Related
Hey,
My phone's charging port broke. Like the actual phone charging part broke, not the adapter(obviously, lol).
Anyways, what can I do? I'm under warranty and am going to call them, but they say I shouldn't say what actually happened as the problem. I also have a different ROM than the ATT Rom, but can't change it back.
I'm also interested in the Fuze, but I doubt I can exchange for that? If I can, what do I need to do, but if not what should I say for a good excuse to get me a new phone?
Thanks a bunch guys
Lol..if your phones charging port's broken (I dunno how you managed to do that but oh well) its highly unlikely that you'll get it replaced under warranty. Warranty will replace things like faulty motherboards, manufacturing defects and the likes.....not physical damage. You can still try your luck at an explanation and hope it works. Try to leverage the Christmas spirit in on this one
The people at AT&T literally told me to call warranty, one told me to make-up something like it is dropping text messages /etc
Any idea if this works?
schwalbach said:
The people at AT&T literally told me to call warranty, one told me to make-up something like it is dropping text messages /etc
Any idea if this works?
Click to expand...
Click to collapse
What does literally told me to call warranty mean?
schwalbach said:
Hey,
My phone's charging port broke. Like the actual phone charging part broke, not the adapter(obviously, lol).
Anyways, what can I do? I'm under warranty and am going to call them, but they say I shouldn't say what actually happened as the problem. I also have a different ROM than the ATT Rom, but can't change it back.
I'm also interested in the Fuze, but I doubt I can exchange for that? If I can, what do I need to do, but if not what should I say for a good excuse to get me a new phone?
Thanks a bunch guys
Click to expand...
Click to collapse
A thread has been started about this already...check it here...see if your question is answered...http://forum.xda-developers.com/showthread.php?t=444726&highlight=warranty+tilt+fuze+exchange
also check my signature for the wiki and read about returning your phone and flashing the orginial rom back...search if has been discussed numerous numerous times
eskimochaos said:
What does literally told me to call warranty mean?
Click to expand...
Click to collapse
Sorry for the misunderstanding.
They said I should call the warranty people and lie to them, say that it was something else like a reception problem or something.
Does anyone have experience with this? Will it not work because when Is end in my phone it will be obvious the charging port broke? I am just looking for suggestions, thanks a lot guys
slawcop` said:
A thread has been started about this already...check it here...see if your question is answered...http://forum.xda-developers.com/showthread.php?t=444726&highlight=warranty+tilt+fuze+exchange
also check my signature for the wiki and read about returning your phone and flashing the orginial rom back...search if has been discussed numerous numerous times
Click to expand...
Click to collapse
Sorry for this but yes I saw that thread. Many of them are talking about warranties and software problems. Generally if it is a hardware problem, warranty wouldn't fix it I thought. But the actual AT&T rep told me to lie and say it was dropping calls and they would send me a new one. So I was wondering a couple things after hearing this, as to what my best options are, should I use
1) Call and tell the truth
2) Call and make up something
--If I do and they take my word, what will happen when I send the phone in and the charger is broke? Could we say that possibly happened during shipping?
I'm just wondering if I have any choices other than buying a new $400 phone.
When you call, just say that the device is not synching or charging properly, and go from there.
If the USB port was not properly soldered to the motherboard in the first place, then it could break through no fault of your own. let HTC figure out.
Unless you did break it yourself by trting to jam the USB in upside down or something...
burtcom said:
When you call, just say that the device is not synching or charging properly, and go from there.
If the USB port was not properly soldered to the motherboard in the first place, then it could break through no fault of your own. let HTC figure out.
Unless you did break it yourself by trting to jam the USB in upside down or something...
Click to expand...
Click to collapse
I really have no idea how it broke. It is just like one section of the thing you plug in. Like I didn't even notice it, because it still plugs in. It is just one of the prongs is deattached(but still right beside the others, thus it could still be plugged in) and the deattached one I can move around with my stylus.
So basicly, I dropped my galaxy s 9000 in a drainwater hole next to my house and had to get it out with my shovel. I did so and obviously because it was raining, it got water damaged and also has dirt inside of it.
Since it was in there for around and hour with the battery still in while I tried to get it, Its pretty hopeless to try to fix it or send it to repair, particularly because I'm upgrading to SGS3 in a month or two.
I want to sell it on ebay for spare parts use but I want to first whipe all data off the phone, because it includes many documents like my paypal account history and emails on gmail. The problem is, if I try turning it on, the usual white text "Galaxy S GT-I9000" text shows up and in several seconds turns off. Even if I try booting into recovery mode, I just dont have enough time to hit erase all data.
So is there any way to whipe all the data off of it other than microwaving/purging it?
Thanks
Bump please help guys
I suggest you to put it in straight sunlight with battery taken out
hit thanks if I helped
rocky_99 said:
I suggest you to put it in straight sunlight with battery taken out
hit thanks if I helped
Click to expand...
Click to collapse
I think its way to late for that
Sent from my GT-I9100 using xda premium
EvolutionXIII said:
I think its way to late for that
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
I opened it and its completely corroded already and it would cost far greater than the phones currently worth to fix.
Anyway, as I asked, is there any way to erase all data off of it if it doesn't turn on for more than 5 seconds?
Identify and desolder Flash IC (or IC-s if there are multiple).
No problem if these are TSSOP-s (they usually are) - this can be done with soldering station and soldering braid.
If these are BGA-s then use heat gun and something to pick up the (very hot) IC.
Update: just thought that if you don't have time/tools to make it then there are 2 options:
1) just disassemble the phone, purge motherboard, sell what is left.
2) Find some mobile phone / computer / electronics repair shop where they can remove and destroy these Flash IC-s with you seeing it.
andres_a said:
Identify and desolder Flash IC (or IC-s if there are multiple).
No problem if these are TSSOP-s (they usually are) - this can be done with soldering station and soldering braid.
If these are BGA-s then use heat gun and something to pick up the (very hot) IC.
Update: just thought that if you don't have time/tools to make it then there are 2 options:
1) just disassemble the phone, purge motherboard, sell what is left.
2) Find some mobile phone / computer / electronics repair shop where they can remove and destroy these Flash IC-s with you seeing it.
Click to expand...
Click to collapse
Before I do that though, is there actually any way I can possibly delete all data without destroying the hardware (If it isn't yet destroyed by the waterdamage ofcourse)
I know no way to destroy data in Flash memory without damaging other phone components or without disassembling if device itself is not operational.
Suggestion at the moment is:
* Wait for more feedback from forum members. Clearly there's a lot more experienced members than i here
* Meanwhile try to get phone as dry as possible - it may happen that it boots for longer time e.g. tomorrow
Indeed. Stick it in a bag of rice until you get a better idea
Sent from my GT-I9300 using Tapatalk 2
andres_a said:
I know no way to destroy data in Flash memory without damaging other phone components or without disassembling if device itself is not operational.
Suggestion at the moment is:
* Wait for more feedback from forum members. Clearly there's a lot more experienced members than i here
* Meanwhile try to get phone as dry as possible - it may happen that it boots for longer time e.g. tomorrow
Click to expand...
Click to collapse
I will try doing this. I took the phone to my friend who used to repair mobile phones, and he kindly wiped the components with WD-40 on a toothbrush for free. He says that theres hardly any chance it'll work but it may eventually allow me to boot up for longer than 10 seconds which will be enough time to flash the memory.
Hey everyone
So, I have a bit of a problem... My HTC One keeps destroying every charger cable I'm using, sooner or later. I've tried about 5 or 6 different chargers, including 3 original chargers, and as you might understand this is getting pretty expensive (especially as original chargers are priced around 20.- in Switzerland).
I'm gonna spare you the details, but there are a few things that might be interesting to anyone who wants to help.
The progress is always the same: First, the phone is charging only when sth. is weighing the connector down (this is something many of my HTC One-owning friends are complaining about, too). Next, the phone will charge only when the cable is bent behind the back of the phone. This will work for some time, until the phone refuses to charge when plugged into the wall and can only be charged by trickle charging it from a USB port (which is what I'm currently doing). Here, the cycle is repeated, only that this time the cable dies entirely.
Curiously enough, this happens with every charger and, as it seems, the deterioration quickens with each new cable.
Also, what usually happens pretty quickly is that the connector doesn't lock into place anymore. I have cleaned the port multiple times following instructions from Youtube videos, but to no avail.
Since my phone is rooted, I unfortunately can't just go to my provider and ask them for a new phone. They'll probably blame it on the software or whatever... Also, I recently dropped my phone and it left a few scratches on the top, which would void my warranty even if the rooting wouldn't already have done so. Just my luck, I suppose...
Hopefully anybody has a similar problem or a suggestion. Lemme know if you do!
Regards,
Surreptor aka Jannik
Surreptor said:
Hey everyone
Since my phone is rooted, I unfortunately can't just go to my provider and ask them for a new phone. They'll probably blame it on the software or whatever... Also, I recently dropped my phone and it left a few scratches on the top, which would void my warranty even if the rooting wouldn't already have done so. Just my luck, I suppose...
Hopefully anybody has a similar problem or a suggestion. Lemme know if you do!
Regards,
Surreptor aka Jannik
Click to expand...
Click to collapse
Use this Guide to return to Stock and do a warranty replacement
It looks like you have 2 problems. The first one is the microusb port has been damaged. This has happened to me on another phone and it would explain why the wire is sliding out. For this reason, you might consider replacing it under warranty. The second problem seems to be tension in the charging wire. I do not know how you have charging setup, but I am guessing that the outlet is far away and you are stretching the cable to make it to the phone. This could cause the wire to have discontinuity (why you have to bend it to short the discontinuity and resume charging) and the microusb port to get damaged. I would recommend getting a longer wire if this is the case.
clsA said:
Use this Guide to return to Stock and do a warranty replacement
Click to expand...
Click to collapse
have u seen the latest revision , maybe i should rename it from Super to Ultimate :silly::silly:
lol
Surreptor said:
Hey everyone
So, I have a bit of a problem... My HTC One keeps destroying every charger cable I'm using, sooner or later. I've tried about 5 or 6 different chargers, including 3 original chargers, and as you might understand this is getting pretty expensive (especially as original chargers are priced around 20.- in Switzerland).
I'm gonna spare you the details, but there are a few things that might be interesting to anyone who wants to help.
The progress is always the same: First, the phone is charging only when sth. is weighing the connector down (this is something many of my HTC One-owning friends are complaining about, too). Next, the phone will charge only when the cable is bent behind the back of the phone. This will work for some time, until the phone refuses to charge when plugged into the wall and can only be charged by trickle charging it from a USB port (which is what I'm currently doing). Here, the cycle is repeated, only that this time the cable dies entirely.
Curiously enough, this happens with every charger and, as it seems, the deterioration quickens with each new cable.
Also, what usually happens pretty quickly is that the connector doesn't lock into place anymore. I have cleaned the port multiple times following instructions from Youtube videos, but to no avail.
Since my phone is rooted, I unfortunately can't just go to my provider and ask them for a new phone. They'll probably blame it on the software or whatever... Also, I recently dropped my phone and it left a few scratches on the top, which would void my warranty even if the rooting wouldn't already have done so. Just my luck, I suppose...
Hopefully anybody has a similar problem or a suggestion. Lemme know if you do!
Regards,
Surreptor aka Jannik
Click to expand...
Click to collapse
ok, where did you buy if from ?
I bought it at Microspot and they replaced it twice...
Both times, I was S OFF, LOCKED Bootloader and stock recovery using a RUU...
The second time I even had a "bülä/näggi" on my phone... they replaced it on warranty...
I had the purple tint camera issue D:
Re: HTC One eats charger cables
Thanks for your response
I bought it at the Orange store in Winti, but if you get any helpful advice or in this case even a new device always depends on the clerk...
Also, I'm kinda worried how they would react to the fact that I noticed the issue already months ago.
Anyway. I'll wait until my current cable breaks down, too. Perhaps in the meantime somebody else has an idea
Surreptor said:
Thanks for your response
I bought it at the Orange store in Winti, but if you get any helpful advice or in this case even a new device always depends on the clerk...
Also, I'm kinda worried how they would react to the fact that I noticed the issue already months ago.
Anyway. I'll wait until my current cable breaks down, too. Perhaps in the meantime somebody else has an idea
Click to expand...
Click to collapse
ok... first, you are not allowed to tell them that you noticed this issue months ago..
look at OR Art. 201/3
3. Ergeben sich später solche Mängel, so muss die Anzeige sofort nach
der Entdeckung erfolgen, widrigenfalls die Sache auch rücksichtlich
dieser Mängel als genehmigt gilt.
Click to expand...
Click to collapse
they won't notice it but you need some good argument's that this issue isn't caused by software... first go back 100% stock using this guide:
http://forum.xda-developers.com/showthread.php?t=2541082
and then test if your phone still eats these cables..., return it to the shop...
use these arguments to convince them if they don't wanna replace it:
I hope you can do something with these informations and if they want to charge you - or even to be prepared - I have a few examples how you can convince HTC that this issue is not caused by you and that this is covered by warranty.
LibertyMarine said:
UNLOCKING THE BOOTLOADER DOESN'T VOID THE WARRANTY FOR HARDWARE SUCH AS THE POWERBUTTON!!! I think it's point 7 in the warranty statement where they wrote that the fault has to be CAUSED by this particular ---- whatever is listed below.
Click to expand...
Click to collapse
Someone had an issue with a sunk powerbutton, like me:
LibertyMarine said:
Now, send them an email and tell them that in the warranty is written:
ONLY if it's CAUSED by external action, warranty is void for ONLY the part that got influenced by this cause! And also tell them that it is ridiculous and that they can't be serious saying that a few scratches and a unlocked bootloader caused a sunk power button! Tell them that this is against every human logic! Tell them that you have the right to use this warranty because the powerbutton sunk under normal usage! And this is definitly a production problem and not your fault! Describe them that you use your phone the way it has to be used!
But remember, be friendly and try to comunicate.. otherwise they won't deal.
Click to expand...
Click to collapse
Same guy again:
LibertyMarine said:
Try to give them your perspective.. how you experienced the sunk powerbutton. I said that from time to time it sunk deeper and deeper. And because I was afraid of destroying something I even pressed it softer and so on.. But once the point was reached that this ESSENTIAL part of the HTC One was unusable, so I felt forced to send it in on warranty because this is definitly a hardware fault and not a user fault! Try to give them your perspective!
This is almost everything. Be rethoric(Ask questions so that they must answer Yes! Ask questions that already include the answer) For example, Isn't it ridiculus and totally against every logic thinking that you say a unlocked bootloader is the cause of a sunk powerbutton?
As long as they are humans, they have to say, yes... this is the only answer... otherwise they would be ridiculus.
Click to expand...
Click to collapse
They wanted to charge him(was a bad decision ):
LibertyMarine said:
holy crap, say them they HAVE to, or are they willing to see a BIG article in a popular newspaper with your problem and their answer... ask the shop assistant if he wants his name to be published etc... PROVOKE! FORCE them to repair it on warranty.. say them that a friend of yours also got the phone fixed for the same issue
Click to expand...
Click to collapse
But in the end this happend:
I will receive a refurbished htc one
Click to expand...
Click to collapse
I hope this helps you if they want to charge you. And even if they didn't what you've just read is the first step to become a good dealer!
If you don't mind, you can hit the thanksbutton
Awesome Response
Holy sh*t, take my thanks
No, seriously, great and elaborate response, I'm gonna try that.
I bought a new charger cable today (just as a last test) and it won't even start charging on AC current. Guess it's really the phone's fault. Oh well, hate to wait for the replacement, but better than a broken phone, right?
Thanks again and have a nice day
Cheers,
Surreptor
Hi, thanks for looking into this thread.
I've used my HTC M7 during wintersports, where it got a little bit wet sometimes. The phone would only charge when turned off, so I put some WD40 on the mini-USB port and it worked fine again. Same problem week later, tried the same solution, but this second time I'd blown WD-40 under the screen..
So I decided to pull out the screen, ended up with the digitizer, and several screen parts in my hands. So I decided to order a whole new front, and a logic board(for USB port) from China, and put the existing parts over in the new front.
I did this yesterday, and tested the phone without putting the back cover back on yet. The phone worked like it had never worked before: awesome speed. I noticed however, that the speaker didn't work. I díd get sound out of my earbuds using my headphone jack, so it had to be the speaker.
I was so glad that the phone worked, as I do not have any knowledge whatsoever about hardware and I just repaired a phone with a 1.0/10 repairability score (iFixit). In my joy I thought that perhaps refixing a connection cable might do the trick. Now the horror: I touched the connection between the battery and the mainboard with a screwdriver, while it was still turned on.. I saw a sparkle, and since then the phone won't start. (And later I found out that the speaker didn't work because there was no pressure on it. When pressing on the phone, like the back cover would do, it would produce sound).
I've tried completely disassembling and reassembling the phone but that didn't work.
All it does is this loop when I hold the power button for 5 seconds:
- Flickering home/return button
Then when I release the power button:
- The phone vibrates once
- Then it keeps making a startup/boot sound (with about 6 seconds intervals) but the screen stays black, untill it has drained all energy from the battery
When I press the power button for a couple of seconds during this loop, it starts at the beginning of the loop again.
What parts in this phone are probably broken? The main board, or the battery? Both? Or possibly more?
I was just an idiot to touch a live circuit with a screwdriver..
Thanks!
japzz said:
so I put some WD40 on the mini-USB port and it worked fine again.
Click to expand...
Click to collapse
Never put oil on electronics! Clean the port using a Electro contact cleaner and once cleaned you can wash it using a contact enhancer" The only time you want to use WD40 on electronics is to remove surface corrosion. Part must then be cleaned of that oil.
Same problem week later, tried the same solution, but this second time I'd blown WD-40 under the screen..
Click to expand...
Click to collapse
Another reason to use electro contact cleaner. This solution evaporates so fast, like 10 times fast than rubbing alcohol. Even if you had blown contact cleaner under the screen, it would have done nothing.
I touched the connection between the battery and the mainboard with a screwdriver, while it was still turned on.. I saw a sparkle, and since then the phone won't start. (And later I found out that the speaker didn't work because there was no pressure on it. When pressing on the phone, like the back cover would do, it would produce sound).
What parts in this phone are probably broken? The main board, or the battery? Both? Or possibly more?
I was just an idiot to touch a live circuit with a screwdriver..
Click to expand...
Click to collapse
Probably the main board. Doesn't worth it imo. You can get a new M7 for like 150-250$ on ebay.
alray said:
Never put oil on electronics! Clean the port using a Electro contact cleaner and once cleaned you can wash it using a contact enhancer" The only time you want to use WD40 on electronics is to remove surface corrosion. Part must then be cleaned of that oil.
Another reason to use electro contact cleaner. This solution evaporates so fast, like 10 times fast than rubbing alcohol. Even if you had blown contact cleaner under the screen, it would have done nothing.
Click to expand...
Click to collapse
Thanks! This is really helpful information for possible fixes of other phones/parts in the future.
alray said:
Probably the main board. Doesn't worth it imo. You can get a new M7 for like 150-250$ on ebay.
Click to expand...
Click to collapse
Thanks for your reply. Indeed, I think I will just buy another product.
But just for the sake of fixing it (not for net present value of the project), I think I will try to buy one with a broken screen or something from the Dutch Craigslist alternative. However, the M7 stores data internally. Where does it store that data? Can I remove a data chip from my (now broken) M7 motherboard, and replace it on a working motherboard?
Thanks! :good:
japzz said:
Thanks! This is really helpful information for possible fixes of other phones/parts in the future.
Thanks for your reply. Indeed, I think I will just buy another model.
But just for the sake of fixing it (not for net present value of the project), I think I will try to buy one with a broken screen or something from the Dutch Craigslist alternative. However, the M7 stores data internally. Where does it store that data? Can I remove a data chip from my (now broken) M7 mainboard, and replace it on a working mainboard?
Thanks! :good:
Click to expand...
Click to collapse
Data is stored on the emmc chip and is not removable. You can not access your data with the phone not booting.
If buying a used phone for parts, make sure it have a clean imei first. Imei # is tied to the motherboard so if you take a motherboard from a blacklisted imei phone and put it in your phone, you won't be able to connect to any carrier network.
alray said:
Data is stored on the emmc chip and is not removable. You can not access your data with the phone not booting.
Click to expand...
Click to collapse
Well that's a bummer.. But thanks for the clear information!
alray said:
If buying a used phone for parts, make sure it have a clean imei first. Imei # is tied to the motherboard so if you take a motherboard from a blacklisted imei phone and put it in your phone, you won't be able to connect to any carrier network.
Click to expand...
Click to collapse
This isn't really clear to me straightaway, but I will like into how I can look this up etc. Great information to start with. Thanks again!
japzz said:
Well that's a bummer.. But thanks for the clear information!
This isn't really clear to me straightaway, but I will like into how I can look this up etc. Great information to start with. Thanks again!
Click to expand...
Click to collapse
The IMEI number is a unique identifier. If a phone is declared lost or stolen or is linked to unpaid bills. its imei will be blacklisted. The blacklist is international and every carriers have access to it. If the phone is blacklisted, all carriers will refuse to active the phone on their network. The IMEI # is stored on the emmc chip so its tied to the motherboard. If you change motherboard of your phone, your IMEI number will change to the new one linked to that motherboard. So before buying a phone to swap motherboard, make sure the IMEI is not blacklisted. Ask the seller first and then you can check if the IMEI is valid. If the seller can't provide the IMEI, don't buy the phone.
alray said:
IMEI Explanation
Click to expand...
Click to collapse
Wow thanks for this comprehensive explanation and practical tip. Thanks for helping me again and again, means a lot to me!
Hi.
Well this is a longer story. I try to tell the thumbnails.
The phone got (ocean) wet but didn't show problems for about a week or two then it stopped charging "normally" meaning charging got very slow and drained fast. Figured it was the little usb panel on the bottom. I ordered new one but putting it back together a screw stuck between the battery and the metal backplate. Pretty lame huh? I disassembled it fast so I thought sigh no problem. (the battery was on fire after i got it out and threw it on the ground in anger)
So I bought a new - not original - battery too. All ran fine again like it was before.
Then suddenly The phone turned off and looked like it was a bootloop.
Here's the interesting part because I don't remember if I already unlocked and put custom recovery / image on the phone before or only at this ponint. Mark this point.
After this, the phone only turned on while on the HP laptop's usb port with the little thunderbolt on it. Must have some tremendous juice or something. The phone shows 0% drained, not charging.
I switched cables, the usb part and battery again but still the same with both batteries, cables etc. Factory reset naturally.
My question is basically if this can happen because of a faulty/bad version/whatnot bootloader (I think i use TWRP) or this is a motherboard failure then? I don't have a HP laptop and have to search for one in case you say it does worth a try.
Thanks
Get it to service center asap
ojas.sinha said:
Get it to service center asap
Click to expand...
Click to collapse
did you read the whole post? it's unlocked, modified, was taken apart, parts exchanged.
if there was a warranty on it, that'd been the first thing i'd done. naturally.
thanks anyway
gabor.czinege said:
did you read the whole post? it's unlocked, modified, was taken apart, parts exchanged.
if there was a warranty on it, that'd been the first thing i'd done. naturally.
thanks anyway
Click to expand...
Click to collapse
I am saying this because I think it may be a hardware problem. Did you try the test method?
ojas.sinha said:
I am saying this because I think it may be a hardware problem. Did you try the test method?
Click to expand...
Click to collapse
start with test point method and flash a full, and official stock rom? yes.