No service... But... - G1 Q&A, Help & Troubleshooting

Well i bought a new G1 it came with the charger, carry case and the phone.
I unlocked it this morning as it was on T-Mobile (uk) I have now put in my Orange Uk sim card.
I have set the wap APN and thats fine. Strange this is it says no service and it wont find ANY operators. However i can use the internet perfectly fine?
Any ideas?
Please tell me the phone hasn't been blocked or whatever. I have had enough bad luck over the past two weeks as it is
EDIT : Me and my mother are both on orange UK pay monthly plans, i have unlimited data and pay £35/month she doesnt and pays £20/month i put her sim in and it connected to orange no problem. But mine however wont:S

You sure your SIM card is activated? call orange UK

Yes i am i have been using it with my contracted phone for the past 10 months... and also when i previously owned a G1 the SAME sim card worked in that one.
Thanks anyway

welshboy09 said:
EDIT : Me and my mother are both on orange UK pay monthly plans, i have unlimited data and pay £35/month she doesnt and pays £20/month i put her sim in and it connected to orange no problem. But mine however wont:S
Click to expand...
Click to collapse
You said it right there.. Works with her SIM, doesn't with yours. Problem is the SIM or service, not the phone.. Call up Orange and see what's going on.

im trying it with her sim now and i cant get anything from it:S must have been a fluke...

It really does sound like network or SIM related, but here's my last effort.. So you have internet, right? So you can register the phone, root it, install other builds? Root it if you haven't already, and try a different build. Rule out software problems that way. And if it still doesn't work then talk to Orange to make sure your account is good. At that point.. Gotta be bad hardware.

rightio well me thinks ive found the problem, rooted it and tried different builds. Tried my mums sim again and nothing, must have been a fluke... Although i didnt try calling or texting.
I have done a checkmend check with the IMEI number and guess what? its been blocked on one or more UK networks... Which i thought meant stolen. However it hasnt been reported stolen?
What should i do? should i ring up orange or tmobile and ask them to unblock it? or wont they? should i ask for a refund on ebay? what?

Not sure. Here in the US, you wouldn't have any luck getting a carrier to unblock that for you. Only the person who reported it could unblock it. Also over here, sometimes insurance companies can blacklist a phone (one that was reported damaged/destroyed) to prevent fraud - that may be why it isn't reported stolen.
Anyway, that's over here.. Could be totally different in the UK. Nothing to do but try, but do it quick so you have some chance of disputing / refunding via eBay if it doesn't work.

Right well i have e-mailed the seller asking whats the problem, i doubt hel reply so if he doesnt the next step will be to open a dispute via paypal.

Right well it turns out that my mum and dads sim cards work in the phone.... and mine doesnt.
I noticed that my sim card has a rounder chip in it and theirs has a squared chip (both orange) i then tested an 02 sim which has a rounded chip and that also does not work... So im goign to get a new updated sim that works with the phone.

Cool Hope that works!

Well yeah that ddint work... the NEW sim doesnt work ni the phone either eventhough thsi is a 3g sim...

Related

o2 sim not seen?

Hi all,
I bought an Alpine, brand new (unwanted contract upgrade) from eBay, received it today and put in the PayG o2 sim that I bought from carphone warehouse. The phone is locked to o2, as I tried my old virgin sim and got the old "Enter unlock code", but with the PayG sim, it goes straight in, except there is an exclamation mark next to the signal indicator. I can't figure out what it is. Do I have to wait, say 24 hours for the sim to receive a signal? Or is it something more suspect? I can't make calls or do anything that requires payment from the sim.
Cheers,
Karl
EDIT: I have googled, and done a hard reset. I have come across that problem of not being able to select "Prepaid" for the simcard. I'm even using an o2 sim card! Is there something else I need to do? I've seen the settings for gprs and mms, but I just need to get it so I can use it as a phone! Please help!
Can nobody help me?!?!?
Have you tried calling O2? I had no signal for a few hours last night and had the ! mark next to the aeriel symbol, maybe there were network problems in your area as well?
Alternatively have you tried the SIM in another phone to check it's been activated correctly?
You could also try SIM-Unlocking your phone using the tool somewhere on this forum (Search should find it) and try it with your Virgin SIM to see if it's actually the phone which isn't working.
Apart from that can't help.
Sorry!!!!
G
I have emailed them about the problem, and may well back it up with a call; I just don't want to be on hold for an hour listening to someone playing the trumpet with their arse.
My sister has an o2 phone, but is out at the moment. I will check with her when I next see her.
I have been looking at the all in one unlock tool in the General section, but am wary of it as I don't want to brick this phone. Will it wipe the WM2k3 OS do you know? Or is it just like an application that searches the system?
Thanks!
UPDATE: Have just decided to bite the bullet and try the all in one unlock. It worked and my XDA is now on my old Virgin Sim. I will try my o2 Sim in my sister's phone at some point. Could it be that I have bought a dodgy o2 sim?
UPDATE: I tested the Sim in my Sister's phone, and it came up with "Unregistered Sim". I then put in an unused Sim that she got as part of a promotional freebie type thing and it registered in under a minute! I'm going to take back the Sim that will not register, but before I do, is there anything else I can try?
SOLVED
Simcard refunded, am using spare that my sister had as it worked straight away.
SOLVED
Glad to hear that - I had just dug out this morning the SIM unlock program and was going to PM it to you then I saw your post.
Enjoy your phone!
G
Thanks for your help buddy! Much appreciated

Problems with Unlocked Kaiser on AT&T

I've had my unlocked HTC Kaiser for 2 months now on the AT&T Network no problems. On Thanksgiving Day, my phone decided not to turn on after I left the phone to charge overnight. I figured it did not get a good charge so I tried recharging it. It was flashing red lights near the the top of the phone. So I go into AT&T on Friday to see if its the battery or the european charger that may be at fault. I played around a few combinations in the store and it suddenly/magically turned on. (I decided to buy the charger and extra battery anyways). The employee decides that for some reason or another, the phone needs a SIM Card. Well here is where everything went downhill.
After the new SIM card, I was unable to make or receive any calls, and no access to my data plan. Sometimes, I would have full signal bars but still was unable to make/receive phone calls. I've been able to make calls on very rare occasions; especially in this room in our school. What to give? So I went into another AT&T store and noticed that they had the incorrect IMEI number down in their system,. I asked for them to fix it but they said they couldn't change it for some reason and that the IMEI wouldn't be causing the problems I'm experiencing. So I finally called Customer Service Support on the phone and supposedly they were able to change it to the correct IMEI #. But still the same issues. I've done soft, hard, master resets, take out the battery + SIM card, you name it and still the same problem! When I took the SIM Card out of my phone and put it in a Blackberry, it did work! But when I took the Blackberry SIM Card into my phone, it did not. The support team told me that indicates that it is my phone; but I clearly told them that it could also be due to the fact that the towers just aren't recognizing my device no longer.
So I spoke to HTC about this and they said its the SIM card and they wanted me to go in and get another SIM card. So I went into AT&T today and got a new SIM card but same problem. Again, same issue. So I called AT&T Customer Support today and asked them to bump me up to Level II or III support. She says she cannot do that because my phone is unlocked (from HTC) and no support for that. I gave her the rundown on how my phone was working for 2 months until they put in the new SIM card and my cell phone activity clearly show that. Then she goes on to mention that other technical service reps that have helped me in the past few days clearly have pointed the culprit to be my device and not AT&T as they have exhausted all tests. And I told her, it's like taking a brand new car to a mechanic and then get the car back not running. If you ask the mechanic what did you do to my car, he's not going to admit to anything. She says that my device isn't being recognized by the towers. So then I brought up the point of "So is it my tower or is it really my phone?". I told her it's no problem getting a new phone but if I get a new phone, will it be unrecognized by the towers again. She said yes because it is unlocked. I said what about the thousands of other people who use unlocked Kaisers or any phone for that matter as they seem to have NO problems. They basically want you to buy the phone directly from them.
In all, I've spent nearly 10 hours on trying to get this thing to rework and be able to place/receive phone calls. Whether this is due to the events which ensued after the red light indicator on Thanksgiving Day OR the fact that AT&T switched my SIM Card and caused my device to be undetected by towers (whether it was due to the fact they put in the wrong IMEI in the first place or any adjustment they made to my account) remains to be determined.
The only options that remain is: 1) Go to TMobile and try out their SIM card on my phone and see if it works. I highly doubt they too will let me do that as they consider phone unlocked and don't want to help 2) Get a new phone through HTC and hope it'll work on AT&T again.
Any ideas or support??? heheh. your help is truly appreciated
I feel you pain Brother.......
I don't have a clue how IMEI and towers can just not register your device...though....but anyhow, did you check if you have the Phone in the Dialing screen-Menu-Options, then the tab BAND on the bottom and both of them selected as AUTO? if not, then try changing bands.......
If you know that then, I'm thinking only of AT&T could have blacklisted you or some sort.......but that is highly unlikely......
I had some problem like that when i'm out of the country using Foreign Chips, and it seems the Kaiser needs a bit of time to adjust to new sims, and that can take minutes, hours...or even days......who knows what is happening as the phone is "learning"....... hope this helped you a bit....
I've been using my Kaiser for several months now and I did not register my IMEI, I just popped the sim out of my 8525 and took off running. It sounds to me like your phone has failed in some way, especially if your new sim works fine in another phone. The question now really is, where can you get a Kaiser fixed in the US? I spoke with HTC on another subject and I get the feeling that it may be difficult. I got mine from a shop in Canada, guess I'd have to go thru them.
In any case, good luck, it will be interesting to see what it turns out to be.
I second RemE -- like him, I bought a Tytn II & plugged in the SIM from an older phone (in my case a Qtek 9100 not bought through AT&T/Cingular), and have had no problems.
i had a similar problem with my 8525. I bought a Tilt to replace it, and about a week later I gave the 8525 to my son to use. neither his SIM card or mine would work in the 8525, but they worked in other phones. I brought the phone to the AT&T store and the guy there did something on his computer, then the phone was able to work. I'm not saying that AT&T blacklisted it, because I don't really know. But it took a change by the AT&T rep at the store to get the phone working again.
I have been using Kaiser with ATT for three months now with no problem. I just used the sim card from my Blackberry and so far, no problems.

Sim Vs Usim on Kaiser

Hi Guys,
My Kaiser arriving tomoz to replace aging m3100 (Orange TTyN), but as I share a business contract and need the Kaiser, we have needed to switch Sims on our phones, hence I only have a none-3g sim for my kaiser.
Question is thus;
Do I need it to be a 3G sim to use HSPDA? I understand HSPDA is 3g 1.5 or something, but wanted to clarify the issue.
If no good, how can I get a 3g sim into the phone but retain the number? Orange don't want to play ball, as I have suggested they can 'upgrade' the Sim with new code etc.? ( yes, a little knowledge is a very dangerous thing.. )
Any help and advice would be much appreciated..
Cheers
I phoned orange they sent new 3G sim two days ago though mine was on PAYG.
My old sim only got GPRS.
The new sim has a number to phone to register it. Follow the prompts...The rep will ask you for the new sim card number and apply it to your phone.
After you put the new sim card in you'll get a text telling you to switch the phone off then on... then presto HSDPA
Make sure you specify that you want a 3G sim card else they'll try and send you a normal one
Yeah I dont follow at all...
Orange are anal about sim's with devices. You should register the new sim you get with your device and they will change it to your old number within a few hours.
I'm running a Kaiser on T-Mobile and I get HSPDA whenever its available. I don't have 3G service so I think you should get the max Data connection available when its available.
Thanks for tips Guys !
As I have found on other parts of these forums, plenty of great advice given quickly ! Cheers
Just to get this straight, as its a business phone and I cant screw it or lose my number...
Problem is, as I swapped phones with my Bro who I work with, there is already a phone using the number provided on the new sim... So I cant register the new sim.
Orange are ANAL about their sims, and ANAL about removing TouchFlo (Grrr) bunch of ANAL freaks if you ask me..
Anyhoo,
Could I register the sim, and give MY number, and they will register to that number? Orange Bod says there is NOTHING that can be done, NO WY to solve the situation, but you guys are so much smarter than them...
Keep it coming ! Is it poss. to re-code the sim to 3g using a simcard reader? should I find out where Head orange guy lives and shake him warmly by the throat?

Help No Network Signal !!!

Hi i have a brand new unlocked phone but when i insert my simcard phone is booting type the sim pincode, starts up and it says no service.
Ive tried 3 different network providers (prepaid)
Sometimes when im outside i get a signal but its very poor then when im going into a building the signal gets lost and again no service.
Im realy stuck with it cant find answers, tried everything factory reset everytime with a new simcard. I have the latest update. Phone is US version.
Thanks in advance...
Had the same problem with my wifes phone, it worked for about a month then the radio would bounce between 1 bar at boot then fade to nothing, Ive flashed 3 different radios version to it still no go. Ended up sending it in for a replacement only to find out that HTC had a small batch of bad radios in a few phones. Tmobile just swapped it no questions asked.
Should I try to flash with other radio versions and how can i do it? I live in Belgium and got the G1 from Ebay so i dont think i can return the phone. The Seller says that the phone was 100% ok... So nothing I can do about it...
My advice is to check whether the phone has been blacklisted. It's what happened to mine - bought on ebay, was working fine for a week, then just got no service. Phoned up T-Mobile and they told me that it'd been reported stolen, so I then spent a couple of days fighting with the ebay seller, but it's working fine again now.
How can i check that on T-Mobile site? Im not familiar with T-mobile....
Thanks
As far as I know you can't do it online, so just phone them. Shouldn't take too long, just make sure you have your IMEI number ready (which is underneath the battery or can be found by typing *#06# into the dialer).
Edit: Or, the IMEI number can be found in Settings -> About phone -> Status
Called T-Mobile nothing they can do about it... I said if i give you the IMEI... Answer nothing we can do about it... 13min cal from Belgium to US hmmm how much will that cost
Now I really dont have a clue what to do...
Someone else any ideas?
Nightshop said:
Called T-Mobile nothing they can do about it... I said if i give you the IMEI... Answer nothing we can do about it... 13min cal from Belgium to US hmmm how much will that cost
Now I really dont have a clue what to do...
Someone else any ideas?
Click to expand...
Click to collapse
I'm not sure how all this works, but if you're in Belgium, shouldn't you be calling TMobile Europe or something? Can a U.S. blacklisted phone not be able to get service with other providers?
Did not help calling T-mobile... Any suggestions??

Help! Can tmobile shut down your service if you dont have data plan?

I was on a 5.99 data plan on iphone and switched to the g1. Recently, i noticed my internet was no longer working. Today i took out the battery and sim to clean the phone and when i put it back in, it says "no sim" when there is already a sim card.
I am able to go inside the phone and do everything, but it says no sim. I also made sure i put the sim back in right.
Can t-mobile shut down ur service if you don't have a data plan from them?
How can i bypass this?
Can they, probably. Will they, well you are kind of bypassing the system. Did they, call and find out why your phone says no sim, or go to the store.
Sounds like you broke something while cleaning. I don't think T-mobile has the ability to make your SIM unreadable OTA.
well the sim works fine on my samsung phone
uansari1 said:
Sounds like you broke something while cleaning. I don't think T-mobile has the ability to make your SIM unreadable OTA.
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Click to collapse
Your carrier can block your IMEI, they only do that if the phone is stolen or something.
To the OP, your SIM's probably broken. Go to a Tmo store and they should be able to transfer your number to a new one (that will probably take a few days).
if there is somthin wrong with the sim, then how is it that it works on my samsung t819
nevermind, i went online, logged onto tmobile, changed my phone to some cheap one and tried again and it worked, not sure wat was the issue

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