Hi guys,
i am here for a long long time and you all have helped me solving many many problems i have had with HTC HD Mini, LG Optimus Black P970, Samsung Galaxy SII I9100 an now Sony Xperia Z C6603. Thanks for all your hard work!
But now i have a strange problem that i never have had before.
Until 02.08.2013 all was working fine. Installed nothing from there on. No Apps, no ROM etc....
My phone only starts when plugged to charger. USB or wall. If not plugged in it stops booting mostly at Sony-Logo.
Sometimes it starts up to the XPERIA-Logo and sometimes i can see the coloured lines moving from left to right.
Then suddenly the screen tuns off an thats it.
I tried to update with SEUS (.244). Locked back the bootloader before. - same problem.
Reinstalled a ROMAur .244 with its kernel- same problem
Installed ExistenZ V4 (.423) - same Problem
flashed DoomKernel v09 with flashtool - same problem
flashed original kernel with flashtool (.423) - same problem
Updated with PC Companion (.244) - same problem
flashed DoomKernel v09 with flashtool - same problem
flashed original kernel (.244) - same problem
I flashed original ROM (.423 with flashtool - same problem
flashed only kernel (.423) with flashtool - same problem
When i start the phone after clean installation with charger battery stats tells me my battery is charged with 55%.
After second start it tells me the battery is loaded to 91%.
Third start tells me its loaded to 41%.
Then, fourth start, charged to 55% and so on.......
I sent it to SONY W-Support in May. Problem was overheating with "Sudden-Death". They changed the mainboard with new IMEI.
Now, three month later, the described Problem.
Yesterday i sent it to W-Support (ww.w-support.co.) again.
I am interested in your opinion anyway.
What could have caused this problem. Which software or hardware problem could this be?
I found no explanation on google or your page.
I will tell you what the support team has done when my phone is back....if someone is interested and has same problem in future....
Best regards,
Dingoman10
Overclocking???
Sent from my C6603 using xda premium
gm007 said:
Overclocking???
Sent from my C6603 using xda premium
Click to expand...
Click to collapse
Never overclocked. I am too afraid of killing my phone..
I "underclocked" in DoomKernel v09...min freq 134 -> max freq 1243
Do you usually use any chargers other than the original one?
Sent from my C6603 using xda premium
gm007 said:
Do you usually use any chargers other than the original one?
Click to expand...
Click to collapse
Normally i use the original one.
But sometimes i use the one from my Samsung I9100. 1000mA maximum.
Its safer to load slowly...
Back again...
Today I got information about the repair status of my XZ.
They changed the battery.
Don`t know why and for now I don`t know if this was the last problem.
The repair center sent it back to me tonight.
I will see when I have the phone back an first of all I will root it
Maybe tomorrow or at Saturday.
I will report if any other problem occurs.
If someone will got same issues like me he now will know that its his battery....
Finally, someone who has experienced the same problem as I am going through right now.
The only difference is that I have a Xperia ZL C6503.
The symptoms are exactly the same in every way. I actually already ordered a new battery off eBay, I already have the phone dismantled up to, and including, the battery (very simple procedure).
The only question I have in addition to what has been said already is, if the tech who replaced the battery mentioned any precautions you should have from this point on?
Have you had any similar issue since you got it back?
Thanks a million,
:good:
jabsrocha said:
Finally, someone who has experienced the same problem as I am going through right now.
The only difference is that I have a Xperia ZL C6503.
The symptoms are exactly the same in every way. I actually already ordered a new battery off eBay, I already have the phone dismantled up to, and including, the battery (very simple procedure).
The only question I have in addition to what has been said already is, if the tech who replaced the battery mentioned any precautions you should have from this point on?
Have you had any similar issue since you got it back?
Thanks a million,
:good:
Click to expand...
Click to collapse
No similar issue but phone got black and does not load or start in any way. I took original package and bill, went to the store where i bought it an gave it back. Now i am awaiting my money back.
I am now on HTC ONE X +....
Dont want to get the same phone with maybe same problems again.
Talked to SONY and gave them the advice not to produce mobile phones any more because they are destoying their good work done in digital cameras, TVs, radios etc.
I am really disappointet about this phone.
The design is top but thats not all you have to do....
Thanks to all that helped me and all members of this part of the forum.
Ill never leave
Just to let everybody know that my Xperia ZL is back.
Got my new battery today, installed it and "it's alive". I did quite a bit of research while I was waiting for the battery and seems any mobile phone can have this problem if you don't use the appropriate charger.
Needless to say, I'm going to be alto more careful how I charge my phone from now on.
Thanks
---------- Post added at 12:12 AM ---------- Previous post was at 12:07 AM ----------
Just to let everybody know that my Xperia ZL is back.
Got my new battery today, installed it and "it's alive". I did quite a bit of research while I was waiting for the battery and seems any mobile phone can have this problem if you don't use the appropriate charger.
Needless to say, I'm going to be a lot more careful how I charge my phone from now on.
Thanks
After so long I got Xperia Z. Not even after a month of purchase I am having same problem as mentioned. I use the geniune charger. :crying:
since my xperia doesnt start up and cant handle to flash a stock firmware (because it is bricked) i decided to buy a new original battery on ebay for it. but when i receive the battery, WILL THEY PROVIDE ME THE TOOLS TO REPLACE THE BATTERY? pls reply so i can buy it as soon as possible thanks
isko95 said:
since my xperia doesnt start up and cant handle to flash a stock firmware (because it is bricked) i decided to buy a new original battery on ebay for it. but when i receive the battery, WILL THEY PROVIDE ME THE TOOLS TO REPLACE THE BATTERY? pls reply so i can buy it as soon as possible thanks
Click to expand...
Click to collapse
I think you should ask the seller mate.
Also are you sure it's a battery problem? Maybe the sony service center is the best solution if you are not sure what caused it.
DaRk-L0rD said:
I think you should ask the seller mate.
Also are you sure it's a battery problem? Maybe the sony service center is the best solution if you are not sure what caused it.
Click to expand...
Click to collapse
because when i push power button, the led always blink red 3 times. (this means the battery is dead, like i always known) what do you think?
isko95 said:
because when i push power button, the led always blink red 3 times. (this means the battery is dead, like i always known) what do you think?
Click to expand...
Click to collapse
I think that the best solution is the sony service center. I can't tell you if it's related to the battery or something else since i am not an expert.
I am just telling you what i would do if i had a similar issue just to be sure.
In any case you need to ask the ebay seller if he is gonna provide you the tools.
isko95 said:
because when i push power button, the led always blink red 3 times. (this means the battery is dead, like i always known) what do you think?
Click to expand...
Click to collapse
Ok seriousely theres no tools needed, just rip off the back, unpplug the battery cable and other cables towards the bottom then you should be able to pull it out, I know its not ment to be taken out but Sony really made it so darn easy to do :good:
P.S. Done this myself, thats how I came to have a Xperia T
Hi guys,
I got my XSP 17 days ago and it's already giving me this weird problem. I bought it brand new (well, I got it from a possibly shady reseller in Russia, but it looked new and un-tampered, I checked it carefully ).
It worked perfectly as my main phone for about two weeks (with the official stable CM 11) when suddenly, it started switching off by itself. When it first started doing this a couple of days ago, it would shut off randomly twice or thrice a day, but today it switches off about every 5 minutes. Sometimes it doesn't even complete the boot sequence before it turns off.
The effect is just about the same as pulling the battery out. One moment you're using the phone, the next moment the screen is blank. No vibrations, no errors, no lights, nothing. It can be turned on normally and works for a short while before turning off again.
I haven't been able to isolate the problem to any single use case - it turns off with and without the SIM, with/without the SD card, on airplane mode and off, with the screen on or off.
It turns off with every combination of CM11, CM12 and stock that I tried, with stock kernel, default CM kernel, William's kernel and Tangerine kernel.
Although I don't want to admit it, it looks like it's a battery problem. Perhaps the battery lost capacity sitting around in a warehouse for two years? Either that or I was duped by the place I got it from, which seems unlikely as it was spotless in its original packing with all the plastic bits covering the screen, camera and microphone, and a warranty sticker over a screw on the back. Besides, they've given me a one-year service guarantee (it's not the official Sony warranty, though).
Mine is the C5303 model.
Has anyone had this problem? Can anyone suggest what I could do about it? It's a great phone except for this problem
Thanks for any help!
EDIT: Sorry, I forgot to mention that this does not happen when connected to a charger or a computer. Only when running on battery.
devilsworkshop said:
Hi guys,
I got my XSP 17 days ago and it's already giving me this weird problem. I bought it brand new (well, I got it from a possibly shady reseller in Russia, but it looked new and un-tampered, I checked it carefully ).
It worked perfectly as my main phone for about two weeks (with the official stable CM 11) when suddenly, it started switching off by itself. When it first started doing this a couple of days ago, it would shut off randomly twice or thrice a day, but today it switches off about every 5 minutes. Sometimes it doesn't even complete the boot sequence before it turns off.
The effect is just about the same as pulling the battery out. One moment you're using the phone, the next moment the screen is blank. No vibrations, no errors, no lights, nothing. It can be turned on normally and works for a short while before turning off again.
I haven't been able to isolate the problem to any single use case - it turns off with and without the SIM, with/without the SD card, on airplane mode and off, with the screen on or off.
It turns off with every combination of CM11, CM12 and stock that I tried, with stock kernel, default CM kernel, William's kernel and Tangerine kernel.
Although I don't want to admit it, it looks like it's a battery problem. Perhaps the battery lost capacity sitting around in a warehouse for two years? Either that or I was duped by the place I got it from, which seems unlikely as it was spotless in its original packing with all the plastic bits covering the screen, camera and microphone, and a warranty sticker over a screw on the back. Besides, they've given me a one-year service guarantee (it's not the official Sony warranty, though).
Mine is the C5303 model.
Has anyone had this problem? Can anyone suggest what I could do about it? It's a great phone except for this problem
Thanks for any help!
EDIT: Sorry, I forgot to mention that this does not happen when connected to a charger or a computer. Only when running on battery.
Click to expand...
Click to collapse
you should try to flash a stock ftf ROM with flash-tool ....if the problem still happen with you then i'm afraid it's a hardware problem
flash- said:
you should try to flash a stock ftf ROM with flash-tool ....if the problem still happen with you then i'm afraid it's a hardware problem
Click to expand...
Click to collapse
Thank you for your response, but I've already tried that, to no avail. This makes me think it's definitely a hardware problem that's related to either the battery or the charging circuit.
However, a recent experiment I tried seems to contradict this. I left the phone on CWM recovery for about 40 minutes and it didn't switch off! I even ran a backup to add strain to the battery, but no, it stayed on.
This indicates that it might not be a battery problem - a battery problem should affect the phone in recovery as well as inside the Android OS.
One major difference between CWM and Android is that Android runs the radios, while a recovery has no need to. Could it be a chance bug in the radio firmware? Is there any way to reflash the radio firmware?
devilsworkshop said:
Thank you for your response, but I've already tried that, to no avail. This makes me think it's definitely a hardware problem that's related to either the battery or the charging circuit.
However, a recent experiment I tried seems to contradict this. I left the phone on CWM recovery for about 40 minutes and it didn't switch off! I even ran a backup to add strain to the battery, but no, it stayed on.
This indicates that it might not be a battery problem - a battery problem should affect the phone in recovery as well as inside the Android OS.
One major difference between CWM and Android is that Android runs the radios, while a recovery has no need to. Could it be a chance bug in the radio firmware? Is there any way to reflash the radio firmware?
Click to expand...
Click to collapse
actually i never saw a radio firmware to flash ......but it's not a battery problem for sure ....maybe cpu can't handle the ROM running or like you said radio don't run in cmw then it mite be the cause of the problem
but anyway it's a hardware ...since you are flashing a stock ftf via flashtool then the radio shouldn't have any problems at all !
so you need to go to service center i think to repair it ...sorry for not finding an answer or a direct solution for your problem
good luck man :good:
flash- said:
actually i never saw a radio firmware to flash ......but it's not a battery problem for sure ....maybe cpu can't handle the ROM running or like you said radio don't run in cmw then it mite be the cause of the problem
but anyway it's a hardware ...since you are flashing a stock ftf via flashtool then the radio shouldn't have any problems at all !
so you need to go to service center i think to repair it ...sorry for not finding an answer or a direct solution for your problem
good luck man :good:
Click to expand...
Click to collapse
Thanks for your help. I think I was cheated and they deliberately sold me a faulty phone. I'm thinking of having my phone checked by an independent service center (for a price )
I have another question, if anybody can answer: what does the original guarantee sticker look like? Mine is the one in the attachment, stuck over the central screw.
I'm beginning to think that it's a fake sticker stuck by the shop that sold it to me
devilsworkshop said:
Thanks for your help. I think I was cheated and they deliberately sold me a faulty phone. I'm thinking of having my phone checked by an independent service center (for a price )
I have another question, if anybody can answer: what does the original guarantee sticker look like? Mine is the one in the attachment, stuck over the central screw.
I'm beginning to think that it's a fake sticker stuck by the shop that sold it to me
Click to expand...
Click to collapse
I don"t have this Sticker. The Sony Ericson Joint-Venture was ended Yeats before the SP came out... Looks like it is from another phone...
Anyway:
Cwm doesn't use a high current.
Because of stuff I can't explain in English, it could be possible the battery delivers enough Voltage but not enough current for booting up.
Although, it seems more likely to be a RAM error. Yeah, that can happen on phones too.
That would explain the very random behavior.
Cwm doesn't change anything in the RAM when it does nothing. That's why the error doesn't occur then.
Gesendet von meinem
Sony Xperia SP - Cyanogenmod 12.1
Kaffeetrinker said:
I don"t have this Sticker. The Sony Ericson Joint-Venture was ended Yeats before the SP came out... Looks like it is from another phone...
Click to expand...
Click to collapse
You have a point. Looks like it's definitely a refurbished phone, then
Because of stuff I can't explain in English, it could be possible the battery delivers enough Voltage but not enough current for booting up.
Click to expand...
Click to collapse
AHA! Now this got me thinking. I flashed a fresh ROM without gapps, set the maximum processor clock to 384 MHz, turned down the brightness, switched off WiFi, GPS, Bluetooth, NFC, etc., and now it works perfectly fine without switching off! Looks like you're right, the battery can't produce enough current.
I can now reproduce the problem reliably by setting governor to performance @1.7GHz, turning up the brightness, switching on all the devices mentioned above and recording video. The moment I touch the button to stop recording, the extra strain caused by flushing the buffer to the memory causes the phone to switch off. Bingo! :good:
What does this mean? That the battery is weak? Or the charging circuit is wrongly cutting off the battery?
Thanks a lot for the info! Finally this thing is beginning to make sense. :highfive:
devilsworkshop said:
You have a point. Looks like it's definitely a refurbished phone, then
AHA! Now this got me thinking. I flashed a fresh ROM without gapps, set the maximum processor clock to 384 MHz, turned down the brightness, switched off WiFi, GPS, Bluetooth, NFC, etc., and now it works perfectly fine without switching off! Looks like you're right, the battery can't produce enough current.
I can now reproduce the problem reliably by setting governor to performance @1.7GHz, turning up the brightness, switching on all the devices mentioned above and recording video. The moment I touch the button to stop recording, the extra strain caused by flushing the buffer to the memory causes the phone to switch off. Bingo! :good:
What does this mean? That the battery is weak? Or the charging circuit is wrongly cutting off the battery?
Thanks a lot for the info! Finally this thing is beginning to make sense. :highfive:
Click to expand...
Click to collapse
It means the battery is weak. I guess the phone itself should be fine.
When a bettery gets old, it can get a higher resistance. Yeah, batteries have a resistance too. In German it's called Innenwiderstand. Literally translated "inner resistance". It's the same effect like when your car's battery is old. Your stereo still gets its 12V, but trying to start the car will let the curcuit "die" for a few seconds.
The battery in the SP can be replaced, it's not that hard. There are some great videos on YouTube. Please don't buy a battery that is sold as original! Sony doesn't sell spare batteries for the SP. If it says original, it's used or fake.
Buy a battery from a seller who admits it is not from Sony. He is honest to you. Make sure it's a spare battery with good cells in it. Like Varta etc.
Gesendet von meinem
Sony Xperia SP - Cyanogenmod 12.1
Please don't buy a battery that is sold as original! Sony doesn't sell spare batteries for the SP. If it says original, it's used or fake.
Click to expand...
Click to collapse
Thanks for the heads-up! I've called multiple repair centers and they've all told me they can give me original batteries. I'd better be careful, then!
Do you have any idea where I can order a good battery, or how I can identify which ones are good?
I will be in Eastern Europe next week, where it's easier to get deliveries from eBay, etc. I might even visit Germany! Any suggestions on how to find a battery are welcome.
devilsworkshop said:
Thanks for the heads-up! I've called multiple repair centers and they've all told me they can give me original batteries. I'd better be careful, then!
Do you have any idea where I can order a good battery, or how I can identify which ones are good?
I will be in Eastern Europe next week, where it's easier to get deliveries from eBay, etc. I might even visit Germany! Any suggestions on how to find a battery are welcome.
Click to expand...
Click to collapse
www.amazon.de/gp/aw/d/B00VWDWINQ/re...ia+SP+Akku&dpPl=1&dpID=41vGGV60ByL&ref=plSrch
That's the one I would buy. You see that this not-original battery is more expensive than the "fauxriginals"? There's a reason
You can buy elsewhere too. Make sure the seller has got many good ratings over a long period of time.
A few terrible ratings aren't a problem. There are always some noobs who break their spare parts and blame the seller.
E.g. on Amazon, look for many 4-star and 3 star ratings. They are real. Bought ratings are almost always 5 star ratings.
Don't buy where all ratings are 1 or 5 stars.
The capacity may differ from the original 2300mAh. 2100mAh to 2500mAh is fine. More than 2500mAh should be fake.
You can also buy on eBay where the seller admits it's a used battery in good condition.
I don't think you can buy this battery "" offline". If you do, make absolutely sure the connectors look like in the pictures in Amazon!
In Germany, there are lot Mobile Phone Shops with an Internet Café. Mostly, they are owned by Turks.
Usually, they have a good service. They can replace the battery for you for a few bucks. If you can't be served in one shop, they'll sometimes tell you where a shop is where they can help you.
Hope these information are useful
Gesendet von meinem
Sony Xperia SP - Cyanogenmod 12.1
Thanks for your advice.
What do you think about this thread I bumped into? http://forum.xda-developers.com/galaxy-s2/accessories/polarcell-akku-1800mah-t1269918
Do you think there's a chance that my problem might be due to some other component other than the battery?
devilsworkshop said:
Thanks for your advice.
What do you think about this thread I bumped into? http://forum.xda-developers.com/galaxy-s2/accessories/polarcell-akku-1800mah-t1269918
Do you think there's a chance that my problem might be due to some other component other than the battery?
Click to expand...
Click to collapse
It's possible that it is caused by another component. We can't know. Buying a New battery is the cheapest option. I don't see another way to find out.
There are bad third party batteries too. But I trust someone who admits it's third party more. Just rely on the ratings...
Sorry, but I don't have any better advices.
Gesendet von meinem
Sony Xperia SP - Cyanogenmod 12.1
Flash cm 12.1 only with gapps and supersu. Do not touch the kernel settings, dont make the phone overheat too much and try. Try to discharge the battery at 0% 2-3 times and recharge it with the stock charger and cable.
Can you install cpu z and tell us what voltage it reads when your battery si charged to 100% and disconnected from charger ?
It should be 4.2V i have my XSP for a year now and my battery reads 4.130V at 100%.
Solved!
Hi guys, I'm back from Europe.
I know it's been a really long time, but I just wanted to update the thread in case anyone else has the same problem and finds this thread.
Before leaving, I purchased a new "original" battery at a local shop (a pretty large scale distributor).
It looks identical to the battery that was already in the phone, and also identical to the batteries in all the videos I've seen on youtube. The SONY branding is covered by a thin plate of copper, but it's there, so I assume it's not fake.
It cost me 1300 RUB (~20 USD). There was a "Craftmann" branded battery also available, but it was 3x more expensive, so I didn't buy it.
Well, the phone works fine. In the past ~2 months, it hasn't turned off even once, and the battery lasts a day with decent use (~3h GPS guidance, ~1h FM transmitter, always connected to LTE, messaging and email, occasional calls), so I consider the issue solved.
Thanks to all who helped me!
Hi.
Well this is a longer story. I try to tell the thumbnails.
The phone got (ocean) wet but didn't show problems for about a week or two then it stopped charging "normally" meaning charging got very slow and drained fast. Figured it was the little usb panel on the bottom. I ordered new one but putting it back together a screw stuck between the battery and the metal backplate. Pretty lame huh? I disassembled it fast so I thought sigh no problem. (the battery was on fire after i got it out and threw it on the ground in anger)
So I bought a new - not original - battery too. All ran fine again like it was before.
Then suddenly The phone turned off and looked like it was a bootloop.
Here's the interesting part because I don't remember if I already unlocked and put custom recovery / image on the phone before or only at this ponint. Mark this point.
After this, the phone only turned on while on the HP laptop's usb port with the little thunderbolt on it. Must have some tremendous juice or something. The phone shows 0% drained, not charging.
I switched cables, the usb part and battery again but still the same with both batteries, cables etc. Factory reset naturally.
My question is basically if this can happen because of a faulty/bad version/whatnot bootloader (I think i use TWRP) or this is a motherboard failure then? I don't have a HP laptop and have to search for one in case you say it does worth a try.
Thanks
Get it to service center asap
ojas.sinha said:
Get it to service center asap
Click to expand...
Click to collapse
did you read the whole post? it's unlocked, modified, was taken apart, parts exchanged.
if there was a warranty on it, that'd been the first thing i'd done. naturally.
thanks anyway
gabor.czinege said:
did you read the whole post? it's unlocked, modified, was taken apart, parts exchanged.
if there was a warranty on it, that'd been the first thing i'd done. naturally.
thanks anyway
Click to expand...
Click to collapse
I am saying this because I think it may be a hardware problem. Did you try the test method?
ojas.sinha said:
I am saying this because I think it may be a hardware problem. Did you try the test method?
Click to expand...
Click to collapse
start with test point method and flash a full, and official stock rom? yes.
So I dropped my Xperia 1 ii yesterday at work and the screen cracked. Ironically my tempered glass I ordered came in today from Amazon. Is there anywhere I can go to repair my screen or buy a screen replacement?
Also has anyone else new their screen on their Xperia 1 ii? If so, where and how did you replace it? Does Sony repair these phones if I send it to them? Any idea on pricing etc? I really don't wanna have wasted $1,200. Someone please help me!
Hi there, I dropped mine too few days ago. Did you have yours fix? If so, can you point me the way? I'm in US, btw. thanks
tiunilohmu said:
Hi there, I dropped mine too few days ago. Did you have yours fix? If so, can you point me the way? I'm in US, btw. thanks
Click to expand...
Click to collapse
Hey sure thing! I actually contacted Sony repair center through their website and sent it in and got it fixed!
XxLammahdxX said:
Hey sure thing! I actually contacted Sony repair center through their website and sent it in and got it fixed!
Click to expand...
Click to collapse
Did they charge you? Was it in US Sony center?
Yeah definitely in the US and they charged me $280 to fix it because I had no insurance on the phone.
XxLammahdxX said:
Yeah definitely in the US and they charged me $280 to fix it because I had no insurance on the phone.
Click to expand...
Click to collapse
Which phone number did you use to call?
This? 1 812-920-4185
tiunilohmu said:
Which phone number did you use to call?
This? 1 812-920-4185
Click to expand...
Click to collapse
I believe so, I did a request online and they gave me a number
I did see anywhere that I can request online. Did you chat with an agent?
I meant "didn't see"
I will try to call them tomorrow. Thanks for your help.
did you guys get yours fixed? if yes can you help me get mine fixed too.
I bought it from amazon and used it for a week and then I used another brand charger I had to charge it and it was fine until it ran out of charge and turned off now it's stuck on the sony logo screen when I try to turn it on. I tried the 812-920-4185 and it keeps going to voice mail so left a voice mail and emailed them too but I still haven't gotten a reply. the phone was used for only a week or two.
Acho907 said:
did you guys get yours fixed? if yes can you help me get mine fixed too.
I bought it from amazon and used it for a week and then I used another brand charger I had to charge it and it was fine until it ran out of charge and turned off now it's stuck on the sony logo screen when I try to turn it on. I tried the 812-920-4185 and it keeps going to voice mail so left a voice mail and emailed them too but I still haven't gotten a reply. the phone was used for only a week or two.
Click to expand...
Click to collapse
do you still have original charger ?
what happens when charge it while off
fully charge it and hold the power button and volume up (or down) same time then release when logo appears, it should open the recovery menu, clear cache x2 and reboot
if still not booting then connect to PC and do a reset repair using companion
using a 3rd party charger should make no difference unless it is faulty
if all else fails return it under warranty
there are plenty of forums that will help you resolve this problem including Sony support forum
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