Anyone sent in their Xperia for repair in the US - XPERIA X1 Q&A, Help & Troubleshooting

Question is for anyone who has sent in their xperia to get serviced in sony ericsson/pts electronics in the us. Do they keep the phone serial number and all that in a database? Reason why i asked is because i sent mine in to get repaired and they said it was out of warranty because the white sticker in the phone turned pink. But the funny thing is the batter part didnt turn pink ...
Now i want to get my phone repaired seriously and it didnt fall into water or anything like that but somehow moisture got into it.
Can i swap the label that has the phone serial and put it onto a newer xperia outer body and send it again? Or will they know that the phone was sent in already by the serial?
Thanks

Warranty is voided whenever you disassemble the phone. They have their way of knowing when you do this. So I don't think your plan woiuld work.

nah...whenever the sticker turned pink, it means is water damage...
i sent mine back b/c the button is working properly somehow, can they couldn't fix it and sent me a new one

It is VERY likely that "they" would and will put this into their database with all the data they can gather from you and the phone and the circumstance. That is what ALL companies (and others) are doing nowadays.
On the other hand, SE should have offered you to repair it and you pay for it...didn't they offer that?

they didnt, they just sent it back, no emails or phone calls.

so much for customer service

they claim its liquid damage and it caused corrosion. im told they wouldnt even repair it even if i wanted to pay them to.
this is horrid.

BuddyLee said:
they claim its liquid damage and it caused corrosion. im told they wouldnt even repair it even if i wanted to pay them to.
this is horrid.
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Click to collapse
bump it up to a supervisor tell them your battery indicator never changed color. just call a few times make sure you get the supervisors name's and details so you remember it for the next time you call. Unless you actually dropped it in water or something.
what was broken on the phone where you needed to get it repaired?

ibeQuint said:
bump it up to a supervisor tell them your battery indicator never changed color. just call a few times make sure you get the supervisors name's and details so you remember it for the next time you call. Unless you actually dropped it in water or something.
what was broken on the phone where you needed to get it repaired?
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Click to collapse
you know the problem with the headphone jack that some people even in the forums say? like the headphones jack would make the phone think the headphone is plugged in but it isnt. And with that i cant use the phone without having the headphone plugged in or bluetooth headset enabled.

Where is this liquid detection sticker located?

in the battery compartment

Also on the battery itself the two white stickers. And on the phone mother board ... near the headphone jack if i remember correctly

Related

ATT Device Service Centers vs Exchange By Mail

ok so i went to a DSC today to exchange my tilt. I stated it was stuck in that "funky colored screen" (bootloader in which i purposefully stuck it in) to get a replacement. The real reason i needed it was the plastic seperator between the pins of the usb port broke off along with the 2 left pins.. yah so i should have had it replaced when it first started having problems syncing and charging but i wiggled it over and over until it broke so dont get on me sayting its my fault thats not the point lol...the point is they told me that they didnt have any tilts in stock and pretty much just put in a request to have one mailed to me (exchange by mail) and i send mine in and since it has that usb problem ill mostlikely get charged the $450 but i can glue that plastic piece back in and cover up the damage..my question is..in the dsc they only checked the water voiding pad and they would have replaced it right then and there so is the policy the same with both services..the fee for physical/water damage? like would they have read me a disclaimer in the center and taken my phone and had it fully inspected? I was under the impression that they just eyeball it there and give it the ok like they did and youre good..so i signed the paper and should get the replacement in the mail monday...should i just send the phone they sent back to them or do the techs at the center for mail exchanges just eyeball it as well? am i taking a big chance at getting screwed? or should i just try again at another DSC location that has devices in stock after i send the replacement back?..just looking for input
pazookie said:
ok so i went to a DSC today to exchange my tilt. I stated it was stuck in that "funky colored screen" (bootloader in which i purposefully stuck it in) to get a replacement. The real reason i needed it was the plastic seperator between the pins of the usb port broke off along with the 2 left pins.. yah so i should have had it replaced when it first started having problems syncing and charging but i wiggled it over and over until it broke so dont get on me sayting its my fault thats not the point lol...the point is they told me that they didnt have any tilts in stock and pretty much just put in a request to have one mailed to me (exchange by mail) and i send mine in and since it has that usb problem ill mostlikely get charged the $450 but i can glue that plastic piece back in and cover up the damage..my question is..in the dsc they only checked the water voiding pad and they would have replaced it right then and there so is the policy the same with both services..the fee for physical/water damage? like would they have read me a disclaimer in the center and taken my phone and had it fully inspected? I was under the impression that they just eyeball it there and give it the ok like they did and youre good..so i signed the paper and should get the replacement in the mail monday...should i just send the phone they sent back to them or do the techs at the center for mail exchanges just eyeball it as well? am i taking a big chance at getting screwed? or should i just try again at another DSC location that has devices in stock after i send the replacement back?..just looking for input
Click to expand...
Click to collapse
Here is a brilliant idea BE HONEST
Honesty may lose him $450 though (that is a lot of money for some of us).
Here's an idea, try using a return key every once in a while
did you miss where i said dont get on me about this? lol i just want input and facts
oh and i WAS honest over the phone before i put in a claim and went to the DSC and stated that HTC had changed the usb ports from pins to contacts but they have no such thing in their files nor reports of these usb ports having problems which as you can see all over this forum the first generation of usb ports on the kaiser SUCK hence the reason they were replaced..therefore it would be considered physical damage so im screwed for being honest even though its HTC's fault..
Ok, wanna know why i said be honest.
-return key- f.u.
I if you know my job postioin with AT&T you can take this info to be very truthfull. If they see ANY damage to the phone you WILL be billed. If the person from AT&T does not notice the damage, then when it gets sent back to HTC and they see damage, they will backcharge att. Then guess what? you get the charge. That is why i said be honest. I was not being a smart ass.
It used to be nobody really cared, but now you will get caught. In all seriousness i was looking out for you. But what the hell sent it back and test your luck.
But be honest and tell them it is a known problem and back up your case with printouts of the known broblem. I think you will be suprised how well they will accomodate you.
elypsar said:
Honesty may lose him $450 though (that is a lot of money for some of us).
Here's an idea, try using a return key every once in a while
Click to expand...
Click to collapse
honest
is
a
moral
issue
you
seem
to
lack
so should i bring it back to the dsc and explain to them or call the phone center. . and i wasnt trying to be a jerk. . you didnt have to say f.u. i appreciate your advice
ok well i called an explained myself and they said no matter what you have if the port is damaged its damaged and out of warranty...yay im screwed lol
The f.u. was not directed at you.
Call back and speak to a supervisor, I am aware of the problem and so are certain techs and warranty reps at att. Call and speak to a supervisor. if that gets you nothing than call cust care and complain.
warranty 800-801-1101
cust care 800-331-0500
even call data device support (THEY KNOW ABOUT IT)
dont have the number.
thnks alot for the help i really appreciate it...
yah i spoke with data device support, they transferred me to them..ive actually spoken to them in the past for this issue as it happened a while back and i just dealt with the no syncing but i had to finally go back to warranty exchange because i finally broke the top left pin (+5v i believe) from smashing it in with the usb plug as the plastic seperator isnt in place to protect the pins..
the warranty exchange always sends me to data device support. Well i think its the same place your talking about...they called them high end device technicians or something along those lines...
ok got shot down again lol...well i TRIED to get to a supervisor and explained my WHOLE shpeal 2 more times for a total of 5 times now...so tomorrow im going to try again and DEMAND to speak with a supervisor..
tonight i just thought maybe just maybe this tech would understand and know but she insisted that she checked all documentation and that this issue is NOT a known issue and referred me to htc to get a repaired or customer support to get a new handset lol so ill give it a go tomorrow..
i just really hate having to explain it all because its so complicated unless i can show them pictures of the differences in each usb port and try to help them comprehend that htc obviously changed the port for a reason...
ok so thanks to the advice of k8nds (honesty) worked and i dont know WHY i didnt think of it before...not really the honesty part lol but the calling att and talking to them..i had forgot that i had talked my way out of an early disconnection fee with my prior agreement. That is somehwat relevant but what im getting at is ATT is there for your customers...if you make yourself seem that important to them...theyl do anything for you like many on this board have attested too...so the elevated rep (after speaking to 5 techs) let me know they will note the usb issue and if there is a charge for the detection of it it will be credited back.. so HOPEFULLY the replacement i recieve tomorrow has the revised usb port..
KD8DNS said:
honest
is
a
moral
issue
you
seem
to
lack
Click to expand...
Click to collapse
Calm yourself kid. My comment about using a return key wasn't even directed at you, it was directed at pazookie's first post.
pazookie said:
ok so thanks to the advice of k8nds (honesty) worked and i dont know WHY i didnt think of it before...not really the honesty part lol but the calling att and talking to them..i had forgot that i had talked my way out of an early disconnection fee with my prior agreement. That is somehwat relevant but what im getting at is ATT is there for your customers...if you make yourself seem that important to them...theyl do anything for you like many on this board have attested too...so the elevated rep (after speaking to 5 techs) let me know they will note the usb issue and if there is a charge for the detection of it it will be credited back.. so HOPEFULLY the replacement i recieve tomorrow has the revised usb port..
Click to expand...
Click to collapse
Well im glad it worked out for you. And you did not have to lie!!!

Need help asap

So here's the deal, a few days back water was spilled on top of my phone with no apparent damage. initially it turned on, but started to slowly act up.
what warrenty do you have? lol, if you pay that extra 5 bucks you can bring it in and replace it for free for any self damage. dont worry so much.
navdroid said:
what warrenty do you have? lol, if you pay that extra 5 bucks you can bring it in and replace it for free for any self damage. dont worry so much.
Click to expand...
Click to collapse
uhm the detuctable for an insurance claim is $130 there bud.
mallen3000 said:
So here's the deal, a few days back water was spilled on top of my phone with no apparent damage. initially it turned on, but started to slowly act up.
the water damage indicator is fine. but here's the problem...
my little brother lives for this website and found a way to customize my phone so that some images pop up when i turn the phone on. that's great and all, but now that i'm returning the phone for a new one, i need to get all of that off of there so they know that the phone wasn't messed with as far as the warranty goes. the issue we're having is getting past the point of the images in order to reset the phone. when i put his g1 battery into my g1 it works only up to the point of the second image.
can someone, anyone please help me with this?
do i install something and just crash the phone?
do i take out to my driveway and run it over so it doesn't turn on?
basically, i need help getting this custom feature off my phone so that i'm able to have a phone sent back to me.
thank you.
Click to expand...
Click to collapse
is the water damage sticker red or white?
red means water damage.
whatever the color is, when you call tmo, tell them it's white.
the charge you'll get in the end will be cheaper than initially saying it's red.
on some phones, there are more water damage indicators on the inside of the phone as well as behind the battery.
find the .nbh file in the rooting thread and flash that to your phone, if you are in us it's the RC29 file and in UK it's the RC7 i think
mrcrs said:
is the water damage sticker red or white?
red means water damage.
whatever the color is, when you call tmo, tell them it's white.
the charge you'll get in the end will be cheaper than initially saying it's red.
Click to expand...
Click to collapse
Listen to this man. Out of warranty fee is $100. Insurance deductable is $130.
mallen3000 said:
So here's the deal, a few days back water was spilled on top of my phone with no apparent damage. initially it turned on, but started to slowly act up.
the water damage indicator is fine. but here's the problem...
my little brother lives for this website and found a way to customize my phone so that some images pop up when i turn the phone on. that's great and all, but now that i'm returning the phone for a new one, i need to get all of that off of there so they know that the phone wasn't messed with as far as the warranty goes. the issue we're having is getting past the point of the images in order to reset the phone. when i put his g1 battery into my g1 it works only up to the point of the second image.
can someone, anyone please help me with this?
do i install something and just crash the phone?
do i take out to my driveway and run it over so it doesn't turn on?
basically, i need help getting this custom feature off my phone so that i'm able to have a phone sent back to me.
thank you.
Click to expand...
Click to collapse
Do what the guy said above by putting dreaming.nbh on your phone, it actually sounds like your phone is stuck in a boot loop and might have nothing to do with water. If downgrading to RC29 does not work, you will have to reflash the stock boot.img and you can find that information under themes and wallpapers>custom boot images.
two ways you can do that through adb, or through terminal emulator. terminal emulator might be easier for you, should all be in the link posted below.
I actually think it would be funny to send a custom boot screen back to tmo or htc but thats besides the point.
http://forum.xda-developers.com/showthread.php?t=467693
you can also do what i did and told tmobile that the wifi doesn't work and its covered under htc warranty.
good luck.

Where to buy a daughter board?

The microphone in my g1 doesnt work, only a tiny faint crackle when you blow into the mic hole. I think if i replaced the circuit board in the 'chin' it should resolve the problem.
Does anyone know where I can buy this part?
I know this probably isnt what you want to hear, but I sent a BADLY trashed G1 in to HTC for repair thinking it would not be covered and they fixed it right up for free (and within a week!). All should still be under warranty still, and they take care of the phones that T-Mobile wont.
Thanks for the quick reply, I cant do that however, since my warrenty is void (I bought the device 2nd hand from ebay) and someone has already opened it up.
mine had been opened (several times!), voided, and damaged. I told them it was a craigslist phone (which it was) and they happily gave me a RMA number. Seriously, call them! They are there to service phones that Tmobile wont cover.

Nexus One swap, Will they charge me for unlocking?

Did any of you here swap your phone with HTC and your phone was unlocked?
My phone's defects are obviously hardware: Power button failing and Screen has a gap around sides, (Dust gathers around screen everyday, have to clean manually).
Can they charge me for unlocking and rooting it, even though these issues are hardware specific? Anyone has a story to share?
During the call, the HTC Rep told me that "we will charge your credit card for any non-warranty problems." Does unlocking count as one?
yes they will charge you for having your phone rooter,cause is out of the warranty that's what they told me over the phone...
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
I just had my Nexus One (unlocked bootloader) replaced through HTC without a charge for a similar hardware defect. When I called, I didn't mention anything about it being rooted, nor did he ask. I received my replacement, HTC received my defective unit, and I was told my ticket was closed with no charge on my account.
The replacement I received has a new defect and I'm currently awaiting another replacement to swap it out as well. I don't think they care, but I wouldn't parade around talking about it. Just be courteous and flash everything back to stock as much as you can.
Ok, thanks for the info! It would be great if they didn't charge me for this.
Please keep us informed on how everything turns out. Several people have said they've had no trouble. It would be nice to get a list if reasons for RMA with success rate. I have a fairly strong feeling as long as it's hardware related and involves no root caused problem (led from n1 torch, speaker from louder music, etc.) the rate would be pretty high. HTC really, in all the times I've had any problems has been one of my favorite call centers to contact.
I have successfully swapped my phone. I had the dust under screen issue and i called them up. Not questions asked about unlocked. I got my phone and they waited a week or so and i saw my ticket was closed. Now im calling back because my replacement one now has dust under the screen also.
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
Coderedpl said:
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
Click to expand...
Click to collapse
I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
I got mine on craigslist too, not that AWESOME of a deal since i pretty much just got the phone (the charger barely charges) and the usb i got from a small cell store at a mall doesnt work...pfftt
so I need: Data cable, charger & car charger.
bleh
futango said:
I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
Click to expand...
Click to collapse
you didn't have to show proof or purchase/receipts?
blt51 said:
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
Click to expand...
Click to collapse
I'd like to know the answer to this too. My phone has a stuck pixel but I also dropped it and now there is a crack in the screen. I'm wondering if they'll charge me for the swap.
I've had my N1 replaced almost 5 times, so I have some experience with this. Everything was perfect with my first phone except for one dead pixel, which was only visible from certain angles. However, considering the price that I paid for the phone, it wasn't acceptable from my perspective.
I read a lot about people having successes with replacements so I decided to do a swap. My recommendation is to think about doing a swap very carefully. Each time a replacement was sent to me, I found new problems with the phone.
For example, one replacement had a weak vibrate while another had a camera that took oversaturated photos. One of the phones had minor scratches on the screen. Another replacement turned out to be the replacement that was sent to me which I sent back (but with a different sticker and IMEI).
So I think that if the phone is not damaged significantly, such as huge cracks, they will not charge you any fees. So minor scratches on the phone and "normal use" damage is fine.
Also, if you purchased your phone from someone else, you will still be under the warranty and do swaps. I've asked this through the phone twice and both times I was told that they decided to honor warranty transfers.
HTC gave me a new one was well with unlocked bootloader. The problem with my phone was a software issue too. No questions asked.
This is great to hear.
I traded my iPhone 3GS for a N1 on craigslist only to discover it has some sort of hardware problem - Strange rebooting - not sure if it's heat related (doesn't seem so) or bad RAM (I've seen many reports). Went the replacement route (that's another story all together - http://forum.xda-developers.com/showthread.php?t=698156) and am awaiting the new unit. Just got my return shipping label, hopefully they wont charge me either!
x986123 said:
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
Click to expand...
Click to collapse
I had my Nexus One rooted and it was sent it to HTC for "power button failure" and they fixed it for no extra charge. Came back with a more firm-feeling power button and relocked.
They tried to charge me but after some reasoning with the right person on the phone they dropped the charge. You can also file a ticket with the Google Sales team and they will make sure you are not charged if you have a manufacturing defect unrelated to your phone being unlocked.
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
adamhlj said:
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
Click to expand...
Click to collapse
Hey, I would try calling HTC again and talk to another representative if you want to do a swap for a replacement; sometimes the customer representatives tell you what they know and so they give different responses.
The warranty specifically says:
If you have engraved your phone with a personal message, the device that you receive will not include the engraving, and the engraving on the defective device will not be sent back to you. If you want to keep your engraving, you can opt for the express repair option.
Click to expand...
Click to collapse
That is, unless you want to keep the engraving.
Good luck!

Can flashing any frimware/software change IMEI number? [changed board @repair shop? ]

I know stuff like converting devices from htc sense to google play edition and so on
friend of mine took his phone to a repair shop for screen replacement
but they were unable to change screen as they claimed new screens didn't work on it and they tried flashing a frimware ,[it was sprint frimware as i checked with the old broken screen ]
so he called me if i knew a good place to fix his phone , so i took it to a phone shop i know , they replaced screen
camera was not working after I received the fixed phone , it had same sprint frimware as the old one i checked the imei it was Sprint one , so I called him and asked if he have the phone box and send me Imei labeled on the box.
it was different imei , they changed the board right? [as this board camera is not working ]
zhiarw said:
friend of mine took his phone to a repair shop for screen replacement
but they were unable to change screen as they claimed new screens didn't work on it and they tried flashing a frimware ,[it was sprint frimware as i checked with the old broken screen
Click to expand...
Click to collapse
No reason to flash the firmware for a screen change unless something else was going on also. If a hard YES was not given to flashing the firmware, he has standing for a lawsuit if it is that critical. No reason to flash the firmware for a screen change.
it was different imei , they changed the board right? [as this board camera is not working
Click to expand...
Click to collapse
They might have changed the board. Flashing the firmware sounds like a cover because someone didn't want to admit their mistake and eat the cost. They might have found a model like the one in question and used it as a donor. IMEI not the same as the box is almost proof. More correlating numbers are needed to prove that. Still might not be able to prove a board change without disassembly and inspection because of the firmware flash.
smith901 said:
Still might not be able to prove a board change without disassembly and inspection because of the firmware flash.
Click to expand...
Click to collapse
I will open up the device where to look?
edit: I opened it up they changed the mobo there is no heat shield and no screws at all they taped it down , i am pissed right now , what can i do about it ?
zhiarw said:
I will open up the device where to look?
edit: I opened it up they changed the mobo there is no heat shield and no screws at all they taped it down , i am pissed right now , what can i do about it ?
Click to expand...
Click to collapse
Hope you got a receipt for the service and kept whatever paperwork you signed for the work done. Hope you took pictures of the process. Taking it to another cell phone shop for them to disassemble and check would have been better as they are independent of the initial problem. Take your proof to them and ask them to replace what they messed up with a "non-hacked" together phone. They will lie and try to turn the issue around or just deny it all together.
I would let them know that it is a safety liability issue with no heat shield, screws and taped down parts. They are legally liable if the phone catches on fire and burn a house down because of their shoddy work. A mechanic is responsible for the damage to a car if he didn't repair the brakes as any mechanic would is responsible if the brakes go out and a accident happens. Same principle here except with phones. All expenses you made/make to get the phone to a proper condition need to be reimbursed by them. All other expenses need to be made by them to correct the mistake they made. Do it right or do it twice, bottom line. Don't take a replacement from their stock because you know what type of work they do.
If they don't want to get it right, blast them on the internet so no one will go to them. Keep it simple and business and don't make it personal with attacks. Just state the facts. Get them to publicly lie or admit their mistake. You can write to them also to get a paper record of what happened. Doubt that they will write back. You need some type of record of what happened. This might be enough to get them to replace it with something not from their stock or enough proof to take to a court. You might get expenses plus damages.
I'm no lawyer, just what I know from repair work on cars and computers. I have broke simple stuff and had to buy new parts not related to the repair just to do the repair I was paid for. That's the nature of repair work no one likes to talk about. No one likes to be taken advantage of.
I'll be shooting for a new phone or money to get a new phone.
smith901 said:
Hope you got a receipt for the service and kept whatever paperwork you signed for the work done. Hope you took pictures of the process. Taking it to another cell phone shop for them to disassemble and check would have been better as they are independent of the initial problem. Take your proof to them and ask them to replace what they messed up with a "non-hacked" together phone. They will lie and try to turn the issue around or just deny it all together.
I would let them know that it is a safety liability issue with no heat shield, screws and taped down parts. They are legally liable if the phone catches on fire and burn a house down because of their shoddy work. A mechanic is responsible for the damage to a car if he didn't repair the brakes as any mechanic would is responsible if the brakes go out and a accident happens. Same principle here except with phones. All expenses you made/make to get the phone to a proper condition need to be reimbursed by them. All other expenses need to be made by them to correct the mistake they made. Do it right or do it twice, bottom line. Don't take a replacement from their stock because you know what type of work they do.
If they don't want to get it right, blast them on the internet so no one will go to them. Keep it simple and business and don't make it personal with attacks. Just state the facts. Get them to publicly lie or admit their mistake. You can write to them also to get a paper record of what happened. Doubt that they will write back. You need some type of record of what happened. This might be enough to get them to replace it with something not from their stock or enough proof to take to a court. You might get expenses plus damages.
I'm no lawyer, just what I know from repair work on cars and computers. I have broke simple stuff and had to buy new parts not related to the repair just to do the repair I was paid for. That's the nature of repair work no one likes to talk about. No one likes to be taken advantage of.
I'll be shooting for a new phone or money to get a new phone.
Click to expand...
Click to collapse
he cept on denying , he told me that he removed the heat shield
anyways thats not my phone , if it was mine I would sue them thanks for replying have a wonderful night / day stay blessed .
zhiarw said:
he cept on denying , he told me that he removed the heat shield
anyways thats not my phone , if it was mine I would sue them thanks for replying have a wonderful night / day stay blessed .
Click to expand...
Click to collapse
If he admitted to removing the heat shield, he might as well admitted to the rest.
Glad I could help somehow.

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