Database Develop

Camera not working

In all cases my camera is not working.
In some ROMS I get an exception in "device.exe". In others I don't get the exception but the camera will either way not work.
The camera gets started and I only see a black screen. If I touch the screen the camera controls come up. If I place my finger on the touch-sensitive circle the camera makes the sound of zooming in and when I press that button nothing happens. After a few minutes a popup is shown stating:
"Unable to capture photo. Unable to get frame data from camera device."
Does anybody else have the same problem?
I tried the following things (individually, not in order). HardSPL (1.40) is installed:
- Soft reset
- Hard reset
- Clear storage
- Back to original ROM (1.35 NL)
- Upgrade to 1.37 (TLR)
- Upgrade to 1.37 (UK)

Return it for a replacement or get it fixed is all im going to say...

Spawn12 said:
Return it for a replacement or get it fixed is all im going to say...
Click to expand...
Click to collapse
I already flashed it with hardSPL so I don't think HTC will consider looking for the cause.
I have encountered this error in this forum and on the web. Yet no one seems to have a solution or the problem just goes away mysteriously.
I haven't had that luck. No matter which ROM I use and no matter how much I hard reset the device the camera does not work. I just wanted to be sure what to blame: the software or the hardware. If it is the software then that should be easily fixed. If it is the hardware my warranty has been invalidated and I have to wait until I am able to reflash the original SPL.

goldme said:
In all cases my camera is not working.
In some ROMS I get an exception in "device.exe". In others I don't get the exception but the camera will either way not work.
The camera gets started and I only see a black screen. If I touch the screen the camera controls come up. If I place my finger on the touch-sensitive circle the camera makes the sound of zooming in and when I press that button nothing happens. After a few minutes a popup is shown stating:
"Unable to capture photo. Unable to get frame data from camera device."
Does anybody else have the same problem?
I tried the following things (individually, not in order). HardSPL (1.40) is installed:
- Soft reset
- Hard reset
- Clear storage
- Back to original ROM (1.35 NL)
- Upgrade to 1.37 (TLR)
- Upgrade to 1.37 (UK)
Click to expand...
Click to collapse
After one day I regive my diamond to htc for a DOA i'm still waiting...I 'have the same problem

The same occurs quite often to Polaris. HTC support declares this as common issue. Return your unit for service.

I´ve had the same problem. Does anyone have the solution???

Up
Up
Up

Why is this thread worth bumping? The answer has been given already. Send it back!

Diamond Camera Issue! Please Help

Hi Guys,
My apologies if this has been posted already, but I couldn’t seem to find anything on it.....I have had my Diamond for about 2 weeks and the camera hardly ever works. 90% of the time when i start it all i get is the Photo logo and then a blank screen. If i push the capture button, a few seconds later I get the error "Unable to capture photo. Unable to get frame data from camera device". I have done the latest HTC official update to ROM 1.93, I have soft reset and hard reset and no luck Sometimes if I do a soft reset it will work for a little bit and then just stop working again.
Any advice would be greatly appreciated!!
Thanks
Grim

you may need to install one of x-dev custom ROMs, or try hard reseting your diamond. if the problem still exist after Hard Reset, probably it is hardware trouble.
read read and read before you install Cooked roms from xda-developers. you need to do HardSPL before instaling any other ROMs

Thanks for the response!
I have hard reset the device a few times, and no luck. I dont reallt want to install a cooked ROM, I dont think I can handle it to be honest. I will take it that it is a Hardware fault and I will be sending it back tmrw. Thanks again!

Hi Grim! I have the same problem. I've installed 1.93 official ROM and even SwiftBl 7.5, I've upgraded my Radio From .05 to .08 , but my camera is still like yours.
Have you find a solution? Did HTC service Center change your device?
Thanks..

İ have the same problem and could not find a solution for it...

Dear All,
I have same problem. Camera crashes after 1 or two photo. I have black screen.
Tried many Rom's. no fix .
How could you fix ?

anyone got a solution for this problem?

is the diamond camera hopless?
no solution for this error till now?

This issue realy bugs me now. Every time I've change the OS it work for a bit then it dies. realy anoying. Anyones suggestion may be usefull.
If it is the hardware - is it the camera? Could it be just gone loose?

There´s few steps to take.
If camera works sometimes, I think, it´s not a camera problem on itself.
(IF YOU HAVE ACCESS TO PARTS AND YOU KNOW WHAT U`RE DOING)
Try this:
Exchange flex and flash (use official RUU htc).
Or:
Put phone inbootloader, disconnect flex from board (while working and booloader on) and flash.
If everything else fails, I´m affraid the PCB has internal flash IC problems.

Dont have parts but will open it and check flex. If flash is gone how come mtty does not flag some segments as bad. Checking around the web looks like I am not the only one with this problem.

all you Coders... please help us with the camera issue.
Hey guys..
this camera for touch diamond is screwing..
tried various methods.. flashed everything possible..
still no luck..
if any xda user outthere.. who has the solution for this problem..
please help up..
my device is out of warranty..
thanks

I've found out if you take the battery out for 10 secs and put it back the camera works again untill you run another app. It feels like as soon as you run something else with camera it is screwed!

Problem ,, When I turn on my Diamond it gives me a black screen and cant do anything?

Problem ,, When I turn on my Diamond it gives me a black screen and cant do anything?
Suddenly I turned on my Diamond it gives me a black screen and cant do anything ,, so any advices plz ??
Best Regards,
MsA

MsA89 said:
Problem ,, When I turn on my Diamond it gives me a black screen and cant do anything?
Suddenly I turned on my Diamond it gives me a black screen and cant do anything ,, so any advices plz ??
Best Regards,
MsA
Click to expand...
Click to collapse
Hi Msa!
Going back to your question...have you already tried a soft reset? Have you maybe installed any apps recently? you might want to uninstall those apps which could cause the fault....maybe you upgraded your ROM/Radio recently?? Try a fresh install if your problem persists..
Please tell us a little bit more....be more specific.....
Good luck mate
Kind regards
Jeroen

If none of that works (soft reset etc) you might have to do a hard reset and lose everything.
What have you done on it recently?
At what point does the black screen come on? Do you get rom info etc at the beginning?

I had the same problem
I had the same problem, I sent my phone to htc they replaced my mother board and sub board.
I think It's a well known problem and htc knows but will not recall.
Tal

if ur gonna send it back, make sure u have restored the original ROM and SPL.

Thanks Guyzs,,
All I have done is, I downloaded the latest ROm from the HTC website and the phone worked good, suddenly the screen turned black
I have tried everything to do rest (soft n hard) but the problem it when I turn on the device I cant see anything ALL BLACK, not even the first screen and when i tried to connected to the PC I couldnt run the hard reset as well cuz it says he HTC is not connected
???
Best Regrds

black screen no response
I had same problem a few times,what you have to do is take the battery out of the phone for a few seconds,and then replace it.You should be able to switch it on and it should reboot up,at least mine does.Im thinking about having it replaced,because it has goes dead with a black screen a few times and nothing works till i do the above action
ok

Thanks,
I have done that as well,, nothing works :S
thats is so baad

Is your battery fully charged..?
I encountered this once and after leaving the phone on charge for say 30 minutes, everything was back to normal. Sice you say you have upgraded ROM and all, maybe your battery is completely drained.
Hope it helps.

hey,
yea it could be from the battery

Important !!!
I resolve my problem, previously that WIFI not work. I disassamble an assamble HTC Touch Diamond and it begin work. Problem was in connectors and cables, try remove it and place again to your place. All work, WIFI, BT, GPS, Phone ......(Sorry for my english).

I have thys same problems and I most replase the motherboard

[Q] Does the camera still work ?

Hello all,
This morning i tried my camera on my diamond, but when i launch the camera app, it gives me black screen. That's so weird. I reinstalled the rom, did hard reset, but get same result. So i want know if that is software issue or hardware issue. If it's a hardware issue, will the camera app launches or not ? Thank's !

So i installed new rom, and when i try to take a picture with camera, it says this "Unable to capture photo. Unable to get frame data from camera device"
What does this mean ? Please help !

Have you tried modifying the option "Encode photos in portait mode" in Advanced config? It causes problems.
If it isn't that, I guess it is a hardware fault. Restore original ROM and send it to repair.

I ain't advanced config...I searched in google after getting the error messae above, i found many people with this issue, some solved it by installing original rom or diff ones. I tried that, but same result, that's weird. Also i can't send it to repair because i ain't guarantee anymore :S

Up..is there anyone ?

Not very helpful, but do you get LESS than a year warranty on yout location?

Have you tried switching between the rear and front camera?

I bought this phone from somebody, and the guarantee is dead at the moment. the camera worked fine for 2 weeks, now i don't know what happen.
@colossuss : Already did it, but got same thing, a black screen

Another up...

I had the same problem. Hard resets and reflashing did not help, luckily I had warranty left. My impression of this phone so far (both my own and from forums) is VERY bad and this is the last time I buy from HTC.

Pff sound sucks, camera is ****ed up...i'll not buy from htc anymore too.

New x2 camera problem

A problem as in the camera along with the flash just don't work
When I enter camera or video mode it shows me a blank (black) screen, like
the lens isn't activated, while I does show all the camera settings on screen.
When I snap a picture it gives a message that a picture couldn't be made
and a 0 kb jpg can be found in my memory.
I've already hardreset my phone, did an update through seus twice,
but no change.
Someone else with the same problem or am I missing something simple?
Any help will be appreciated.

if you installed a custom rom try going back to an official one

Rudegar said:
if you installed a custom rom try going back to an official one
Click to expand...
Click to collapse
There's isn't a hardspl or custom rom for the X2 yet.
I only used the SE update service, but before updating,
the camera also didn't work.

sounds like a broken camera. if its black but all the menu appears then most likely a problem with the lens.. theres an outside chance something has got inside onto the lens itself.