Help with disconnects/unable to connect - Touch Diamond, MDA Compact IV General

Hi,
My Diamond is really unstable when it comes to syncing it with my computer. Some times it works fine, other times it won't even connect (not recognized). When it does connect, it usually drops the connection before I can even sync anything...
Anyone know how this can be fixed? One of the posts I found suggested a bad data pin on the phone...:S

I get the same - please help us!!

USB Cable
I've had the same problem before but it turned out to just be the USB cable that came with the phone. Have you tried a different cable to see it that's the issue?
Graham

I've tried two different computers, three different OS' and three different cables :S Was hoping that an HTC adapter I had lying around would fix it, but doesn't look like it :/
Thanks for the reply, though

Related

TyTN II USB Drivers?

My TyTN II isn't being detected by on my PC.. I've tried uninstalling everything and reinstalling everything, but no luck.
Where can I find USB drivers for the TyTN II? I don't recall installing it when I first got my phone, but someone suggested it, but I can't find it anywhere.
DVS_WiNdz said:
My TyTN II isn't being detected by on my PC.. I've tried uninstalling everything and reinstalling everything, but no luck.
Where can I find USB drivers for the TyTN II? I don't recall installing it when I first got my phone, but someone suggested it, but I can't find it anywhere.
Click to expand...
Click to collapse
Are you connected via a non-powered USB hub as this can sometimes cause a problem.
Have you tried a different USB cable? I spent a day trying to resolve the same problem on my Universal a couple of years back, only to find the cable was at fault.
EDIT: Did find one other thing a few months back. I installed one of those business card scanners to my laptop and found that whenever it was plugged in, my phone was no longer recognised.. Seems the scanner was pulling all the available USB power for itself.
I've tried 3 different cables on 3 different computers
I'm not using a USB hub..
Did you try changing the advanced settings for the USB-PC connection? I have had that, when I uncheck that box all is good.
Start->settings->connections->USB to PC-> uncheck Enable advanced network functionality
HTH
DVS_WiNdz said:
My TyTN II isn't being detected by on my PC.. I've tried uninstalling everything and reinstalling everything, but no luck.
Where can I find USB drivers for the TyTN II? I don't recall installing it when I first got my phone, but someone suggested it, but I can't find it anywhere.
Click to expand...
Click to collapse
I know this may sound stupid but you are using Activesync aren't you?
I just ask this as you have not mentioned it. A WM device will not be just recognised as a USB device like a printer or other peripheral.
maherb said:
Did you try changing the advanced settings for the USB-PC connection? I have had that, when I uncheck that box all is good.
Start->settings->connections->USB to PC-> uncheck Enable advanced network functionality
HTH
Click to expand...
Click to collapse
Tried that.. didn't work also.. do you remember if you had to install USB drivers for your TyTN II when you first got it? cause I don't remember..
Farsquidge said:
I know this may sound stupid but you are using Activesync aren't you?
I just ask this as you have not mentioned it. A WM device will not be just recognised as a USB device like a printer or other peripheral.
Click to expand...
Click to collapse
Yes I'm using activesync.
DVS_WiNdz said:
Yes I'm using activesync.
Click to expand...
Click to collapse
If you have tried it with three different PC's then it does sound as if the port on the phone may be at fault.
One last question, did it work before at all?
Anyone else with any ideas
Farsquidge said:
If you have tried it with three different PC's then it does sound as if the port on the phone may be at fault.
One last question, did it work before at all?
Anyone else with any ideas
Click to expand...
Click to collapse
Yes I've been using it for 4 months and had no problems. The port on my phone works, I've been using my headset and it charges when I plug it into my PC.
DVS_WiNdz said:
Yes I've been using it for 4 months and had no problems. The port on my phone works, I've been using my headset and it charges when I plug it into my PC.
Click to expand...
Click to collapse
Take a magnifier and look at the port under a good light. See if everything looks OK.
Also check another thread close to this one regarding battery drain whilst connected. Could be that you have a damaged port and it shows different symptoms to theirs.
Someone on that thread says it costs $80 for a repair but hang about a few days, someone may come up with a better answer for you.
Hope you get it sorted.
Farsquidge said:
Take a magnifier and look at the port under a good light. See if everything looks OK.
Also check another thread close to this one regarding battery drain whilst connected. Could be that you have a damaged port and it shows different symptoms to theirs.
Someone on that thread says it costs $80 for a repair but hang about a few days, someone may come up with a better answer for you.
Hope you get it sorted.
Click to expand...
Click to collapse
Port looks fine.. but my batteries draining.. This started 2 weeks ago.. and I've been charging fine.
No I do not remember if I installed drivers or not ... sorry. Try using bluetooth connection to sync. if all fails. I have had that with my old P910
I really think there is something going on here - I am starting to see loads of threads relating to this.
I am also having problems syncing suddenly. Started about 2 weeks ago. I have dual boot on my laptop - vista/XP and my Kaiser wont sync with either anymore.
It seemed to be charging fine up until yesterday when I again suddenly couldnt charge it from anything other than the official charger. Before that I had charged it on pretty much anything - my proporta power supply, sync cable attached to a USB plug, blackberry charger.
If its hardware then there is obviously a weakness with the USB connection as so many people seem to be experiencing similar things.
Maybe time to contact HTC although after their response to the video drivers, wouldnt hold up much hope.
chrisnash said:
I really think there is something going on here - I am starting to see loads of threads relating to this.
I am also having problems syncing suddenly. Started about 2 weeks ago. I have dual boot on my laptop - vista/XP and my Kaiser wont sync with either anymore.
It seemed to be charging fine up until yesterday when I again suddenly couldnt charge it from anything other than the official charger. Before that I had charged it on pretty much anything - my proporta power supply, sync cable attached to a USB plug, blackberry charger.
If its hardware then there is obviously a weakness with the USB connection as so many people seem to be experiencing similar things.
Maybe time to contact HTC although after their response to the video drivers, wouldnt hold up much hope.
Click to expand...
Click to collapse
Yep, crishnash, I think you are seeing the same as I am..
chrisnash said:
I really think there is something going on here - I am starting to see loads of threads relating to this.
I am also having problems syncing suddenly. Started about 2 weeks ago. I have dual boot on my laptop - vista/XP and my Kaiser wont sync with either anymore.
It seemed to be charging fine up until yesterday when I again suddenly couldnt charge it from anything other than the official charger. Before that I had charged it on pretty much anything - my proporta power supply, sync cable attached to a USB plug, blackberry charger.
If its hardware then there is obviously a weakness with the USB connection as so many people seem to be experiencing similar things.
Maybe time to contact HTC although after their response to the video drivers, wouldnt hold up much hope.
Click to expand...
Click to collapse
hmm.. right now I can still charge through the computer, I hope it doesn't come to that, cause I charge using computers very frequently.
Now linked to...
http://forum.xda-developers.com/showthread.php?t=362679
If you would like to contribute.
May seem silly to ask but have ou tried rebooting your computer and soft resetting your phone? (I have to soft reset mine about once every other day or this same thing happens to me.
ajmoncrief said:
May seem silly to ask but have ou tried rebooting your computer and soft resetting your phone? (I have to soft reset mine about once every other day or this same thing happens to me.
Click to expand...
Click to collapse
I've tried that so many times, I don't even remember how many.
ajmoncrief said:
May seem silly to ask but have ou tried rebooting your computer and soft resetting your phone? (I have to soft reset mine about once every other day or this same thing happens to me.
Click to expand...
Click to collapse
Yep done the standard stuff with people for the last 8 months. Whereas it may or may not be attributable with this problem... I am trying to collate data.
Trouble is, a trend is starting to occur with damaged (PHYSICALLY) mini-USB ports that are not done by the old 'Sticking the stylus in the port'.
There is a trend of failure when using a STANDARD mini-usb connector in this port. It is a non-standard connection so if failure occurs it needs to be rectified.
Hey, I aint doin a lawsuit, I am just working on a free refurb and advising HTC to modify AS IT SHOULD BE!!!
Just for grins, try to connect via IR or Bluetooth ...

USB device not recognized:Cant connect to laptop..??

laptop no longer recognizes tilt or tytn; changed usb cables; rebooted both devices and laptop; no go..
mssg I get is "one of the usb devices attached to this computer has malfunctioned. and windows does not recognize it"; any suggestions; cannot sunc nor tether via ISharing.
tia
a in yul said:
laptop no longer recognizes tilt or tytn; changed usb cables; rebooted both devices and laptop; no go..
mssg I get is "one of the usb devices attached to this computer has malfunctioned. and windows does not recognize it"; any suggestions; cannot sunc nor tether via ISharing.
tia
Click to expand...
Click to collapse
Hi
First of all try to reinstall Microsoft ActiveSync, than in the ActiveSync options, in your device, be sure that in "Connections..." setting "Synchronize all PC by this connection" is checked and below "USB" showed!
Otherwise, if your device, when connected to the PC, also doesn't charge (if you have this option enebled on your PDA!) there is some problem on your PC settings concerning the USB! Try to connect to someother PC to test it!
Ciao
thx...
@[email protected] said:
Hi
First of all try to reinstall Microsoft ActiveSync, than in the ActiveSync options, in your device, be sure that in "Connections..." setting "Synchronize all PC by this connection" is checked and below "USB" showed!
Otherwise, if your device, when connected to the PC, also doesn't charge (if you have this option enebled on your PDA!) there is some problem on your PC settings concerning the USB! Try to connect to someother PC to test it!
Ciao
Click to expand...
Click to collapse
hello there, first n foremost thanks for your input!
Before trying out your possible solution i tried to connect and for some reason i was able to connect via the device today...??!!
i really dont know why, but will try your soln if this situation reocurrs.
NB: this happenned to me twice in the last 3-4 months, n i never figured out the cause ??
any other advice or ideas gratefully accepted.;
its probably the same as me and loads of other people - the pins have bent on your usb connector - probably caused by using non standard chargers and usb leads. Its been widely reported. The non-standard leads have too much space around them when plugged in and wiggle causing the connector on the tytn II to bend. Try using the lead which came in the box and see if it helps. and try using the charger that came with it too.
Can bent pins be fixed?
Hello -- I'm one of those people with a non-recognition problem. Is it possible to fix the bent pins? My problem seems to have begun around the time I lost my original USB cable. Now, all the cables I have -- ones that have been specifically sold to work with my HTC Tilt -- have the symmetrical, sort-of-trapezoidal mini-usb connection, rather than the rectangle-with-one-corner-cut-off shape of the original cable. I should say these cables do charge my device, but none of my computers recognizes it as a USB device.
Help?
Thank you,
J. Georgia
bent pins continued
I should add that the charging cable that originally came with my phone has the same connector shape, so I'm not sure what's going on.
USB Device not recognised
This is known to happen at times win Windows, and not just for the TYTN2 but a myriad of devices.
The fastest fix for this:
Reboot ur PC/ Laptop.
If this Doesn't help - Then add in a reboot for the TYTN 2 also.
The problem will go away for some time.
I know its annoying, but this is way faster than troubleshooting for contacting MicroShaft Support.
axeman said:
This is known to happen at times win Windows, and not just for the TYTN2 but a myriad of devices.
The fastest fix for this:
Reboot ur PC/ Laptop.
If this Doesn't help - Then add in a reboot for the TYTN 2 also.
The problem will go away for some time.
I know its annoying, but this is way faster than troubleshooting for contacting MicroShaft Support.
Click to expand...
Click to collapse
Unfortunately this is no soution for me. I seem to have this problem as well, since about two weeks.
I use two notebooks (Dell & Acer) and both do not show any activity when connecting my Kaiser to the original USB cable. The device is not even switched on when I connect it, nor does this happen when I connect it to the (original) cable in my car, which did work before.
Charging works fine, both in the car and when connected to both notebooks, but no Sync at all.
I have tried another USB-cable with the same result, so I suspect some hardware-problem causing me to be unable to copy files between my notebook and my phone and worse, rendering me unable to flash a new ROM onto it.
Who knows what to do next?
I am mystified, too. USB Charging and audio connections work. I have rebooted my computer and done a soft reset on my phone several times, to no effect. I uninstalled and reinstalled Windows Mobile Device Center. Still nothing at all via USB. Once, yesterday, I somehow got a Bluetooth connection long enough to sync, but haven't been able to since then. Even then, Windows Media and AudibleManager couldn't see the phone. The really weird thing is, I can see the phone connection in my Bluetooth manager, but even with all the proper boxes checked, I can't sync. When I try from my device, I get an empty progress box which disappears after a fraction of a second. When I try from my computer, it says the device is not connected, but doesn't give me any option to connect.
Would a hard reset help?
If so, would returning an unlocked AT&T Tilt to factory defaults lock it back up? And what do I do if it does?
Please help!
J. Georgia
I have had similar problems with my touch pro in the past, even bluetooth internet sharing eventually gave up the ghost.
I tried a myriad of leads and then eventually reinstalled active sync- which did the trick.
USB sync not working
[email protected] said:
I am mystified, too. USB Charging and audio connections work. I have rebooted my computer and done a soft reset on my phone several times, to no effect. I uninstalled and reinstalled Windows Mobile Device Center. Still nothing at all via USB. Once, yesterday, I somehow got a Bluetooth connection long enough to sync, but haven't been able to since then. Even then, Windows Media and AudibleManager couldn't see the phone. The really weird thing is, I can see the phone connection in my Bluetooth manager, but even with all the proper boxes checked, I can't sync. When I try from my device, I get an empty progress box which disappears after a fraction of a second. When I try from my computer, it says the device is not connected, but doesn't give me any option to connect.
Would a hard reset help?
If so, would returning an unlocked AT&T Tilt to factory defaults lock it back up? And what do I do if it does?
Please help!
J. Georgia
Click to expand...
Click to collapse
I've had the same problem with my first Tilt. There's multiple threads that detail this known problem. Some seem to be due to bent pins, some are general hardware failures (possibly the USB controller). There are some HardSPL images out there that have a "force usb" option enabled. This never worked for me, but it might be worth a shot for you.
...a word of warning....
If you end up reflashing your phone (via MicroSD) and the flash goes bad, you may be stuck, as many of the solutions for repairing a bad flash require you to USB sync. My first Tilt was a victim of this after a bad stock ROM flash that left my device without audio, and unable to flash via MicroSD.
replace usb board
you need to replace your usb board. It will run you less than $10 if you do it yourself. you can get the board on ebay
really? 4 years later?

usb not working (only charging and headphones)

After the positive things after getting my kaiser back from repair I also noticed a huge problem....
I can't connect via USB to my laptop. If I plug in my device it starts charging and thats all, headphones works fine also... anyone a idea, below things i've done already..
-soft reset
-turn on/off advanced network functions
-tried different cables
-reinstall usb drivers on Laptop (vista)
-tried another computer (XP 2x)
-hard resetted the device
-do all the steps over again
I'm not planning to send it in for repair again... since I live in norway at the moment (normally in NL) I already lost it for 2 months...
Anyone a good idea?
cheers
Well you said it isn't working on vista, so I am willing to bet this may not work for XP. Check to make sure that you have the USB option in Active Sync checked. Other than that, I dunno. My USB port on the phone has been destroyed, I can barely connect to Active sync, but I am still able to charge. Stinking cheap plastic connector came out, tried to superglue it back, continue to come out, now the two pins on the right are busted.

No USB connection?

For the last year I've had my Diamond, I've never had a problem (for the most part) connecting my diamond to my laptop via a USB cable.
But last night when I plugged in my USB cable into my Diamond, it said that it didn't recognize my USB device.
I blew it off thinking I just needed to reboot my computer. Turns out tonight after investigating, this is a common problem with Vista and USB's.
Anyone have a cure? I've read till my eyes bleed, I've done reboots, edited the registry, installed, reinstalled programs and drivers till I'm blue in the face.
Today I got my HD in and it won't connect either. Obviously I have a problem with my laptop but I need help.
Anyone?
Thanks,
Mark
did you try another USB-Cable? Maybe its broken or something
One of the reasons I don't use Vista
Put XP on it, but that would be an extreme solution maybe? Is there someone who has similar problems with Vista?
Thanks all but it looks like my USB connection is just dead at that connection.
I say that because it doesn't work when I switch cables nor devices, I get the same result.
Yet, when I use the USB connections on the other side of the computer, they work. Apparently that one USB connection died.
Thanks,
Mark

[Q] Can not connect to my PC

It has just stop working when a plug in my usb to my pc i do not get "Turn on USB storage" on my phone. No usb icon also. The computer does not recognize the phone.
I have try different cables, computers and OS. Also did a factory resat and putt on debuging mode on and off. Also multiple restarts with no luck. I use stock rom.
Are my phone broken?
It's probably the usb ports though you have tried with other computers ;/
or the micro-usb port of your device
dolabola said:
It has just stop working when a plug in my usb to my pc i do not get "Turn on USB storage" on my phone. No usb icon also. The computer does not recognize the phone.
I have try different cables, computers and OS. Also did a factory resat and putt on debuging mode on and off. Also multiple restarts with no luck. I use stock rom.
Are my phone broken?
Click to expand...
Click to collapse
I had the same problem and I believe it is a phone issue. I tried reinstalling drivers, different USB ports on different machines, factory resets, different cables etc. At times when plugged in the phone would suddenly wake up and acknowledge the USB connection while at others it just started charging when plugged in to USB.
What confirms that this is a phone problem rather than a PC problem is that when I connect it to my office workstation that runs on Sun Solaris, it behaves pretty much the same, acknowledging the connection randomly. My HTC Magic on the other hand always connected to both home PCs and office workstation without any issues every time.
Finally I have returned my handset and asked for a replacement.
mparack said:
I had the same problem and I believe it is a phone issue. I tried reinstalling drivers, different USB ports on different machines, factory resets, different cables etc. At times when plugged in the phone would suddenly wake up and acknowledge the USB connection while at others it just started charging when plugged in to USB.
What confirms that this is a phone problem rather than a PC problem is that when I connect it to my office workstation that runs on Sun Solaris, it behaves pretty much the same, acknowledging the connection randomly. My HTC Magic on the other hand always connected to both home PCs and office workstation without any issues every time.
Finally I have returned my handset and asked for a replacement.
Click to expand...
Click to collapse
I have returned the phone to the store. I will have to wait two weeks if they fix the problem. But thanks away
dolabola said:
I have returned the phone to the store. I will have to wait two weeks if they fix the problem. But thanks away
Click to expand...
Click to collapse
Good luck. It's a pity though as otherwise my handset worked perfectly with no reboots lags etc. I hope the replacement comes in soon and is bug free too.
I have the same issue with my macbook. Since yesterday my o2x isn't recognized by my mac.
I know it is not the usb cable, or the (micro)usb port, because when i plug the phone in at night my alarm clock on the o2x fires up (as it should).
So a connection is made, it just doesn't show "turn on usb storage" on my o2x. And i cannot understand why.
I am on the 0606 baseband, with the new FR19 ROM from Paul O'brien's Modaco (which is excellent btw).
If anyone has a solution, please let me kno
I have the same problem with my phone under modaco fr19, baseband + ril 606.
My pc is under windows vista and the drivers are installed correctly.
Awala
Update:
I received a replacement handset which was V10D 20110405 out of the box. No issues with USB connection.
Just out of interest, did any of you leave the phone connected to USB for a long time before it started failing? I used to leave it charging via USB all day at work so just wondering if there is a connection...
Update:
I earlier stated that my O2X wouldn't connect to my macbook. Yesterday I connected the O2X while on the Windows Vista partition of my mac, and it connected without any problem. After that, rebooted to Mac OSX partition, and no problem there. So I am a bit puzzeled about why, but it seems to work again.
In reaction to mparack's question, i sometimes let it load overnight via usb cable. But not a lot. I do not think that was the cause. I thought it was caused by flashing the 0606 baseband, but now I do not think that was the culprit.
Got back my phone from Telia on Wednesday. Everything worked fine. And I upgraded the phone using the LG update (Basbandversion: 1035.21_20110622) LGE version LGP990-V10c). After that the same problem! It feels like it's a bug in the software. Then they have changed the mainborad and it sounds unlikely that the new one is defective to.Goning back to Telia on Monday if they know about a bug or if you can get a new phone.
Those of you who have had the same problem what version do you have? Can I downgrade phone in anyway?

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