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Hi,
I've just got my Tytn II and bought seperately a T-Mobile UK SIM to use it with. When I switch the unit on I get a warning message saying "Smartchip not provisioned MM#2". I can't then connect to the network- I just the "no service" message.
The phone detects all the available networks fine, and I swapped in an O2 SIM from my old universal, and it worked immediately- so the Kaiser is working fine.
I tried Googling the error without success, so you guys are pretty much my last resort... I see from this forum that some people seem to have it working on T-Mobile UK.
I hope it's something really stupid that I'm not doing! Does anyone have any ideas on this?
I've been reading these forums for a few years now, but this is my first actual post. I know if anyone can help, you guys can
Tim
I have my TyTN II working on T-Mobile fine. I just put the SIM card in and it worked.
Maybe you have an old SIM which is not fully compatible. How old is the SIM.
It's a brand new SIM, only arrived on Friday.
I'm waiting for another unlocked phone to try the SIM on to see if it is defective. THanks for the reassurance that yours is working- it gives me some hope!
So may be T-Mobile's reasons for delaying the Vario III were actually true!!!
Mine's working fine
Old SIM as well, around 18 months old!
I can also say that my T-Mobile sim is working fine and this is about 14months old, just put it in and installed my T-Mob 3g/mms setting myself and all is well.
Can browse the web receive push email and send mms no problem at all.
must be the new sim, try activating the sim on another phone first if it has not been activated yet, and then once activated and working, put it back in the kaiser. does seem very strange though.
Same here, auto-configure settings working perfectly!
Although it seems to have setup a separate connection for Picture messaging... has yours done that?! Can i just delete that and tell it to use the normal 3G connection? :S
Try T-Mob support
Either take it back to the shop or contact them via the website, I've found them quite responsive on the few occasions I've used them.
Gordon
I found this on Expansys.nl site:
Real good phone, ... but nothings perfect
bij Anonymous - maandag 10 september 2007
Its the best ppc i've had, but not flawless like everyone loves to say. 1. The slider is implemented backwards. No, this is not just something trivial because the rotate screen button and the camera both rotate the screen wrong. Also its not convenient for right-handed people. 2. The stylus should drop in at the top, not the bottom. 3. There is no hardware control for the volume. 4. You have to buy an adapter to use regular headphones. 5. Google maps keeps losing the gps signal (although tomtom works fine). Also t-mobile can't take advantage of this phones 3g capabilities which is unfortunate. Every other review is going to say this phone is the greatest invention since god, but I just wanted to point out its not perfect. That said, I am still happy with my purchase and would recommend it.
PLease note the text in Red, what might that mean ??
Maybe it was referring to US T-Mobile, since it is supposed to use 1700 when the 3G is going live?
I haven't seen a lack of 3g mentioned for T-Mobile UK, but may be the Netherlands are different. My problem is more that I can't even get it to connetct to the network... I'm going to try the SIM in a different phone tonight and see if it's broken.
Churchill,
That is not true!
I use T-Mobile NL and subscribed to "Pocket Internet Totaal Plus" :
- Max 192 Kbit/sec download
- Max 32 Kbit/sec upload (if I am not mistaken)
- 19.95 euro / month
- Unlimited usage
My SIM card is very old, I have been using it since few years ago.
The T-Mobile NL 3G is working just fine.
I got the "3G" icon all the time and managed to test the connection with dslreports.com and got 144 Kbit/sec.
Yesterday I tested the internet connection sharing, so I connected the Kaiser to the internet and plugged it to the laptop.
It worked fine! The speed was constant 30 KBytes/sec (tested by downloading big file).
So, I confirmed you that T-Mobile NL is working fine.
PS: One thing that still puzzled me, why dont I get HSDPA (3.5G) connection??? The "H" icon. I tought that T-Mobile has HSDPA already.
Maybe if I subscribed to "Internet Totaal Plus" (1.8 Mbit/sec, 69.95 euro / month) I will get HSDPA ... but, it is toooooo expensive!
Churchill said:
I found this on Expansys.nl site:
Real good phone, ... but nothings perfect
bij Anonymous - maandag 10 september 2007
Its the best ppc i've had, but not flawless like everyone loves to say. 1. The slider is implemented backwards. No, this is not just something trivial because the rotate screen button and the camera both rotate the screen wrong. Also its not convenient for right-handed people. 2. The stylus should drop in at the top, not the bottom. 3. There is no hardware control for the volume. 4. You have to buy an adapter to use regular headphones. 5. Google maps keeps losing the gps signal (although tomtom works fine). Also t-mobile can't take advantage of this phones 3g capabilities which is unfortunate. Every other review is going to say this phone is the greatest invention since god, but I just wanted to point out its not perfect. That said, I am still happy with my purchase and would recommend it.
PLease note the text in Red, what might that mean ??
Click to expand...
Click to collapse
Gogol, thatnx for the reasurance.. I am right now on the Pocket internet Totaal woth 64kbps and once I prolong I want to take the Plus version for 19,95 since the first year is half the price.
I beleive that H icon shows only if you go to HSDPA speeds. I was able to reach those speeds of up to 1Mbps on my current subscription (pocket internet Totaal) because there was a whole in the ssytem by T-Mobile. If you get the Pocket Internet Totaal in T-Mobile shop (mind you onlyu t-mobile shop) you were able to just surf in HSDPA. That lasted about 10 months for me after which they capped the connection to 64 Kbps so I am a real unhappy man right now, so Once the Keiser is availbale by my reseller I am going to take the Plus version for 19,50 a month.....
Gogol,
Are you Dutch??
Original Issue fixed
Just a note to report that my original problem seems to be fixed. I just put the SIM card in another phone and it worked. Then transferred it back to my Kaiser and the error had gone.
I have no UMTS, but I'm pretty sure I just haven't found the right setting. Does anyone know if T-mobile UK has HSDPA yet?
Churcill, No I am not Dutch. But I live and work here in the Netherlands for couple of years already. Love the country
I can understand Dutch pretty much, but no speak
And you?
Churchill said:
Gogol,
Are you Dutch??
Click to expand...
Click to collapse
tim456 said:
Just a note to report that my original problem seems to be fixed. I just put the SIM card in another phone and it worked. Then transferred it back to my Kaiser and the error had gone.
I have no UMTS, but I'm pretty sure I just haven't found the right setting. Does anyone know if T-mobile UK has HSDPA yet?
Click to expand...
Click to collapse
T-Mobile UK allows HSDPA although dependent on what handset you signed up for with them you may not have it enabled on your account. For example if you bought say a Vario II from them then this is now enabled by default on the account. You may need to speak to 150 to get it enabled.
gogol said:
Churcill, No I am not Dutch. But I live and work here in the Netherlands for couple of years already. Love the country
I can understand Dutch pretty much, but no speak
And you?
Click to expand...
Click to collapse
I am living here since 2002 (my Wife is Dutch) I love the place.. The reason I asked is because of your screen name. Gogol was a famous Russian Writer who's works we had to learn in School (I grew up in the former Soviet Union) so that is why I am asking what nationality you are..
tim456 said:
Just a note to report that my original problem seems to be fixed. I just put the SIM card in another phone and it worked. Then transferred it back to my Kaiser and the error had gone.
I have no UMTS, but I'm pretty sure I just haven't found the right setting. Does anyone know if T-mobile UK has HSDPA yet?
Click to expand...
Click to collapse
I am using Vario II on T-Mobile UK, it DOES have HSDPA, I got the H icon. You need to ask them to activate the HSDPA service for you if they haven't done so.
Ah, I see .. no I am not Russian Gogol was picked out of nowhere
The Pocket Internet Totaal Plus (PITP) is quite nice, although the network latency is still pretty much high. Sometimes lagging for several seconds
T-Mobile NL is still the cheapest 3G provider, right? I havent checked around yet (will do after this).
Churchill said:
I am living here since 2002 (my Wife is Dutch) I love the place.. The reason I asked is because of your screen name. Gogol was a famous Russian Writer who's works we had to learn in School (I grew up in the former Soviet Union) so that is why I am asking what nationality you are..
Click to expand...
Click to collapse
Just got my new Tmobile Vario III - re badged Kaiser. But how do I enable Hsdpa (I think that's what its called). Am in London where I have heard it works but no sign and nothing in manual either - do get GPRS and 3G. Any tips?
HSDPA works straight out of the box (AFAIK). When you connect to the next it says "Connecting to GPRS, 3G..." and if your in an area with HSDPA a little "H" will apear at the top. If not a "3G" will appear in the same place.
I'm on T-Mob in UK and have had HSDPA with a connection of just under 1Mbps, though recently I haven't had it for some reason.
jbevan said:
Just got my new Tmobile Vario III - re badged Kaiser. But how do I enable Hsdpa (I think that's what its called). Am in London where I have heard it works but no sign and nothing in manual either - do get GPRS and 3G. Any tips?
Click to expand...
Click to collapse
Download KaiserTweak - see the thread at the top of this forum - there's a function on that utility to ensure HSDPA is turned on.
If the little H isn't appearing after that when you are downloading in 3G areas then you might need to check with T-mobile to ensure that you have access to HSDPA.
Not sure if I'm allowed to do this but there's a thread on another forum about this:
http://www.modaco.com/content/HTC-Kaiser-Kaiser-MoDaCo-com/260833/HSDPA-frustration-on-Vario-III/
Reportedly, HSDPA is now only offered on Web&Walk Plus - that does correspond with my recent experience since I didn't have it enabled until I upgraded to W&W Plus after which it automatically appeared without me asking...
If this is the case, I'm sure there are going to be complaints, but it really is consistent with the long-standing Web&Walk terms and conditions. The basic service was only ever intended to support light-weight web browsing and you were always supposed to pay the Plus premium before using your line to provide a mobile link for your laptop. Like many others, I broke the rules occasionally but now that I am making more serious use of my Vario III as the mobile data link for my laptop, I have gone legal and coughed up the extra few quid per month - it's still the best deal in town!
Martin
Same here I just upgraded from Web n Walk to the Web n Walk Plus package costs me an extra fiver a month but for how I use the phone it's well worth it.
im on standard w&w 7.50 per month phone, 150, and ask them to enable hsdpa, that all i did!
if they say no, phone and try again until you get someone, either clueless, or dont careless?
Apparently, since 19th November anyone one Web n Walk standard or the pay as you use service will not get HSDPA.
You need to be on Web n walk plus or Max.
Even if you call back a few times, they will put you through their tech support who have now all been instructed to deny you HSDPA.
Bad News, I'm going to complain about it.
Im on normal Web n walk - all i had to do was call T-mobile and request that they activate HSDPA on my account.
Boom.
Job done!
Is it really enabled?
OK.
I am currently on the phone to them for a second time. Both times have been told quite adamantly that HSDPA is enabled on my price plan which is the standard Web N' Walk.
I went into a bit of a rant telling them that there was no way that it was enabled and they have gone off to check with techies again. I'm guessing they are being told to say that as a standard fob off.
Will see where this attempt ends up.
Finally went through 3-4 customer service staff, a couple of first line techies all of whom told me HSDPA was enabled.
After finally insisting that they were still talking out their arses I got through to a proper techie who told me what everybody else has been saying about needing the upgrade to Web N' Walk Plus.
I then got in that lovely situation where I bought the upgrade from a shop (on their recommendation due to stock levels) and now have to go back to the shop and try and sort something out with the shop manager who will have to phone them to see what they can sort out. I am hoping that they are going to give me the upgrade for free, but we will wait and see. Will be extremely pissed-off if they make me go back to the store and don't give me anything.
The long and the short of it is that I doubt anybody is going to get it enabled anymore without upgrading. If I had bought it online or through the phone I think they would have given me the upgrade for free straight away. There was no way they were enabling it on the standard Web N' Walk for me.
I keep my fingers crossed for everybody who does have it and hope that they don't bring them all into line. I think if enough people complain as I have just done I think they'll probably enable it just to stop the barrage of phone calls.
Do your homework!
T-Mobile does NOT have a high speed data service. Your phone may show an H, but GPRS is all their network has. That's why they don't do business accounts.
Note the nationalities of the other posters -- T-Mobile in Europe does indeed have 3G. It's just T-Mobile USA that's behind for the moment; they're building up their US 3G network on 1700 MHz.
GSLEON3 said:
T-Mobile does NOT have a high speed data service. Your phone may show an H, but GPRS is all their network has. That's why they don't do business accounts.
Click to expand...
Click to collapse
Maybe that's true in your neck of the woods, but in UK, they definitely have
HSDPA (with pretty good coverage) and also business accounts
As I said before, the lack of HSDPA on basic Web&Walk is only a significant issue if you are breaking the terms and conditions... Basic rate W&W was only ever intended to support informational web browsing and email on your phone or PDA - you were always supposed to pay the Plus premium for heavier usage. I'm sure many of us broke the rules sometime, but you can't be too surprised if they take steps to plug the loopholes. £12/month for unlimited internet usage through your phone is still pretty good compared with the competition - they certainly have similar headline prices, but check the terms and conditions (particularly their definition of "fair use")
Marin
Pooper said:
Im on normal Web n walk - all i had to do was call T-mobile and request that they activate HSDPA on my account.
Boom.
Job done!
Click to expand...
Click to collapse
Lucky you, I've now tried to call 11 times and got the same message each.
"No way Jose, unless you upgrade to W+W Plus."
If your account was created before the 17th October then it seems that they can simply switch it on on your account. After that date the option isn't there for them to enable. Which is what happened to me
Just to highlight a good point made elsewhere, unless you're downloading large files all the time it's perfectly possible to live without HSDPA. I'm on PAYG and only really browse/email; the most I'll pay is £30/month. To pay £42.50 for the extra privilege of HSDPA (if you have coverage) on WnW+ simply isn't worth it!
Modgy said:
Just to highlight a good point made elsewhere, unless you're downloading large files all the time it's perfectly possible to live without HSDPA. I'm on PAYG and only really browse/email; the most I'll pay is £30/month. To pay £42.50 for the extra privilege of HSDPA (if you have coverage) on WnW+ simply isn't worth it!
Click to expand...
Click to collapse
I totally agree with the sentiment here, if you only use your phone for email & browsing, the WNW is probably good enough. I pay for WNWplus because I connect my laptop to the phone & benefit from HSDPA where available.
However the price difference between equivalent WNW & WNWplus packages is only £5 per month, so I'm happy to pay it. I can't justfy to myself the extra for WNWmax - I don't need IM & skype etc.
Could someone just clarify - If I see an "H" in the data connection, does that mean HSDPA is enabled? (on UK T-Mob). Thanks
Yes it does
Sometimes people call me and get a message saying my phone is off or out of service. But when I look at it, it often shows 4 bars of service..
When I call someone, the problem disappears temporarily, and I start receiving calls again (and I receive all the SMS's I was supposed to get at once), only to appear again later for no reason (a soft reset also solves it). It's not related to location, it also happens when I spend the day at home (where I get a strong signal).
I don't think it's a operator problem either, since my operator is known for it's good services, and other people who use "normal" phones never had such a problem.
I tried 3 different ROMs (dutty's hybrid, Hyperdragon and AthineOS) and 3 different radios (dutty's radio (1.65 something), hyperdragon's (1.70 something), and eMo radio). Right now I'm using AthineOS with hyperdragon III's radio, and almost no programs installed..
This problem happens both in 3G and EDGE mode.
Anything I can do about it?
Send it in for repair?
Seems you tried all you could...
Don't think I can send it for repair, since it's an AT&T Tilt and I'm not even in the US..
Guess I'm outta luck then
Anyone else have any ideas?
have you tried the sim in another handset, sounds like a network problem to me.
3G Network
Are you using 3G Network?
Sometime I use 3G band and even It show good signal I loose phone calls.
I changed to GSM and no phone calls loose.
This happens in São Paulo/Brazil but...
EDIT: Sorry. Now I saw that you reported this problem also using GSM band.
Thanks.
I am not sure if you're using your US SIM card in a foreign country?
Maybe you just forgot to enable INTERNATIONAL ROAMING before you left ... ?
I'm having the same problem
I seem to have started with the same problem about a week ago. A couple people complained that they called me but it rang twice and went to voicemail - My phone never rang. However, after I made a call (or apparently did something to "wakeup" the phone), I would get the voicemail notification (2 hours later).
I tried reseating the SIM card, but then it went to "SIM Card Missing". I did a hard reset, but that didn't help. I took it back to AT&T and they replaced the SIM Card. That seemed to work again, and certainly would have been a convenient fix (bad SIM card - too easy). So I've just spent all weekend reloading all the apps, but now it's happening again!!
The symptoms are; After I reboot the device, I can receive one or two calls, then it doesn't ring anymore (the caller hears 2 rings then it goes to voicemail). If I cycle the Phone radio button in the Comm Manager, or cycle power, it comes back to life for 1 call, then craps out again.
I'm just using the standard AT&T ROM (without the Bloatware after this past reset) and the standard/default radio version 1.27.12.11
The only thing that I have noticed that seems different lately is that the "Comm Manager" task is always running when I look at the running programs (which I don't think it used to) I had also recently installed Garmin XT.
The device is of course 1 yr + 2 weeks (so I assume just out of warranty)
Any help would be greatly appreciated!!!
Hmmm,
what I would try, is, to just make a hard reset, load only my contacts to the phone and run it for a while to monitor its "Incalling" behavior. If everything seems to be fine, I would go ahead and start installing an application, then monitor my device again for a while, if everything is fine I will go ahead install the next application ... and so on. That is just to make sure that no 3rd party application causes this problems.
BTW:
I don't think that GARMIN causes this problem. I used to run Garmin on my HTC too (v5.0) until I came accross SYGIC McGuider (which works much better and card scrolling is much smoother than Garmin).
Well,
to come back to the point: if you get the same problems without loading any 3rd party application on your device, then I would recommend trying another ROM (best advice: go with the HTC stock ROM). If it also happens with the other ROM then it might be hardware related and difficult to fix.
Thanks - I knew that's what I should do, I just didn't want to do it after having spent all weekend reloading and configuring it. I thought I had read somewhere about Garmin having to have the phone radio on to work, so I was hoping there was a setting somewhere that I was missing that was powering the radio down. But..... I suppose it's time to go back to common sense and just do the reset
So far it seems to be working now. I'll give it a few days with just the basics and then start reloading one at a time.
Thanks for the quick response!
Spoke too soon
looks like I spoke too soon, it's doing it again - seems like it was fine for about 3 hours, but now .....
guess it's time to try my luck with AT&T - time to see how good their customer service is
bbaydiver said:
looks like I spoke too soon, it's doing it again - seems like it was fine for about 3 hours, but now .....
guess it's time to try my luck with AT&T - time to see how good their customer service is
Click to expand...
Click to collapse
Well, I'm experiencig totally same stuff here. I don't know whats really going on. I've NEVER before had such or even simialr problem.
Ive installed stock HTC ROM. And its going again.
One question. Are you using Opera Mini maybe?
kristoff_sz said:
Well, I'm experiencig totally same stuff here. I don't know whats really going on. I've NEVER before had such or even simialr problem.
Ive installed stock HTC ROM. And its going again.
One question. Are you using Opera Mini maybe?
Click to expand...
Click to collapse
no, I was just using the default browser.
I've got nothing installed on it at this point so I'm guessing it's hardware related.
Over the last couple months I had been experiencing some strange battery drainage (not related to the GPS issues). I don't know if that was a symptom or not. It just seems like the radio is going to sleep somehow - it wakes up for a little while if I sync my email, cycle the radio via comm manager, or cycle the power.
Anyone know if there is a setting somewhere that controls that? (sure would be nice if it were that simple)
The AT&T store was basically useless, all they did was give me the phone number for the warranty department (but since I'm 2 weeks past warranty, he doesn't think they'll help me), and of course offer to upgrade me to the Fuze for $375 - no thanks!
I've had the same issue (I think). I too think that it seems to happen when I have a 3G data connection active and moving back to GPRS (non 3G) seems to make it better....
I'm on a standard UK ROM and using BTMobile as a provider.
I was driving down the motorway the other day and overtook a friend. He rang me and went straight to voicemail. I then got a text to say that I had a voicemail and rang him back.
I was running TomTom Traffic at the time so would have had a data session enabled....
I think its something to do with the data session sometimes not letting a call through but can't put my finger on anything and certainly can't find an option to change any settings...
Also, even at home, I'm constantly picking up my phone to see that it "has no signal" and the exclamation mark is displayed - so calls aren't coming through - but it then connects and shows a three-bar strength signal. Don't understand why it keeps dropping out, but I get a 3G connection at the front of my house and an ordinary G connection at the back and I think that it sometimes to stay connected to the 3G connection for data even when the phone signal is very poor and it would be better dropping that and connecting at "old" GPRS speed...
Same on the train on the west coast main line out of London. I think having the 3G turned on causes the phone signal to drop out completely more than when 3G is turned off, as the phone tries to hang on to the signal of a 3G cell and doesn't successfully switch over to the next "non 3G" cell whilst in a call.
have you tried a new radio such as NIKI's?
well, AT&T warranty was even less than useless. Home phone, Internet, and Wireless all through AT&T and the best they can do is "see if they could get me a deal on a new phone" or refer me to HTC technical support. Nice customer service AT&T!!!
HTC technical support was actually trying to be helpful, once she found out I already did a hard reset, she referred me to their warranty group. They looked up the S/N and it's still under their warranty (I guess theirs is 15 months after manufacture date). Now the only problem is I have to send it in to them to see if it's covered under warranty, and of course be willing to go without my phone for 2 weeks (and pay them a yet to be determined amount if they decide it's not under warranty).
I'd like to try a different radio, but looks like there's too much for me to read up on - I need to get the device fixed, I've already lost too much time with it being messed up and me screwing with it.
Update
so this morning I was ready to throw in the towel and send the device back to HTC. At least they were willing to help me out, unlike AT&T.
I get to work, and of course the phone seems to be working (which isn't unusual, it works for a little while then craps out). Come lunch time, it's still working (now this is unusual, it must be a fluke, I'll give a couple more hours before I package it up). 4:00 and it's still working! Now I'm starting to wonder if it's got to do with the cell towers near my house (and the AT&T store since it did it for them too).
I email my buddy who lives about 1/2 mile away and also has a Tilt just to see if he's had any similar problems. He calls me back laughing. There's 5 People in his office with the exact same problem (and not all Tilts either).
So to make a short story long....... it appears to be a problem with AT&T, NOT the device (but Thank You very much AT&T for the incredible customer care you demonstrated and for trying to screw me into buying new devices for outrageous prices)
So at this point, I'm not sure if it's that AT&T has fixed the issue across the board, or if it was the "Resync the routing" that the online chat person tried last night that finally propagated across the network (I assume so that AT&T can find my phone in order to route the calls to me).
I guess we'll see if it does the same thing when I get back closer to home tonight, but I'm relieved that it appears to be fixed.
Thanks everyone for the suggestions! Now I have a little more time to read about how I can screw up my phone on my own schedule - all the practice of resetting it and reinstalling everything, and seeing how much faster it is has inspired me
Hi bbaydiver
Did Att fix your problem? I had same issue with my tilt 8925. I tried all the orginal Att rom "same problem". After couple minute, I can't receive and make call. thanks
kwong1998 said:
Hi bbaydiver
Did Att fix your problem? I had same issue with my tilt 8925. I tried all the orginal Att rom "same problem". After couple minute, I can't receive and make call. thanks
Click to expand...
Click to collapse
Have you tied asking AT$T for a new sim card ? They do wear out you know.
denco7 said:
Have you tied asking AT$T for a new sim card ? They do wear out you know.
Click to expand...
Click to collapse
I didn't tried asking AT&T for a new sim card. but I will call them to change the sim card. Does anybody know how to disable the 3G function?
Just a "me too..."
Hello everyone. I just wanted to report that I'm having the same issues...they started about a week or so ago.
I've had my AT&T Tilt for about 8 months now (it's a warranty replacement for my first tilt, bought in July...so of course, I'm out of warranty). I recently had problems receiving calls, and then I started being unable to make calls, even though my phone shows a decent signal...anywhere from 4 bars to 2 bars. When dialing, it'll say "Dialing..." for a few seconds...and then it clicks off. A soft reset will fix things temporarily, but that's it.
I'm running the stock AT&T ROM (I'll check the version number if someone thinks it'll help), and I've tried doing a hard reset AND replacing the SIM card. Same effect.
Someone please let me know if they resolved this problem. AT&T offered me an HTC Fuze...but I'm extremely wary of other phones by this manufacturer. I'm very, VERY tired of phones crapping out on me after having just spend a couple of hundred bucks on them. At this point, I'm just looking for something reliable. If someone else here has had problems with the Fuze, please let me know...not to start any fights around here, but I'm actually thinking about going with the iPhone.
Thanks.
I recently bought an imported unlocked Diamond2. I have AT&T as phone provider. The first day I setup my data plan, it worked, since it stopped. When I call them they say that I can't have data plan with this phone since it's not an AT&T phone and that was the reason why I couldn't access internet.
My concern is: At the beginning, I worked!!! It's just a day after the activation of the data plan that it stops working; I have a feeling that they may have blocked my phone after detecting that it wasn't an at&t phone.
Also when I go do "Data Connection Setup", I can clearly select "United States" and "AT&T"...
Has anyone encounter this issue? Has anyone got a data plan with AT&T and got it to work with the Diamond2?
They killed mine too. I switched over to pay as you go for now until i can get another plan. I will not stay with a company that shafts you at every turn.
OK so it's not just an impression, they really did block the phone... Is this legal???
In any case, I'm going to call T-Mobile to know if this will work.
Unfortunately, yes they can. Most of the time they don't care but since they have contracts with the phone makers and some are exclusively with them, they don't want people to just go out and get whatever phone and use it on their network while they lose money with the contracts they have with the vendors they own. Its all about the bottom line for them and as a business its their right, although I am with you, I hate that; however, its understandable, they are out there to make money. Now I know for sure from AT&T techs that if the phone you are using is NOT on their hardware list BUT its made by one of the hardware providers they have a contract with, then they don't block it. If that helps any.
To give you an example, I have an iPAQ 910c, not a device they sell, but since they support iPAQ 6515, they don't mess with me. I had a Q9h (before my wife took it) and then my friend gave me his HK version I think known as Q9M or something crazy like that and it works fine because its still a Q. You get the idea.
OK.
So I actually got tricked by a d#[email protected]%ss at&t guy who ensured me that my phone couldn't work since it was not an 'at&t certified' phone, which made me suspicious since it first worked.
Then when I read the post of someone having the same issue, I got intrigued and I called AT&T again... with the intention to talk to a manager and to clarify the situation.
This time I ended up talking with a very nice lady, which couldn't help me much except by assuring that the problem wasn't on their side and that my phone should work if it ever worked.
So I started thinking and realized that I actually changed ONE thing between the time it was working and the time it stops working... Guess what... That ONE thing was actually the reason why I couldn't connect to the net anymore...
Back then, I was annoyed by the USSD notification message which kept popping up every hour or so saying: "Your last transaction costs you $0.00..." making by phone beeping every single time... I found that it was actually possible to disable them (http://forum.xda-developers.com/showthread.php?t=326851).
Well the problem by disabling them is actually you loose also you internet connection . I didn't realize it immediately since I had my wifi connection working.
Now I'm back to day one:
- internet work
- i'm still deeply annoyed by the USSD notification message mentioning a $0.00 transaction
There you have it. They might be money hungry corporate bastards and we may wish them to crash and burn but "sometimes" even they are not at fault and crap just happens. Glad you figured it out and its working for you and remember that although they can block the phone as long its by a manufacturer they support, its unlikely. Take care.
At least they are supporting the HTC Fuze which is a touch pro little brother of the diamond, father of the diamond2
They can't ban an uncle, right?
kandjar said:
At least they are supporting the HTC Fuze which is a touch pro little brother of the diamond, father of the diamond2
They can't ban an uncle, right?
Click to expand...
Click to collapse
They can try but you mess with my uncle, you mess with me
that's rough. Mine still seems to be working. Since I reset my phone youtube stopped working but me setting up VOiP might have jacked that up. make sure your connections are set to wap.cingular... other than that I'll let you guys know if mine shuts off.
infamouspt said:
that's rough. Mine still seems to be working. Since I reset my phone youtube stopped working but me setting up VOiP might have jacked that up. make sure your connections are set to wap.cingular... other than that I'll let you guys know if mine shuts off.
Click to expand...
Click to collapse
Don't sweat it bud, probably a setting got screwy somewhere, it happens quite easily actually. Hope you figure it out but all else fails, nothing more surefire than a reset although its overkill and hope it doesn't come to that.
WOW that really sucks. Have you made sure that you have the right settings? Don't know what they are for ATT. For T-mobile my settings did not work the first day and I was freaking out. The next day everything worked fine.
All I can say is switch to T-mobile. I have been with them since they were VoiceStream. In My 8 years with them I have only owned 2 T-mobile branded phones. The Nokia 3390 and a Rizr Beause my phone got stolen and I needed one bad. The rest of my phones have been Unlocked/Unbranded. I use the $5.99 Unlimited Data Plan Which now is $9.99 but is limited to the amount of data. I used to pay $2.99 but when I got the Rizr was stupid and signed a new contract. T-mobile has never blocked any of my services.
Wow that sound cheap! I'll definitively consider switching once my current pay-as-you-go stuff expire...
Really like the phone but no 3G and switching to Asus P835. At least will get 3G in 1900 frequency area.This one only got 900/2100. Same price..
For AT&T, don't pay the ridiculous price of a data plan, sign up for MediaNET, same exact internet and its much much cheaper. Just whatever you do, DO NOT TELL THEM you have a PDA and on the accounts page DO NOT update your phone to match the PDA, just pick a generic version of the bran you are using.
Which MediaNet plan are you talking about?
I m currently using (trying) the 20$ for 100MB per month as pay-as-you-go service; is there any cheaper one?
(I also notice that youtube doesn't work, even if everything else seems to be working fine (web access, mail, weather...))
kandjar said:
Which MediaNet plan are you talking about?
I m currently using (trying) the 20$ for 100MB per month as pay-as-you-go service; is there any cheaper one?
(I also notice that youtube doesn't work, even if everything else seems to be working fine (web access, mail, weather...))
Click to expand...
Click to collapse
The one matching your usage habits. There is cheaper one, the last I checked they had a 5.99 for 500 mb I think. You can check but I can check for you if you want, let me know.
Hi Guys,
Been searching the forum about this but cant find anything so i have registered myself to open this thread.
So, i have recently bought the HTC one from Three (Moved from o2) on the unlimited one plan. The only problem is that I cant get the internet to work, the phone says i have 4 full bars of signal with 'H' connection but the pages will not load at all. When it does work, it will work for 10 mins and then would just stop working again till it decides to stop being moody again.
I have tried switching off the phone, re inserting the sim card but the problem was still there. Therefore, I have called up Three customer services and they said that ' THIS IS A KNOWN ISSUE AND THERE IS NOT A FIX' he also agreed that I can cancel my contract (employees in the store have different opinions all together). I now have a phone which cant get online (95% of the time) and a data plan that i cannot use!
So can someone who has this phone with three network UK please tell me whether you are facing this problem? If no one is facing this problem then i am happy to put it down to the handset and get it replaced if not i will leave altogether.
Please note, web browsing on wifi is fine and when i have this issue wifi is switched off.
Thanks,
Mareen
It's do to Three being too heavy congested... I get this sometimes on my LG fone. I have 2 different APN's that I use for Three & they both do this. Try, going into Airplane mode & then back on to reset the data connection. Sadly, this will happen due to more people using Three & they can't support the amount of bandwidth.
This is what happens with Unlimited data plans. The more people use unlimited data, the more likely you will have problems connecting at peak times... thus, meaning whats the point in Unlimited?!.
IMHO, network providers should be making sure they have reliable data connections rather than aiming for 100+mps data speeds!.
nk7600 said:
It's do to Three being too heavy congested... I get this sometimes on my LG fone. I have 2 different APN's that I use for Three & they both do this. Try, going into Airplane mode & then back on to reset the data connection. Sadly, this will happen due to more people using Three & they can't support the amount of bandwidth.
This is what happens with Unlimited data plans. The more people use unlimited data, the more likely you will have problems connecting at peak times... thus, meaning whats the point in Unlimited?!.
IMHO, network providers should be making sure they have reliable data connections rather than aiming for 100+mps data speeds!.
Click to expand...
Click to collapse
Thanks for your reply but this is not just peak time issue. I face this problem all the time and the customer services person also said it's a known issue and possibly there won't be any fix. He also stated the phone gets stuck in this mode due to all the apps installed by three but if that is the case then surely more people would have flagged this up.
I just don't know what to do. This one plan is so good and everyone at work are mostly on it but how can they connect and I cant from the same location same time if it is what you are insisting about congested network?
mareen77 said:
Thanks for your reply but this is not just peak time issue. I face this problem all the time and the customer services person also said it's a known issue and possibly there won't be any fix. He also stated the phone gets stuck in this mode due to all the apps installed by three but if that is the case then surely more people would have flagged this up.
I just don't know what to do. This one plan is so good and everyone at work are mostly on it but how can they connect and I cant from the same location same time if it is what you are insisting about congested network?
Click to expand...
Click to collapse
Welcome to three UK
Sent from my HTC Incredible S using Tapatalk 2
Wow a lot of hate for 3. I am using the one on the 3 network and do not have any problems whatsoever. I get consistent good speeds between 3 - 10 mbit/s without any of the issues described.
I am in London which is very congested. I am using an unlocked htc one and not a phone provided by 3 so it is possible that it is something to do with 3s Rom. But i think it is much more likely just a bad device and you should get it replaced.
It is definitely not a "known issue" with the phone or we would have heard a lot more about it on these forums.
Sent from my HTC One using xda app-developers app
Exactly! Hence this thread. Im also based in london and this issue happened in any locations i been too! Im torn between staying with them or getting it replaced.
If getting it replaced i will lose the 7 day cancellation period.
mareen77 said:
Thanks for your reply but this is not just peak time issue. I face this problem all the time and the customer services person also said it's a known issue and possibly there won't be any fix. He also stated the phone gets stuck in this mode due to all the apps installed by three but if that is the case then surely more people would have flagged this up.
I just don't know what to do. This one plan is so good and everyone at work are mostly on it but how can they connect and I cant from the same location same time if it is what you are insisting about congested network?
Click to expand...
Click to collapse
& tbf, mine doesn't just happen on peak times either. When I worked for O2 in Pay Monthly, I used to advise customers thats why they have a fair usage in place to prevent data connection issues. Unlimited Data on O2 used to be around 2GB/3GB & anyone who used to go over a lot used to get a text to let them know of cut off there data connection for that month. I left O2 a year ago after working for them for 2 years in Customer Services in Pay Monthly, so know a fair bit about signal & data & why there's generally a fair usage in place.
Three are VERY good at marketing themselves as All You Can Eat but as more people jump onto Three's network, the more you will have data issues. What Three have said is complete crap as my fone is sim free with no bloatware & its all due to there network & NOTHING to do with what fone you have.
I am on Three's Pay As You Go £15 300, 3000 Texts & All You Can Eat Data which Includes Tethering. Soon, Three will have to either cut back All You Can Eat or build more on there infestrure...
i would suggest its a problem with the '3' device. I am on a sim only plan with '3' and using a sim free device i purchased from phones4u, the phone works fine with only the occasional slow connection which i personally put down to congestion. I am in Wiltshire and generally get around 3 to 15mb download depending on time of day and amount of traffic on the network.
Never had a problem with my one on 3! Although in Milton Keynes today it went to Roaming!!!!!!!! Still worked (roaming was turned off) off to London next week so will see what happens with mine. Still mega impressed with the phone...
No issue with my 3 device in Essex and London, although do have issue 40 floors up but I expect that!
I'm on a SIM free device with Three. Never had a data problem yet and have excellent speeds.
Sussex.
Sent from my HTC One using Tapatalk 2
mareen77 said:
Hi Guys,
Been searching the forum about this but cant find anything so i have registered myself to open this thread.
So, i have recently bought the HTC one from Three (Moved from o2) on the unlimited one plan. The only problem is that I cant get the internet to work, the phone says i have 4 full bars of signal with 'H' connection but the pages will not load at all. When it does work, it will work for 10 mins and then would just stop working again till it decides to stop being moody again.
I have tried switching off the phone, re inserting the sim card but the problem was still there. Therefore, I have called up Three customer services and they said that ' THIS IS A KNOWN ISSUE AND THERE IS NOT A FIX' he also agreed that I can cancel my contract (employees in the store have different opinions all together). I now have a phone which cant get online (95% of the time) and a data plan that i cannot use!
So can someone who has this phone with three network UK please tell me whether you are facing this problem? If no one is facing this problem then i am happy to put it down to the handset and get it replaced if not i will leave altogether.
Please note, web browsing on wifi is fine and when i have this issue wifi is switched off.
Thanks,
Mareen
Click to expand...
Click to collapse
Have you tried
1. Check the APN settings (try to delete and add again manually)
2. Set mobile network to 3G only (as opposed to the 2G/3G/LTE option)
Here I get barely 200Kbit/sec down and a megabit up, HSPA+ 21.6Mbit
In the next town I get 15+Mbit down and over 2 megabit up, again HSPA+ 21.6Mbit
Massive difference, and consistent with both places too. Three acknowledge the congestion issues and claim engineers are looking into it, but its been months.
Same speed on T-Mobile here so it's probably a MBNL site...no idea who to complain to tbh!
I get 10-20 mb dl speeds on Birmingham, never had any issues, don't really get the three hate. Been with them for 5 years.
Sent from my HTC One using xda app-developers app
Oh wow!
I'm getting the exact same problem but couldnt find anyone mentioning it so thought I must be doing something wrong!
I'm on EE (Orange) and I get cut outs quite regularly even though it shows full signal. Usually turning it on and off again or switching to airplane mode resolves it but it really is starting to pi$$ me off! :crying:
Snapperstan said:
Oh wow!
I'm getting the exact same problem but couldnt find anyone mentioning it so thought I must be doing something wrong!
I'm on EE (Orange) and I get cut outs quite regularly even though it shows full signal. Usually turning it on and off again or switching to airplane mode resolves it but it really is starting to pi$$ me off! :crying:
Click to expand...
Click to collapse
with ee its a totally different problem, there is a thread on it somewhere, its basically when you switch between 3g and 4g its cuts off,
have a look for the thread
I'm on Orange (although the phone usually shows EE) and I'm seeing this too.
If I leave my house, quite often as soon as the WiFi disconnects, I don't get a data connection. Again, I have the little "H" or "3G" displayed but I need to hit airplane mode on/off to wake it up.
Starting to wonder if it's a handset issue... I'll see if I can run some logcat next time I'm moving around. Doesn't do it all the time, if I leave work, then the wifi > H transition seems fine.
Thanks for the info guys. I used to be with three when they actually entered UK and their service was really good back then in my area. So i think this problem lies with the handset i think. Im going to pop into store and see what they say. Im just worried that if i do get a replacement it will have gap and power button problem reported by other users.
no issues at all, oldham
OK, decided to stay with three but they have promised me to replace the handset. So nice of them. I can only do this Monday as I dont have all of the paperwork with me.
I will keep you guys updated with how my new phone gets on.