Related
LOL
I've sent this device away for repair twice and both times it's come back with a OEM Rom, so I followed the original unlocking guide (http://forum.xda-developers.com/showthread.php?t=433835)
Got up to step 3 - 1 (removing the battery SD and SIM Cards) put the battery back in and now it's not booting, no lights or anything, not even on charge.
Does this make any Sense to anyone? (I Might add I skipped Flashing HardSPL before copying the files) but I don't see how that will brick it as I haven't used the files yet.
I'll also add, that it's been randomly turning off too.
Anyway, Suggestions please?
Thinking about sending it under warranty again, 3rd Time, should I get a free phone?
Cheers Guys
Bricked eh?
jford04 said:
LOL
Click to expand...
Click to collapse
The only people I would have thought would be laughing, would be the repair centre.... all the way to the bank.
I've sent this device away for repair twice and both times it's come back with a OEM Rom,
Click to expand...
Click to collapse
Many HTC official repairers will do that and if it's under warranty, being caught running an unofficial ROM would be enough to void your warranty on the spot as it's counted as modifying the device.
(removing the battery SD and SIM Cards) put the battery back in and now it's not booting, no lights or anything, not even on charge.
Does this make any Sense to anyone? (I Might add I skipped Flashing HardSPL before copying the files) but I don't see how that will brick it as I haven't used the files yet.
Click to expand...
Click to collapse
Neither have I so why did you jump to that conclusion for your post title?
I'll also add, that it's been randomly turning off too.
Click to expand...
Click to collapse
Have you considered that there may be a connection problem between the battery terminals and spring connectors? Don't try and bend the spring connectors to contact the battery more - look to clean the connections with a cotton bud and contact cleaner or IPA/video head cleaner (only getting cleaner on the contactors/terminals). Looking clean isn't enough as invisble to the eye contamination can cause problems like this (along with a faulty battery as another possible cause).
Anyway, Suggestions please?
Thinking about sending it under warranty again, 3rd Time, should I get a free phone?
Click to expand...
Click to collapse
Oh I see these were warranty repairs. You should buy a lottery ticket then. If you do take it in under warranty with a non-standard ROM a third time and they still fix it under warranty, your odds are probably the same as winning
Hey All,
Recently, somehow, my charge pins on my Dell Streak have broken, I can only charge the device slightly, by pulling out the USB cable halfway. I can see the pin board is sorta like snapped in the middle.
I have a few dilemmas now:
1. This device is under warranty, so I should be able to call up Dell and get it fixed/replaced?
2. I have flashed a custom rom to my Streak 7, does this effect my warranty?
If so, how would I go about flashing the Stock HC rom with nvflash? I've tried a few stock HC roms, with no avail.
Any ideas/help guys?
Thanks,
Dean
depending on your warranty, you may not be able to do anything. if its the dell manufacturer one, you cant do anything because that only covers things such as internals breaking like the audio not working or the soft buttons not working or things like that.. but if you purchased one separately such as through bestbuy (do they even sell the streak7) or frys etc, then use the nvflash to stock guide. they probably will only check for superuser in the app drawer. but just to be sure you can let the battery die completely and show them it doesnt charge. then you should be in business. just be sure not to bring it up.
konnorrigby said:
depending on your warranty, you may not be able to do anything. if its the dell manufacturer one, you cant do anything because that only covers things such as internals breaking like the audio not working or the soft buttons not working or things like that.. but if you purchased one separately such as through bestbuy (do they even sell the streak7) or frys etc, then use the nvflash to stock guide. they probably will only check for superuser in the app drawer. but just to be sure you can let the battery die completely and show them it doesnt charge. then you should be in business. just be sure not to bring it up.
Click to expand...
Click to collapse
Hrm, its Dell warranty, so it should be okay? I'm gonna call eventually tell them it isn't charging because the port seems to be stuffed. Hopefully I am able to get it fixed :\
if you can make sure they know it was in no way your fault then your good.
konnorrigby said:
if you can make sure they know it was in no way your fault then your good.
Click to expand...
Click to collapse
Haha, true! Well it was no way my fault! I treasure my streak like it's my baby! I don't understand how it has broken, but since the charger is crappy, that's probably how it broke
yea mines my baby also lol. but be sure to pull the charger straight out. like dont try to angle it in or out.
Deano019S said:
Hey All,
Recently, somehow, my charge pins on my Dell Streak have broken, I can only charge the device slightly, by pulling out the USB cable halfway. I can see the pin board is sorta like snapped in the middle.
I have a few dilemmas now:
1. This device is under warranty, so I should be able to call up Dell and get it fixed/replaced?
2. I have flashed a custom rom to my Streak 7, does this effect my warranty?
If so, how would I go about flashing the Stock HC rom with nvflash? I've tried a few stock HC roms, with no avail.
Any ideas/help guys?
Thanks,
Dean
Click to expand...
Click to collapse
hi had the same problem with mine and fist Dell France refused to change it becaus they said i broken it...
after a fight with their helpdesk i had a new streak 7 on warranty !
Hi everyone, I purchased my Xperia TX 2 months ago in Singapore and now I return to my home country- Vietnam. My phone was working good till last week.
I was surfing via 3G on my phone and i remember it was 3% battery left and then BANGGG...My phone turned black and i though it was out of battery.
Then I charged it on wall socket as usual and saw the red notification light as usual but it disappeared after a while. I couldnt turn it on anymore. I charged it for 4 hours and the screen kept the same.
I have tried to press "power +up/down volume" keys and its still frozen. Only the red light vibrates and nothing more.
I DIDNT unlock the boot loader, water, or drop it. I use my phone for daily uses and usually connect with the Sony Companion so I make sure again its not rooted yet.
Finally, I bring it on the customer service and they said its because of my fault to unplugged it when flashing ROM bla bla bla. i though Its because they have not seen any problem like this before since Xperia TX has not been released in Vietnam yet and they could not turn the phone on or connect it to PC. So, I left it there this morning and wait for the result.:crying:
Does anyone have the same problem with me? Is it the hardware or software problem? Is it the Sleep of Death (SOD) mentioned in some thread here? PLEASE show me how to fix it!
Have you tried taking out the battery, wait awhile and put it back again and plug the phone for charging again?
But since it's already in the service center, no need to worry, they can repair whatever the problem is.
Tapatalked from my TX
Rycon33 said:
Have you tried taking out the battery, wait awhile and put it back again and plug the phone for charging again?
But since it's already in the service center, no need to worry, they can repair whatever the problem is.
Tapatalked from my TX
Click to expand...
Click to collapse
Already man! BUt it wont work I hope that they can fix it for me. I am regretting abt pictures, apps and stuff which havent been back-up yet (
Hawstein said:
Already man! BUt it wont work I hope that they can fix it for me. I am regretting abt pictures, apps and stuff which havent been back-up yet (
Click to expand...
Click to collapse
you should have tried the backup and restore app of Sony bro, copy the backup to your PC and then restore it later after your phone got back from service center
anyways, next time try that app, it saves a lot of time
and about service center, they are quite very good in service quality
Hawstein said:
Already man! BUt it wont work I hope that they can fix it for me. I am regretting abt pictures, apps and stuff which havent been back-up yet (
Click to expand...
Click to collapse
I have the same problem, Orange light, wont turn on or respond no matter what i do. But i have not removed the battery yet, so wish me luck. Wont buy a Xperia ever again!.
Have try with Sony Update Service?
Xelestial01 said:
I have the same problem, Orange light, wont turn on or respond no matter what i do. But i have not removed the battery yet, so wish me luck. Wont buy a Xperia ever again!.
Click to expand...
Click to collapse
Dont be so pessimistic like that dude, We are just not so lucky at all Best luck to you!
Hawstein said:
Dont be so pessimistic like that dude, We are just not so lucky at all Best luck to you!
Click to expand...
Click to collapse
Yesterday i tried removing the battery and it was no use. I am mad because i just lightly used the product for less than 2 weeks, took good care of it, and wont be able to return it because I am in another country. So that is 539 USD wasted.
Hey, anything could solve this problem?
As many threads about this (Or a similar problem) suggest you just need to leave you rphone on charge for at least 24 hours. Use a wll charger not a USB.
Do not touch the phone in this time, just wait. If after this it does not charge, it appears your battery is FUBAR'd
Hey, device more than 24 hours when there is no change, still red light. I had some battery nothing helps. Help please what can be done? Thank you.
tomer2828284 said:
Hey, device more than 24 hours when there is no change, still red light. I had some battery nothing helps. Help please what can be done? Thank you.
Click to expand...
Click to collapse
Do you know someone else with a phone that yu could borrow their battery to see?
I take it you have checked whether the charger works and tried other chargers?
Another trick I have heard of in the old X10 forum is to cut the end of your charger lead and directly put red wire onto positive end of battery and black wire onto the negative end and charge the battery that way. But do this at your own risk. I have no way of knowing if this will work on the TX and it may even make the battery worse....but for a last chance it may be worth a go.
Edit
Also, its not yet been 24 hours since my post saying leave it plugged in for 24 hours...so maybe following instructions to the letter is something to go with in the future...
Hey, thanks for the experience to help and sorry for publication in both forums. I just gave up. I tried another battery I have another battery ... Did not work I think just the CPU burned or something? Sony is waiting for a reply on the matter. Unfortunately I did not buy the device in my country is not out here so I'm not sure I'd have a warranty. Thanks again
tomer2828284 said:
Hey, thanks for the experience to help and sorry for publication in both forums. I just gave up. I tried another battery I have another battery ... Did not work I think just the CPU burned or something? Sony is waiting for a reply on the matter. Unfortunately I did not buy the device in my country is not out here so I'm not sure I'd have a warranty. Thanks again
Click to expand...
Click to collapse
Got the same problem. No one can resolve this, and Sony refusing to repair a month old phone if you bought it not in your country. What a shame.
Bought new phone instead of bricked one.
Hey everyone
So, I have a bit of a problem... My HTC One keeps destroying every charger cable I'm using, sooner or later. I've tried about 5 or 6 different chargers, including 3 original chargers, and as you might understand this is getting pretty expensive (especially as original chargers are priced around 20.- in Switzerland).
I'm gonna spare you the details, but there are a few things that might be interesting to anyone who wants to help.
The progress is always the same: First, the phone is charging only when sth. is weighing the connector down (this is something many of my HTC One-owning friends are complaining about, too). Next, the phone will charge only when the cable is bent behind the back of the phone. This will work for some time, until the phone refuses to charge when plugged into the wall and can only be charged by trickle charging it from a USB port (which is what I'm currently doing). Here, the cycle is repeated, only that this time the cable dies entirely.
Curiously enough, this happens with every charger and, as it seems, the deterioration quickens with each new cable.
Also, what usually happens pretty quickly is that the connector doesn't lock into place anymore. I have cleaned the port multiple times following instructions from Youtube videos, but to no avail.
Since my phone is rooted, I unfortunately can't just go to my provider and ask them for a new phone. They'll probably blame it on the software or whatever... Also, I recently dropped my phone and it left a few scratches on the top, which would void my warranty even if the rooting wouldn't already have done so. Just my luck, I suppose...
Hopefully anybody has a similar problem or a suggestion. Lemme know if you do!
Regards,
Surreptor aka Jannik
Surreptor said:
Hey everyone
Since my phone is rooted, I unfortunately can't just go to my provider and ask them for a new phone. They'll probably blame it on the software or whatever... Also, I recently dropped my phone and it left a few scratches on the top, which would void my warranty even if the rooting wouldn't already have done so. Just my luck, I suppose...
Hopefully anybody has a similar problem or a suggestion. Lemme know if you do!
Regards,
Surreptor aka Jannik
Click to expand...
Click to collapse
Use this Guide to return to Stock and do a warranty replacement
It looks like you have 2 problems. The first one is the microusb port has been damaged. This has happened to me on another phone and it would explain why the wire is sliding out. For this reason, you might consider replacing it under warranty. The second problem seems to be tension in the charging wire. I do not know how you have charging setup, but I am guessing that the outlet is far away and you are stretching the cable to make it to the phone. This could cause the wire to have discontinuity (why you have to bend it to short the discontinuity and resume charging) and the microusb port to get damaged. I would recommend getting a longer wire if this is the case.
clsA said:
Use this Guide to return to Stock and do a warranty replacement
Click to expand...
Click to collapse
have u seen the latest revision , maybe i should rename it from Super to Ultimate :silly::silly:
lol
Surreptor said:
Hey everyone
So, I have a bit of a problem... My HTC One keeps destroying every charger cable I'm using, sooner or later. I've tried about 5 or 6 different chargers, including 3 original chargers, and as you might understand this is getting pretty expensive (especially as original chargers are priced around 20.- in Switzerland).
I'm gonna spare you the details, but there are a few things that might be interesting to anyone who wants to help.
The progress is always the same: First, the phone is charging only when sth. is weighing the connector down (this is something many of my HTC One-owning friends are complaining about, too). Next, the phone will charge only when the cable is bent behind the back of the phone. This will work for some time, until the phone refuses to charge when plugged into the wall and can only be charged by trickle charging it from a USB port (which is what I'm currently doing). Here, the cycle is repeated, only that this time the cable dies entirely.
Curiously enough, this happens with every charger and, as it seems, the deterioration quickens with each new cable.
Also, what usually happens pretty quickly is that the connector doesn't lock into place anymore. I have cleaned the port multiple times following instructions from Youtube videos, but to no avail.
Since my phone is rooted, I unfortunately can't just go to my provider and ask them for a new phone. They'll probably blame it on the software or whatever... Also, I recently dropped my phone and it left a few scratches on the top, which would void my warranty even if the rooting wouldn't already have done so. Just my luck, I suppose...
Hopefully anybody has a similar problem or a suggestion. Lemme know if you do!
Regards,
Surreptor aka Jannik
Click to expand...
Click to collapse
ok, where did you buy if from ?
I bought it at Microspot and they replaced it twice...
Both times, I was S OFF, LOCKED Bootloader and stock recovery using a RUU...
The second time I even had a "bülä/näggi" on my phone... they replaced it on warranty...
I had the purple tint camera issue D:
Re: HTC One eats charger cables
Thanks for your response
I bought it at the Orange store in Winti, but if you get any helpful advice or in this case even a new device always depends on the clerk...
Also, I'm kinda worried how they would react to the fact that I noticed the issue already months ago.
Anyway. I'll wait until my current cable breaks down, too. Perhaps in the meantime somebody else has an idea
Surreptor said:
Thanks for your response
I bought it at the Orange store in Winti, but if you get any helpful advice or in this case even a new device always depends on the clerk...
Also, I'm kinda worried how they would react to the fact that I noticed the issue already months ago.
Anyway. I'll wait until my current cable breaks down, too. Perhaps in the meantime somebody else has an idea
Click to expand...
Click to collapse
ok... first, you are not allowed to tell them that you noticed this issue months ago..
look at OR Art. 201/3
3. Ergeben sich später solche Mängel, so muss die Anzeige sofort nach
der Entdeckung erfolgen, widrigenfalls die Sache auch rücksichtlich
dieser Mängel als genehmigt gilt.
Click to expand...
Click to collapse
they won't notice it but you need some good argument's that this issue isn't caused by software... first go back 100% stock using this guide:
http://forum.xda-developers.com/showthread.php?t=2541082
and then test if your phone still eats these cables..., return it to the shop...
use these arguments to convince them if they don't wanna replace it:
I hope you can do something with these informations and if they want to charge you - or even to be prepared - I have a few examples how you can convince HTC that this issue is not caused by you and that this is covered by warranty.
LibertyMarine said:
UNLOCKING THE BOOTLOADER DOESN'T VOID THE WARRANTY FOR HARDWARE SUCH AS THE POWERBUTTON!!! I think it's point 7 in the warranty statement where they wrote that the fault has to be CAUSED by this particular ---- whatever is listed below.
Click to expand...
Click to collapse
Someone had an issue with a sunk powerbutton, like me:
LibertyMarine said:
Now, send them an email and tell them that in the warranty is written:
ONLY if it's CAUSED by external action, warranty is void for ONLY the part that got influenced by this cause! And also tell them that it is ridiculous and that they can't be serious saying that a few scratches and a unlocked bootloader caused a sunk power button! Tell them that this is against every human logic! Tell them that you have the right to use this warranty because the powerbutton sunk under normal usage! And this is definitly a production problem and not your fault! Describe them that you use your phone the way it has to be used!
But remember, be friendly and try to comunicate.. otherwise they won't deal.
Click to expand...
Click to collapse
Same guy again:
LibertyMarine said:
Try to give them your perspective.. how you experienced the sunk powerbutton. I said that from time to time it sunk deeper and deeper. And because I was afraid of destroying something I even pressed it softer and so on.. But once the point was reached that this ESSENTIAL part of the HTC One was unusable, so I felt forced to send it in on warranty because this is definitly a hardware fault and not a user fault! Try to give them your perspective!
This is almost everything. Be rethoric(Ask questions so that they must answer Yes! Ask questions that already include the answer) For example, Isn't it ridiculus and totally against every logic thinking that you say a unlocked bootloader is the cause of a sunk powerbutton?
As long as they are humans, they have to say, yes... this is the only answer... otherwise they would be ridiculus.
Click to expand...
Click to collapse
They wanted to charge him(was a bad decision ):
LibertyMarine said:
holy crap, say them they HAVE to, or are they willing to see a BIG article in a popular newspaper with your problem and their answer... ask the shop assistant if he wants his name to be published etc... PROVOKE! FORCE them to repair it on warranty.. say them that a friend of yours also got the phone fixed for the same issue
Click to expand...
Click to collapse
But in the end this happend:
I will receive a refurbished htc one
Click to expand...
Click to collapse
I hope this helps you if they want to charge you. And even if they didn't what you've just read is the first step to become a good dealer!
If you don't mind, you can hit the thanksbutton
Awesome Response
Holy sh*t, take my thanks
No, seriously, great and elaborate response, I'm gonna try that.
I bought a new charger cable today (just as a last test) and it won't even start charging on AC current. Guess it's really the phone's fault. Oh well, hate to wait for the replacement, but better than a broken phone, right?
Thanks again and have a nice day
Cheers,
Surreptor
Yay! Sony has repaired it.
A few weeks ago, my retailer sent back my device. Their report said that the front adhesive was loose hence there was water damage.
Thankfully, it was covered under NZ warranty and they completely replaced my z3. Yay! The rest is history.
Thank you to everyone who helped. I appreciate it.
Old post.
TL;DR: Phone won't boot or respond. When the phone is plugged in, the device's notification light flashes red. Tried all the button combinations, no response.
This happened yesterday. Searched the device forums and couldn't find any solutions so posted here.
When the phone is plugged into a power source, it the notification LED flashes just over once a second.
Tried using different USB cables, chargers, computers - no difference.
Tried all the button combinations, nothing happened. I did press the yellow "off" button by the Sim card slot and then it vibrated 3 times. Nothing happened afterwards and I couldn't repeat this.
One weird thing I did notice is when the USB cable is half plugged into the charger/laptop the phone, the led stays on longer. Maybe 5, 10 seconds. The time the LED is off is still the same. So maybe it's somesort of lose connection?
It doesn't charge via USB. I haven't tried the magnetic dock connection since I don't have one. Anyone know if it would be worth to DIY one to make sure?
Yes, the phone has been fully submerged in water, but I only did that when I got it last month. It hasn't been intentionally submerged since then. The only software related issue I had was that occasionally the phone's screen wouldn't turn on for a long time. I assumed this was software related and it was fixed when I uninstalled Microsoft's Next Launcher.
I've had this phone for over a month and it. Just returned from the city which I bought the phone and I don't want to return it for warranty unless I absolutely have to. The bootloader is locked and the device has not been rooted.
NZ has a great "warranty" law (Consumers Guarantees Act) which pretty much means if the device doesn't last as long as it's meant to or doesn't work as advertised, you have the right to a refund, replacement or repair at not cost to the user - so at least I have the law on my side.
Any response will be greatly appreciated - that "thanks" button will most definitely be clicked.
Click to expand...
Click to collapse
1337 H4X0R said:
TL;DR:
NZ has a great "warranty" law (Consumers Guarantees Act) which pretty much means if the device doesn't last as long as it's meant to or doesn't work as advertised, you have the right to a refund, replacement or repair at not cost to the user - so at least I have the law on my side.
Click to expand...
Click to collapse
That - that would make me return the phone right away. If it's hardware related I wouldn't take any chances. Maybe you can even get them to give you a cover/case for the trouble
charliebigpot said:
That - that would make me return the phone right away. If it's hardware related I wouldn't take any chances. Maybe you can even get them to give you a cover/case for the trouble
Click to expand...
Click to collapse
Yeah, but then it takes like a month for it to get mailed to the "official repairs", looked at etc. like most warranty claims. I'd rather get it fixed now rather than wait.
But as a plan B, I think we have it pretty good here!
Buy one of those super cheap magnetic chargers and see if it charges/turns on.
But Id also rather advise you to claim warranty.
This is no normal behavior and if you really test the USB Port as defective with magnetic charging being fine you would still want to claim warranty since the USB connection is crucial for a lot of useful things.
2mal16 said:
Buy one of those super cheap magnetic chargers and see if it charges/turns on.
But Id also rather advise you to claim warranty.
This is no normal behavior and if you really test the USB Port as defective with magnetic charging being fine you would still want to claim warranty since the USB connection is crucial for a lot of useful things.
Click to expand...
Click to collapse
Unfortunately, Amazon doesn't ship many electronic items here so I can't get the magnetic charging device.
I think after exhausting every option available to me, now is a good time to claim warranty.
Thanks for your response.
how could this happen?you drop it into water?
Sent from my D5833 using XDA Free mobile app
1337 H4X0R said:
TL;DR:Tried using different USB cables, chargers, computers - no difference.
Click to expand...
Click to collapse
Take a known good USB cable and wall charger (must be wall - not computer) and plug it in and walk away for at least 2 hours. Don't touch, breath, look, or sniff at it. Then go back and see if you can power it on. If that fails you can try to restore it with the Sony tool or the flash tool but its likely done.
moetoby said:
how could this happen?you drop it into water?
Sent from my D5833 using XDA Free mobile app
Click to expand...
Click to collapse
Of course, I dropped it in water! Several times, on purpose with no adverse effects. It's IP6X certified .
But that was when I first got the phone. It hasn't been intentionally submerged since then. All the ports were always sealed tight and all. I'm still really confused about what's happening to my device.
OrBy said:
Take a known good USB cable and wall charger (must be wall - not computer) and plug it in and walk away for at least 2 hours. Don't touch, breath, look, or sniff at it. Then go back and see if you can power it on. If that fails you can try to restore it with the Sony tool or the flash tool but its likely done.
Click to expand...
Click to collapse
I tried this overnight, however, it didn't work.
The computer - any computer - doesn't recognise the device. It doesn't show up in device manager either.
Thanks for your input!
1337 H4X0R said:
Of course, I dropped it in water! Several times, on purpose with no adverse effects. It's IP6X certified .
But that was when I first got the phone. It hasn't been intentionally submerged since then. All the ports were always sealed tight and all. I'm still really confused about what's happening to my device.
Click to expand...
Click to collapse
that's so badyou now,i put my z3c in water when i first got it as you do,she has withstood the test fortunately and she is one month old
i suggest that you should contact the sony customer service to replace your phone
I decided using Flastools
Friends tive that same device problem is only with the red LED on.
The solution was to use the flastools , installing a new ROM ..
I hope this helps someone !!
Sorry for my bad english !!