Related
First I want to say i really like this forum. It has al lot of info.
And I appoligize for my English, I'm from The Netherlands.
Now my question, ik recently(few days a go) bought a TytnII of a member of this forum (don't know his nick, doesn't matter) but when i came home I noticed that when I connected to my computer via USB, there was no activity at all.
I already tried to hard reset it to factory defaults, but with no luck.
Can any one help me out?
(I already tried to turn off the advanced at usb to pc connections, and also my active sync is okey because it does work for my qtek9100)
thanks very much.
Patrick
Priknr1 said:
First I want to say i really like this forum. It has al lot of info.
And I appoligize for my English, I'm from The Netherlands.
Now my question, ik recently(few days a go) bought a TytnII of a member of this forum (don't know his nick, doesn't matter) but when i came home I noticed that when I connected to my computer via USB, there was no activity at all.
I already tried to hard reset it to factory defaults, but with no luck.
Can any one help me out?
(I already tried to turn off the advanced at usb to pc connections, and also my active sync is okey because it does work for my qtek9100)
thanks very much.
Patrick
Click to expand...
Click to collapse
When u plug it in, what does the led light(the one thet normaly blink green) do?
EDIT:there is a search function on this site. Try to look for "kaiser can not connect activesync" and try to read these threads.
This one looked similar, give it a try: http://forum.xda-developers.com/showthread.php?p=2204391
I already found that post, the problem is not just actuve sync, mycomputer does not respond at al, does not see a divice at the usb port or anything.
Priknr1 said:
I already found that post, the problem is not just actuve sync, mycomputer does not respond at al, does not see a divice at the usb port or anything.
Click to expand...
Click to collapse
do u have a vista or xp? I remember some posts about problems with vista, unfortunately I cant remember where it was.
I have xp, I know about the problems with Vista , but that's not my problem :S
Is it possible to place a new image or something like that? If it is possible where do i find such an image and how do i install it? Is this possible from the SD card?
Priknr1 said:
I have xp, I know about the problems with Vista , but that's not my problem :S
Is it possible to place a new image or something like that? If it is possible where do i find such an image and how do i install it? Is this possible from the SD card?
Click to expand...
Click to collapse
I really dont know what can cause this issue.
To find out about rom flashing, u better start here: http://forum.xda-developers.com/showthread.php?t=369282
when you got your new devcie did you install activsync from the new disc that came with it or did you assume activsync is all the same( as an owner of a htc univwersal i know activsync 4.1 will not operate the tytn 2 you have to use activsync 4.5 also what usb lead are you using try using a lead from a different device, those leads come with pretty much everything i have 6 and i only remember the tytn 2 one being an important one as i use the internet sharing a lot
Mikulec said:
I really dont know what can cause this issue.
To find out about rom flashing, u better start here: http://forum.xda-developers.com/showthread.php?t=369282
Click to expand...
Click to collapse
But is there a chance that this solves my problem or isn't it worth the try?
you said that youd reset to factory settings, so the rom will be as good as itl get in its origional form.
so answer what usb lead you using, is it the one that was in the box with the phone
and
did you install the newer version of activsync from the disc that came from the new phones box
jayjay8585 said:
you said that youd reset to factory settings, so the rom will be as good as itl get in its origional form.
so answer what usb lead you using, is it the one that was in the box with the phone
and
did you install the newer version of activsync from the disc that came from the new phones box
Click to expand...
Click to collapse
i downloaded the newest active sync (4.5) didn't work.
But why does windows xp not react at all when i plug it in? it should at least see new hardware added wright?
With lead you mean the usb-cable? (sorry ain't that good at english)
i think it's the original one, but offcourse because i can't say for sure because i didn't buy it in a store but second hand. He did give me the reciet an the original box and everything so i guess it's also the original cable.
Also i tried 4 diffirent ones.
well im afraid it looks more like a pc issue than a phone issue what os you got on your pc and give me all your specs, and please tell your windows is genuine
U can also try different cable, just to be sure its not the cable that is causing these problems.
maybe they sold you a device with a messed up usb port? maybe 1 of the 3 middle pins of the top set of pins when the device is face up is damaged..thats what happened to mine and you couldnt tell by looking at it...
pazookie said:
maybe they sold you a device with a messed up usb port? maybe 1 of the 3 middle pins of the top set of pins when the device is face up is damaged..thats what happened to mine and you couldnt tell by looking at it...
Click to expand...
Click to collapse
Okey so that is pssible, well I believe it's only 6 months old, so I'll go to the store with it.
@ jayjay8585 and Mikulec
I appriciate your effort for helping out, but if you've read the posts, you would have read that i have an other pda that does work, so not a OS problem(and yes it's a legit OS ) and that i've used several different cables
Is there a way to test if it's just a broken usb ?
Laptop Doesn't See Tilt
I've got the same issue. Got mine second hand only about 2 weeks ago. I was told it was unlocked but it was not. Got the unlock code from AT&T. When I plug the usb cord into the laptop it charges but the computer doesn't recognize new hardware. Any help would be appreciated and what I find out I'll pass on.
Jgreer said:
I've got the same issue. Got mine second hand only about 2 weeks ago. I was told it was unlocked but it was not. Got the unlock code from AT&T. When I plug the usb cord into the laptop it charges but the computer doesn't recognize new hardware. Any help would be appreciated and what I find out I'll pass on.
Click to expand...
Click to collapse
Mine probably has a mainboard roblem because an other firmware was put on, Icontacted HTC and it will be picked up for repairing
I sometimes have a simulair issue... with me it is because the USB connector plugs are slightly out of place (in the phone).
You can bend than back with a thin knife or someting. (dont put to much pressure)
I assume from reading the other posts, you DO have Activesync installed, and you did try a different USB cable?
If so, did you try another USB port on your computer?
I have AT&T 8925, live in United States, Run on a Dutty Rom and pretty much everything else is simple. No serious tweaking or reg hacks.
So Today, I go into work, plug in my PDA, and no sync. It is charging via the USB, but not syncing to Activesync. I need Activesync, it has all my contacts, appointments, etc etc. In the process of trying to troubleshoot this problem I have wiped my phone clean.
I have tried it all;
clearing storage on phone
deleting activesync off PC (4.5) and reinstalling, multiple times
Used Microsfts Troubleshooting guide
I have installed Activesync on three different PC's and all wont recognize the phone, as if its not there, but it does charge. I also have tried 3 different USB cords.
I don't know what to do, I even stumped the HTC troubleshooting tech guy. I also am screwed since if I send this phone back to AT&T under warranty to get a new one they will see the Dutty ROM and that will void my warranty. I would reinstall the original Windows/AT&T shipped Rom, but I cant get the Activesync up or don't know how to get a PC to recognize my PDA.
So.........I beg and plead, lend your advice for as long as this thread goes (hoping its in the right place) I will try your ideas, theories, and what nots.
IT seems like it would just be something so simple......is it? Where is my Data Connection.....
Thank you fellow XDA members for your time and assistance.
~b
Do you get the "connecting" sound on the PC when you plug the device (same one you get when plugging any USB device)? If not I'd go for hardware fault on the phone's USB port... maybe one of the connector's solder points got ripped or whatever. That's if the port isn't fried altogether... Done anything special between the last time it worked and the first one it didn't?
This may be obvious...but did you restart your computer and hard reset your phone, then try? Im using vista and ive had no problems with any roms...so it just maybe a temporary problem.
Also test this while using the back USB ports, the front ports do not connect the same as the back ports do.
When my new Tilt's screen died an untimely death, I spent all day restoring all my goodies to the replacement Tilt. The next day, went to ActiveSync, and NOTHING! Charged, etc, but no connection. I did all the steps you tried and a few more.
Then, after wasting an entire evening, I found the solution!
Go to Connections>USB to PC, and uncheck 'Enable advanced network". Plug it and let 'er sync.
jlmwrite said:
When my new Tilt's screen died an untimely death, I spent all day restoring all my goodies to the replacement Tilt. The next day, went to ActiveSync, and NOTHING! Charged, etc, but no connection. I did all the steps you tried and a few more.
Then, after wasting an entire evening, I found the solution!
Go to Connections>USB to PC, and uncheck 'Enable advanced network". Plug it and let 'er sync.
Click to expand...
Click to collapse
ahaha yea i thought graff had already checked the software so i didnt bother going into that
I suggest u try to search, there is a search option - type there something like "cannot conect to activesync" - there are milions of threads with this problem, unfortunately I dont know if there will be a solution for u. Just try that out and read.
This happened to me and I had to send my phone in to at&t. I know this probably wasn't what you wanted to hear. They sent me another phone and gave me 10 days from the day I received the new phone to send back the old. I also had the same rom as above I couldn't even flash it via sd card, so I sent it as was and haven't heard anything since. This was two months ago. The problem turned out to be with the mini usb port, it was warped like it got to hot or something. Maybe from using in car for gps I don't know. I hope this helps.
answers and bump
As for searching........always someone has to say it, "why dont you try the search option" - my friend, I am a google allstar and beleive in the forum searching till you can no more then post theory. Now saying that, I am willing to bet the answer to my problem is buried within a post in some thread with some fabric of the entire XDA forum. Finding it though can be harder than removing bubblegum from buckwheats hair.
So I have tried a hard reset for the PDA and the restarted my PC, several times.
...no go
I knew something was wrong when I lost the "ding" every time I hooked up the PDA via USB to my computer.
I had tried the unchecking the Enable Advanced Network before but did again and reset the phone with hopes of glory today. No glory.
I feel I have lost the phone and am ready to move on. Its just so friggen hard since it charges. How can it charge, and not stream data! I fried just the right parts of the mini USB? Blasted! So so so so disappointing because I felt I really had it nailed this time with the perfect radio, ROM, Dialer, programs, software, it all.....well maybe not radio, but my receptions suck all the time anyways and I live in Charlotte NC, a major US city with great AT&T coverage.
Now.....I am still open to any ideas and creative thoughts......but how do I get a the original WM6 Shipped ROM back on the phone? If I cant get any PC to recognize my PC via USB? I am calling in the warranty people today and not speaking of my Dutty, but having a new phone shipped. I just hope not to see a nasty bill come one month or two.
Thanks so far, well done XDA forum friends,
~b
donroja said:
This happened to me and I had to send my phone in to at&t. I know this probably wasn't what you wanted to hear. They sent me another phone and gave me 10 days from the day I received the new phone to send back the old. I also had the same rom as above I couldn't even flash it via sd card, so I sent it as was and haven't heard anything since. This was two months ago. The problem turned out to be with the mini usb port, it was warped like it got to hot or something. Maybe from using in car for gps I don't know. I hope this helps.
Click to expand...
Click to collapse
.....I am curious for you. Two months seems like your in the clear, but I hope not to jinx you. I have done the whole 10 days thing 6 times so far since the original purchase of my 8525 in August of 2007. Wasn't until the 5th time I complained and they offered me the 8925 as a replacement. The first five were all shipped back on time, with original ROM's and valid device malfunctions. Never have I been billed.....yet........
~b
graff40b said:
As for searching........always someone has to say it, "why dont you try the search option" - my friend, I am a google allstar and beleive in the forum searching till you can no more then post theory. Now saying that, I am willing to bet the answer to my problem is buried within a post in some thread with some fabric of the entire XDA forum. Finding it though can be harder than removing bubblegum from buckwheats hair.
So I have tried a hard reset for the PDA and the restarted my PC, several times.
...no go
I knew something was wrong when I lost the "ding" every time I hooked up the PDA via USB to my computer.
I had tried the unchecking the Enable Advanced Network before but did again and reset the phone with hopes of glory today. No glory.
I feel I have lost the phone and am ready to move on. Its just so friggen hard since it charges. How can it charge, and not stream data! I fried just the right parts of the mini USB? Blasted! So so so so disappointing because I felt I really had it nailed this time with the perfect radio, ROM, Dialer, programs, software, it all.....well maybe not radio, but my receptions suck all the time anyways and I live in Charlotte NC, a major US city with great AT&T coverage.
Now.....I am still open to any ideas and creative thoughts......but how do I get a the original WM6 Shipped ROM back on the phone? If I cant get any PC to recognize my PC via USB? I am calling in the warranty people today and not speaking of my Dutty, but having a new phone shipped. I just hope not to see a nasty bill come one month or two.
Thanks so far, well done XDA forum friends,
~b
Click to expand...
Click to collapse
About the flashing original rom- u dont need a activesync for that, u can flash the rom via SDcard.
Mikulec said:
About the flashing original rom- u dont need a activesync for that, u can flash the rom via SDcard.
Click to expand...
Click to collapse
True, but forst I gotta get my mini back in the full size adapter then find a friend with a printer that accepts my scandisk so I can transfer the file over to it. Right now at work trying to save the file to the storage card via wifi. Shall be interesting to see if it works. Didnt on phone, said not enough mem.
Thanks for the suggestion, was so hooked on USB, forgot the other various aspects of the all great HTC.
~b
Related software for Microsoft ActiveSync 4.5
Java Runtime Environment 1.6.0.2 (updated) Java software allows you to run applications called "applets" that are written in the Java programming language. These applets allow
.NET Framework Version 3.0 The Microsoft .NET Framework 3.0 is the new managed code programming model for Windows®. It combines the power of the
DirectX 9.0 Microsoft DirectX is a group of technologies designed to make Windows-based computers an ideal platform for running and displaying applications
ATI Catalyst Drivers The latest Windows XP drivers and software for the Radeon range of ATI graphics cards. Includes: * Catalyst XP Drivers
Thats just some of it, it is more to it. I use xp anyways. You mention reinstalling active sync but have you tried .NET Framework Version 3.0 ? If the device charge via usb I would suspect its software issues on youre pc. Could be bad version of some of the software aswell, try download again making sure its the latest and so on. Good luck
Edit: Why dont you back everything up and reflash from microsd and then see if it will connect. Should solve it.
raiisak said:
Related software for Microsoft ActiveSync 4.5
Java Runtime Environment 1.6.0.2 (updated) Java software allows you to run applications called "applets" that are written in the Java programming language. These applets allow
.NET Framework Version 3.0 The Microsoft .NET Framework 3.0 is the new managed code programming model for Windows®. It combines the power of the
DirectX 9.0 Microsoft DirectX is a group of technologies designed to make Windows-based computers an ideal platform for running and displaying applications
ATI Catalyst Drivers The latest Windows XP drivers and software for the Radeon range of ATI graphics cards. Includes: * Catalyst XP Drivers
Thats just some of it, it is more to it. I use xp anyways. You mention reinstalling active sync but have you tried .NET Framework Version 3.0 ? If the device charge via usb I would suspect its software issues on youre pc. Could be bad version of some of the software aswell, try download again making sure its the latest and so on. Good luck
Edit: Why dont you back everything up and reflash from microsd and then see if it will connect. Should solve it.
Click to expand...
Click to collapse
You are wise my friend. Thank you for the other software, I will try that. Funny thing about the PC, is I have tried three different PC's, all which it used to sync or try to sync with when I would just be charging. I would love to flash via SD card, but first I need the adapter for my computer, or track a friend down with a printer and correct slot. That might be done tonight. I am at work now trying to download the a rapidshare file of a shipped rom, free style, slow style, and prolly not going to work. But hey, its a learning experience.
Either way, my warranty is up in August, so I figure why not get one more nice new fresh 8925 before then. Ordered new one today, comes next week. I will still try and flash back to the shipped rom via SD tonight.
XDA and its members Rock, this is by far the most help I have ever received via my few threads.
~b
graff40b said:
You are wise my friend. Thank you for the other software, I will try that. Funny thing about the PC, is I have tried three different PC's, all which it used to sync or try to sync with when I would just be charging. I would love to flash via SD card, but first I need the adapter for my computer, or track a friend down with a printer and correct slot. That might be done tonight. I am at work now trying to download the a rapidshare file of a shipped rom, free style, slow style, and prolly not going to work. But hey, its a learning experience.
Either way, my warranty is up in August, so I figure why not get one more nice new fresh 8925 before then. Ordered new one today, comes next week. I will still try and flash back to the shipped rom via SD tonight.
XDA and its members Rock, this is by far the most help I have ever received via my few threads.
~b
Click to expand...
Click to collapse
Post your results then.
Everybody knows that xda rulez.
Hi I have a fault with Activesync (Vista), I connect the USB cable to the PC and to the handset, the power indicator tells me that it's charging yet, the device is not syncronizing.
I have reset both the PC and the Device with no avail.
It was working OK about a week ago now nothing, I have not altered any settings and im running HYPERDRAGON III with radio 1.65.24.36 any suggestions???
You are required to search before posting, and seeing as this is a common problem I don't think you have met the requirements.
This is sort of an "advanced" users forum. If you don't search first, you won't get much help on here. Look at the top right, see the "search" click it, type in something and it should help you out. This is a very common problem, asked and answered many times.
I'll take a moment and try to help. It's just as easy as telling you to search.
I found a thread or two (the search is really time consuming. I don't find it to work all that great...find too much stuff unrealted to what you need). And they didn't help.
What I am only just not realizing is that it seems that the firewall with the Virus software may be interferring. If I turn off the firewall long enough to synch, it works.
What a pain, but that's what's working for me.
Never had this problem on XP.
Chillin like a Dylan
Thanks for the support and advice. I have followed instructions yet problem still pesists.
I have disabled firewall and Anti-Virus to no avail. When connecting the USB cable usually I hear a notification that the device is attached but this doesn't happen. Very puzzling!
Awesome problem solved. Reinstalled Wdinows Mobile Centre and all works ok now. Im not sure if this has any similarity but I know there was a Vista update the other day which may of interfered with the device drivers. Not sure.
But all is working well!
It'll be interesting to see if it keeps working well. INstalling WMDC was my first attempt at fixing. It appeared to fix, but the next time I went to synch, it didn't work again.
I spent the next 2-3 weeks reinstalling WMDC every tiem I wanted to sync, and it would sync.
I remain only able to do it if I disable my firewall (or reinstall WDMC, which I'm tired of). Of course, that could be vendor specific problem. I am using Trend Micro on my PC.
Nope issue still reminas, I'm pretty sure its the connectors in the Mini USB, on reading other forums I have discovered that the Mini USB port has been known to malfunction. This is due to the design of the port and the fact the cables shipped with the device are standard and not customised for the device.
I just wiggle around the socket a few times and hey it works (fingers crossed). Might justbrick it and order a replacment that will work if I can't sync any more.
I have also noticed that you have to wait after a soft reset for all of the programs to fully load. ESPECIALLY if you use BB Connect.
I believe this to be the true reason why rebooting a PC sometimes helps... it gives the Kaiser enough time to fully start.
instead of reinstalling WMDC, just make sure the service required to connect your device to your computer is running.
I believe its called windows mobile based connectivity. You wont be able to connect with that on manual. Switch it to automatic, as it sometimes likes to switch back to manual especially after a ROM flash.
All right, I'm not sure what kind of answer I need here, but the story is:
Several computers would not connect to my tilt. Hard reset, tried various fixes etc. It did not look like there was any damage done, but I had read that non HTC USB cables/chargers could cause problems to the data pin in the mini USB port. So I called att and asked for a replacement, and they just shipped it out.
Of course when I test the USB connection it MAGICALLY works for the first time in over a month.
Do you guys think I will have the same problem soon? I don't think sending out a non-defective unit would be necessary, but am afraid of the problem reoccurring. Should I use this time to refactorize the phone by redoing the original SPL and CID locking?
I know these questions are border line opinion, but I would really appreciate any suggestions.
Thanks
NEW (29/4/09) --> after further investigation and discussion with other kaiser owner affected with same problem, the thing could be more important than expected as many Kaiser could be potentially having the same problem.
The issue is that after going on flight mode the unit can start to have problems to get registered to the phone operator. Sometimes the problem is mitigated temporary by disabling 3G but the problem can persist. The unit is able to see the operators available but not to connect to any of them. Units affected were built between 07/07 and 11/07.
If you are affected please post your release date (DATE: DDMMYY(TBXX)/EU) that you can find on the sticker on the atenna in the back, under the back cover.
If you are not, be aware of the problem as you may start to have it if you go to flight mode or travel abroad.
NO SOLUTION FOR THE TIME BEING, AND IN GENERAL AFFECTED UNITS ARE ALREADY OUT OF THE GUARANTEE PERIOD.
----------------------------
My TYTN II has more than 1 year.
The problem: Basically it is out of coverage all time, and does not manage to get connected to any network.
It started about 1 year ago. I am base in France and I want to USA. When I arrived to New York it did not work anymore. I thought it could have been the roaming or just that I had changed the SIM card a few weeks before and the operator did something wrong (ORANGE). But the point is that the same SIM was working in my spare nokia and on the other hand an Orange Spain SIM had the same problem.
I spend a few days in USA moving from one state to the other and after 2 or 3 days the phone started to work but with some problems (changing from one operator to another it did work) finally the 4th day it was working.
When I returned to Paris, it did work ok for a while.
Then one day the phone just droped the connection to the operator, and at the same time the Bluetooth link to the BT carkit and the GPS stopped and restarted. Since that moment the phone just did not work anymore (only the telephone).
I open a case to HTC who never replied. On the phone they just say inconsistent things.
The WM6.1 official release came out and I did upgrade it--> still the same. A new ticket open to HTC without replay. I stopped using it for a while.
In summer I went to Spain for vacations and started to play with it again. One day it started to work again without any justificiation.... so I left it like that.
Months latter I got a mail from HTC (really very reactive) but at that point the phone was working since more than 4 months.
By the end of 2008 when I was in Spain and this time using my Orange Spain SIM, I had to replace the SIM. After a few days, and after travelling across Spain, I had again the same problem. And actually the phone did not get any coverage with any of the SIM I use (Orange FR, Orange ES, Movistar...). Little by little it started to work again and it has stay like this for a few months.
In the last few weeks I have been in UK and Italy. Again started to have problems and finally, after a visit to Italy my phone has stop working. It is like that for 2 weeks.
The point is that I have tryed all kind of things:
- force to GSM or let it in auto
- change the UMTS and GSM bands
- different SIM from different operators
- Official WM6.0 and WM6.1 spanish
- finally I started to flash different Radio ROM and also coocked ROM
- when I search manually the operators or I try to fix it manually, I see that the phone is actually capable to see the available networks, but it does not manage to get registered in any.
At the end it is always in with the "!" symbol, saying either that it has no coverage or that the access is refussed.
I have seen that in two occasions I had changed the SIM a few weeks before. Also that the problem has always happened after putting the phone in flight mode (actually I was flying) and landing in a new city or even a new country; except once.
Last point: it is free HTC Spanish version. It is actually the second as the first I had was stollen. With the first I never had problems.
I will end up sending it back to HTC but obviously it will take very very long and meanwhile I will not have the GPS and the rest of the PDA that still work ok.
Any idea?
Thanks
Wow that was a long post, even so, you've left out some important info. Which ROM Radio and SPL versions are on the device now (the wiki explains how to find all this out if needed). Has the device suffered any physical bumps or been used in the rain/got wet? Have you tried cleaning the battery terminals and spring posts with a cotton bud soaked in contact cleaner or IPA? Not sure if the last one will help (especially if there are no battery charge problems) but it may be an intermittant problem and I've found this to be a known issue with the TyTN II. Also, how much more than one year have you had the phone (my TyTN II came with a warranty about 15 months).
Thanks for the info. I have verified all connectors, including battery and SIM.
More over I have 2 batteries and I have done all kind of test with both and with and without power supply.
On the other hand, I have tested all (really all) the RADIO ROM available in the FTP server of xda-developers, plus some more up to the 1.70.18.02 and
1.71.09.01.
Right now I'm running the 1.64.06.04.
In terms of ROM, I have also tested serveral. The last few are:
- offical HTC WM6.1 ESP (BTW with radio 1.65.17.56)
- KaiserESNReconstructedTestFix02
- RUU_Kaiser_SPA_WM6.1.19212.MobileVirtualVista2.21_radio_sign_25.83.40.02_1.65.16.25_by_ansar
The one I am running right now is:
- KaiserSpanish diamond II
The unit is from nov. 2007, I guess is out of guarantee. On top it was a gift...
But this is not the issue, the problem is actually that I guess that HTC will take several weeks to repare or replace it, and I can not live without the PDA part. I am considering to buy a second hand unit and then we will see....
pepesr said:
Thanks for the info. I have verified all connectors, including battery and SIM.
Click to expand...
Click to collapse
How? The mark one eyeball won't pick up a thin film of grease which may still be enough to pose occasional connection problems. The best bet is simply to clean it as described (being careful not to spray the device directly to ensure the moisture indicators aren't triggered).
More over I have 2 batteries and I have done all kind of test with both and with and without power supply.
Click to expand...
Click to collapse
I have 3 batteries (original and 2 spares) and have had battery terminal problems in the past. I think that all those battery changes may exacerbate the problem. Cleaning as described from time to time, has prevented any recurrence.
In terms of ROM ..... The one I am running right now is:
- KaiserSpanish diamond II
Click to expand...
Click to collapse
You could try reviewing the ROM thread for that ROM but if the problem occurred the same with other ROMs, that's unlikely to be the cause.
The unit is from nov. 2007, I guess is out of guarantee. On top it was a gift...
But this is not the issue, the problem is actually that I guess that HTC will take several weeks to repare or replace it, and I can not live without the PDA part. I am considering to buy a second hand unit and then we will see....
Click to expand...
Click to collapse
Still a few outstanding questions, has it been subjected to anything you may think could cause such problems such as being dropped, shocked or soaked? Also what SPL does it have on it and have you tried reflashing the SPL version (as everything else has already been flashed many times)? I'm thinking this is more likely a hardware defect but you may as well take every step you can to rule out other problems before going down the path of employing specialists to take a look at it.
If you do revert it to a UK Orange standard setup and send it off to HTC in Milton Keynes for repair, you may be surprised at how quickly they can turn around such a job. Although the only service I've used from them was a free ROM reversion while under warranty, after booking my device in over the phone in advance, I dropped it off in the morning of the agreed day and it was ready when I picked it up last thing the same day so the repair centre can really be very efficient (don't ask me about the call centre though ). There's no harm in enquiring with them first but I do suggest you revert everything back to 'as supplied' spec first (even though there's virtually no chance it'll be fixed for free).
Wow that is totally crazy. Good luck with that.
Flying Kiwi said:
How? The mark one eyeball won't pick up a thin film of grease which may still be enough to pose occasional connection problems. The best bet is simply to clean it as described (being careful not to spray the device directly to ensure the moisture indicators aren't triggered).
I have 3 batteries (original and 2 spares) and have had battery terminal problems in the past. I think that all those battery changes may exacerbate the problem. Cleaning as described from time to time, has prevented any recurrence.
Click to expand...
Click to collapse
I will clean it again just to be sure....
Flying Kiwi said:
You could try reviewing the ROM thread for that ROM but if the problem occurred the same with other ROMs, that's unlikely to be the cause.
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Click to collapse
I have gone through the forum to find another similar cases, but no luck. I agree with you that it is very unlikely that it is the ROM, as it happened with 5 different ROMs, including official WM6 and WM6.1.
Flying Kiwi said:
Still a few outstanding questions, has it been subjected to anything you may think could cause such problems such as being dropped, shocked or soaked? Also what SPL does it have on it and have you tried reflashing the SPL version (as everything else has already been flashed many times)? I'm thinking this is more likely a hardware defect but you may as well take every step you can to rule out other problems before going down the path of employing specialists to take a look at it.
Click to expand...
Click to collapse
A few drops in 1 year an a half, this is almost unavoidable. But not a big crash, and in any case it never happened just before the problem. The only real correlations I've noticed are:
- in tow occations it happened after my operator replaced the SIM
- in all cases but one, I had problems when roaming or when coming back from abroad
I did not mention it but I reflashed the SPL a few times.... the same. I have also changed the Network Wizard and run it several times (there are some problems in the forum where people can not get access to some of the operator's services). Nothing changed
There is another point, when I go to the configuration of the Phone, I can list the available networks, but the issue is that it does not get registered to any of them. It may even be a problem with the operator an not the phone itself.
Flying Kiwi said:
If you do revert it to a UK Orange standard setup and send it off to HTC in Milton Keynes for repair, you may be surprised at how quickly they can turn around such a job. Although the only service I've used from them was a free ROM reversion while under warranty, after booking my device in over the phone in advance, I dropped it off in the morning of the agreed day and it was ready when I picked it up last thing the same day so the repair centre can really be very efficient (don't ask me about the call centre though ). There's no harm in enquiring with them first but I do suggest you revert everything back to 'as supplied' spec first (even though there's virtually no chance it'll be fixed for free).
Click to expand...
Click to collapse
That is a good point. As I have to travel to UK from time to time I may consider it as an option, but as you say, I want to try all possibilities before.
Thanks again, and thanks to all other people that have any suggestion.
pepesr_1 said:
The only real correlations I've noticed are:
- in tow occations it happened after my operator replaced the SIM
- in all cases but one, I had problems when roaming or when coming back from abroad
Click to expand...
Click to collapse
You did mention sometimes it refuses to be registered on the correct network. If you use your secondary phone to call the operator, perhaps they can tell from their side why registration is being refused? I assume the SPL version you are using is fully compatible with the ROMs you are using. Other than that it's time to contact the repair centre and if you're now back in France then the HTC website (or Orange in France) should provide details of closer, more convenient repair centres. Good luck.
Just got a second Kaiser (2nd hand) and started to swap some parts between both. I found out that the problem is in the motherboard.
It may be the board or, as said before, a problem with the network operator.
I continue to check. BTW, any tip is welcome.
pepesr said:
Just got a second Kaiser (2nd hand) and started to swap some parts between both. I found out that the problem is in the motherboard.
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Click to collapse
By that if you mean it's hardware related fair enough but remember there are lots of bits of hardware attached to the mainboard which are easily and relatively cheaply replaceable (eg the sim holder) so a skilled repairer should be able to diagnose exactly where the fault lies.
It may be the board or, as said before, a problem with the network operator.
Click to expand...
Click to collapse
Well thats a very important distinction to make. Option 1 may be uneconomic to repair where as option 2 would be free - don't you think you should get a definitive response from your network provider?
I continue to check. BTW, any tip is welcome.
Click to expand...
Click to collapse
Get a definitive response from the network provider and then if reqd from an HTC repair centre (as suggested in my last post). In the meantime you can carry on as normal using the 'good' Kaiser.
Thansk.
If you have seen the rips of the Kaiser, it is not so easy to repair what is suppose to be faulty.
When you open it, you take out some parts:
- Antenna
- Speaker
- the roller control on the left side
Then you can remove the main card by disconnecting two flex cables.
When you have done this, your unit becomes two main parts:
- the main body that is completely ripped off
- the other half that contains the LCD, keyb, tilt mechanism, SIM reader, SD reader
The mothercard is actually monolitic, and most of the components are shilded with a methalic case solded to the board. There you have memory, processor, communication chipset...
I am currently using the "new" board on the old phone. Old the rest of the components are from the old one (including antenna, speaker....) and it works, so the fault is in the mother card.
Then when I use the old card with the "new" phone I have the same problem. I have a good and a bad one. Considering that I have no guarantee (and if I had, after all this manipulations, I have lost it for sure), I will first check with Orange. It is not very likely that it has been an operator problem as I have tried with many SIM from different operators and in different countries.
At this point is not so bad as I can play with the spare unit, test new ROM and SW, etc... before running it in the operational one. I also have spare parts in case that I broke something else (LCD...). I am even considering to buy another in ebay, something broken but with the mother card still running, so I can actually have two fully operational.
Pop Q. here, does it work 102% except your connection issues? Does it lag, screen freeze or acting strange in any other way? If this is a hard problem I would suspect SPL. What SPL version are you on now?What other have you tried and with which rom? Also I dont mind the lengt of this tread, but it takes a bit more time when its written in "story" mode
raiisak said:
If this is a hard problem I would suspect SPL. What SPL version are you on now?
Click to expand...
Click to collapse
That must be about the 4th or 5th time SPL has been mentioned in this thread and nowhere has pepesr answered - very annoying but you know what they say about leading a horse to water....
Also I dont mind the lengt of this tread, but it takes a bit more time when its written in "story" mode
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Click to collapse
Especially when relevant questions from earlier on in the thread (and reminders/suggestions to clean terminals) are being ignored/not reported back on - maybe pepesr may actually listen this time and answer all outstanding q's/report what has actually been done?[/grouch mode]
Thanks again for your help.
Don't get disapointed, I have gone through all the story because the problem is quite weird and this is maybe the only way not to miss an important detail.
As said twice before, answering to the questions, I have traid different SPL and ROMs. To be more precise:
- The problem first started with original HTC SW set up., long time ago.
- I only started to play with different SPL a few weeks ago, and because I wanted to test different radios as the problem is on the phone part.
- I have tried SPLs 1.93, 1.56, 3.28. For sure 1 or 2 more but I don't have any record. Currently running 3.28
- I have installed radios:
- 1.27.11.31
- 1.27.12.11
- 1.27.12.17
- 1.27.12.32
- 1.27.14.09
- 1.27.15.32
- 1.58.26.20
- 1.64.06.04 --> currently running
- 1.64.08.21
- 1.70.18.02
- 1.71.09.01
- I have tried ROMs:
- official HTC WM6 spanish
- official HTC WM6.1 Spanish
- Mobile Virtual Vista 2.21/2.20 D3D WM6.1 5.2.19212.1.0.3
- Mobile Virtual Vista 2.10/2.00 WM6.1 5.2.19212.1.0.3gullum
- Throttle Diamond I multi language (updated) --> currently running
Do not hesitate to ask further details.
Clean the contacts on the sim slot and the card itself?
OOPS I see that you did.
Anyway, perhaps the sim card connection to the motherboard is flaky
burtcom said:
Clean the contacts on the sim slot and the card itself?
OOPS I see that you did.
Click to expand...
Click to collapse
You were right the first time. 'Verified' is not the same as cleaned correctly and thoroughly, just as saying it will be done doesn't mean it has been done (correctly and thoroughly). It's not that I'm simply dissapointed. I am annoyed at being given the run-around when it comes to getting concise answers and actions quickly.
I note that we finally have the CURRENT full ROM/Radio/SPL details when picked from a list of other things we didn't ask for (although still no word on whether the actual terminal/connector cleaning has yet taken place for sim and battery and if it was done correctly and thoroughly using the correct materials). I don't know if they are all fully compatible with each other, especially that radio (and to be honest, I can't be bothered checking the custom ROM thread to find out). To say all combinations have been tried is little use because that could mean mixing incompatible items together with a net result of problems. It's akin to saying I've verified all the fluid levels under a car bonnet by filling the radiator with oil, brake fluid reserviour with antifreeze and water and the engine with brake fluid.
I will not be hesitating to ask further details from pepesr (and pepesr_1 for that matter...), I simply won't. The problem is not that not enough words are provided in a response, it's that listening and acting on clear guidance is not occurring, not something I know how to change in others apart from by showing them the net effect.
In the words of ChumleyEX, the situation is 'crazy'!
As many times in the forum, your answers, Flying Kiwi, are starting to be agressive and useless.
Contacts have been very well cleaned (correctly and thoroughly).
More over, the SIM connectors are in the other half of the unit that works with the new motherboard.
Asuming by default that I am so incompetent and that I have not gone through all this forum to check all this compatibilities is quite arrogant.
-----
I continue to thanks all other people that has really the intention to help.
raiisak said:
Pop Q. here, does it work 102% except your connection issues? Does it lag, screen freeze or acting strange in any other way? If this is a hard problem I would suspect SPL. What SPL version are you on now?What other have you tried and with which rom? Also I dont mind the lengt of this tread, but it takes a bit more time when its written in "story" mode
Click to expand...
Click to collapse
Yes, it does work 102% for the rest. No other problems at all. And you can be sure I really strees it.
I have the same problem as pepesr_1's. 100% same!
I use origine ROM on my phone, from SPL, ROM & Radio.
vuquan said:
I have the same problem as pepesr_1's. 100% same!
I use origine ROM on my phone, from SPL, ROM & Radio.
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Click to collapse
Hi,
Good to see that I am not the only one, this could give us a change to find a solution.
Could you check in the back the sticker on the antenna with the date and version. Mine is: 011107(TB02)/EU.
pepesr_1 said:
Hi,
Good to see that I am not the only one, this could give us a change to find a solution.
Could you check in the back the sticker on the antenna with the date and version. Mine is: 011107(TB02)/EU.
Click to expand...
Click to collapse
I haven't check yet. But I think it's same. I bought it at 01/2008 as brandnew phone.
2 week ago, I take it to a service shop to re-weld the SIM tray pins. At that time, the phone is good. After one day, it became fault as the time before welding.
More information:
- When it good, the signal can be found when the Windows starting (the LED is blink) with any SIM.
- When it fault, with usable SIMs, the signal can be found after Windows started some minutes. With un-usable SIMs, the phone says: No SIM.
- All Sims above are good SIM (tested on other phone)
Sorry for my bad English.