort of curve?
Mine doesn't rock when on its back, and I have a screen protector on the front which is slightly taller than the top and bottom metal caps, so it is also stable.
When I bought my phone in store, per procedure they had me inspect the phone for obvious damage or defects.
The first unit I got unfortunately had assembly issues with the top and bottom metal caps, there was a noticeable gap on both ends and they protruded unevenly. One end protruded to the front, and the other to the back.
At first they tried to play it off as non-issue, citing manufacturing tolerance, and refused to let me exchange a new one, but I insisted and eventually they agreed to give me another unit, which is the one I'm currently using.
Does your unit have similar unevenness with the metal caps? Maybe that's the cause of the instability. I do not perceive any curves on the body of my phone.
The border around the camera lens is protuding a tiny bit from the back of the phone, to protect the lens from scratches.
The top and bottom edges of the phone are protruding to protect the screen from being scratched when placed face down.
Though it does not rock for me.
Click to expand...
Click to collapse
I didn't think about the camera, good point, that may be some of the issue when it's on its back. The rocking when it's on its back is mild, so it may be the camera lens ring. However, I can look down the phone close with my naked eye and notice the bend pretty easily.
I do realize the front 'metal caps' protrude a little to protect the screen, but as mhaha says below, those edges are not necessarily uneven. The top metal cap sticks out further, in general, than the bottom. Individually, if I run my finger down the cap edges on the face of the phone I think I can feel where they get closer/further from the screen in places (it is very slight, so maybe that one is more in my head). I also didn't notice the uneven gap edge until you said that, I can't really physically feel that one so I think it's a little less of an issue. But, yes, on the left side of my screen it's super snug up against the side bezel and on the right I can see a very slight gap, in comparison.
My phone rocks bad on its face/front , diagonally from the cameras corner to the corner opposite.
I have actually requested my return (I ordered mine online) and will very likely be sending it back. I am not sure ill get a replacement either, for now just the return.
Thank you both very much!
mhaha said:
What sort of curve?
Mine doesn't rock when on its back, and I have a screen protector on the front which is slightly taller than the top and bottom metal caps, so it is also stable.
When I bought my phone in store, per procedure they had me inspect the phone for obvious damage or defects.
The first unit I got unfortunately had assembly issues with the top and bottom metal caps, there was a noticeable gap on both ends and they protruded unevenly. One end protruded to the front, and the other to the back.
At first they tried to play it off as non-issue, citing manufacturing tolerance, and refused to let me exchange a new one, but I insisted and eventually they agreed to give me another unit, which is the one I'm currently using.
Does your unit have similar unevenness with the metal caps? Maybe that's the cause of the instability. I do not perceive any curves on the body of my phone.
Click to expand...
Click to collapse
you may be having this issue?
https://sumahoinfo.com/xperia-xz1-compact-so-02k-docomo-fuguai-issue-body-twisted-distorted
It's in Japanese but the photo explains, I think.
yyiimm said:
you may be having this issue?
https://sumahoinfo.com/xperia-xz1-compact-so-02k-docomo-fuguai-issue-body-twisted-distorted
It's in Japanese but the photo explains, I think.
Click to expand...
Click to collapse
Yeah, my top metal cap isn't as in line as the bottom, now that I see that. Thanks very much! That would definitely contribute to a wobble on a flat surface.
But, there are still all the other issues I've noted, so I'm quite confident it's a number of issues contributing to it all.
Thanks!
yyiimm said:
you may be having this issue?
https://sumahoinfo.com/xperia-xz1-compact-so-02k-docomo-fuguai-issue-body-twisted-distorted
It's in Japanese but the photo explains, I think.
Click to expand...
Click to collapse
1230m said:
Yeah, my top metal cap isn't as in line as the bottom, now that I see that. Thanks very much! That would definitely contribute to a wobble on a flat surface.
But, there are still all the other issues I've noted, so I'm quite confident it's a number of issues contributing to it all.
Thanks!
Click to expand...
Click to collapse
The photo isn't quite a good descriptor of the problem though.
The photo suggests that it's just the way the metal end-caps are installed is what's causing the rocking.
If you run the link through a translator, the author states that the metal caps are misaligned because the plastic/glass-fiber body itself is warped.
So you may want to look at getting the phone replaced.
I dropped my phone on the road 2nd day of use. The metal edge got scratched, but the phone survived. The only other issue I noticed was twisted body. Looking from the edge, the twisted edge was easy to notice, and surface wobble was also there. I held the edges of the phone and put some pressure in opposite direction (trying to twist it back), and now my phone seems straight/aligned).
Please don't try this at home and come complain to me if something goes wrong. Since I dropped my phone, I couldn't just return it and get it replaced. Also not sure if the drop twisted it, or just pressure in my jeans pocket. Also not sure if the twist will come back. For now, the phone is fine.
I just bought XZ1 (not XZ1C) in UK, and having similar issue.
I'm not sure if the "cap" in misplaced or the whole body is twisted, but when I put the device face down, it rocks
pbarrette said:
The photo isn't quite a good descriptor of the problem though.
The photo suggests that it's just the way the metal end-caps are installed is what's causing the rocking.
If you run the link through a translator, the author states that the metal caps are misaligned because the plastic/glass-fiber body itself is warped.
So you may want to look at getting the phone replaced.
Click to expand...
Click to collapse
Thanks for the further insight, I'm grateful! I will be returning the phone. I'm undecided on whether or not I would like to purchase another after. I kinda wanted to see how the future quality/reviews are more. Based on some with similar issues, I'm not sure ill be getting another, but I'll see I guess. Thanks again!
I dropped my phone on the road 2nd day of use. The metal edge got scratched, but the phone survived. The only other issue I noticed was twisted body. Looking from the edge, the twisted edge was easy to notice, and surface wobble was also there.
Click to expand...
Click to collapse
Thanks very much for your input! I appreciate it. The body twist and warp (these are better way to describe it, thanks, as the phone isn't so much curved/bent as it, or the single piece back/body specifically, is warped) is quite noticeable with the one I have too (looking at the edge like you said). However, I don't think I've dropped the phone (too hard at least and no visible scrathes, scrapes, etc.) I also keep a phone in a coat pocket, bag, or just take it out and set it down when I'm not out and about, so I don't think I would have caused the warp myself. Thanks again!