[Q] Orange connection issue ROM related? - Touch HD Windows Mobile ROM Development

I recently bought a Blackstone off Ebay, it arrived yesterday (Orange branded), I inserted my sim card and set everything up, i could send and receive calls and text messages and access internet etc. Then a few hours later i went out, returned to find no signal. It can find networks but will not connect to Orange.
ROM Version - 1.19.61.1 WWE
ROM Date - 11/25/08
Radio Version - 1.09.25.14
The serial number indicates it was built in 2009 week 4.
After doing a search i found a topic that suggested it had been blocked with a link to a site to do a check. I've done that and the results all came up clean.
I've tried another Orange sim card in it and its the same.
I've tried an 02 sim card in it and it works.
I've tried hard rest and soft reset.
Althought i can't access the network through orange it still lets me contact to the internet through them, sometimes!.
Any suggestions would be greatly appreciated, I've contacted the seller (Ebay) with my problem. His feedback indicates he's sold an awful lot of these and other phones.

JM7 said:
I recently bought a Blackstone off Ebay, it arrived yesterday (Orange branded), I inserted my sim card and set everything up, i could send and receive calls and text messages and access internet etc. Then a few hours later i went out, returned to find no signal. It can find networks but will not connect to Orange.
ROM Version - 1.19.61.1 WWE
ROM Date - 11/25/08
Radio Version - 1.09.25.14
The serial number indicates it was built in 2009 week 4.
After doing a search i found a topic that suggested it had been blocked with a link to a site to do a check. I've done that and the results all came up clean.
I've tried another Orange sim card in it and its the same.
I've tried an 02 sim card in it and it works.
I've tried hard rest and soft reset.
Althought i can't access the network through orange it still lets me contact to the internet through them, sometimes!.
Any suggestions would be greatly appreciated, I've contacted the seller (Ebay) with my problem. His feedback indicates he's sold an awful lot of these and other phones.
Click to expand...
Click to collapse
This is not a rom related question and should be posted in other forum. Please try and abide by forum rules in future.
Try these 2 things:
1. Go to settings > connections > connection setup and select your country and operator, i.e. UK & Orange and let phone set this up automatically, see if this makes any difference.
2. Try a different radio. Available radio's can be found here. Obviously you will need either USPL or HSPL first to be able to flash any radio. Guide for flashing USPL & HSPL can be found here.

JM7 said:
I recently bought a Blackstone off Ebay, it arrived yesterday (Orange branded), I inserted my sim card and set everything up, i could send and receive calls and text messages and access internet etc. Then a few hours later i went out, returned to find no signal. It can find networks but will not connect to Orange.
ROM Version - 1.19.61.1 WWE
ROM Date - 11/25/08
Radio Version - 1.09.25.14
The serial number indicates it was built in 2009 week 4.
After doing a search i found a topic that suggested it had been blocked with a link to a site to do a check. I've done that and the results all came up clean.
I've tried another Orange sim card in it and its the same.
I've tried an 02 sim card in it and it works.
I've tried hard rest and soft reset.
Althought i can't access the network through orange it still lets me contact to the internet through them, sometimes!.
Any suggestions would be greatly appreciated, I've contacted the seller (Ebay) with my problem. His feedback indicates he's sold an awful lot of these and other phones.
Click to expand...
Click to collapse
Sounds like it's been reported lost to Orange and they've blocked it on the network. If it had been reported stolen it would have been blocked on all networks. The site you've checked it for stolen phones (which are blocked on all networks) not lost where they're just blocked on the one...
Not must help to you I know, sorry. . .
(It does happen quite a bit, some joker reports his phone lost, get a new onw and then sells the old one).

Blocked
Give Orange UK a call tell them what has happened and where you got the phone from, ask them to check and see if the phone is blocked, they would need imei Number to carry out check, if it turns out to be blocked report this back to ebay and ask for a refund.

Related

E-Mail from HTC europe

i received this e-mail this weekend in regards to my breeze always dropping calls. it refers to a new update but only via the support centre
Good Morning,
?
The fact that your calls drops is?not normal, if it does that you should try
to Hard reset the device.
If the hard reset doesn't sort the issue you will need to send the phone to
repair.
Note: hard reset will delete all data from the device, you need to save your
personnal files and synchronize your device first.
I can confirm we have recently released a new ROM update for the Mteor.
?
Due to the complex nature of this ROM update we will not be offering this
download via our website. Instead we are offering it through our network of
repair centres.
?
From the information you have provided your local repair centre are:
?
HTC Europe Co.Ltd
Communications House
Presley Way
Crownhill
Milton Keynes
MK8 0ES
+44 (0) 1908 55 64 64
Thank you for your enquiry, Should you have any other problem, please do not hesitate to call us. Your Local number can be found at http://www.europe.htc.com/support/csbyphone.html
?
Best regards,
Lena
HTC Europe
[email protected]
does anyone know what the turn around time from being received to being sent out from HTC is?
in regards to a software update and a repair/replacement which would include any tests they'ed need to do.
thanks
HI, just try to deactivate the Umts Bandselection... means don't choose Auto .... just try GSM only....
i have Problems to when have activated the AUTO feature...
steve
i have done, thought it fixed it for a whole day aswell, however it seems to make it happen less but it still happens a few times a day
well got the phone back, they actually replaced it so got a new 1 out of the mix and the fact i bought it off ebay second hand - bonus!
the dropping of calls still occurs but it seems its the 3G orange payg sim i have. i will try and get a new one out of orange on saturday and see if that works, i know its the sim as i tried a orange 2G payg sim and it has no problems whatsoever
so its oranges fault and HTC's for not making it work correctly with the sim.
Dan
No new rom on it then? ;p
the rom had a .3 at the end of it instead of .1
the radio was the same too.
My MTeoR arrived today. I also have a "3G sim" or whatever they are.. the one that came with my Nokia N95. That same sim has worked perfectly in my E50 for the past three months, but in the MTeoR I am frequently being disconnected during calls, and even when the phone is off-call, the display changed from "3G Orange" to "No Service" quite frequently.
This is no good
wow, i know it doesn't help its nice to know its not just me breaking the phone like i seem to do to everything electrical
by the way t-mobile, vodafone sims i have work fine in 3g mode, its obviously a orange problem. i have e-mailed them again asking if its a common problem. all i can say is you do the same and maybe our collective voices will be heard.

phone not allowed mm #6

Hi guys. my kaiser was working fine on saturday gone, but then at the middle of the day i wanted to make a call I found a message saying (PHONE NOT ALLOWED MM #6). I done a soft reset and a hard reset and no joy. does anyone knows what that message means. cus at the moment its like the pda has no phone capabilities. no reception no mms no txt no data. and i tried other different sim cards and still no joy. PLEASE HELP !!!
This appears when the operator is blocking your phone (at least for me that was the case when I was using my UK phone over holiday in Turkey with my Turkish SIM). In some countries operators require you to register the phone with your operator to be able to use it with a local SIM if you've brought in from abroad etc.

Diamond sends SMS after each boot

I got me a Touch Diamond in the rounder shape of the T-Mobile MDA Compact IV. It came in a sealed box from eBay and I've used unlocking software that I also found on eBay. As it turns out, this software seems to originate from this forum.
As far as I've researched it, right after the lock was removed, the phone started sending SMS messages to the number SMS032837 each time it is reset (since I've never used this phone locked it *could* have done this already, but I doubt it). Even if I switch off the GSM radio, and then reset, the phone waits for the radio to come back on and immedately sends a message.
I have no clue to what's the message is about or whoever is the recipiant but that's not the main issue here; it should not do this, period.
ROM: 1.37.110.3
Radio: 1.20.OliNex
Protocol: 52.26a.25.09U
Anyone any idea what is going on?
TIA,
XDArjen
sorry i dont have any idea
try this steps
1-try hard reset
if not work
2- you have an old ROM so
upgrade it to the latest ROM for your country or use cooked ROM if you want
Could a program similar to RemoteTracker be installed on your Diamond ?
That would explain the SMS, as the software detects that you changed the SIM card.
yea sounds like some program like remotetracker, try flashing a new ROM, as i assume it's build into the ROM by the seller, no idea why though.
xdarjen said:
I got me a Touch Diamond in the rounder shape of the T-Mobile MDA Compact IV. It came in a sealed box from eBay and I've used unlocking software that I also found on eBay. As it turns out, this software seems to originate from this forum.
As far as I've researched it, right after the lock was removed, the phone started sending SMS messages to the number SMS032837 each time it is reset (since I've never used this phone locked it *could* have done this already, but I doubt it). Even if I switch off the GSM radio, and then reset, the phone waits for the radio to come back on and immedately sends a message.
I have no clue to what's the message is about or whoever is the recipiant but that's not the main issue here; it should not do this, period.
ROM: 1.37.110.3
Radio: 1.20.OliNex
Protocol: 52.26a.25.09U
Anyone any idea what is going on?
TIA,
XDArjen
Click to expand...
Click to collapse
Hi,
I`ve got MDA Compact IV on T-Mobile UK with original ROM and Radio (I just need to) and I`ve noticed that after every re-boot it sends above mentioned by you text.
Actually, it sends 2 texts: 1st to 32837 (on the on-line bill it`s clasified as
"unbranded" and it`s free of any charge)
2nd to 100203005 (clasified as "SMS text messaging" and it is also free).
I was surprised as well, so started to investigate.
I`ve found that above texts got something to do with W`n Walk service and T-Mobile My Faves and they are like a system messages.
They are NOT using any of the tariff allowances and they are completely free.
I`m sure because I`m checking my bill very carefully every month and it is my 3rd bill since I started using Compact IV.
I think that every HTC Diamond and MDA Compact IV sends those texts when logging into GSM Networks, but not every network provider shows them on their bills. With T-Mobile it shows on My T-Mobile On-Line account, but not on any paper or electronic bill.
There is more info about the case on other forums, just "google" them numbers and you will find it.
So, DON`T PANIC, everything is in order.
P.S.
My handset is unlocked and I was using foreign SIM card with, whilst on holiday and I haven`t noticed any extra charges for above texts, nor any other problem.
Regards.
snark_be said:
Could a program similar to RemoteTracker be installed on your Diamond ?
That would explain the SMS, as the software detects that you changed the SIM card.
Click to expand...
Click to collapse
Hey snark_be,
I'm not sure, it's a brand new T-Mobile that I got in a sealed box. The owner got it as an upgrade but didn't want it. So it came locked to T-Mobile and I had to unlock it since I'm not a T-Mobile customer.
Could T-Mobile be using this tracking method? The seller of the unlocker could have added it, I don't know, he hasn't answered my email (yet).
The SMS goes anytime the device boots, not just after inserting the SIM.
HTC ROM upgrade site rejects my serial number if I want to download a new ROM.
Addicteddddd said:
yea sounds like some program like remotetracker, try flashing a new ROM, as i assume it's build into the ROM by the seller, no idea why though.
Click to expand...
Click to collapse
That was the plan, but that seem's a bit of a hornet's nest. Can I assume safely that the T-Mobile is a true HTC Touch Diamond? Will I be able to return to non-brick if something doesn't work? I mean when I install Hard-SPL first (it's installed already by the unlocker, but an older version, like 1.24)?
kowalsky_tom said:
Hi,
I think that every HTC Diamond and MDA Compact IV sends those texts when logging into GSM Networks, but not every network provider shows them on their bills. With T-Mobile it shows on My T-Mobile On-Line account, but not on any paper or electronic bill.
Regards.
Click to expand...
Click to collapse
Tom, they show up on my bill, so I have to pay for them. And my provider logs them as International calls.
I don't have the luxury of sitting idle because it make the device useless as a phone. I will peruse the forum about this matter but I was already planning upgrading the ROM as I find the device very unresponsive.
have a look in the rom section here and install a new one
xdarjen said:
That was the plan, but that seem's a bit of a hornet's nest. Can I assume safely that the T-Mobile is a true HTC Touch Diamond? Will I be able to return to non-brick if something doesn't work? I mean when I install Hard-SPL first (it's installed already by the unlocker, but an older version, like 1.24)?
Click to expand...
Click to collapse
Just flash the latest HardSPL, 1.93 I think, and then head over to the Diamond Wiki and download/flash the newest WWE ROM you find (1.94 I think).

...really need help, 24 hours to go!

Hello everybody, I'm writing you from UK, where I bought a second-hand G1 (absolutely perfect!!! really good). The phone is T-Mobile branded and factory-default cleaned. Once I got it, placed my italian H3G sim inside, and (of course...) it told me that it was locked. I purchased a key (...I know may I could do without it... but very few time to spend, these days) and it was succesfully sim-free. Then I reebot it, and start the acrivation... that doesn' run!!! I insered the correct APN parameters, I also tried with a UK O2 and Vodafone sim, but, problem is that the gsm segnal level (small icon on the top with 4 vertical bars) is not giving signs of life, and it has a small "cross" on the left side. Of course I can't get the registration... I can't get the line!!!! why does it happen??? all the sims are correctly recognized (ask for the pin and the "no sim" messages and icons are off), but no way to go over...
Please, help me in any way, just 1 more day here, then I'll go back to Italy... far from the shop!!!! HEEEEEEEEEEEEELP!!!!!!!!!
If you type:
reboot
and press enter. If the phone reboots you can have a chance, if the phone does not it means its on a updated version which you will have to downgrade. While downgrading i recommend going up to Rooted versions of android. Although you might not need it.
You should look here:
http://forum.xda-developers.com/showthread.php?t=442480
and/or here:
http://forum.xda-developers.com/showthread.php?t=452316
You can get through your problem, if its just the registration. by simply following a few of the instructions in the first link combined with some of the instructions in the second link.
@elmejor: He didn't even mention rooting. His problem is he can't get his phone to associate with the networks on his sim.
@tony_m78: You should probably post what apn settings you are using. Also, this is NOT A DEVELOPMENT ISSUE and should not have been posted in this forum.
thanks gor your answer.... I have been to those links THOUSANDS of times, within yesterday night and today... but I really can't get a solution. I can't go over the "error connecting to server" page :-(
The worst problem is that I really don't have time NOW, but I'll have it at the end of the week; I know I'd get a solution, working on that... but really I can't. But whay do you think about the absence of segnal? is it normal?!?
Tomorrow morning I'll find the way to buy a T-Mobile original sim and try to see what happen. . . . . . but that's strange!!!!!!!! not normal... i insered a correct code (generated from the IMEI), the answer was "unlocked", free for others carriers.... BUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU!!!!!!!!!! :-( tic tac tic tac. . . ..I don't have time!!!!!!!! :-( nobody experience this strange problem?!?
jashsu said:
@elmejor: He didn't even mention rooting. His problem is he can't get his phone to associate with the networks on his sim.
@tony_m78: You should probably post what apn settings you are using. Also, this is NOT A DEVELOPMENT ISSUE and should not have been posted in this forum.
Click to expand...
Click to collapse
...oooooops... really sorry, I was wrong. Can you link me to the correct place??? I'll move there immediatly...
jashsu said:
@tony_m78: You should probably post what apn settings you are using.
Click to expand...
Click to collapse
...I don't think the problem is the APN, I set the correct one (from Wiki) for H3G Ita and for O2 UK (these are the sim I tried with); the problem is that the segnal is ZERO, like the sim is not present... BUT IT IS, it ask me for the pin and accept it....
Can you manually select the network to connect to? Settings>Wireless controls>Mobile networks>Operator selection
Are you sure radio is working on this phone? Maybe it has some physical problems (like bad gsm chip)... Or - maybe you have sim cards not acceptable in UK.
Try with T-mobile sim first. If not working:
I would try to factory reset device some times, if it don't help I would try to reflashing it (firmware and radio). But in your case I think you should ask about this situation in shop where you bought it (if you have warraty) first.
Data plan?
I had a similar problem when I got my APD1 phone in the US. When I returned to the UK, I put in my Tesco SIM and the phone signal strength icon had an 'x' indicating not connected or no signal. Eventually I used my home wifi to activate the phone. After the phone was activated, the same SIM was able to connect and the signal strength icon worked normally.
BUT, it turned out that all I probably needed to do was to have a SIM with a data plan (which mine didn't at the time) <<BLUSH>>
Have you confirmed that your SIM has data turned on?
Of course ensuring that the APN settings are correct is also necessary. (But it sounds like you did that)

[Req]Blackstone with O2 Uk

Hello everyone.
I'm beat. I was up to silly o'clock this morning trying to get this thing working.
I purchased to unlocker from this site as I have no posts. I've tried many different roms and radios but I still get no service when I plonk in my o2 sim card.
I have a touch HD that was registered to the orange network that I bought off a friend of mine. I wanted it to work with o2 so I downloaded the unlocker program (paid for) and did all the updating and unlocking that entails.
I then tried a few different roms (even tried win 6.5 but my battrey was getting drained at a silly rate)
The problem I have is that whichever radio I get it's not working with my O2 sim card. I have the little G symbol but it keeps asking for data connection setting and the phone is showing no service. I have even tried radios from other phones with no luck. I'm on the offical htc 1,56,401,0 (43972) WEE rom at the moment and the 1.12.25.16 radio and I'm also getting the greenscreen at the load up but a quick on off fixes that.
I searched the forums but still no joy.
What do I have to do?
Please, you are my only hope.
Thanks in advance.
Do you have the right SPL? (http://forum.xda-developers.com/showthread.php?t=431217)
I used to be Orange, had it unlocked, and am now on o2 with no problems. I use 1.17 radio but I don't think that's the issue
Tried it just now.
Thanks for the advice.
Tried the HSPL Wrapper on that thread, updated the radio to 1.17 but it's still showing no service. Any other ideas?
Thanks again.
did you try put another sim card inside the phone?
I just have O2 cards atm. Still now joy though.
I am a failure.
I've just done a cracking stew in the slow cooker. First time making dumplins. I can rebuild and format a PC in less that two hours but this thing has got me beaten. I suppose I could use it for an e-book reader.
I've now got SPL-1.56.Olnex on there with the blackstonehenge Rom.
and 1.17.25.09 radio but it still won't connect.
If anyone has any better ideas I will make them some stew and dumplins. Geographical location allowing, and if the gf lets me have friends round.
Thanks anyways.
henshu
http://forum.xda-developers.com/showthread.php?t=521206
@chg1282002
i think the OP said that they have bought this already
i used to be on orange, now on O2.
how old is the O2 simcard? i think this is the most likely cause
Yes, I already purchased the unlocker. I also tried a newer sim card that was a Christmas present. I'll nip out today and get a 99p sim card from another network. Any suggestions which would be best?
Works with vodaphone
Yes, it registers and works with a vodaphone simcard. It also works with t-mobile but I can't send or recive calls on that (mightbe a sim thing with a need to top up or something) But a new o2 PAYG sim card and my old one still bringing up no service.
Anyone got any suggestions about any manual settings I can do?
Cheers,
henshu
henshu said:
Yes, it registers and works with a vodaphone simcard. It also works with t-mobile but I can't send or recive calls on that (mightbe a sim thing with a need to top up or something) But a new o2 PAYG sim card and my old one still bringing up no service.
Anyone got any suggestions about any manual settings I can do?
Cheers,
henshu
Click to expand...
Click to collapse
Your operator does have any rom for Touch HD on their site? If it does, try it and see if it works.
Also read this page, seems to be an O2 rom for Blackstone devices http://wiki.xda-developers.com/index.php?pagename=HTC_Blackstone_Versions .
This page may be usefull too http://forum.xda-developers.com/showthread.php?t=444170
henshu said:
Yes, it registers and works with a vodaphone simcard. It also works with t-mobile but I can't send or recive calls on that (mightbe a sim thing with a need to top up or something) But a new o2 PAYG sim card and my old one still bringing up no service.
Anyone got any suggestions about any manual settings I can do?
Cheers,
henshu
Click to expand...
Click to collapse
Hi henshu. Have you tried checking your band settings. Make sure they all are set to Auto. Tap on phone then options then band.

Categories

Resources