HELP! Warrenty Problems - Touch HD Windows Mobile ROM Development

Hey been following the guide on how to restore to Stock just haveing Problems tried installing the HSPL v1.15 which i think is there version im ment to use living in the UK on O2(anyone can confirm would be appreciated) its showing up as 1.15.0000 fine in the bootloader screen and i installed stock OS, Just for some reason it boots up ok says Smart Mobility in White the all of a sudden that white writeing changes to a blue colour and all the colours from there on are messed up, untill i press the power button to put it in sleep and then bring it back the colours are then fine but it runs slow and the phone side of it doesnt allow me to turn it on, Also likes to restart randomly. Please help need to send it back on warrenty... Thanks alot for any help Dom

Another Update i just re installed the USPL 1.54 and its running perfect with stock OS. But i really need a solution on how to restore Stock SPL Thanks

DominicGood said:
Hey been following the guide on how to restore to Stock just haveing Problems tried installing the HSPL v1.15 which i think is there version im ment to use living in the UK on O2(anyone can confirm would be appreciated) its showing up as 1.15.0000 fine in the bootloader screen and i installed stock OS, Just for some reason it boots up ok says Smart Mobility in White the all of a sudden that white writeing changes to a blue colour and all the colours from there on are messed up, untill i press the power button to put it in sleep and then bring it back the colours are then fine but it runs slow and the phone side of it doesnt allow me to turn it on, Also likes to restart randomly. Please help need to send it back on warrenty... Thanks alot for any help Dom
Click to expand...
Click to collapse
DominicGood said:
Another Update i just re installed the USPL 1.54 and its running perfect with stock OS. But i really need a solution on how to restore Stock SPL Thanks
Click to expand...
Click to collapse
You say you are trying to install HSPL 1.15, I presume you mean SPL 1.15? The behaviour you describe about the blue/green screen indicates that you have the wrong SPL. What version is your stock ROM, because if USPL 1.54 runs fine with your device, perhaps your stock SPL is also higher than 1.15. I suggest that you try a few other SPL's, most likely to be 1.54. You can download this here

Plenty of threads already exist about returning to stock for warranty, as well as advice in wiki and bottom of first post in HSPL thread.
Future correspondence should be directed into that thread.
Thread closed

Related

Bought Wing from Craigslist, want to go back to stock ROM

Hello, I bought a Wing this morning from a guy that flashed it to what looks like OpenTouchV3.OSL WWE (ROM date 06/20/07). I would like to reflash back to the stock TMobile Rom, but from reading this forum it looks like I have a chance of bricking it. I have downloaded the stock Rom image RUU, do I just run it or would that be totally stupid???!!!
Thanks for your help!
the stock rom is utter trash (it's really not worth it, and you already have a nice cushy custom), but anyway...
soft reset your wing while holding the camera button. A tricolor bootloader screen should appear. On it will be the numbers of your IPL and SPL. If your SPL 4 or higher and is all numbers, you can just connect your phone to your computer and run the RUU.
If, however, the SPL has letters in it (yang or something like that), I refer you to one of the more senior members (papamopps, ivan help!)
hmm, I can't seem to get the tricolor bootloader screen to come up
hold camera, poke hole on side, keep holding camera until tri color screen comes up
Aha, thanks. It says:
IPL 4.10.0002
SPL 4.70.Yang
I'm thinking this needs some expertise
na i dont think you can undo that.
thats hard-spl.
look around i think there was a thread where someone asked how to undo hard-spl.
Well, I'm glad I asked! Thank you.
What I really want is Office and Voice Command on here, as I am using it for business purposes. Are these available? Or can I flash a cooked ROM with these programs on there if my device is hardSPL?
hey a found the solution!
http://forum.xda-developers.com/showthread.php?t=364543
Searched for the thread on how to undo HardSPL, worked like a charm & was able to reflash to stock ROM. Thanks to all of you!
no problem man

I Think I just Bricked my AT&T Tilt

Uhh......yea......I was trying to upgrade my Rom to Dutty's Diamond V1 Build 19588. I was using the instructions from Flash-Your-Tilt . I got to Step 4 CID-Unlock it installed 100% rebooted and then nothing. Now the phone will only play the intro with no sound, then go black. It shows in the lower right hand R 1.70.02iNex, G25.65.30, D1.62.00.00. The phone will allow me to do a hard reset but after it it goes through the intro with screen alignment and installs the extra apps, it reboots and then goes black. I did a ton of reading through the wiki's if someone could point me in the right direction or tell me if its toast, it would be much appreciated.
Thanks
Be strong. I think it's only bricked when you can't power it on.
I have a poor net connection and not time atm. So a suggestion if you haven't already, search the forum for the word bricked. I'm sure this has happened before..
There are several tricks that people know so you might be ok. good luck.
Calihoe said:
Uhh......yea......I was trying to upgrade my Rom to Dutty's Diamond V1 Build 19588. I was using the instructions from Flash-Your-Tilt . I got to Step 4 CID-Unlock it installed 100% rebooted and then nothing. Now the phone will only play the intro with no sound, then go black. It shows in the lower right hand R 1.70.02iNex, G25.65.30, D1.62.00.00. The phone will allow me to do a hard reset but after it it goes through the intro with screen alignment and installs the extra apps, it reboots and then goes black. I did a ton of reading through the wiki's if someone could point me in the right direction or tell me if its toast, it would be much appreciated.
Thanks
Click to expand...
Click to collapse
Flash an OEM Rom/Radio Combo. Also it wont hurt if you already CID unlocked to to go ahead and flash a new SPL to it. Should fix any and all issues as your phone is still actually booting and Not bricked
Installing windows the 6.1 ROM from HTC's site worked. Thank you very much for the great advice. If I wanted to now put Dutty's ROM on my phone can I go straight to that, or do I need to restart the whole ROM flashing process(installing Jump SPL, Hard SPL and CID) ?
If you have unlocked it, just put duttys onto the SD card and rename the .nbh to KAISIMG.nbh
Put the phone into bootloader and install Its the fastest most successful method. No worry about a data cable coming out mid flash ( happened once to me....not fun )
Shouldnt have to install hardspl again ( or use JumpSPL )
Just make sure that if you are installing a WM6.0 rom that you have a WM6.0 radio. If not, the flashing process for the radio is the same ( rename to KAISIMG.nbh )
Is there a way to see if I the hard SPL install and CID unlock worked ? Can I just restart the whole process regardless. Sorry for the noob questions.
Calihoe said:
Is there a way to see if I the hard SPL install and CID unlock worked ? Can I just restart the whole process regardless. Sorry for the noob questions.
Click to expand...
Click to collapse
Go into bootloader. If your screen says hardspl somewhere near the top then you're good to go. Check which version because you can have radio problems if you use a WM6.0 spl with a WM6.1 rom. Most recent roms are WM6.1 so try HardSPL 3.29 or higher.
If you don't have hardspl, get it here for wm6.0 roms or here for wm6.1 roms.
many thanks, your advice with the links were invaluable. I read and read and read, but i guess i did not read enough. This site rocks.

How to restore to original?

Hi there,
My brother also has an HD and off course I put a nice custom ROM on it
However, the screen is dead since yesterday.
I already put the original dutch ROM on it, but it shows a nasty green windows screen. I can't get any further beyond allign screen...
My question: when he sends his HD to HTC, they will probably won't fix it, because they can see it's HSPL (?).
So anybody knows how to restore to complete original, without getting into the phone with cabs? I put HSPL on it, the phone is 6 months old.
Any help would really be appreciated!!!!
Thx a lot
mcowly said:
Hi there,
My brother also has an HD and off course I put a nice custom ROM on it
However, the screen is dead since yesterday.
I already put the original dutch ROM on it, but it shows a nasty green windows screen. I can't get any further beyond allign screen...
My question: when he sends his HD to HTC, they will probably won't fix it, because they can see it's HSPL (?).
So anybody knows how to restore to complete original, without getting into the phone with cabs? I put HSPL on it, the phone is 6 months old.
Any help would really be appreciated!!!!
Thx a lot
Click to expand...
Click to collapse
You can restore original SPL and rom without having to get into phone with cabs.
As long as you can enter bootloader screen you can restore stock SPL.
I came across this "step for step" process via a search. I have not tried it yet (and hopefully never have to -
How to reflash Stock/Shipped SPL - STEP BY STEP - FOR WARRANTY REASONS ONLY!
0. be sure to first restore stock OS, and stock radio. stock SPL is always to be done last!!
1. download your choice of a stock spl package (ie the original SPL).
2. also download the original hardspl from the attachments in this post. (I presume you already have this?)
3. run the hardspl exe but do not click anything in RUU yet. just let the hardspl EXE extract the files for flashing. (You can probably skip this step)
4. the SPL you want to revert to is a .NBH file, put the stock SPL NBH in the extracted hardspl package, overwriting the original NBH file in it!
5. continue with the RUU (or if needed, run SSPL-Manual.exe manually, then run RUU when it goes to tricolour 1.07.OliNex screen), it goes to 100%, reboots, done.
+6. to verify, enter bootloader mode, see version number on tricolour screen, should now just say 1.14.0000.
that's it.
+7. no worries: if your device is stuck in bootloader mode with Hard-SPL and you need warranty service, you can still flash stock SPL.
As I said, I have not tried this. If this does not work, search on this site or Google for additional info. Hope it helps.
mcowly said:
Hi there,
My brother also has an HD and off course I put a nice custom ROM on it
However, the screen is dead since yesterday.
I already put the original dutch ROM on it, but it shows a nasty green windows screen. I can't get any further beyond allign screen...
My question: when he sends his HD to HTC, they will probably won't fix it, because they can see it's HSPL (?).
So anybody knows how to restore to complete original, without getting into the phone with cabs? I put HSPL on it, the phone is 6 months old.
Any help would really be appreciated!!!!
Thx a lot
Click to expand...
Click to collapse
follow to:http://forum.xda-developers.com/showthread.php?t=431217
then download ship rom to flash your HD.
longnguyen30 said:
follow to:http://forum.xda-developers.com/showthread.php?t=431217
then download ship rom to flash your HD.
Click to expand...
Click to collapse
Thanks for linking to the post, I just added the steps
The OP however says that they have already flashed back to the stock ROM, but that the colours are screwy. This needs the stock SPL restored as well in order to recover normal functioning (or at least so that they can send in for repairs without voiding the warranty).
ClydeB1 said:
Thanks for linking to the post, I just added the steps
The OP however says that they have already flashed back to the stock ROM, but that the colours are screwy. This needs the stock SPL restored as well in order to recover normal functioning (or at least so that they can send in for repairs without voiding the warranty).
Click to expand...
Click to collapse
note that; if you restore stock SPL 114 or 115 please download the same rom version for flashing.
ex: when you restore SPL 114 you must have ship Rom:http://rs68l32.rapidshare.com/files....479.3_Radio_52.49a.25.26_1.09.25.14_Ship.exe
because the different SPL & Rom version will make wrong screen.
wow, thank you very much for the quick and usefull replies!
I installed this ROM:
http://rapidshare.com/files/2189268...6.404.1_Radio_52.62.25.34_1.13.25.24_Ship.exe
So after this I have to install original SPL? Can you guys see which one?
Thanks in advance!
mcowly said:
wow, thank you very much for the quick and usefull replies!
I installed this ROM:
http://rapidshare.com/files/2189268...6.404.1_Radio_52.62.25.34_1.13.25.24_Ship.exe
So after this I have to install original SPL? Can you guys see which one?
Thanks in advance!
Click to expand...
Click to collapse
firstly you must Hard SPL 1.56 Olinex
secondly flashing your rom
And restore with SPL 1.13 I assume?
mcowly said:
And restore with SPL 1.13 I assume?
Click to expand...
Click to collapse
The process of restoring stock rom/SPL is only to be used if you plan to return device. If you are wanting to keep you you mentioned earlier then you would need to put either USPL or HSPL on your device first. I would recommend USPL for you as it would be easier to return to stock SPL afterwards.
Once you have rom on your device, DO NOT restore stock SPL afterwards. You only restore this if you plan to return your device. If you did you would have to go through whole process of putting USPL or HSPL onto your device again to flash another rom.
The phone has to be returned because of screen problems.
I will put SPL 1.13 on it and then flash the earlier mentioned ROM.
Then return to HTC
mcowly said:
The phone has to be returned because of screen problems.
I will put SPL 1.13 on it and then flash the earlier mentioned ROM.
Then return to HTC
Click to expand...
Click to collapse
No probs. Out of curiosity what screen problems do you have? Are they Hardware problems or is it something else which could possibly be fixed through the assistance of xda users
It's the phone of my brother, he tells me that the screen doesn't respond anymore, so he can't get past the calibration!
I'll give an update when HTC fixed this (or replaced it )
Thanks for all the help!
I'm doing this right now. I had been using Dutty's V6 before. I never updated the radio, so Ishouldn't have to change it, right?
Anyway, I flashed the stock RUU_BlackStone_HTC_WWE_1.56.405.1_Radio_52.62.25.34_1.13.25.24_Ship.exe rom, and that went fine. I'm trying to flash the stock 1.13 spl, and I get error 202: connection. It thinks it can't see my phone, even though it does the initial connection, and even sees what version (1.56) of the spl is on there. Any ideas?
Ok, I did this: I put the phone into bootloader manually by pressing up when it boots up to get to the tricolor screen. That let me run the 1.13 spl pdate, and it said it completed successfully. However, when it boots ups, it still shows D:1.56 olinex or whatever. Did it not work?
Ok, acutally I think it did load up. The Bootloader shows SPL-1.13.0000. So why does it show:
R1.13.25.24
G52.62.25.34u
D1.56.00.00
Is this ready to send in for service?
scythe000 said:
Ok, acutally I think it did load up. The Bootloader shows SPL-1.13.0000. So why does it show:
R1.13.25.24
G52.62.25.34u
D1.56.00.00
Is this ready to send in for service?
Click to expand...
Click to collapse
If your SPL says 1.13.0000 then you are fine to send phone in for service.
R1.13.25.24 - Radio Version
G52.62.25.34u - Protocol Version
D1.56.00.00 - ROM Version
All queries answered

messed up my HD please help

I think I messed up my HD
everything is green and blue it wont let me do anything i tried to flash i got now spl 1.14 from olinex but i can´t do nothing now it just freezes
can i still fix it or is it broken please help me
k0pix said:
I think I messed up my HD
everything is green and blue it wont let me do anything i tried to flash i got now spl 1.14 from olinex but i can´t do nothing now it just freezes
can i still fix it or is it broken please help me
Click to expand...
Click to collapse
What ROM did you try to flash ?
i had 1.54.00 then i installed HSPLWrapper_Blackstone_156OliNex.zip and after that just gut this green screen and it wont do nothing anymore
can somebody help me I just wanna know how i set back to standard rom or what you call it
the same thing happened to me i think. my hd kept freezing and all colours were blue and green. i installed hspl 1.56.oilnex from a differant location (not from rapidshare or xda-developers) and it all sorted out and i had energy rom hell of a rom
hope this helps.
o. and by the way. when i put on the new hspl i booted the phone it its boot loader and then connected the usb.
this is done by holding the vol dwn button whilst phone is turned off and then also holding power button
cheers
yeah but i cant put anything on the phone it just keeps freezing cant get in activ sync to put on a new spl
I think that happen to me how can i fix it i cant get nothing out of his guide to figur it out
The "negative colors" you are seeing are because you are installing 1.56 based roms on a 1.14 SPL. They are incompatible. You need to update your base SPL to 1.54 before flashing these new 1.56 based roms. This is why your original rom works when you flash it over your 1.14 SPL. You can follow my guide to do this.
Read this:
http://forum.xda-developers.com/showthread.php?t=505377
great did a couple hard resets tried to put the O.g rom on it frozed again cant do nothing now it just stays bei 0%
k0pix said:
great did a couple hard resets tried to put the O.g rom on it frozed again cant do nothing now it just stays bei 0%
Click to expand...
Click to collapse
Read cRaCKwHoRe's guide, and follow it exactly.
k0pix said:
I think I messed up my HD
everything is green and blue it wont let me do anything i tried to flash i got now spl 1.14 from olinex but i can´t do nothing now it just freezes
can i still fix it or is it broken please help me
Click to expand...
Click to collapse
dude.. either upgrade to a 1.56+ rom or downgrade spl to 1.14
thtll work fine for u..
i had it accidentally already downgraded to 1.14 thats where i got the green and frozed up phone. i tried to upgrade now it wont do nothing every single time i turn on the phone it goes to boot mode and tries to install and just stays still by loading
Has this been resolved? Or do you still require help?
still need big time help
It was my first time and im kinda lost I watched a video from youtube thewidjetkid thougt was pretty easy but messed up my whole phone
k0pix said:
still need big time help
It was my first time and im kinda lost I watched a video from youtube thewidjetkid thougt was pretty easy but messed up my whole phone
Click to expand...
Click to collapse
Ok, from the start
You had SPL 1.54.0000 and then you flashed HSPL 1.56
Was this flash successful? i.e. check your SPL in bootloader. Does it say SPL 1.56.OliNex?
flash workd but i had 1.14 and then the green problem and freezing
this what happend so far
I had spl 1.54 did what crackawhore said to first update the phone with this "HSPLWrapper_Blackstone_156OliNex.zip ". After that I got a green screen and It keeps freezing did a couple hard resets. Then somebody told me to do a rom update from the SD. Went in the bootloader he startet and stayed still by "Loading" and since that everytime i turn on the phone. Tt just starts from there bootloader screen und tries to load but does nothing happens
PS: thanks for taking the time to help me out
k0pix said:
flash workd but i had 1.14 and then the green problem and freezing
this what happend so far
I had spl 1.54 did what crackawhore said to first update the phone with this "HSPLWrapper_Blackstone_156OliNex.zip ". After that I got a green screen and It keeps freezing did a couple hard resets. Then somebody told me to do a rom update from the SD. Went in the bootloader he startet and stayed still by "Loading" and since that everytime i turn on the phone. Tt just starts from there bootloader screen und tries to load but does nothing happens
PS: thanks for taking the time to help me out
Click to expand...
Click to collapse
Ok, I'm a little confused you said you had 1.14, and then said you had 1.54
What does your SPL say right now?
Green problem is usually caused by using wrong HSPL on wrong rom, i.e. HSPL 1.56 is to be used with 1.56+ based roms and HSPL 1.14 is to be used with pre 1.56 based roms
i think i had 1.54 the newest rom what htc had on there site and then tried to put on Blackstone_156
right now there isnt a rom on it it just stopped by loading i tried to put back on the standard spl wait let me go see real quick
this one Restore_Stock_SPL_115.zip
k0pix said:
i think i had 1.54 the newest rom what htc had on there site and then tried to put on Blackstone_156
Click to expand...
Click to collapse
ok, so you had SPL 1.54.0000 on device and then tried to put on HSPL 1.56, correct? Was this successful? What does your SPL say now in bootloader?
it said 1.14 what i dont get because i installed HSPLWrapper_Blackstone_156OliNex.zip
this is the way I went checked my spl it was 1.54 downloaded HSPLWrapper_Blackstone_156OliNex.zip installed it and checked to see what spl i had ,had 1.14
sorry for double post how can i delete it :S
..........

Returning to Stock for repair! URGENT

Good Morning all,
Hope everyone is well. I realise that I am probably repeating a post somewhere and apologise profusely for that.
However my request is quite urgent. I have my phone flashed with Dutty's 4.1 using the step by step guide to update radio and ROM etc etc.
My touchscreen has now started playing silly buggars and as such tomorrow it gets picked up by UPS UK to disappear off to be looked at. Obviously I do not think they will take it to well if it still has duttys on there
So just so I make sure I get eveything right.... can someone just drop me a link to the correct files for a stock flash back to the way things should be.
Thank you thank you thank you thank you thank you thank you
Jody
To add an update, the boot loader screen shows:
BLAC100 32M
SPL-1.56.OliNex
Micro-Blackstone (LED) v6
Thought this might help in finding out how much work to stock?
I Think u need the original rom... or a htc one from the website?? ... can it not be downloaded from the htc website?? i may be wrong
I do but also need to make sure I do an original spl and radio as well
first off go to htc.com and download the romupgrade thats on that side (ive non is on the side check the wiki for youre countryrom)
then flash that one and se ive radio comes with it
ive not flash radio 13.**.**.**
then from the hard spl thread there a tut how t make youre spl stock again and youre finished
This is the last official ROM with 1.56 spl and 1.13 radio
h..p://rapidshare.com/files/231263089/-HTC_Touch_HD-MR_2009-RUU_BlackStone_HTC_WWE_1.56.405.1_Radio_52.62.25.34_1.13.25.24_Ship.exe
Ok, thanks for all your assistance. Just qiuck one, Once I have done all this how can I check it has all worked. Obviously the boot loader shows the SPL, and the ROM is whatever installed. Where will it display the current radio so I can check that too?
J7ody said:
Ok, thanks for all your assistance. Just qiuck one, Once I have done all this how can I check it has all worked. Obviously the boot loader shows the SPL, and the ROM is whatever installed. Where will it display the current radio so I can check that too?
Click to expand...
Click to collapse
At boot it shows, just restart your device and look at the red text in the bottom right corner, there it will show your current radio version.
Could also see it in device info when the device is on but dunno if you still can considering you need to return it.
gl.
Thanks to all help, radio is now reading stock as is the 1.56 spl all installed from latest ROM from HTC so also stock.
UPS collect tomorrow and with any luck they will return a working touchscreen and I can continue where I left off
anyone noticed lots of these requests....? where they flash then the touch screen stops working?
wtf......
I noticed these threads after the 1.17 radio but some users haven't upgraded to that radio and it happend to them.
i'm looking to stay on my rom until something more is found out about this.....
Curious????
imranmaz said:
anyone noticed lots of these requests....? where they flash then the touch screen stops working?
wtf......
I noticed these threads after the 1.17 radio but some users haven't upgraded to that radio and it happend to them.
i'm looking to stay on my rom until something more is found out about this.....
Click to expand...
Click to collapse
I also have read a couple of these help requests and the same problem, but what could it be, is it the windows mobile 6.5 builds that are doing this (not blaming the chef's in anyway), or some conflict with the spl... have to investigate this more...
imranmaz said:
anyone noticed lots of these requests....? where they flash then the touch screen stops working?
wtf......
I noticed these threads after the 1.17 radio but some users haven't upgraded to that radio and it happend to them.
i'm looking to stay on my rom until something more is found out about this.....
Click to expand...
Click to collapse
I have also noticed the very same, after changing the rom people are having screen problems! Why is that?
Returning to Stock for repair! to having screen problems after changing the rom
J7ody said:
Good Morning all,
Hope everyone is well. I realise that I am probably repeating a post somewhere and apologise profusely for that.
However my request is quite urgent. I have my phone flashed with Dutty's 4.1 using the step by step guide to update radio and ROM etc etc.
My touchscreen has now started playing silly buggars and as such tomorrow it gets picked up by UPS UK to disappear off to be looked at. Obviously I do not think they will take it to well if it still has duttys on there
So just so I make sure I get eveything right.... can someone just drop me a link to the correct files for a stock flash back to the way things should be.
Thank you thank you thank you thank you thank you thank you
Jody
Click to expand...
Click to collapse
dataSaMm said:
I have also noticed the very same, after changing the rom people are having screen problems! Why is that?
Click to expand...
Click to collapse
Hi, can someone (Admin) change the title of this thread from Returning to Stock for repair! to Having screen problems after changing the rom?
I think the first is solved and now we have this new problem in hand.
best regards
+1
i've had the problem with a cooked french rom (Pyrana V17C). My screen started to freeze for a few seconds. During that time, when I put the finger on the screen and slide, the screen follows the move but it comes back to where it first was, ant the move is finally not taken in consideration ... it looks like the screen is an elastic...
So it did it sometimes and it lasted a few seconds first, and then, a couple af days later, it was more often, and I had to soft reset everytime, and yesterday, I finally had to hard reset to take back the hand, and the bug came back more quickly. So I installed the latest release of this rom this morning and everything seems to be stable since a couple of hour. If it comes back I'll try another rom, but if someone can find a way to set this, that would be perfect ...
J7ody said:
Thanks to all help, radio is now reading stock as is the 1.56 spl all installed from latest ROM from HTC so also stock.
UPS collect tomorrow and with any luck they will return a working touchscreen and I can continue where I left off
Click to expand...
Click to collapse
You've found your solution to original query and returned device to stock rom & SPL. Thread has now run its purpose
Thread closed

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