Google checkout probelm - G1 Q&A, Help & Troubleshooting

I have update my credit card from my google account, I can login fine, when I try to buy an app it says authorizing and hangs. If I close it out the app shows purchased but will not download. I keep getting emails saying problem with authorizing. If I go back ans ask for a refund it shows it's been refunded.
What is going on? Yes I have cleared google cache and re-logged in. Still can't buy apps.

http://forum.xda-developers.com/showthread.php?p=4358079
There are solutions in there. Its a known problem.

I even wiped my phone no luck. This is just stupid.

Did you read anything in there? What have you done to try to fix it?

Related

Can't buy paid apps

I have put my CC # in 10 times, checked the bank and all is correct, when I go to the market it says CC declined. I KNOW I have all the info in there correctly. Google does not do live support so I'm stuck.
Yes, I have cleared all my data on my phone, but still can't buy a thing from the market.
jlacy76 said:
I have put my CC # in 10 times, checked the bank and all is correct, when I go to the market it says CC declined. I KNOW I have all the info in there correctly. Google does not do live support so I'm stuck.
Yes, I have cleared all my data on my phone, but still can't buy a thing from the market.
Click to expand...
Click to collapse
have you tried doing it on a computer
Thanks for the reply, I didn't know I could buy apps from the market other than through the G1 or do you mean use google checkout and buy something else?
i mean set up your google checkout account and credit card details on the computer and just login on your phone
Yes, that's what I'm doing, it's all setup via my google account via my computer.
What I might have to do is delete my google information and enter my cc info via my phone? This seems pretty stupid and even dangerous to me.
Well, I thought it might be that I'm not using my gmail account so I logged in via the computer, setup my Gmail with CC info, cleared data then logged back in using the GM account. Still won't let me buy anything.
I have been fighting this for 2 weeks. It even shows I have purchased the app but won't download it. POS.
Well, this is interesting it wasn't me at all but my CC company had blocked the UK to keep fraud down. The UK is on Mastercards fraud list along with Japan and many others. So what this means is I have to call MC each time to lift the block.
wow, thats a ***** can you just get them to lift it permanently it is YOUR card and YOUR money
Yes, and they even called me to check if I authorized a charge, they said they saw google checkout transaction trying to access my card. This was another group within Mastercard who called ME. After all that, I still can't buy something that cost .50 pounds.
JJbdoggg said:
wow, thats a ***** can you just get them to lift it permanently it is YOUR card and YOUR money
Click to expand...
Click to collapse
Actually, since it's a credit card, it's their money

[Q] Address Book Error

Just got my phone yesterday. Installed a few apps and everything worked fine until I went to open my contacts. Got an error message:
The Process android.process.acore has stopped unexpectedly. Please try again. dumpstate_app_201009011840_android_process_acore.log has been saved. Use *#9900# to copy out log.
What does this mean? The contacts were transferred yesterday at the att store. And I was able to see them. But after I installed some apps, I kept getting that message. I'm able to search through my contacts if I'm making a call or sending a SMS. But can't when I opened the contacts folder. I took it back to the store today and the tech did a factory reset and transferred the contacts again. It worked and I saw the contacts once again. Then I re-added a few apps and now I get that message again. Can anyone help? I ordered it from Amazon, and I don't want to send it back. It'll take a full month for them to process the return and reverse my upgrade so I can purchase in-store.
Sorry its long-winded.
silkesmooth1803 said:
Just got my phone yesterday. Installed a few apps and everything worked fine until I went to open my contacts. Got an error message:
The Process android.process.acore has stopped unexpectedly. Please try again. dumpstate_app_201009011840_android_process_acore.log has been saved. Use *#9900# to copy out log.
What does this mean? The contacts were transferred yesterday at the att store. And I was able to see them. But after I installed some apps, I kept getting that message. I'm able to search through my contacts if I'm making a call or sending a SMS. But can't when I opened the contacts folder. I took it back to the store today and the tech did a factory reset and transferred the contacts again. It worked and I saw the contacts once again. Then I re-added a few apps and now I get that message again. Can anyone help? I ordered it from Amazon, and I don't want to send it back. It'll take a full month for them to process the return and reverse my upgrade so I can purchase in-store.
Sorry its long-winded.
Click to expand...
Click to collapse
I had this happen too for a while. The only real "solution" I found would be reflashing to stock or repairing permissions.
to reflash to stock, follow the instructions here: http://forum.xda-developers.com/showthread.php?t=731989 note about this method, you will lose ALL your settings/contacts/apps.
to repair permissions: root (http://forum.xda-developers.com/showthread.php?t=739304), install ROM Manager from the market, flash clockwork recovery, click "repair permissions" (it may fail the first time, just run it again)
it might also POSSIBLY be repaired by doing a factory reset from the settings (never tried and couldn't tell you what you might lose in the process)
silkesmooth1803 said:
Just got my phone yesterday. Installed a few apps and everything worked fine until I went to open my contacts. Got an error message:
The Process android.process.acore has stopped unexpectedly. Please try again. dumpstate_app_201009011840_android_process_acore.log has been saved. Use *#9900# to copy out log.
What does this mean? The contacts were transferred yesterday at the att store. And I was able to see them. But after I installed some apps, I kept getting that message. I'm able to search through my contacts if I'm making a call or sending a SMS. But can't when I opened the contacts folder. I took it back to the store today and the tech did a factory reset and transferred the contacts again. It worked and I saw the contacts once again. Then I re-added a few apps and now I get that message again. Can anyone help? I ordered it from Amazon, and I don't want to send it back. It'll take a full month for them to process the return and reverse my upgrade so I can purchase in-store.
Sorry its long-winded.
Click to expand...
Click to collapse
I think you should go for factory reset first before rooting; it will solve your current problem, then think about rooting coz if you are not very good at technical stuff and flashing etc u may brick your phone permanently....just a suggestion...!!!
Thanks! Will I have to keep doing a factory reset every time this happens? Bc the tech did it once in the store already. It worked, but once I put my settings back and installed apps, the problem came up again.
Return the phone and get a new one. You can use the online at&t addressbook. Then all you have to do is link to it from your new phone. Then root and get Titanium backup so you can back up all of.our data and apps. Then start enjoying your phone. You shouldn't be having this happen.
Sent from my SAMSUNG-SGH-I897 using XDA App
silkesmooth1803 said:
Thanks! Will I have to keep doing a factory reset every time this happens? Bc the tech did it once in the store already. It worked, but once I put my settings back and installed apps, the problem came up again.
Click to expand...
Click to collapse
No you should not have to do a factory reset again - unless an app you installed cause the problem. Something is causing your problem since a factory restored fixed it.
It could be the contact transfer if there is a problem with the data. Try another method to transfer contacts. Can you get them into google first? Then sync with Google? Can you save your old contacts to CSV file? Where are your old contacts stored?
Try installing your contacts and NO apps and run for a while and see if you have no problems. Then install apps one at a time, and open contacts in between to see which app caused it.
Are any of your apps contact/calendar/email related? i don't think you have a hardware problem - and returning your phone is going to make you wait - so try to solve the issue first. the worst situation would be getting a new phone and discovering the problem remains.

Factory Rest - now can't register device

I was wondering if anyone has had the same problem I am now having.... Today I reset my NC to factory defaults ( home+power+Vol up ) I started to re-register my device. I connected to my network and the internet just fine. When I entered my email and my password then clicked on 'submit' I get an ERROR screen that says unable to complete the setup proccess. Please shut down and try again.
Well I did that 8 times untill I got the 8th reset (factory clear data) and still I can not register my device. I called Tech support and they said to shut off and wait 24 hours then try again !?? odd .. but ok.
*shrug* .... any thoughts ?
Thibor69 said:
I was wondering if anyone has had the same problem I am now having.... Today I reset my NC to factory defaults ( home+power+Vol up ) I started to re-register my device. I connected to my network and the internet just fine. When I entered my email and my password then clicked on 'submit' I get an ERROR screen that says unable to complete the setup proccess. Please shut down and try again.
Well I did that 8 times untill I got the 8th reset (factory clear data) and still I can not register my device. I called Tech support and they said to shut off and wait 24 hours then try again !?? odd .. but ok.
*shrug* .... any thoughts ?
Click to expand...
Click to collapse
If it still happens after a reflash, go back and exchange.
same thing happened to me tech support didn't even stay on the line to make sure it worked... I suspect the device is still 'registered on their network. I even tried creating a new account. I'm gonna let it sit for a day, but I dont think that's gonna do anything personally.
Yeah Tech support is really a joke. They don't know much about anything. We (us xda members) know more about this device then they do. Anyway you are right .. I got mine working and it was due to it still being registered on their network and it trying to re-register itself. I finally talked the guy into deleting my account so I could set up a new one. All is fine now.
Thibor69 said:
Yeah Tech support is really a joke. They don't know much about anything. We (us xda members) know more about this device then they do. Anyway you are right .. I got mine working and it was due to it still being registered on their network and it trying to re-register itself. I finally talked the guy into deleting my account so I could set up a new one. All is fine now.
Click to expand...
Click to collapse
Great gonna try that later / Did you get the account deleted though Tech Support or customer service?

Google Wallet lock out (Secure Element not responding)

I seem to be locked out of Google Wallet on my Nexus S 4G. I have been GW for 4 months on custom roms with no issues. The other day when flashing a peter Alfonso ICS Rom (full wipe) and launching GW App i got the error message Secure Element Not Responding. Since then i have re wiped and re flashed, Unrooted to stock 2.3.7 and re rooted back to CM9 and i still get the error message on any rom i try whether i am rooted and un rooted.
I even tries a nandroid back up when GW was working and it still wont work.
Can anyone help me out. ?
You will need to make a phone call to Money Network or Google for a "master reset". I called the Money Network number last night (01/29/12) around 11pm and I am waiting for a call back from them.
This seems to be happening a lot to Galaxy Nexus owners. I think mine was a result of restoring wallet data from Titanium backup. I do not think Google Wallet should be included with ICS Gapps.
Luckily, our phone is officially supported, some Galaxy Nexus owners are getting pushback from Money Network/Google when requesting a master reset.
Here are the numbers listed on the Google Wallet "Contact Us" page:
For Google Wallet related questions contact google toll-free at 855-492-5538
For Google Prepaid Card questions contact Money Network at 855-896-0693
I feel like maybe I should have contacted the Google number as opposed to the Money Network number, the CSR said she had to contact Google. Maybe this will save a step. She said it can be 24-48 hours before someone contacts you. I will update this post with the number that calls me.
You mean this type of reset:
http://support.sprint.com/support/t...eset_Samsung_Nexus_S_4G_from_Google/25162-101 ?
Unfortunately no. This has to do with them resetting your Google Wallet account. They need your IMEI (MEID) number. I am waiting for a call back, I will keep you posted.
Nick N said:
Unfortunately no. This has to do with them resetting your Google Wallet account. They need your IMEI (MEID) number. I am waiting for a call back, I will keep you posted.
Click to expand...
Click to collapse
Thanks .. awaiting your response !
Still no contact as of 3:45pm, maybe someone wants to try contacting Google using this method?:
http://support.google.com/wallet/bi...contact_policy&policy=mobile&test=country-US&
I would do it, but I do not want them to get annoyed since I am still in their 24-48 hour contact window.
I spoke to the Google Wallet team and there responce was it was a hardware issue and item needs to either be replaced or repaired by Sprint or Samsung. Not sure how it bacame a hardware issue ?
Anyways i took my phone to sprint repair and gonna pick it up at 5pm to see what they can do to fix.
Here is the response i got:
Re: [#955******] Follow-up to Google Wallet
Google Wallet Support [email protected]
1:37 PM (2 hours ago)
to me
Hi Nathan,
Thank you for calling Google Wallet. To have the secure element looked at
for assistance, I suggest contact a Sprint Service shop for this matter.
With the Secure Element not responding, its a matter with the hardware of
the device.
It was a pleasure assisting you today. Feel free to contact us again if
you have any additional questions regarding Google Wallet or visit our
Help Center at http://www.google.com/support/wallet
Sincerely,
Paul
The Google Wallet Team
Any updates? I am still waiting for my call.
Went back to sprint store this evening and they said they did a master reset and the problem was still there.
They offered me a replacement phone (refurbished) which will come in 3 days. They also told me they don't know what the problem is or how it occurred.
I don't know what caused this but I'm gonna avoid using g wallet on my replacement till there is a fix.
Really a strange issue that google wallet is malfunctioning the hardware !
At least you will get a replacement!
2 questions:
1. Did you use an ICS Rom (I think the answer is yes);
2. Did you use Titanium Backup to backup Google Wallet?
There is absolutely nothing a sprint store could do to fix that.
Sent from my Nexus S 4G using XDA App
I'm real happy I got a replacement since phone was 6 months old and was pretty beat up.
1: I did use several ICS ROM's
2:I usually back up all my apps but I don't think the google apps get backed when doing a batch back up with titanium backup so not sure
Money Network called, gave me a few BS steps (remove battery, turn on and off NFC setting, wait 5 minutes). She said if that doesn't work I need a new phone.
it happens when moving between ics and gb roms since rooting could mess with the money... it happened to me a while ago when i unrooted and updated back to 2.3.7 from 2.3.5 but i have a asurion replacement phone so asurion has no problem sending me a phone when this happens...
Try to disable NFC, start wallet, and re-enable it (possibly wiping the wallet app data from app management between the steps). I did get the "secure element stopped responding"-message too (after using the internal wallet wipe function), but it seems it was just a really nasty kind of driver crash and it started working after I messed around a bit. (It did not work after just a Factory Data Reset if I remember correctly!)
So I used the Samsung PC tool to flash stock 2.3.4 on my phone, activated it and signed in. Here are some of my test results:
2.3.4 - Allowed me to download Wallet but said hardware was not supported.
2.3.5 - When activating the NFC it gave me an error
2.3.7 - Secure Element message.
I was able to get to the Google Wallet setup screen by frantically tapping the lock button in the top right corner when on the main page with the offers, payment cards, and transactions. It allowed me to select my account and sent me an email but kept throwing the Secure Element message, which can be bypassed by pressing the search button.
Tried to add a prepaid card... it acted like it wanted to but ending up showing an error adding card message.
When I tried to use the reset feature within the Wallet app it pretends like it resets but it does not.
Nick N said:
So I used the Samsung PC tool to flash stock 2.3.4 on my phone, activated it and signed in. Here are some of my test results:
2.3.4 - Allowed me to download Wallet but said hardware was not supported.
2.3.5 - When activating the NFC it gave me an error
2.3.7 - Secure Element message.
I was able to get to the Google Wallet setup screen by frantically tapping the lock button in the top right corner when on the main page with the offers, payment cards, and transactions. It allowed me to select my account and sent me an email but kept throwing the Secure Element message, which can be bypassed by pressing the search button.
Tried to add a prepaid card... it acted like it wanted to but ending up showing an error adding card message.
When I tried to use the reset feature within the Wallet app it pretends like it resets but it does not.
Click to expand...
Click to collapse
Alright listen carefully. Sprint support and even money network, from my experience, understand nothing when it comes to rooting. On a completely stock phone the issue would be hardware. In this case I'm not convinced. Have u done the msl reset? Use 786 and if that gets u to triangle use the sctrn number which is 72786, then 786. Know that 786 will wipe it internal storage so backup to comp. The point is to wipe so utterly then go to recovery and flash wipe all zip then flash latest vhgomez lota or whatever from, make sure u flash the radio, then bootuo, run thru setup, let it program/activate your phone, once that's all done try wallet and report here.
Goodluck!
PS going stock does not do this kind of wipe if I recall correctly, nor would the sprint store. Not right anyway.
Sent from my Nexus S 4G using XDA Premium App
janspambox said:
Try to disable NFC, start wallet, and re-enable it (possibly wiping the wallet app data from app management between the steps). I did get the "secure element stopped responding"-message too (after using the internal wallet wipe function), but it seems it was just a really nasty kind of driver crash and it started working after I messed around a bit. (It did not work after just a Factory Data Reset if I remember correctly!)
Click to expand...
Click to collapse
So, it is NOT a hardware issue and somehow fixable. I wish you remembered exactly what you did and started working again.
Not getting a error but it will not let me in google wallet
I was on CM9 and went back to a old NAD back up to stock and pulled the 4.0.4 OTA. Google wallet won't let me in now. I called the google # they asked me same stuff. Asked me my MSID and told me that she would send it up the line and I will get a email about it.
Secure Element Error Message
The NFC transmits information from the secure element. They are both different chips within the phone. If the secure element breaks, NFC will still work, but you will not be able to use Google Wallet on the phone anymore.
The "Secure Element" works closely with the NFC Chip as a security feature. When it is tampered physically or with software (rooting and perhaps changing ROMS), it is set up to destroy itself. When it is destroyed, the only solution is to replace the phone. (Factory Data Reset, unrooted, and revert back to stock will not fix the problem).
Google Tech Support sends a typical email to owners who ends up having this error message:
"We strongly discourage gaining system-level "root" access to your phone if you plan to use Google Wallet. We are unable to support devices with unauthorized operating systems as the security layers of the device may be limited.
If you have other questions, please reply to this email and I'll be happy to help."
I hear it is about 50% hit and miss on rooted phones depending on what owners do with their phones. So, with that said, I would suggest you, as rooted owners stick with the SAME ROM all the way if you want to use Google Wallet. The Secure Element have only 1 life, not "9 lives". You are on your own discretion / risk.
Google will replace the Galaxy Nexus phones for free as long it is stock and not rooted.
Unlocked Galaxy Nexus phones are on sale via Google Play for $399, no contract.
---Sharmy

Help couple of problems after rott, then return to stock

So rooted my Pixel 4XL, so I could use the Gpay and quick wallet, but after doing this, found the "OK Google" didn't work most of the time so returned to Stock, everything worked fine, used flash-all, decided to try again in case I had did something wrong, again the same problem with "OK Google", so returned to stock.
Now my bank cards won't add to Gpay, saying "Double-check your card details" "something's not right. Please double-check the details and try again", the details are correct, and I have tried multiple times.
I contacted the bank, they didn't see any problem, I contacted google, who asked me to remove the cards from my account and contact the back to remove all the tokens, which I did, then was told to try adding again, but still giving the same error, waiting for google to get back to me with other things to try.
the other problem is on my gym app, it tells me how many people are in the gym, on my phone it always says 1, if I log in on another phone it shows the correct amount, bit worried I've got an infection that's causing all this, have installed an antivirus on the phone but that's sees nothing, any help?
Thanks Steve
ScotsFrog said:
So rooted my Pixel 4XL, so I could use the Gpay and quick wallet, but after doing this, found the "OK Google" didn't work most of the time so returned to Stock, everything worked fine, used flash-all, decided to try again in case I had did something wrong, again the same problem with "OK Google", so returned to stock.
Now my bank cards won't add to Gpay, saying "Double-check your card details" "something's not right. Please double-check the details and try again", the details are correct, and I have tried multiple times.
I contacted the bank, they didn't see any problem, I contacted google, who asked me to remove the cards from my account and contact the back to remove all the tokens, which I did, then was told to try adding again, but still giving the same error, waiting for google to get back to me with other things to try.
the other problem is on my gym app, it tells me how many people are in the gym, on my phone it always says 1, if I log in on another phone it shows the correct amount, bit worried I've got an infection that's causing all this, have installed an antivirus on the phone but that's sees nothing, any help?
Thanks Steve
Click to expand...
Click to collapse
Antivirus isn't going to do anything to help. It sounds like your bootloader is still unlocked, and it's probably failing safetynet checks. You can relock it, but I'd make sure that you have done a clean flash of a factory image before doing it.
Keithn said:
Antivirus isn't going to do anything to help. It sounds like your bootloader is still unlocked, and it's probably failing safetynet checks. You can relock it, but I'd make sure that you have done a clean flash of a factory image before doing it.
Click to expand...
Click to collapse
Bootloader is locked, google trying to setup a 3 way conversation with the bank, hopefully that will get it fixed
Thanks Steve

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