Help No Network Signal !!! - G1 Q&A, Help & Troubleshooting

Hi i have a brand new unlocked phone but when i insert my simcard phone is booting type the sim pincode, starts up and it says no service.
Ive tried 3 different network providers (prepaid)
Sometimes when im outside i get a signal but its very poor then when im going into a building the signal gets lost and again no service.
Im realy stuck with it cant find answers, tried everything factory reset everytime with a new simcard. I have the latest update. Phone is US version.
Thanks in advance...

Had the same problem with my wifes phone, it worked for about a month then the radio would bounce between 1 bar at boot then fade to nothing, Ive flashed 3 different radios version to it still no go. Ended up sending it in for a replacement only to find out that HTC had a small batch of bad radios in a few phones. Tmobile just swapped it no questions asked.

Should I try to flash with other radio versions and how can i do it? I live in Belgium and got the G1 from Ebay so i dont think i can return the phone. The Seller says that the phone was 100% ok... So nothing I can do about it...

My advice is to check whether the phone has been blacklisted. It's what happened to mine - bought on ebay, was working fine for a week, then just got no service. Phoned up T-Mobile and they told me that it'd been reported stolen, so I then spent a couple of days fighting with the ebay seller, but it's working fine again now.

How can i check that on T-Mobile site? Im not familiar with T-mobile....
Thanks

As far as I know you can't do it online, so just phone them. Shouldn't take too long, just make sure you have your IMEI number ready (which is underneath the battery or can be found by typing *#06# into the dialer).
Edit: Or, the IMEI number can be found in Settings -> About phone -> Status

Called T-Mobile nothing they can do about it... I said if i give you the IMEI... Answer nothing we can do about it... 13min cal from Belgium to US hmmm how much will that cost
Now I really dont have a clue what to do...
Someone else any ideas?

Nightshop said:
Called T-Mobile nothing they can do about it... I said if i give you the IMEI... Answer nothing we can do about it... 13min cal from Belgium to US hmmm how much will that cost
Now I really dont have a clue what to do...
Someone else any ideas?
Click to expand...
Click to collapse
I'm not sure how all this works, but if you're in Belgium, shouldn't you be calling TMobile Europe or something? Can a U.S. blacklisted phone not be able to get service with other providers?

Did not help calling T-mobile... Any suggestions??

Related

Help revive my dead Kaiser

I have a big problem which I hope all you Kaiser gurus can offer some advice:
I got my Kaiser two weeks ago, pop in my USA T-mobile sim card (GSM only) and it worked perfectly. I then went over to Taiwan and the device was put in Airplane mode for about 10 days. When I get back to the states, the phone no longer works; all other features of WM6 works except it the phone service.
It cannot find the t-mobile network regardless in auto or manual network selection mode. I tried the SIM card on my other phone and it works perfectly so that rules out the SIM card. I did a hard reset and it didn't cure the problem.
Question is, can the altitude or air cabin pressure somehow killed the phone portion of the unit?
What other diagnostic methods do you recommend?
Hmm I dont know if this is a good idea but emergency services like 911 should still work, even without service. And by that I mean without being signed up for service. So it might help to test 911, then hang up if it rings once. Just to see if your radio still works. If it does, then the issue might be that the phone is not configured correctly to T-mobile.
Now this is only true in the USA. I'm not sure where you are from. But given that the USA has just about the oldest infrastructure in any developed nation, I'm confident it can only be better where you are from.
No, 911 does not work. Does this mean my radio is fried? What can I do?
hmm... this sounds like a bad radio flash gone wrong... and not saying so!
I tried it with my friend's AT&T Sim and it worked perfectly. Does it mean it's the carrier's problem?
it means probably your phone got sim lock somehow. Just do hard spl and unlock it.
I'd get another T-Mobile sim card if your device works fine with an AT&T sim. I realize you said your T-Mobile sim works great in another phone, but that's the only thing that makes sense.
Ok I'll try that. Problem is, I have several other T-mobile lines and I tried those SIMS already and no cigar.
Anyone else can contribute any ideas? HTC is not support me because this is an import phone.
mutantblack said:
it means probably your phone got sim lock somehow. Just do hard spl and unlock it.
Click to expand...
Click to collapse
This is MISLEADING info !
Hard-SPL = CID unlock = ROM options
it does NOT unlock the SIM !!
hello all
i got the "no sevice" problem which looks like the same as Valleydog's.
i got my kaiser about 1 month, everything goes very well
today im in class and turn on the flight mode.
when i turn off the flight mode, it cant find the sevice any more,it tells "no sevice"
i cant dial any number including 911,86,110 etc......i swap my friends' cards they couldnt work,too
oh,just a nightmare to me, i flash the htc ship rom(which contains a radio),problem still...
could anybody help me, was it suddenly sim locked? possible?
Why such bad thing happens on me(good person)...........
KAIS130 with hspl v1,flashed many roms without problem,just this problem suddenly scares me
Sheng
This happened to me briefly the other day; running a stock T-Mobiles Vario III with NO rom flashing done to it.
I went to make a call and there was no service. The phone had been in my pocket for a while. I soft reset it and it worked after that, but took about 5 minutes before it picked up a signal... It's been fine since though.
This really sucks... I will head down to the T-mobile store and try out all their SIM cards until I find one that works.
The thing that puzzles me is that the other carrier's SIM (AT&T) works fine
Why such bad thing happens on me(good person)...........
Click to expand...
Click to collapse
Haha....im sure its got nothin to do with that....mebbe u dun pray enough
Here's an update...I tried 3 working SIMS cards in T-mobile store on my phone and it still does not get signal.
Very frustrated at this point.
My phone worked intermittently at one point but now it's dead again. What a piece of crap.
This is so annoying, and HTC have no answer regarding this issue.
It is clearly not a hardware fault!!!
I have the same problem & it is so frustrating you guys can't imagine.
I have always loved HTC machines, but I am thinking never again!
Regards
Andre'
saper747 (andre),
Where are you located and what have you done to troubleshoot the problem so far?
Did you call T-Mobile to see if they have something configured wrong on their end? If the phone works with an AT&T sim, it would seem something on T-Mobile's side wasn't right.
There is nothing wrong as confirmed by T-mobile, the same SIM works on any other unlocked phone except my Kaiser
valleydog said:
saper747 (andre),
Where are you located and what have you done to troubleshoot the problem so far?
Click to expand...
Click to collapse
I am located in Israel I have tried 7 sim cards (2 -cellcom,3 -orange,1 -02 uk& 1-t-mobile ) non of them work on my Kaiser but they do in any other phone!!!
I have done soft resets & hard resets nothing helps.
it all started after I was trying to roam to another country and a day later my battery went dead, the next thing i new it wouldent register any network ,

Need help! Compact IV WebNWalk not working.

My mums got a new compact 4 and ive been setting it up for her. But for some reason i simply cant get webnwalk working.
Ive tried using tmobiles configuration website downloader. Ive tried manualy making a new connection. Ive even tried a hard reset
And it still wont connect to the internet.
I get the H and the G icons but it just never seems to connect.
I get the:
The answering modem has disconnected
error message.
Ive even been on the phone to tmobile tech department and they dont know whats happening...
Has anyone got any clues how to fix this?
Its pretty make or break if this doesnt work we have to send this back.
Nutsy
I'm not sure if the t-mob branded diamond has the connection setup app, but check here:
Start->Settings->Connections->Connection Setup
If its there, run it and it will automatically configure the necessary settings for web n walk.
If it's not there, there is a cab file for it in these forums somewhere (I did a quick search and couldn't find it, but I know it exists)
No the apps not there...
As i mentioned before I used the webtool on tmobiles website that downloads WnW settings to the phone...
Oh to add. It does some times work on GPRS...
But most of the time it gives the error.
H so far never seems to work.
That does seem odd - GPRS and 3G/HSDPA use the same connection settings so if one works, the other should be fine as well.
Have you got any other phones to test that it's not a t-mobile fault?
No Pda phones that use data...
Btw radio version is .03
Is this a known bug?
It seems to work connecting to the gprs first time per reset... When it finds a H network thats when it screws up and wont connect to anything after that point.
Thanks for your reply in my thread (http://forum.xda-developers.com/showthread.php?t=435593&page=2). Its cold comfort to know someone else is in the same boat as me.
Have you tried the SIM in another HSDPA mobile? My SIM doesn't get 3G/HSDPA access in ANY phone I put it in. If your SIM works in another phone then you kno it's the phone not the network, but if it doesn't, it MUST be T-mob. BTW - are you in London somewhere? And are you (your mum) on a Combi package? Just curious if it's an area/package thing.
LLOYDY
yeah in london... and we have the package thats 1000 minutes or 2000 texts, cant remember if thats combi or flex sorry
i was going to go down to the shop today to say there might be a fault with the phone
NutsyUK said:
yeah in london... and we have the package thats 1000 minutes or 2000 texts, cant remember if thats combi or flex sorry
i was going to go down to the shop today to say there might be a fault with the phone
Click to expand...
Click to collapse
Why dont you just phone t-mobile support?
You seem to think i havent.
I was on the phone with them for over an hour yesterday.
Been to the Tmobile shop, and it appears its the simcard thats faulty.
Ive put there flex sim into my phone and then it would connect.... Put my sim into there phone and there phone wont connect.
And its HSDPA thats where the faults happening... Not GPRS
In the process of trying to get Tmobile to send a replacment sim
Anyway been to the Tmobile shop today... And worked out my sim is faulty...
Tryed the shops sim in my phone and it worked... tryed my sim in there phones and they couldnt connect...
The shop had no blank sims so i had to order one from customer service for free should get it in the next couple of days.
Ill keep you updated
NutsyUK said:
You seem to think i havent.
I was on the phone with them for over an hour yesterday.
Click to expand...
Click to collapse
No, I assumed you hadnt as you didnt mention it.
Sounds like youve sorted it anyhow.

Lost & Found Diamond - Help!!

Guys i lost my diamond and so had it barred with o2, i after left o2 and upgraded to vodafone to a HD
i found my diamond in my friend cars on saturday (6 weeks later!!)
i have called o2 to unbar the phone bit they cant seem to do it as i left them and moved to vodafone. BUT vodafone cant do it because the phone was locked to o2
what can i do?????!!!!!! can anyone help with some advice?????? i can prove its my phone with receipts and well they have been trying for 1 week to unblock and are still struggling....................
patterns said:
Guys i lost my diamond and so had it barred with o2, i after left o2 and upgraded to vodafone to a HD
i found my diamond in my friend cars on saturday (6 weeks later!!)
i have called o2 to unbar the phone bit they cant seem to do it as i left them and moved to vodafone. BUT vodafone cant do it because the phone was locked to o2
what can i do?????!!!!!! can anyone help with some advice?????? i can prove its my phone with receipts and well they have been trying for 1 week to unblock and are still struggling....................
Click to expand...
Click to collapse
You can try a rom upgrade or use a CID Unlocker Here Or you can change your imei through registry but i aint sure how to
its already sim unlocked but i dont know if its secuirty unlocked
i emailed olipro a while a go but he didnt respond. either he or tupisdin originally unlocked it for me i cant remember as i had a dimaond previously aswell which i sold for a touch pro, then missed so bad i bought another one
would i be allowed to change imei i thought this was illegal?
il give anything a try right now. if i security unlock again and sim unlock again will this do anything? or maybe if i flash the radio or rom again maybe???? its already hardspl
man thi sis so frustrating im angry!!
o2 just called me and said "technically" they unlocked everything there end but still it wont show signal, i tried 3 different sim cards now too
something did change - it now shows the G symbol by the signal but still no signal - there is just an "!" there
anyone?
id really appreciate some help here guys
This may seem stupid and it probably is but have you tried flashing a hard reset or maybe even flashing a new radio? I don't know if it will work but I'd certainly give it a try if I was you... You never know and you've got nothing to lose...
Hi patterns,
The only way to unbar the device is by the original provider (O2).
The provider simply places a national IMEI block so that your device can't be used anymore in the UK.
The only thing to prevent the device from being barred is by change the IMEI (which is illegal), but the info to do that isn't public (and illegal).
O2 is still the only way to unbar..
hi equinoxe,
thanks - this is what o2 are trying to do, but there is some problem because i moved provider to vodafone and then didnt keep the number, so there is something stuck in transit permanently. o2 have tried 3 times now to do this and keep telling me the same thing, i dont know what to do anymore........
i called and asked if i could change imei, the guy said it would work but he cant assist - obviously as you mention this is not legal. But in saying that is it still illegal if i do it for genuine reason?
man this is so frustrating, i finally out of pure good luck find my phone and it seems useless now!
guys o2 managed to unbar the phone but now it only works on t-mobile and o2????? it wont work on orange or vodafone, any idea why?

No service... But...

Well i bought a new G1 it came with the charger, carry case and the phone.
I unlocked it this morning as it was on T-Mobile (uk) I have now put in my Orange Uk sim card.
I have set the wap APN and thats fine. Strange this is it says no service and it wont find ANY operators. However i can use the internet perfectly fine?
Any ideas?
Please tell me the phone hasn't been blocked or whatever. I have had enough bad luck over the past two weeks as it is
EDIT : Me and my mother are both on orange UK pay monthly plans, i have unlimited data and pay £35/month she doesnt and pays £20/month i put her sim in and it connected to orange no problem. But mine however wont:S
You sure your SIM card is activated? call orange UK
Yes i am i have been using it with my contracted phone for the past 10 months... and also when i previously owned a G1 the SAME sim card worked in that one.
Thanks anyway
welshboy09 said:
EDIT : Me and my mother are both on orange UK pay monthly plans, i have unlimited data and pay £35/month she doesnt and pays £20/month i put her sim in and it connected to orange no problem. But mine however wont:S
Click to expand...
Click to collapse
You said it right there.. Works with her SIM, doesn't with yours. Problem is the SIM or service, not the phone.. Call up Orange and see what's going on.
im trying it with her sim now and i cant get anything from it:S must have been a fluke...
It really does sound like network or SIM related, but here's my last effort.. So you have internet, right? So you can register the phone, root it, install other builds? Root it if you haven't already, and try a different build. Rule out software problems that way. And if it still doesn't work then talk to Orange to make sure your account is good. At that point.. Gotta be bad hardware.
rightio well me thinks ive found the problem, rooted it and tried different builds. Tried my mums sim again and nothing, must have been a fluke... Although i didnt try calling or texting.
I have done a checkmend check with the IMEI number and guess what? its been blocked on one or more UK networks... Which i thought meant stolen. However it hasnt been reported stolen?
What should i do? should i ring up orange or tmobile and ask them to unblock it? or wont they? should i ask for a refund on ebay? what?
Not sure. Here in the US, you wouldn't have any luck getting a carrier to unblock that for you. Only the person who reported it could unblock it. Also over here, sometimes insurance companies can blacklist a phone (one that was reported damaged/destroyed) to prevent fraud - that may be why it isn't reported stolen.
Anyway, that's over here.. Could be totally different in the UK. Nothing to do but try, but do it quick so you have some chance of disputing / refunding via eBay if it doesn't work.
Right well i have e-mailed the seller asking whats the problem, i doubt hel reply so if he doesnt the next step will be to open a dispute via paypal.
Right well it turns out that my mum and dads sim cards work in the phone.... and mine doesnt.
I noticed that my sim card has a rounder chip in it and theirs has a squared chip (both orange) i then tested an 02 sim which has a rounded chip and that also does not work... So im goign to get a new updated sim that works with the phone.
Cool Hope that works!
Well yeah that ddint work... the NEW sim doesnt work ni the phone either eventhough thsi is a 3g sim...

[Q] Internet Troubleshooting

I just bought this new phone 14days ago. I got my number transferred from a prepaid to a new simcard. Everything was good until they actually ported my number to the new simcard. After that i have NO internet at all.
I have a 3G icon and can call/sms but as i try open the browser it says. The page cannot be find. Also when i turn my phone off and on it says after i dialed my pincode: Error cant apply settings to modem.
My provider is T-mobile here from the netherlands, they had some interference at the beginning at the week, but i spoke with them today and they can see everything should work. I tried to make a new APN with the guidance from T-mobile but it dosent help. Also rebooted it 4 times from fabric settings, still nothing.
Can say that i havent done anything with the phone, its not hacked/rooted or whatever. Basically in same shape as when i bought it.
I read another tread that also descripes the problem i have but these phones are rooted, and didnt really get any solution out of it.
http://forum.xda-developers.com/archive/index.php/t-995363.html
Dont know if its any help, but i can connect to the internet with my WIFI connection at home.
Does anyone have ANY idea to what i can do?
Thanks in advance!
Joe
Notice
Gstar88 said:
I just bought this new phone 14days ago. I got my number transferred from a prepaid to a new simcard. Everything was good until they actually ported my number to the new simcard. After that i have NO internet at all.
I have a 3G icon and can call/sms but as i try open the browser it says. The page cannot be find. Also when i turn my phone off and on it says after i dialed my pincode: Error cant apply settings to modem.
My provider is T-mobile here from the netherlands, they had some interference at the beginning at the week, but i spoke with them today and they can see everything should work. I tried to make a new APN with the guidance from T-mobile but it dosent help. Also rebooted it 4 times from fabric settings, still nothing.
Can say that i havent done anything with the phone, its not hacked/rooted or whatever. Basically in same shape as when i bought it.
I read another tread that also descripes the problem i have but these phones are rooted, and didnt really get any solution out of it.
http://forum.xda-developers.com/archive/index.php/t-995363.html
Dont know if its any help, but i can connect to the internet with my WIFI connection at home.
Does anyone have ANY idea to what i can do?
Thanks in advance!
Joe
Click to expand...
Click to collapse
Maybe also nessasary to mention i DID put my SIM in another device. Still same outcome. NO internet still
Well if you haven't got data on the other phone either then I am pretty sure its a sim/provider issue and has got nothing to do with your phone at all
MeX_DK said:
Well if you haven't got data on the other phone either then I am pretty sure its a sim/provider issue and has got nothing to do with your phone at all
Click to expand...
Click to collapse
Yea you would think that, they told me in the store today that was not the case. Funny thing is i tryed to switch it again into another devince, and still nothing. However, as I went into the store i got a new simcard that didnt fix the prob. Suspecting some internal flaw?
Anyway, gonna call LG and use my vip change possibility so we'll see if its the device itself or not.
T-mobile offcourse claims that its a software prob, as this often happens on first batch phones

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