ah help! touchscreen not rsponding! - XPERIA X1 Q&A, Help & Troubleshooting

my touch screeen of my phone stopped responding this morning iv tried flashing a new rom to see if it was the rom that was the problem cos i use custom roms alot. i had been using itje's touch it leo 4.2 rom with the new fullscreen horizon when this morning i was using it fine... put it in my pocket got it out again about 10mins or so later to listen to some music and nothing was responding. thinking this was just the phone freezing for something as i have only begun using itje's rom since last night i turned the phone on and off again tried a hard reset. and have just tried re flashing the rom to see if itwould work but the rom flashed fine and touch screen was responding until i got to the part where u tap here to setup device at the very start of devide setup... and then nothing again... but it was responding earlier when the rom was preparing the device for setup as it displayed the "touch it" logo on the screen when it booted up and when the screen went dark i touched the screen and it lit up again.....
any ideas ppls? any help would be greatly appreciated i love my X1i and would be horrified if i had to fork out another 1000AUD to get a new one
i just tried flashing the latest stock rom. flashes fine... and again the touch screen responds fine until the "tap the screen to set up your device" screen appears, until that appears, when the screen goes dim i can touch it and it goes bright again fine... but when that screen comes up it doesnt respon at all not even to turn the backlight on... AHHHHHHH help please i cannot even send this away to warranty as the phone has been flashed and has custom roms been used on it and custom spl
i have thoroughly searched on this subject and nearly all cases are caused by water damage.. but i have never taken my phone near water nor has anything been spilt on it... t has been dropped a few times but not for the past couple of months... and this only happened this morning

bludsuka said:
my touch screeen of my phone stopped responding this morning iv tried flashing a new rom to see if it was the rom that was the problem cos i use custom roms alot. i had been using itje's touch it leo 4.2 rom with the new fullscreen horizon when this morning i was using it fine... put it in my pocket got it out again about 10mins or so later to listen to some music and nothing was responding. thinking this was just the phone freezing for something as i have only begun using itje's rom since last night i turned the phone on and off again tried a hard reset. and have just tried re flashing the rom to see if itwould work but the rom flashed fine and touch screen was responding until i got to the part where u tap here to setup device at the very start of devide setup... and then nothing again... but it was responding earlier when the rom was preparing the device for setup as it displayed the "touch it" logo on the screen when it booted up and when the screen went dark i touched the screen and it lit up again.....
any ideas ppls? any help would be greatly appreciated i love my X1i and would be horrified if i had to fork out another 1000AUD to get a new one
i just tried flashing the latest stock rom. flashes fine... and again the touch screen responds fine until the "tap the screen to set up your device" screen appears, until that appears, when the screen goes dim i can touch it and it goes bright again fine... but when that screen comes up it doesnt respon at all not even to turn the backlight on... AHHHHHHH help please i cannot even send this away to warranty as the phone has been flashed and has custom roms been used on it and custom spl
i have thoroughly searched on this subject and nearly all cases are caused by water damage.. but i have never taken my phone near water nor has anything been spilt on it... t has been dropped a few times but not for the past couple of months... and this only happened this morning
Click to expand...
Click to collapse
anyone? could anyone at least tell me how to restore stock spl without getting into device centre? thanks...

Me to..
hi bludsuka i 've got the same problem mine no responsive at all tho i looked on my advanced config before i hard reset it back to factory settings and it was set at custom i tried to put it back to default but i couldnt change it with just the keyboard and buttons. Now im stuck on the damn wm6.1 screen too, im gutted i paid like £220 3 weeks ago and now i cant do anything with it. im stuck with what to do apart from send it to my nearest service center. i would send it back but i bought it off of ebay so i dont know how i stand with the warranty inlcuding the fact ive flashed it back to generic firmware and ive also got cracks in my case. im gona email SE now.. i'll let u know how i get on.

b-m-b-85 said:
hi bludsuka i 've got the same problem mine no responsive at all tho i looked on my advanced config before i hard reset it back to factory settings and it was set at custom i tried to put it back to default but i couldnt change it with just the keyboard and buttons. Now im stuck on the damn wm6.1 screen too, im gutted i paid like £220 3 weeks ago and now i cant do anything with it. im stuck with what to do apart from send it to my nearest service center. i would send it back but i bought it off of ebay so i dont know how i stand with the warranty inlcuding the fact ive flashed it back to generic firmware and ive also got cracks in my case. im gona email SE now.. i'll let u know how i get on.
Click to expand...
Click to collapse
Thanks heaps for your response, i also bough mine off ebay and have also flashed it many times. tho i have managed to restore a stock rom and the stock spl so i think i should be right for warranties.. only thing that could let me down is cracks in case they could say its been damaged by myself and make me pay for it. i sure hope not. let me no how u go. i emailed them and they have told me to hard reset which i have and they said to ring them... il wait to hear back from u before i reing them tho..
i dunno if my invoice will be ok for warranty either its a shipping invoice from DHL and doesnt have the IMEI no. on it anywhere as far as i can tell. i have emailed the ebay store i bought it off (personal Digital) to see if i can get a propper invoice but have had no response...
best of luck with yours. let me no what they say

bit late.
elo quick reply sorry i took so long, sent it back. SE customer service was a great experience for me. dare i say it, didnt need a receipt or any proof of purchase and just sent the phone. no rear casing, no memory card, no battery, they completely fixed the screen problem and replaced my shiny chromed bit of the phone cus it had a scratch on and i got it back it a yellow sony ericsson box saying "i love reunions" on it. overall a great service, considering what problems other have had.. go get an X2 or a X10 snapdragon mate take care - b

Related

Tmobile UK warranty return – MDA Varo 3

I had a weird problem last week whereby my screen froze. Carried out hard and soft reset and then a factory reset (2*soft keys and reset button).
Once factory reset, I had the problem when your device boots up and you need to tap the screen to set the device up and the screen would not respond to any taps.
A couple of days later (I had reverted back to my old Wizard), the phone came to life but acted strangely. Sometimes it was if the screen had been pressed 100’s of time in different places, and it scrolled through all the apps on the screen until I pressed the Sleep button.
Now it seems to work OK, but will randomly lock up. Also there is a faint line about 2 or 3 pixels wide all the way along the left hand side of the screen. So its looks as though the screen / digitiser is buggered.
Also the USB socket seems to be a bit cracked and does not look straight.
I was using Schap 2.3 and am worried if I hand it in to tmob to fix will they refuse due to the non-standard rom. I have read through the sticky above, but there only seems to be ROMs for the HTC and AT&T models.
Is it worth risking handing it in as is, or do I really need to revert back to the original set-up,a nyone in the UK had there Kasier fixed with a non-standard ROM?
Thanks
check link in my signature - i made some legal steps against t-**** UK, so dont worry, just go to the shop and ask them to carry out warranty repair, if it will be declined(it'll take about a month I guess) follow my steps. If U'll need any explanations....help just contact me thru PM, ICQ... I' be glad 2 hlp U and **** them again
i would also like a t-mobile rom to flash back if i ever need to send it back
there's a dumped original t-mobile rom available here so you can always flash it and then return the phone.
Hiya,
phsnake thanks for the PM.
The Tmobile ROM is here: http://forum.xda-developers.com/showthread.php?t=337066
warranty
i live in the netherlands ,and here you can do whatever you like with your tmobile phone, as long as it fits in the warranty, when you return it to the shop i change nothing and they say nothing. had a universal before and had to bring it back for 4 times, evry time with another rom... and no complaines.
mrky said:
i live in the netherlands ,and here you can do whatever you like with your tmobile phone, as long as it fits in the warranty, when you return it to the shop i change nothing and they say nothing. had a universal before and had to bring it back for 4 times, evry time with another rom... and no complaines.
Click to expand...
Click to collapse
This is England mate, they beat you and won't let you cry...
tekerleki said:
This is England mate, they beat you and won't let you cry...
Click to expand...
Click to collapse
LMFAO - So True tho

Major fault with my phone! Help!

Hi Guys
I appear to have developed a major fault with my S730!
My phone was ringing yesterday and i tried to pick the call up but when i pressed the green answer button nothing happened... I then went to try and get into my phone when i use the pad in the middle it trys to dial numbers, that is 5 and *! None of the keys work, even the slide out keyboard!
I wouldn't care but i just got the phone off ebay 2 days ago and it was working fine! I flashed it upto wm 6.1 with no problems and i was just getting used to the phone when this happens!
I've tried flashing it with various roms, i.e official one from the htc website and the original one from here
http://forum.xda-developers.com/showthread.php?t=383617
but still the same problem, when i turn the phone on, just after everythings loaded in a couple of keytones sound out like its entering a number but nothing happens on screen
Could the telephone call i picked up have caused this? It was an uknown caller... but i'm not sure if it was working before the call..
Is this something anyone can help with or am i going to have to take it to a repair shop? I don't want to spend anymore money on this if i can help it!
Many Thanks
Thedrivingmind
hi
this happned to me as well. Number keys just died and was left with one or two keys working. A short while after this the screen went white and stayed that way no matter what i did. Dont have any advise sorry. Iv sent my phone back.
Sent my phone back after speaking to HTC. Changed motherboard and some cable etc. Also changed the cracked casing. All ok now, looks new.

Screen goes black when I slide out keyboard

My Xperia is messed up....
Has NO damage... No water damage, hasnt been dropped, overheated or anything...
Last night I was going to respond to a text and slid out the keyboard and the screen went blue... okay...weird... slid it back, still blue. So I restarted it. Heard the "ding" for the power off button. Turned it off. Turned it back on. Started to respond again. Slid it out... No blue screen, just had black and white lines, then went black, but it would never come back to the regular screen.
I have NO idea what triggered this. NONE. I've had no problems with my phone whatsoever.
What I've dont to try and fix it:
-Turn it on and off (obviously, to get the screen back on)
-battery pull
-sim pull
-hard reset
I bought the phone off of EBay. Has no warranty. I got a warranty with Squaretrade for my fiance's cell phone and when he needed to make a claim (it would power off when it was clammed shut...no damage to it. Also you couldnt hear out of the phone at all)) they said they couldnt do anything. I decided that was worthless and that I'm not going to get a warranty with them. Smart move not getting one period, but Ive had bad expierences with them anyways...
What else can I do? I'm @ a total loss... I don't know what else I can do since I've dont the hard reset. I'm trying to avoid taking it to a cell phone repair place b/c I have a hard time trusing people with electronics now (long story) unless I know you.
Thanks for reading and helping if you can!!
​
Erinc2005 said:
My Xperia is messed up....
Has NO damage... No water damage, hasnt been dropped, overheated or anything...
Last night I was going to respond to a text and slid out the keyboard and the screen went blue... okay...weird... slid it back, still blue. So I restarted it. Heard the "ding" for the power off button. Turned it off. Turned it back on. Started to respond again. Slid it out... No blue screen, just had black and white lines, then went black, but it would never come back to the regular screen.
I have NO idea what triggered this. NONE. I've had no problems with my phone whatsoever.
What I've dont to try and fix it:
-Turn it on and off (obviously, to get the screen back on)
-battery pull
-sim pull
-hard reset
I bought the phone off of EBay. Has no warranty. I got a warranty with Squaretrade for my fiance's cell phone and when he needed to make a claim (it would power off when it was clammed shut...no damage to it. Also you couldnt hear out of the phone at all)) they said they couldnt do anything. I decided that was worthless and that I'm not going to get a warranty with them. Smart move not getting one period, but Ive had bad expierences with them anyways...
What else can I do? I'm @ a total loss... I don't know what else I can do since I've dont the hard reset. I'm trying to avoid taking it to a cell phone repair place b/c I have a hard time trusing people with electronics now (long story) unless I know you.
Thanks for reading and helping if you can!!
​
Click to expand...
Click to collapse
Search the forum?
All I can find is if the screen is already dead or whatnot....I've already searched before I posted. I didnt want to post a worthless thread.
how long have you own the phone..?
and what rom do you use?...
Arju007 said:
how long have you own the phone..?
and what rom do you use?...
Click to expand...
Click to collapse
Since about March of this year, and ROM--WM 6.1
Go to the service centre and maybe ask them to quote a price, i had this problem
dadeadman said:
Go to the service centre and maybe ask them to quote a price, i had this problem
Click to expand...
Click to collapse
Did yours just happen for no reason?...Out of the blue?
I have this problem on one of mine also....it appears the flexribbon has gone bad...lcd is good....but when the keyboard slides out the screen goes black...tried another board and lcd in the phone problem still persists...this only leaves the ribbon as the culprit.
Regards,
WC
Wild Child said:
I have this problem on one of mine also....it appears the flexribbon has gone bad...lcd is good....but when the keyboard slides out the screen goes black...tried another board and lcd in the phone problem still persists...this only leaves the ribbon as the culprit.
Regards,
WC
Click to expand...
Click to collapse
Ill be sure to tell the people @ the service center what the problem could be. That helps alot. Upsets me that I had to do a hard reset for no reason and mess my phone all up, oh well!
Erinc2005 said:
Did yours just happen for no reason?...Out of the blue?
Click to expand...
Click to collapse
Yup out of the blue
same problem here wildchild is correct its the rigid flex ribbon. unfortunately it will take a month before the parts arrive since its not readily available at Sony Ericsson service centers...
Unfortunately i just got this problem yesterday.
Suddenly, when i slide out the keyboard, screen fades and goes black.
When i slide it back screen is still on but black.
To bring it back i just click power button twice to put it to sleep and wake it up again. I assume this is the same problem and the ribbon cable is loose, correct ??
I was thinking of following one of the disassembly vids to try and open it and make sure the cable is connected correctly.
What do you guys think ? Give it a shot or too risky?
I am not sure if the ribbon cable is damaged and am assuming its just loose because the screen works fine without the keyboard out.
Any advice would be appreciated.
P.S - had the xperia 3 weeks now, bought it used (about 6 months) with no warranty, Its X1i running Energyrom 3.0 (05/08) build.
A month?? Man, that's a long time... geeee wiz. I asked them asn they said about 7-10 busimess days, so we will see... but I trust it'll be about a month since you said they don't have the parts. I shipped it off Friday, put insurance on it, and said a prayer. I hate my Quickfire, its my backup phone... HATE, LOATHE.... DIEEEEE lol.
Ive been searching for other phones to replace this one if i continue to have other problems... but i cant find one I like. i Love WM, the QWERTY, and touch. Felt like i was send my child off to school or something.​
I was actually able to find the flex ribbons on ebay took 6 days to get them from china, bought two of them since I have 2 sitting here with the same exact issue....they were about 60 dollars a piece and are here already...will report back after I repair the phones....
Regards,
WC
hey man.. i got the same thing happened to my phone also.. slice keyboard out screen gose black... but phone is still running... why dont chu try the black card in ur box... give them a ring they should help u out... i bought my from ebay also... but lucky is a x1a so in melb which telstra sale it... check urs if is a x1a or not.. it should come with a warranty for 12 months... hope this can help...
I have this also, my pghone is 5 months old. Senrt it away and they didnt have parts. After 3 weeks Sony sent an exchange unit. Opened up the box but the exchange unit is broken! The optical pad doesnt work at all and when I make calls no one can hear me at all..
I had exactly the same problem, besides the regulary cracks
So ive send it in, and a week later ill got a new one. Even with a second battery lol.
The flex cable fixed my issue....so to confirm this is the issue....repaired mine this evening, working perfect, abit tricky to get it all apart but is doable....
Regards,
WC
I got my phone back from Sony on the 9th. They said there was a loose part. I sent it off on Aug 28, and got there on Sept 2, so it didnt take long at all like I thought it would. I was so tired of the other phone. Sad when a phone runs your life haha.
That was such a nice day...went and got fitted for contacts for the first time as well as a getting a new vision rx, came home with perfect vision and what was on my door step, my beloved X1i. I smiled sooooo big. I didnt expect it for a month! They said it should be 7-10 days at the service center though when I called them.
It was still under factory warranty, so I did'nt have to pay for the repair, but I sure would have paid if I had to... lol.
sigh having the same problem now
i used to be excited to put my treo 750 to sleep before when i changed to x1. but apparently i keep taking it out of the box again everytime i have to get my x1 repaired
i just got it back 2 weeks ago when i got fed up with the keyboard button problem.
now it seems i have to bring it back once again since the screen goes blank on me when i slide out the keyboard
hopefully they can fix it on the spot, maybe just a loose connection as compared to a broken ribbon.
was hoping to use the GPS when i go out of the country, paid and got the needed maps already. but i have only a week before i leave. hopefully itll get fixed by then

Hd losing screen alignament?

Hi
i have dutty's holly r0 sense 2.1. i've been using it for a while now, since it appeared, no problems. but a few days ago i noticed that the scrren alignament wasnt so good, but i didnt think it was a big deal, it was not such a big error. today i opened my phone trying to make a call and the error was of about 3 cm. i mean, to press start, i had to touch under the clock!!
and i couldnt get into any problems because the buttons in the lower side of the screen could not be pressed
i could not even make a backup of the phone
i hardresetted, but it didnt solve anything. i flashed duttys r14 and same problem, i almost thought it is dead
i flashed then an original rom, first it worked, then the error started to appear again
i did a screen alignament and now it seems to be ok?
has anyone encountered this problem before? is my hd dying?
thx
Got the same problem here. Looks like the screen connection is buggy. its gonna have to be send in for repairs
you mean hardware? ( i dont have warranty anymore
for nintendo ds you can try cleaning the screen near borders with a teethbrush . it should be a solution! try
what do you mean clean it with a toothbrush?? it isnt dirty (
I had the same problem, but only after i dropped the phone on the street a few times. I hard-resert it a few times, it would work shortly then not respond or respond with 2-3cm wrong press. Cpuldnt even calibrate the screen after reset.
I sent it back to HTC under warranty, and they changed the screen, bazel, front facia and god knows what else. It was all new apart from back plastic cover.

G1 Cant Load Bootloader - Blank Screen / Can get into Recovery

ok heres my problem. happened about 7+ days ago... well i took it off my computer charger and the screen was messed up when it was closed but when i opened it "Flipping keyboard out" the screen worked fine... so posted on here i had this issue... I at first thought it was a battary problem so i purchased 3700 MaH Tripple life battary... once i got it 2 days ago same problem yet worse.... so heres how it looks
~Turn On Phone
-No T-Mobile Screen Showing
-once Rom Loads it shows yet its Fuzzy like its missing pixels but cant be the problem because i never dropped it.
~Rom Loads
-Screen Still Fuzzy or Scribbly if that helps... can do some basic functions can mount it when I hibernate it and turn screen back on... but doesnt do much
From there tried going into BootLoader "Camera+Power"
Took out battery a few Times Placed it back in
bootloader will come up with backlight but thats it so its a black screen... cant make any Functions.
I can however get into Recovery Mode... yet it looks Fuzzy aswell...soo
what Im asking all of you guru's is... "is my phone bricked..."
Running SuperBad CM5 1.2.5 Test 4 currently not sure if i installed Danger SPL and I cant Check... i had the radio 2.23.02 etc... please reply dont wanna spend 150$ for a new g1... when there could possibly be hope
*Bumping* i had to bump my last like this aswell... Moving out of state in 7 days so Kinda wanna Fix this issue a little Faster Can anyone take a Look Into This
You're phone is not bricked. Sounds hardware, though, not software. You can either warranty if you still have one, or open it up and make sure all cables are securely connected. If both of these fail, you're in the market for a new G1.
ok so what kinda screw driver do i need lol.. i know sounds n00by i used a eyeglass one that seems to be no help... looks like a allen wrench..?
You're going to void the warranty by opening it. Recovering your phone back to stock and sending it in will most likely get you a replacement if you're still under warranty. If you want to disassemble it, you can try this video hxxp://youtube.com/watch?v=3PdhXx3g9nU just replace hxxp with http.
I've replaced my phone twice, and each time I get another they extended my warranty. I've had it since Nov 08 and my warranty is still good for that reason. You might wanna check if your warranty is still good before opening it.
It does sound hardware related but since you can get to recovery can you try a wipe and see if that will do any good.

Categories

Resources