Related
i received this e-mail this weekend in regards to my breeze always dropping calls. it refers to a new update but only via the support centre
Good Morning,
?
The fact that your calls drops is?not normal, if it does that you should try
to Hard reset the device.
If the hard reset doesn't sort the issue you will need to send the phone to
repair.
Note: hard reset will delete all data from the device, you need to save your
personnal files and synchronize your device first.
I can confirm we have recently released a new ROM update for the Mteor.
?
Due to the complex nature of this ROM update we will not be offering this
download via our website. Instead we are offering it through our network of
repair centres.
?
From the information you have provided your local repair centre are:
?
HTC Europe Co.Ltd
Communications House
Presley Way
Crownhill
Milton Keynes
MK8 0ES
+44 (0) 1908 55 64 64
Thank you for your enquiry, Should you have any other problem, please do not hesitate to call us. Your Local number can be found at http://www.europe.htc.com/support/csbyphone.html
?
Best regards,
Lena
HTC Europe
[email protected]
does anyone know what the turn around time from being received to being sent out from HTC is?
in regards to a software update and a repair/replacement which would include any tests they'ed need to do.
thanks
HI, just try to deactivate the Umts Bandselection... means don't choose Auto .... just try GSM only....
i have Problems to when have activated the AUTO feature...
steve
i have done, thought it fixed it for a whole day aswell, however it seems to make it happen less but it still happens a few times a day
well got the phone back, they actually replaced it so got a new 1 out of the mix and the fact i bought it off ebay second hand - bonus!
the dropping of calls still occurs but it seems its the 3G orange payg sim i have. i will try and get a new one out of orange on saturday and see if that works, i know its the sim as i tried a orange 2G payg sim and it has no problems whatsoever
so its oranges fault and HTC's for not making it work correctly with the sim.
Dan
No new rom on it then? ;p
the rom had a .3 at the end of it instead of .1
the radio was the same too.
My MTeoR arrived today. I also have a "3G sim" or whatever they are.. the one that came with my Nokia N95. That same sim has worked perfectly in my E50 for the past three months, but in the MTeoR I am frequently being disconnected during calls, and even when the phone is off-call, the display changed from "3G Orange" to "No Service" quite frequently.
This is no good
wow, i know it doesn't help its nice to know its not just me breaking the phone like i seem to do to everything electrical
by the way t-mobile, vodafone sims i have work fine in 3g mode, its obviously a orange problem. i have e-mailed them again asking if its a common problem. all i can say is you do the same and maybe our collective voices will be heard.
Okey so ive had my diamond for 3 weeks and have had this issue. The device worked fine for 2 weeks except for this problem that it keeps dropping the connection and just says "no service" but when i disable and re-enable the phone radio i get full signal. However one time the device froze and i had to soft reset. After which it said the "sim card is missing, you can make emergency calls if your service provider supports it" when the sim card was in the phone. I tried resets and cleaning the sim all to no avail. So after not being able to find anyone else with this problem i figured it must be my old 2g sim that had been causing the problems so i went and purchased a new 3g sim from my service provider (mobilezone [switzerland]) and inserted it into the device. Everything starts working again and i figure the problem is fixed. However the phone continues to drop the signal again and again over the next few days and finally kills the sim card again, and displays the same "sim missing..." error. So i have now taken it back to the retailer and they say there seems to be no issue with the device as the technichen inserts a new sim and everything works fine. The thing is that the sim cards are completely broken. They no longer work in any device!!! But it took 2 weeks the first time and 3 days the second, so the technicians agreed to test the device for a couple days, im just sure its gna work fine for that amount of time but screw up again after when i use it again. Can anyone provide any insight into this? I speculate that its perhaps an issue with my service provider since they do not have their own network but use orange (switzerland) with their custom network settings, and when configuring the device the WM6 connection wizard only has 3 options and my provider is not listed, so i use the orange config settings, which i thought may be slightly different and cause problems. Ideas?!?!?
Thanks in advance.
Sam
Please, distribute some of these across your text: ,,,,,,,,,,,,,,,,,,,,,,¶¶¶¶¶¶¶¶¶¶¶
If it helps, I had to have a new sim to use it in my new phone (not the diamond, a nokia) because it didn't work properly, as it was a relatively old sim.
Hi did you ever get your sim problem sorted, have been experiencing same,
except my sim still work on other phones?
Hi!
After weeks of flawless function my Xperia can not find my carriers phone network.
I have updated the phone to the new ROM but that does not help.
The phone finds the SIM card and asks for the code.
Strangly it can connect to internet through my carrier (Tele2).
But I can not get a connection to the phone network and make a normal phone call.
Is something wrong with the phone?
NO, cause with another carrier (Telenor) everything works pefect.
Then obviously something is wrong with my carrier (Tele2) or the SIM-card.
NO, cause when I put my Tele2 SIM-card in another device (Ipaq 6515) it works perfect.
The Ipaq is not a 3G-phone. Can that have anything to do with it?
I'm getting lost here, all help is appreciated.
(ORIGINAL MESSAGE
Hi!
After weeks of flawless function my Xperia has started to lose it's phone network.
I notice it after I wake my phone up from stand by mode.
It doesn't help to turn the phone option off and on in Comm manager, but it has sometimes helped turning flight mode on and off.
Other times I had to restart the phone.
This happens a couple of times every day, after long times of not using the phone. I have not been able to trigger this problem, so I don't know what causes it or exactly when it happens.
Strangly it can connect to HDSPA while it has lost the phone network.
I have also experienced som freezes when I'm flipping between the panels to much.
All help is appreciated, thanks.
It would be helpful if you could give us more information.
What ROM are you using
Which carrier you have
etc.
mo.ammi said:
It would be helpful if you could give us more information.
What ROM are you using
Which carrier you have
etc.
Click to expand...
Click to collapse
I'm using:
ROM 1.02.936.3
Radioversion 1.06.25.29
The carrier is Swedish Tele2.
In Sweden we have GSM-900 and GSM-1800.
Tele2 also provide me with UMTS and HSDPA.
Today the problem became worse.
Even after repeated soft restarts it refused to find the phone network.
Then I change SIM-card to another carrier and it found the network.
I also tried the SIM-card that's giving me problems in another device. Works fine.
So both SIM-cards works. I'm now gonna go with the new carrier during the day to see if the problem come back.
If anyone have any ideas, please help.
krion said:
Today the problem became worse.
Even after repeated soft restarts it refused to find the phone network.
Then I change SIM-card to another carrier and it found the network.
I also tried the SIM-card that's giving me problems in another device. Works fine.
So both SIM-cards works. I'm now gonna go with the new carrier during the day to see if the problem come back.
If anyone have any ideas, please help.
Click to expand...
Click to collapse
All I can say that Xperia sometimes looks for the signal a bit longer it should IMO,
but I also know that carriers have many many problems usually and they're also often responsible for signal drops in some places too.
I know that 'cos I was talking to my carrier many times about it and learned something about it...
have u tried hard resetting the phone or re-installing the software? ..
if u run the sony update software it will give u the option to re-install your phones software - not sure if that has the same effect as a hard reset ..
probably worth trying
Amanox said:
have u tried hard resetting the phone or re-installing the software? ..
if u run the sony update software it will give u the option to re-install your phones software - not sure if that has the same effect as a hard reset ..
probably worth trying
Click to expand...
Click to collapse
Thanks for answering, I have now done a total reinstall and updated the phone to the newest R2... ROM.
The problem remains.
The phone finds the SIM card and asks for the code.
It can connect to internet through my carrier (Tele2).
But I can not get a connection to the phone network and make a normal phone call.
Is something wrong with the phone?
NO, cause with another carrier (Telenor) everything works pefect.
Then obviously something is wrong with my carrier (Tele2) or the SIM-card.
NO, cause when I put my Tele2 SIM-card in another device (Ipaq 6515) it works perfect.
I'm getting lost here, more ideas is appreciated. Tomorrow I will call Tele2 support.
Have you tried disabling 3G/HSDPA?
Chance that you have very poor 3G on your phone, whilst the IPAC is picking up ok 2G.
artesea said:
Have you tried disabling 3G/HSDPA?
Chance that you have very poor 3G on your phone, whilst the IPAC is picking up ok 2G.
Click to expand...
Click to collapse
Thanks for replying.
I disabled HSDPA/HSUPA in the advanced network menu. But it didn't help.
I also tried to choose GSM only in the phone seetings menue. But I could not even change the setting. Just got an error message about not being able to change the network (or something similar).
Is there any other setting that might be worth trying?
krion said:
Thanks for replying.
I disabled HSDPA/HSUPA in the advanced network menu. But it didn't help.
I also tried to choose GSM only in the phone seetings menue. But I could not even change the setting. Just got an error message about not being able to change the network (or something similar).
Is there any other setting that might be worth trying?
Click to expand...
Click to collapse
Having worked for several phone companies a few years at customer service I know what the procedure is.
-First thing they do is ask you to do a "crosstest", try your SIM in another phone and see if that works.
-You'll tell them that you did that and everything works fine when you use another phone.
-They'll automatically conclude that there's something wrong with your phone (correctly)
-They'll ask you if you could do a hard reset ( You did that too)
-Then maybe they'll try and reset the network (which almost never works)
Basically they'll have no other choice then for you to return it and have them look at the problem / replace your phone.
I don't think we here can help you with your problem
Good luck and keep us posted
Get a new SIM card. I've seen problems like this before, and an updated SIM card solved it.
The best way would be to test your SIM card in a similar phone, the ipaq not being close because it's not even 3G.
maedox said:
Get a new SIM card. I've seen problems like this before, and an updated SIM card solved it.
The best way would be to test your SIM card in a similar phone, the ipaq not being close because it's not even 3G.
Click to expand...
Click to collapse
I'm so confused right now.
Got my new sim card today, problem remains.
I call the carrier support and after they've looked the IMEI-number up they say that the phone is barred by an external operator. They won't tell me the reason and by what operator.
So I call the other carriers support and after they've done a IMEI-search they say that the phone is not locked in any way, by them or any other operator. After have been talking to Xperia support they come to the same conclusion. The phone is not locked but agree to that something is wrong, with phone or carriers, and they want me to try with a third carrier.
Final
I've handed in my phone to the seller and got another one back instead.
The end
Exact same problem
Howdy folks,
I have the exact same problem: My Xperia has worked fine for a month. Suddenly I can't register with Tele2 network (tried another Tele2 card as well that didn't work) for calling but have access to data channel so I can surf. Got told by the Tele2 support that my phone was fu**ed up. Got pissed off. Tried a sim for another provider (Telenor) that worked. Called the Tele2 support again. They noticed that I have an old (2g) sim, so they will send a new (3g) card to test if that fixes this mess. It should arrive late this week or early the next. Can't wait...
I'll keep you posted in this thread (or, if I should instead have made a new thread, a moderator may spank me and I will do better).
/Swedish Dave
Nope, new sim-card didn't fix it. But I have found at least one other xperia-user with this problem...
bad GSM signal
I have a X1
rom 1.03.931.10
radio 1.10.25.18
protocol version 52.56.25.29W
and since from the start I have bad GSM signal I have like 1-2 lines onli and it go up to 5line but onli from time to time (and then it drops again to 1-2line or none but If Itray to call is working or I get called but I can berly hear them bicose of the bad signal) on O2 network and in T-mobile is the same no mather wher I'm in town or outside of town; I'm in UK
is the phone damaged?? or...
sry for my bad english
My phone does the same thing
My x1 has had no problem with phone function or network. However, from the last week, the signal began to be lost sometimes, and the machine turned off automatically. and finally today, there is no signal at all.
MY SIM card works with other phones, so, I thought it might be software problem, and hard reseted with new rom. However, still no signal. It keeps looking. Does anyone have the same problem, and hopefully, solution?
I´m using my X1i with Tele2 as my service provider,but i don´t have any problems with signalstrength.. Works just fine..
speederTM said:
I have a X1
rom 1.03.931.10
radio 1.10.25.18
protocol version 52.56.25.29W
and since from the start I have bad GSM signal I have like 1-2 lines onli and it go up to 5line but onli from time to time (and then it drops again to 1-2line or none but If Itray to call is working or I get called but I can berly hear them bicose of the bad signal) on O2 network and in T-mobile is the same no mather wher I'm in town or outside of town; I'm in UK
is the phone damaged?? or...
sry for my bad english
Click to expand...
Click to collapse
I know I should've introdouced myself first, and that this is a strange first post, but:
HOLY SMOKES!!!
Xperia has FIVE reception bars????!!!!!
I always thought that 3 is the max value, since it only happened once that it went up to three bars, rest of the time it's maximum 2, usually 1.
I am also on Tele2 carrier, in Sweden that is, and since yesterday, I have no reception AT ALL.
Nothing.
Tried turning off 3G(or whatever it's called), nothing happens.
Tested with 3 other cards (one Tele2, one Telenor, one Telia) - all seem to be working okay. Except that the Tele2 one has slightly lower reception than the others.
Tested with 3 other phones as well - iPhone 3GS, Nokia 5800 Xpress Music, HTC Desire. All of them worked perfectly. Full coverage on that super-fast network thingy(the 3G symbol on iPhone).
Internet is just flowing on other phones - but Xperia is just falling behind in the most important section - reception.
Calls get dropped (2/3 of the calls), I must send same message at least 3 times in order to get it sent, Internet is crappy - if there's any at all.
Any kind of guidance is mostly appreciated.
P.S. A bit of those numbers which seem to be important:
Microsoft Windows MobileR 6.1 Professional
CE-OS 5.2.19608 (Build 19608.1.2.60)
ROM-version: 1.05.936.9
ROM-date: 04/19/09
Radioversion: 1.14.25.55
Protocol version: 1.0.11842.32680
Since all of you seem to have problems with one and the same carrier (Tele2) why don't you simply switch to another one? I once had a problem that was very alike the one described here and after several unsuccessful attempts of the carrier to fix it I simply switched to another one and all my problems were gone.
Hello everybody, I'm writing you from UK, where I bought a second-hand G1 (absolutely perfect!!! really good). The phone is T-Mobile branded and factory-default cleaned. Once I got it, placed my italian H3G sim inside, and (of course...) it told me that it was locked. I purchased a key (...I know may I could do without it... but very few time to spend, these days) and it was succesfully sim-free. Then I reebot it, and start the acrivation... that doesn' run!!! I insered the correct APN parameters, I also tried with a UK O2 and Vodafone sim, but, problem is that the gsm segnal level (small icon on the top with 4 vertical bars) is not giving signs of life, and it has a small "cross" on the left side. Of course I can't get the registration... I can't get the line!!!! why does it happen??? all the sims are correctly recognized (ask for the pin and the "no sim" messages and icons are off), but no way to go over...
Please, help me in any way, just 1 more day here, then I'll go back to Italy... far from the shop!!!! HEEEEEEEEEEEEELP!!!!!!!!!
If you type:
reboot
and press enter. If the phone reboots you can have a chance, if the phone does not it means its on a updated version which you will have to downgrade. While downgrading i recommend going up to Rooted versions of android. Although you might not need it.
You should look here:
http://forum.xda-developers.com/showthread.php?t=442480
and/or here:
http://forum.xda-developers.com/showthread.php?t=452316
You can get through your problem, if its just the registration. by simply following a few of the instructions in the first link combined with some of the instructions in the second link.
@elmejor: He didn't even mention rooting. His problem is he can't get his phone to associate with the networks on his sim.
@tony_m78: You should probably post what apn settings you are using. Also, this is NOT A DEVELOPMENT ISSUE and should not have been posted in this forum.
thanks gor your answer.... I have been to those links THOUSANDS of times, within yesterday night and today... but I really can't get a solution. I can't go over the "error connecting to server" page :-(
The worst problem is that I really don't have time NOW, but I'll have it at the end of the week; I know I'd get a solution, working on that... but really I can't. But whay do you think about the absence of segnal? is it normal?!?
Tomorrow morning I'll find the way to buy a T-Mobile original sim and try to see what happen. . . . . . but that's strange!!!!!!!! not normal... i insered a correct code (generated from the IMEI), the answer was "unlocked", free for others carriers.... BUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU!!!!!!!!!! :-( tic tac tic tac. . . ..I don't have time!!!!!!!! :-( nobody experience this strange problem?!?
jashsu said:
@elmejor: He didn't even mention rooting. His problem is he can't get his phone to associate with the networks on his sim.
@tony_m78: You should probably post what apn settings you are using. Also, this is NOT A DEVELOPMENT ISSUE and should not have been posted in this forum.
Click to expand...
Click to collapse
...oooooops... really sorry, I was wrong. Can you link me to the correct place??? I'll move there immediatly...
jashsu said:
@tony_m78: You should probably post what apn settings you are using.
Click to expand...
Click to collapse
...I don't think the problem is the APN, I set the correct one (from Wiki) for H3G Ita and for O2 UK (these are the sim I tried with); the problem is that the segnal is ZERO, like the sim is not present... BUT IT IS, it ask me for the pin and accept it....
Can you manually select the network to connect to? Settings>Wireless controls>Mobile networks>Operator selection
Are you sure radio is working on this phone? Maybe it has some physical problems (like bad gsm chip)... Or - maybe you have sim cards not acceptable in UK.
Try with T-mobile sim first. If not working:
I would try to factory reset device some times, if it don't help I would try to reflashing it (firmware and radio). But in your case I think you should ask about this situation in shop where you bought it (if you have warraty) first.
Data plan?
I had a similar problem when I got my APD1 phone in the US. When I returned to the UK, I put in my Tesco SIM and the phone signal strength icon had an 'x' indicating not connected or no signal. Eventually I used my home wifi to activate the phone. After the phone was activated, the same SIM was able to connect and the signal strength icon worked normally.
BUT, it turned out that all I probably needed to do was to have a SIM with a data plan (which mine didn't at the time) <<BLUSH>>
Have you confirmed that your SIM has data turned on?
Of course ensuring that the APN settings are correct is also necessary. (But it sounds like you did that)
I recently bought a Blackstone off Ebay, it arrived yesterday (Orange branded), I inserted my sim card and set everything up, i could send and receive calls and text messages and access internet etc. Then a few hours later i went out, returned to find no signal. It can find networks but will not connect to Orange.
ROM Version - 1.19.61.1 WWE
ROM Date - 11/25/08
Radio Version - 1.09.25.14
The serial number indicates it was built in 2009 week 4.
After doing a search i found a topic that suggested it had been blocked with a link to a site to do a check. I've done that and the results all came up clean.
I've tried another Orange sim card in it and its the same.
I've tried an 02 sim card in it and it works.
I've tried hard rest and soft reset.
Althought i can't access the network through orange it still lets me contact to the internet through them, sometimes!.
Any suggestions would be greatly appreciated, I've contacted the seller (Ebay) with my problem. His feedback indicates he's sold an awful lot of these and other phones.
JM7 said:
I recently bought a Blackstone off Ebay, it arrived yesterday (Orange branded), I inserted my sim card and set everything up, i could send and receive calls and text messages and access internet etc. Then a few hours later i went out, returned to find no signal. It can find networks but will not connect to Orange.
ROM Version - 1.19.61.1 WWE
ROM Date - 11/25/08
Radio Version - 1.09.25.14
The serial number indicates it was built in 2009 week 4.
After doing a search i found a topic that suggested it had been blocked with a link to a site to do a check. I've done that and the results all came up clean.
I've tried another Orange sim card in it and its the same.
I've tried an 02 sim card in it and it works.
I've tried hard rest and soft reset.
Althought i can't access the network through orange it still lets me contact to the internet through them, sometimes!.
Any suggestions would be greatly appreciated, I've contacted the seller (Ebay) with my problem. His feedback indicates he's sold an awful lot of these and other phones.
Click to expand...
Click to collapse
This is not a rom related question and should be posted in other forum. Please try and abide by forum rules in future.
Try these 2 things:
1. Go to settings > connections > connection setup and select your country and operator, i.e. UK & Orange and let phone set this up automatically, see if this makes any difference.
2. Try a different radio. Available radio's can be found here. Obviously you will need either USPL or HSPL first to be able to flash any radio. Guide for flashing USPL & HSPL can be found here.
JM7 said:
I recently bought a Blackstone off Ebay, it arrived yesterday (Orange branded), I inserted my sim card and set everything up, i could send and receive calls and text messages and access internet etc. Then a few hours later i went out, returned to find no signal. It can find networks but will not connect to Orange.
ROM Version - 1.19.61.1 WWE
ROM Date - 11/25/08
Radio Version - 1.09.25.14
The serial number indicates it was built in 2009 week 4.
After doing a search i found a topic that suggested it had been blocked with a link to a site to do a check. I've done that and the results all came up clean.
I've tried another Orange sim card in it and its the same.
I've tried an 02 sim card in it and it works.
I've tried hard rest and soft reset.
Althought i can't access the network through orange it still lets me contact to the internet through them, sometimes!.
Any suggestions would be greatly appreciated, I've contacted the seller (Ebay) with my problem. His feedback indicates he's sold an awful lot of these and other phones.
Click to expand...
Click to collapse
Sounds like it's been reported lost to Orange and they've blocked it on the network. If it had been reported stolen it would have been blocked on all networks. The site you've checked it for stolen phones (which are blocked on all networks) not lost where they're just blocked on the one...
Not must help to you I know, sorry. . .
(It does happen quite a bit, some joker reports his phone lost, get a new onw and then sells the old one).
Blocked
Give Orange UK a call tell them what has happened and where you got the phone from, ask them to check and see if the phone is blocked, they would need imei Number to carry out check, if it turns out to be blocked report this back to ebay and ask for a refund.