Hi All,
Originally posted this in the wrong forum - thats the problem when HTC churn out so many similar devices!
We use O2 Xda Atmos for the majority of our company phones, which are basically HTC Wings in disguise. I am really getting sick of them though and wondered if anyone else who uses one frequently encounters any of the following problems:
- Dropped calls (mid conversation)
- Calls not being received, despite having signal
- Complete loss of GSM signal, despite another phone on the same network having a very good signal
- Random crashing
- Incredibly poor battery life despite the battery being brand new, power settings to max out the battery life and all but GSM connections turned off.
I am getting the above issues on most, if not all, of my Xda Atmos. They are all from O2, and mainly on the O2 network. But as the phones themselves are unlocked, I have also tried them on a variety of other networks with the same results.
I am thinking that it's an issue with the O2 ROM. WinMo smartphone edition cant be that bad can it? I dont look forward to flashing over 100 phones.
Any input is appreciated, along with your own experiences of the phone.
Thanks.
Can probably can most of this now - Just discovered the official HTC update, which fixes my main problems (apparently). Only problem is it doesnt accept my device S/N to download it.
If anyone could recommend a stable, fully working ROM or a link to the HTC update, I'd be very greatful.
Related
Folks,
(I've searched around a bit and seen some reference to this problem but no definitive discussion. I apologize in advance if I missed anything and humbly request a pointer to the existing info if so.)
Just got a Tilt last weekend. On 3 occasions so far I looked at the screen and noticed that the phone had no signal (triangle with ! next to it). So for several hours each time, no one could call me. Going into comm mgr, the phone radio was still on.
This was in an area with no signal problems; soft reset or pulsing the phone radio in comm mgr would restore functionality with 3-4 bars. I finally nailed this down to having been in an area in the center of the building where I work, where signal gets lost. It appears that my Tilt never automatically recovers from a lost signal.
I saw this problem on the ROMs that came with the device and now it also continues with the new one that was just released by HTC a couple of days ago. In case it matters the phone is unlocked (using jump_spl and the other related tools and procedures found here, thanks).
Do I just have a defective Tilt? I mentioned this to others in my office and a few folks also claim to see this, and like I said I have seen *some* mention of this on the internet... I'd be astounded if this were really a problem endemic to all Tilts -- would people really put up with this?
Anyone have any additional insight?
It used to happen with me when I had the stock AT&T rom. I flashed the stock HTC rom and I don't recall ever having that problem, and now I've flashed SNE v2.5 and I don't have that problem.
My suggestion is to flash a new rom and see if that helps, and to make sure you're using a correct radio.
where do I get official htc radio and rom downloads?
hi folks,
where can i get official HTC radio and ROM downloads? I have an HTC TYTN II (acquired in Hong Kong) with ROM 1.56.721.3, Radio 1.27.12.11 & Protocol 22.45.88.07H just last month and already I'm encountering problems with the phone just losing the signal and staying lost and I'm considering upgrading however since my phone is brand new (practically), i want an "official" upgrade so as not to void the warranty. any help would be appreciated.
thanks and best regards...
I'll have to decide whether I have the cohones to flash an HTC ROM. Might at least be worth a try.
try this, go into comm manager, than settings for the phone (right soft key), than over to the Band tab, if I select the network type as GSM and leave the band on auto mine will contstantly serch for signal. i know this because my office is as close to a bomb shelter as they come and it never stops searching.
another good to this is battery life is improved
the BAD, if you want to use 3G you have to turn network back to auto and band to auto. not really a big deal cuz i dont have 3G here (yet).
a little workaround that works for me.
Thanks for that... I am running an AT&T ROM and even though I've supposedly turned on the Band tab in phone settings via KaiserTweak, I do not see a band tab. Should I?
I have almost this same exact problem! As of two weeks ago, my tilt started not allowing me to make calls
I then realized that it was also sending all my calls to voice mail. Thing is, the phone says that I have signal and has the Edge connection sign at the top. Whenever I try to make a call, the phone says "operation cannot be completed" or it will simply beep at me as if the call ended, right after it started.
A soft reset allows this to work. I've had this problem even happen right after hanging up with someone, and then trying to redial another number 5 seconds later. I doubt the phone really lost the signal.
Any ideas?
Hello
http://forum.xda-developers.com/showthread.php?t=367355
Thanks
I had the same problem with my O2 XDA Stellar, it was fine for a couple of months, then I could hardly call out on it, email wouldn't send, could rarely go online etc etc. It seemed to be better on GSM/GPRS than 3G, HSDPA etc. I assumed it was a harware problem & as it was under warranty I got a replacement from O2 & it's been fine so far.
AT&T replaced the SIM card in my phone and I believe this has fixed the problem. I have lost signal many times (elevators, garages, etc) and it recovers each time.
Hello everyone,
My co-worker bought a brand new diamond in Thailand, and brought it over. He is experiencing dropped calls too frequently. I read something on this forum about bad reception in Diamonds, but IMHO that cant be SO bad. There is no official HTC representative in Israel, so the warranty loss does not matter.
I changed SIM (3G SIM), put old one and new one to another phone - both work.
I am thinking to try the following:
1. Re-Flash Radio ROM. Any suggestion of a good ROM that should fix this?
2. Open up the phone and see if the antenna module is damaged / loosely connected.
Any suggestions before I execute those drastic measures?
Thank you.
Posting regarding Radio ROM versions are here:
http://forum.xda-developers.com/showthread.php?t=407956
Thanks. Any other thing to do besides reflashing?
AcIDx0 said:
Hello everyone,
My co-worker bought a brand new diamond in Thailand, and brought it over. He is experiencing dropped calls too frequently. I read something on this forum about bad reception in Diamonds, but IMHO that cant be SO bad. There is no official HTC representative in Israel, so the warranty loss does not matter.
I changed SIM (3G SIM), put old one and new one to another phone - both work.
I am thinking to try the following:
1. Re-Flash Radio ROM. Any suggestion of a good ROM that should fix this?
2. Open up the phone and see if the antenna module is damaged / loosely connected.
Any suggestions before I execute those drastic measures?
Thank you.
Click to expand...
Click to collapse
Go here and read: http://www.modmydiamond.info/
Just wanted to add that Gotreception.com (http://www.gotreception.com) is a great resource for finding out where reception problems are most likely to occur.
Reflash RADIOS use .05 or .07.
HERE
Im using it with Panoshas Latest Cooked meal and %110 satisfied!
And lastly flashing radios is not a big deal. You should be done in 10 minutes.
I have a strange problem with my Kaiser, the signal with t-mobile uk keeps dropping, I have changed various radios and roms but still have the problem.
Current Phone is: V1615
KAIS130
SPL-3.34.Hard
CPLD-8
Current RomDA Ultimate X-V3 (but have tried anumber of others including stock t-mobile)
Current Radio: 1.70.19.09 (but have tried a number of others)
Any help would be appreciated.
p.s. Yeah on my first post, been a lurker for far too long.
Do you use 3G networking?, if not, try to change under Band menu to GSM network, it works pretty well and most places has good signal for it.
Good Luck!
I've had a nightmare with mine on T-mobile..
3 months ago, my phone developed a problem where it'd drop its network for a few hours, then I'd get a few hours of it working, etc. etc.
It was sent to T-mobile, who just re-flashed it. Still didn't work! Had it sent back and it was away a long time, I believe they replaced the motherboard.
It's been working perfectly for the last month until today - When it hasn't had a network connection the whole day! I'm worried it's still broken..
Hopefully our problems are network based! T-mobile warranty returns are terrible.
Aha! Changing my "Network Type" to GSM from Auto fixed things.
...But now when I receive a text, it vibrates until I reset!
jamiepyrite said:
Aha! Changing my "Network Type" to GSM from Auto fixed things.
...But now when I receive a text, it vibrates until I reset!
Click to expand...
Click to collapse
turn off vibrate
Hi Milmirex & Jamiepyrite, thanks for the comments.
I've changed to GSM and it has been working fine for the last ten minutes, will test for the rest of the day and report back.
Does anybody else have any idea's how to fix 3G problem? I receive emails all day so could really do with this being resolved.
Does anybody else have same issue but with different network? would possibly point to hardware issue if you do.
Thanks again.
P.S. I didn't have the problem with vibrating on receiving texts
I had flashed back to the original T-Mobile ROM when it was doing the vibrate thing. Flashed it again back to the ROM I was using before and all works fine now
jamiepyrite said:
I had flashed back to the original T-Mobile ROM when it was doing the vibrate thing. Flashed it again back to the ROM I was using before and all works fine now
Click to expand...
Click to collapse
Even I have the similar issues from last week. Mine is MDA VARIO III. Even after changing my band to GSM, the issue stil seesm to be there. For about 10 mins i get a weak sigmnal, then it disappears.
Where did you get the original TMobile Vario III ROM. I would like to reflash and see if it fixes the problem. Can you please direct me to the right place
Thanks
Shashi
I think my problem may be similar. I'm with Virgin Mobile but I think they use T-Mobile network.
Have had my Tytn II for over a year & haven't touched software or settings for several months & all has worked well. For the last few weeks I've had no signal in places that other people on the same network (using different phones) are fine. Sometimes if I reboot it comes back. I'm also now finding low battery a lot but I think that the signal issue is draining my batter as it seems to be constantly searching. I get low/no signal with a completely full battery so I don't think that the battery is the problem.
Might this be a H/W problem? Anything I can do to sort this?
i have the same problem. I use Telkomsel operator in indonesia. My Kaiser is HTC Brand.
Any idea why is this happen? Seems like A LOT OF Kaiser went bad this way
Anyone have solution?
im4u2nv said:
i have the same problem. I use Telkomsel operator in indonesia. My Kaiser is HTC Brand.
Any idea why is this happen? Seems like A LOT OF Kaiser went bad this way
Anyone have solution?
Click to expand...
Click to collapse
Yup bro, we had the same problems,
i had already try to use with XL, Indosat, and my own Telkomsel,
but still had this serious problems,until i switch phone mode into GSM
i use this gadget for 3G purpose now i must use only GSM
is there any solutions from HTC? I already count on the net and found a lot of problem like we had and still no solutions from HTC
Has anyone seen an announcement or maybe hear a rumor about an update for the radio.
I've read a few threads describing my problem with the lousy reception so figuring I'm not alone in this I wrote to HTC but they have yet to answer after almost 2 weeks.
It's not the phone reception cause talking to someone is no problem but trying to get an update using GPRS because the damn H wont work (should work cause it does so on other phones at same location) is agonizingly zzzzzzzzzzslow.
Worse than that is the fact that T-Mobile uses some kind of SSL downloads that you can't even get with GPRS because the connection is simply too slow to answer the securitycodes sent back and forth
I m also having issues... Connection dropping... Hard time to get it to work after reboot or after using wifi... etc...
I start wondering if it could be just the radio rom version...
On the south east asia, they have a rom update which include a newer radio version: 3.44.25.27
Where mine is: 3.43.25.19
I'm wondering if there is way to upgrade the radio and if this would solve the problem....
Well, my problem is not so much with my connection being dropped but more with the device not being able to switch to HSDPA eventhough the signal is strong enough for other phones.
I've not yet had a connection drop when talking to someone....
Mmmm. I've just emailed HTC Europe about a similar problem with my TD2.
I'm on Vodafine UK, and the strandard reception in my home is virtually non-existant, even though the area is supposed to be good quality for standard voice/sms. It' a case of hanging out of the window if I need to make a call!
The same sim card in my HTC S730 gives me two bars of reception anywhere in the house, so perhaps the VUK signal isn't the strongest (certainly not as good as my T-mobile signal) but the fat that the S730 has no real problems with the signal leads me to believe there is a real issue with the radio (version 3.43.25.19) on the TD2.
It's pretty disappointing really. I'm finding that I'm having to switch sims when I'm at home.
Neil
I'm on T-Mobile dutch and according to the T-mobile support center my HSDPA signal should be near-perfect even inside. Instead all I get is GPRS and the only time I get to see the H is when I'm standing on the roof of the annex outside and even than it's only one bar reception.
I hope you get an answer from them as I've been waiting for 2 weeks now and not a word...
Maybe if a lot of people subscribing to different operators complain things will be set in motion for an upgrade.
I have the sneaky suspicion that to save battery (people complained about this with the diamond1) they've somehow lessened the strength of the radio...
HTC Europe = Plonkers
Hi All,
I've contacted HTC Europe twice about the Radio. They advised that only two people have complained, me being one and that this doesn't constitute a known problem. We need as many people as possible to mail them advising that the radio sucks!
Well, I suppose that I'm that second person than. I'm going to mail them again and create a few zillion yahoo mailboxes and mail them from all of those too...
You never know, it just might work
Radio sucks
I agree, the radio in Topaz sucks. It is even worse than those in Diamond1. It's very annoying.
I've the same problem, also T-Mobile in the Netherlands. So what did I do? I searched the tower where they send from, I found it and when I was at 20 meters distance (couldn't get any closer) HSDPA was around 2 bars. When I tried to surf on the internet it went back to GPRS, really bad in my opinion...
What I did notice is, that if you have 4 bars (or 5) GPRS and it gets one more, it has 1 bar HSDPA.
It's strange as I have no problem at all with the radio reception, I am always on HDSPA, even when It drops to 1 bar It still works great. I can stream videos via skyfire no problem.
I'm on T-Mobile and according to their website I am not in a HDSPA area - just out of range.
root beer said:
It's strange as I have no problem at all with the radio reception, I am always on HDSPA, even when It drops to 1 bar It still works great. I can stream videos via skyfire no problem.
I'm on T-Mobile and according to their website I am not in a HDSPA area - just out of range.
Click to expand...
Click to collapse
Funny...I'm the exact opposite!
T-Mobile's website say I should have excellent 3G coverage at my home adderss...but I sruggle to get 1bar..and my TD2 is allways swapping from GSM to HSDPA
At work the webite say's no 3G but excellent GSM....in my office I have found 1 spot with a very weak signal....If I answer an incoming call I loose that.
I have only been with T-Mobile for a couple of month's.....Never had this trouble with Orange.
Trouble is, I don't know who's at fault....T-Mobile or TD2......
Got a reply from HTC.
"This is not a known issue. Therefore there may not be a planned hotfix for this. This being the case i would advise trying to perform a hard reset of your handset."
Sounds a lot like the stock answer from HTC to every issue they've ever had on every handset they've ever made!
I've replied redirecting them to this forum questioning the newer radio version on the Asian ROM.
Neil
It is a known issue, I've reported it to them a couple of times. The radio from the Asian ROM doesnt make much difference anyway
htc support
Following the stock reply from htc about the poor radio (soft reset, hard reset, wipe sim) I wrote back:
Thanks for the advice. I have tried all you suggested but the reception on my Diamont 2 remains poor. I did a dirct comparison at my work place (this is where I am having my biggest problems), between the Diamond2 and an old Sony Erriccson K510i.
With my T-mobile sim inserted in the D2 I got between no signal and 1-2 bars. With the K510i I had 3-4 bars.
With an Orange sim I got 2-3 bars on the D2 while I had full signal with the OLD Sony Erriccson phone.
I think the Diamond2 is an excellent device, but I feel let down by It's poor radio performance.
Can you tell me if this problem is being looked into by your tech's?
As stated else where on this forum if enough people take the time to complain to htc they may do somthing other than deny there is a problem.
The squeeky wheel gets the oil, as they say
Would it help if I took a FEW phones all on the same network and compared signal?
I too have really bad reception but have access to many devices including the Touch HD, Vario, Tytn2, various SE phones (c902, c905), Various nokias (N95, N96, 6500) and a few LG phones.
I am on the O2 network, and have enough simcards to fill all the phones up at the same time so I can do a comparison on signal tha way.
The best one will be the difference from the HTC devices but I can then draw up conclusions here and also with HTC.
It would be great if you could try the same simcard in a few different sets. This would give us a really good idea of how the TD2-radio really performs...
I got my reply from HTC yesterday and it was indeed a simple and standard (meaningless) answer.
They actually thought that no HSDPA and 3 bars GPRS was not so bad a connection
Thanks for your offer and awaiting the results......
hello all
i ve made a lot of radio test here with this d2
it is really poor in sensitivity
the gsm antena is located in the back but in the lower part of the device so when you take it in your hand there is a great attenuation of the received signal.
i ve made a lot of description and test about this known probleme on the french forum.
you can test the sensitivity with field test and you ll see the reception is always around -100 db when other device are -75 db (beter)
active the test with *#*#364#*#* code on your diamond2
Where in the program can I enter the code you gave ???
just enter this number in the phone
hermes77 said:
hello all
i ve made a lot of radio test here with this d2
it is really poor in sensitivity
the gsm antena is located in the back but in the lower part of the device so when you take it in your hand there is a great attenuation of the received signal.
i ve made a lot of description and test about this known probleme on the french forum.
you can test the sensitivity with field test and you ll see the reception is always around -100 db when other device are -75 db (beter)
active the test with *#*#363#*#* code on your diamond2
Click to expand...
Click to collapse
I entered this code as a phone number and hit send...........
All I got was the automated message "Calls to this number are not being connected"
Any idea why?
Has anyone else had issues with their HD7 dropping calls on a regular basis?
Recently my phone keeps on dropping calls. It's most infuriating as I'm in the middle of moving house, so have a lot of important calls to banks, solicitors etc... and so have to redial, go through securit again, all of which is costing me a lot of money as the calls are not free!!
Anyway, I don't know if it's the operator (I'm on Three in the UK), or the phone? It didn't use to do this, I was on vodafone, then O2, and switched to Three a couple of months back. I also upgraded to the Nodo update using the HTC European ROM rather than the O2 update (the phone was from O2 originally), so don't know if that could be another thing that could have cause the problem?
I have full reception where I am at work - I think the mast is pretty much outside the building - but it will suddenly drop away to no signal mid call and cut out.
Just wondering what other people's experiences are and if anyone has any insight as to what the most likely cause is. At this point, I'm about to ring Three and go balistic at them, but don't want to do that if the likely culprit is the phone!
Me and the girl friend had the same problems afew months back, hers a hd2 and mine the hd7 we are both on o2.
But like you said you are on 3, it might be worth making a gold card and flashing to the generic Htc 1.69 rom. I found the first radio that came on the o2 HD7 was rubbish the one that comes with the HTC rom is so much better.
iv never heard or seen good things from 3 network. my friend was on them for a few years and never had reception orange are okish (friends phone always "off" when calling cos he has no reception) 02 are only slightly better ( i get 1 more bar in areas where they cant get any at all)
In fairness, i'm not so sure that it is 3. I've rolled back to official O2 ROM, then updated to Nodo the other night. So far so good - no dropped calls, and reception seems to be a bit more consistent. So I think the issue could have been more to do with the HTC European ROM that I put on the phone, and that for some reason, the two just didn't get along.
Other than this problem, I have nothing but good things to say about 3. Where I live, reception is generally pretty good - better than O2 or Orange. They do great tarrifs - hence why I switched from Vodafone who's data tarrifs were laughable in comparisson.
I'll keep an eye on things, see if I start to get dropped calls again or not.