Cannot use Mail through GPRS - Touch Diamond2, Pure Q&A, Help & Troubleshooting

Hi guys,
I have just bought an HTC Touch Diamond 2 and very happy with it.
But, there is one problem which is nagging me a lot. I am able to fetch my mail when connected to WiFi or Edge, but when use GPRS, Send/Receive errors out by asking me to check my connection settings.
After going through a lot of forums, it was suggested that i change the Connection in Advance Server Settings from "Internet" to my GPRS connection, which is "Vodafone Live".
Once this was done, i dint get the connection error message, but a new one, which said "Message cannot be downloaded to your mobile device". This is really strange, because i can open websites from Opera on my GPRS connection.
Also, when i modify the connection to Vodafone Live, if i switch to WiFi, i have to modify the connection to Internet, to be able to use mail with WiFi. Isn't there a simpler and cleaner approach to the whole thing?
Any help would be greatly appreciated.
Thanks.
Sid

Vodafone Live automatically uses a proxy. This proxy only allows you to use their mail services. You need to disable the proxy in settings > connections > connections > Existings connections > Vodafone Live/GPRS etc..

I have the same problem: "Messages cannot be downloaded" or "Error synchronizing". The only way to get your mail going again is a hard reset, and then you can wait for the next time this problem occurs....
I think it's a WM 6.1 problem, possibly in combination with the TP2. I also have a TytnII with WM 6.1 and it's mail is working perfectly well.
What I've discovered so far:
- it's NOT a settings problem. It occurs suddenly after days of troublefree emailing.
- it's not a networkproblem.
What might be causing it:
- downloading your mail via ActiveSync of Wifi. I've noticed the problem occurs mostly shortly after doing so.
- a certain combination of installed programs. I'm now starting with a "blank" TP2 (just Windows and TomTom), and install a new program every day, when the mailproblem has not occurred.
It looks like the SMTP-issue in WM 6.0: once you've had 1 bad connection, your mail wil never work again.
I'm now using SpriteBackup and can restore my TP2 easily to the "out of the box" state + emailsettings after the problem has occurred.

Works absolutely fine with T-Mobile and a new TD2.. Used the e-mail for a week now, constantly. HSDP always on, and receiving e-mail every 30 mins. I think it's just Vodafone being sh*t instead of the SMTP protocol in Windows

I've also got Vodafone, but with a KPN-sim the same problem occurs.
My TD2 has been working fine for 4 days now, untill this afternoon I've been connected to the internet via WiFi (including automatic mailchecks). Shortly after disconnecting from WiFi and thus reconnecting to 3G/HSDPA for mailchecks, the dreaded message appeared again: "cannot download messages from the emailserver". And again, a hard reset was the only way of getting my email going again.
It seems WM6.1 in some way stores the (in my case: static) IP-address through which it connects to the mailserver. When this address changes or is unreachable, mail stops working.
It really is a combination of TD2 and WM6.1. My TytnII is working fine!
I'm getting sick and tired of this sh*t now!

Related

IE Cannot Browse Internet via GPRS

Installed Opera and it works fine.
For some reason, IE doesnt seem to use my GPRS connection to connect to the internet. If I enable Wifi, it works as well.
I noticed this trouble after flashing the rom to Dutty's TouchFlo AT&T beta 2. IE displays "Locating" in the status bar. After a couple of minutes I get the pop up message "The page cannot be displayed or downloaded because the connection was lost. Check the connection and try again later."
I changed my network setting to use the same GPRS provider for both internet and private networks.
I can active sync with my exchange server. I can get weather updates. I can RDP my exchange server. All signs of internet connectivity are present.
I can live with Opera, but it beats me why and where in the registry is this set.
I have googled and researched on the net, most i found was a registry setting that pointed to the user agent. but i later found out that it wasn't necessarily causing the issue. It just instructed the site that you were a mobile device and too spit out a mobile page if available.
Your help is appreciated!
Update
Ok this issue is resolved when i reverted to the original HTC Kaiser ROM...dont know why this happens only with dutty roms.
Giving Custel Roms a shot to see if this is still an issue
IE Cannot Browse Internet via GPRS/3G
I have exactly the same issue with my HTC 8525 Cingular with the original WM 6 ROM from HTC Web Site.
Any ideas?
Thanks!!!
HHG76 said:
I have exactly the same issue with my HTC 8525 Cingular with the original WM 6 ROM from HTC Web Site.
Any ideas?
Thanks!!!
Click to expand...
Click to collapse
I'm kinda in this boat as well, it works 1/2 the time on my stock AT&T Tilt ROM. I have noticed that if I do a soft reset, it will normally work.
Neonwheels said:
I'm kinda in this boat as well, it works 1/2 the time on my stock AT&T Tilt ROM. I have noticed that if I do a soft reset, it will normally work.
Click to expand...
Click to collapse
Call your carrier and ask if there are any reports with GPRS/3G access at the area where you have problems. Sometimes a faulty cell transmitter can cause this.
Farsquidge said:
Call your carrier and ask if there are any reports with GPRS/3G access at the area where you have problems. Sometimes a faulty cell transmitter can cause this.
Click to expand...
Click to collapse
I'm reasonably sure it's the phone, happens at home, happens at work, happened on vacation in both San Antonio and South Padre Island.
From what we have heard on here for US settings you may to disable 'Use Proxy settings' for your connection. That may help.
IE Cannot Browse Internet ...
so sorry guys but i may be posting this under an inappropriate post...
but my problem here is that i cannot browse Internet via active sync USB connection. it is giving me an error saying "The page cannot be displayed or downloaded because the connection was lost. Check the connection and try again later".. this is strange but i was able to browse before. this happened suddenly and i haven't changed any settings. Tried remedies posted on other forums, how ever it dint work for me, Appreciate if any one could help me.
cheers
It happens because it is a AT&T based rom. They orinally configured the rom to use a Proxy server. There is a program i have which unregisters the proxy from the registry and Walla!!!!!
It happeed to my WM6, same here can use IE to surf internet by GPRS or USB, after disable proxy setting, is bck to normal, thanks!!
\HKEY_CURRENT_USER\Software\Microsoft\Windows\Internet settings\EnableAutoDetect = 1
It works!!!
I had similar issues with Orange in the UK.
Received phone on Dec 7th, worked an absolute dream til the 11th when started dropping calls (issues with 3g network) and unable to connect to the internet via IE though Blackberry/Opera could still connect.
Well, after 3 handset replacements and everyone at Orange having no idea I think I figured it out. It's the Blackberry software. It seems to 'trick' IE into thinking there is a present GPRS connection, but obviously the Blackberry connection seems to use different broadcast ports where as other apps like Opera actively try to 'lock on' to a valid GPRS signal.
So, long post short... Spend the $24 and get Opera and leave IE to be confused by itself. Oh, and don't expect the 'tech support' at Orange to ever know what's going on!
Which program
tomellis6680 said:
It happens because it is a AT&T based rom. They orinally configured the rom to use a Proxy server. There is a program i have which unregisters the proxy from the registry and Walla!!!!!
Click to expand...
Click to collapse
Which program is this?
Where can I get it?
Thanks,
SR
Could you please tell us which program is this or where to get it ?
Thanks a lot !!
chdenis said:
\HKEY_CURRENT_USER\Software\Microsoft\Windows\Internet settings\EnableAutoDetect = 1
It works!!!
Click to expand...
Click to collapse
Great reg mod pal, thanks a lot. It does really work ppl!
There is a program under Programs->Tools->Proxy Manager to disable the proxy, and now IE works normally..Thanks to the folks who shared the information

Network Analyzer OK but data connection problems

Hi,
So far the AT&T Tilt has been kicking some serious ass. However, there has been one glitch that I'm hoping someone might know more about.
Twice now, the internet connection has stopped working through the cellular data connection. Connecting through active sync and wi-fi still works. The last time this happened I called Fido (Calgary, Canada), found out that everything was OK on their end and then tried a bunch of connection settings. Doing what they asked me to do didn't solve the problem. Then, seemingly by magic without doing anything in particular, the connection started working again and I could connect to web pages again through IE.
So it has happened again, and I can't to connect to the internet using IE (or any other application). Here is the status so far:
- tried rebooting the device
- been able to connect via wi-fi and active sync
- Installed Microsoft's Network Analyzer application which reports the following: IP address is assigned (cellular connection) and able to ping microsoft's http server (www.microsoft.com ). Note that when I disconnect my data connection the ping to microsoft fails so I believe it is actually reaching the server. There is no MAC address for the cellular network adaptor, but I don't know if this is normal or not. See the attached document which is the log file it generated.
- Tried to connect via Google Maps, Direct push (Exchange), Octro Talk. All of the applications give the same message that the page or service can't be found. It is odd that the Network Analyzer seems to be the only application that can talk to the outside world.
- Also re-ran the diable proxy cab for the Tilt
I didn't play with any of the connection settings prior to this happening so it's hard to tell what is causing the problem.
Thanks in advance,
Alan
Flash your ROM
If you are having the same trouble, I fixed my problem by flashing to an HTC ROM. Screen layout switching is faster now, my network connection is working and the system seems generaly faster. I'm using Dutty's Hybrid test final rom V4. If there is stuff about your tilt that you don't like, and you aren't actually using AT&T as your carier, then I would just ditch their ROM.
Alan

HTC Diamond on T-Mobile Uk – issues with Messenger/Hotmail/Live

Hi, I have used this site for around 2 years, and often found answers…..however, this one I cant get round…I hope someone can help..here goes :-
Have tried the following on all of these ROMS
RUU_Diamond_HTC_WWE-ME_1.93.456.2_Radio_Signed_Diamond_52.29.25.12_1.00.25.05_Ship.exe
SwiftBL-WWE-Diamond-ROM-v2-0
SwiftBL-Diamond-ROM-v3-0
When trying to sign into MSN Messenger I don’t even get to the “enter Name/PW” section, it simply says “There was a problem signing you into messenger. It may be the service or you may be in a place with bad reception. Please try again later”
When trying to add a mail client (hotmail) I enter my ID/PW and then it says it has found the settings for Hotmail. I press next and it says that again it cant connect
When trying to sign into Windows Live it says it cant connect
I have evoked IE and opera to ensure I have internet connection
If I turn on WIFI, all connect perfectly.
I have not only tried the different Roms, but also tried other versions of Windows live cabs with no luck
Can anyone help?
I've only tries the TLR rom but i have the same issue, cannot connect using GPRS or 3G but connects fine using Wifi or via ActiveSync. Im also on Tmob
its to do with T-Mobile, they have limited the connection you get when dialing from the handset.
I had the same problem. You can phone T-Mobile and see if they can sort it out for you.
Cheers,
re Phoning T-Mobile
I did phone T-Mobile, and they said its not to do with them. I used to have the MDA Compact III and that works with MSN etc, and if i turn that phone back on with my tmobile chip, it works, so guess it isnt T-Mobile, unless they can block specifc requests from specific phones?
paulcharles1 said:
I did phone T-Mobile, and they said its not to do with them. I used to have the MDA Compact III and that works with MSN etc, and if i turn that phone back on with my tmobile chip, it works, so guess it isnt T-Mobile, unless they can block specifc requests from specific phones?
Click to expand...
Click to collapse
i was having problems with my MDACIII, thats when i found out it was T-Mobile.... dont use 3G or GPRS anymore, just WiFi, so cant say if it happens on my Diamond...
I just had a fiddle around and i may have fixed this issue.
Settings - Connections - Connections - Click Manage existing connections - Proxy settings tab - Untick "this network uses a proxy"
I can now sync my hotmail fine.
Re Proxy / connection settings
wahoo - thats fixed it
Thanks alot James, i will no longer throw the phone out of the window
Excellent
Paul
Have a t-mobile mda compact iv(t-mobiles diamond version)you cannot do this fix on it because the internet connection is disabled by t-mobile from altering manual,it says it is preconfigured and manual setting is disabled.very clever of them
yeh
UPDATE
http://www.microsoft.com/windowsmobile/mobile/wl/download-en-us.mspx
just installed live messanger from this microsoft site(a new version just released) and it works a treat on the t-mobile compact iv(diamond).only problem no messanger is included,this wasnt a problem for me because i had a stand alone version i purchased a few years back,i installed it and it worked ok
ljames28 said:
I just had a fiddle around and i may have fixed this issue.
Settings - Connections - Connections - Click Manage existing connections - Proxy settings tab - Untick "this network uses a proxy"
I can now sync my hotmail fine.
Click to expand...
Click to collapse
This did not work for me. In fact all my internet stopped working!
If anyone has he original proxy setting IP address kindly post it here for me.
That is UK T-Mobile proxy setting...
149.254.201.132
You can just redo the connection wizard also
Sure you didnt untick "This network connects to the internet"?
ljames28 said:
I just had a fiddle around and i may have fixed this issue.
Settings - Connections - Connections - Click Manage existing connections - Proxy settings tab - Untick "this network uses a proxy"
I can now sync my hotmail fine.
Click to expand...
Click to collapse
This worked for me on ProjectDiamond rom. Had to switch to GPRS for setup, but switched back to 3g after and now it syncs fine.
ljames28 said:
149.254.201.132
You can just redo the connection wizard also
Click to expand...
Click to collapse
Yep, thats what i did after posting the message, then went off to do something else so didnt reply on the forum.
ljames28 said:
149.254.201.132
Sure you didnt untick "This network connects to the internet"?
Click to expand...
Click to collapse
Nope, followed the instruction to the letter!
Also when I was using the standard T-Mobile ROM this following worked...
http://forum.xda-developers.com/showpost.php?p=2422579&postcount=14
But now I’m using a custom ROM, I cannot get it to work...
Just a quick update, I too got it working!
You got to turn off 3G in the Comm manager, reset, then remove proxy setting, reset again, then syncronise via GPRS, then switch on 3G in the Comm manager, then reset then it should work!
You can probably reduce the number of soft resets, but that is what I did so left it in there...
As my hotmail and messenger is now working, im not going to fiddle with it. But if someone is still having issues could you try disabling HSUPA. Keep HSDPA enabled.
I know that I have disabled this somewhere along the way and it might be playing a factor in getting the above mentioned apps to work.
For people who have custom ROMs only it can be found in Settings > Connections > Advance Network Icon.
Post back here if you have any success for others to try...
Everything is working for me straightway whether it's the stock or the latest htc rom. I didn't have to fiddle with any settings.
I found this issue about 3 weeks ago, internet completely stopped working so i contacted T-Mobile and they said they were having issues and it would be fixed within a couple of hours, since it came back up some sites worked, some things wouldnt, my push email wouldnt work. Ended up unticking the proxies and it started working again perfectly have found i've had to do this with every ROM reflash so i think they perhaps have changed something at their end which is causing some issues.
i've been getting the same problems for about a month, funnily enough its only when boss changed account from normal to web and walk (had a 800 phone bill as thought wnw was enabled on the account already!)
tried disabling the proxy and it still fails sync'ing, the weird thing is that it does actually sync SOMETIMES.. ie i wake up in the morning and it has randomly synced once or something. so god knows what tmobile are up to
I have the MDA compact IV, Im using Dutty ROM V 1.5. had the same problem with MSN messenger and hotmail, contacted the T mobile support but they could not help me.
Now everything is working following just disabeling the proxy
But Im still not able 2 make the MSN 2 work on my laptop when I connect 2 the internet using the mobile phone! is there a fix for this problem?
when I try 2 connect I get this error: we were unable to sign u into windows live messenger, possibly because of a problem with your internet connection. please tru again later.
error code: 80072745
I don't know how it works on Windows but in Linux I have to transport MSN through HTTP mode when I'm connecting over T-Mobile . Is there a way to do that in Windows?
Similar issues here. When the proxy setting was enabled, I couldnt connect to either hotmail or gmail. When I disabled, gmail started working fine but so far I have only managed to sync with hotmail once!
I wish there was an easy fix for this because its a pain in the rear!

Internet connection problem

Hello guys!
I have a problem with connecting to internet on my diamond since 3 days!
With internet sharing i can connect my notebook to internet without any problems and with full HSDPA-Speed.
But all applications on the diamond, which needs a data connection, wont work! Eg. weather update, skype, opera, google maps, iexplore,....
If i connect it to my notebook with active sync, internet will work on the mobile!
I've tried different radios; with all exactly the same problem!
Device:
XDA Diamond 300
1.40 OliNex HardSPL
Duttys 2.03 Rom (i think v.4)
I hope sb can help me with this problem!
TIA Ennsi
settings->connections->connections->advanced->select network
choose my isp
or whatever your isp settings use in the dropdownbox
and you're set it's not
a radiostack issue at all but a matter
of your phone being set to force to only
use my home network
I've tried this, but it's the same as before! =(
Another thing i've realized is that, when i want to go an a website (google.com), it jumps from 3G to H. Then the arrows come twice and disappear again (and the reception bar is shown). In the same moment the "ERROR! Network Problem" appears!
If anybody is interested, i've found the reason why i couldn't connect with the internet with 3G!
It's because i have used a specific IP address in the WIFI-Network Card. It actually happend with WIFI off!! Very strange!
Thank you, that solved the problem I was fighting with for months. In Spain we have 2 servers on Telefonica so the programs were confused.
Cheers

Native VPN Client stops working after a period of time?

I have a ROM based on the official WWE 5.2.19212 ROM, it is slightly spiced with some updates and some appications I wanted integrated - nothing special.
I have recently had Exchange ActiveSync enabled by my company so I have a permanent GPRS connection to Vodafone (I have set the connection to 'AlwaysOn' in the registry). I have a home VPN setup where I can VPN to my network at home using the Native L2TP/IPSec client. Prior to getting Exchange'd this worked fine. Since I have had Exchange ActiveSync (and the permanent GPRS connection) I have had VPN issues with the client just not working. I doesn't even attempt to make a connection; it flashes up 'Connecting' for a second or so then stops.
If I soft reset the Kaiser, wait for it to boot, settle down(?) and then establish the GPRS connection (3G or HSDPA usually depending on where I am) I can connect the VPN fine. If I leave it for a few hours I then get the same behaviour whereby it doesn't even attempt to connect. Another soft-reset and it's back working again.
Anyone else have these issues? Is it a bug with 5.2.19212, any workarounds?
Andy

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