Database Develop

ATT Warranty Exchange experiences

Just wondering if anyone can share there experiences with the exchange program through att..like what HAVE you gotten away with and what HAVENT you gotten away with and got slapped with the $500 charge lol

I followed the the warranty return thing on this forum, and I got no problem. I had seriously scratched the screen of the phone. I told the manager before sending it to quote she said its "normal wear and tear." But my speaker of the phone was messed up. On that same phone the void button and some ddamage as I was playing with it, I didn't what it was, until I found out later that its to open up the phone.
So, I got away with two major linear scratches on the screen which made writing with the stylus impossible. And I had damaged the button. But I told the manager of this before I sent it in. Or the High_end PDA department.

pazookie said:
Just wondering if anyone can share there experiences with the exchange program through att..like what HAVE you gotten away with and what HAVENT you gotten away with and got slapped with the $500 charge lol
Click to expand...
Click to collapse
what did they find wrong with the phone???
i just sent one they sent me, the first time, i put it into the boot loader and noticed that the SPL was HardSPL, it scared me a little and well the screen cracked while i was looking at it an hour later, the phone rang so i looked and the caller ID and suddenly there was a broken screen on my tilt. not sure if they are gonna say anything about hard SPL but it came that way.
(part of me hopes i was holding someones old phone from this site)
oh yeah and this probably shoudn't be in ROM developement, ask a mod to move it to general

oh im just wondering..i was reading a post about putting the old att spl back on for an exchange and someone replied about how theyve returned 6 tilts with major problems all of which should fall outisde of warranty so i just thought id ask as i have a slight problem myself but its not keeping my kaiser from working and i opened a ticket with HTC directly as they dont screw you if you fall outside of warranty...my usb charger was getting a full contact and i had to bend it up and down to get it to stay charging (shoulda just sent it in then lol) and finally the plastic seperator of the pins broke out and then i bent in a pin a few times and that broke off..so i opened it up and soldered it back in and it eventially popped off again so i was thinking i could just squeeze the plastic piece that broke off back in as it wont come out unless you use needle nose pliers and sliding that pin back in..

I did a warranty return not to long ago. Phone was stuck with the radio from hell 1.65.17.10 and didn't have the friendly FrankKaiser that Jockyw2001 developed. Never had an issue with AT&T saying that I had altered the phone in any way. I flashed back to the original shipped ROM. Change the SPL to 1.56 the original one that it came with. I then re-flashed the original shipped ROM. When the ROM flash completed at 50% I unplugged the phone. This way on the phone will only go to the bootloader.
I actually just did a warranty return again today. Had some scratches on the screen that were really bugging me. There weren't big but definitely a nuisance for me. Told them the phone was stuck on the bootloader, or as I put it in "in this three color screen with Red, green, white." They issued a warranty replacement right away.

AllTheWay said:
I did a warranty return not to long ago. Phone was stuck with the radio from hell 1.65.17.10 and didn't have the friendly FrankKaiser that Jockyw2001 developed. Never had an issue with AT&T saying that I had altered the phone in any way. I flashed back to the original shipped ROM. Change the SPL to 1.56 the original one that it came with. I then re-flashed the original shipped ROM. When the ROM flash completed at 50% I unplugged the phone. This way on the phone will only go to the bootloader.
I actually just did a warranty return again today. Had some scratches on the screen that were really bugging me. There weren't big but definitely a nuisance for me. Told them the phone was stuck on the bootloader, or as I put it in "in this three color screen with Red, green, white." They issued a warranty replacement right away.
Click to expand...
Click to collapse
yeah cause we don't know about the magic we can do with the "pretty rainbow screen" come on ATW you let a few little scratches bug you. i'm still waiting for them to send me one that works, i've sent back three and i still have the original that i bought. two broken usb ports and a broken screen good job at&t for being incompetent

Has anybody done a warranty replacement and convinced them to send a new one and not a refurbed?

kareem9nba said:
Has anybody done a warranty replacement and convinced them to send a new one and not a refurbed?
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Click to collapse
actually yes, well they say they will be sending it when the get the phones i just sent back. i talked to Christina and she told me that the phone they will send me next will be the tilt as it comes out of the box, including the software cd, usb cable, stylus, battery, and back cover. i will confirm when i recieve it but they tell me it will be brand new

Well, after I figured out my ROM issues. My phone had some problems with continuously soft resetting. I suspect a bad memory block. I made it clear through out my conversation with the rep that I took really good care of my phone and that I don't know how people can throw their 400 dollar phones around like they are nothing. I also made a point to say my battery seemed to be going bad and that I had done some research about Li-Po batteries going bad and that this seemed to be a classic case. I asked if there was anyway she could send a battery with the phone. (Just so you know, when you call warranty replacement, it seems to me they have two options, send a refurb, or send a full kit) So, she said she could send me a full kit and it is otw now. That is a good thing because my phone wont boot now. I think whether you get caught with a bootloader that is different than OEM kinda depends on who receives the phone on the other end. I'm sure they are SUPPOSED to check that, but I'm sure they can get away with not checking it, and I'm sure there is no incentive for checking it.

tubaking182 said:
yeah cause we don't know about the magic we can do with the "pretty rainbow screen" come on ATW you let a few little scratches bug you. i'm still waiting for them to send me one that works, i've sent back three and i still have the original that i bought. two broken usb ports and a broken screen good job at&t for being incompetent
Click to expand...
Click to collapse
They could have said F.U., you broke it we are not resposible.
My phone got stuck in bootloader while doing a rom update.Called AT$T, they sent me through three techs, my answer to all there suggestions were " did it ", " did it ".
Three days later, they sent me a refurb ( in perfect condition ), in the box was the phone, a return mailing label/postage, even a new piece of tape to seal the box. Put the phone in,sealed the box, put on the label, dropped it in the mail box. End of story. The new/refurb has worked great ever since.
Could not have been easier or more pleasant.

So far it has been very positive even when my phone was technically out of warranty they replaced my TILT (not a cheap phone)
I have done 4 returns via mail and 1 by going to a local AT&T Warranty exchange center. NO PROBLEMS, I did revert back to original ROM but I am sure they didn't check. store replacement was in and out in 25 minutes. ( 10 minutes after my phone was looked at they just gave me a new one ).
AT&T You do have great warranty service I will give you that.

so all sounds good i should just stick my device in bootloader mode and send it back?

i can only revert back the rom as i cant sspl it so it shows hardspl AND security unlocked at the top..think thatl make a difference?

My miniUSB port was broke, wouldn't charge or sync most of the time. I called AT&T told them what was wrong and they said they'd send me a replacement. Once the replacement got here, I reverted my phone back to at&t ship specs, sent it back to them and all went well.

My girlfriend and I both had the Hermes, unlocked w/ cooked rom. They physically broke to a point it was hard to revert them back, but eventually was able to, we got 2 brand new Kaisers for $50 a piece. I'd love to know if I can 'loose' this phone and get a new kaiser for another $50 then sell the one i've been using for a couple of months for 2 or 3 hundred. If anyone has done this or knows how let me know!

I recently had to send in my Tilt and recieved a refub in the mail and everything went very smooth. Customer service was good and fast.

just returned 2 8525's and they sent me a tilt, first 8525 white screen problem, second one wont continue installing rom above 12%. awesome hardware warranty service.

wow they upgraded you to a tilt, thats amazing

warranty
as long as the phone isnt in more than one piece and the liquid indicator under the battery is white there should be no problem. Keep this in mind also. It all really depends on who receives it when you send it in. Everyone views physical damage, wear and tear, etc in their own terms even though there is a standard measure for it. Some let things go and others will say that a wear and tear scratch is damage. Generally you can get away with a bit as long as the phone doesnt look like a dog to it. No broken screens. No screens with pressure cracks (internal cracks). The screen is usually the biggie.

when i first got my kaiser i joined this site.. days later i BRICKED my phone, i had all types of apps and crap on my ppc. SO i went over to my original at&t shop and the dude called my bluff of "i dunno why, its not working". So i took my device and the next day went to another at&t shop with my brother. I walked in flirted my ass off with the ugliest sales rep i found.. and man this chick was beastly, and was able to swap out my device and get a new 512mb mem. card .. with no problem. i didnt even have a reciept, i just talked my way thru and SHAZAM!

HTC TYTN II Warranty return

Hello people... I read all the stuff here and I start to:
1. install Hard SPL 3.56 from here http://forum.xda-developers.com/showthread.php?t=396922 all went ok
2. I've proceed to Security Unlock from here http://forum.xda-developers.com/showthread.php?t=361236 all went ok
3. I flash Dutty's rom and latest radio - all went ok
with a minor problem 3G HSDPA and Video Call stopped working. I read from the net that many people had this problem and the way to resolve is to send back to warranty (the phone worked with 3g until I flash and unlock him).
4. I read and proceed like here http://forum.xda-developers.com/showthread.php?t=335568 but phone show on three screen HardSPL 3.56
Now I download the original rom from here http://www.htc.com/www/SupportDownload.aspx?p_id=13&cat=2&dl_id=21 and flash him, I proceed to relock from here http://forum.xda-developers.com/showthread.php?t=361236 all went ok, but in the three screen I have : KAIS130 on first line, SPL-3.28.0000 in the second and CPLD-8 in the last line.
My question is: CAN I SEND HIM NOW FOR WARRANY RETURN NOW ?

Zaf said:
Hello people... I read all the stuff here and I start to:
1. install Hard SPL 3.56 from here http://forum.xda-developers.com/showthread.php?t=396922 all went ok
2. I've proceed to Security Unlock from here http://forum.xda-developers.com/showthread.php?t=361236 all went ok
3. I flash Dutty's rom and latest radio - all went ok
with a minor problem 3G HSDPA and Video Call stopped working. I read from the net that many people had this problem and the way to resolve is to send back to warranty (the phone worked with 3g until I flash and unlock him).
4. I read and proceed like here http://forum.xda-developers.com/showthread.php?t=335568 but phone show on three screen HardSPL 3.56
Now I download the original rom from here http://www.htc.com/www/SupportDownload.aspx?p_id=13&cat=2&dl_id=21 and flash him, I proceed to relock from here http://forum.xda-developers.com/showthread.php?t=361236 all went ok, but in the three screen I have : KAIS130 on first line, SPL-3.28.0000 in the second and CPLD-8 in the last line.
My question is: CAN I SEND HIM NOW FOR WARRANY RETURN NOW ?
Click to expand...
Click to collapse
honestly, i dont think they care what the spl is as lng as the rom is the default rom. ive sent mine back for warranty by just flashing the stock at&t rom and they didnt even check the spl

This should have been posted under the existing thread for returning devices to their original state for warranty.
Short answer: Yes.

Thank you for your answer. Tomorrow I'll send the HTC TYTN II to the warranty return.

Not to sound funny...but I would smash it. lol I know it sounds like I'm being a smart ass, but I would.
Or what I have been told to, from someone tha works in an AT&T store.
"Just tell them you dropped it in a lake and you dont have it to return it."
Just make sure you have the phone turned off when you do that. They send a test out to that phone.

zz_3.14_zz said:
Not to sound funny...but I would smash it. lol I know it sounds like I'm being a smart ass, but I would.
Or what I have been told to, from someone tha works in an AT&T store.
"Just tell them you dropped it in a lake and you dont have it to return it."
Just make sure you have the phone turned off when you do that. They send a test out to that phone.
Click to expand...
Click to collapse
Until he mentions that water came into contact with the phone... Please think before offering ridiculous advice.

zz_3.14_zz said:
Not to sound funny...but I would smash it. lol I know it sounds like I'm being a smart ass, but I would.
Or what I have been told to, from someone tha works in an AT&T store.
"Just tell them you dropped it in a lake and you dont have it to return it."
Just make sure you have the phone turned off when you do that. They send a test out to that phone.
Click to expand...
Click to collapse
warranty DOES NOT include lost phone, unless you are suggesting sending back a water dripping phone for them to fix

NotATreoFan said:
Until he mentions that water came into contact with the phone... Please think before offering ridiculous advice.
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Click to collapse
Eat me.
This is what I was told by a customer service representative of AT&T.
Please read before you quote and call someone out.

Zaf - you are fine you can take your phone back - best luck
mbarvian - hello ... some technicians are weirdos they dont look at SPL but some of them they particularly look for changes in its properties i was in my agnet last saturday and apparently all technicians now must validate ROM and SPL before taking the repair request! they just look for a reason to void our warranties... so it is recommended we revert our spls before going to agnets

zz_3.14_zz said:
Eat me.
This is what I was told by a customer service representative of AT&T.
Please read before you quote and call someone out.
Click to expand...
Click to collapse
Hey man... take it easy. I'm not trying to offend anyone here. You need to be a little more comical when suggesting someone drop their phone in water in order to facilitate getting a replacement device.
Now, speaking as someone who has been through 15+ warranty exchanges with AT&T/Cingular over the last 3 years, I'm gonna have to call BS on your original statement. One of the first things a representative asks you on the phone is: "Take a look under the battery. Is there a pink strip anywhere in the area?"

Here in romania they not change or repair your phone if you drop it, lose, steal, make underwater photos or whaever other stuuf like that.
They change or repair if you have problems without harm him.

NotATreoFan said:
Hey man... take it easy. I'm not trying to offend anyone here. You need to be a little more comical when suggesting someone drop their phone in water in order to facilitate getting a replacement device.
Now, speaking as someone who has been through 15+ warranty exchanges with AT&T/Cingular over the last 3 years, I'm gonna have to call BS on your original statement. One of the first things a representative asks you on the phone is: "Take a look under the battery. Is there a pink strip anywhere in the area?"
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Click to collapse
lol Its cool bro. My B for going off. I thought i was putting a bit of comical spin on it. But the interwebs doesn't convey that very well.
Oh, and dude, thats a LOT of phones in 3 years. lol. I swear on my life the guy at the store told me to just tell them that its at the bottom of a lake and make sure the phone is tuned off. This way you dont have to turn in the phone. The reason the guy told me this is because I wanted to get a new battery for my smt5600 and it was going to cost more than the phone itself. Thats what they told me to do. So I dunno.
Anyway, im cool. I have no beef with you....that is unless you're going to bring some mashed potatoes and gravy...Oh, and tell me about this 'pink strip'. I've never heard of such a thing...llol I even pulled my battery to see if there was something there. Is it to tell if the phone go wet or somethng?

zz_3.14_zz said:
lol Its cool bro. My B for going off. I thought i was putting a bit of comical spin on it. But the interwebs doesn't convey that very well.
Oh, and dude, thats a LOT of phones in 3 years. lol. I swear on my life the guy at the store told me to just tell them that its at the bottom of a lake and make sure the phone is tuned off. This way you dont have to turn in the phone. The reason the guy told me this is because I wanted to get a new battery for my smt5600 and it was going to cost more than the phone itself. Thats what they told me to do. So I dunno.
Anyway, im cool. I have no beef with you....that is unless you're going to bring some mashed potatoes and gravy...Oh, and tell me about this 'pink strip'. I've never heard of such a thing...llol I even pulled my battery to see if there was something there. Is it to tell if the phone go wet or somethng?
Click to expand...
Click to collapse
There is a white strip under the battery of all AT&T phones. It turns pink if exposed to water/moisture. The reps will try to trick people into admitting there is a pink strip because they don't mention that it's normally white. I always cut them off and say "no the phone has not gotten wet", before they can even finish the question.
Do you carry insurance on your phones? If so, then it doesn't matter what happens to it, they'll still replace it.

NotATreoFan said:
There is a white strip under the battery of all AT&T phones. It turns pink if exposed to water/moisture. The reps will try to trick people into admitting there is a pink strip because they don't mention that it's normally white. I always cut them off and say "no the phone has not gotten wet", before they can even finish the question.
Do you carry insurance on your phones? If so, then it doesn't matter what happens to it, they'll still replace it.
Click to expand...
Click to collapse
Yes I do. Well, my tilt anyway. lol and Now I see what you're talking about with that white strip. It looks like a little piece of tape. lol thats funny, I'll have to remember that.

jahrami said:
Zaf - you are fine you can take your phone back - best luck
mbarvian - hello ... some technicians are weirdos they dont look at SPL but some of them they particularly look for changes in its properties i was in my agnet last saturday and apparently all technicians now must validate ROM and SPL before taking the repair request! they just look for a reason to void our warranties... so it is recommended we revert our spls before going to agnets
Click to expand...
Click to collapse
I will most likely send my phone back with a changed spl. My micro usb pin must be damaged since it will no longer be recognized by computers. There is no real way to revert back to normal, just the stock rom... and then reflash and take the battery out half way. I am hoping someone can verify this is no problem in the U.S. ? Thanks

Help.. Bricked G1 (HTC Dream)

ok, to make it easier to explain, I made a video. Sorry for talking so low.
http://www.youtube.com/watch?v=ypQBEARaw9E
I recorded that with my G1, the "broken" G1 is my brothers.
We have a serious problem, we cannot exchange it, we bought it last week and since we bought it has been having problems. We were going to take it to the store and then yesterday morning, it was like that, it was working "fine" at night. The problem is that we took it to the store, and the "dot" behind the battery is red, which "means" it got wet... but it didn't, I'm not going to lie, it didn't get wet my brother has taken care of that phone more than anything, it still has all the plastic protectors, even if the phone was acting really weird...
Ok ok, to the point. It doesn't do anything, as you saw in the video, when you press the power button the buttons flash until I depress it, and then they just stay on. The same happens when I try going into recovery, or bootloader modes, nothing... I decided to leave it like that for a few hours, nothing.
Either the device is bricked, the screen is damaged, or the whole device is screwed.... What do you guys think??
Thanks in advance.

Either the device is bricked, the screen is damaged, or the whole device is screwed.... What do you guys think??
Click to expand...
Click to collapse
It could very well be all 3. Did you guys get this from T-Mobile?

The dot in the battery compartment of my phone is red (well, orange I supposed) and my phone has never been wet and is working fine. I'd argue the case if I were you.
Regards,
Dave

SolemnWishing said:
It could very well be all 3. Did you guys get this from T-Mobile?
Click to expand...
Click to collapse
Yes we did get it directly from a (official) T-Mobile store (not a 3rd party retailer).. we went there and they complained about the phone "getting wet"... the phone looks perfect and never gotten wet.
foxmeister said:
The dot in the battery compartment of my phone is red (well, orange I supposed) and my phone has never been wet and is working fine. I'd argue the case if I were you.
Regards,
Dave
Click to expand...
Click to collapse
I am going to argue, I already started arguing by calling tmobile directly but they *****ed about why didnt i take the phone within the 14-day warranty if it was giving me issues and waited for this to happen....... they couldn't do anything, whatever, I'm going to try to take this further because, just like you, I can assure you my phone hasn't gotten wet.
Can you help me an send me a picture of your phone? So I could have some proof, my own phone's dot is white, and some other phones from friends/family are also white...
Thanks!

I've heard stories of that indicator turning red/pink when people have left the phone in the bathroom while showering... supposedly a lot of steam can turn it red.

uansari1 said:
I've heard stories of that indicator turning red/pink when people have left the phone in the bathroom while showering... supposedly a lot of steam can turn it red.
Click to expand...
Click to collapse
Yeah they told me about this, and I actually *****ed my brother about this but he doesn't do this, I do, and my phone is fine. Anyways, he told me he just leaves the phone charging in the room while he showers...

So I had to get a new one by claiming the insurance ($130 deductible.....) there was no win for me here...... the only thing was that I was able to keep the damaged phone.
I called HTC to try and figure out how much it would be to fix it. The lady that answered the phone said the symptoms were like those of a bad motherboard, and she said it'd cost me around $475 to fix it, wait, what??.....
So, know, idk what to do with this crap. I might try to repair it.
Thanks anyways guys!

crackertc said:
So I had to get a new one by claiming the insurance ($130 deductible.....) there was no win for me here...... the only thing was that I was able to keep the damaged phone.
I called HTC to try and figure out how much it would be to fix it. The lady that answered the phone said the symptoms were like those of a bad motherboard, and she said it'd cost me around $475 to fix it, wait, what??.....
So, know, idk what to do with this crap. I might try to repair it.
Thanks anyways guys!
Click to expand...
Click to collapse
I need a cooked mainboard for circuit tracing, will result in it being turned into scrap, but should lead to/help in the process of solving the brick problem. PM me if interested.
Thanks.

I will have a true bricked board in a couple of days, the problem is i`m in Santo Domingo, DR, if you pay for the shipping i`ll be glad to Fedex it to you.
P.S. the H. SLP update brick my phone: T-Mobile screen, no response any key combinarion.
PM me

Cuore_alfa said:
I will have a true bricked board in a couple of days, the problem is i`m in Santo Domingo, DR, if you pay for the shipping i`ll be glad to Fedex it to you.
P.S. the H. SLP update brick my phone: T-Mobile screen, no response any key combinarion.
PM me
Click to expand...
Click to collapse
Ah, right. Tell you what... since I'm volunteering my time to trace the circuit and my phone works perfectly, there is nothing for me to gain out of this, so I'm not the one to be asking for money.
If you can't afford it yourself, might be a community thing, but hold off for a while, there is someone else I've been communicating with privately who may be sending a bricked board, if it works out, then I won't need yours.

Ill volunteer a bricked board

crackertc said:
So I had to get a new one by claiming the insurance ($130 deductible.....) there was no win for me here...... the only thing was that I was able to keep the damaged phone.
I called HTC to try and figure out how much it would be to fix it. The lady that answered the phone said the symptoms were like those of a bad motherboard, and she said it'd cost me around $475 to fix it, wait, what??.....
So, know, idk what to do with this crap. I might try to repair it.
Thanks anyways guys!
Click to expand...
Click to collapse
Find a broken G1 on eBay or CG and try repairing it yourself. Might run you under $100 to do this and it's probably a great learning experience...not to mention you could end up with another working G1.

uansari1 said:
Find a broken G1 on eBay or CG and try repairing it yourself. Might run you under $100 to do this and it's probably a great learning experience...not to mention you could end up with another working G1.
Click to expand...
Click to collapse
Thanks, and yeah I was already looking into one, found one locally with a broken screen this guy might be giving it to me for like 30 bucks so that'd be great. I have the tools and everything, Ive fixed phones, including iPhones, and also HW unlock on iPhones when there was that moment were SW unlock was not possible and I did like 2 HW unlocks... ok too much talk
Thanks anyways to every one, If I can't fix this I'd definately consider sending the MB to lbcoder

My ebay board just arrive! i hope to fix my phone tomorrow.

Shoulda just swap the stickers and got the warranty replacement.

Screen Warranty?

Is there any warranty on the screen at all?
Last week my Nexus' screen cracked itself overnight. It was sitting on a table. It didn't move an inch, no scuffs on the body showing it fell, just a half moon crack on the left side of the screen. I called HTC, asked if rooting it voided the warranty on the screen, they said no and had me ship it in. Yesterday I get an email telling me it'll be $190 for repair. I don't see why I should pay another $200 for a $500 phone I had for 7 days, was super careful with, did no harm whatsoever to and it cracks itself... Anyone have any suggestions how I can get htc to fix this under warranty?

hmmm
I think this has already been discussed in another thread. Aparentlly HTC is not only fixing the screen, but also swapping the MB because of the rooting. I guess you did know your warranty was void, but i do agree HTC should do something. This is why i started the thread on changing the splash screen to get rid of the unlock symbol to maybe sneak by HTC without them knowing your rooted. However Someone said they check EVERY phone.
Please correct me if I'm wrong!!

Idk, the first thing I asked is if unlocking the bootloader affected the warranty of the screen. To which the warranty support person replied, "No, unlocking the bootloader only affects the warranty of the internal parts, unlocking would have nothing to do with the screen cracking."

mmhmm,
Yeah, this is exactly what the other people reported as well. Well, maybe just wait and figure out how to install a clear pad 3000 instead of the original

How would the screen magically crack on it's own?

actually,
Someone at Engagenet had their nexus screen crack just sitting on the charger. Yes, i know about the site and all the apple stuff, but i believe it did just crack. HTC said it could have been from the excess heat from it charging i believe...

Got me how it cracked, tho it was charging all night.
Here's the pic I grabbed of the crack before sending it to HTC. img707.imageshack.us/img707/5466/20100311121131.jpg
It'd next to impossible to say that crack is the result of a drop.

Wow man... that sucks. When my phone reaches 100% and I leave it on the charger, it actually cools off completely... not like when it's actively charging. Maybe it's a defect in whatever regulates the charging...

Is my cappy dead?

Hi XDA,
I have an i9000 and a Captivate. One sad day last week, I dropped my captivate and cracked the screen . When plugged in or powered on, the 4 soft touch-keys at the bottom do light up and I can press them (they go dark as I press them, then light back up as they normally would).
I'm OK with paying $80 for a replacement screen/digitizer on ebay, as long as I know that will fix my phone. I'm worried that something else may be wrong internally?
Is there any way to check the functionality of the phone (perhaps through ADB?) or something I can do without having the screen turn on to prove that this phone will still work once I buy a new screen?
Thanks

Usually it is just due to the fact that the LCD is broken and can't display anything, at least that's what I would assume. You can try adb but that relies on the fact that you had usb debugging turned on beforehand. Another option would be to sell your cappy on eBay; broken phones can go for a decent amount, and you can find a new phone for a decent amount too.

Kops said:
Hi XDA,
I have an i9000 and a Captivate. One sad day last week, I dropped my captivate and cracked the screen . When plugged in or powered on, the 4 soft touch-keys at the bottom do light up and I can press them (they go dark as I press them, then light back up as they normally would).
I'm OK with paying $80 for a replacement screen/digitizer on ebay, as long as I know that will fix my phone. I'm worried that something else may be wrong internally?
Is there any way to check the functionality of the phone (perhaps through ADB?) or something I can do without having the screen turn on to prove that this phone will still work once I buy a new screen?
Thanks
Click to expand...
Click to collapse
I would be more concerned about what could possibly get damaged or broke during the screen replacement more than what internal damage dropping it caused.

m1batt1 said:
I would be more concerned about what could possibly get damaged or broke during the screen replacement more than what internal damage dropping it caused.
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Same, I don't recommend doing a replacement like this unless you know what you are doing. You might put it all back together just to find that wifi or something else randomly is broken.

I found a captivate with broken charger port on Kijiji for $40, and used that one as a parts phone. Stole the screen, and everything works great again .
I am studying Computer Engineering, taking these things apart is right up my ally. Just didn't want to waste money for nothing =/
Thanks all

Kops said:
I found a captivate with broken charger port on Kijiji for $40, and used that one as a parts phone. Stole the screen, and everything works great again .
I am studying Computer Engineering, taking these things apart is right up my ally. Just didn't want to waste money for nothing =/
Thanks all
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Glad it worked out for you. Nice choice of major, that's going to be mine also.
Sent from a jelly bean