Software incompatibility can cause your AT&T Tilt (HTC 8925) screen to go "Black", without the ability to perform and can render the phone useless.."briking your tilt"
The following fix will return the phone to factory specs only if you were using AT&T ROM. This fix is NOT tested on Other ROMS:
1. Remove your SIM card.
2. Remove your Micro SD Card.
3. Do a Soft Reset.
4. Immediately when the black screen appears, press and hold the On/Off side button ( hold for 25-30 seconds ).
5. Wait for 1 to 2 minutes, until a message appears on its own, saying that the phone reboot is non-functioning due to installing incompatible software. It also asks you if you want to re-set the phone to original factory settings to press "send" ( They mean the button with the green phone picture on it on the bottom of the phone), or press any button to cancel the process.
6. Press the button with the picture of the green phone.
7. Wait for 2-5 minutes and the phone will re-set itself to factory specs.
8. Phone will shut down itself. Turn it on normally and start fresh.
Good luck!
I found this out the hard way. We should start a list of software that does it, heres the first that I found will black screen your tilt, do NOT use this.
Levenums taskbar battery meter
http://forum.xda-developers.com/showthread.php?t=277790
You will black screen and lose everything with it as I found out twice on my tilt. It loads at widows startup during the windows screen.
Another non compatible program!
please note that if you install "arabizer13bn277.exe" or any of its product on your Tilt YOU WILL brick the device and you will need to re-set it to factory ROM.
if u do factory rest
we will loose all the phone nos & information of contact
Im not able to sycn & save Telephone nos & notes on induvisale nos
How else can i save nos on comp
or should i get a new phone & then ask AT&T phone people to help me set it on the new phone
Please help
While this won't BLSOD (BLack Screen Of Death) your Tilt, it will definitely kill your GPS and should be avoided at all costs - Map4PDA.
If you install it and run it, it starts searching for your GPS and eventually hangs, requiring a soft reset to recover use of the phone. After a soft reset, the GPS no longer works. Too bad there isn't an option to manually specify GPS settings because it's a sweet GPS mapping program ala Google Maps that can switch between MS Live!, Google and Yahoo maps (plus one or two others I think...).
Man i hope this works!!!!
I got the black screen from flashing wm6.1 from htc e-club site. The new OS came up fine but when I restored my files with Sprite (only because PIM back up log couldn be found on memory card) the annoying Att animation starts but when the WM6.1 screen is supposed to come up screen goes black. Tilt WILL NOT hard reset with soft keys and stylus! I even attempted to re-flash 6.1 in hopes for a hard reset that way, but usb is even un-responsive! If this black screen reset you posted works, be looking for a donation from me!!!
Any other tips or suggestions would be greatly appreciated! I am new to all of this...but I have read, and read, and searched, and read, and have learned a good bit. But now I need HELP PLEASE!
rednekvolfan said:
I got the black screen from flashing wm6.1 from htc e-club site. The new OS came up fine but when I restored my files with Sprite (only because PIM back up log couldn be found on memory card) the annoying Att animation starts but when the WM6.1 screen is supposed to come up screen goes black. Tilt WILL NOT hard reset with soft keys and stylus! I even attempted to re-flash 6.1 in hopes for a hard reset that way, but usb is even un-responsive! If this black screen reset you posted works, be looking for a donation from me!!!
Any other tips or suggestions would be greatly appreciated! I am new to all of this...but I have read, and read, and searched, and read, and have learned a good bit. But now I need HELP PLEASE!
Click to expand...
Click to collapse
If you have a HardSPL, re-flash your Radio to a newer version. That can fix a black screen if you just upgraded your ROM. Just remember that you may need to try a few before it finally works.
Cant flash anything til I get it to reset.
As of now the phone is TOTALLY bricked! My pc doesn't even recognize it when I plug in usb. Really I'm getting two different screens. one is lit up but black, and the other is bars going down the screen Blk-white-blk-white...
I'm gonna try the steps above when I get home n pray for a miracle! I just had the screen replaed a month ago. I hate to lose her all over again! 8525n it for now!
I got the black screen from flashing wm6.1 from htc e-club site. The new OS came up fine but when I restored my files with Sprite (only because PIM back up log couldn be found on memory card) the annoying Att animation starts but when the WM6.1 screen is supposed to come up screen goes black. Tilt WILL NOT hard reset with soft keys and stylus! I even attempted to re-flash 6.1 in hopes for a hard reset that way, but usb is even un-responsive! If this black screen reset you posted works, be looking for a donation from me!!!
Any other tips or suggestions would be greatly appreciated! I am new to all of this...but I have read, and read, and searched, and read, and have learned a good bit. But now I need HELP PLEASE!
Click to expand...
Click to collapse
I have the exact same issue. I am trying the steps above, but no luck so far. Any tips?
Ok it seems to be working. Any tips on restoring my data that was on the sprite backup?
rednekvolfan said:
As of now the phone is TOTALLY bricked! My pc doesn't even recognize it when I plug in usb. Really I'm getting two different screens. one is lit up but black, and the other is bars going down the screen Blk-white-blk-white...
I'm gonna try the steps above when I get home n pray for a miracle! I just had the screen replaed a month ago. I hate to lose her all over again! 8525n it for now!
Click to expand...
Click to collapse
This is from the manual -
To perform a hard reset using device keys
1. Press and hold the left SOFT KEY and the right SOFT KEY, and at the same time, use the stylus to press the RESET button at the bottom of your device. (It helps to have three hands to do this part).
2. Release the stylus, but continue pressing the two SOFT KEYs until you see the following message on the screen:
This operation will delete all your personal data, and reset all settings to the manufacturer default settings. Press SEND to restore manufacturer defaults, or press any other button to cancel.
3. Release the two SOFT KEYs, and then press the green phone button on your device.
Warning! Your device will be set back to factory default settings.
It worked for me! It returned me to the WM6.1 I just installed!
asfoor said:
Software incompatibility can cause your AT&T Tilt (HTC 8925) screen to go "Black", without the ability to perform and can render the phone useless.."briking your tilt"
The following fix will return the phone to factory specs only if you were using AT&T ROM. This fix is NOT tested on Other ROMS:
1. Remove your SIM card.
2. Remove your Micro SD Card.
3. Do a Soft Reset.
4. Immediately when the black screen appears, press and hold the On/Off side button ( hold for 25-30 seconds ).
5. Wait for 1 to 2 minutes, until a message appears on its own, saying that the phone reboot is non-functioning due to installing incompatible software. It also asks you if you want to re-set the phone to original factory settings to press "send" ( They mean the button with the green phone picture on it on the bottom of the phone), or press any button to cancel the process.
6. Press the button with the picture of the green phone.
7. Wait for 2-5 minutes and the phone will re-set itself to factory specs.
8. Phone will shut down itself. Turn it on normally and start fresh.
Good luck!
Click to expand...
Click to collapse
I had the same exact dang problem about the whole thing about getting the new rom from e-club and using sprite to backup and then upon restore of my back up, i just got a blank screen. I did this trick here and it worked perfectly. The real trick is step 4 and 5. I did what step 4 said to do except i held on for 35 sec instead of 30. and then after that i just pushed the send key (green phone button) a couple of times and then just let it sit for the 1-2 min and the magic message popped up! I followed through with the rest of the steps and voila! It works!
P.S. Dont forget to put your sim card back in.
Anyone get positive result from this method ?
I'm not.
My Kaiser have a black screen after unsuccesuful ROM update, and I can't flash him anymore.
Because PC recognize it as Flash Device, but noone from ActiveSynch driver's does not approach for this mode.
Any solution, please ?
I bricked my tilt after upgrading to 6.1 and using sprite backup to restore my data. I fixed it by putting my tilt in to bootloader mode by holding down the camera button and using the stylus for a soft reset. Once in bootloader mode the usb port on the device worked and I was able to reflash the rom. I will use the new method to restore to factory setting without having to reflash the the rom.
i am having the same problem as supereri and rednekvolfan. did you guys ever figure it out?
Reset worked
Hi everyone.
I had the same issue - backed up data using Sprite Backup, upgraded to WM 6.1 then restored data using Sprite Backup and the custom Device Update file that Sprite Backup requested. The phone reset and then would show the initial ATT and 3G screens then black.
I used the modified steps outlined by live2c2morrow -that are a modification of asfoor's original post and they worked.
Black screen appeared - held the power button for 35 - 40 seconds, pressed the Green Send button a couple of times then waited - 5 minutes later I received the message that the phone failed to boot and was given the option to reset the phone to factory defaults.
The key is to be patient - the screen will appear eventually.
Also - the first few times failed and I think I was inadvertently pressing the PPT or wheel buttons on the other side of the device.
Thanks to everyone on this thread - I thought I ruined my phone!
Sprite Backup - upgrade
I am upgrading my Sprite Backup to version 6 and will try the restore again.
Hello guys. I have been searching the forum for over an hour to figure out a way to get my Tilt back up and running to the way it was before. I had almost every updated cab thats out there on my tilt along with the TomTom 6 software which is where the prtoblem occured. Once I installed a cab file called "MN6-update" to my memory card it soft resetted itslef and now all I get is a blank screen. This file was supposed to help redirect the maps that I downloaded for tt6 so the program will be able to read it. After installing this file all my phone does now is load up the AT&T startup animation and then it blanks itself out.
I downloaded mtty 1.42 and am able to see the boot screen and it says usb when I connect it. What do I do next? Any help will be much appreciated.
Does anything on the screen show if you do a hard reset?
When I reset the device I only get the At&t welcome screen (along with the anoyying sound) then.... Death. The screen blanks out and none of the buttons respond.
Update: I just did another reset (By holding the power button for 30 seconds) and a message appeared telling me that a reset is not possible due to a program that was installed from an unrecognizable source. It said that it will automatically restore the phones factory settings and since then it has been stuck on the At&t screen for several minutes. Does this change anything?
The Factory Defaults loaded automatically
Looks like that second reset did the trick. Now all I have to do is load all those cabs again avoiding that last problematic one of course!
everything was going fine until i installed blackberry connect, after installation there was a atomatic reset and the phone stopped on the windows mobile screen.
what do i do?
i do have the Kaiser tweak and a few other cab files but nothing major
please help!!!
Hi,
Don't panic!
Just do a hard reset and restore the latest backup you made. You did backup your device right?
Cheers,
Cacti
i have done multiple hard resets(push the little button on the bottom) and never get past the green win mobile screen.
no i havent backed up the phone and really dont care about the stuff on it, i just want it to come back on.
By just pushing the button on the bottom with the stylus you're only doing a soft reset.
You need to hold down the two soft keys on the front of the phone while pressing the soft reset button in order to do a hard reset.
now we're gettin somewhere.
its obviously my first time and i need to know what the send key is
thanks
The send key is the green call button.
hiya, I had same problem, and I've try hard reset and anything else u can think of, there was no way out, I had to ring O2 to seek for help, but they told me blackburry its not going to work on O2 stella ( but I was on dutty's 7 touch rom) , so they replace my phone instead.
hi all, i have wm6.1 on my kiaser and i then installed htc today v2.1
however now i can not load in wm. i get past the splash screens, then i see the today screen loading, but not the plugin, then quickly it restart where it lock on the windows mobile 6.1 splash screen, i am stuck there, i cant access it through my PC i cant uninstall the app, im not sure how to reset the device.to turn it off i have to yank the battery out.
it is insured but i dont think i'll be able to take it back as it has been flashed.
please help.
fixed, all it took was soft keys and reset button on base of phone which i didnt know was there.
Hi
I was trying out some of the samsung today plugins when my device froze(if i touched the screen or the hardware buttons it would still make a noise). I reset my diamond, it started up I then put my password in clicked unlock and now my diamond wont boot past the windows green splash screen. If I push the power button off then on again I end up in the same situation as before(if i touched the screen or the hardware buttons it would still make a noise and the wheel would light up).
Can someone please help me to fix this problem. I hope there is another way than a hard reset as I would not like to lose my programs and data on the 4gb memory.
Thank You
Can anyone help?
just found something else. when my diamond wont go any further and I plug it into my pc it comes up as mass storage. Ive tried pressing the touch screen to try get it into active sync but it will not work. I also discovered if i hold down the power button to turn the diamond off the warning box comes up. This is getting very weird. Is there a way to make the phone go into active sync mode?
From previous experience if it won't go past the boot screen and a soft reset hasn't helped it will be a hard reset. The good news is that all information on the internal storage drive will be safe and not removed.
Good Luck