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Just wondering if anyone can share there experiences with the exchange program through att..like what HAVE you gotten away with and what HAVENT you gotten away with and got slapped with the $500 charge lol
I followed the the warranty return thing on this forum, and I got no problem. I had seriously scratched the screen of the phone. I told the manager before sending it to quote she said its "normal wear and tear." But my speaker of the phone was messed up. On that same phone the void button and some ddamage as I was playing with it, I didn't what it was, until I found out later that its to open up the phone.
So, I got away with two major linear scratches on the screen which made writing with the stylus impossible. And I had damaged the button. But I told the manager of this before I sent it in. Or the High_end PDA department.
pazookie said:
Just wondering if anyone can share there experiences with the exchange program through att..like what HAVE you gotten away with and what HAVENT you gotten away with and got slapped with the $500 charge lol
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Click to collapse
what did they find wrong with the phone???
i just sent one they sent me, the first time, i put it into the boot loader and noticed that the SPL was HardSPL, it scared me a little and well the screen cracked while i was looking at it an hour later, the phone rang so i looked and the caller ID and suddenly there was a broken screen on my tilt. not sure if they are gonna say anything about hard SPL but it came that way.
(part of me hopes i was holding someones old phone from this site)
oh yeah and this probably shoudn't be in ROM developement, ask a mod to move it to general
oh im just wondering..i was reading a post about putting the old att spl back on for an exchange and someone replied about how theyve returned 6 tilts with major problems all of which should fall outisde of warranty so i just thought id ask as i have a slight problem myself but its not keeping my kaiser from working and i opened a ticket with HTC directly as they dont screw you if you fall outside of warranty...my usb charger was getting a full contact and i had to bend it up and down to get it to stay charging (shoulda just sent it in then lol) and finally the plastic seperator of the pins broke out and then i bent in a pin a few times and that broke off..so i opened it up and soldered it back in and it eventially popped off again so i was thinking i could just squeeze the plastic piece that broke off back in as it wont come out unless you use needle nose pliers and sliding that pin back in..
I did a warranty return not to long ago. Phone was stuck with the radio from hell 1.65.17.10 and didn't have the friendly FrankKaiser that Jockyw2001 developed. Never had an issue with AT&T saying that I had altered the phone in any way. I flashed back to the original shipped ROM. Change the SPL to 1.56 the original one that it came with. I then re-flashed the original shipped ROM. When the ROM flash completed at 50% I unplugged the phone. This way on the phone will only go to the bootloader.
I actually just did a warranty return again today. Had some scratches on the screen that were really bugging me. There weren't big but definitely a nuisance for me. Told them the phone was stuck on the bootloader, or as I put it in "in this three color screen with Red, green, white." They issued a warranty replacement right away.
AllTheWay said:
I did a warranty return not to long ago. Phone was stuck with the radio from hell 1.65.17.10 and didn't have the friendly FrankKaiser that Jockyw2001 developed. Never had an issue with AT&T saying that I had altered the phone in any way. I flashed back to the original shipped ROM. Change the SPL to 1.56 the original one that it came with. I then re-flashed the original shipped ROM. When the ROM flash completed at 50% I unplugged the phone. This way on the phone will only go to the bootloader.
I actually just did a warranty return again today. Had some scratches on the screen that were really bugging me. There weren't big but definitely a nuisance for me. Told them the phone was stuck on the bootloader, or as I put it in "in this three color screen with Red, green, white." They issued a warranty replacement right away.
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yeah cause we don't know about the magic we can do with the "pretty rainbow screen" come on ATW you let a few little scratches bug you. i'm still waiting for them to send me one that works, i've sent back three and i still have the original that i bought. two broken usb ports and a broken screen good job at&t for being incompetent
Has anybody done a warranty replacement and convinced them to send a new one and not a refurbed?
kareem9nba said:
Has anybody done a warranty replacement and convinced them to send a new one and not a refurbed?
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actually yes, well they say they will be sending it when the get the phones i just sent back. i talked to Christina and she told me that the phone they will send me next will be the tilt as it comes out of the box, including the software cd, usb cable, stylus, battery, and back cover. i will confirm when i recieve it but they tell me it will be brand new
Well, after I figured out my ROM issues. My phone had some problems with continuously soft resetting. I suspect a bad memory block. I made it clear through out my conversation with the rep that I took really good care of my phone and that I don't know how people can throw their 400 dollar phones around like they are nothing. I also made a point to say my battery seemed to be going bad and that I had done some research about Li-Po batteries going bad and that this seemed to be a classic case. I asked if there was anyway she could send a battery with the phone. (Just so you know, when you call warranty replacement, it seems to me they have two options, send a refurb, or send a full kit) So, she said she could send me a full kit and it is otw now. That is a good thing because my phone wont boot now. I think whether you get caught with a bootloader that is different than OEM kinda depends on who receives the phone on the other end. I'm sure they are SUPPOSED to check that, but I'm sure they can get away with not checking it, and I'm sure there is no incentive for checking it.
tubaking182 said:
yeah cause we don't know about the magic we can do with the "pretty rainbow screen" come on ATW you let a few little scratches bug you. i'm still waiting for them to send me one that works, i've sent back three and i still have the original that i bought. two broken usb ports and a broken screen good job at&t for being incompetent
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They could have said F.U., you broke it we are not resposible.
My phone got stuck in bootloader while doing a rom update.Called AT$T, they sent me through three techs, my answer to all there suggestions were " did it ", " did it ".
Three days later, they sent me a refurb ( in perfect condition ), in the box was the phone, a return mailing label/postage, even a new piece of tape to seal the box. Put the phone in,sealed the box, put on the label, dropped it in the mail box. End of story. The new/refurb has worked great ever since.
Could not have been easier or more pleasant.
So far it has been very positive even when my phone was technically out of warranty they replaced my TILT (not a cheap phone)
I have done 4 returns via mail and 1 by going to a local AT&T Warranty exchange center. NO PROBLEMS, I did revert back to original ROM but I am sure they didn't check. store replacement was in and out in 25 minutes. ( 10 minutes after my phone was looked at they just gave me a new one ).
AT&T You do have great warranty service I will give you that.
so all sounds good i should just stick my device in bootloader mode and send it back?
i can only revert back the rom as i cant sspl it so it shows hardspl AND security unlocked at the top..think thatl make a difference?
My miniUSB port was broke, wouldn't charge or sync most of the time. I called AT&T told them what was wrong and they said they'd send me a replacement. Once the replacement got here, I reverted my phone back to at&t ship specs, sent it back to them and all went well.
My girlfriend and I both had the Hermes, unlocked w/ cooked rom. They physically broke to a point it was hard to revert them back, but eventually was able to, we got 2 brand new Kaisers for $50 a piece. I'd love to know if I can 'loose' this phone and get a new kaiser for another $50 then sell the one i've been using for a couple of months for 2 or 3 hundred. If anyone has done this or knows how let me know!
I recently had to send in my Tilt and recieved a refub in the mail and everything went very smooth. Customer service was good and fast.
just returned 2 8525's and they sent me a tilt, first 8525 white screen problem, second one wont continue installing rom above 12%. awesome hardware warranty service.
wow they upgraded you to a tilt, thats amazing
warranty
as long as the phone isnt in more than one piece and the liquid indicator under the battery is white there should be no problem. Keep this in mind also. It all really depends on who receives it when you send it in. Everyone views physical damage, wear and tear, etc in their own terms even though there is a standard measure for it. Some let things go and others will say that a wear and tear scratch is damage. Generally you can get away with a bit as long as the phone doesnt look like a dog to it. No broken screens. No screens with pressure cracks (internal cracks). The screen is usually the biggie.
when i first got my kaiser i joined this site.. days later i BRICKED my phone, i had all types of apps and crap on my ppc. SO i went over to my original at&t shop and the dude called my bluff of "i dunno why, its not working". So i took my device and the next day went to another at&t shop with my brother. I walked in flirted my ass off with the ugliest sales rep i found.. and man this chick was beastly, and was able to swap out my device and get a new 512mb mem. card .. with no problem. i didnt even have a reciept, i just talked my way thru and SHAZAM!
So here's the deal, a few days back water was spilled on top of my phone with no apparent damage. initially it turned on, but started to slowly act up.
what warrenty do you have? lol, if you pay that extra 5 bucks you can bring it in and replace it for free for any self damage. dont worry so much.
navdroid said:
what warrenty do you have? lol, if you pay that extra 5 bucks you can bring it in and replace it for free for any self damage. dont worry so much.
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uhm the detuctable for an insurance claim is $130 there bud.
mallen3000 said:
So here's the deal, a few days back water was spilled on top of my phone with no apparent damage. initially it turned on, but started to slowly act up.
the water damage indicator is fine. but here's the problem...
my little brother lives for this website and found a way to customize my phone so that some images pop up when i turn the phone on. that's great and all, but now that i'm returning the phone for a new one, i need to get all of that off of there so they know that the phone wasn't messed with as far as the warranty goes. the issue we're having is getting past the point of the images in order to reset the phone. when i put his g1 battery into my g1 it works only up to the point of the second image.
can someone, anyone please help me with this?
do i install something and just crash the phone?
do i take out to my driveway and run it over so it doesn't turn on?
basically, i need help getting this custom feature off my phone so that i'm able to have a phone sent back to me.
thank you.
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Click to collapse
is the water damage sticker red or white?
red means water damage.
whatever the color is, when you call tmo, tell them it's white.
the charge you'll get in the end will be cheaper than initially saying it's red.
on some phones, there are more water damage indicators on the inside of the phone as well as behind the battery.
find the .nbh file in the rooting thread and flash that to your phone, if you are in us it's the RC29 file and in UK it's the RC7 i think
mrcrs said:
is the water damage sticker red or white?
red means water damage.
whatever the color is, when you call tmo, tell them it's white.
the charge you'll get in the end will be cheaper than initially saying it's red.
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Click to collapse
Listen to this man. Out of warranty fee is $100. Insurance deductable is $130.
mallen3000 said:
So here's the deal, a few days back water was spilled on top of my phone with no apparent damage. initially it turned on, but started to slowly act up.
the water damage indicator is fine. but here's the problem...
my little brother lives for this website and found a way to customize my phone so that some images pop up when i turn the phone on. that's great and all, but now that i'm returning the phone for a new one, i need to get all of that off of there so they know that the phone wasn't messed with as far as the warranty goes. the issue we're having is getting past the point of the images in order to reset the phone. when i put his g1 battery into my g1 it works only up to the point of the second image.
can someone, anyone please help me with this?
do i install something and just crash the phone?
do i take out to my driveway and run it over so it doesn't turn on?
basically, i need help getting this custom feature off my phone so that i'm able to have a phone sent back to me.
thank you.
Click to expand...
Click to collapse
Do what the guy said above by putting dreaming.nbh on your phone, it actually sounds like your phone is stuck in a boot loop and might have nothing to do with water. If downgrading to RC29 does not work, you will have to reflash the stock boot.img and you can find that information under themes and wallpapers>custom boot images.
two ways you can do that through adb, or through terminal emulator. terminal emulator might be easier for you, should all be in the link posted below.
I actually think it would be funny to send a custom boot screen back to tmo or htc but thats besides the point.
http://forum.xda-developers.com/showthread.php?t=467693
you can also do what i did and told tmobile that the wifi doesn't work and its covered under htc warranty.
good luck.
Did any of you here swap your phone with HTC and your phone was unlocked?
My phone's defects are obviously hardware: Power button failing and Screen has a gap around sides, (Dust gathers around screen everyday, have to clean manually).
Can they charge me for unlocking and rooting it, even though these issues are hardware specific? Anyone has a story to share?
During the call, the HTC Rep told me that "we will charge your credit card for any non-warranty problems." Does unlocking count as one?
yes they will charge you for having your phone rooter,cause is out of the warranty that's what they told me over the phone...
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
I just had my Nexus One (unlocked bootloader) replaced through HTC without a charge for a similar hardware defect. When I called, I didn't mention anything about it being rooted, nor did he ask. I received my replacement, HTC received my defective unit, and I was told my ticket was closed with no charge on my account.
The replacement I received has a new defect and I'm currently awaiting another replacement to swap it out as well. I don't think they care, but I wouldn't parade around talking about it. Just be courteous and flash everything back to stock as much as you can.
Ok, thanks for the info! It would be great if they didn't charge me for this.
Please keep us informed on how everything turns out. Several people have said they've had no trouble. It would be nice to get a list if reasons for RMA with success rate. I have a fairly strong feeling as long as it's hardware related and involves no root caused problem (led from n1 torch, speaker from louder music, etc.) the rate would be pretty high. HTC really, in all the times I've had any problems has been one of my favorite call centers to contact.
I have successfully swapped my phone. I had the dust under screen issue and i called them up. Not questions asked about unlocked. I got my phone and they waited a week or so and i saw my ticket was closed. Now im calling back because my replacement one now has dust under the screen also.
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
Coderedpl said:
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
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I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
I got mine on craigslist too, not that AWESOME of a deal since i pretty much just got the phone (the charger barely charges) and the usb i got from a small cell store at a mall doesnt work...pfftt
so I need: Data cable, charger & car charger.
bleh
futango said:
I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
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you didn't have to show proof or purchase/receipts?
blt51 said:
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
Click to expand...
Click to collapse
I'd like to know the answer to this too. My phone has a stuck pixel but I also dropped it and now there is a crack in the screen. I'm wondering if they'll charge me for the swap.
I've had my N1 replaced almost 5 times, so I have some experience with this. Everything was perfect with my first phone except for one dead pixel, which was only visible from certain angles. However, considering the price that I paid for the phone, it wasn't acceptable from my perspective.
I read a lot about people having successes with replacements so I decided to do a swap. My recommendation is to think about doing a swap very carefully. Each time a replacement was sent to me, I found new problems with the phone.
For example, one replacement had a weak vibrate while another had a camera that took oversaturated photos. One of the phones had minor scratches on the screen. Another replacement turned out to be the replacement that was sent to me which I sent back (but with a different sticker and IMEI).
So I think that if the phone is not damaged significantly, such as huge cracks, they will not charge you any fees. So minor scratches on the phone and "normal use" damage is fine.
Also, if you purchased your phone from someone else, you will still be under the warranty and do swaps. I've asked this through the phone twice and both times I was told that they decided to honor warranty transfers.
HTC gave me a new one was well with unlocked bootloader. The problem with my phone was a software issue too. No questions asked.
This is great to hear.
I traded my iPhone 3GS for a N1 on craigslist only to discover it has some sort of hardware problem - Strange rebooting - not sure if it's heat related (doesn't seem so) or bad RAM (I've seen many reports). Went the replacement route (that's another story all together - http://forum.xda-developers.com/showthread.php?t=698156) and am awaiting the new unit. Just got my return shipping label, hopefully they wont charge me either!
x986123 said:
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
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I had my Nexus One rooted and it was sent it to HTC for "power button failure" and they fixed it for no extra charge. Came back with a more firm-feeling power button and relocked.
They tried to charge me but after some reasoning with the right person on the phone they dropped the charge. You can also file a ticket with the Google Sales team and they will make sure you are not charged if you have a manufacturing defect unrelated to your phone being unlocked.
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
adamhlj said:
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
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Click to collapse
Hey, I would try calling HTC again and talk to another representative if you want to do a swap for a replacement; sometimes the customer representatives tell you what they know and so they give different responses.
The warranty specifically says:
If you have engraved your phone with a personal message, the device that you receive will not include the engraving, and the engraving on the defective device will not be sent back to you. If you want to keep your engraving, you can opt for the express repair option.
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Click to collapse
That is, unless you want to keep the engraving.
Good luck!
I need to get a nexus one handled thru warranty, but HTC says basically if anything is wrong they'll charge for a new phone. I've never dropped it in water but I just want to make sure just in case like if some steam got in or something, I really don't want to pay $500 for a refurbished phone or something like that.
Has anyone gotten a N1 replaced thru HTC?
also, where is the water indicator thing on the phone? Can it be seen if you take the cover off?
here:
http://www.dropbox.com/gallery/6436943/1/liquiddamage?h=5096a4
I am not sure if there are any others.
The picture is of the back of my phone, at the very bottom with the rear lower cover off. Picture courtesy of HTC
On mine, there is also a water indicator under the battery terminal leads. Remove the battery, and look just below the connectors. You'll see a white sticker. or red if it's gotten wet.
Also note, that these stickers do not change color in humidity, they must touch standing water, you would need nearly 100% humidity + 100% condensation for it to change. Which under normal weather conditions (even a shower's steam) it would be impossible for it to change... And if you did get it to change from humidity, it's beyond the tolerance of the device and has voided the warranty.
Just as you can't put it in a 600 degree oven for an hour and say "i don't know what happened, it just melted in my hand" and expect a warranty replacement, or repair.
they have set standards for what the device can handle, certain number of G forces, high and low temperature, and humidity. any one of these items can void your warranty. Only a few can they really tell if it happened (water is most common).
If you think you're prone to doing these kinds of things, damaging electronic devices. You can buy insurance from some 3rd party companies, who'll replace the device, in the event it's stops working, damaged, or even stolen. Granted you're going to end up paying into the insurance for more than the phone's worth. But you'll get a brand new phone, if your friend steals it. (But they have ways of finding out if it's turned on, and they can track these things, insurance fraud is a crime, and they aren't stupid about it.) ;-)
In addition to the two sports mentioned above, my battery (stock) also has a water indicator strip on the side of it.
thanks guys, huge help.
@ mellow cat, I don't want to open the device up for fear of really voiding my warranty, I guess there's no way to see that without taking it apart eh?
@ next two dudes, thx, my strip is still white, so that pretty much means the inside is going to be white as well and I should be safe for a warranty claim right?
The water strips show two points where the water could enter. Near the battery is for the headphone jack. And the bottom is the USB port. If you did drop it in a 1/4 cup of beer (like a friend of mine with his iphone) but only went half way it'll show on the bottom.
If you're worried about steam then the battery one should be enough to ease your concern.
But any other damage like bumps and bruises on the phone is enough for them to deny your warranty claim. (Also assuming you bought new not a refurbished. Refurbs will be denied because they don't have stock serial numbers. I've worked at netgear doing support claims like that... so I know how those kinds of things work.)
Sent from my Nexus One using Tapatalk
well ****.
Here's what I'm dealing with:
The phone is my girlfriend's. I bought it brand new from Google for her. About 2 months later she left on the top of her car and drove off, it fell near the freeway. Brick.
Sent it to Asurion and paid the deductible, obviously they sent a refurb.
Fast forward 2 weeks ago, the power button would work 1 out of 3 times pressing it, suddenly it stopped working altogether, so that would be a manufacture error. The phone has normal nicks on it, but no big dents or anything that it looks like it was dropped (to me). The battery indicator is white, although she says she had it in the bathroom while showering, not in the shower, but in the bathroom.
Called HTC, they said they'd replace it on warranty for free provided it didn't show user ****-ups. They are making me put $500 on a credit card in case they have to charge my ass.
So I am really worried they are going to "find" something wrong with it and charge me. She really loves this phone and can't have another one because she has to have that lighted track ball. I just want the ****ing power button fixed, that is it, nothing else. Never rooted, never anything.
This thing is pissing me off, why so much drama just to fix something it would take their tech guy like 10 minutes? It's still within a year of original purchase.
Any thoughts or advice?
orangekid said:
Sent it to Asurion and paid the deductible, obviously they sent a refurb.
Called HTC, they said they'd replace it on warranty for free provided it didn't show user ****-ups. They are making me put $500 on a credit card in case they have to charge my ass.
So I am really worried they are going to "find" something wrong with it and charge me.
This thing is pissing me off, why so much drama just to fix something it would take their tech guy like 10 minutes? It's still within a year of original purchase.
Any thoughts or advice?
Click to expand...
Click to collapse
My first question is, what about the insurance co? Have you asked them about a replacement since they sent you the first replacement?
I've dealt with a similar situation with a laptop. I ended up suing gateway for my laptop back.
So HTC will find that it's a refurb. They will charge you for the repair. This should be a reasonable cost for repair ($60-160 no more than that).
HTC should only be asking for $500 hold if they are sending you a replacement, and that they don't want to be shortchanged in the event you don't send yours back.
They may still charge you for repairs, they may not.
But the $500 should be released either way.
If they do not do it this way, go file a civil lawsuit for the $500 damages. They won't fight it, and it'll cost you about $35.
If they do fight, then you've got your ducks in a row (you'll win), you should have your replacement anyway. Just go with it.
This is from personal experience, and I hope it goes smoothly.
They said they would replace it for free even though I told them it was a refurb via Asurion because the original purchase date is less than a year, but if they find that I ****ed it up in any way (e.g. water damage) they'd charge the $500, So I can pay $80 to fix it like you say or attempt to get the free replacement (they already know it's a refurb) chancing they charge me $500.
$160 still seems like too much money to fix something that is a common failure on their end while it's still under warranty.
I can get a replacement refurb thru Asurion for $130 so paying $160 seems ludicrous (I know you said they may charge only $60 but what are the odds)
orangekid said:
I can get a replacement refurb thru Asurion for $130 so paying $160 seems ludicrous (I know you said they may charge only $60 but what are the odds)
Click to expand...
Click to collapse
So, Are you a gambling man?
Your options:
1) pay 130$, get another refurb.
2) take a chance, that that phone has never seen water. And are you willing to put $500 on the poker table for that?
Also, if you enjoy legal battles and can spare the $500 for a few months, if they do charge you the $500, then you can sue the insurance co for sending you a bad refurb, in damages of $500... since you know it's never seen water since you've had it. (it's not your fault its water stickers were set off, you shouldn't have to pay the $500. I'm not one for sue-ing everyone, but in this case, it's going to hurt you in $500 if you didn't) But thats a last ditch effort.
flibbertigibbet007 said:
So, Are you a gambling man?
Your options:
1) pay 130$, get another refurb.
2) take a chance, that that phone has never seen water. And are you willing to put $500 on the poker table for that?
Also, if you enjoy legal battles and can spare the $500 for a few months, if they do charge you the $500, then you can sue the insurance co for sending you a bad refurb, in damages of $500... since you know it's never seen water since you've had it. (it's not your fault its water stickers were set off, you shouldn't have to pay the $500. I'm not one for sue-ing everyone, but in this case, it's going to hurt you in $500 if you didn't) But thats a last ditch effort.
Click to expand...
Click to collapse
well I do play hold 'em a lot with friends over bbq and beers but that's a different story.
so maybe I'll just chance the $500 and send it in for warranty then if HTC pulls a fast one I'd do a civil suit on Asurion for $500 for sending me a jacked up phone?
maybe, I mean this whole thing sucks and $130 is insane for the damn power button.
ugh
Hey you've got more guts than I do. But you're probably on a good bet. Although I don't gamble much.
Please let me know how it ends up. I'd love to hear a good ending.
Sent from my Nexus One using Tapatalk
This thread made me really laugh. I was afraid of the $529 on credit collateral for the repair, but after going through it EIGHT TIMES (yes EIGHT) I can assure you they don't check the phone that thoroughly. As long as you didn't swim with the phone, everything's covered. Make sure your screen is not HEAVILY SCRATCHED or CRACKED, this can cause them to get ancy. The biggest problem is them sending you a lemon, and I've gotten 7 of them so far, ranging from dust under screen to power button to LCD Flicker and coloration/dead pixels. I swear its like a grab bag...
Dnlsmy I'm talking of past experience with other warranty claims and from my experience working at netgear. I don't know how lenient HTC is about their warranty. But from what you say you sound pleased other than the refurbished units you got back...
All I can say is good luck.
Sent from my Nexus One using Tapatalk
UPDATE:
ok so I ended up just sending the device to HTC, go the new unit last tuesday. Girlfriend couldn't be more pleased, noticed the difference in the button right away.
HTC didn't charge me for a new phone, so guess they didn't find anything wrong with it, glad she never let me root it, lol.
Looks like this will turn out a happy ending, thx to everyone for chiming in, I'm sure I'll be back to these forums for a Nexus related question at some point
now if you'll excuse me there's a new CM7 ROM on my HD2 that needs flashing
Didn't the HTC Vivid come out in November 2011? If so I should have some type of warranty still right? I have original box, and have registered the imei under my account. The screen has 3 black dots 1cm apart from each other, in 5 places in the middle of the screen in perfect lines. Also, it has blue splotches in 3 or 4 spots.
Person sold it to me claimed it was almost brand new and it looks to be in great shape other then the screen (Was outside, didn't see the pixels until I got home.)
Any advice? I called my local AT&T store today and the guy didn't even know when the phone came out to check if it was still under warranty. I am wondering if I should contact HTC directly or if calling 611 (AT&T) would result in better luck.
I love the phone so I want to keep it and get it fixed.
Check if it's S-OFF or has an unlocked bootloader. An unlocked bootloader (or relocked) may void the warranty, but since the guy said that it was almost brand new, everything's probably the way it came out of the box (but check anyways!). Also, call the guy you bought it off of about the screen. If the screen was defective to begin with, then it should be covered under warranty. HTC's policy doesn't cover problems caused by wear and tear or physical damage.
Don't forget that you'll need the original proof of purchase for your claim. If you don't have it, call the guy to see if you can obtain it. It's worth reading HTC's warranty statement for any small details.
So yes, your phone may be covered under the warranty, although there are a few things you'll need to get and check.
I hope this helps!
You might be in luck. Sometimes the warranty follows the device and now the original owner, doesn't hurt to try even without proof of purchase.
Also, we need to check to make sure your phone isn't tampered with so warranty will go smoothly. Turn off your device, pull the battery, put battery back in, hold the power button while holding the volume down button. On that screen, let us know if it says "locked", "unlocked", or "relocked" and also "S-OFF" or "S-ON". If it is locked and S-ON then you are good to go.
Well im a flash addict and first thing I did was unlock bootloader and flash a Rom. It's still s-on and I know I can relock the bootloader but I assume they can see its been relocked.
It was a girl who sold it to me and she isn't very helpful and I believe she knew it was messed up and didn't tell me. Also she drove 35 minutes to meet me. Maybe she will respond to my VM / text but probably not.
It has had the highest end otterbox on it from day 1 (supposedly) and it has 0 scratches and actually looks brand new minus the screen.
When I get home from work ill upload a high res pic of the screen. The pixels are perfectly aligned all the way down the screen. Idk how someone could break it themselves and the dead spots be so perfectly aligned.
Sent from my HTC Raider X710e using xda premium
bts0uth said:
Well im a flash addict and first thing I did was unlock bootloader and flash a Rom. It's still s-on and I know I can relock the bootloader but I assume they can see its been relocked.
It was a girl who sold it to me and she isn't very helpful and I believe she knew it was messed up and didn't tell me. Also she drove 35 minutes to meet me. Maybe she will respond to my VM / text but probably not.
It has had the highest end otterbox on it from day 1 (supposedly) and it has 0 scratches and actually looks brand new minus the screen.
When I get home from work ill upload a high res pic of the screen. The pixels are perfectly aligned all the way down the screen. Idk how someone could break it themselves and the dead spots be so perfectly aligned.
Sent from my HTC Raider X710e using xda premium
Click to expand...
Click to collapse
I've heard multiple stories where people's phones were unlocked and even S-OFF and HTC either didn't care or didn't look. Go ahead and re-lock the bootloader and then run your carriers RUU to get back to stock. Your issue a hardware related one. Therefore I can't possibly see a software tampering (unlocking bootloader) voiding the warranty for a hardware related issue.
any luck OP?