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I've installed a few ROMs from this place onto it. I did not SuperCID (just used a HardSPL bypass) it nor SIM Unlock it.
Does this mean that I should be able to undo everything that has been done?
How do I remove HardSPL? Is that possible?
How can I install an original AT&T ROM on it? Where do I find those? I think I found one with Alex's Kitchen, but I'm not sure if that's a full version or what. And what about the AT&T bloat?
Sorry if this is a noob question. I glanced through the Tilt-specific Wiki and the Kaiser Wiki and I didn't see the answer to any of these questions in the FAQs.
see the wiki, there's a howto link for reverting your spl
Oh, awesome. I missed that. I think it was because I was mainly looking through the Tilt-specific Wiki. My mistake.
Here's the thread in case someone else happens accross this one in search of the same advice.
http://cleanimport.xda/index.php?threads/335568/
Just install the original AT&T Rom and you should be fine. I had to send mine in for a warranty exchange last Friday after the radio conked out on it, and got my new one on Monday of this week. Anway, I used the HardSPL too, and I just reflashed the AT&T Rom onto it, put it in the box, slapped the return label on it and sent it on it's merry way
Edit-Somebody on here said they don't check the SPL when they get the defective unit, just that it has the AT&T Rom on it. In fact, I bet they just chuck it in the recyling bin and write it off.
Yeah I'm pretty sure they half inspect the phones. They must get more exchanges than they could deal with. They possibly check the device thoroughly though because it's a high end (dollar) device. Who knows?
I worked in the service department at Best Buy for a while, and I know we didn't check anything when customers returned products. All we did was looked at the stickers on the outside of the products to make sure the serial number, model number, etcetera all matched up, and that was it. As long as those matched up, we could send the devices back to their manufacturers or out to our service centers.
I figured AT&T would operate the same way, but from what I've read on these forums, they do a pretty thorough check. I just wanted to make sure I covered all grounds. Better safe than sorry, y'know?
Yeah, that's true. The guy at the store looked my phone over, and even changed SIM's and agreed something was wrong with the phone's radio, so that's in the notes too.
I found the post I was talking about, it's the first on on the page-
http://forum.xda-developers.com/showthread.php?t=335568&page=23
"Just FYI; I recently returned my 8525 to ATT because it was not charging with the car charger.
I flashed back to the latest ATT ROM and then did a second hard reset. I heard last week from ATT the phone was accepted as a core with no problem.
I was told by a friend at ATT that they don't look at CID, but different splash screens will for sure trip up a return.
Just my experience; hope it helps someone."
Warranty issue?
The touchscreen of my phone is not working. Good thing is that i bought it just 8 months before so i guess its still under warranty? (is it?)
After looking around in the forum i get it reverted back to original locked state and now i want to get my warranty from ATT people. Can you please let me know how to proceed? And if anyone has already done this then what steps he followed? Do we need to send our phone back first and then get the newer phone? Or do they give us the newer phone and then we need to send them the older one back?
ceo.mtcl said:
The touchscreen of my phone is not working. Good thing is that i bought it just 8 months before so i guess its still under warranty? (is it?)
After looking around in the forum i get it reverted back to original locked state and now i want to get my warranty from ATT people. Can you please let me know how to proceed? And if anyone has already done this then what steps he followed? Do we need to send our phone back first and then get the newer phone? Or do they give us the newer phone and then we need to send them the older one back?
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Just call AT$T, they will check your account to see if you are within warranty. If your problem is within warranty guidelines, they will send you a new (refurb) tilt or if you press, a new (refurb) Fuze ( I would rather have the Tilt ) It usually arrives within five days. It comes with a pre paid return envelope. Take the battery and sim and back cover off the old phone, put them in the new phone. Drop the old one in the envelope. Drop it in the post and you are all set.
If you fail to send the old one back within the time allotted they will bill your account of the full value of the replacement phone. Quick and easy, my replacement phone is over a year old and has worked flawlessly.
My Tilt is maybe 8 months old and decided to stop charging the other night. Unfortunately, I installed a Manila 2D ROM on it some time ago and because it will not recognize the USB cable, I can't roll it back. I'm going to call AT&T today and see about having a replacement shipped to me. I don't think it'll be a problem since it won't turn on and it'll probably be a mail replacement like you described. I'm going to press to get a Fuze, when I ordered the Tilt I paid good money to get it new instead of refurbished and it still stopped working after well under a year of use. If I'm getting a refurbished replacement I'd like the newest model.
KentM said:
My Tilt is maybe 8 months old and decided to stop charging the other night. Unfortunately, I installed a Manila 2D ROM on it some time ago and because it will not recognize the USB cable, I can't roll it back. I'm going to call AT&T today and see about having a replacement shipped to me. I don't think it'll be a problem since it won't turn on and it'll probably be a mail replacement like you described. I'm going to press to get a Fuze, when I ordered the Tilt I paid good money to get it new instead of refurbished and it still stopped working after well under a year of use. If I'm getting a refurbished replacement I'd like the newest model.
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Unless of course it is a battery issue, and they put in a new battery, see that you have used unapproved software and mark your S/N as immediately out of warranty,.....................I'm just sayin................................
You think that's an issue even exchanging it through the mail?
KentM said:
You think that's an issue even exchanging it through the mail?
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Do you think they stay in business by by just mailing a new phone to anyone who says, " this is broken, give me anew fuze ?'
I just exchanged my tilt today. My screen broke (the colors became all white and inversed and weird) so I called ATT and they told me to go to this special service warranty store. They looked it over quickly and gave me a new tilt no problem... just make sure you flash the original ATT rom back on it. (They didnt notice I broke the VOID sticker in the screwhole hehe)
PS. I got my tilt last April, and I'm not sure how long the warranty lasts. The guy said I have 90 extra days on this new phone.
denco7 said:
<snip> If your problem is within warranty guidelines, they will send you a new (refurb) tilt or if you press, a new (refurb) Fuze ( I would rather have the Tilt ) </snip>
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Just out of curiosity, why would you rather have the tilt? I've been thinking of upgrading from the tilt to the fuze...
d_stew said:
Just out of curiosity, why would you rather have the tilt? I've been thinking of upgrading from the tilt to the fuze...
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Basically , you can have a brand new Fuze the way AT$T and M$ want it, or you can have a Tilt the way you want it. At present there are three times as many custom roms, more ways to customize it and I absolutely will not give up my Tilt screen. After a year of customizing my Tilt to perfection on this site, there is absolutely nothing about the Fuze that interests me.
I'm thinking about sending my Tilt back. It's bricked for some reason. I bought a new (OEM) battery because I thought I had battery problems, still nothing. If AT&T gets a phone that won't even power up what happens, I have hard spl and a flashed rom?
adstevenson said:
If AT&T gets a phone that won't even power up what happens, I have hard spl and a flashed rom?
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If they manage to resusitate it or even read the flash memory contents (if it's possible to hotwire a car, who knows what can be done with a TyTN II and both of these would be possible), then when they see it's not running an approved ROM/SPL they may act like a bull and charge!
Anyone who runs a custom ROM on a phone thats still under warranty runs that risk should a problem occur that makes it difficult to flash back to original spec.
denco7 I agree entirely with your comments re the importance of a tilting screen but now HTC have developed the Touch Pro 2 (which has a tilting screen) there may soon be a real successor for the Kaiser released to the market. I don't know which providers will pick it up or where it'll be sold though.
Flying Kiwi said:
If they manage to resusitate it or even read the flash memory contents (if it's possible to hotwire a car, who knows what can be done with a TyTN II and both of these would be possible), then when they see it's not running an approved ROM/SPL they may act like a bull and charge!
Anyone who runs a custom ROM on a phone thats still under warranty runs that risk should a problem occur that makes it difficult to flash back to original spec.
Does the same thing apply if it's not under warranty but has insurance from at&t on it?
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Just wondering if anyone can share there experiences with the exchange program through att..like what HAVE you gotten away with and what HAVENT you gotten away with and got slapped with the $500 charge lol
I followed the the warranty return thing on this forum, and I got no problem. I had seriously scratched the screen of the phone. I told the manager before sending it to quote she said its "normal wear and tear." But my speaker of the phone was messed up. On that same phone the void button and some ddamage as I was playing with it, I didn't what it was, until I found out later that its to open up the phone.
So, I got away with two major linear scratches on the screen which made writing with the stylus impossible. And I had damaged the button. But I told the manager of this before I sent it in. Or the High_end PDA department.
pazookie said:
Just wondering if anyone can share there experiences with the exchange program through att..like what HAVE you gotten away with and what HAVENT you gotten away with and got slapped with the $500 charge lol
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what did they find wrong with the phone???
i just sent one they sent me, the first time, i put it into the boot loader and noticed that the SPL was HardSPL, it scared me a little and well the screen cracked while i was looking at it an hour later, the phone rang so i looked and the caller ID and suddenly there was a broken screen on my tilt. not sure if they are gonna say anything about hard SPL but it came that way.
(part of me hopes i was holding someones old phone from this site)
oh yeah and this probably shoudn't be in ROM developement, ask a mod to move it to general
oh im just wondering..i was reading a post about putting the old att spl back on for an exchange and someone replied about how theyve returned 6 tilts with major problems all of which should fall outisde of warranty so i just thought id ask as i have a slight problem myself but its not keeping my kaiser from working and i opened a ticket with HTC directly as they dont screw you if you fall outside of warranty...my usb charger was getting a full contact and i had to bend it up and down to get it to stay charging (shoulda just sent it in then lol) and finally the plastic seperator of the pins broke out and then i bent in a pin a few times and that broke off..so i opened it up and soldered it back in and it eventially popped off again so i was thinking i could just squeeze the plastic piece that broke off back in as it wont come out unless you use needle nose pliers and sliding that pin back in..
I did a warranty return not to long ago. Phone was stuck with the radio from hell 1.65.17.10 and didn't have the friendly FrankKaiser that Jockyw2001 developed. Never had an issue with AT&T saying that I had altered the phone in any way. I flashed back to the original shipped ROM. Change the SPL to 1.56 the original one that it came with. I then re-flashed the original shipped ROM. When the ROM flash completed at 50% I unplugged the phone. This way on the phone will only go to the bootloader.
I actually just did a warranty return again today. Had some scratches on the screen that were really bugging me. There weren't big but definitely a nuisance for me. Told them the phone was stuck on the bootloader, or as I put it in "in this three color screen with Red, green, white." They issued a warranty replacement right away.
AllTheWay said:
I did a warranty return not to long ago. Phone was stuck with the radio from hell 1.65.17.10 and didn't have the friendly FrankKaiser that Jockyw2001 developed. Never had an issue with AT&T saying that I had altered the phone in any way. I flashed back to the original shipped ROM. Change the SPL to 1.56 the original one that it came with. I then re-flashed the original shipped ROM. When the ROM flash completed at 50% I unplugged the phone. This way on the phone will only go to the bootloader.
I actually just did a warranty return again today. Had some scratches on the screen that were really bugging me. There weren't big but definitely a nuisance for me. Told them the phone was stuck on the bootloader, or as I put it in "in this three color screen with Red, green, white." They issued a warranty replacement right away.
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yeah cause we don't know about the magic we can do with the "pretty rainbow screen" come on ATW you let a few little scratches bug you. i'm still waiting for them to send me one that works, i've sent back three and i still have the original that i bought. two broken usb ports and a broken screen good job at&t for being incompetent
Has anybody done a warranty replacement and convinced them to send a new one and not a refurbed?
kareem9nba said:
Has anybody done a warranty replacement and convinced them to send a new one and not a refurbed?
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actually yes, well they say they will be sending it when the get the phones i just sent back. i talked to Christina and she told me that the phone they will send me next will be the tilt as it comes out of the box, including the software cd, usb cable, stylus, battery, and back cover. i will confirm when i recieve it but they tell me it will be brand new
Well, after I figured out my ROM issues. My phone had some problems with continuously soft resetting. I suspect a bad memory block. I made it clear through out my conversation with the rep that I took really good care of my phone and that I don't know how people can throw their 400 dollar phones around like they are nothing. I also made a point to say my battery seemed to be going bad and that I had done some research about Li-Po batteries going bad and that this seemed to be a classic case. I asked if there was anyway she could send a battery with the phone. (Just so you know, when you call warranty replacement, it seems to me they have two options, send a refurb, or send a full kit) So, she said she could send me a full kit and it is otw now. That is a good thing because my phone wont boot now. I think whether you get caught with a bootloader that is different than OEM kinda depends on who receives the phone on the other end. I'm sure they are SUPPOSED to check that, but I'm sure they can get away with not checking it, and I'm sure there is no incentive for checking it.
tubaking182 said:
yeah cause we don't know about the magic we can do with the "pretty rainbow screen" come on ATW you let a few little scratches bug you. i'm still waiting for them to send me one that works, i've sent back three and i still have the original that i bought. two broken usb ports and a broken screen good job at&t for being incompetent
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They could have said F.U., you broke it we are not resposible.
My phone got stuck in bootloader while doing a rom update.Called AT$T, they sent me through three techs, my answer to all there suggestions were " did it ", " did it ".
Three days later, they sent me a refurb ( in perfect condition ), in the box was the phone, a return mailing label/postage, even a new piece of tape to seal the box. Put the phone in,sealed the box, put on the label, dropped it in the mail box. End of story. The new/refurb has worked great ever since.
Could not have been easier or more pleasant.
So far it has been very positive even when my phone was technically out of warranty they replaced my TILT (not a cheap phone)
I have done 4 returns via mail and 1 by going to a local AT&T Warranty exchange center. NO PROBLEMS, I did revert back to original ROM but I am sure they didn't check. store replacement was in and out in 25 minutes. ( 10 minutes after my phone was looked at they just gave me a new one ).
AT&T You do have great warranty service I will give you that.
so all sounds good i should just stick my device in bootloader mode and send it back?
i can only revert back the rom as i cant sspl it so it shows hardspl AND security unlocked at the top..think thatl make a difference?
My miniUSB port was broke, wouldn't charge or sync most of the time. I called AT&T told them what was wrong and they said they'd send me a replacement. Once the replacement got here, I reverted my phone back to at&t ship specs, sent it back to them and all went well.
My girlfriend and I both had the Hermes, unlocked w/ cooked rom. They physically broke to a point it was hard to revert them back, but eventually was able to, we got 2 brand new Kaisers for $50 a piece. I'd love to know if I can 'loose' this phone and get a new kaiser for another $50 then sell the one i've been using for a couple of months for 2 or 3 hundred. If anyone has done this or knows how let me know!
I recently had to send in my Tilt and recieved a refub in the mail and everything went very smooth. Customer service was good and fast.
just returned 2 8525's and they sent me a tilt, first 8525 white screen problem, second one wont continue installing rom above 12%. awesome hardware warranty service.
wow they upgraded you to a tilt, thats amazing
warranty
as long as the phone isnt in more than one piece and the liquid indicator under the battery is white there should be no problem. Keep this in mind also. It all really depends on who receives it when you send it in. Everyone views physical damage, wear and tear, etc in their own terms even though there is a standard measure for it. Some let things go and others will say that a wear and tear scratch is damage. Generally you can get away with a bit as long as the phone doesnt look like a dog to it. No broken screens. No screens with pressure cracks (internal cracks). The screen is usually the biggie.
when i first got my kaiser i joined this site.. days later i BRICKED my phone, i had all types of apps and crap on my ppc. SO i went over to my original at&t shop and the dude called my bluff of "i dunno why, its not working". So i took my device and the next day went to another at&t shop with my brother. I walked in flirted my ass off with the ugliest sales rep i found.. and man this chick was beastly, and was able to swap out my device and get a new 512mb mem. card .. with no problem. i didnt even have a reciept, i just talked my way thru and SHAZAM!
Hi everyone
I have the above as a works phone and cannot really SPL the thing. I have read all new ones are pre-loaded with 6.1?
Does anyone know when Orange plan on releasing a 6.1 update, or if a copy has got out into the wild, or if the new phones have been copied and if there is a some way I could update?
Many thanks for any comments from you techno gods out there....
htc has some website that you can look on to see if your company has a rom update. I'm from the states and htc hates us so we don't have that option. (unless we actually bought a kaiser and not a tilt) So I am not versed in the HTC website format.
orange not released an updated yet but you could use the latest HTC rom and put that on your phone but you will need to hard spl it first, i recommend 3.28 as im using it and everythings fine.
The rom is ruu_Kaiser_htc_wwe_3.28.405.0_radio_sign_28.83.40.02_1.65.16.25_ship.exe you can download from this site
if new to changing roms then you need to do a bit of re search on this site and also you'll need to load SSPL-KAIS first on your phone before the Kaiser-HardSPL3.28 and then finally the rom above. all available on this site somewhere.
At first it seems complicated but after 20 or so flashes its a dodle....
ChumleyEX said:
htc has some website that you can look on to see if your company has a rom update. I'm from the states and htc hates us so we don't have that option. (unless we actually bought a kaiser and not a tilt) So I am not versed in the HTC website format.
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intrested in finding this website.... t-mobile staff didn't seem to know anything about a 6.1 update when i recently e-mailed them.
T-mobile maybe releasing the update in July or August is the official response to be timed with the release of the Vario 4
Bump!
If the phones that currently ship are coming with 6.1 is it possible to lift the rom and put it on my phone?
Thanks for any info....
My Kaiser that arrived on Friday has 6.0 on it not 6.1
It's on the Three network
Don't know about 3, but orange are I believe. I heard they took the phone out of sale for two weeks to make the change?
Surely on this doyen of PDA knowledge, someone can give me an answer. Aren't there any orange staff reading this?
Orange are rubbish - why would they give a ****?
Im disappointed in Orange. They are supposed to be releasing 6.1, but it never seems to happen... They say keep an eye on the download site, but the rom never arrives!
I wish they would sort this out... I love the phone, but a bit fed up that the vibrator never stops sometimes when I get an email!
S
actually if you compare orange to at&t orange is the better provider
for instance i broke my universal (spv m5000) and they deliver the next day. on 15 quid admin cost wereas at&t charge extortionat prices for this
they have a better 3g coverage great customer service
the only reason im dissappointed is because they **** about with there roms thats why its take a while to get them out i rang orange about a week ago and they said 5 months
but at least if it dies you can get a fast delivery of a new one
I wish they would hurry up!!
Do you know if they ship new ones with 6.1, or still 6.0??
S
They are shipping new ones with 6.1. There are several people on differant forums reporting how much quicker their replacement phones are to their old 6.0.
Can the new rom be lifted and put on to a version 6.0 without spl. ANYBODY??
Orange might never release the damn thing. I ask you, if its OK for new phones why not release it?
had my tytn II now for a couple of weeks and can say its 6.1. afaik all tytns now shipped by orange should be flashed with 6.1 but be wary in dealerships as they may still be clearing old stock running on 6
Mine has a small fault... I was just going to ignore it, but if the Orange Care replacement will be 6.1, then I might report it after all...
Anyone had an Orange Care replacement of a 6.0 for a 6.1??
Thanks
captainsensible2002 said:
Orange are rubbish - why would they give a ****?
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Behave. You will get bad experiences with all networks, your infinitely superior network included.
As for 6.1, not in Orange stores yet. I work in Orange retail, theres certainly been no recall to update them. The website is listing them as out of stock when the retail allocation is still OK, so its possible the business website has pulled them to update them to 6.1 - even though on the spec sheet its still showing as ver 6.
hhmmm sound promising. the only ****er with replacing is the fact i have to keep the back cover which has started to deteriorate. and some of the clips have snapped of the back
jayjay8585 said:
hhmmm sound promising. the only ****er with replacing is the fact i have to keep the back cover which has started to deteriorate. and some of the clips have snapped of the back
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Tell them the covers broken, you'll have to pay the admin fee regardless, a broken backdoor impedes normal function of the phone if say...the battery keeps falling out. Or something.
Generally though, handset replacements are refurbed kit which will obv be reflashed, so its feasible that it'll have 6.1 but I wouldnt hold out for it.
ill wait until the phone kicks it. at least the admins so low. atnt charge eq 200 quid for replacements and orange uk pay 15
lovin it
just had to have a replacement phone off orange care last week my replacement still as only got version 6 on it
I hope this is the right forum. I am not a developer.
I just received a refurbed Tilt and my WiFi and Bluetooth do not work. Is the 1.65.502.0 code bad. My phone and text messaging work fine. Did a hard reset, took it to the AT&T store but it won't pair with my Jabra and won't connect to my AP for WiFi.
Any good advice would be helpful. For example, the code is fine, sounds like a bad refurb.
So you just got a refurb and then you flashed a new radio?...or it's stock and you're having the WiFi/BT issue?
Its stock and I have the WiFi/BT issue.
Squirrelly said:
Its stock and I have the WiFi/BT issue.
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Is the wifi/BT problem intermittent?
Someone else: is the "1.65.502.0 Code" the radio version? i recognize the first 3 digits being similar to a WM6.1 radio...but yeah?
This doesn't sound right. You took a stock, refurb Tilt to the ATT store. They could not get the WiFi or BT to work. And then you walked out with an apparently broken phone. It doesn't add up, dude.
What are you referring to with the 1.65.502.0 code???
Radio version: 1.27.14.09
Protocol version: 22.45.88.07H
Its a refurbished unit that they only sell online. Stores won't let you return it to them.
the "1.65.502.0 Code" is the ROM Version.
Go to another store and see if they will help you. Some stores are a$$holes if you did not purchase the item from them. Most are not. My advise is to try another store if this is a 100% stock unit directly from AT&T.
Two weeks ago, I purchased a refurbursed Tilt from AT&T. Half the keyboard backlights didn't work.
I had two options for return/exchange.
Exchange it through online customer service for another refurb, which meant paying for another Tilt, and when the one I had was sent back, they would refund my money for the second phone.
OR
Return it an any AT&T store. Although you can't exchange it for another refurb that way.
I did just go ahead and return it at the local store and I bought a new one instead. Because of the $100 rebate I could get on the new phone, it was really only like paying $150 more. The refurb was perfect except for the keyboard lights. It would have been nice to still save the additional money. But I love my Tilt..... Even more that it's now a TyTn II - I upgraded my ROM to the shipped HTC 6.1 WWE Rom.
i am a complete ****in idiot.
I bougth a tytn 2 got it cheap, worked nicely, but case was tatty, so bought a new one, thought ok ill fit it myself, dismanteled it which took ages, what a ****in job that was.
got the screen in, and then attached the slider, ob wasnt on right, connected the keybord, and went to slide, it , only came out half way, i thought mmm ok, ribbon cable stuck, went to remove the keyboard, was a bit rought, and i sliced the robbon cable on the phone,
after hours of being upset (its my gfs phone) i got the courage to call her and tell her what happened, she didnt blame me but she was upset, and i need to wait till saturday till i can get her a new one.
But i was thinking, shurely i can buy a new screen somewhere, and pay someone to finish putting on the new case and fit the newly bought screen before then to have it fully working before saturday,
can someone help me out here, im in the uk if that helps
You can find a new screen online, i just bought one off ebay for 35USD including shipping.
Since i'm not in the UK i dont know where you could go to get someone to repair it for you but i'd imagine there are such shops.
I'm having issues with my kaiser as well. The lcd i ordered is for my dad's (he dropped his phone down a marble staircase) and just right now i woke to find my kaiser screen all white
hi there thanks, i got a screen for 25 quid and a new case for 50, not to go to the local phone shop see how much it will cost to fix it,
your phone sounds like a software issue, did u try to reflash it with a diff or the same rom, or soft and hard reset it first ?
tytn 2 all fixed
i bought a new case, and a new ribbon cable, and long behold the phone is now 100% functional and working, new radio flashed and boom instant signal, loving the phone, but...... haha ..... not mine, its the gfs and she thinks its to hard to use, do she wants a new one, and not having the case i cant buy it, check ebay u guys its on there now, im so sad to see her selling it