I was trying to get a new hero rom and it required a different radio so I flashed it and while it was installing it brang me into a screen with a white box and a yellow arrow pointing down to the phone..Its been there for over 20 minutes, I tried to take out the battery and putting it back in it still goes back to that screen!! What should I do!?
Encatsu said:
I was trying to get a new hero rom and it required a different radio so I flashed it and while it was installing it brang me into a screen with a white box and a yellow arrow pointing down to the phone..Its been there for over 20 minutes, I tried to take out the battery and putting it back in it still goes back to that screen!! What should I do!?
Click to expand...
Click to collapse
Yeah if it's stuck on the screen.. you're skrewed.
What do you mean?! I dont wanna lose my phone it cost so much damn money and I cant get another one for so long! Theres no way to fix this ;[!?
there are only 2 radios for the g1 at this time. one of them starts with a one, and the other is the 2.22.19.26I that is required to run the new spl. if there is a link to this rom, and it is the dream forum i would like too see it. if it is not in the dream forums then you should've known better than to flash something to your phone that was not made for it or tested for it. Twisted bricked one of his phones flashing a hero radio.
I hope you still have insurance
http://android.modaco.com/content/h...hero-roms-radios-in-update-zip-format/#entry0
Someone please help!!!!!!!!
Is my phone really broken? Like ill never ever be able to use it again? Is there any way to fix this? Someone told me to press Alt-L because the box with arrows pointing at the screen is the recovery mode screen but when I press Alt-L nothing happens
Those are combined radio and ROMs for the Hero, not Hero ported to the Dream. At the top in big red letters it says:
DO NOT FLASH THESE ON ANYTHING EXCEPT A HERO!
Click to expand...
Click to collapse
So you flashed a radio not written for your device. Yes, it's a brick, you deserve a brick for completely ignoring the warnings...
I would say take it back to tmo, but as it's not a full brick, but a radio brick, they will know it's not an over the air update that caused it.
What do I tell t-mobile? I bought my phone on ebay..I dont even know if it has insurance or anything and I do not use a data-plan im using a t-mobile prepaid sim.. theres noway for me to fix this?
call HTC and talk to them, they will fix it on your dime. Basically you call them, they will tell you there is a "$29 or less triage fee", and give you an RMA number. Basically what they are saying is, without your approval, the charge to look at it will be less than $29. That includes shipping back to you. I would think a reflash would be a fairly cheap procedure. I have used HTC for repairs before and they really went over and above for me.
Encatsu said:
What do I tell t-mobile? I bought my phone on ebay..I dont even know if it has insurance or anything and I do not use a data-plan im using a t-mobile prepaid sim.. theres noway for me to fix this?
Click to expand...
Click to collapse
Oh, you're not a tmo customer....then they won't replace it for you. Only if you bought it from them. Enjoy your brick.
Theres nothing that I can do to fix a radio brick!?
here is the contact info for HTC-Tmobile repairs
1-888-356-2375 [email protected]
this is getting a bit old, NO, there is no fix for what you did other than sending it in for repair. Nobody but HTC has the ability to fix your type of brick as of right now.
Ok..can you tell me what I should tell them? My phone is rooted, doesnt that mean they wont accept it?
Worst thing you can do is tell them the phone is rooted. If you've got a data plan and everything with T-Mobile, tell them that you installed an OTA update and that this problem happened.
Last time I had a brick, that's what I told HTC. They fixed it for free, all I had to pay for was the shipping.
I do not have a data plan though..thats the thing im used t-mobile prepaid, so your saying not to tell them that my phone is rooted? Wont they know though?
No, they can't tell. If you don't have a data plan with them, they won't help you. That's what they did to me since I just have a regular plan.
This is when you go to HTC. Find their support number on their website, and call them. They'll give you the address to send it to, and they'll repair it for 1-2 weeks. They pay for return shipping.
Also, tell them that there was an OTA update, you pressed "ok", and after that the phone would not reboot. DO NOT tell them anything related to you rooting it, flashing, etc.
Ok thanks... so since I dont have a data plan they wont help me fix it? I sent them an email anyways
No, but you can give them a call and see what they say.
I just know from experience that they've turned people down as well as myself in the past.
Encatsu said:
Theres nothing that I can do to fix a radio brick!?
Click to expand...
Click to collapse
That's why they call it a brick
i bought a phone off a craigslist that wouldnt get signal and they replaced it with no problem just tell them youve nad it over two weeks
Related
Well i officially have a BRICK PHONE . I tried to downgrade the ROM and now my phone will not even power up. Its not even coming up. Even with a wall charger the phone will not boot up. ITs just a brick now. Does anyone knowif there is any hope or should just use it as a door stopper.
WOW 49 views and no replies. Some one please help. Should i send it to HTC since my warranty is voided. If i should anyone know a HTC support center in the US.
Yes, there is one HTC support center located in Houston.
You can send them email
[email protected]
or call them
1-888-356-2375
(They answer as Tmobile customer care, but are actually a division of HTC).
HTC America
5950 Corporate Dr
Houston, TX 77036
888 482-8725
Hope this helps and wish you luck.
gambino said:
Well i officially have a BRICK PHONE . I tried to downgrade the ROM and now my phone will not even power up. Its not even coming up. Even with a wall charger the phone will not boot up. ITs just a brick now. Does anyone knowif there is any hope or should just use it as a door stopper.
Click to expand...
Click to collapse
I've had an experience when flashing my phone where during the flashing process the battery gets sufficiently depleted that it won't turn on after the flash completes. During the flash process, the battery does not charge, and the reading and writing to flash consumes more power than normal operation.
When the Wizard battery gets depleted, it will not take a charge without some serious effort. I would plug it in to the charger and leave it for at least half an hour. Then, with the power adapter still connected, attempt several resets using the soft reset button. There was a time when I had to do this several dozen times before it "took" and was revived.
You can confirm whether it's a battery problem by trying another battery. Perhaps you can stop by your carrier's retail store and ask to try a battery. If it powers up, then tell them your battery went bad (not unusual) and they may replace it for free.
Thanks for the advise, i ll try that. I knew i could get some help from this forum thanks again guys.
went to the tmobile store tried a new battery it still wont come on. I guess have to call HTC on monday. Might have fried te phone.
Called HTC support and they do not support the xda mini s. Anybody have a suggestions or any third party vendors who can help fix this phone. Please advise.
WOW 400 views and no inputs
gambino said:
WOW 49 views and no replies. Some one please help. Should i send it to HTC since my warranty is voided. If i should anyone know a HTC support center in the US.
Click to expand...
Click to collapse
gambino said:
WOW 400 views and no inputs
Click to expand...
Click to collapse
Maybe if you weren't so sarky people might want to help...some more info might be good. What bootloader from / to and why? Does a computer recognise and install it, what happens when you run a rom update etc etc.
If you have destroyed the bootloader you will need to use JTAG to reflash it and this is not something you can do at home with your own PC so you may have to pay a service centre to correct it.
Richard
I was not trying to be sarky about it. I just need help. I downgraded the ROM from the 2.21 version to 1.X version. After the downgraded the phone booted up and it got stuck at the initail ROM screen. I tried reseting it a couple of time and it kept coming up and it gets stuck from on the ROM boot up screen. So i took the battery out and after i put it back in its not even coming up. There is absolutely no power. Im willing to send it any service center i just need info on where to send it to . HTCUSAINC says they do not support 02 devices. Thanks for at least responding to my thread.
gambino said:
I was not trying to be sarky about it. I just need help. I downgraded the ROM from the 2.21 version to 1.X version. After the downgraded the phone booted up and it got stuck at the initail ROM screen. I tried reseting it a couple of time and it kept coming up and it gets stuck from on the ROM boot up screen. So i took the battery out and after i put it back in its not even coming up. There is absolutely no power. Im willing to send it any service center i just need info on where to send it to . HTCUSAINC says they do not support 02 devices. Thanks for at least responding to my thread.
Click to expand...
Click to collapse
HTC USA probably say that because they are contractually obliged to.
fluffcat1 said:
If you have destroyed the bootloader you will need to use JTAG to reflash it and this is not something you can do at home with your own PC so you may have to pay a service centre to correct it.
Richard
Click to expand...
Click to collapse
OK, who are i-mate's service agent in the US? Ring them. Explain you know how they don't service the XDA mini s, but it's a JAMin or whatever, and you're over from the UK where you work etc so can't send it back to o2 immediatley, a rom upgrade has gone wrong and you've corrupted the bootloader, you have downloaded the rom files and will strip the phone to the circuitboard if they would be so kind as to flash your rom file on it via JTAG if you made a donation to the charity of their choice etc etc.
So make it out that they have to do little work other than plug the JTAG onto the board and click 'ok' and you may get away with it.
If they do go for it, strip the phone, send the extracted rom files on CDr, thank your lucky stars and don't do it again. If they don't go for it, try the next HTC device service agent you can find until someone does.
Although people have JTAG equipment outside HTC the contact points are not labelled / listed in the service manual so you need them or their authorised agents to be able to do this.
Richard
Thanks for the advice you have been a great help im going to look for a Imate service center in the US. thanks again . Has anyone ever had any work done by the pocketpctechs.com please advise
gambino said:
Thanks for the advice you have been a great help im going to look for a Imate service center in the US. thanks again . Has anyone ever had any work done by the pocketpctechs.com please advise
Click to expand...
Click to collapse
I don't know if PPCTechs have JTAG capability for wizard. Ring them and ask. If they say '"huh? all our boxes have tags on them sir" or similar walk away...
You need someone that not only has a JTAG flash kit but also knows where the testpoints are on the wizard board. I don't sadly :-(
And I really would offer to strip the board down before sending - that's an hours' labour in some places!....
Richard
Thanks you are being such a great help.Wow its getting even closer to a brick phone huh.Well im still looking i have no idea where to find a repair center for this o2 xda mini s.Ill try club imate like u said in earlier.thanks again. i owe u one
gambino said:
Thanks you are being such a great help.Wow its getting even closer to a brick phone huh.Well im still looking i have no idea where to find a repair center for this o2 xda mini s.Ill try club imate like u said in earlier.thanks again. i owe u one
Click to expand...
Click to collapse
Unless you have a specific reason not to send the device back to o2 why not ring the UK XDA helpline for a quote? They do out-of-warranty repairs. +44 808 100 3427
If you are the original purchaser the warranty should still be valid - just don't mention you tried to flash it, says it stopped working.
Shipping insured to the UK should be no more than $25.
Richard.
I might just have to do that . It was a gift , but i know want the person to know that i tried to flash the phone. But at this point ill rather send it back to O2, than go thru all this stuff. Thank you soo much for ur inputs.
fluffcat1 said:
gambino said:
WOW 49 views and no replies. Some one please help. Should i send it to HTC since my warranty is voided. If i should anyone know a HTC support center in the US.
Click to expand...
Click to collapse
gambino said:
WOW 400 views and no inputs
Click to expand...
Click to collapse
Maybe if you weren't so sarky people might want to help...some more info might be good. What bootloader from / to and why? Does a computer recognise and install it, what happens when you run a rom update etc etc.
If you have destroyed the bootloader you will need to use JTAG to reflash it and this is not something you can do at home with your own PC so you may have to pay a service centre to correct it.
Richard
Click to expand...
Click to collapse
Hello Richard!
Could you please tell me more about JTAG? What does JTAG stand for and what JTAG can do. Its unlucky that now i have a dead O2 MiniS like Gambino because of doing the same thing he did (downgrade ROM). Will my phone become alive if i change the Flash ROM Chip?
BR
yes its unfortunate . I was trying to downgrade the rom. Whats exactly happened to yours. Has anyone else haad this problem and if you did were u able to revive it.
gambino said:
yes its unfortunate . I was trying to downgrade the rom. Whats exactly happened to yours. Has anyone else haad this problem and if you did were u able to revive it.
Click to expand...
Click to collapse
I did use the newromupdateutility_wizard_noid.exe with custom ROM (Button's) to flash my O2 Mini S (it was with German ROM 2.21 and i wanted to downgrade ROM in order to unlock CID and reflash with English ROM). The process went Ok and when the phone restarted i got
IPL 1.0. xx
SPL 2.21.xx
OS 1.54xx
and a boot screen with a glass of beer !!!!
Then the phone hang up, i think because of incompatible SPL and OS
I took out the battery trying to get into bootloader and reflash with another ROM but the phone did not power on. Now its totally a DEAD BRICK.
yup thats the same thing that happened to me. Anybody else have any input if this ever happened to them
Hello people... I read all the stuff here and I start to:
1. install Hard SPL 3.56 from here http://forum.xda-developers.com/showthread.php?t=396922 all went ok
2. I've proceed to Security Unlock from here http://forum.xda-developers.com/showthread.php?t=361236 all went ok
3. I flash Dutty's rom and latest radio - all went ok
with a minor problem 3G HSDPA and Video Call stopped working. I read from the net that many people had this problem and the way to resolve is to send back to warranty (the phone worked with 3g until I flash and unlock him).
4. I read and proceed like here http://forum.xda-developers.com/showthread.php?t=335568 but phone show on three screen HardSPL 3.56
Now I download the original rom from here http://www.htc.com/www/SupportDownload.aspx?p_id=13&cat=2&dl_id=21 and flash him, I proceed to relock from here http://forum.xda-developers.com/showthread.php?t=361236 all went ok, but in the three screen I have : KAIS130 on first line, SPL-3.28.0000 in the second and CPLD-8 in the last line.
My question is: CAN I SEND HIM NOW FOR WARRANY RETURN NOW ?
Zaf said:
Hello people... I read all the stuff here and I start to:
1. install Hard SPL 3.56 from here http://forum.xda-developers.com/showthread.php?t=396922 all went ok
2. I've proceed to Security Unlock from here http://forum.xda-developers.com/showthread.php?t=361236 all went ok
3. I flash Dutty's rom and latest radio - all went ok
with a minor problem 3G HSDPA and Video Call stopped working. I read from the net that many people had this problem and the way to resolve is to send back to warranty (the phone worked with 3g until I flash and unlock him).
4. I read and proceed like here http://forum.xda-developers.com/showthread.php?t=335568 but phone show on three screen HardSPL 3.56
Now I download the original rom from here http://www.htc.com/www/SupportDownload.aspx?p_id=13&cat=2&dl_id=21 and flash him, I proceed to relock from here http://forum.xda-developers.com/showthread.php?t=361236 all went ok, but in the three screen I have : KAIS130 on first line, SPL-3.28.0000 in the second and CPLD-8 in the last line.
My question is: CAN I SEND HIM NOW FOR WARRANY RETURN NOW ?
Click to expand...
Click to collapse
honestly, i dont think they care what the spl is as lng as the rom is the default rom. ive sent mine back for warranty by just flashing the stock at&t rom and they didnt even check the spl
This should have been posted under the existing thread for returning devices to their original state for warranty.
Short answer: Yes.
Thank you for your answer. Tomorrow I'll send the HTC TYTN II to the warranty return.
Not to sound funny...but I would smash it. lol I know it sounds like I'm being a smart ass, but I would.
Or what I have been told to, from someone tha works in an AT&T store.
"Just tell them you dropped it in a lake and you dont have it to return it."
Just make sure you have the phone turned off when you do that. They send a test out to that phone.
zz_3.14_zz said:
Not to sound funny...but I would smash it. lol I know it sounds like I'm being a smart ass, but I would.
Or what I have been told to, from someone tha works in an AT&T store.
"Just tell them you dropped it in a lake and you dont have it to return it."
Just make sure you have the phone turned off when you do that. They send a test out to that phone.
Click to expand...
Click to collapse
Until he mentions that water came into contact with the phone... Please think before offering ridiculous advice.
zz_3.14_zz said:
Not to sound funny...but I would smash it. lol I know it sounds like I'm being a smart ass, but I would.
Or what I have been told to, from someone tha works in an AT&T store.
"Just tell them you dropped it in a lake and you dont have it to return it."
Just make sure you have the phone turned off when you do that. They send a test out to that phone.
Click to expand...
Click to collapse
warranty DOES NOT include lost phone, unless you are suggesting sending back a water dripping phone for them to fix
NotATreoFan said:
Until he mentions that water came into contact with the phone... Please think before offering ridiculous advice.
Click to expand...
Click to collapse
Eat me.
This is what I was told by a customer service representative of AT&T.
Please read before you quote and call someone out.
Zaf - you are fine you can take your phone back - best luck
mbarvian - hello ... some technicians are weirdos they dont look at SPL but some of them they particularly look for changes in its properties i was in my agnet last saturday and apparently all technicians now must validate ROM and SPL before taking the repair request! they just look for a reason to void our warranties... so it is recommended we revert our spls before going to agnets
zz_3.14_zz said:
Eat me.
This is what I was told by a customer service representative of AT&T.
Please read before you quote and call someone out.
Click to expand...
Click to collapse
Hey man... take it easy. I'm not trying to offend anyone here. You need to be a little more comical when suggesting someone drop their phone in water in order to facilitate getting a replacement device.
Now, speaking as someone who has been through 15+ warranty exchanges with AT&T/Cingular over the last 3 years, I'm gonna have to call BS on your original statement. One of the first things a representative asks you on the phone is: "Take a look under the battery. Is there a pink strip anywhere in the area?"
Here in romania they not change or repair your phone if you drop it, lose, steal, make underwater photos or whaever other stuuf like that.
They change or repair if you have problems without harm him.
NotATreoFan said:
Hey man... take it easy. I'm not trying to offend anyone here. You need to be a little more comical when suggesting someone drop their phone in water in order to facilitate getting a replacement device.
Now, speaking as someone who has been through 15+ warranty exchanges with AT&T/Cingular over the last 3 years, I'm gonna have to call BS on your original statement. One of the first things a representative asks you on the phone is: "Take a look under the battery. Is there a pink strip anywhere in the area?"
Click to expand...
Click to collapse
lol Its cool bro. My B for going off. I thought i was putting a bit of comical spin on it. But the interwebs doesn't convey that very well.
Oh, and dude, thats a LOT of phones in 3 years. lol. I swear on my life the guy at the store told me to just tell them that its at the bottom of a lake and make sure the phone is tuned off. This way you dont have to turn in the phone. The reason the guy told me this is because I wanted to get a new battery for my smt5600 and it was going to cost more than the phone itself. Thats what they told me to do. So I dunno.
Anyway, im cool. I have no beef with you....that is unless you're going to bring some mashed potatoes and gravy...Oh, and tell me about this 'pink strip'. I've never heard of such a thing...llol I even pulled my battery to see if there was something there. Is it to tell if the phone go wet or somethng?
zz_3.14_zz said:
lol Its cool bro. My B for going off. I thought i was putting a bit of comical spin on it. But the interwebs doesn't convey that very well.
Oh, and dude, thats a LOT of phones in 3 years. lol. I swear on my life the guy at the store told me to just tell them that its at the bottom of a lake and make sure the phone is tuned off. This way you dont have to turn in the phone. The reason the guy told me this is because I wanted to get a new battery for my smt5600 and it was going to cost more than the phone itself. Thats what they told me to do. So I dunno.
Anyway, im cool. I have no beef with you....that is unless you're going to bring some mashed potatoes and gravy...Oh, and tell me about this 'pink strip'. I've never heard of such a thing...llol I even pulled my battery to see if there was something there. Is it to tell if the phone go wet or somethng?
Click to expand...
Click to collapse
There is a white strip under the battery of all AT&T phones. It turns pink if exposed to water/moisture. The reps will try to trick people into admitting there is a pink strip because they don't mention that it's normally white. I always cut them off and say "no the phone has not gotten wet", before they can even finish the question.
Do you carry insurance on your phones? If so, then it doesn't matter what happens to it, they'll still replace it.
NotATreoFan said:
There is a white strip under the battery of all AT&T phones. It turns pink if exposed to water/moisture. The reps will try to trick people into admitting there is a pink strip because they don't mention that it's normally white. I always cut them off and say "no the phone has not gotten wet", before they can even finish the question.
Do you carry insurance on your phones? If so, then it doesn't matter what happens to it, they'll still replace it.
Click to expand...
Click to collapse
Yes I do. Well, my tilt anyway. lol and Now I see what you're talking about with that white strip. It looks like a little piece of tape. lol thats funny, I'll have to remember that.
jahrami said:
Zaf - you are fine you can take your phone back - best luck
mbarvian - hello ... some technicians are weirdos they dont look at SPL but some of them they particularly look for changes in its properties i was in my agnet last saturday and apparently all technicians now must validate ROM and SPL before taking the repair request! they just look for a reason to void our warranties... so it is recommended we revert our spls before going to agnets
Click to expand...
Click to collapse
I will most likely send my phone back with a changed spl. My micro usb pin must be damaged since it will no longer be recognized by computers. There is no real way to revert back to normal, just the stock rom... and then reflash and take the battery out half way. I am hoping someone can verify this is no problem in the U.S. ? Thanks
G1 Bricked? or not I think Yes...have you Solution for me
hi, i'm new on this forum
G1 Bricked? or not I think Yes...have you Solution for Me?
no fastboot access
no recovery access
press home and power nothing
press camera and power nothing
logo t-mobile stay on the screen
when i press scroll and power blue led mode appear
i have flash my phone many times and no problem
to day big problem, after flash my radio 1.5 for a radio 1.0, because problem with wireless connection, and Now after the reboot my phone no respond
do you have any idee for my problem
perhaps: goldcard solution or.....???
Please thank's for help
Sorry but I think your phone is bricked =[ Try calling T-mobile and tell them you dropped your phone and broke it. (You might actually want to do this, lol) They'll send you a replacement if you still have the warranty
alritewhadeva said:
Sorry but I think your phone is bricked =[ Try calling T-mobile and tell them you dropped your phone and broke it. (You might actually want to do this, lol) They'll send you a replacement if you still have the warranty
Click to expand...
Click to collapse
thanks you for your rapid ask, but i sure , exist a solution for the brick.
my phoneis not guaranteed because I bought it used
SNIFFF
There's no current solution for a brick. A brick is a brick and you're done. Sorry
I had the same issued as you are having i was also stuck on the t-mobile logo screen because of the radio update, and yes my phone got brick. but since i had insurance on the phone i took it to my local t-mobile made up some excuse that my phone stop working and they gave me a brand new one in store for free. gotta love the extra at 5 dollars you pay for insurance saved me from buying a new one lol.
Yup, you've got a brick. Most common brick actually, downgrading radio 9/10 times seems to leed to a brick. Currently there are no working fixes. There are rumors that either a serial->USB cable might help fix a brick or wiring up a jtag setup. There's info about both on the interwebs but neither has been proven to work on the dream yet afaik.
Here is my question. What were you doing before the brick happened? By chance did you install the special spl?
alritewhadeva said:
Sorry but I think your phone is bricked =[ Try calling T-mobile and tell them you dropped your phone and broke it. (You might actually want to do this, lol) They'll send you a replacement if you still have the warranty
Click to expand...
Click to collapse
This is horeible advice you never want to tell them you droped the phone, that's not covered under warranty. Just tell them the phone won't boot. But yeah sound like your phone is fubar.
speoples20 said:
This is horeible advice you never want to tell them you droped the phone, that's not covered under warranty. Just tell them the phone won't boot. But yeah sound like your phone is fubar.
Click to expand...
Click to collapse
How is it bad advice? Hardware problems are covered by warranty, software are not. the brick is a SOFTWARE problem. T-Mobile does not give replacement g1s that are screwed up because of something you installed that wasn't issued by T-Mobile themself. If you tell them you dropped it , its a HARDWARE problem and they provide replacements...
alritewhadeva said:
How is it bad advice? Hardware problems are covered by warranty, software are not. the brick is a SOFTWARE problem. T-Mobile does not give replacement g1s that are screwed up because of something you installed that wasn't issued by T-Mobile themself. If you tell them you dropped it , its a HARDWARE problem and they provide replacements...
Click to expand...
Click to collapse
Telling them you dropped the phone and it no longer boots is your problem and they will say so. "Was it working before you dropped it?" Yes it was "Then it soulds like when "YOU" dropped the phone you messed it up" Hope you have the phone insurance that's the only way you are most likely going to get a new one but it's going to cost you.
While it's a software problem if you drop the phone and break it they do not have to replace it.
cidica said:
Telling them you dropped the phone and it no longer boots is your problem and they will say so. "Was it working before you dropped it?" Yes it was "Then it soulds like when "YOU" dropped the phone you messed it up" Hope you have the phone insurance that's the only way you are most likely going to get a new one but it's going to cost you.
While it's a software problem if you drop the phone and break it they do not have to replace it.
Click to expand...
Click to collapse
Oh god, fine then. You come up with a better story and post back I don't understand your last sentence...In the official tmobile g1 forums they state that they are not responsible for anything you do software wise to your phone ( root, ROMs, spl, brick, etc..)
alritewhadeva said:
Oh god, fine then. You come up with a better story and post back I don't understand your last sentence...In the official tmobile g1 forums they state that they are not responsible for anything you do software wise to your phone ( root, ROMs, spl, brick, etc..)
Click to expand...
Click to collapse
simple The OTA got to you for cupcake and you went to install it when the phone rebooted it was stuck at the G1 screen. they will walk you through a few steps and confirm it's messed up. At that point they will send you out a replacement. You do not have to say anything about it being rooted. I just did this for my friends moms phone. He messed it up I called and got her a replacement sent. Now if you are not a T-mo customer you are out of luck though which sucks :/
Hell I had to do this for 2 phones. 1 G1 and 1 Shadow this past week (both phones were modded by me/friend) Shadow was a true hardware issue though and not the mods fault though.
just tell them your phone wont boot up if you cant get to recovery or android screen neither can they on your phone so they will never know what u did to it
cidica said:
simple The OTA got to you for cupcake and you went to install it when the phone rebooted it was stuck at the G1 screen. they will walk you through a few steps and confirm it's messed up. At that point they will send you out a replacement. You do not have to say anything about it being rooted. I just did this for my friends moms phone. He messed it up I called and got her a replacement sent. Now if you are not a T-mo customer you are out of luck though which sucks :/
Hell I had to do this for 2 phones. 1 G1 and 1 Shadow this past week (both phones were modded by me/friend) Shadow was a true hardware issue though and not the mods fault though.
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Lol okay then. Still think that if you report a hardware issue like you broke it, T-Mobile will still replace it as long as you still have the 1 year warranty that came with it. Like Cyanogen's issue where his touchscreen was messedup. HARDWAREE issue and T-Mobile replaced it
alritewhadeva said:
Lol okay then. Still think that if you report a hardware issue like you broke it, T-Mobile will still replace it as long as you still have the 1 year warranty that came with it. Like Cyanogen's issue where his touchscreen was messedup. HARDWAREE issue and T-Mobile replaced it
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I work for T-mobile and telling them you broke the hardware on the phone is NOT covered under warranty. The manufacture's warranty only covers phone defects not people dropping their phone. A touch screen going out is an example of hardware covered under warranty. Software is covered under warranty as well and all you have to say is the phone won't boot past the G1 screen. Thats all you have to say.
All right. I rest my case then O mighty T-Mobile worker. No sarcasm haha.
Yeah its true, you do have to be careful if you plan on using the warranty route if its not totally legit, but then I suppose it differs depending on region. Over here in the UK it covers quite a few things like accidental dropping of the mobile, water damage etc. Which reminds me, I need to add my mobile to my monthly insurance policy...
The insurance isn't really worth it =/ Even if you claim it you still have to pay 130$ here in NY
Blimey... I pay £6/m (thanks to my credit card policies) instead of the usual £9/m that covers the mobile phone over accidental damage, theft, water damage, software damage etc. However if I do make a claim I think its £30-£40 for a replacement G1.
HELP! Is my g1 bricked?
After reading a few other thread I believe my g1 is bricked.
I was trying to install Superhero G3. After installing the radio provided in this thread:
http://androidcommunity.com/forums/f56/official-hero-g3-build-rom-18471/
My phone hung at the T-Mobile g1 boot logo.
I can't get into recovery or anything.
I bought the phone from craigslist, so I don't have a warranty or anything. My parents would kill me if they found out I have to buy myself a new phone.
PLEASE I hope there is something I can do to fix this.
Hi guys, I was wondering if any of you guys know how to fix this problem with the keyboard not working after sliding the screen completely open and I say completely open because when I open it half through the touch screen will work but only when the screen is completely open so I can use the keyboard is when it stops working. It also works when in landscape mode but the device has to be closed otherwise it's not working. Any help will be much appreciated and thank you in advance.
are you running a hero rom?
Yes I am but actually this happened before I flashed hero on the phone I first had this problem when the phone was on JF 1.51
dont know exactly what the problem might be but it sounds like a hardware issue, you should return it
I'm gonna just keep trying if after a week I can't get it fixed ill considered returning it. Is there an easy way to go factory/stock mode because if they find out my phone is rooted they're going to void any warranty the phone may have
airjay said:
I'm gonna just keep trying if after a week I can't get it fixed ill considered returning it. Is there an easy way to go factory/stock mode because if they find out my phone is rooted they're going to void any warranty the phone may have
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yes you can, there is a link in the stickies... ill post it here as well [HOW TO] UNROOT, get phone to STOCK firmware
also since we are on this topic, does anyone know if tmobile checks IMEI on warranty exchanges, or do they just see if the phone is up for warranty exchange still. i am wanting to swap my spare g1 with a new one since the speaker is out on it and some of the keys dont work, but i dont want to run into problems at tmobile. Thanks guys!
I had warranty devices shipped out to me, perhaps 20 times. They only asked me to confirm the IMEI, maybe 4 times, out of 20. Asurion on the other hand, has always asked to confirm the IMEI on all phone claims etc...
As far as them checking the IMEI in the warehouse once the Phone is returned, I have no idea. I have yet to return a phone whos IMEI's didnt match. Sorry.
Goodluck tho.
wilnotdie said:
I had warranty devices shipped out to me, perhaps 20 times. They only asked me to confirm the IMEI, maybe 4 times, out of 20. Asurion on the other hand, has always asked to confirm the IMEI on all phone claims etc...
As far as them checking the IMEI in the warehouse once the Phone is returned, I have no idea. I have yet to return a phone whos IMEI's didnt match. Sorry.
Goodluck tho.
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ok thanks! if anything, maybe i can just tell them my original phones IMEI and ship back the other haha
nah thats messed up, but it is clever!
I think I briked my G1 and I need help
I want to root and updte the ROM of my RC29 G1.
I downloaded these;
Cyanogens Recovery Image 1.4
Radio Image (ota-radio-2_22_19_26I.zip)
SPL (spl-signep.zip)
JesusFreke 1.5 ADP
JACHero 2.7.3
DrizzyDrake 2.5
I downloaded root.apk to my phone from http://www.androidactivity.com/root/root.apk
I did the step1 in this apk (downloaded DREAIMG.nbh)
Than I fastboot by camera+power button.. It installed the update flawless.. I reboot and opened the root.apk and did the step 2.
so I did everything flawless (partition etc.. )till putting the spl-signed.zip to sd card.. as i did this it and rebooted in recovery mode the phone stucked at T-Mobile G1 screen.
Nothing happens.. I tried to fastboot again, I put the DREAIMG.nbh to sd card and push the cam+power.. the phone is not fastbooting also!
What shoudl I do? Is there any way to resolve this problem?
Thanks
if you cannot get into recovery (home and power) or bootloader (camera and power) then you have a brick, no if's and's or but's. i hope you have a warranty and a good lie. if you can get into either recovery or bootloader then wipe and flash a rom or use fastboot to restore a nandroid. tell your provider that you got an your phone said something about an update and you hit ok and that it would not get past the g1 (or whatever your start up screen is). try and sound as dumb as possible, i.e. no mention of xda, brick, root, anything even remotely technical.
spl-signed.zip sounds a lot like the 1.33.2005 spl or "doom bringer" that is what bricked your phone, if it is bricked. did you flash the radio (2.22.19.26I) first? if not, then that is definitely what bricked your phone. if you already had the radio, then your phone is a just a cruel play of statistics.
Seems so.. I put the radio first.. in tutorial it says;
"Now that you partioned your card, place SPL file on your SD card, go into recovery mode and hit the option to apple any update. Let it complete and reboot. YOU WILL NOT BE ABLE TO get pass the G1 screen at this point. Pull the battery, delete the update on your SD card and NOW place the sd in a card reader and put the hero rom on it."
I exactly did this.. and it's still stucked on G1 screen.. I'm living in Turkey so no hope to bring the phone to a retailer or to service..
Just like david said if you can't get into recovery (home + power) or bootloader (cam + power) then you have a brick. Just make sure you are holding in home + power long enough to get into recovery. Did you check if you phone was able to have the "danger" spl installed?
...
What's "danger SPL"? .. I'm sure I'm holding the camera + power long enough..
Thanks for the reply
The "danger" spl is 1.33.2005, which just like me and david think is what you loaded on your phone. Not all phones are allowed to have that spl and will brick your phone. If you flash the "danger" spl before the radio it will brick your phone. If you interupt the flash while loading the "danger" spl you will get a brick. Once you flash the spl you have to reflash another rom cause it overwrites the existing. The only time you need that spl is if you are going to load a hero rom. But if your not able to get into recovery or bootloader then your phone is a brick. I would immediatly call HTC and have them repair it for you considering the phone is not quite a year old yet and still under warranty, I know the phone came out sometime last October. Just don't say anything about bricks, spl, roms, xda, or anything like that.
thanks for the info.. I did exactly what you say.. The issue is I live in Turkey, the phone is second hand.. no receipt, no warranty docs, nothing.. so I think HTC will not repair it or change it. HTC Android phones are not in the market officially yet in Turkey..
I bought a brand new unused HTC Hero insteaed 15 minutes ago.. It's a shame that I want to install Hero Rom.. at the end I came up with a new HTC Hero The most expensive rom in the history I guess..
Thanks for your help anyway.. I will sell the bricked G1 on an auction site. May be someone will buy for it's parts..
jasonflemyng said:
thanks for the info.. I did exactly what you say.. The issue is I live in Turkey, the phone is second hand.. no receipt, no warranty docs, nothing.. so I think HTC will not repair it or change it. HTC Android phones are not in the market officially yet in Turkey..
I bought a brand new unused HTC Hero insteaed 15 minutes ago.. It's a shame that I want to install Hero Rom.. at the end I came up with a new HTC Hero The most expensive rom in the history I guess..
Thanks for your help anyway.. I will sell the bricked G1 on an auction site. May be someone will buy for it's parts..
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Well thats cool you got a hero. But if I were you I would still atempt to contact HTC to see if they will repair it, then you could sell it and recoup some money for the hero. There have been numerous people on here that bought there phone second hand just like you and were still able to have HTC help them. It's always worth a shot, it doesn't hurt to try.
supremeteam256 said:
Well thats cool you got a hero. But if I were you I would still atempt to contact HTC to see if they will repair it, then you could sell it and recoup some money for the hero. There have been numerous people on here that bought there phone second hand just like you and were still able to have HTC help them. It's always worth a shot, it doesn't hurt to try.
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well i just talked to tmobile myself and told them my g1 wouldnt power up after a tmobile update..and they said warranty might not cover since they consider tmobile 3rd party...and to fix it it costs 155-360
Nismo300zx said:
well i just talked to tmobile myself and told them my g1 wouldnt power up after a tmobile update..and they said warranty might not cover since they consider tmobile 3rd party...and to fix it it costs 155-360
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Are you sure you typed that right. Or did you mean you called HTC. I've known several people that I personally known that has done this. Maybe you might need to call back and talk to someone else. Codani had just sent his off to HTC for just $30.
supremeteam256 said:
Are you sure you typed that right. Or did you mean you called HTC. I've known several people that I personally known that has done this. Maybe you might need to call back and talk to someone else. Codani had just sent his off to HTC for just $30.
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yea i typed that right...see i have a tmobile g1 right...so i told em it messed up during some ota update..they said 9 out of 10 times the customer has to pay to fix the phone...if you choose not to fix the phone they say its 28$ to send it back...so idk what to do..i really dont have the money to get a new phone
Nismo300zx said:
yea i typed that right...see i have a tmobile g1 right...so i told em it messed up during some ota update..they said 9 out of 10 times the customer has to pay to fix the phone...if you choose not to fix the phone they say its 28$ to send it back...so idk what to do..i really dont have the money to get a new phone
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If thats the case then they have no idea what they are talking about because tmobile is the ones that issue the OTA updates, it's no 3rd party. I would suggest calling back and talking to someone else, maybe it was just the person you were talking to. In my experience I dropped my phone a few months back and it wouldn't turn back on. So I called one store to see if they would replace it in the store and I told them I dropped it and they said since it's physical damage I would have to send it to asus (insurance) to have it fixed. So I called the next store up and told them I got an update and the phone wouldn't turn on after that and they said come in and we'll replace it. So I had a new phone about an hour after it broke. That might help for you, but I would really call back and see if you get a different response. I've never heard anyone say anything like the experience you just got.
supremeteam256 said:
If thats the case then they have no idea what they are talking about because tmobile is the ones that issue the OTA updates, it's no 3rd party. I would suggest calling back and talking to someone else, maybe it was just the person you were talking to. In my experience I dropped my phone a few months back and it wouldn't turn back on. So I called one store to see if they would replace it in the store and I told them I dropped it and they said since it's physical damage I would have to send it to asus (insurance) to have it fixed. So I called the next store up and told them I got an update and the phone wouldn't turn on after that and they said come in and we'll replace it. So I had a new phone about an hour after it broke. That might help for you, but I would really call back and see if you get a different response. I've never heard anyone say anything like the experience you just got.
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yea i found it weird too..i dont have my accout with tmobile so htc is my last hope..imma give em another call later today or tomorrow..they said that htc doesnt support the tmobile update so if a tmo update messes up your phone then u most likely have to pay for the repair
Nismo300zx said:
yea i found it weird too..i dont have my accout with tmobile so htc is my last hope..imma give em another call later today or tomorrow..they said that htc doesnt support the tmobile update so if a tmo update messes up your phone then u most likely have to pay for the repair
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Sounds like they keep givin you the run around. This time when you call just be pissed off and don't take no for an answer. Say you want a supervisor or something, but yea that's f'd up.