HTC Warranty in the UK - Touch Diamond, MDA Compact IV General

I have a T-Mobile branded Diamond that has a hardware fault (no USB connection, short battery life and overheating).
I managed to flash it back to the original T-Mobile ROM, but forgot about the SPL, so T-Mobile are refusing to repair under warranty.
And now it's ended up bricked whilst I was trying to put the SPL back to normal too.
So with T-Mobile as a no go option, what are people's experiences dealing directly with HTC over warranty, as surely they can't deny responsibility just because someone chooses to change software versions?

Why not figure it out to unbrick then load all the original spl and rom on it and take it back to them, like a few days later.. If they say something like.. 'you already bought this in with diff software' ... say...'proove it, bullsh*t, now get your manager!' enough arguing and threats always work imo.

That was exactly my thought, get the right SPL back on there and then deny I had ever changed anything (which I what I've said to them so far).
But the problem is that I am stuck on the bootloader (showing the new non-T-mobile SPL of course) with no way of flashing anything else into it due to the dead USB...

Related

I Have the Official Cingular 2.25 Rom

I had been experiencing a lot of dropped calls and this horrible buzzing noise through my bluetooth, so I exchanged my 8125 through Cingular's XBM process. I sat down this morning to upgrade my ROM on the new phone and noticed that I have:
ROM version: 2.25.11.1 WWE
ROM Date: 5/11/06
Radio Version: 02.25.11
Protocol version: 4.1.13.12
ExtROM version: 2.25.11.102
I have heard rumors that with this ROM you unable to upgrade to any other ROM, has anyone else heard this?
If anyone is interested in this ROM please pm me and let me know. I have never uploaded a ROM to this site though so I will need someone to explain what I need to do.
It looks like you have the G4 chip. Youre not going to be able to change your rom unless you unlock the CID. and to do that you're going to need to pay a site to do that.
They don't have any programs as of now that can unlock a G4 chip CID.
gluck
Thanks for the info! That sucks, but still thanks for letting me know.
WAIT!!!!!
You didn't give enough info to determine your flash chip version.
Look at the IPL/SPL versions (have to reset and look in the upper left of screen).
If they look like 2.25 then you have G3...
If they look like 2.25.001 then you have G4.
Being as that you have a new phone and you can't install the official Cingular (HTC) update maybe you should ***** to Cingular...
Please don't take that the wrong way as I meant no harm! But you probably have the G4 chip and possibly it won't work with the HTC "official" update....
We need to put the ball in Cingular's court. How is the average person going to react to this? I think that person would return the device and possiblty switch to another provider, and why not?
Just my 2 cents worth ...
can someone put me up to speed about this "official HTC update" business? i just got my 8125 and just found out its a G3 from the advice above. so what are my advantages / disadvantages and where can i find this update? thanksabillion
Am I wrong in that you can go into the Device Information (Start -> Settings -> System) to determine which chip you have as well? Right now with the 1.8 ROM, mine says M-Systems G3 as well.
Dr Puttingham said:
Being as that you have a new phone and you can't install the official Cingular (HTC) update maybe you should ***** to Cingular...
Please don't take that the wrong way as I meant no harm! But you probably have the G4 chip and possibly it won't work with the HTC "official" update....
We need to put the ball in Cingular's court. How is the average person going to react to this? I think that person would return the device and possiblty switch to another provider, and why not?
Just my 2 cents worth ...
Click to expand...
Click to collapse
sk0t said:
Am I wrong in that you can go into the Device Information (Start -> Settings -> System) to determine which chip you have as well? Right now with the 1.8 ROM, mine says M-Systems G3 as well.
Click to expand...
Click to collapse
No offense taken. From what I understand I have the official Cingular (HTC) update on the phone I received via XBM. The only real problem that I thought I may have, was not being able to update in the future if something else came along. The Flash chip type that is showing in device info is simply M-Systems (doesn't say whether or not it's G3 or G4) and the IPL/SPL is 2.25 rather than 2.25.001, so by this assume (which I hate to do) that I have the G3 and not the G4. I have not tried to CID unlock as of yet, spent more time than what I wanted today installing all other apps just to get everything going.
As far as returning the phone, I am an agent manager for Cingular and got a pretty decent deal on my 8125, after selling my treo 650, and have a rate plan that . . . let's say would be impossible to match with any other wireless provider. Speaking of the average person though, I don't beleive the average person would be upgrading the ROM on their phone as the majority of people these days are carrying RAZR's; (Ahhh the sheep) and most don't have the luxury of returning their equipment outside their buyer's remorse time period, due not being able to drop $175 per line for liquidation damages. I do however appreciate your honesty and point of veiw though.
I agree on the average person (read sheepeople) ...
In your situation I would take the plunge and CID and SIM unlock it and retry again. Actually I'd downgrade to the Button 1.05, copy EnableRapi to the device and execute it, run the Lokiwiz unlock on the CID and SIM (verifying that the program reports that it was successful. The Lokiwiz program will soft reset the phone after each of those two steps if it was successful.
Good luck!
Dr Puttingham said:
I agree on the average person (read sheepeople) ...
In your situation I would take the plunge and CID and SIM unlock it and retry again. Actually I'd downgrade to the Button 1.05, copy EnableRapi to the device and execute it, run the Lokiwiz unlock on the CID and SIM (verifying that the program reports that it was successful. The Lokiwiz program will soft reset the phone after each of those two steps if it was successful.
Good luck!
Click to expand...
Click to collapse
This is pretty much what I had decided to do, I will have to wait a few days before I get it done as my schedule this week is pretty hectic. I will let you know how it goes. Thanks again for your advice.

Will warranty department check for the exact same radio/rom/ & SPL?

Will AT&T warranty check for the exact same radio/rom/ & SPL?
I am asking this because I have to send my tilt back, but I forgot to make notations of the the 3 lines that the phone starts up with. Nor did I write down what SPL version was installed. Will they check for this?
Thanks
From my experience they arent very knowledgable in these matters. I have sent numerous phones(8125, 8525, 8925) back with different SPL's and radios on them. I only make sure its running on the stock ROM. I have yet to charged for voiding the warranty.

How to fix my phone or get a new one under warranty?

Ok here is my problem!
I have purchased a used Tytn II and it has some problems!
I sent it in for repair (still under warranty) 3 times and they told me they have fixed the problems, but the problems are still there!
I finally asked for a replacement device and they told me that they never replace phones, no matter what the problem is!
Here are the problems I have with my phone:
It loses connection ever so often, it turns off and on (restarts) and it sometimes tells me that there is no sim card, even tough the sim card is present and functioning!
My question is, how can I convince them to give me a new phone?
Becouse it is apparent that they are unable to fix the problem!
The warranty is going to expire soon!
Please I would be glad if someone could give me some suggestions!
Any suggestions at all!
Well you can try going up the chain, or filing a report with a company like the Better Business Bureau.
You can also try and see if there is a Rom update or one of the cooked roms that you can install here that might fix the problem... or even another radio.
Sometimes, and more often then not, those problems are caused by software then hardware.
If you do decide to try another radio or rom, make sure you read through the Wiki first. IF you do this and dont read through the instructions first, you can ruin your phone.
I don't know who your carrier is, but there is a one year warranty with at$t. Unless it is carelessness. i.e. LIberal application of oil.
but like the previous poster stated, more than likely it is software. Please provide a little more information. What rom, radio and apps do you have installed?

Cleaning a phone before returning to shop

I've got a fault with my T-mobile branded Vario 3/Kaiser and I've got them agree to exchange my phone. I've got to give them my old phone and they'll give me a "brand new" phone. I'm guessing this is actually a refurb but i dont care.
What should I do to clean my phone before they get it?
I can't do anything via USB as the usb part is broken hence the replacement.
Cheers.
ChrisC
chris-c said:
I've got a fault with my T-mobile branded Vario 3/Kaiser and I've got them agree to exchange my phone. I've got to give them my old phone and they'll give me a "brand new" phone. I'm guessing this is actually a refurb but i dont care.
What should I do to clean my phone before they get it?
I can't do anything via USB as the usb part is broken hence the replacement.
Cheers.
ChrisC
Click to expand...
Click to collapse
do a hardreset.
And incase you don't know what a hardreset is:
You get to it by tapping >> Start >>> Settings >> Systems > Clear Storage or you could have searched but here's your answer
chris-c said:
I've got a fault with my T-mobile branded Vario 3/Kaiser and I've got them agree to exchange my phone. I've got to give them my old phone and they'll give me a "brand new" phone. I'm guessing this is actually a refurb but i dont care.
What should I do to clean my phone before they get it?
I can't do anything via USB as the usb part is broken hence the replacement.
Cheers.
ChrisC
Click to expand...
Click to collapse
You don't mention it but if you flashed any roms/spl's/radio's than you are going to need to revert your device back to the t-mobile rom/radio/spl before returning. These things can be done from the sd card so even if your usb port is broken you are still not SOL.
thesire said:
You don't mention it but if you flashed any roms/spl's/radio's than you are going to need to revert your device back to the t-mobile rom/radio/spl before returning. These things can be done from the sd card so even if your usb port is broken you are still not SOL.
Click to expand...
Click to collapse
I don't think I need to revert it back to standard I just didnt want to leave all my contacts on it in a easy to view format. I know with data recovery software anyone can do it but its just personal preference.
T-Mobile were meant to send me the phone today but its happening tomorrow. Basically i get a new body, no battery, no stylus etc. I just give the UPS delivery guy my old phone and he gives me a new one.
If they get it back and comment on software on it they can do a funny run
Thanks people. I didnt realise about the hard reset. I did it using the softkeys.

[Q] Flashing over a dev-rom

I managed to get hold of a pre-production Xperia T with a non-production ROM on it, it was pretty rubbish so in my haste I decided to flash the O2 branded stock rom over the top of it but now unfortunately the phone functionality no longer seems to want to work, also there is no IMEI either or other relevant information and it doesn't recognise the SIM in it anymore.
I'm wondering if i've totally fluffed this? As a bit of a noob (hence the name) I didn't backup the rom that was on it or anything, and i've just written over the top but now the device is no longer functioning as a phone (although everything else functions fine).
Is it a possibility that this is protection put in place by Sony to stop people getting their hands on prototypes or is it simply that i've missed something out / done it wrong? When i tried to restore the phone in Sony Companion it told me I wasn't allowed to restore a brown phone from my IP address, making me think this could actually be because it's running on some older / different hardware but the fact now that I have no IMEI, no working radio on it makes me think i've bricked it as a phone.
Is this a common thing / has anyone seen this before / have i just created a very expensive paperweight?
Any help you could provide would be invaluable
Thanks
More googling has told me a brown phone is basically a developer phone, as such if i flash a retail ROM on it have i ruined it as a phone? thanks to my impetuousness i didn't save the old rom either
well you can try to go to the sony service center for them to repair.

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